893 Key Account Manager Enterprise Solutions jobs in Nairobi

Position Title:

Account Manager

Application Method:

1. Brief Description:

The Digital Monkeys Limited is a digital marketing agency based in Nairobi, Kenya. Over the past 9 years, we have remained dedicated to driving business results using expert digital services and a repeatable methodology to power our clients' brands. Our mission and vision revolve around empowering our clients through technology and creative thinking with the ultimate goal of establishing ourselves as the most efficient and reliable digital firm in Africa. 

The Account Manager position at our Company offers an exciting opportunity for experienced professionals passionate about the intersection of marketing, technology, and client relations. This role involves managing client accounts, collaborating with cross-functional teams, and implementing marketing strategies. This is a contractual position with ongoing career development opportunities.

1. Key Responsibilities:

The mission for this role in our Company is to enhance efficiency in service delivery and cross-functional collaboration, ensure high-quality work is delivered to clients, enhance customer relationships and retention, and grow client revenue. Responsibilities include:

1. Communicating with clients to gather project requirements, provide updates, and address inquiries.
2. Leading the development and execution of marketing campaigns based on the clients needs.
3. Conducting market research and analysis to identify industry trends and opportunities.
4. Collaborating with internal teams such as creative, digital and finance to ensure timely and successful project delivery.
5. Monitoring campaign performance metrics and preparing comprehensive reports for clients.
6. Developing and implementing innovative ideas and strategies to enhance client satisfaction and campaign effectiveness.

7. Committing to continuous learning and professional development.

8. Key Performance Indicators:

#

KPI

Weight

1

Client Satisfaction - Meeting Client KPIs

25%

2

Attentiveness & Responsiveness to Client Concerns

15%

3

Achieve a 30% increase in sales through upselling, cross-selling and RFPs

15%

4

Teamwork

15%

5

Continuous Learning and Development

10%

6

Compliance in Using Company Systems and Policies

10%

7

Upskilling & Developing the Account Management Team

10%

1. Key Competencies:

4.1 Qualifications:

1. 3 - 5 Years experience in marketing, advertising, or digital marketing agency, with a track record of successful client account management.
2. Project Management
3. Bachelor's degree or higher in Marketing, Business Administration, Communication, or a related field.
4. Strong written and verbal communication and presentation skills.
5. Exceptional organizational and time management abilities.
6. Proven ability to work independently and as part of a team in a fast-paced environment.
7. You have an expert understanding of digital marketing key figures, reporting metrics, delivery and analysis and excellent analytical skills and an affinity for data and trends.
8. Strong understanding of the competitive digital landscape across Search, Social, Native and Display.

4.2 Skills:

1. Client Relationship Management
2. Project Coordination - ensure delivery of all projects to the highest quality standards, proactively meeting and managing deadlines
3. Team Collaboration
4. Market Research and Analysis; Data Analysis and Reporting
5. Creative Problem-Solving and Strategic Thinking

The salary we are offering for this position ranges between KES 70, ,000 Gross

Join our team and embark on a rewarding journey to further develop your skills, expand your network, and advance your career in digital marketing as a Account Manager

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA
As a Client Manager at NTT DATA, your role will center on building and nurturing relationships with our assigned accounts, ensuring client satisfaction, and driving expansion across all solution areas. You'll use our state-of-the-art tools and methodologies to understand clients' needs and offer tailored solutions that address their specific business requirements.

You'll manage and grow relationships by leveraging strategic thinking and advanced planning skills, coordinating with our global network of offices to deliver exceptional client experiences. Your focus will include meeting revenue and margin targets while minimizing client churn and maximizing retention.

By utilizing your extensive knowledge of the latest technology sales methods and trends, you will develop and implement account strategies. You'll work closely with key stakeholders to realize business opportunities, contribute to revenue growth, and support clients throughout their buying lifecycle.

Your day will involve using tools like to manage accounts, opportunities, pipelines, and forecasts. You will analyze the client's situation, plan strategically, and navigate various geographies to drive sales engagement and meet quota targets.

Acting as the first point of contact, you'll address client issues and ensure consistent client satisfaction. You will use your expertise to transform clients' needs into actionable solutions, helping them achieve their business goals with our services.

