692 Head Of Hotel Operations Remote jobs in Kenya
Head of Hotel Operations - Remote
Posted 22 days ago
Job Viewed
Job Description
Our client is seeking a seasoned and visionary Head of Hotel Operations to oversee their portfolio of properties from a remote location. This senior leadership role is crucial for maintaining exceptional guest experiences, optimizing operational efficiency, and driving profitability across all managed hotels. The ideal candidate will possess a comprehensive understanding of hotel management, including front desk operations, food and beverage, housekeeping, revenue management, and human resources within the hospitality sector. You will be responsible for developing and implementing operational standards, ensuring compliance with brand guidelines, and leading performance improvement initiatives. This position demands strong leadership abilities, excellent problem-solving skills, and a keen eye for detail. Key responsibilities include setting performance benchmarks, analyzing financial statements, managing budgets, and identifying cost-saving opportunities. You will also be involved in staff training and development, ensuring a high level of service delivery. This is a fully remote role, requiring proactive communication, strong organizational skills, and the ability to manage multiple priorities effectively across dispersed teams. The successful candidate will leverage technology to monitor property performance and guest feedback, implementing strategic adjustments as needed to enhance guest satisfaction and operational excellence for our client, whose properties serve the region around Embu, Embu, KE .
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Head of Hotel Operations (Remote Strategy)
Posted 19 days ago
Job Viewed
Job Description
Our client, a rapidly expanding hospitality group, is seeking a visionary and experienced Head of Hotel Operations to lead their strategic direction and operational excellence. This is a fully remote, senior leadership position where you will oversee the operational framework and standards for a portfolio of properties, driving efficiency, guest satisfaction, and profitability. You will be instrumental in defining best practices, implementing innovative operational strategies, and ensuring a consistent, high-quality guest experience across all locations.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Develop and implement comprehensive operational strategies to ensure the highest standards of service delivery, efficiency, and profitability across all hotels.
- Define and enforce operational policies, procedures, and service standards in areas such as front office, housekeeping, food and beverage, and maintenance.
- Conduct regular operational reviews and audits to assess performance, identify areas for improvement, and implement corrective actions.
- Collaborate with General Managers and on-site teams to drive operational excellence and troubleshoot challenges.
- Develop and manage operational budgets, ensuring cost control and revenue maximization.
- Oversee the implementation of new technologies and systems to enhance guest experience and operational efficiency.
- Lead and mentor the operational teams, fostering a culture of excellence, teamwork, and continuous learning.
- Ensure compliance with health, safety, and environmental regulations across all properties.
- Analyze market trends and competitor activities to identify opportunities for service innovation and competitive advantage.
- Report on key operational performance indicators (KPIs) to senior management.
- Drive initiatives related to sustainability and corporate social responsibility within operations.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
- A minimum of 10 years of progressive experience in hotel operations management, with at least 5 years in a senior leadership role (e.g., Hotel Manager, Director of Operations).
- Proven track record of successfully managing operations in multi-property hotel environments.
- Strong understanding of hotel financial management, budgeting, and forecasting.
- Expertise in implementing operational best practices and driving service excellence.
- Excellent leadership, communication, and interpersonal skills, with the ability to influence and motivate teams remotely.
- Strategic thinker with strong analytical and problem-solving abilities.
- Proficiency in property management systems (PMS) and other hospitality technology.
- Experience in developing and executing strategic plans.
- Passion for guest satisfaction and delivering exceptional service.
