694 Head Of Hotel Operations Luxury Resorts jobs in Kenya
Head of Hotel Operations - Luxury Resorts
Posted 4 days ago
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Job Description
Our client, a renowned hospitality group, is seeking an accomplished and visionary Head of Hotel Operations to oversee their luxury resort portfolio. This is a prime fully remote position, empowering you to lead from anywhere while managing critical operations. You will be responsible for setting and maintaining the highest standards of guest service, operational efficiency, and financial performance across multiple properties. This role demands exceptional leadership qualities, a deep understanding of the hospitality industry, and a passion for delivering unforgettable guest experiences. You will work closely with General Managers and department heads to ensure seamless operations, from front desk and housekeeping to F&B and MICE. Key responsibilities include developing and implementing operational strategies, managing budgets, controlling costs, and driving revenue growth. You will also be tasked with talent development, ensuring a motivated and skilled workforce, and fostering a culture of excellence. A comprehensive knowledge of hotel management systems, revenue management, and marketing strategies is essential. Experience in managing high-end resorts, particularly in coastal regions like **Malindi, Kilifi, KE**, is highly advantageous. The ideal candidate will have a minimum of 10 years of progressive experience in hotel management, with at least 5 years in a senior leadership role. Strong financial acumen, excellent interpersonal skills, and the ability to thrive in a fast-paced, demanding environment are crucial. This is a unique opportunity to shape the future of luxury hospitality and make a significant impact on guest satisfaction and profitability, all within a flexible remote work structure.
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Head of Luxury Hotel Operations
Posted 21 days ago
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Job Description
Our client, a prestigious international hospitality group, is seeking an experienced and visionary Head of Luxury Hotel Operations to lead their remote operational strategy. This critical role requires a seasoned professional with a proven track record in managing high-end hotel properties and delivering exceptional guest experiences. You will be responsible for overseeing all operational aspects of luxury hotels, ensuring adherence to the highest standards of service, quality, and efficiency. The Head of Luxury Hotel Operations will develop and implement strategic plans to enhance guest satisfaction, optimize revenue, and manage operational costs effectively. This role involves extensive collaboration with on-site management teams, culinary departments, front office, and housekeeping to ensure seamless operations. You will be instrumental in setting service standards, implementing innovative operational procedures, and fostering a culture of excellence among staff. A deep understanding of the luxury hospitality market, current industry trends, and guest expectations is essential. The ability to analyze operational data, identify areas for improvement, and implement effective solutions is key. This is a remote-first position, demanding strong leadership, exceptional communication skills, and the ability to inspire and motivate teams from a distance. You will conduct virtual property audits, manage budgets, and ensure compliance with health and safety regulations. If you are passionate about delivering unparalleled guest experiences and possess strong leadership acumen, we invite you to apply. This is an unparalleled opportunity to shape the future of luxury hospitality for our esteemed client, working from anywhere in the world, supporting our presence inMlolongo, Machakos, KE .
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Head Concierge - Luxury Hotel Operations
Posted 16 days ago
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Job Description
Our client is an internationally acclaimed luxury hotel brand committed to delivering unparalleled guest experiences. We are seeking an exceptional Head Concierge to lead our guest services team. While the role is based at our flagship property, we are offering a fully remote leadership position for exceptional candidates, focusing on setting service standards and remote training initiatives. You will be responsible for setting the highest standards of service excellence, anticipating guest needs, and ensuring every interaction is memorable. This includes managing the concierge team, providing training and development, and overseeing the daily operations of the concierge desk. You will curate unique local experiences for guests, from dining reservations and transportation arrangements to bespoke tours and event tickets. A deep knowledge of the local area, its attractions, culture, and hidden gems is paramount. You will also act as a brand ambassador, upholding the hotel's reputation for sophistication and personalized service. Collaboration with other hotel departments, such as front office, F&B, and events, is crucial for seamless guest satisfaction. The ideal candidate will have a minimum of 7 years of experience in luxury hotel concierge services, with at least 3 years in a supervisory or management capacity. Exceptional communication, interpersonal, and problem-solving skills are essential. Fluency in multiple languages is a significant advantage. A polished and professional demeanor, combined with a proactive and resourceful approach to guest requests, is required. You should possess outstanding organizational abilities and the capacity to manage multiple priorities effectively. This remote leadership role requires a strong ability to motivate and guide a team from a distance, develop remote training programs, and ensure consistent service delivery across the board. Join our esteemed team and elevate the art of hospitality.
