2,627 Key Account Manager Technology Solutions jobs in Kenya

Our client, a fast-growing provider of innovative B2B technology solutions, is looking for a dynamic and experienced Key Account Manager to manage and expand relationships with their most valuable enterprise clients. This role is critical for fostering long-term partnerships and driving revenue growth through exceptional account management and strategic sales initiatives. You will be responsible for understanding the unique business needs of your assigned accounts and developing tailored solutions that leverage our client's product and service offerings. This will involve regular face-to-face meetings with key stakeholders, including C-suite executives, IT managers, and procurement teams, to build rapport and identify new opportunities.

Key responsibilities include developing comprehensive account plans, setting ambitious sales targets, and meticulously tracking progress towards achieving them. You will act as the primary point of contact for your clients, ensuring prompt resolution of any issues or concerns and providing ongoing support to maximize client satisfaction and retention. Collaborating with internal teams, including sales engineers, product development, and customer support, will be crucial to ensure seamless service delivery and client success. You will also be responsible for identifying upsell and cross-sell opportunities within existing accounts, further deepening the client relationship and increasing revenue. A proven track record in B2B sales, particularly within the technology sector, is essential, along with strong negotiation, presentation, and communication skills. The ability to understand complex technical solutions and articulate their business value to clients is a significant advantage. This role requires a self-motivated individual who is comfortable working independently and as part of a team, with a commitment to achieving outstanding results in client relationship management and sales growth, based in Machakos, Machakos, KE .

Our client is seeking a highly skilled and personable Senior Aesthetician with exceptional client management abilities to join their thriving beauty and wellness center. This role requires a blend of advanced skincare expertise, a passion for client satisfaction, and strong leadership qualities. The Senior Aesthetician will be responsible for performing a wide range of advanced facial treatments, body therapies, and beauty services. You will also play a key role in developing personalized treatment plans for clients, ensuring their needs and expectations are met or exceeded.

Beyond direct client service, this position involves managing client relationships, fostering loyalty, and acting as a point of contact for client inquiries and concerns. The ideal candidate will possess extensive knowledge of skincare ingredients, treatments, and the latest industry trends. You should be adept at client consultations, building rapport, and providing expert advice on product usage and home care routines. A strong understanding of non-invasive aesthetic procedures is highly desirable. This role will also involve mentoring junior staff, contributing to service development, and ensuring the highest standards of hygiene and professionalism are maintained within the clinic.

Key responsibilities include:

• Performing advanced facial treatments, peels, microdermabrasion, and other aesthetic services.
• Conducting thorough client consultations to assess skin needs and recommend appropriate treatments.
• Developing and implementing personalized skincare plans for clients.
• Building and maintaining strong, long-term client relationships.
• Managing client bookings, inquiries, and feedback effectively.
• Educating clients on skincare products and home care regimens.
• Staying current with the latest advancements in aesthetic treatments and skincare technology.
• Mentoring and training junior aestheticians.
• Ensuring adherence to all health, safety, and sanitation protocols.
• Contributing to service menu development and operational improvements.

Qualifications:

• Professional certification in Aesthetics from a recognized institution.
• Minimum of 5 years of experience as a practicing Aesthetician.
• Proven experience in client relationship management and sales.
• In-depth knowledge of dermatological principles and skincare products.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work effectively both independently and as part of a team.
• Experience with laser treatments, chemical peels, and other advanced procedures is a plus.
• A genuine passion for the beauty and wellness industry.

This is a fantastic opportunity to grow within a respected establishment. The role involves working from our Embu, Embu, KE location with some flexibility for remote support tasks such as client communication and online consultation scheduling. The exact hybrid arrangement will be discussed during the interview process.

Our client is seeking a dedicated and detail-oriented Remote Project Administrator to join their growing team. In this fully remote position, you will play a vital role in supporting project managers by ensuring efficient administrative processes and fostering strong client relationships. You will be responsible for managing project documentation, coordinating communications, and assisting with various administrative tasks that contribute to project success and client satisfaction.

Key Responsibilities:

• Assist project managers in organizing and managing project documentation, including contracts, proposals, and reports.
• Coordinate project-related communications between the internal team and clients, ensuring clarity and timeliness.
• Schedule and organize virtual meetings, prepare agendas, and distribute meeting minutes and action items.
• Maintain project databases and update client information accurately.
• Track project progress, timelines, and deliverables, providing regular updates to project managers.
• Assist with the preparation of invoices and payment tracking.
• Manage and organize electronic files and project archives.
• Respond to client inquiries and provide general administrative support to ensure a positive client experience.
• Identify and help resolve administrative issues that may impact project timelines or client satisfaction.
• Support the onboarding process for new clients or project team members.
• Contribute to the continuous improvement of administrative processes and workflows in a remote setting.

