16,606 Experienced Technician jobs in Kenya
Field Service Technician - Installation & Maintenance
Posted 23 days ago
Job Viewed
Job Description
Our client is seeking a skilled and dependable Field Service Technician to join their installation and maintenance team. This is a critical on-site role focused on ensuring the optimal functioning of our client's equipment and systems within various customer locations. You will be responsible for the installation, repair, troubleshooting, and preventative maintenance of specialized machinery and technical infrastructure. The ideal candidate possesses strong mechanical and electrical aptitude, a meticulous approach to work, and a commitment to providing excellent customer service. You will travel to client sites to perform diagnostic assessments, identify issues, and implement effective solutions. This involves working with a variety of tools and diagnostic equipment to accurately pinpoint and resolve technical problems. Your duties will include performing routine maintenance checks, replacing faulty components, and ensuring all installations meet stringent quality and safety standards. Detailed record-keeping of service calls, parts used, and work performed is essential. The successful candidate will have excellent problem-solving skills and the ability to work independently with minimal supervision. Strong communication skills are necessary for interacting with customers, explaining technical issues, and providing guidance on equipment operation and maintenance. A willingness to learn new technologies and adapt to evolving equipment specifications is crucial. Safety is paramount in this role, and adherence to all safety protocols and procedures is mandatory. You will be expected to maintain a clean and organized work environment, both in your vehicle and at customer sites. This role may require flexibility in working hours, including occasional overtime or weekend work, depending on service demands. Contributing to a positive team environment and sharing knowledge with colleagues is also valued. You will be a key representative of our client, ensuring customer satisfaction through reliable and efficient service.
Responsibilities:
Responsibilities:
- Install, maintain, and repair specialized equipment and systems at customer sites.
- Perform diagnostic troubleshooting to identify mechanical and electrical issues.
- Conduct preventative maintenance to ensure optimal equipment performance.
- Replace worn or faulty parts and components.
- Ensure all installations and repairs meet quality and safety standards.
- Maintain accurate service records and document work performed.
- Provide technical support and basic training to customers on equipment operation.
- Communicate effectively with customers and internal support teams.
- Adhere to all safety regulations and company procedures.
- Manage inventory of parts and tools for service calls.
- Technical certification or associate's degree in a relevant field (e.g., Electronics, Mechanics, Engineering Technology).
- 3+ years of experience as a Field Service Technician or in a similar technical role.
- Strong mechanical and electrical troubleshooting skills.
- Proficiency with hand tools and diagnostic testing equipment.
- Ability to read and interpret technical manuals and schematics.
- Excellent problem-solving and analytical abilities.
- Good communication and customer service skills.
- Valid driver's license and a clean driving record.
- Ability to travel to customer locations as needed.
- Willingness to work flexible hours, including occasional overtime.
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Remote Field Service Technician (Installation & Maintenance)
Posted 23 days ago
Job Viewed
Job Description
Our client, a rapidly growing provider of specialized equipment, is seeking a skilled and self-motivated Remote Field Service Technician to join our fully remote support team. While this role is designated as remote, it requires travel to client sites for installation, maintenance, and repair of our advanced systems. You will act as the primary technical point of contact for clients, ensuring their equipment operates at peak performance. The ideal candidate has a strong technical aptitude, hands-on troubleshooting skills, and excellent customer service abilities, with the flexibility to travel as needed.
Responsibilities:
Responsibilities:
- Perform on-site installation, configuration, and testing of complex equipment according to technical specifications and client requirements.
- Conduct routine maintenance and diagnostic checks to prevent system failures and ensure optimal operation.
- Troubleshoot and repair equipment malfunctions efficiently, identifying root causes and implementing effective solutions.
- Provide technical support and training to clients on equipment operation and basic maintenance procedures.
- Document all service activities, including installations, repairs, and maintenance, in detail using company-specific software.
- Maintain an inventory of spare parts and tools, ensuring readiness for service calls.
- Communicate effectively with the remote support team and management regarding service status, issues, and resolutions.
- Adhere to all safety protocols and regulations during on-site work.
- Identify opportunities for upselling or cross-selling services and products to clients.
- Continuously update technical knowledge and skills through provided training and self-study.
- Technical degree or certification in a relevant field (e.g., Electrical Engineering, Mechanical Engineering, Electronics Technology) or equivalent practical experience.
- Minimum of 4 years of experience in field service, installation, or maintenance of technical equipment.
