14 Remote Field Service Technician Supervisor jobs in whatjobs
Remote Field Service Technician Supervisor
Posted 19 days ago
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Job Description
Our client, a global leader in industrial equipment and services, is seeking a highly skilled and motivated Remote Field Service Technician Supervisor to join our fully remote support team. This critical role involves overseeing and guiding a team of field service technicians who provide on-site support to our clients. You will act as the primary point of contact for complex technical issues, providing remote diagnostic expertise and troubleshooting support to ensure swift and effective resolution. The ideal candidate will possess extensive hands-on experience in installation, maintenance, and repair of sophisticated machinery, coupled with strong leadership and communication skills. Your responsibilities will include coordinating technician schedules, assigning tasks, and ensuring optimal resource allocation. You will monitor technician performance, provide ongoing training and mentorship, and conduct remote performance reviews. Escalating challenging technical problems to engineering and product development teams, and documenting solutions for future reference will be a core function. Developing and refining standard operating procedures for field service operations to enhance efficiency and customer satisfaction is also expected. This position requires a proactive approach to problem-solving, excellent customer service orientation, and the ability to motivate and manage a geographically dispersed team effectively. Proficiency with remote diagnostic tools, ticketing systems, and CRM software is essential. A proven ability to interpret complex technical manuals and schematics is a must. While you will be working remotely, occasional travel to customer sites or company offices for training or critical issue resolution may be required. A technical diploma or associate's degree in a relevant engineering discipline is required, with a bachelor's degree being a significant advantage. Extensive experience in field service operations and prior supervisory experience are prerequisites. Join our dedicated team and contribute to our commitment to delivering exceptional service and support to our valued customers worldwide.
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Remote Field Service Technician Supervisor
Posted 14 days ago
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Job Description
Our client is seeking a highly skilled and motivated Remote Field Service Technician Supervisor to lead their dispersed technical team. This critical role operates on a fully remote basis, allowing you to manage and support field technicians across various locations from your home office. You will be responsible for the day-to-day supervision of field service technicians, ensuring efficient and effective service delivery, adherence to safety protocols, and high levels of customer satisfaction. Your duties will include scheduling and dispatching technicians, monitoring service performance, troubleshooting complex technical issues remotely, and providing guidance and support to your team. You'll also be involved in training new technicians, conducting performance evaluations, and identifying areas for professional development. This position requires a strong understanding of the installation and maintenance processes related to our client's products/services, coupled with exceptional leadership and communication skills. The ability to effectively manage a remote workforce, foster a collaborative team environment, and resolve issues proactively is paramount. You will act as a key liaison between the field team and internal departments, ensuring seamless communication and problem resolution. Experience with remote monitoring tools, diagnostic software, and customer relationship management (CRM) systems is essential. The ideal candidate will possess a proven ability to motivate and guide technical staff, ensure high-quality workmanship, and maintain excellent customer relations, all within a remote supervisory capacity. If you are a seasoned technician with leadership aspirations and excel in a fully remote work environment, this opportunity is for you.
Responsibilities:
Responsibilities:
- Supervise and manage a team of remote field service technicians, providing guidance and support.
- Schedule, dispatch, and monitor technician activities to ensure timely and efficient service delivery.
- Provide remote technical assistance and troubleshooting for complex installation and maintenance issues.
- Ensure adherence to all safety regulations and company policies by field technicians.
- Conduct remote performance evaluations and identify training needs for team members.
- Maintain accurate service records and documentation within the company's systems.
- Act as a point of escalation for customer concerns and work to resolve issues promptly.
- Collaborate with other departments to improve service processes and customer satisfaction.
- Foster a positive and productive team environment for remote staff.
- Utilize remote diagnostic tools and software to monitor equipment performance and identify potential problems.
- Technical degree or certification in a relevant field (e.g., Electrical, Mechanical, IT).
- Minimum of 5 years of experience in field service, installation, or maintenance.
- At least 2 years of experience in a supervisory or team lead role, preferably managing remote teams.
- Strong knowledge of troubleshooting and repair techniques for relevant equipment/systems.
- Proficiency in using remote diagnostic and monitoring tools.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work independently and manage time effectively in a remote setting.
- Strong problem-solving and decision-making capabilities.
- Familiarity with CRM and service management software.
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Remote Field Service Technician Supervisor
Posted 15 days ago
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Job Description
Our client, a leading provider of industrial automation solutions, is seeking an experienced Remote Field Service Technician Supervisor to lead and manage a team of technicians providing installation, maintenance, and repair services. This role is fully remote, focusing on remote supervision, training, and technical support for field teams. You will be responsible for ensuring that service level agreements are met, customer satisfaction is maintained, and technical issues are resolved efficiently.