The ideal candidate will possess strong organizational and time-management skills, with a keen eye for detail. Previous experience in an administrative or project support role is preferred. Proficiency in standard office software (e.g., Microsoft Office Suite) and familiarity with cloud-based collaboration tools are essential. Excellent written and verbal communication skills are required to effectively interact with clients and team members. The ability to work independently, manage multiple tasks, and maintain a high level of accuracy in a remote environment is crucial. This role offers an excellent opportunity for an organized and client-focused individual to contribute to impactful projects while enjoying the flexibility of remote work.

Our client is looking for an accomplished and passionate Lead Aesthetician to manage client relations and provide expert consultation in a fully remote capacity. This unique role combines advanced skincare expertise with exceptional client management skills. You will be responsible for virtual consultations, developing personalized skincare treatment plans, and guiding clients through product selection and usage. A deep knowledge of various skin types, conditions, and the latest aesthetic treatments is crucial. You will also leverage your expertise to train and mentor junior team members remotely, ensuring consistent service quality and adherence to our client's high standards. Key responsibilities include conducting thorough virtual skin assessments, recommending appropriate treatments and at-home care regimens, and following up with clients to ensure satisfaction and track progress. You will play a vital role in building and maintaining long-term client relationships, fostering loyalty through exceptional service and personalized attention. This involves managing client appointments, handling inquiries with professionalism and efficiency, and resolving any concerns promptly. The role also requires staying abreast of industry trends, new product developments, and innovative treatment techniques to provide cutting-edge advice. You will contribute to content creation for marketing materials, such as blog posts and social media updates, sharing your expertise to engage potential clients. An understanding of digital client management tools and platforms is essential for success in this remote environment. We seek a highly organized, communicative, and empathetic individual who can build trust and rapport with clients virtually. The ability to explain complex skincare concepts in an accessible manner and motivate clients towards achieving their skin goals is paramount. This position offers a fantastic opportunity for a seasoned aesthetician to expand their reach and impact within a forward-thinking organization, contributing to client well-being and business growth.

Our client, a rapidly growing tech company, is looking for an exceptional Customer Success Manager to join their entirely remote client services team. In this role, you will be the primary point of contact for a portfolio of clients, ensuring they maximize their value from our client's products and services. Your mission will be to foster strong, long-term client relationships, drive product adoption, and proactively identify opportunities for client growth and retention. This is a remote-first position, demanding excellent communication, organizational, and problem-solving skills. Responsibilities include onboarding new clients, conducting regular check-ins, providing training and support, gathering customer feedback, and advocating for client needs internally. The ideal candidate is empathetic, possesses strong interpersonal skills, and has a passion for helping customers achieve their goals. Experience with customer relationship management (CRM) software and ticketing systems is required. A solid understanding of SaaS products and the ability to explain technical features in a clear, accessible manner are essential. You must be proactive, resourceful, and capable of managing multiple client accounts simultaneously in a virtual environment. This role requires a Bachelor's degree in Business, Communications, or a related field, along with at least 3 years of experience in customer success, account management, or a similar client-facing role. Our client is dedicated to providing a supportive and collaborative remote work environment, enabling its employees to achieve work-life balance while delivering outstanding customer experiences. This is a fantastic chance to build meaningful connections with clients and contribute to customer loyalty and company growth.

Our client is seeking a highly skilled and client-focused Senior Esthetician & Spa Consultant to join their virtual wellness team. This is a fully remote position, offering the flexibility to provide expert skincare advice and consultations from anywhere.

The ideal candidate will possess extensive knowledge of skincare treatments, product ingredients, and wellness practices. You will be responsible for providing personalized consultations, recommending tailored treatment plans, and guiding clients towards achieving their skin health goals. This role requires exceptional communication skills, a passion for beauty and wellness, and the ability to build strong, lasting client relationships in a remote setting.

Key Responsibilities:

• Conduct virtual consultations with clients to assess their skin type, concerns, and wellness goals.
• Develop personalized skincare routines and treatment plans based on individual client needs.
• Recommend and educate clients on appropriate skincare products and professional treatments.
• Provide expert advice on beauty and wellness practices, including nutrition and lifestyle adjustments.
• Maintain detailed client records and track progress towards their skin health objectives.
• Stay updated on the latest trends, technologies, and scientific advancements in esthetics and skincare.
• Build and nurture strong client relationships through exceptional service and follow-up.
• Address client inquiries and concerns professionally and empathetically.
• Collaborate with the broader wellness team to ensure a holistic client experience.
• Contribute to the development of educational content for clients (e.g., blog posts, webinars).