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Head of Hotel Operations (Remote Management)
Posted 18 days ago
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Job Description
Our client is seeking an experienced and dynamic Head of Hotel Operations to oversee and enhance the guest experience and operational efficiency of their esteemed properties. This is a fully remote leadership position, requiring a strategic thinker with a passion for hospitality excellence. You will be responsible for setting operational standards, developing and implementing best practices across all departments, and ensuring the delivery of exceptional service to guests. The ideal candidate will have a comprehensive understanding of hotel management, including front office, housekeeping, food and beverage, and maintenance. Your role will involve managing budgets, optimizing resource allocation, and driving revenue growth through strategic initiatives. Strong leadership and team management skills are crucial, as you will guide and motivate on-site operational teams. This position demands excellent communication and interpersonal skills, with the ability to build strong relationships with staff, guests, and stakeholders. Proficiency in property management systems (PMS) and a data-driven approach to decision-making are essential. You will also be tasked with identifying areas for operational improvement, implementing innovative solutions, and ensuring compliance with all health, safety, and regulatory standards. Our client fosters a collaborative and supportive remote work environment, encouraging professional development and a results-oriented culture. While the position is remote, the operational focus is centered around hotels located in the region of **Kericho, Kericho, KE**. We are looking for a visionary leader with a proven track record in the hospitality industry, committed to elevating the guest experience and achieving operational excellence. This is a significant opportunity to shape the future of our client's hotel operations from a strategic, remote perspective.
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Remote Head of Hotel Operations
Posted 22 days ago
Job Viewed
Job Description
Our client, a premier hospitality group, is seeking an experienced and dynamic Head of Hotel Operations to lead their operational strategy from a fully remote capacity. This senior leadership role is responsible for overseeing the day-to-day operations of multiple hotel properties, ensuring exceptional guest experiences, driving revenue growth, and maintaining high standards of service excellence. You will develop and implement operational policies and procedures, manage budgets, and optimize resource allocation across all departments, including front office, housekeeping, food and beverage, and maintenance.
Key responsibilities include setting performance targets, monitoring key operational metrics (e.g., occupancy rates, guest satisfaction scores, profitability), and implementing strategies to achieve them. You will lead and motivate remote and on-site operational teams, foster a culture of continuous improvement, and ensure compliance with health, safety, and hygiene regulations. A critical aspect of this role is collaborating with sales, marketing, and revenue management teams to maximize profitability and market share. You will also oversee vendor relationships and ensure cost-effective procurement of supplies and services. This position requires a strategic thinker with a proven ability to drive operational efficiency and enhance guest loyalty.
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field; a Master's degree is a plus. A minimum of 10 years of progressive experience in hotel management, with at least 5 years in a senior leadership role (e.g., General Manager, Director of Operations), is required. Demonstrated success in managing complex hotel operations, P&L responsibility, and driving operational improvements is essential. Exceptional leadership, communication, problem-solving, and financial management skills are crucial. Proficiency in property management systems (PMS) and other hotel operations software is a must. This is a unique remote opportunity to shape the future of hospitality for our client, influencing operations that serve guests in and around Meru, Meru, KE .
Key responsibilities include setting performance targets, monitoring key operational metrics (e.g., occupancy rates, guest satisfaction scores, profitability), and implementing strategies to achieve them. You will lead and motivate remote and on-site operational teams, foster a culture of continuous improvement, and ensure compliance with health, safety, and hygiene regulations. A critical aspect of this role is collaborating with sales, marketing, and revenue management teams to maximize profitability and market share. You will also oversee vendor relationships and ensure cost-effective procurement of supplies and services. This position requires a strategic thinker with a proven ability to drive operational efficiency and enhance guest loyalty.
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field; a Master's degree is a plus. A minimum of 10 years of progressive experience in hotel management, with at least 5 years in a senior leadership role (e.g., General Manager, Director of Operations), is required. Demonstrated success in managing complex hotel operations, P&L responsibility, and driving operational improvements is essential. Exceptional leadership, communication, problem-solving, and financial management skills are crucial. Proficiency in property management systems (PMS) and other hotel operations software is a must. This is a unique remote opportunity to shape the future of hospitality for our client, influencing operations that serve guests in and around Meru, Meru, KE .