- Proficiency in diagnosing and repairing mechanical, electrical, and electronic systems.
- Strong troubleshooting and problem-solving abilities.
- Excellent customer service and communication skills, with the ability to build rapport with clients.
- Ability to read and interpret technical manuals, schematics, and blueprints.
- Proficiency in using diagnostic tools and equipment.
- Valid driver's license and a clean driving record.
- Willingness and ability to travel frequently to client sites as required.
- Self-motivated, organized, and able to manage time effectively in a remote and mobile work environment.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Technician - Installation & Maintenance
Posted 23 days ago
Job Viewed
Job Description
Our client, a leading provider of industrial machinery and equipment, is seeking a highly skilled Senior Field Service Technician to join their dedicated, fully remote support team. This role is essential for providing expert installation, maintenance, and repair services to a wide range of clients across various industries. The ideal candidate will possess extensive hands-on experience with mechanical, electrical, and hydraulic systems, coupled with strong diagnostic and problem-solving abilities. You will be responsible for traveling to client sites, performing complex installations, conducting routine preventive maintenance, troubleshooting and resolving technical issues, and ensuring customer satisfaction. This is a remote-first position, requiring you to manage your schedule and service calls efficiently from your home base, with travel to client locations as needed. You will serve as a primary technical point of contact for clients, providing support and guidance on equipment operation and maintenance. The successful candidate will have a strong understanding of schematics, technical manuals, and diagnostic tools. We are looking for a proactive, self-motivated individual with excellent communication and customer service skills, who can work independently and manage their time effectively. The ability to diagnose and repair complex machinery quickly and accurately is paramount. This role offers the opportunity to work with cutting-edge technology and contribute to the seamless operation of our clients' critical equipment. Join us in delivering exceptional service and support from anywhere, ensuring our clients' operations run smoothly.
Responsibilities:
Responsibilities:
- Perform installation, commissioning, and configuration of industrial equipment.
- Conduct routine preventive maintenance and inspections.
- Diagnose and repair mechanical, electrical, and hydraulic system failures.
- Troubleshoot complex equipment issues and provide timely resolutions.
- Respond to service calls and ensure high levels of customer satisfaction.
- Read and interpret technical manuals, schematics, and blueprints.
- Provide technical support and training to customers on equipment operation and maintenance.
- Maintain accurate service records and reports.
- Identify opportunities for equipment upgrades or additional services.
- Technical degree or certification in Mechanical Engineering, Electrical Engineering, or a related field; equivalent experience considered.
- 5+ years of experience as a Field Service Technician or similar role in industrial equipment maintenance.
- Proficiency in diagnosing and repairing mechanical, electrical, and hydraulic systems.
- Strong understanding of industrial control systems and automation.
- Ability to read and interpret technical drawings and manuals.
- Excellent diagnostic, problem-solving, and troubleshooting skills.
- Strong customer service and communication abilities.
- Ability to work independently, manage time effectively, and travel as required.
This advertiser has chosen not to accept applicants from your region.
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Field Service Engineer - Installation & Maintenance
Posted 8 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and skilled Field Service Engineer specializing in Installation & Maintenance to join their team in a fully remote capacity. This role requires a hands-on approach to providing on-site support and technical expertise for complex machinery and equipment at client locations. You will be responsible for the installation, commissioning, troubleshooting, and repair of various systems, ensuring optimal performance and client satisfaction. The ideal candidate will have a strong technical background in mechanical, electrical, or electronic systems, coupled with extensive field service experience. You should be adept at diagnosing intricate problems, performing precise repairs, and conducting preventative maintenance to minimize downtime. Exceptional problem-solving skills, resourcefulness, and the ability to work independently in diverse environments are paramount. This remote role necessitates excellent communication and interpersonal skills, as you will be interacting directly with clients, providing technical guidance, and ensuring their operational needs are met. You will also be responsible for documenting service activities, reporting findings, and recommending solutions. We are seeking a proactive and self-motivated individual who is committed to delivering high-quality service and support. This position offers the unique opportunity to travel to various sites while managing your administrative tasks remotely. If you are a technically proficient engineer with a passion for problem-solving and delivering exceptional service in the field, we encourage you to apply.
Responsibilities:
Responsibilities:
- Perform on-site installation, commissioning, and calibration of equipment.
- Conduct routine maintenance and preventative servicing to ensure optimal performance.
- Diagnose and troubleshoot complex mechanical, electrical, and electronic issues.