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Head Chef - Boutique Hotel Operations
Posted 19 days ago
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Job Description
Our client is looking for a creative and experienced Head Chef to lead the culinary operations of a prestigious boutique hotel. This role is fully remote, allowing you to design menus and manage kitchen operations from your preferred location, coordinating with the on-site team. You will be responsible for creating exceptional dining experiences, managing kitchen staff, controlling food costs, and ensuring the highest standards of food quality and hygiene.
The ideal candidate will have a culinary degree or equivalent professional training, combined with a minimum of 5 years of experience as a Head Chef or Sous Chef in a high-end hospitality environment. A proven ability to develop innovative menus, manage inventory, and implement efficient kitchen workflows is essential. You should possess strong leadership skills, excellent communication abilities, and a passion for culinary excellence. Experience in managing budgets, ordering supplies, and maintaining supplier relationships is crucial. As a remote Head Chef, you will need to effectively communicate your vision and directives to the on-site kitchen team through virtual platforms, ensuring consistency and quality. Strong organizational skills and the ability to problem-solve in a dynamic environment are key. You will be instrumental in establishing the hotel's culinary reputation and driving guest satisfaction through exceptional food offerings. This role demands creativity, attention to detail, and a dedication to delivering outstanding dining experiences. This is an exciting opportunity to make a significant impact on a unique hospitality brand. This position is based in **Naivasha, Nakuru, KE**, but is a fully remote role.
The ideal candidate will have a culinary degree or equivalent professional training, combined with a minimum of 5 years of experience as a Head Chef or Sous Chef in a high-end hospitality environment. A proven ability to develop innovative menus, manage inventory, and implement efficient kitchen workflows is essential. You should possess strong leadership skills, excellent communication abilities, and a passion for culinary excellence. Experience in managing budgets, ordering supplies, and maintaining supplier relationships is crucial. As a remote Head Chef, you will need to effectively communicate your vision and directives to the on-site kitchen team through virtual platforms, ensuring consistency and quality. Strong organizational skills and the ability to problem-solve in a dynamic environment are key. You will be instrumental in establishing the hotel's culinary reputation and driving guest satisfaction through exceptional food offerings. This role demands creativity, attention to detail, and a dedication to delivering outstanding dining experiences. This is an exciting opportunity to make a significant impact on a unique hospitality brand. This position is based in **Naivasha, Nakuru, KE**, but is a fully remote role.
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Head of Operations - Luxury Hospitality (Remote)
Posted 11 days ago
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Job Description
Our client, a premier operator of high-end hotels and resorts, is seeking an experienced and strategic Head of Operations to lead their remote global operations team. This pivotal role requires a deep understanding of the luxury hospitality sector and the ability to drive excellence in service delivery and operational efficiency across all properties. You will be responsible for developing and implementing strategic operational plans, setting performance benchmarks, and ensuring adherence to brand standards and guest satisfaction goals. Your duties will include overseeing procurement, supply chain management, quality control, and human resources functions relevant to operations. You will work closely with property-level management teams to identify areas for improvement, implement best practices, and foster a culture of continuous enhancement. The ideal candidate will possess exceptional leadership, communication, and problem-solving skills, with a proven ability to manage complex, multi-faceted operations from a distance. A strong financial acumen, including budgeting and P&L management, is essential. Experience with hotel management software and virtual collaboration platforms is a must. This is an unparalleled opportunity for a seasoned hospitality professional to shape the operational future of a renowned luxury brand, working remotely and impacting a global portfolio.