Your duties will involve overseeing the scheduling and dispatch of field technicians, monitoring their performance, and providing guidance on complex technical issues. You will conduct remote training sessions for technicians, develop best practices, and ensure adherence to safety protocols. This position requires a deep understanding of industrial equipment, diagnostic tools, and repair procedures. You will review service reports, analyze trends in equipment failures, and implement preventative maintenance strategies. Collaboration with the engineering and customer support teams to address product issues and improve service offerings will be essential. The ability to troubleshoot problems remotely and guide technicians through complex repairs is paramount. You will also be responsible for managing spare parts inventory for field operations and ensuring technicians have the necessary resources. Performance evaluations and professional development planning for your team will be a key aspect of your leadership. Exceptional communication skills and the ability to motivate a distributed team are critical for success in this role.
Responsibilities:
Your duties will involve overseeing the scheduling and dispatch of field technicians, monitoring their performance, and providing guidance on complex technical issues. You will conduct remote training sessions for technicians, develop best practices, and ensure adherence to safety protocols. This position requires a deep understanding of industrial equipment, diagnostic tools, and repair procedures. You will review service reports, analyze trends in equipment failures, and implement preventative maintenance strategies. Collaboration with the engineering and customer support teams to address product issues and improve service offerings will be essential. The ability to troubleshoot problems remotely and guide technicians through complex repairs is paramount. You will also be responsible for managing spare parts inventory for field operations and ensuring technicians have the necessary resources. Performance evaluations and professional development planning for your team will be a key aspect of your leadership. Exceptional communication skills and the ability to motivate a distributed team are critical for success in this role.
Responsibilities:
- Supervise and manage a remote team of field service technicians.
- Oversee the scheduling, dispatch, and performance of service calls.
- Provide remote technical guidance and support to technicians for installation, maintenance, and repair.
- Conduct remote training sessions and develop technical documentation.
- Ensure adherence to safety protocols and company service standards.
- Review service reports, analyze equipment performance, and recommend improvements.
- Collaborate with engineering and customer support to resolve technical issues.
- Manage spare parts inventory and ensure technician readiness.
- Conduct performance reviews and support professional development of the team.
- Drive customer satisfaction through efficient and effective service delivery.
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 5 years of experience in field service, with at least 2 years in a supervisory or leadership role.
- Extensive knowledge of industrial automation systems, controls, and machinery.
- Proven ability to diagnose and troubleshoot complex technical problems remotely.
- Strong understanding of maintenance and repair procedures.
- Excellent remote communication, leadership, and interpersonal skills.
- Experience with remote diagnostic tools and service management software.
- Ability to train and mentor technical staff effectively.
- Strong commitment to safety and quality standards.
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Remote Field Service Technician Supervisor
Posted 15 days ago
Job Viewed
Job Description
Our client is seeking a seasoned and proactive Remote Field Service Technician Supervisor to lead and mentor our team of field technicians across various regions. This is a critical, fully remote position that requires strong leadership abilities, exceptional technical acumen in installation and maintenance, and outstanding communication skills. You will be responsible for overseeing the performance of field teams, ensuring high standards of service delivery, and driving operational excellence, all while managing remotely.
Responsibilities:
Responsibilities:
- Provide remote supervision, guidance, and technical support to field service technicians.
- Monitor field team performance, productivity, and adherence to company standards and procedures.
- Train and onboard new field technicians, ensuring they are proficient in installation, maintenance, and troubleshooting techniques.
- Conduct regular virtual performance reviews and provide constructive feedback.
- Manage service schedules and dispatch technicians efficiently to client sites.
- Ensure that all installations and maintenance tasks are performed safely and correctly.
- Troubleshoot complex technical issues remotely and assist technicians in resolving them.
- Maintain accurate records of service calls, repairs, and maintenance activities.
- Communicate effectively with clients to ensure satisfaction and address any concerns.
- Identify areas for improvement in service processes and implement solutions.
- Manage inventory and parts requests for field operations.
- Uphold safety standards and ensure compliance with all regulations.
- Proven experience in a supervisory or lead role within Installation & Maintenance, preferably with a focus on technical field services.
- Extensive technical knowledge in mechanical, electrical, or specialized equipment installation and repair.
- Strong leadership, team management, and motivational skills.
- Excellent problem-solving and diagnostic abilities.
- Exceptional communication and interpersonal skills, comfortable interacting with teams and clients remotely.
- Proficiency in using remote monitoring, dispatch, and CRM software.
- Ability to work independently, manage time effectively, and prioritize tasks in a demanding remote environment.
- Understanding of safety protocols and best practices in field service operations.
- Technical certifications relevant to the specific industry or equipment are highly desirable.
- A background in a technician role with progressive responsibilities is essential.