- Perform necessary repairs and replacements of faulty components.
- Provide technical support and guidance to clients on equipment operation and maintenance.
- Document all service activities, including repairs, maintenance, and client interactions.
- Respond to service requests and emergency calls in a timely manner.
- Ensure adherence to safety protocols and company procedures during all on-site operations.
- Identify opportunities for equipment upgrades or enhancements.
- Maintain accurate inventory of spare parts and tools.
- Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Electronics, or a related technical field.
- Minimum of 4 years of experience as a Field Service Engineer or in a similar technical support role.
- Proven expertise in installation, maintenance, and repair of complex machinery or equipment.
- Strong diagnostic and problem-solving skills.
- Proficiency with hand tools, diagnostic equipment, and testing instruments.
- Excellent understanding of mechanical, electrical, and electronic principles.
- Ability to interpret technical drawings, schematics, and manuals.
- Strong customer service and communication skills.
- Willingness and ability to travel extensively to client sites.
- Ability to manage administrative tasks effectively in a remote capacity.
This advertiser has chosen not to accept applicants from your region.
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Field Service Technician - HVAC Installation & Maintenance
Posted 16 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and skilled Field Service Technician specializing in HVAC Installation and Maintenance to join our fully remote support team. While this role is field-based for its core duties, the team coordinates and operates entirely remotely, ensuring seamless communication and support. You will be responsible for the installation, troubleshooting, repair, and routine maintenance of heating, ventilation, and air conditioning (HVAC) systems for our diverse client base. The ideal candidate possesses strong technical expertise in HVAC systems, including electrical and mechanical components, refrigeration cycles, and control systems. You must be proficient in diagnosing system failures, performing necessary repairs, and ensuring optimal system performance. As a remote-coordinated field technician, excellent communication skills are paramount for interacting with clients and the central support team. Your responsibilities will include conducting site assessments, performing preventive maintenance, responding to emergency service calls, and ensuring all work is performed to industry standards and safety regulations. We are looking for a reliable, self-motivated individual with strong problem-solving abilities and a commitment to providing exceptional customer service. This role offers the opportunity to work autonomously in the field while being fully integrated into a supportive remote operational structure. A valid driver's license and a clean driving record are essential.
Responsibilities:
Responsibilities:
- Install, maintain, and repair HVAC systems according to specifications.
- Diagnose and troubleshoot HVAC equipment failures.
- Perform routine preventive maintenance on all types of HVAC units.
- Respond to service calls and address customer concerns promptly.
- Ensure compliance with all safety regulations and company policies.
- Maintain accurate records of all service calls, repairs, and maintenance performed.
- Educate clients on proper system operation and maintenance.
- Order necessary parts and supplies for repairs and installations.
- Communicate effectively with clients and the remote support team.
- Stay updated on the latest HVAC technologies and industry best practices.
- Proven experience as an HVAC technician.
- Strong knowledge of HVAC systems, electrical components, and refrigeration principles.
- Proficiency in diagnosing and repairing HVAC equipment.
- Ability to read and interpret blueprints and technical manuals.
- Excellent customer service and communication skills.
- Strong problem-solving and diagnostic abilities.
- Valid driver's license and a clean driving record.
- Certification in HVAC repair is highly desirable (e.g., EPA Section 608).
- Ability to work independently and manage a service schedule effectively within a remote operational framework.
This advertiser has chosen not to accept applicants from your region.
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Remote Field Service Installation and Maintenance Technician
Posted 13 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and adaptable Remote Field Service Installation and Maintenance Technician. While this role is designated as remote, it involves travel to customer sites as needed for installation, maintenance, and repair of specialized equipment. You will be responsible for ensuring that installations are performed to specification, conducting preventative maintenance, and troubleshooting and resolving technical issues efficiently. The ideal candidate possesses strong technical aptitude, excellent diagnostic skills, and a commitment to providing outstanding customer service. This role requires the ability to work independently, manage schedules effectively, and communicate clearly with both customers and the remote support team.
Responsibilities:
Qualifications:
This role offers the flexibility of remote coordination while requiring hands-on expertise at customer sites, providing a dynamic and engaging career path.
Responsibilities:
- Install, configure, and commission specialized equipment at customer locations according to technical specifications and company standards.
- Perform routine preventative maintenance on equipment to ensure optimal performance and longevity.
- Diagnose and troubleshoot technical issues, identifying root causes and implementing effective repair solutions.