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Remote Head Chef - Boutique Hotel Operations
Posted 12 days ago
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Job Description
Our client is seeking a talented and innovative Head Chef to lead the culinary vision for a premier boutique hotel, operating in a fully remote capacity. This exciting position involves conceptualizing, developing, and executing exceptional dining experiences that delight guests and uphold the highest standards of quality and creativity. You will be responsible for menu engineering, kitchen operations management, staff training, and ensuring impeccable food quality and presentation, all managed from a remote standpoint. The ideal candidate possesses a strong culinary background, exceptional leadership skills, and a passion for creating memorable gastronomic journeys.
Key Responsibilities:
Key Responsibilities:
- Develop and curate innovative, seasonal menus for all hotel dining outlets (e.g., fine dining restaurant, casual cafe, room service, banquets), reflecting local flavors and international trends.
- Oversee all aspects of kitchen operations, including food preparation, cooking, plating, and quality control, ensuring consistency and excellence.
- Manage inventory, procurement, and cost control, optimizing food and labor costs while maintaining high-quality ingredients.
- Lead, train, and mentor kitchen staff, fostering a positive, productive, and safe working environment.
- Implement and enforce strict hygiene, sanitation, and food safety standards (HACCP).
- Collaborate with the hotel management and events team to cater to special events, functions, and private dining experiences.
- Monitor industry trends, customer feedback, and competitor offerings to continuously refine the culinary program.
- Manage relationships with suppliers to ensure the timely delivery of fresh, high-quality ingredients.
- Control and minimize waste within the kitchen.
- Conduct regular performance reviews and provide constructive feedback to kitchen team members.
- Ensure efficient scheduling of kitchen staff to meet operational needs.
- Maintain budget adherence for the culinary department.
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Head of Remote Operations (Hospitality)
Posted 11 days ago
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Job Description
Our client, a rapidly expanding hospitality group renowned for its unique guest experiences, is looking for an experienced and adaptable Head of Remote Operations to oversee key aspects of their business from a fully remote capacity. This pivotal role will be responsible for optimizing operational efficiency, ensuring exceptional service delivery, and driving strategic growth across various hospitality ventures, all while managing a distributed team. You will develop and implement best practices for service standards, manage vendor relationships, oversee quality control measures, and leverage technology to enhance guest satisfaction and operational effectiveness. The ideal candidate will have extensive experience in hospitality management, with a proven track record in operations, business development, or a related field. Strong leadership, strategic thinking, and problem-solving skills are essential, as is the ability to manage and motivate a team remotely. Experience with property management systems (PMS), booking platforms, and other hospitality technologies is highly desirable. This is a remote-first position, offering the flexibility to work from anywhere and collaborate with teams across different locations. Excellent communication and interpersonal skills are crucial for fostering strong relationships with stakeholders, team members, and external partners. If you are a seasoned hospitality professional with a passion for operational excellence and a knack for leading teams in a remote environment, we invite you to apply and contribute to our client's continued success.
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6
Head of Revenue Operations - Luxury Hospitality Group
Posted 16 days ago
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Job Description
Our client, a prestigious international hospitality group renowned for its exquisite properties and unparalleled guest experiences, is seeking a strategic and results-driven Head of Revenue Operations to lead their revenue management and analytics functions. This is a fully remote position, offering a dynamic opportunity to shape the financial success of our client's portfolio from anywhere. You will be responsible for developing and implementing comprehensive revenue strategies across all properties, optimizing pricing, inventory management, and distribution channels to maximize profitability and market share. This role demands a deep understanding of the hospitality industry, sophisticated analytical capabilities, and a proven ability to translate data into actionable insights. You will oversee a team of revenue managers and analysts, providing leadership, mentorship, and strategic direction. Key responsibilities include forecasting demand, setting optimal pricing strategies, managing room inventory across various distribution platforms (OTAs, direct bookings, GDS), and analyzing market trends to identify new revenue opportunities. You will work closely with sales, marketing, and operations teams to ensure alignment and drive cohesive strategies. A strong command of revenue management systems, CRM platforms, and business intelligence tools is essential. The ideal candidate will possess a minimum of 7 years of progressive experience in revenue management, preferably within luxury hotel brands or a multi-property hospitality group. Exceptional leadership skills, a data-driven mindset, and the ability to influence stakeholders at all levels are critical for success. This role requires a highly analytical individual with a strategic vision for revenue growth in a competitive market. You will be instrumental in driving innovation in revenue management practices, adopting new technologies, and ensuring our client remains at the forefront of the industry. While the role supports operations for properties in **Nakuru, Nakuru, KE**, the position itself is fully remote, demanding strong self-discipline, excellent communication skills, and proficiency in virtual collaboration tools. If you are passionate about hospitality, possess a sharp analytical mind, and excel in a remote leadership capacity, we encourage you to apply.
