4,503 Field Service Technician Remote Support jobs in Kenya
Senior Field Service Technician - Remote Operations Support
Posted 20 days ago
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Job Description
Our client is looking for a highly skilled and self-sufficient Senior Field Service Technician to provide remote support and technical guidance for installation and maintenance tasks. While this role is fully remote, you will be instrumental in troubleshooting complex issues, guiding on-site personnel, and ensuring the proper functioning of equipment and systems critical to operations. You will leverage your extensive technical expertise to solve problems and oversee maintenance activities from a distance.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support and expert guidance to field teams for installation, repair, and maintenance of specialized equipment.
- Diagnose and troubleshoot complex technical issues via phone, video conferencing, and remote diagnostic tools.
- Develop clear, step-by-step instructions and visual aids for technicians performing on-site work.
- Review installation and maintenance reports, ensuring adherence to standards and specifications.
- Identify recurring issues and recommend proactive solutions or product improvements.
- Maintain a detailed knowledge base of equipment specifications, troubleshooting guides, and best practices.
- Collaborate with engineering and product development teams to resolve challenging technical problems.
- Train and mentor less experienced field technicians remotely.
- Ensure all technical support activities are logged accurately and efficiently.
- Manage inventory of critical spare parts and advise on procurement needs.
- Stay up-to-date with new product releases, technical bulletins, and service updates.
- Contribute to the continuous improvement of service delivery processes and customer satisfaction.
- Diploma or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics, or a related technical field.
- Minimum of 6 years of hands-on experience in installation, maintenance, and repair of complex industrial equipment or systems.
- Proven ability to diagnose and troubleshoot intricate technical problems remotely.
- Excellent understanding of mechanical, electrical, and electronic systems.
- Strong verbal and written communication skills, with the ability to explain technical procedures clearly and concisely.
- Exceptional problem-solving skills and the ability to think critically under pressure.
- Demonstrated ability to work independently and manage time effectively in a fully remote work environment.
- Proficiency with remote diagnostic tools, video conferencing software, and technical documentation platforms.
- Experience in a customer-facing technical support role is essential.
- Familiarity with a specific industry (e.g., manufacturing, energy, IT infrastructure) relevant to the client's operations is highly advantageous.
- Ability to interpret technical drawings and schematics.
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Remote Field Service Technician - Remote
Posted 6 days ago
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Job Description
Our client is seeking a highly skilled and self-motivated Remote Field Service Technician to join their distributed technical support team. While the role is classified as 'remote', it involves traveling to client sites for installation, maintenance, and repair of specialized equipment. This position requires a proactive individual with a strong technical aptitude and excellent problem-solving skills, capable of working independently and efficiently. You will be responsible for performing on-site diagnostics, troubleshooting complex technical issues, and executing repairs or preventative maintenance on a variety of industrial or commercial systems. The ideal candidate will have extensive experience in electrical, mechanical, or electronic systems, with a proven ability to interpret technical manuals, schematics, and blueprints. Responsibilities include scheduled and unscheduled site visits, identifying and resolving equipment malfunctions, ensuring optimal system performance, documenting all service activities accurately in the company's system, and providing technical support and training to end-users. A valid driver's license, a clean driving record, and the willingness to travel extensively are mandatory. Proficiency with diagnostic tools and a solid understanding of safety protocols are essential. This role offers the flexibility of remote management of your schedule and administrative tasks, but requires a significant presence at customer locations. Our client provides a company vehicle, fuel card, and all necessary tools and equipment. We are looking for individuals who are customer-focused, possess excellent communication skills, and can represent the company professionally at all times. If you are a dedicated Field Service Technician looking for a challenging and rewarding opportunity that combines independent work with client-facing interaction, and you are comfortable with travel, we encourage you to apply. Your technical expertise will be crucial in ensuring the seamless operation of our clients' critical systems.
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Remote Field Service Technician (Remote Oversight)
Posted 20 days ago
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Job Description
Our client, a leading provider of specialized industrial equipment, is seeking a skilled Remote Field Service Technician to manage and support on-site service operations. This role is primarily remote, focusing on providing expert technical guidance and remote diagnostics to field engineers. You will be the central hub for troubleshooting complex equipment failures, coordinating emergency repairs, and ensuring optimal performance of machinery deployed at client sites. Your responsibilities will include analyzing performance data, interpreting technical schematics, and developing step-by-step solutions for on-site technicians via secure remote access tools. You will also be tasked with creating and updating technical documentation, training materials, and best practice guides for field service personnel. A critical aspect of this role involves proactive monitoring of equipment health, identifying potential issues before they escalate, and dispatching resources efficiently. You will serve as the primary technical escalation point for field teams, offering immediate support and expertise. The ideal candidate will possess a strong background in mechanical, electrical, or electronic systems, coupled with extensive experience in industrial equipment maintenance and repair. Exceptional diagnostic and problem-solving skills are essential, along with the ability to communicate technical information clearly and concisely in high-pressure situations. Proficiency in utilizing remote diagnostic software, simulation tools, and advanced troubleshooting methodologies is required. A proven ability to manage and mentor field teams remotely, fostering a culture of safety and technical excellence, is highly valued. This is an exciting opportunity to leverage your technical expertise in a remote capacity, ensuring the seamless operation of critical infrastructure. This position is fully remote, but its operational focus is on servicing equipment installations near **Kitale, Trans-Nzoia, KE**.
