7,437 Field Service Technician Supervisor jobs in Kenya
Remote Technical Support Specialist (Field Service)
Posted 11 days ago
Job Viewed
Job Description
Our client is looking for an experienced and adaptable Remote Technical Support Specialist to oversee installation and maintenance operations. While the role is fully remote, it requires the ability to coordinate and guide on-site technical teams and clients. You will be the primary point of contact for troubleshooting complex equipment issues, providing remote assistance, and ensuring successful installations and repairs. Responsibilities include diagnosing hardware and software problems, guiding field technicians through diagnostic procedures, scheduling and coordinating maintenance activities, and maintaining detailed service records. The ideal candidate will have a strong background in mechanical or electrical systems, with a keen eye for detail and a proactive approach to problem-solving. You will need to effectively communicate technical information to both technical and non-technical personnel. Excellent organizational skills are essential for managing multiple service requests and ensuring timely resolution. This role demands proficiency in utilizing remote diagnostic tools and software. You will also be responsible for developing and updating technical documentation and standard operating procedures. The ability to work independently, manage your time effectively, and adapt to changing priorities is crucial. This position offers the flexibility of a remote work environment while ensuring critical on-site operations run smoothly. You will collaborate with engineering and product development teams to provide feedback on product performance and identify areas for improvement. A customer-centric mindset and a commitment to delivering exceptional service are highly valued. If you are a problem-solver with a passion for technology and a desire to contribute to the success of a leading organization from the comfort of your home, we want to hear from you.
This advertiser has chosen not to accept applicants from your region.
0
Senior Field Service & Installation Manager
Posted 21 days ago
Job Viewed
Job Description
Our client, a leading provider of specialized industrial equipment, is seeking an experienced Senior Field Service & Installation Manager to lead their remote technical services division. This critical role is responsible for overseeing all aspects of field service operations, ensuring the timely and high-quality installation, maintenance, and repair of complex machinery for clients across various sectors. The Manager will develop and implement strategies to optimize field service performance, enhance customer satisfaction, and manage a geographically dispersed team of highly skilled technicians. Key responsibilities include developing installation protocols, managing service schedules, ensuring adherence to safety standards, and coordinating with engineering and sales departments to provide seamless customer support. You will be instrumental in managing the service budget, controlling costs, and identifying opportunities for service revenue growth. The ideal candidate will possess a strong technical background in mechanical or electrical engineering, combined with significant experience in managing field service teams and complex installation projects. Excellent leadership, communication, and problem-solving skills are essential. You should have a proven ability to develop and implement effective training programs for service technicians and a deep understanding of customer relationship management. This is a fantastic opportunity to take on a leadership role within a dynamic company, driving excellence in customer service and technical support. The ability to remotely manage and motivate a field-based workforce, ensuring high levels of productivity and customer satisfaction, is paramount. The successful candidate will be adept at leveraging technology to improve service delivery and streamline operational processes. A commitment to continuous improvement and a passion for delivering exceptional client experiences are highly valued.
This advertiser has chosen not to accept applicants from your region.
1
Senior Field Service Installation Specialist
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and technically proficient Senior Field Service Installation Specialist to join our dynamic team. While this role is primarily field-based, the management and coordination aspects will be handled remotely, allowing for flexible work arrangements. You will be responsible for overseeing and executing complex installation and maintenance projects across various client sites. This includes ensuring the highest standards of quality, safety, and efficiency in all installation processes. Your expertise will be critical in troubleshooting technical issues, providing on-site guidance to junior technicians, and ensuring client satisfaction with the delivered services. Key responsibilities include interpreting technical drawings and specifications, managing project timelines, and reporting on installation progress. The ideal candidate possesses a deep understanding of installation procedures for our specific equipment or systems, coupled with strong mechanical and electrical aptitude. Excellent problem-solving skills and the ability to work independently and as part of a team are essential. You will be expected to maintain meticulous records of all work performed and contribute to the continuous improvement of our installation methodologies. We are looking for a proactive, detail-oriented individual with a commitment to excellence and a strong work ethic. The ability to adapt to diverse work environments and client needs is crucial. This is an excellent opportunity for a seasoned professional looking to leverage their technical skills and leadership abilities in a challenging yet rewarding role. You will play a key part in ensuring the successful deployment and ongoing functionality of our client solutions. While specific site visits are required, much of the planning, reporting, and support coordination will be conducted remotely, offering a blend of field and remote work.