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3
Remote Head of Hotel Operations Strategy
Posted 11 days ago
Job Viewed
Job Description
Our client, a globally recognized hospitality group, is seeking a strategic and experienced Head of Hotel Operations Strategy to lead their remote operational planning efforts. This is a fully remote position, offering the chance to influence hotel operations from anywhere in the world. You will be responsible for developing and implementing innovative operational strategies that enhance guest experiences, improve efficiency, and drive profitability across their portfolio of properties. Key responsibilities include analyzing market trends, identifying best practices in hotel management, and creating frameworks for service delivery, revenue management, and cost optimization. You will work closely with regional operational leaders, general managers, and corporate teams to ensure alignment with the group's strategic vision. This role requires a deep understanding of the hospitality industry, including front office operations, food and beverage, housekeeping, and maintenance. You will lead initiatives focused on digital transformation, sustainability, and staff training and development within the operations domain. The ideal candidate possesses strong analytical and strategic thinking skills, exceptional leadership qualities, and a proven ability to drive change in a complex, decentralized environment. Experience with hotel management software and data analysis tools is essential. Excellent communication and presentation skills are required to articulate strategies to diverse stakeholders. A Bachelor's or Master's degree in Hospitality Management, Business Administration, or a related field, coupled with extensive experience in senior hotel operations roles, is preferred. If you are passionate about elevating the guest experience and optimizing hotel performance, and excel in a remote work setting, we invite you to apply.
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Head of Remote Operations (Hospitality)
Posted 12 days ago
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Job Description
Our client, a rapidly expanding hospitality group renowned for its unique guest experiences, is looking for an experienced and adaptable Head of Remote Operations to oversee key aspects of their business from a fully remote capacity. This pivotal role will be responsible for optimizing operational efficiency, ensuring exceptional service delivery, and driving strategic growth across various hospitality ventures, all while managing a distributed team. You will develop and implement best practices for service standards, manage vendor relationships, oversee quality control measures, and leverage technology to enhance guest satisfaction and operational effectiveness. The ideal candidate will have extensive experience in hospitality management, with a proven track record in operations, business development, or a related field. Strong leadership, strategic thinking, and problem-solving skills are essential, as is the ability to manage and motivate a team remotely. Experience with property management systems (PMS), booking platforms, and other hospitality technologies is highly desirable. This is a remote-first position, offering the flexibility to work from anywhere and collaborate with teams across different locations. Excellent communication and interpersonal skills are crucial for fostering strong relationships with stakeholders, team members, and external partners. If you are a seasoned hospitality professional with a passion for operational excellence and a knack for leading teams in a remote environment, we invite you to apply and contribute to our client's continued success.
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5
Vacancy: Reservations Administrator
Posted today
Job Viewed
Job Description
VACANCY ANNOUNCEMENT
We are seeking a qualified candidate for the following vacant position:
Reservations Administrator
The Sopa Work Ethic
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We appreciate the needs and basic expectations of our guests to ensure satisfaction.
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We have pride in the work we do, how we present ourselves, and how we communicate with our guests and our colleagues.
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We act with honesty and integrity, which
means doing the right things, at all times, even if no one is watching.
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We use our initiative and creativity to always find the best way to solve a problem for a guest of a colleague.
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We work as a team with colleagues across all departments to deliver the highest level of service at all times.
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We are passionate and show dedication and commitment and are always willing to go the extra mile.
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Every day, we do our best to make our guests feel special.
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We are proud to represent our hotel group and our country to guests from all over the world.
Job Purpose
To ensure effective management of reservations processes, with a focus on accuracy, timely communication, system efficiency, and maximizing confirmed bookings from provisional and waitlist status.
Key Responsibilities
Reservations Management
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Manage waitlisted and provisional bookings to maximize conversions to confirmed status.
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Ensure accurate data entry in the reservations system (ResRequest), including guest details and source codes.
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Review and verify all bookings daily for accuracy.
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Release expired provisional bookings after proper follow-up.
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Respond to direct booking inquiries via the official mailbox.
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Relieve the Reservations Consultant during leave periods.
System and Reporting
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Maintain the overbooking tracker and update daily.
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Ensure the Arrival Discrepancy Report is updated by lodges and discrepancies are resolved within 24 hours.
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Reconcile invoices for payment.