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Remote Field Service Technician - Remote Support
Posted 20 days ago
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Job Description
Our client is seeking a skilled and experienced Remote Field Service Technician to provide remote technical support and troubleshooting for complex equipment and systems. This is a fully remote position, allowing you to leverage your expertise to diagnose and resolve issues without on-site presence. You will be crucial in ensuring minimal downtime and maximum operational efficiency for our client's customers.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support and diagnostic services for a range of industrial or technical equipment.
- Guide customers through troubleshooting procedures via phone, video calls, and remote access software.
- Analyze technical issues, identify root causes, and implement effective solutions remotely.
- Maintain detailed records of service requests, troubleshooting steps, and resolutions in the CRM system.
- Collaborate with on-site technicians or engineers for complex issues requiring physical intervention.
- Develop and update technical documentation, including user manuals, troubleshooting guides, and FAQs.
- Stay current with product updates, technical specifications, and service bulletins.
- Escalate unresolved issues to senior technical support staff or product development teams.
- Proactively identify potential problems and suggest preventative maintenance strategies.
- Ensure customer satisfaction by providing timely, accurate, and professional technical assistance.
- Contribute to training materials and knowledge base for customer support.
- Proven experience as a Field Service Technician, Technical Support Specialist, or a similar role.
- Strong technical aptitude and expertise in diagnosing and repairing complex mechanical, electrical, or software systems.
- Proficiency with remote support tools, diagnostic software, and communication technologies.
- Excellent problem-solving, analytical, and critical-thinking skills.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to explain technical procedures clearly and concisely to non-technical users.
- Strong organizational skills and the ability to manage multiple service requests simultaneously.
- Ability to work independently, manage time effectively, and adapt to changing priorities in a remote environment.
- Relevant technical certifications or a degree/diploma in a technical field is highly preferred.
- Experience with specific equipment or industry relevant to our client's products is a significant advantage.
This advertiser has chosen not to accept applicants from your region.
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Field Service Technician - Remote
Posted 20 days ago
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Job Description
Our client is seeking a highly motivated and experienced Field Service Technician to join their dynamic team. This is a fully remote position, offering the flexibility to work from anywhere. You will be responsible for providing remote technical support and troubleshooting for a wide range of industrial equipment. This involves diagnosing complex mechanical and electrical issues through remote monitoring systems, video consultations, and detailed customer communication. Your primary goal will be to ensure minimal downtime for our clients' machinery and to guide them through effective maintenance and repair procedures. You will be expected to maintain detailed logs of all service interactions, including issues, resolutions, and preventative measures. Collaboration with internal engineering teams to provide feedback on product performance and potential improvements is also a key aspect of this role. Excellent problem-solving skills and a deep understanding of electromechanical systems are crucial. The ideal candidate will possess strong diagnostic abilities, be proficient in using remote access tools, and have a proven track record of delivering exceptional customer service in a technical support capacity. A commitment to continuous learning and staying updated with the latest technological advancements in the field is essential. This role requires a proactive approach to identifying potential issues before they escalate and a patient, methodical approach to problem resolution. You will be an integral part of our client's mission to deliver unparalleled support services, making a tangible impact on their operational efficiency. The role emphasizes clear and concise communication, both written and verbal, to effectively convey technical information to a diverse range of users. Successful candidates will demonstrate a high degree of autonomy and self-discipline, essential for a remote work environment. You will be joining a team dedicated to excellence and innovation in the installation and maintenance sector. The job location is conceptually **Bungoma, Bungoma, KE**, but the role is performed entirely remotely.