This advertiser has chosen not to accept applicants from your region.
2
Field Service Technician Supervisor
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking an experienced and motivated Field Service Technician Supervisor to lead their installation and maintenance team. This role is essential for ensuring that all equipment is installed, serviced, and maintained to the highest standards, providing exceptional support to our diverse client base. The successful candidate will be responsible for overseeing a team of field technicians, assigning daily tasks, and monitoring their performance to ensure efficiency and quality of work. You will provide technical guidance and support to technicians, troubleshoot complex issues, and ensure that all safety protocols are strictly adhered to. Key responsibilities include managing service schedules, coordinating parts inventory, and ensuring that service level agreements (SLAs) are met. The Field Service Technician Supervisor will also be responsible for conducting training sessions for new and existing technicians, updating technical documentation, and reporting on team performance and project status to management. A strong background in diagnosing and repairing electromechanical systems, industrial machinery, or relevant equipment is crucial. Excellent leadership, communication, and problem-solving skills are required to effectively manage a team and resolve customer issues. This role requires a hands-on approach and the ability to work effectively in a dynamic, on-site environment. You will be instrumental in driving customer satisfaction through reliable and efficient service delivery within the **Thika, Kiambu, KE** region and surrounding areas. This is an excellent opportunity for a skilled technician leader to contribute to a growing company and foster a culture of excellence in field service.
This advertiser has chosen not to accept applicants from your region.
3
Senior Inventory Control Manager - E-commerce Logistics
Posted 3 days ago
Job Viewed
Job Description
Our client, a rapidly expanding e-commerce enterprise, is seeking a highly analytical and detail-oriented Senior Inventory Control Manager to optimize their supply chain operations. This is a fully remote position, enabling you to manage critical inventory functions from your home office and contribute to seamless online order fulfillment. The ideal candidate will possess extensive experience in inventory management, warehousing, forecasting, and the implementation of robust inventory control systems. You will be instrumental in ensuring optimal stock levels, minimizing discrepancies, and maximizing operational efficiency.
Responsibilities:
Responsibilities:
- Develop and implement comprehensive inventory control strategies to maintain accurate stock levels across all warehouses and distribution channels.
- Oversee the receiving, warehousing, and distribution operations, ensuring efficient product flow and storage.
- Utilize advanced inventory management software and systems to track stock movements, forecast demand, and optimize reorder points.
- Conduct regular cycle counts and physical inventory audits to identify and reconcile discrepancies.
- Analyze inventory data to identify trends, patterns, and areas for improvement in stock management.
- Collaborate with procurement, sales, and logistics teams to ensure adequate stock availability and meet customer demand.
- Implement best practices for inventory valuation, shrinkage reduction, and obsolescence management.
- Develop and monitor key performance indicators (KPIs) related to inventory accuracy, turnover, and carrying costs.
- Manage relationships with third-party logistics (3PL) providers to ensure adherence to inventory control standards.
- Train and mentor junior inventory control staff, fostering a culture of accuracy and efficiency.
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
- Minimum of 6 years of progressive experience in inventory control, warehouse management, or supply chain operations, with a significant focus on e-commerce logistics.
- Proven expertise in inventory management systems (IMS) and Warehouse Management Systems (WMS).
- Strong understanding of forecasting techniques, demand planning, and stock optimization strategies.
- Excellent analytical, problem-solving, and data interpretation skills.
- Proficiency in Microsoft Excel (advanced functions) and database management.
- Strong understanding of lean principles and continuous improvement methodologies.
- Effective communication, negotiation, and interpersonal skills.
- Ability to manage multiple projects and work independently in a remote setting, demonstrating strong self-discipline.
- Detail-oriented with a commitment to accuracy and operational excellence.
This advertiser has chosen not to accept applicants from your region.