Qualifications:

• Certified Esthetician with relevant professional qualifications and licenses.
• Minimum of 5 years of experience as an Esthetician, with a strong focus on client consultations and personalized treatment plans.
• In-depth knowledge of various skin types, conditions, and cosmetic ingredients.
• Experience with different skincare technologies and professional treatments.
• Exceptional communication, interpersonal, and active listening skills.
• Ability to build rapport and trust with clients in a virtual environment.
• Strong understanding of overall wellness and its impact on skin health.
• Proficiency in using virtual meeting platforms and CRM systems.
• Self-motivated, organized, and able to manage time effectively in a remote setting.
• A passion for the beauty and wellness industry and a commitment to client satisfaction.
• Additional certifications in advanced esthetics or related fields are a plus.

This is a unique opportunity for a seasoned Esthetician to leverage their expertise and passion for beauty in a flexible, remote-first role, helping clients achieve radiant skin and enhanced well-being.

Our client is seeking a highly skilled and passionate Lead Aesthetician to spearhead their remote client relations and virtual consultations. This is a fully remote position, allowing you to leverage your expertise from anywhere in Kenya. You will be the primary point of contact for clients seeking personalized skincare advice, treatment recommendations, and product guidance. The ideal candidate will possess a deep understanding of various skin types, conditions, and the latest advancements in aesthetic treatments and cosmeceuticals. Your responsibilities will include conducting in-depth virtual skin assessments, developing tailored skincare routines, and recommending appropriate treatments and products. You will educate clients on product usage, address their concerns, and build lasting relationships through exceptional customer service. Experience with telehealth or virtual client interaction platforms is highly valued. We are looking for an individual with outstanding communication and interpersonal skills, capable of building trust and rapport with clients remotely. A strong background in product knowledge and ingredient efficacy is essential. You will also be involved in creating educational content, such as blog posts, social media tips, and video tutorials, to engage a wider audience. The ability to stay updated on industry trends and new product launches is crucial. This role requires a self-motivated individual with excellent organizational skills, able to manage a client caseload efficiently. You will contribute to refining our client's remote service offerings and ensuring a seamless, high-quality client experience. If you are a dedicated aesthetician eager to shape the future of remote beauty consultations, we invite you to apply.

Location: This role is based in Kitale, Trans-Nzoia, KE and is fully remote.

Responsibilities:

• Conduct virtual skin consultations and analyses.
• Develop personalized skincare plans and treatment recommendations.
• Provide expert advice on product selection and usage.
• Educate clients on best practices for skin health and beauty.
• Build and maintain strong, long-term client relationships.
• Address client inquiries and resolve skincare concerns effectively.
• Create engaging educational content for digital platforms.
• Stay current with industry trends, treatments, and product innovations.
• Collaborate with the team to enhance remote service offerings.
• Maintain detailed client records and track progress.

Qualifications:

• Diploma or certification in Aesthetics or Cosmetology.
• Proven experience as a licensed Aesthetician.
• Strong knowledge of skincare science, ingredients, and various skin conditions.
• Excellent communication, empathy, and client relationship-building skills.
• Experience with virtual consultation platforms and telehealth is a plus.
• Proficiency in digital marketing and content creation is advantageous.
• Self-motivated with strong organizational and time management skills.
• Ability to work independently in a remote environment.
• Passion for the beauty and wellness industry.