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Field Service Technician (Remote Oversight)
Posted 13 days ago
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Job Description
Our client, a leader in specialized equipment installation and maintenance, is seeking a motivated Field Service Technician to join their fully remote support and coordination team. While the role is remote, with a conceptual presence in **Kericho, Kericho, KE**, you will be responsible for remotely guiding and supporting field technicians, troubleshooting equipment issues, and ensuring the successful installation and maintenance of complex machinery. The ideal candidate possesses a strong technical aptitude, extensive hands-on experience with electromechanical systems, and a knack for problem-solving. You will utilize remote diagnostic tools, provide clear instructions to on-site personnel, and manage service requests efficiently. This position requires excellent communication skills, the ability to convey technical information effectively, and a customer-centric approach. You will work closely with clients and internal engineering teams to resolve technical challenges and ensure optimal equipment performance. The successful candidate will be highly self-disciplined, organized, and capable of managing their workload independently in a remote setting. A proactive attitude towards identifying potential issues and providing preventative solutions is highly valued. Responsibilities:
- Provide remote technical support and guidance to field service technicians.
- Troubleshoot complex equipment malfunctions using remote diagnostic tools.
- Assist in the planning and scheduling of field service operations.
- Ensure adherence to installation, maintenance, and repair procedures.
- Document service activities, resolutions, and technical feedback accurately.
- Collaborate with engineering and product development teams on equipment improvements.
- Manage spare parts inventory and coordinate logistics for field repairs.
- Respond to service inquiries and ensure timely resolution of customer issues.
- Stay updated on product technical specifications and service bulletins.
- Technical degree or certification in a relevant field (e.g., Electrical, Mechanical, Mechatronics).
- Proven experience as a Field Service Technician or in a related technical support role.
- Strong understanding of electromechanical systems and industrial equipment.
- Proficiency with diagnostic tools and remote support technologies.
- Excellent problem-solving and analytical skills.
- Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
- Ability to work independently and manage multiple priorities in a remote environment.
- Customer-focused mindset and strong interpersonal skills.
- Experience in installation and maintenance of specific machinery is a plus.
This advertiser has chosen not to accept applicants from your region.
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Lead HVAC Installation Technician - Remote Field Support
Posted 6 days ago
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Job Description
Our client is actively seeking a highly skilled Lead HVAC Installation Technician to provide remote field support and technical guidance. While the role is remote, your expertise will be crucial in remotely overseeing and assisting on-site technicians with complex HVAC installations, troubleshooting, and maintenance across various locations. You will be the primary technical point of contact, offering expert advice and ensuring the highest standards of quality and safety in installations. The ideal candidate will possess extensive hands-on experience in installing, repairing, and maintaining a wide range of HVAC systems, coupled with strong diagnostic skills and a deep understanding of electrical and mechanical principles. Your responsibilities will include guiding field teams through intricate installation procedures, diagnosing and resolving advanced technical issues remotely, and conducting virtual quality inspections. You will also contribute to the development of installation best practices and training materials for field personnel. This role requires exceptional problem-solving abilities, excellent communication skills, and the capacity to effectively guide and mentor technicians from a distance. Proficiency with remote diagnostic tools and communication platforms is essential. You will play a key role in ensuring customer satisfaction and operational efficiency for our client's HVAC services. A proactive approach to identifying potential issues and providing timely solutions will be highly valued. This is a unique opportunity for an experienced HVAC professional to leverage their technical acumen in a remote-first support role, impacting installation quality and technician development across numerous sites. Your leadership and problem-solving skills will be paramount.
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Field Service Technician - Remote Coordination
Posted 2 days ago
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Job Description
Our client is seeking a skilled and experienced Field Service Technician with strong remote coordination capabilities to join their technical support team. While the role involves field work, the coordination and dispatch aspects are managed remotely, requiring excellent organizational and communication skills from your home office. You will be responsible for scheduling, dispatching, and providing remote technical guidance to field technicians across various locations. The ideal candidate will have a solid understanding of technical troubleshooting, equipment installation, and maintenance procedures. Your role will involve managing service requests, tracking technician progress, and ensuring timely resolution of customer issues. You will also be responsible for maintaining accurate service records and contributing to the improvement of service delivery processes. This position requires a proactive approach, the ability to work independently, and a commitment to providing excellent customer service. You will leverage technology to effectively manage remote operations and support field personnel.
Responsibilities:
Responsibilities:
- Remotely coordinate and dispatch field service technicians to customer sites.
- Manage incoming service requests, prioritizing and assigning tasks based on urgency and technician availability.
- Provide remote technical support and guidance to field technicians during installations, maintenance, and repairs.
- Track the progress of service calls and ensure timely completion of tasks.
- Maintain accurate and up-to-date records of service activities, equipment, and customer interactions.
- Troubleshoot technical issues remotely and escalate complex problems to senior engineers when necessary.
- Monitor service level agreements (SLAs) and ensure adherence.