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Correct agent and debtor mismatches in the system.
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Keep the system updated with all guest requirements and booking information.
Revenue and Payments
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Support maximum occupancy and revenue through effective booking conversions.
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Ensure deposits and full payments are received according to the agreed terms.
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Provide missing vouchers within 24 hours if requested.
Teamwork and Communication
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Maintain open communication with the team and report any issues or improvements.
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Ensure clear handovers during team absences to prevent workflow disruptions.
Client and Trade Partner Relations
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Maintain professional and supportive communication with clients and trade partners.
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Ensure prompt, clear, and courteous service to build strong relationships.
Qualifications and Skills Required
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Bachelor`s degree
in Hospitality, Tourism,
Finance, Business
or a related field.
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Previous experience in a similar reservations or administrative role.
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Proficiency in English; additional languages are a plus.
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Strong attention to detail, organizational, and planning skills.
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Excellent communication and interpersonal skills.
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Strong analytical skills.
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Confidence
in using reservation systems (ResRequest experience is an advantage).
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Ability to handle pressure and meet deadlines.
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Sales-minded with a customer-focused approach.
Reporting to: The Head of Reservations & Revenue
Should you wish to apply for the positions listed above, then kindly submit a written application, including all relevant information, email to the Human Resource Team at
Only applications exhibiting the necessary qualifications and relevant experience will be considered. Kindly submit applications by
September 19, 2025
. All applications will be taken in confidence.
This advertiser has chosen not to accept applicants from your region.
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6
Remote Hotel Revenue Management Strategist
Posted 22 days ago
Job Viewed
Job Description
Our client, a distinguished hospitality group, is seeking a dynamic and data-driven Remote Hotel Revenue Management Strategist to join our forward-thinking team. This position is fully remote, offering you the opportunity to optimize revenue streams for our properties from anywhere. You will be responsible for developing and implementing sophisticated pricing and inventory management strategies to maximize room revenue and overall profitability. Key duties include conducting market analysis, forecasting demand, and identifying new revenue opportunities. You will work closely with property management teams to ensure the effective execution of revenue management tactics. Proficiency in utilizing hotel property management systems (PMS), revenue management systems (RMS), and business intelligence tools is crucial. The ideal candidate will have a strong understanding of market dynamics, competitive landscapes, and customer behavior within the hospitality industry. You will analyze performance data, generate insightful reports, and present recommendations to stakeholders. Excellent analytical, problem-solving, and communication skills are essential for this role. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is required, along with a minimum of 5 years of experience in hotel revenue management. Experience in a remote work environment is highly advantageous. This role will contribute to the success of our hotels located in and around **Nakuru, Nakuru, KE**, but the work is performed entirely remotely. If you are a strategic thinker with a passion for optimizing financial performance in the hospitality sector and thrive in a remote work setting, we want to hear from you.
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7
Remote Senior Hotel Revenue Management Strategist
Posted 11 days ago
Job Viewed
Job Description
Our client is seeking a highly analytical and strategic Senior Hotel Revenue Management Strategist to join their cutting-edge, fully remote team. This role is pivotal in maximizing revenue and optimizing profitability for hospitality properties by employing sophisticated pricing, inventory management, and forecasting techniques. You will be responsible for developing and implementing dynamic pricing strategies across various distribution channels, analyzing market trends, and identifying new revenue opportunities. The ideal candidate will have a deep understanding of the hospitality industry, advanced data analysis skills, and proven experience with revenue management systems. You will work closely with property management, sales, and marketing teams to drive top-line growth and achieve occupancy and average daily rate (ADR) targets. This is a unique opportunity to shape revenue strategies for hospitality assets from a remote location.
Responsibilities:
Responsibilities:
- Develop and implement comprehensive revenue management strategies to maximize occupancy, ADR, and RevPAR.
- Conduct in-depth market analysis, competitor benchmarking, and demand forecasting.
- Manage pricing and inventory across all distribution channels, including OTAs, GDS, and direct bookings.