Key Responsibilities:
Key Responsibilities:
- Develop and implement comprehensive revenue management strategies across the hospitality portfolio.
- Optimize pricing, inventory, and distribution strategies to maximize RevPAR and GOPPAR.
- Lead and mentor a team of revenue managers and analysts.
- Conduct in-depth market analysis, competitor benchmarking, and demand forecasting.
- Manage relationships with online travel agencies (OTAs), global distribution systems (GDS), and other distribution partners.
- Collaborate with sales, marketing, and operations teams to align revenue initiatives.
- Utilize advanced analytics and business intelligence tools to identify revenue opportunities and trends.
- Implement and manage revenue management systems and CRM platforms.
- Drive innovation in revenue management practices and adopt new technologies.
- Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field. Master's degree is a plus.
- Minimum of 7 years of progressive experience in hotel revenue management, with at least 3 years in a leadership role.
- Proven track record of successfully increasing revenue and profitability in multi-property or luxury hotel environments.
- Expert knowledge of revenue management principles, pricing strategies, and distribution channels.
- Proficiency in revenue management software (e.g., IDeaS, Duetto), CRM systems, and BI tools.
- Strong analytical, quantitative, and problem-solving skills.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work independently and manage a remote team effectively.
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7
Vacancy: Reservations Administrator
Posted today
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Job Description
VACANCY ANNOUNCEMENT
We are seeking a qualified candidate for the following vacant position:
Reservations Administrator
The Sopa Work Ethic
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We appreciate the needs and basic expectations of our guests to ensure satisfaction.
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We have pride in the work we do, how we present ourselves, and how we communicate with our guests and our colleagues.
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We act with honesty and integrity, which
means doing the right things, at all times, even if no one is watching.
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We use our initiative and creativity to always find the best way to solve a problem for a guest of a colleague.
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We work as a team with colleagues across all departments to deliver the highest level of service at all times.
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We are passionate and show dedication and commitment and are always willing to go the extra mile.
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Every day, we do our best to make our guests feel special.
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We are proud to represent our hotel group and our country to guests from all over the world.
Job Purpose
To ensure effective management of reservations processes, with a focus on accuracy, timely communication, system efficiency, and maximizing confirmed bookings from provisional and waitlist status.
Key Responsibilities
Reservations Management
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Manage waitlisted and provisional bookings to maximize conversions to confirmed status.
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Ensure accurate data entry in the reservations system (ResRequest), including guest details and source codes.
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Review and verify all bookings daily for accuracy.
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Release expired provisional bookings after proper follow-up.
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Respond to direct booking inquiries via the official mailbox.
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Relieve the Reservations Consultant during leave periods.
System and Reporting
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Maintain the overbooking tracker and update daily.
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Ensure the Arrival Discrepancy Report is updated by lodges and discrepancies are resolved within 24 hours.
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Reconcile invoices for payment.
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Correct agent and debtor mismatches in the system.
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Keep the system updated with all guest requirements and booking information.
Revenue and Payments
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Support maximum occupancy and revenue through effective booking conversions.