To thrive in this role, you need to have:
Key Responsibilities:

• Manages and grows relationships to drive expansion and renewals across all solution areas within assigned regional clients.
• Builds relationships and influences stakeholders.
• Works with and through company's network of offices to deliver an excellent client experience in each relevant market.
• Realizes revenue and margin targets and maximizes sales opportunities through connecting client needs with company offerings and solutions.
• Develops and drives organization strategy with local client managers within assigned regional accounts.
• Uses engagement skills to establish account strategies with key stakeholders (focus of power, focus of receptivity, focus of dissatisfaction).
• Minimizes churn and maximizes retention in assigned accounts.
• Use company's sales tools (for example, ) and methodology to effectively manage the accounts, opportunities, pipelines and forecast.
• Be fully aware of and understand the International Trade Policy.
• Meets or exceeds quota targets through comprehensive account management.
• Grows the profitability, revenues and client satisfaction levels for company's regional clients' portfolio.
• Drives passionately for client satisfaction throughout the entire lifecycle of the clients' buying process, by taking ownership for the commercial agreement for each client.
• Generates demand by assisting clients to identify current needs (turning clients' implied needs into explicit needs), and then effectively articulating how company can add value through services and solutions.
• Approaches the management of the account in a systematic way by identifying the strategy which will be used to develop and grow the account profitably.
• Performs vulnerability analysis of company's position in comparison to that of competitors and vendors to ensure the client's requirement is at the heart of the proposed solution.
• Positively influences and enables financial control, governance and compliance in a region throughout area of specialization to prevent and reduce financial costs.
• Acts as first point of contact for client issues.

Knowledge and Attributes:

• Sales business acumen. The skills supporting successful selling through organizational and business outcome mindset. Success will require focusing on planning, leveraging tools and DATA, and concentrating on company business requirements. developing the skills to understand the client's business (including commercial and financial aspects) in order to bring value to them from the company's portfolio of services.
• Sales client engagement and management. The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. developing the skills required to know the client, building effective and lasting relationships with them and to be seen as a trusted advisor.
• Sales solution skills. The knowledge of the company's offerings, client applications, use cases and market trends and the skill to apply them to individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link company offerings, including high-value services to specific client and prospect needs and outcomes.
• Sales pursuit. The skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in business or a sales related field.
• Relevant vendor certifications would be advantageous

Required experience:

• Seasoned experience in a global partner management role.
• Seasoned experience in a sales environment and/or customer service role.
• Seasoned experience in the IT or professional services industry with a focus on business development and/or sales.
• Seasoned experience in driving alignment to a common vision and working across multiple stakeholders to achieve sales growth.
• Seasoned sales orientation with experience working with clients and business teams to create sales-orientated solutions and services.
• Seasoned experience gained in a similar client manager role.
• Seasoned experience working with contact platform.

Workplace type:
Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an

email address. If you suspect any fraudulent activity, please
contact us
.

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title And Summary
Principal, Services Business Development, East Africa Cluster Lead

Principal, Services Business Development, East Africa Cluster Lead

The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.

An exciting opportunity to work with some of Mastercard's most important global and regional clients having a presence in various markets across the East Africa Region, and working as a trusted and valued service partner within the Services team.

Role

• Generate and maintain Services revenue opportunities with strategically important regional accounts across East Africa
• Foster strong relationships with key client executives, as well as internally with key Mastercard stakeholders that tie directly to ROI, and are built on a foundation of trust and value creation
• Support the development of creative business solutions for complex business problems across the Services business, including insights, analytics, Test & Learn, loyalty, managed services and consulting services
• Managing sales pipeline, advancing early stage opportunities to approvals and signature, with continued engagement post sales, e.g., project delivery
• Proactively identify customer risk and opportunity signals; develop comprehensive strategies to combat and/or limit erosion
• Responsible for sales and gross revenue, including platform and recurring revenue optimization, working hand in glove with delivery capabilities on engagement quality and exploring opportunities for up-sell, add-on, cross-sell, etc.

All About You

• Working experience within strategy consulting. Preferrably with financial institutions, including payments
• Strategically focused and solution oriented with proven history of dedicated, high-energy, patient, and customer-centric behavior
• Leverage and synthesize data to analyze business challenges and opportunities
• Embrace a high performance culture and embody a "can-do" attitude
• Balance working autonomously and seeking direction when required within a complex environment
• Strong communication and presentation skills and an ability to establish credibility with C-level executives
• Detail-oriented with strength in data analysis and business case modeling

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Business Developer

We're seeking a results-driven Business Developer to identify, develop, and close new opportunities across various sectors.