- Conduct on-site training for customers on the operation and basic maintenance of equipment.
- Respond to service calls and resolve customer issues in a timely and efficient manner.
- Maintain detailed service reports, documenting all work performed, parts used, and time spent.
- Ensure customer satisfaction by providing high-quality service and professional support.
- Collaborate with the remote engineering and support teams to resolve complex technical challenges.
- Manage inventory of spare parts and tools, ensuring necessary resources are available.
- Adhere to all safety protocols and company policies during site visits.
- Identify opportunities for equipment upgrades or additional services based on customer needs.
- Provide feedback to the engineering team on product performance and potential improvements.
- Maintain up-to-date knowledge of product lines and service procedures.
Qualifications:
- Technical diploma or certification in a relevant field (e.g., Electrical, Mechanical, Electronics).
- Minimum of 3 years of experience in field service, installation, or maintenance of technical equipment.
- Strong understanding of electrical, mechanical, and/or electronic systems.
- Proficiency in diagnosing and troubleshooting complex technical problems.
- Excellent customer service and communication skills.
- Ability to read and interpret technical manuals, schematics, and blueprints.
- Demonstrated ability to work independently, manage travel schedules, and complete tasks without direct supervision.
- Possession of a valid driver's license and a clean driving record.
- Comfortable working in a field environment and traveling to various customer locations.
- Basic computer skills for reporting and communication.
- Familiarity with (mention specific equipment/industry if applicable, e.g., industrial machinery, IT hardware).
- Willingness to adhere to remote work policies and regular check-ins.
This role offers the flexibility of remote coordination while requiring hands-on expertise at customer sites, providing a dynamic and engaging career path.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Engineer - Installation & Maintenance
Posted 23 days ago
Job Viewed
Job Description
Our client, a leading provider of specialized industrial equipment, is seeking an experienced Senior Field Service Engineer to join their fully remote technical support team. This role is crucial for ensuring the seamless installation, maintenance, and repair of complex machinery for our diverse client base across various industries. The ideal candidate will possess a strong mechanical and electrical aptitude, exceptional troubleshooting skills, and a commitment to providing outstanding customer service. While this is a remote position for the most part, it will involve significant travel to client sites for on-site interventions. You will be the primary technical point of contact, diagnosing issues, performing intricate repairs, and conducting preventative maintenance to maximize equipment uptime and performance.
Key Responsibilities:
Key Responsibilities:
- Perform expert installation, commissioning, and setup of specialized industrial equipment at client locations.
- Conduct diagnostic testing and troubleshooting of mechanical, electrical, and hydraulic systems to identify root causes of equipment failures.
- Execute timely and effective repairs, replacements, and upgrades to ensure optimal equipment functionality.
- Perform routine preventative maintenance and inspections according to established schedules and procedures.
- Provide on-site technical support and training to client personnel on equipment operation and maintenance best practices.
- Develop and maintain detailed service reports, including findings, actions taken, and recommendations.
- Manage spare parts inventory and order necessary components to ensure efficient service delivery.
- Adhere to all safety protocols and regulations during on-site work and travel.
- Collaborate with the engineering and customer support teams to resolve complex technical issues.
- Contribute to the continuous improvement of service procedures and documentation.
- Respond to emergency service calls and provide prompt support to minimize downtime for clients.
- Maintain accurate records of service activities and customer interactions.
- Act as a trusted technical advisor to clients, building strong working relationships.
- Diploma or Degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 6 years of experience as a Field Service Engineer or in a similar technical support role.
- Proven expertise in troubleshooting and repairing complex industrial machinery (specify type if possible, e.g., manufacturing equipment, agricultural machinery, etc.).
- Strong mechanical, electrical, and hydraulic knowledge.
- Proficiency with diagnostic tools and equipment.
- Excellent problem-solving and analytical skills.
- Strong customer service orientation and excellent communication skills.
- Ability to work independently and manage time effectively, including extensive travel.
- Willingness to travel frequently to various project sites as required.
- Basic understanding of PLC programming and control systems is an advantage.
- Proficiency in technical report writing.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service & Maintenance Engineer
Posted 12 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Field Service & Maintenance Engineer to provide expert remote support and technical guidance for complex equipment and systems. This crucial role ensures minimal downtime and optimal performance for our client's installed base. The ideal candidate will possess extensive knowledge of mechanical, electrical, and possibly software systems, combined with a strong aptitude for remote troubleshooting and diagnostics. You will be responsible for analyzing technical issues reported by field teams or clients, providing step-by-step solutions, and coordinating with on-site technicians or service partners when necessary.