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Ensure deposits and full payments are received according to the agreed terms.
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Provide missing vouchers within 24 hours if requested.
Teamwork and Communication
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Maintain open communication with the team and report any issues or improvements.
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Ensure clear handovers during team absences to prevent workflow disruptions.
Client and Trade Partner Relations
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Maintain professional and supportive communication with clients and trade partners.
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Ensure prompt, clear, and courteous service to build strong relationships.
Qualifications and Skills Required
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Bachelor`s degree
in Hospitality, Tourism,
Finance, Business
or a related field.
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Previous experience in a similar reservations or administrative role.
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Proficiency in English; additional languages are a plus.
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Strong attention to detail, organizational, and planning skills.
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Excellent communication and interpersonal skills.
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Strong analytical skills.
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Confidence
in using reservation systems (ResRequest experience is an advantage).
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Ability to handle pressure and meet deadlines.
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Sales-minded with a customer-focused approach.
Reporting to: The Head of Reservations & Revenue
Should you wish to apply for the positions listed above, then kindly submit a written application, including all relevant information, email to the Human Resource Team at
Only applications exhibiting the necessary qualifications and relevant experience will be considered. Kindly submit applications by
September 19, 2025
. All applications will be taken in confidence.
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8
Remote Hotel Revenue Management Strategist
Posted 21 days ago
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Job Description
Our client, a renowned hospitality group, is seeking an experienced and analytical Remote Hotel Revenue Management Strategist to optimize room revenue and market share across their portfolio. This role is based in **Mlolongo, Machakos, KE**, but offers a flexible hybrid work arrangement, allowing you to balance remote work with essential in-person collaboration and site visits as needed. As a Revenue Management Strategist, you will be responsible for developing and implementing dynamic pricing strategies, forecasting demand, and managing inventory to maximize profitability. You will conduct in-depth market analysis, competitor research, and performance reviews to identify opportunities and potential threats. Your insights will guide strategic decisions regarding room rates, promotions, and distribution channel management. The ideal candidate possesses a strong understanding of the hospitality industry, coupled with advanced analytical skills and proficiency in revenue management software. You should be adept at using data to drive decisions, identifying trends, and implementing effective strategies to achieve revenue goals. Collaboration with hotel operations teams, sales, and marketing departments is crucial. You will prepare detailed reports and presentations for stakeholders, communicating complex revenue management concepts clearly and concisely. This is an excellent opportunity for a results-oriented professional to make a significant impact on hotel performance within a flexible working model. We are looking for an individual who is proactive, detail-oriented, and possesses excellent communication and interpersonal skills to build strong relationships with on-site teams and remote colleagues. Your ability to adapt to changing market conditions and implement data-driven solutions will be key to success in this role.
Key Responsibilities:
Key Responsibilities:
- Develop and execute dynamic pricing strategies for hotel rooms.
- Forecast demand and manage inventory across various distribution channels.
- Conduct market analysis, competitor benchmarking, and performance evaluations.
- Identify opportunities to increase revenue and optimize occupancy rates.
- Collaborate with hotel management and sales teams to align strategies.
- Prepare regular reports on revenue performance and market trends.
- Implement promotional offers and manage package deals.
- Utilize revenue management systems and data analytics tools effectively.
- Stay informed about industry trends and best practices in revenue management.
- Present findings and recommendations to stakeholders.
- Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field.
- Minimum of 5 years of experience in hotel revenue management or a similar analytical role.
- Proven track record of successfully increasing room revenue and profitability.
- In-depth knowledge of revenue management principles and practices.
- Proficiency in using hotel property management systems (PMS) and revenue management software (e.g., IDeaS, Duetto, Delphi).
- Strong analytical and quantitative skills, with the ability to interpret complex data.
- Excellent understanding of market dynamics and competitive analysis.
- Proficient in Microsoft Excel and other data analysis tools.
- Strong communication, presentation, and interpersonal skills.
- Ability to work effectively in a hybrid environment and manage time efficiently.
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