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Remote Field Service Technician Supervisor
Posted 15 days ago
Job Viewed
Job Description
Our client is seeking an experienced and technically adept Remote Field Service Technician Supervisor to lead and manage their team of remote technicians. This pivotal role ensures the efficient and effective installation, maintenance, and repair of client equipment and systems, all coordinated from a remote base. You will be responsible for overseeing the scheduling and dispatching of technicians to client sites, ensuring timely and high-quality service delivery. A key aspect of this role involves providing technical guidance and support to the field team, troubleshooting complex issues, and escalating problems when necessary. You will monitor technician performance, conduct quality control checks, and ensure adherence to safety protocols and company standards. Developing and delivering training programs to enhance the skills and knowledge of the technician team will be a crucial responsibility. You will also manage inventory of parts and equipment, ensuring adequate stock levels for service operations. Analyzing service reports and customer feedback to identify areas for improvement in processes and service offerings will be vital. Excellent communication and leadership skills are essential to motivate and manage a geographically dispersed team. Experience with ticketing systems and remote diagnostic tools is highly desirable. This is a unique opportunity for a seasoned professional to lead a technical service team remotely, ensuring operational excellence and client satisfaction for our client's operations connected to Bungoma, Bungoma, KE .
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Remote Field Service Technician Supervisor
Posted 6 days ago
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Job Description
Our client is seeking a skilled and motivated Remote Field Service Technician Supervisor to oversee and support a team of technicians performing installations and maintenance tasks across various locations. This fully remote role requires a leader with a strong technical background in installation and maintenance, excellent problem-solving skills, and the ability to manage and guide a dispersed team effectively. You will be responsible for remote troubleshooting, providing technical guidance to field technicians, scheduling service calls, managing spare parts inventory, and ensuring that all service operations are performed efficiently and to the highest standards. The ideal candidate will have a comprehensive understanding of diagnostic procedures, repair techniques, and safety protocols relevant to the industry. Exceptional communication and interpersonal skills are crucial for motivating your team, liaising with clients, and resolving issues promptly. Proficiency with remote diagnostic tools, service management software, and standard IT applications is essential. This position demands a highly organized and proactive individual who can manage their workload effectively, prioritize tasks, and adapt to evolving service needs in a dynamic remote environment. You will play a key role in ensuring customer satisfaction through timely and effective service delivery. This is a unique opportunity to leverage your leadership and technical expertise in a flexible, remote capacity, driving operational excellence for our client's service division. The role is nominally based in **Kakamega, Kakamega, KE**, but requires no physical presence there and is entirely remote.
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5
Remote Field Service Technician Supervisor
Posted 6 days ago
Job Viewed
Job Description
Our client, a leading provider of specialized equipment, is seeking an experienced and motivated Field Service Technician Supervisor to lead and manage their remote technical support team. This is a fully remote role where you will oversee the performance and development of field technicians servicing our clients' installations. The ideal candidate will possess a strong technical background, excellent leadership qualities, and a proven ability to manage and mentor field service personnel. You will be responsible for scheduling service calls, troubleshooting complex technical issues remotely, ensuring timely and effective resolution of customer problems, and upholding high standards of service quality. This role requires exceptional problem-solving skills, the ability to communicate technical information clearly, and strong organizational capabilities. You will work closely with customer support, engineering, and sales departments to ensure seamless service delivery. Experience with diagnostic tools, understanding of electromechanical systems, and proficiency in using remote support software are essential. The successful candidate will foster a positive team environment, drive continuous improvement in service delivery, and ensure compliance with safety protocols. In this remote leadership position, effective communication, proactive engagement, and strong remote management strategies are key. We are looking for a dedicated individual who is passionate about customer satisfaction and technical excellence, and who thrives in a challenging, remote-based supervisory role. This is an excellent opportunity to make a significant impact on customer support operations while enjoying the benefits of remote employment.
Key Responsibilities:
Key Responsibilities:
- Supervise and lead a team of remote field service technicians.
- Oversee the scheduling and dispatch of service technicians for installations and repairs.
- Provide remote technical support and guidance to technicians resolving complex issues.
- Monitor technician performance and conduct regular performance reviews.
- Ensure adherence to service level agreements (SLAs) and customer satisfaction targets.
- Maintain accurate service records and documentation.
- Identify training needs and provide coaching to team members.
- Collaborate with engineering and product development teams to address recurring technical issues.
- Ensure compliance with safety regulations and company policies.
- Manage inventory of spare parts and equipment for service operations.
- Associate's or Bachelor's degree in Engineering Technology, Electrical Engineering, Mechanical Engineering, or a related field.
- Minimum of 5 years of experience in field service or technical support, with at least 2 years in a supervisory or team lead role.
- Strong technical aptitude and troubleshooting skills for electromechanical systems.
- Proven leadership and team management abilities.
- Excellent communication, interpersonal, and customer service skills.
- Proficiency with remote support tools, diagnostic software, and CRM systems.