4
Remote Technical Support Specialist (Field Equipment)
Posted 13 days ago
Job Viewed
Job Description
Our client, a leading provider of industrial equipment, is seeking a dedicated Remote Technical Support Specialist to assist customers with installation, maintenance, and troubleshooting of their specialized machinery. This fully remote role requires a deep understanding of mechanical, electrical, and operational aspects of industrial equipment. You will be the primary point of contact for clients experiencing technical issues, providing expert guidance and solutions through phone, email, and video conferencing. The ideal candidate will possess exceptional diagnostic skills and the ability to clearly explain complex technical procedures to users with varying levels of expertise.
Responsibilities include diagnosing equipment malfunctions, guiding customers through repair and maintenance procedures, and coordinating with field service engineers when on-site intervention is necessary. You will also be responsible for maintaining accurate records of support interactions, creating technical documentation, and contributing to a knowledge base of common issues and solutions. A proactive approach to customer service and a commitment to ensuring client satisfaction are essential. The ability to manage multiple support requests simultaneously and work effectively under pressure in a virtual environment is critical.
This is a fantastic opportunity for a technically skilled individual to provide critical support to a global customer base from the convenience of their home office. If you are passionate about industrial equipment and excel at remote technical problem-solving, we encourage you to apply. While the role is remote, it services clients in the **Garissa, Garissa, KE** area and surrounding regions. You must be able to work independently, manage your time efficiently, and maintain clear and consistent communication with both customers and internal teams. Experience with industrial automation systems is a plus.
Responsibilities:
Responsibilities include diagnosing equipment malfunctions, guiding customers through repair and maintenance procedures, and coordinating with field service engineers when on-site intervention is necessary. You will also be responsible for maintaining accurate records of support interactions, creating technical documentation, and contributing to a knowledge base of common issues and solutions. A proactive approach to customer service and a commitment to ensuring client satisfaction are essential. The ability to manage multiple support requests simultaneously and work effectively under pressure in a virtual environment is critical.
This is a fantastic opportunity for a technically skilled individual to provide critical support to a global customer base from the convenience of their home office. If you are passionate about industrial equipment and excel at remote technical problem-solving, we encourage you to apply. While the role is remote, it services clients in the **Garissa, Garissa, KE** area and surrounding regions. You must be able to work independently, manage your time efficiently, and maintain clear and consistent communication with both customers and internal teams. Experience with industrial automation systems is a plus.
Responsibilities:
- Provide remote technical support for industrial equipment.
- Diagnose and troubleshoot equipment failures and operational issues.
- Guide customers through installation, maintenance, and repair procedures.
- Escalate complex issues to field service teams or engineering.
- Maintain detailed records of support interactions and solutions.
- Develop and update technical documentation and knowledge base articles.
- Ensure high levels of customer satisfaction through timely and effective support.
- Associate's degree or higher in a relevant technical field (e.g., Mechanical Engineering Technology, Electrical Engineering).
- Minimum of 3 years of experience in technical support or field service for industrial equipment.
- Strong understanding of mechanical, electrical, and operational principles of machinery.
- Proficiency in using remote support tools and diagnostic software.
- Excellent problem-solving, communication, and customer service skills.
- Ability to work independently and manage workload effectively in a remote setting.
This advertiser has chosen not to accept applicants from your region.
5
Senior Operations Manager - Oil & Gas Logistics
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced Senior Operations Manager to oversee and optimize logistics and supply chain operations within the oil and gas sector. This role requires a strategic thinker with a proven track record in managing complex logistical challenges, ensuring efficiency, safety, and cost-effectiveness. The ideal candidate will possess extensive knowledge of oil and gas industry requirements, regulatory compliance, and supply chain best practices. While the role offers a hybrid work arrangement, requiring occasional presence at the office in Ongata Rongai, Kajiado, KE , significant flexibility will be provided.
Key Responsibilities:
Key Responsibilities:
- Develop and implement comprehensive logistics and supply chain strategies tailored to the oil and gas industry.
- Manage and optimize the transportation, warehousing, and distribution of materials, equipment, and products.
- Ensure compliance with all relevant health, safety, environmental, and regulatory standards specific to the O&G sector.
