What Field Technician Jobs are in Kenya?

• Install, configure, and test telecommunications equipment, including modems, routers, switches, and wiring.
• Perform routine maintenance and diagnostic checks on network infrastructure.
• Troubleshoot and repair connectivity issues, signal problems, and equipment malfunctions.
• Respond promptly and professionally to service calls and customer requests.
• Ensure all installations and repairs are completed according to company standards and safety regulations.
• Maintain accurate records of work performed, including service reports and equipment inventory.
• Effectively manage work schedules and travel routes to maximize efficiency.
• Collaborate with remote support teams to resolve complex technical issues.
• Educate customers on the use of their telecommunications services and equipment.

• High school diploma or equivalent; technical certification in telecommunications or electronics preferred.
• Proven experience as a Telecom Technician or in a similar field role.
• Strong understanding of telecommunications systems, networking principles, and cable installation.
• Proficiency in using diagnostic tools and testing equipment.
• Excellent troubleshooting and problem-solving skills.
• Good customer service and communication skills.
• Ability to work independently and manage time effectively.
• Valid driver's license and a clean driving record.
• Physical ability to climb ladders, work in confined spaces, and lift moderate weight.
• Familiarity with remote diagnostic tools and support software is advantageous.

• Install, configure, test, and maintain telecommunications equipment, including base stations, antennas, routers, and associated cabling.
• Perform routine inspections and preventative maintenance on network infrastructure to ensure optimal performance and identify potential issues.
• Respond promptly to network outages and service disruptions, troubleshooting and resolving technical problems efficiently.
• Conduct site surveys and assessments to determine the best locations and methods for equipment installation.
• Ensure all work is completed in accordance with company standards, safety regulations, and customer requirements.
• Maintain accurate records of all work performed, including site visit reports, equipment logs, and repair details.
• Collaborate with the central engineering and support teams to escalate complex issues and implement solutions.
• Provide basic technical support and guidance to end-users or customers as needed.
• Manage and maintain a service vehicle and necessary tools and equipment.

• High school diploma or equivalent; a vocational certificate or diploma in Telecommunications, Electronics, or a related field is preferred.
• Proven experience as a Field Technician or in a similar role within the telecommunications industry.
• Solid understanding of telecommunications principles, network infrastructure, and common equipment.
• Proficiency in using diagnostic tools, test equipment, and hand tools relevant to the trade.
• Ability to read and interpret technical diagrams, blueprints, and manuals.
• Strong mechanical and electrical aptitude with excellent troubleshooting skills.
• Valid driver's license and a clean driving record.
• Physical ability to climb towers, work at heights, and lift heavy equipment when necessary.
• Excellent customer service skills and the ability to work independently or as part of a team.
• Willingness to travel within the assigned region and work flexible hours, including occasional evenings or weekends.

• Remotely diagnose and troubleshoot hardware, software, and network issues affecting client systems and equipment.
• Provide timely and effective technical support to end-users via remote access tools, phone, and email.
• Perform remote installations, configurations, and upgrades of various technical components.
• Develop and maintain comprehensive documentation for technical procedures, solutions, and best practices.
• Collaborate with cross-functional teams to identify and implement process improvements.
• Conduct remote preventative maintenance checks and ensure system integrity.
• Escalate complex issues to higher-level support or engineering teams when necessary, providing detailed diagnostic information.
• Stay current with technological advancements and industry trends relevant to installation and maintenance.

• Proven experience in a field technician or similar technical support role, with a strong emphasis on remote troubleshooting.
• In-depth knowledge of operating systems (Windows, macOS, Linux), networking protocols, and hardware components.
• Proficiency with remote desktop tools (e.g., TeamViewer, AnyDesk, RDP) and ticketing systems (e.g., Jira, Zendesk).
• Excellent problem-solving and analytical skills, with the ability to systematically approach technical challenges.
• Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Ability to work independently with minimal supervision and manage time effectively in a remote setting.
• A dedicated, quiet home office environment with reliable high-speed internet access.
• Relevant certifications (e.g., CompTIA A+, Network+) are a plus.
• A minimum of 3 years of experience in a technical support or field service role.

• Install, maintain, and repair telecommunications equipment, including routers, modems, fiber optic interfaces, and customer premise equipment (CPE).
• Perform line testing and troubleshooting to diagnose and resolve network connectivity and service issues.
• Conduct site surveys and assessments to plan for new installations or upgrades.
• Manage and maintain tools, equipment, and inventory required for field operations.
• Ensure all installations and repairs meet quality standards and adhere to company policies and safety regulations.
• Provide technical support and guidance to customers regarding their telecommunications services.
• Respond promptly to service calls and emergency situations to minimize downtime.
• Document work performed, including test results, issues encountered, and resolutions implemented.
• Collaborate with network operations and engineering teams to escalate and resolve complex technical problems.
• Train and mentor junior field technicians as needed.

• High school diploma or equivalent; technical certification or associate's degree in a related field is preferred.
• Minimum of 5 years of experience as a field technician in the telecommunications industry.
• Proven experience with installation and troubleshooting of broadband networks (DSL, Cable, Fiber).
• Knowledge of telecommunications signaling, protocols, and network infrastructure.
• Proficiency in using diagnostic tools and test equipment (e.g., multimeters, OTDRs, network testers).
• Strong understanding of safety procedures for working with electrical and telecommunications equipment.
• Excellent customer service and communication skills.
• Ability to work independently, manage time effectively, and prioritize tasks.
• Valid driver's license and a clean driving record.
• Physical ability to climb ladders, work in confined spaces, and lift up to 50 pounds.