Key Responsibilities:
Qualifications:
This fully remote position offers a rewarding career opportunity for a skilled engineer to contribute to critical service operations from anywhere. While the role is remote, it is instrumental in supporting the maintenance and operational integrity of equipment that may be deployed in areas like **Kitale, Trans-Nzoia, KE** and beyond. Join a dedicated team focused on delivering exceptional technical support and ensuring client satisfaction.
Key Responsibilities:
- Provide remote technical support and diagnostic assistance for a range of industrial or specialized equipment.
- Analyze equipment malfunctions, failures, and performance issues reported through service tickets or remote monitoring systems.
- Develop clear, concise, and actionable troubleshooting guides and repair procedures for field technicians.
- Collaborate with engineering and product development teams to identify root causes of recurring issues and recommend design improvements.
- Manage service requests, prioritizing urgent issues and ensuring timely resolution.
- Conduct remote training sessions for new or existing field service personnel.
- Maintain detailed records of all service interventions, including diagnosis, repair actions, and parts used.
- Stay up-to-date with product updates, technical bulletins, and best practices in maintenance and repair.
- Coordinate with spare parts departments to ensure availability of necessary components for repairs.
- Interface with customers or their representatives to provide updates and ensure satisfaction with resolution.
- Contribute to the development and enhancement of remote diagnostic tools and knowledge bases.
- Adhere to all safety protocols and ensure that recommendations promote safe operating procedures.
Qualifications:
- Associate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related technical field.
- Minimum of 6 years of experience in field service, maintenance, or technical support for complex machinery or systems.
- Proven expertise in diagnosing and troubleshooting mechanical, electrical, and control system issues.
- Strong understanding of schematics, blueprints, and technical manuals.
- Excellent problem-solving skills and the ability to think critically under pressure.
- Superior communication and interpersonal skills, essential for effective remote customer and team interaction.
- Proficiency in using remote access tools, diagnostic software, and ticketing systems.
- Ability to work independently, manage time effectively, and prioritize tasks in a demanding remote environment.
- Experience with industrial automation, specific machinery types (e.g., manufacturing equipment, agricultural machinery, energy systems) is highly valued.
- Willingness to occasionally travel for complex on-site interventions if required (though primary role is remote).
This fully remote position offers a rewarding career opportunity for a skilled engineer to contribute to critical service operations from anywhere. While the role is remote, it is instrumental in supporting the maintenance and operational integrity of equipment that may be deployed in areas like **Kitale, Trans-Nzoia, KE** and beyond. Join a dedicated team focused on delivering exceptional technical support and ensuring client satisfaction.
This advertiser has chosen not to accept applicants from your region.
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Field Service Engineer - Mechanical Systems
Posted 23 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Field Service Engineer with a specialization in mechanical systems to join their growing team. This role is based in **Nyeri, Nyeri, KE**, and requires a hands-on approach to diagnosing, repairing, and maintaining complex machinery and equipment across various industrial sites. You will be responsible for ensuring optimal performance and longevity of our client's mechanical installations, providing critical on-site support to minimize downtime and maximize operational efficiency. The ideal candidate will possess a robust understanding of mechanical principles, hydraulics, pneumatics, and industrial automation systems. You must be adept at troubleshooting intricate mechanical issues, conducting preventive maintenance, and performing complex repairs with precision and care. A strong ability to read and interpret technical blueprints, schematics, and service manuals is essential. The role involves significant travel to client locations within the region, often working under demanding conditions to meet urgent service requests. Excellent diagnostic skills, mechanical aptitude, and a commitment to safety protocols are paramount. You will be the frontline technical expert, building and maintaining strong relationships with clients through reliable service and clear communication. This position offers the chance to work with cutting-edge technology and contribute directly to the success of diverse industrial operations. The ability to manage your own schedule, document service reports accurately, and provide feedback for product improvement is also key. We are looking for an individual who is proactive, resourceful, and dedicated to delivering exceptional service outcomes in a challenging and rewarding field service environment. The role requires a practical, problem-solving mindset and the ability to work effectively both independently and as part of a technical support network. Expertise in rotating equipment, heavy machinery, or specialized industrial components will be highly valued. Thorough understanding of predictive and preventive maintenance techniques is expected.