We need someone with
3+ years
of business development or sales experience and a proven track record of exceeding sales targets. Strong relationship-building skills and knowledge of East African markets are essential.

Office Location:
Applewood Adams, Ngong Road 7th Floor, Room 714

Send your CV to

AGRA and its Work to Transform Agriculture

AGRA is an African-led institution that actively supports the drive towards inclusive agricultural transformation and sustainable food systems. We do this by empowering the continent's 33 million smallholder farming households to transform their agriculture from a struggle to survive to profitable businesses. The continent's farmers regularly face challenges, and we aspire to provide uniquely African solutions that respond to their agricultural and environmental challenges, leading to increased harvests for reduced hunger and more income.

Working in alignment with the development priorities of our focus countries, we enable farmers to access improved and high-yielding seeds, gain knowledge on sustainable farming, and linkages to profitable markets. In our work, we aspire to build the alliances, partnerships, and networks required to drive an inclusive agricultural transformation. We work with our partners to create an equitable youth-friendly environment that harnesses the youth dividend on the continent to drive growth and facilitate open employment opportunities for young women and men.

Why Join Us?

People are the heartbeat of our organization and remain the true drivers of our delivery, impact, and success.

We have cultivated a workplace that fuels Depth in Collaboration, Excellence in Execution, Constructive Engagements, and a spirit of being Increasingly Entrepreneurial; all underpinned by our cherished I-RISE Values (Integrity, Respect, Innovation, Stewardship, and Equity)

We work with incredible people and partners who have roots in farming communities across the African continent, combined with an inclusive, diverse, and talented workforce from over 25 nationalities. Our commitment to a call to action goes beyond ourselves as we arise to catalyze African Food Systems transformation and improve the livelihoods of smallholder farmers.

We are looking for people who are passionate about being part of a mission-driven team that is making a real difference on the continent.

Are you ready to embark on this exciting, transformative journey with us?

The Position

The Chief of Partnerships and Business Development (CPBD) will shape and lead AGRA's institution-wide partnership and fundraising agenda, positioning the organization to attract, align, and sustain diverse forms of capital and collaboration in support of its strategy.

This role combines relationship stewardship, strategic positioning, resource mobilization, and investment partnership development. The CPBD will manage and grow AGRA's ecosystem of funders and strategic partners, while also designing innovative, fit-for-purpose investment and partnership platforms to advance food systems transformation.

This leadership opportunity is for an individual with deep integrity, cross-cultural intelligence, and a passion for designing systems that shape the future. A senior, strategic leader with deep credibility across development, investment, and philanthropy networks. Someone who blends influence with humility, is inspired by African-led transformation, and brings an instinct for building alignment across complexity. The CPBD will report directly to AGRA's President and serve on the Executive Committee.

The CPBD will:

• Serve as a strategic thought partner to the President on global positioning, strategic partnerships, and resource strategies.
• Guide AGRA's institutional engagement with bilateral and multilateral donors, philanthropic foundations, private sector actors, DFIs, sovereign wealth funds, and high-net-worth individuals.
• Oversee and strengthen the Development Cooperation, Private Sector Engagement, and Institutional Partnerships teams.
• Incubate and scale strategic initiatives that crowd in resources and visibility behind key thematic and regional priorities (e.g., youth employment, climate-smart agriculture, nutrition, regenerative systems).
• Serve as a key convenor and steward of AGRA's flagship partnership platform—PIATA—and shape its future evolution.
• Elevate AGRA's voice and profile on global platforms (e.g., COP, WEF, SDG summits) and lead high-level external representation in collaboration with the President.
• Contribute to the design and implementation of innovative funding mechanisms, including blended finance structures, challenge funds, and catalytic partnerships.

Key
Responsibilities
of the role include:

Partnership Strategy and Stewardship

• Lead the development and execution of a multi-year institutional partnership and resource mobilization strategy.
• Cultivate trusted relationships with key external partners, serving as AGRA's senior-most relationship manager.
• Develop a differentiated and coherent value proposition for partners, aligned to AGRA's evolving strategy and Africa's priorities.

Resource Mobilization and Investment Partnerships

• Expand AGRA's funding base beyond traditional aid, including philanthropic capital, climate finance, private sector partnerships, diaspora funding, and demographic ownership.
• Build systems and capabilities for pipeline development, proposal generation, donor reporting, and compliance.
• Work with internal teams and external partners to design and structure catalytic finance vehicles (e.g., funds, alliances, joint ventures).

