2 Customer Service Team Lead Technical Support jobs in whatjobs
Customer Service Team Lead - Technical Support
Posted 8 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and experienced Customer Service Team Lead to manage and inspire their technical support team in a fully remote environment. This role is crucial for ensuring the delivery of exceptional customer support, resolving technical issues efficiently, and maintaining high levels of customer satisfaction. The ideal candidate will have a strong background in customer service, technical troubleshooting, and team leadership, coupled with excellent communication and problem-solving skills. You will be responsible for overseeing daily operations, coaching team members, and implementing best practices to enhance the customer experience.
Key Responsibilities:
Location: Machakos, Machakos, KE
Key Responsibilities:
- Lead, train, and mentor a remote team of customer service representatives providing technical support.
- Monitor team performance, identify areas for improvement, and implement coaching strategies.
- Handle escalated customer issues and provide expert-level technical troubleshooting.
- Develop and maintain comprehensive knowledge base articles and support documentation.
- Ensure adherence to service level agreements (SLAs) and quality standards.
- Analyze customer feedback and support trends to identify opportunities for service enhancement.
- Collaborate with other departments to resolve complex customer issues and product feedback.
- Manage team schedules and ensure adequate coverage to meet customer demand.
- Contribute to the development and implementation of customer service policies and procedures.
- Foster a positive and productive team environment that promotes collaboration and continuous learning.
Location: Machakos, Machakos, KE
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Team Lead - Technical Support
Posted 2 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology company, is seeking a motivated and experienced Customer Service Team Lead to manage their fully remote technical support team. This role is pivotal in ensuring exceptional customer satisfaction by leading a team of support specialists in resolving technical issues efficiently and effectively. The Team Lead will be responsible for supervising daily operations, providing guidance and training to team members, and handling escalated customer inquiries. You will monitor team performance, implement quality assurance measures, and contribute to the development of support processes and documentation. Key responsibilities include coaching and mentoring customer service representatives, setting performance targets, and fostering a positive and productive team environment. The ideal candidate will have a proven track record in customer service management, preferably within a technical support setting. Strong leadership, communication, and problem-solving skills are essential. You should be adept at de-escalating challenging customer situations and possess a deep understanding of customer service best practices. Proficiency in using CRM software and helpdesk ticketing systems is required. A passion for technology and a commitment to delivering outstanding customer experiences are paramount. This fully remote position offers the flexibility to work from home while leading a high-performing team. Join us in shaping the customer support experience for a leading technology firm, ensuring our clients receive prompt, accurate, and friendly assistance. You will be instrumental in maintaining high standards of service and driving customer loyalty through effective team leadership.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Customer service team lead technical support Jobs in Kenya !
1