3 Remote Field Service Technician Installation Maintenance jobs in whatjobs
Remote Field Service Technician (Installation & Maintenance)
Posted 20 days ago
Job Viewed
Job Description
Our client, a rapidly growing provider of specialized equipment, is seeking a skilled and self-motivated Remote Field Service Technician to join our fully remote support team. While this role is designated as remote, it requires travel to client sites for installation, maintenance, and repair of our advanced systems. You will act as the primary technical point of contact for clients, ensuring their equipment operates at peak performance. The ideal candidate has a strong technical aptitude, hands-on troubleshooting skills, and excellent customer service abilities, with the flexibility to travel as needed.
Responsibilities:
Responsibilities:
- Perform on-site installation, configuration, and testing of complex equipment according to technical specifications and client requirements.
- Conduct routine maintenance and diagnostic checks to prevent system failures and ensure optimal operation.
- Troubleshoot and repair equipment malfunctions efficiently, identifying root causes and implementing effective solutions.
- Provide technical support and training to clients on equipment operation and basic maintenance procedures.
- Document all service activities, including installations, repairs, and maintenance, in detail using company-specific software.
- Maintain an inventory of spare parts and tools, ensuring readiness for service calls.
- Communicate effectively with the remote support team and management regarding service status, issues, and resolutions.
- Adhere to all safety protocols and regulations during on-site work.
- Identify opportunities for upselling or cross-selling services and products to clients.
- Continuously update technical knowledge and skills through provided training and self-study.
- Technical degree or certification in a relevant field (e.g., Electrical Engineering, Mechanical Engineering, Electronics Technology) or equivalent practical experience.
- Minimum of 4 years of experience in field service, installation, or maintenance of technical equipment.
- Proficiency in diagnosing and repairing mechanical, electrical, and electronic systems.
- Strong troubleshooting and problem-solving abilities.
- Excellent customer service and communication skills, with the ability to build rapport with clients.
- Ability to read and interpret technical manuals, schematics, and blueprints.
- Proficiency in using diagnostic tools and equipment.
- Valid driver's license and a clean driving record.
- Willingness and ability to travel frequently to client sites as required.
- Self-motivated, organized, and able to manage time effectively in a remote and mobile work environment.
This advertiser has chosen not to accept applicants from your region.
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Remote Field Service Technician - Installation & Maintenance
Posted 16 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Remote Field Service Technician specializing in Installation & Maintenance to join their innovative team. This role focuses on providing remote diagnostic support, technical guidance, and project oversight for complex installations and maintenance procedures. While the role is remote, it requires a strong understanding of hands-on technical work and the ability to guide on-site personnel effectively. The ideal candidate will have a robust background in electro-mechanical systems, diagnostics, and troubleshooting. As a Remote Field Service Technician, you will be the primary point of contact for technical issues encountered during the installation and maintenance phases of our client's products. You will utilize advanced remote diagnostic tools, video conferencing, and detailed documentation to assist field engineers and technicians in resolving complex problems. This includes interpreting schematics, providing step-by-step instructions, and coordinating with engineering teams for escalated issues. You will also be responsible for creating and updating technical documentation, including installation guides, troubleshooting manuals, and best practice recommendations, based on remote support interactions. This position is fully remote, allowing for flexible work arrangements, but requires availability during core business hours and occasional on-call support. We foster a collaborative and supportive remote work environment, emphasizing continuous learning and skill development. The successful candidate will play a pivotal role in ensuring customer satisfaction and the seamless operation of our client's equipment globally.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support and troubleshooting for installation and maintenance of complex equipment.
- Utilize diagnostic software and remote access tools to identify and resolve technical issues.
- Guide on-site technicians and engineers through installation, repair, and maintenance procedures via video and phone calls.
- Interpret technical drawings, schematics, and manuals to provide clear instructions.
- Document all technical support interactions, resolutions, and customer feedback accurately.
- Collaborate with internal engineering and product development teams to address recurring technical challenges and improve product reliability.
- Develop and update technical documentation, knowledge base articles, and training materials for remote assistance.
- Monitor equipment performance remotely and proactively identify potential issues.
- Escalate complex issues to higher-level support or engineering teams when necessary.
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Industrial Technology, or a related technical field.
- Minimum of 5 years of experience in field service, technical support, or a related hands-on technical role.
- Proven ability to diagnose and troubleshoot complex electro-mechanical systems.
- Proficiency with remote diagnostic tools and software.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to clearly explain technical procedures to individuals with varying levels of technical expertise.
- Strong organizational skills and the ability to manage multiple support requests simultaneously.
- Must be comfortable working independently in a remote setting and adhering to strict service level agreements.
- Experience with (Specific Industry/Product Type, e.g., Industrial Automation, Medical Devices) is highly desirable.
- This is a remote position with oversight for installations and maintenance in the Machakos, Machakos, KE region, requiring robust communication infrastructure.
This advertiser has chosen not to accept applicants from your region.
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Remote Field Service Technician - Installation & Maintenance
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dedicated and skilled Remote Field Service Technician specializing in Installation & Maintenance. While this position is primarily field-based, the operational management, scheduling, and technical support will be handled remotely. This unique role requires you to manage your service routes and client interactions effectively from a remote coordination center, supporting our clients primarily in the **Kericho, Kericho, KE** region. You will be responsible for the installation, maintenance, and repair of specialized equipment, ensuring minimal downtime and maximum customer satisfaction.
Key Responsibilities:
Key Responsibilities:
- Perform installations of new equipment according to technical specifications and client requirements.
- Conduct routine maintenance and preventative servicing to ensure optimal equipment performance.
- Diagnose and repair mechanical, electrical, and software issues with complex machinery.
- Provide timely and effective technical support to customers, both on-site and remotely when possible.
- Manage service schedules and optimize travel routes for efficiency.
- Maintain detailed service logs and submit reports on completed work, parts used, and time spent.
- Order and manage spare parts inventory for service calls.
- Liaise with the engineering and support teams to resolve complex technical problems.
- Ensure all work is completed safely and in compliance with company standards and regulations.
- Train customer personnel on the proper operation and maintenance of equipment.
- Utilize remote diagnostic tools and software to troubleshoot issues prior to site visits.
- Proven experience as a Field Service Technician or in a similar technical role.
- Strong mechanical and electrical aptitude, with the ability to understand complex systems.
- Proficiency in reading technical manuals, schematics, and blueprints.
- Experience with diagnostic tools and equipment testing.
- Excellent problem-solving and troubleshooting skills.
- Strong customer service orientation and communication skills.
- Ability to work independently, manage time effectively, and maintain a high level of productivity.
- Valid driver's license and a clean driving record.
- Technical certification or a diploma in a relevant field (e.g., Electronics, Mechanical Engineering).
- Willingness to travel extensively within the assigned region and potentially beyond.
- Familiarity with remote diagnostic tools and virtual collaboration platforms is a plus.
This advertiser has chosen not to accept applicants from your region.
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