Responsibilities:
Responsibilities:
- Perform on-site installation, testing, commissioning, and maintenance of mechanical systems.
- Diagnose and troubleshoot mechanical failures and malfunctions.
- Conduct routine inspections and preventive maintenance to ensure equipment reliability.
- Repair and replace worn or defective mechanical parts and components.
- Interpret technical drawings, schematics, and service manuals.
- Respond to emergency service calls and resolve issues efficiently.
- Maintain accurate service records and detailed reports for all activities.
- Provide technical support and guidance to clients on equipment operation and maintenance.
- Adhere to all safety regulations and company procedures.
- Collaborate with engineering and sales teams to resolve complex technical challenges.
- Identify opportunities for equipment upgrades and optimizations.
- Ensure customer satisfaction through timely and effective service delivery.
- Diploma or Bachelor's degree in Mechanical Engineering or a related field.
- Minimum of 3 years of experience in field service, mechanical maintenance, or a similar role.
- Proven experience with industrial mechanical systems, hydraulics, and pneumatics.
- Strong diagnostic and problem-solving skills related to mechanical equipment.
- Ability to read and understand technical diagrams and schematics.
- Excellent communication and interpersonal skills for client interaction.
- Proficiency in using hand and power tools for mechanical repairs.
- Valid driver's license and willingness to travel frequently within the region.
- Ability to work independently and manage time effectively.
- Knowledge of safety procedures in an industrial environment.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Technician (Remote Coordination) - Installation & Maintenance
Posted 1 day ago
Job Viewed
Job Description
Our client, a leading provider of advanced industrial equipment, is seeking a highly experienced Senior Field Service Technician to join their innovative remote operations center. This unique role focuses on coordinating and supporting field service activities from a remote location, serving as a crucial link between on-site technicians and the central engineering team. You will be responsible for remotely diagnosing complex technical issues, guiding field technicians through intricate repair procedures, and ensuring the efficient resolution of equipment malfunctions. The ideal candidate possesses a comprehensive understanding of mechanical, electrical, and electronic systems, coupled with exceptional troubleshooting skills and the ability to interpret technical documentation, schematics, and diagnostic data. Experience with remote diagnostic tools, video conferencing, and a strong ability to communicate technical instructions clearly and concisely are paramount. You will work closely with a global team of engineers and technicians, contributing to the uptime and performance of critical machinery for clients in various sectors. This role requires a proactive, problem-solving mindset and a dedication to providing unparalleled remote technical support. While the role is remote and offers flexibility, it is linked to supporting critical operations in areas including **Naivasha, Nakuru, KE**, and requires a commitment to ensuring maximum operational efficiency for our customers.
Responsibilities:
Responsibilities:
- Provide expert remote technical support to field service technicians for complex equipment installations, maintenance, and repairs.
- Remotely diagnose mechanical, electrical, and electronic issues using diagnostic tools and software.
- Guide field technicians through step-by-step troubleshooting procedures via phone, video, and remote access platforms.
- Interpret technical manuals, schematics, blueprints, and diagnostic reports to provide accurate solutions.
- Escalate complex issues to engineering or product specialists when necessary.
- Document all remote support interactions, including problem descriptions, solutions provided, and resolution times.
- Contribute to the development of remote support protocols, knowledge base articles, and troubleshooting guides.
- Monitor equipment performance data and identify potential issues before they impact operations.
- Assist with the planning and scheduling of remote diagnostic and maintenance activities.
- Ensure adherence to safety protocols and company procedures in all remote support operations.
- Technician certification or Diploma/Degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related technical field.
- Minimum of 7 years of experience in field service, installation, maintenance, or repair of industrial equipment.
- Demonstrated expertise in troubleshooting complex mechanical, electrical, and electronic systems.
- Proficiency with diagnostic equipment, oscilloscopes, multimeters, and specialized testing tools.
- Strong ability to read and interpret technical drawings, schematics, and manuals.
- Excellent communication, listening, and interpersonal skills, with the ability to convey technical information effectively.
- Experience with remote support technologies (e.g., TeamViewer, remote desktop, video conferencing) is essential.
- Ability to work independently, manage multiple support requests, and thrive in a remote work environment.
- Strong problem-solving and analytical skills.
- Experience in a specific industry relevant to the client's equipment (e.g., manufacturing, automation, heavy machinery) is highly preferred.
This advertiser has chosen not to accept applicants from your region.
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