- Ability to manage remote teams effectively and drive performance.
- Strong organizational and problem-solving skills.
- Ability to work independently and manage time effectively in a remote environment.
- Willingness to travel occasionally for team meetings or critical issues (if required, though role is primarily remote).
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Remote Field Service Technician Supervisor
Posted 4 days ago
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Job Description
Our client is seeking an experienced and dedicated Remote Field Service Technician Supervisor to lead and support their team of service technicians. This fully remote position requires you to manage and mentor technicians remotely, ensuring high-quality installation, maintenance, and repair services are delivered effectively. You will be responsible for overseeing technician schedules, assigning work orders, and ensuring timely completion of service calls. A key aspect of this role involves providing remote technical guidance and troubleshooting assistance to your team, resolving complex issues that arise in the field. You will also be tasked with monitoring technician performance, conducting remote performance reviews, and identifying training needs to enhance skill sets. Ensuring adherence to safety protocols and company standards is paramount. The ideal candidate will possess a strong technical background in installation and maintenance, coupled with proven leadership and team management experience. Excellent communication and problem-solving skills are essential for effectively guiding and supporting a remote workforce. You must be adept at using remote management tools, diagnostic software, and communication platforms. We are looking for a proactive, organized, and highly motivated individual who can inspire and empower their team from a distance. This is an excellent opportunity to take on a leadership role within a respected organization, contributing to operational excellence and customer satisfaction while working in a fully remote capacity. Your ability to foster a strong team spirit and maintain high service levels remotely will be critical to your success.
Location: Bungoma, Bungoma, KE
Location: Bungoma, Bungoma, KE
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7
Remote Field Service Technician Supervisor
Posted 13 days ago
Job Viewed
Job Description
Our client is a global leader in specialized industrial equipment manufacturing and maintenance. They are looking for an experienced and highly organized Remote Field Service Technician Supervisor to lead and manage their team of field service technicians. While the role is remote, it requires extensive knowledge of on-site operations and the ability to effectively supervise, train, and support a distributed workforce that performs installations, maintenance, and repairs of complex machinery. You will be the primary point of contact for technicians in the field, ensuring high levels of customer satisfaction and operational efficiency.
Key Responsibilities:
Key Responsibilities:
- Supervise and manage a team of field service technicians across various geographic locations, ensuring all work is performed safely, efficiently, and to the highest standards.
- Provide remote technical guidance, troubleshooting assistance, and support to field technicians resolving complex equipment issues.
- Develop and deliver training programs for new and existing field service technicians on equipment operation, maintenance procedures, and safety protocols.
- Monitor technician performance, conduct virtual performance reviews, and identify areas for professional development.
- Manage the scheduling and dispatching of field technicians to customer sites for installations, preventative maintenance, and emergency repairs.
- Ensure timely and accurate completion of service reports, work orders, and other documentation by field technicians.
- Oversee the inventory and management of spare parts and tools for the field service team.
- Collaborate with customer support, engineering, and sales departments to address customer needs and resolve issues promptly.
- Develop and implement strategies to improve first-time fix rates, reduce downtime, and enhance customer satisfaction.
- Analyze service data to identify trends, recurring issues, and opportunities for product or service improvements.
- Maintain a strong focus on safety compliance, ensuring all technicians adhere to company policies and industry regulations.
- Act as a liaison between the field team and internal departments, relaying critical information and feedback.
- Manage warranty claims and service contract execution.
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Remote Field Service Technician Supervisor
Posted 11 days ago
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Job Description
Our client, a leading provider of specialized industrial equipment, is seeking a motivated and experienced Field Service Technician Supervisor. This is a fully remote position, allowing you to manage and support a team of technicians from anywhere. In this role, you will be responsible for overseeing the day-to-day operations of field service technicians, ensuring the efficient and effective installation, maintenance, and repair of our client's equipment at customer sites. You will provide technical guidance and support to your team, troubleshoot complex issues, and ensure that all work is performed to the highest standards of quality and safety. A key aspect of your role will involve scheduling and dispatching technicians, managing service requests, and monitoring technician performance to ensure customer satisfaction. The ideal candidate will have a strong technical background in a relevant field (e.g., mechanical, electrical, industrial equipment), coupled with proven leadership and supervisory experience. Excellent problem-solving skills, strong communication abilities, and proficiency in using service management software are essential. You should be adept at remote team management and possess a deep understanding of installation and maintenance processes. This is an outstanding opportunity to lead a team of skilled professionals and contribute to the operational success of a dynamic company, all within a flexible remote work environment. We are looking for a proactive individual with a passion for customer service and a commitment to ensuring the optimal performance of our client's equipment. The successful candidate will demonstrate strong organizational skills and a dedication to continuous improvement. This role has a functional connection to the service area around Embu, Embu, KE , but the position itself is fully remote.
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