- Utilize revenue management systems (RMS) and analytical tools to identify trends and opportunities.
- Collaborate with hotel general managers, sales, and marketing teams to align strategies and drive revenue.
- Develop promotional offers and packages to stimulate demand during off-peak periods.
- Monitor booking pace, cancellations, and no-show patterns to adjust strategies accordingly.
- Prepare detailed reports and presentations on revenue performance, forecasts, and strategic recommendations.
- Stay abreast of industry trends, new technologies, and best practices in revenue management.
- Provide training and guidance to hotel teams on revenue management principles and system utilization.
- Analyze performance data to identify areas for operational improvements and cost savings.
- Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field.
- Minimum of 6 years of progressive experience in hotel revenue management or a closely related field.
- Proven expertise in pricing strategies, demand forecasting, and inventory control for the hospitality industry.
- In-depth knowledge of revenue management systems (e.g., IDeaS, Duetto, Oracle Hospitality) and PMS systems.
- Strong analytical, quantitative, and problem-solving skills.
- Excellent understanding of distribution channels and their impact on revenue.
- Exceptional communication, presentation, and interpersonal skills, essential for remote collaboration.
- Ability to work independently, manage multiple projects, and meet deadlines in a remote setting.
- Proficiency in data analysis and reporting tools (e.g., Excel, Tableau).
- Passion for the hospitality industry and driving business results.
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8
Remote Hotel Revenue Management Specialist
Posted 12 days ago
Job Viewed
Job Description
Our client is seeking a strategic and analytical Remote Hotel Revenue Management Specialist to optimize profitability for their portfolio of properties. In this fully remote role, you will be responsible for forecasting demand, setting pricing strategies, and managing inventory across various distribution channels to maximize revenue. The ideal candidate possesses a deep understanding of the hospitality industry, advanced analytical skills, and the ability to leverage sophisticated revenue management systems. You will work closely with hotel management teams to implement effective revenue strategies and drive financial performance.
Key Responsibilities:
Qualifications:
This fully remote opportunity allows you to shape revenue strategies for a growing hotel group, offering flexibility and significant impact. If you are a data-driven hospitality professional with a passion for maximizing profitability, we encourage you to apply.
Key Responsibilities:
- Develop and execute dynamic pricing strategies based on demand, seasonality, competitor analysis, and market trends.
- Forecast future occupancy and revenue based on historical data and market intelligence.
- Manage room inventory across all distribution channels, including OTAs, GDS, and direct bookings.
- Analyze performance data, identify trends, and provide actionable insights and recommendations to hotel stakeholders.
- Collaborate with sales and marketing teams to develop promotional offers and packages.
- Monitor competitor pricing and market activity, adjusting strategies as needed.
- Implement and manage revenue management systems and tools effectively.
- Prepare regular performance reports for senior management, highlighting key metrics and areas for improvement.
- Identify opportunities for ancillary revenue generation beyond room bookings.
- Stay updated on the latest trends and best practices in hotel revenue management and distribution.
- Effectively communicate strategies and recommendations to hotel teams through virtual meetings and clear documentation.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field.
- Minimum of 4 years of experience in hotel revenue management, with a proven track record of success.
- Proficiency in using revenue management software (e.g., IDeaS, Duetto, SynXis) and PMS systems.
- Strong analytical skills with the ability to interpret complex data and make data-driven decisions.
- Excellent understanding of pricing strategies, demand forecasting, and market analysis.
- Knowledge of hotel distribution channels and online travel agencies (OTAs).
- Strong communication and presentation skills, with the ability to articulate complex strategies clearly in a remote setting.
- Highly organized, detail-oriented, and able to manage multiple priorities effectively.
- Self-motivated and able to work independently with minimal supervision in a remote environment.
- Familiarity with Excel and other data analysis tools is essential.
This fully remote opportunity allows you to shape revenue strategies for a growing hotel group, offering flexibility and significant impact. If you are a data-driven hospitality professional with a passion for maximizing profitability, we encourage you to apply.
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