Team Leadership and Organizational Influence

• Build and lead a high-performing, collaborative team covering Development Cooperation, Institutional Partnerships, and Private Sector Engagement.
• Embed a culture of partnership and co-creation across the organization; support country directors and technical leaders to own and cultivate relationships.
• Ensure effective coordination between central and decentralized partnership functions.

Strategic Initiatives and Positioning

• Shape and steward high-value strategic initiatives that position AGRA for future relevance and impact.
• Lead or co-lead AGRA's representation on key platforms and alliances.
• Design initiatives that unlock collaboration and visibility across governments, investors, and implementers.

PIATA Leadership and Evolution

• Serve as institutional lead for PIATA (Partnership for Inclusive Agricultural Transformation in Africa).
• Reimagine PIATA's structure and role as a platform for greater alignment and co-investment across funders.

The Ideal Leader

This is a pivotal executive role in a moment of transformation for both AGRA and the wider development ecosystem. The ideal leader will not only bring credibility and networks but will also be energized by the opportunity to shape a new paradigm for how African-led institutions partner, fundraise, and collaborate. This is a chance to lead with purpose and with influence.

This role requires a globally fluent, Africa-anchored leader with deep credibility and networks across at least two of the following spaces:

• International development
• Strategic philanthropy
• Climate and sustainable finance
• Agricultural systems and food security
• Private capital and investment platforms

The idea leader will be:

• Influential and collaborative:
  able to build trust and alignment across a range of institutions and individuals.
• Strategic and entrepreneurial:
  comfortable designing novel partnership structures and pursuing innovative opportunities.
• Adaptive and grounded:
  able to navigate both high-level strategic spaces and operational realities.
• Values-led:
  committed to AGRA's mission and excited by its evolving direction.

This is both an outward-facing and institution-shaping role. It will require exceptional stakeholder engagement skills, the ability to navigate internal and external complexity, and the capacity to lead a lean, high-impact team while collaborating across the matrix.

Key
Requirements of
the role include:

• Experience in partnerships, resource mobilization, or related leadership roles.
• Experience leading multi-country and multi-partner strategies, preferably in Africa.
• Track record of fundraising success with institutional donors and/or mobilizing private and philanthropic capital.
• Understanding of agricultural development, climate finance, or adjacent sectors.
• Experience engaging with high-level stakeholders, including heads of state, multilateral agencies, and global investors.
• Proven ability to lead and grow diverse, high-performing teams.
• Advanced degree in a relevant field (e.g., international development, economics, business, agriculture).

How to apply for this role?

AGRA is a crucible for a diverse and equal opportunity organization. We welcome the torch bearers of change for this role. All expressions of interest will be enveloped in confidentiality. Interested executives are requested to
send in a cover letter and their updated resume/CV via email to before the application deadline of 19th September 2025.

If you would like to recommend relevant leaders for this role, please share their profiles and contact details at the same email address.

For more information on AGRA, visit

AGRA is an Equal Opportunity Employer

About us

At
Tana
, we believe that your skills and your character define you – not where in the world you were born.

Africa has the fastest-growing workforce in the world, yet only 1 job exists on the continent today for every 4 jobseekers. We're rewriting the story by opening the door for brilliant talent to take on full-time, remote roles with companies across North America and Europe, backed by extensive training, professional coaching, and on-the-ground support. 100% of the talent we place say that Tana provides better opportunities than they would have otherwise had access to, and we're just getting started

Position overview

As Client Success Manager, you will play a critical role in ensuring client satisfaction, retention, and growth. You'll serve as the primary point of contact for client stakeholders, ensuring that our service delivery meets expectations and creates long-term value. You'll also act as the bridge between clients and internal teams such as Recruitment, Training, and Talent Success, to empower our talent to thrive in their roles.

This is a hands-on role where you'll be immersed in relationship management and problem-solving day-to-day, with the opportunity to drive long-term growth and scale the Customer Success function.

Responsibilities

Client onboarding

• Onboard clients by helping them understand the Tana model, what to expect, and how to set themselves up for success in working with early-career talent from Kenya.
• Convey client requirements to our Recruitment & Training teams, and support high-quality delivery.
• Serve as the point person for client communications and logistics.