- Oversee inventory management to ensure adequate stock levels while minimizing carrying costs.
- Negotiate and manage contracts with suppliers, vendors, and third-party logistics providers.
- Lead and develop a high-performing team of logistics and supply chain professionals.
- Analyze operational data to identify areas for improvement, cost reduction, and efficiency gains.
- Implement and maintain robust tracking and reporting systems for all logistical activities.
- Manage crisis and emergency response plans for supply chain disruptions.
- Collaborate with internal departments, including procurement, production, and project management, to ensure seamless operations.
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field. A Master's degree is a plus.
- Minimum of 8 years of progressive experience in logistics and supply chain management, with at least 5 years specifically within the oil and gas industry.
- Demonstrated experience in managing complex international or regional supply chains.
- In-depth knowledge of O&G industry regulations, safety protocols, and logistics requirements (e.g., hazardous materials handling).
- Proven ability to lead and manage teams effectively.
- Strong negotiation, analytical, and problem-solving skills.
- Proficiency in supply chain management software and ERP systems.
- Excellent communication and stakeholder management skills.
- Experience with hybrid work environments and ability to balance remote and in-office responsibilities.
- Commitment to upholding the highest standards of safety and compliance.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Field service technician supervisor Jobs in Kenya !
6
Senior Field Service Technician Supervisor
Posted 15 days ago
Job Viewed
Job Description
Our client, a leading provider of industrial automation and control systems, is seeking a highly experienced Senior Field Service Technician Supervisor to lead their remote technical support team. While the role involves managing field technicians, the supervisory and coordination aspects are performed remotely. This position requires a strong technical background, exceptional leadership skills, and the ability to guide a team in diagnosing and resolving complex equipment issues.
Responsibilities:
Qualifications:
Responsibilities:
- Provide remote technical leadership and guidance to a team of field service technicians.
- Oversee the scheduling and dispatching of technicians to client sites for installation, maintenance, and repair of industrial equipment.
- Diagnose and troubleshoot complex technical issues remotely, providing step-by-step instructions to technicians in the field.
- Ensure that all service calls are resolved efficiently and effectively, meeting customer expectations and service level agreements.
- Conduct remote training sessions for technicians on new products, troubleshooting techniques, and safety procedures.
- Monitor technician performance, provide regular feedback, and conduct remote performance reviews.
- Maintain detailed service reports, documenting all interventions, parts used, and resolution steps.
- Manage spare parts inventory and ensure technicians have the necessary components for service calls.
- Uphold company safety standards and ensure technicians adhere to all safety protocols during on-site work.
- Collaborate with engineering and product development teams to identify recurring issues and provide feedback for product improvement.
- Develop and implement best practices for remote technical support and field service operations.
- Act as a point of escalation for complex technical challenges faced by the field team.
Qualifications:
- Associate's degree or equivalent in Electrical Engineering, Mechanical Engineering, Industrial Technology, or a related technical field. A Bachelor's degree is a plus.
- Minimum of 6 years of hands-on experience in field service, installation, maintenance, or repair of industrial equipment, particularly automation and control systems.
- Proven experience in a supervisory or team lead role, preferably managing technical staff.
- Strong diagnostic and problem-solving abilities.
- Excellent understanding of electrical schematics, mechanical systems, and industrial networks.
- Exceptional communication and interpersonal skills, with the ability to clearly explain technical concepts to field technicians.
- Proficiency in using remote diagnostic tools, ticketing systems, and communication platforms.
- Ability to work independently and manage a distributed team effectively.
- Strong organizational skills and attention to detail.
- Commitment to safety and quality standards.
- Willingness to travel occasionally to client sites or company offices if required, although the primary function is remote supervision.
This advertiser has chosen not to accept applicants from your region.
7
Remote Field Service Technician Supervisor
Posted 21 days ago
Job Viewed
Job Description
Our client, a global leader in industrial automation solutions, is seeking an experienced and dynamic Remote Field Service Technician Supervisor to lead and manage a team of field service technicians. This position will be fully remote, requiring a proactive approach to supervising, guiding, and supporting technical teams deployed across various client sites. The ideal candidate will have a strong background in installation, maintenance, and repair of complex industrial equipment, coupled with exceptional leadership and problem-solving skills. You will be instrumental in ensuring high levels of customer satisfaction through effective remote team management and technical guidance.