The Financial Institutions Solution Sales Specialist, is responsible for the structuring of Treasury & Trade Solutions (TTS) across Commercial Banks and Central Banks for select portfolio of clients in Sub-Saharan Africa
**Business Objectives:**
+ To meet the primary business and revenue growth goal across the portfolio of clients
+ Business Development and Wallet share growth in the FI segment across Commercial banks and Central Banks for TTS solutions
**Core Responsibilities:**
+ Build the strategy for the FI business - across identification and growth of new business segments, new clients and new flows with a core focus on digitization and market share growth
+ Establish, nurture and lead relationships with senior client buying centers for all key clients typically at the level of EDs/GMs and CFO's
+ Be recognized as a thought leader in the industry and work with customers to provide an enabling solution, 1st to market in an evolving business environment
+ To penetrate deeper and grow market share across Commercial Banks and Central Banks to further consolidate our position as a top correspondent through implementation of various strategies including "Bank for Banks" to help our bank clients compete with growing fintechs in the cross-border payments space
+ Build productive working relationships with partner groups across regional/global sales teams, product, operations & technology, legal, compliance, coverage and market teams. Be involved in cross-functional workgroups to ideate and implement actions that improve customer experience with Citi TTS
The complexity of the FI segment stems from:
+ Impact of regulatory guidelines and restrictions
+ Credit linkages
+ Reciprocity orientation
+ Incumbent should possess specialized product knowledge of TTS products, keen understanding of the FI segment and the ability to build senior relationships. In addition, the incumbent has to:
+ Work with coverage teams, regional and global FI teams, product teams regional bank partners amongst others
+ Ability to deal with uncertainty and change due to internal requirements and regulations change and adapt strategy
+ Evolving buying centers- like Chief Digital officer and teams and stay on top of changing key decision maker networks across client segments
+ Achieving an aggressive revenue growth number in a highly competitive market by selling a diverse portfolio of 10+ products/sub-products
+ Maintaining customer relationships across diverse functions like Accounts, Treasury, Marketing, Purchase, IT etc. to ensure appropriate coverage across buying centers
**Financial/ Budgetary:**
+ Delivering revenue growth goals across a select client portfolio in Sub-Saharan Africa, with a specific focus on Commercial banks and Central Banks
+ Handling a 40+ client base with a few prospects
**Key Deliverables:**
+ Manage customer expectation with the existing resource base. To ensure customer confidence despite instances of non or error-prone delivery due to resource capacity constraints both in terms of people as well as system.
+ Increasing customer volumes/revenues in a competitive and dynamic environment
+ Knowledge depth within the cash and trade organization, for value-adding beyond one's normal scope of activities on an ongoing basis.
+ Promote team involvement in Process and Change Management within the myriad of existing regulatory constraints.
**QUALIFICATIONS**
+ 2nd upper class upper division Bachelor Degree
+ Possess specialized product knowledge in Cash and Trade across FI segment
+ Prior work experience in financial services experience in the areas described above
+ Relevant experience in the field of transaction banking or relationship management in cash and trade
+ Ability to quickly understand cash and trade product propositions, business drivers, policies, customer needs and market and competition
+ Managing effectively, the success transfers from TTS regional and global cash and trade sales teams
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**Job Family Group:**
Institutional Sales
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**Job Family:**
Solution Sales
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**Time Type:**
Full time
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Our client is seeking a dedicated and proactive Senior Customer Success Manager to join their growing team on a fully remote basis. This role is pivotal in ensuring our clients derive maximum value from our products and services, fostering long-term relationships and driving customer loyalty. The ideal candidate will have a strong understanding of customer relationship management, excellent communication skills, and a passion for problem-solving. You will be responsible for onboarding new clients, providing ongoing support, identifying opportunities for growth, and acting as the primary point of contact for a portfolio of key accounts.

Responsibilities:

• Onboard new clients, ensuring a smooth and successful transition to our platform/services.
• Develop and maintain strong, long-lasting relationships with a portfolio of key clients.
• Proactively engage with clients to understand their needs, goals, and challenges.
• Provide ongoing product support, troubleshooting, and guidance to ensure clients achieve their desired outcomes.
• Monitor client usage and satisfaction, identifying at-risk accounts and implementing retention strategies.
• Identify opportunities for upselling and cross-selling additional products or services.
• Conduct regular check-ins and business reviews with clients to assess satisfaction and value realization.
• Gather client feedback and collaborate with product and engineering teams to inform product development.
• Act as a client advocate, ensuring their voice is heard within the organization.
• Contribute to the development of customer success best practices and resources.

Qualifications:

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Minimum of 5 years of experience in Customer Success, Account Management, or a related client-facing role.
• Proven ability to build and maintain strong relationships with diverse clients.
• Excellent communication, presentation, and interpersonal skills, with the ability to engage effectively remotely.
• Strong problem-solving and analytical skills, with a customer-centric approach.
• Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
• Ability to understand and articulate technical concepts related to our products/services.
• Demonstrated success in managing a portfolio of accounts and driving customer retention and growth.
• Proactive, organized, and able to manage multiple priorities in a remote work environment.
• A passion for helping customers succeed and a dedication to delivering exceptional service.

This is an excellent opportunity for an experienced Customer Success professional to make a significant impact in a remote role, shaping the client experience and contributing to the company's growth.