Our client is seeking a highly skilled and motivated Senior Field Technician to join their dynamic, remote-first team. This is an exceptional opportunity for an experienced professional to leverage their expertise in installation, maintenance, and troubleshooting of complex systems from a remote location. The ideal candidate will possess a deep understanding of technical specifications, a proactive approach to problem-solving, and the ability to deliver high-quality service and support without direct on-site supervision. This role is crucial in ensuring the seamless operation of our client's distributed infrastructure, requiring a candidate who is comfortable working independently and collaborating effectively with virtual teams across different time zones. We are looking for an individual who can adapt to evolving technological landscapes and contribute to innovative solutions.

• Perform remote diagnostics and troubleshooting of electromechanical systems and equipment.
• Provide expert-level installation guidance and support for new system deployments via detailed remote instruction and virtual assistance.
• Conduct regular remote system health checks and preventative maintenance assessments.
• Document all technical findings, resolutions, and procedures meticulously in the company's knowledge base.
• Train and mentor junior technicians remotely, sharing best practices and technical insights.
• Collaborate with engineering and support teams to identify and resolve complex technical issues.
• Respond promptly to service requests and ensure client satisfaction through effective remote communication and problem resolution.
• Maintain up-to-date knowledge of all relevant company products, services, and technical updates.

• Proven experience as a Field Technician or in a similar technical support role, with a strong emphasis on remote support capabilities.
• Proficiency in diagnosing and repairing a wide range of electromechanical systems.
• Excellent understanding of network protocols and remote access tools.
• Strong analytical and problem-solving skills, with the ability to interpret technical schematics and manuals.
• Exceptional communication and interpersonal skills, with the ability to clearly explain technical concepts to both technical and non-technical audiences.
• Self-motivated and able to work autonomously with minimal supervision.
• Relevant technical certifications are highly desirable.
• Prior experience in a remote-first work environment is a significant advantage.

Join a forward-thinking company that champions remote work and offers a supportive environment. Our client provides a competitive salary package, comprehensive health insurance, and opportunities for professional development and career advancement. Enjoy the flexibility of a fully remote role, allowing for better work-life balance. You will have access to cutting-edge tools and technologies, and the chance to work on challenging and rewarding projects. Paid time off and retirement savings plans are also included.

Our client is seeking a skilled and reliable Senior Telecommunications Field Technician to join their fully remote operations team. While the role is remote in terms of management and coordination, it involves significant field work across the assigned territory. You will be responsible for the installation, maintenance, and repair of telecommunications equipment and infrastructure at customer sites. This position requires a strong technical aptitude, excellent problem-solving skills, and the ability to work independently. You will be a key representative of our client, ensuring customer satisfaction and the smooth operation of telecom services in Kitale, Trans-Nzoia, Kenya .

• Install, configure, and test telecommunications equipment, including fiber optics, routers, switches, and customer premises equipment (CPE).
• Perform routine maintenance and diagnostics on network infrastructure.
• Troubleshoot and resolve technical issues related to voice, data, and video services.
• Respond to service calls and ensure timely resolution of customer-reported problems.
• Read and interpret technical drawings, schematics, and manuals.
• Maintain accurate records of work performed, including service tickets and equipment inventory.
• Adhere to safety standards and company procedures at all times.
• Provide basic training to customers on the use of installed equipment.
• Collaborate with remote support teams to resolve complex technical issues.
• Manage inventory of parts and equipment required for field operations.

• High school diploma or equivalent; technical certifications in telecommunications or electronics are highly desirable.
• Minimum of 5 years of experience as a field technician in the telecommunications industry.
• Proven experience with fiber optic installation and testing (splicing, termination, OTDR).
• Strong knowledge of copper cabling, network hardware, and various telecommunications protocols.
• Ability to diagnose and repair complex technical faults.
• Excellent customer service and communication skills.
• Ability to work independently, manage time effectively, and prioritize tasks.
• Valid driver's license and a clean driving record.
• Ability to work flexible hours, including evenings and weekends as needed.
• Proficiency in using diagnostic tools and test equipment.

Our client offers a competitive hourly wage, paid overtime, and a comprehensive benefits package including health insurance and paid time off. Company vehicle, tools, and safety equipment are provided. Opportunities for professional development and advancement within the company are available. Enjoy the flexibility of remote coordination while performing essential field work, contributing to the critical telecoms infrastructure in Kitale .

• Install, configure, and maintain telecommunications equipment, including routers, switches, modems, and antennas.
• Perform routine maintenance and diagnostic checks on network infrastructure.
• Respond to service calls and troubleshoot technical issues at customer sites.
• Diagnose and repair hardware and software problems related to telecommunication systems.
• Ensure all installations and repairs meet company standards and client requirements.
• Document all service calls, installations, and repairs accurately.
• Provide technical support and guidance to end-users.
• Collaborate with the central support team to resolve complex issues.
• Adhere to all safety procedures and guidelines while working in the field.
• Manage inventory of spare parts and equipment.

• High school diploma or equivalent; vocational training or certification in electronics or telecommunications is preferred.
• Proven experience as a Field Service Technician or in a similar technical support role, preferably within the telecommunications industry.
• Solid understanding of telecommunications networks, hardware, and software.
• Proficiency in using diagnostic tools and test equipment.
• Excellent troubleshooting and problem-solving skills.
• Strong mechanical aptitude and ability to work with tools.
• Ability to work independently and manage time effectively.
• Excellent communication and customer service skills.
• Must possess a valid driver's license and a clean driving record.
• Willingness to travel within the **Kisumu, KE** region and surrounding areas.

• Competitive hourly wage based on experience.
• Opportunity to gain extensive experience in the telecommunications sector.
• Company-provided tools and vehicle for field operations.
• Training and professional development opportunities.
• Potential for permanent employment based on performance.
• Exposure to diverse technical challenges and client interactions.
• Work in a role that is crucial to maintaining regional connectivity.