Client relationship management

• Run regular check-ins with client managers to gather feedback, problem-solve, and make sure expectations are being met on an ongoing basis.
• Bridge the client relationship with our internal Talent Success team by sharing context, feedback, and priorities — and ensuring clients know how we're following through.
• Manage client communication around contract renewals, annual reviews, performance concerns, and retention risks, working closely with HR and Talent Success to resolve them.
• Monitor client satisfaction and flag potential risks early, addressing them before they escalate.

Growth & expansion

• Support long-term success by reflecting with clients on the impact of our partnership, and identifying ways to add value (e.g., sharing best practices, co-developing plans for talent upskilling).
• Spot opportunities to expand relationships — whether through new teams, new roles, or referrals — and partner with our Sales team to pursue them.
• Capture client wins and stories to fuel business development.

Requirements

• 3+ years in client-facing roles such as Client Success, Account Management, Consulting, B2B Sales, or Project Management, with proven ability to build trusted relationships with senior stakeholders.
• Direct experience working with clients in North American and European markets.
• Excellent communication and collaboration skills with internal and external stakeholders.
• Strong judgment and problem-solving, particularly in high-stakes and ambiguous situations.
• Entrepreneurial mindset with the ability to thrive in a dynamic start-up environment.‬

Location

This is a hybrid position based in Nairobi, Kenya (on average 3 days a week in-office).

How to apply

Please apply through this
application form
. We look forward to getting to know you

Career Opportunity

There is a vacancy for a talented professional seeking a career opportunity in a business development and partnerships role. The holder of this position plays various roles including identifying and following up business opportunities, developing and maintaining customer relationships while implementing strategies to help achieve the company's revenue goals.

Relationships.

The people who the role holder works closely include:

• The Lead Consultant.
• Social Media Marketing Team.
• Marketing and IT Support Team.
• Associate Consultants.
• Faculty and Course Leads.
• Program Administration.
• Local and Regional Partners.
• Service Providers.

Roles and Responsibilities.

Business Development

Þ Sales Targets: Achieve or exceed sales and revenue targets.

Þ Identify and pursue new business opportunities for the company.

Þ Lead the sales operations plan. Proposals and Reporting

Þ Develop presentations and proposals to prospective clients and partners.

Þ Track and analyze sales data, providing regular reports and insights to the management team.

Þ Develop and maintain key performance indicators (KPIs) to measure revenue performance and effectiveness.

Client Experience

Þ Managing the client experience through robust client feedback systems.

Þ Develop and maintain relationships with key clients and partners.

Strategic Partnerships

Þ Collaborate with cross-functional teams to develop and implement business development strategies in implementing strategic partnerships.

Þ Responsible for the implementation of strategic partnership agreements to generate revenue and build relationships for achievement of objectives for all parties.

Marketing

Þ Oversee external onsite brand building events and activities.

Þ Initiating and oversee marketing events to generate leads for the company.

Research

Þ Researching customer needs through customer feedback surveys to support the design and creation of new product services.

Þ Identify trends, opportunities, and challenges, and make data-driven recommendations to management for continuous improvement.

Þ Monitor industry trends and market conditions.

Competencies and Skillsets for this Role.

Þ Good business knowledge and experience.

Þ Proactivity and excellent organizational skills.

Þ Ability to effectively research new emerging market opportunities.

Þ Creativity and problem-solving skills.

Þ Excellent written and verbal communication skills.

Þ Team player and good networking skills.

Þ Analytical and close-detail oriented.

Þ Strong sales and negotiation skills.

Þ Decision-making and good time management skills.

Education, Qualifications and Experience.

Þ A business-related university degree is desirable. Holders of professional business-oriented certifications like CIM with good work experience can also apply.

Þ At least 2 years of experience in business development, sales, or a related field.

Þ Strong verbal communication and presentation skills.

Þ Demonstrated ability to prepare and present proposals is key.

Þ Proven track record of achieving or exceeding sales targets.

Þ Demonstrated knowledge and experience in preparing and monitoring budgets.

Þ Good knowledge and working experience with Microsoft Office suite.

Þ Good knowledge and working interaction with social media platforms.

If you possess the above competencies, have the relevant credentials and experience, apply for the job by sending an application letter and your current CV to email address:

• The closing date is 10th October 2025. Only short-listed candidates will be contacted. Institute for Family Business (IFFB) is an equal opportunity employer.