Responsibilities:
Responsibilities:
- Supervise, mentor, and guide a team of remote field service technicians, ensuring adherence to best practices and company standards.
- Provide remote technical support and troubleshooting assistance to technicians facing complex installation, maintenance, or repair challenges.
- Develop and implement training programs for field service technicians to enhance their skills and knowledge of new equipment and technologies.
- Monitor technician performance, conduct regular reviews, and provide constructive feedback to foster professional growth.
- Manage service schedules, dispatching technicians efficiently to client sites based on urgency and skill requirements.
- Ensure that all service calls are logged accurately, and reports are generated promptly and comprehensively.
- Collaborate with the engineering and product development teams to relay customer feedback and identify potential product improvements.
- Oversee the procurement and management of spare parts inventory for service teams.
- Maintain a strong focus on safety protocols and ensure all team members are compliant with safety regulations.
- Drive continuous improvement in service delivery processes to enhance customer satisfaction and operational efficiency.
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Industrial Technology, or a related technical field.
- Minimum of 5 years of hands-on experience in installing, maintaining, and repairing industrial equipment.
- At least 2 years of experience in a supervisory or team lead role, preferably managing remote or dispersed teams.
- Demonstrated expertise in troubleshooting complex mechanical, electrical, and control systems.
- Familiarity with diagnostic tools and techniques for industrial machinery.
- Excellent communication, interpersonal, and leadership skills, with the ability to motivate and guide a technical team.
- Strong organizational and time management abilities.
- Proficiency in using remote support tools and collaboration platforms.
- Experience with CRM or field service management software is a plus.
- Willingness to travel occasionally for critical on-site support if absolutely necessary, although the role is primarily remote.
This advertiser has chosen not to accept applicants from your region.
8
Remote Field Service Engineer - Specialist
Posted 17 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Remote Field Service Engineer, specializing in complex electromechanical systems. While the role requires travel to specific sites on occasion, the majority of your coordination, planning, and technical support will be conducted remotely. You will be responsible for troubleshooting, diagnosing, and resolving intricate technical issues for our client's advanced equipment. This role demands a strong aptitude for problem-solving, excellent diagnostic skills, and the ability to guide on-site technicians effectively through challenging repairs and maintenance procedures. Your expertise will be crucial in minimizing downtime and ensuring optimal performance of critical machinery.
Responsibilities:
Qualifications:
Responsibilities:
- Provide remote technical support and troubleshooting for complex equipment.
- Diagnose and resolve hardware, software, and network-related issues.
- Guide on-site technicians through installation, maintenance, and repair procedures.
- Develop and update technical documentation, manuals, and troubleshooting guides.
- Analyze equipment performance data to identify potential issues and recommend preventative maintenance.
- Conduct remote training sessions for field technicians and end-users.
- Liaise with engineering and product development teams to communicate field issues and suggest improvements.
- Manage spare parts inventory and logistics for remote support operations.
- Maintain detailed service logs and reports.
- Ensure adherence to safety protocols and company standards during all support activities.
- Participate in on-call rotation for emergency technical support.
- Travel to customer sites as required for critical on-site interventions and complex installations.
Qualifications:
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics, or a related technical field.
- Minimum of 5 years of experience in field service, technical support, or a related engineering role, preferably with complex machinery or systems.
- Strong understanding of electromechanical systems, industrial controls, and troubleshooting methodologies.
- Proficiency in diagnosing issues using diagnostic tools and software.
- Excellent problem-solving, analytical, and critical thinking skills.
- Exceptional communication and interpersonal skills, with the ability to clearly explain technical concepts to diverse audiences.
- Ability to work independently and manage time effectively in a remote capacity.
- Willingness to travel occasionally for on-site support requirements.
- Experience with clients or operations in the **Garissa, Garissa, KE** region or similar contexts is beneficial.
- Certifications in relevant technologies are a plus.
This advertiser has chosen not to accept applicants from your region.
9