- Contribute to the development and refinement of service protocols and documentation.
- Analyze service data to identify trends and areas for improvement.
- Communicate effectively with customers, field technicians, and internal stakeholders.
- Proven experience as a Field Service Technician, Technical Support Specialist, or in a related role.
- Strong understanding of equipment installation, maintenance, and troubleshooting.
- Excellent organizational and dispatching skills.
- Proficiency in using remote support tools and ticketing systems.
- Strong technical aptitude and problem-solving abilities.
- Excellent communication and interpersonal skills for remote interaction.
- Ability to work independently and manage multiple priorities in a remote coordination environment.
- Knowledge of specific industry equipment (e.g., industrial machinery, IT hardware, telecommunications) is a plus.
- A commitment to providing high-quality customer service.
- Familiarity with scheduling software and remote monitoring tools.
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7
Lead Field Service Technician (Remote)
Posted 20 days ago
Job Viewed
Job Description
Our client is looking for a highly experienced and motivated Lead Field Service Technician to join our growing, fully remote operations team. This position is ideal for a seasoned professional who excels at remote diagnostics, troubleshooting, and providing expert guidance to on-site technicians. You will be the primary point of contact for complex technical issues, leveraging your deep knowledge of installation, maintenance, and repair across a wide range of industrial equipment. This role demands exceptional problem-solving abilities, excellent communication skills, and the capacity to guide and mentor junior technicians virtually. You will be responsible for developing remote support strategies, creating comprehensive documentation, and ensuring the highest standards of service delivery. The ability to analyze technical data, identify root causes of problems, and implement effective solutions from a distance is paramount. You will work closely with our product development and customer support teams to provide feedback and drive continuous improvement. This is a remote-first opportunity, requiring a dedicated home office, reliable internet connection, and the ability to work autonomously. You will be expected to manage your schedule effectively and collaborate with team members across different time zones. While the role is remote, it requires a hands-on understanding of mechanical, electrical, and electronic systems typical in installation and maintenance scenarios. Your expertise will be crucial in minimizing downtime and maximizing the operational efficiency of our client's installations. We seek a proactive individual who can anticipate potential issues and offer preemptive solutions. If you have a passion for technical excellence and thrive in a remote work environment, this is the role for you. Successful candidates will demonstrate a strong commitment to customer satisfaction and a proven track record of resolving challenging technical problems remotely.
Responsibilities:
Responsibilities:
- Provide advanced remote technical support for installation, maintenance, and repair issues.
- Diagnose and troubleshoot complex mechanical, electrical, and electronic systems.
- Develop and refine remote troubleshooting protocols and best practices.
- Guide and mentor on-site field service technicians through complex procedures.
- Create and update technical documentation, manuals, and knowledge base articles.
- Analyze service data to identify trends and areas for improvement.
- Collaborate with engineering and product teams on issue resolution and product enhancements.
- Manage service requests and ensure timely resolution of technical problems.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Technical degree or equivalent experience in a relevant field.
- Minimum of 7 years of experience in field service, installation, and maintenance.
- Proven expertise in troubleshooting complex electro-mechanical systems.
- Excellent remote diagnostic and problem-solving skills.
- Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
- Proficiency with diagnostic tools and remote access software.
- Ability to work independently and manage time effectively in a remote setting.
- Experience leading or mentoring technical teams is highly desirable.
- Familiarity with industrial automation and control systems.
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Field Service Technician - Remote Installation
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and skilled Field Service Technician to join their remote operations team. This position focuses on the installation, maintenance, and repair of specialized equipment across various client sites. While the role is fully remote in terms of team collaboration and management, it requires extensive travel to customer locations for hands-on work. You will be the face of the company on-site, ensuring that our products are installed and functioning optimally. This role demands a strong mechanical aptitude, excellent diagnostic skills, and a commitment to providing high-quality service. You will be responsible for performing routine maintenance, troubleshooting complex issues, and executing installations according to strict technical specifications and safety protocols. The ideal candidate will be a self-starter, capable of working independently with minimal supervision, and possess outstanding problem-solving abilities. We are looking for individuals who are reliable, detail-oriented, and possess excellent customer-facing skills. The ability to manage your schedule, travel effectively, and document your work meticulously is essential. This is a fantastic opportunity for an experienced technician who thrives in a mobile work environment and is eager to contribute to a reputable organization.
Key Responsibilities:
Key Responsibilities:
- Perform on-site installations of equipment according to technical diagrams and specifications.
- Conduct routine maintenance and preventative checks on installed systems.
- Diagnose and resolve mechanical, electrical, and software-related issues.
- Perform repairs and replacements of faulty components.
- Respond to service calls and customer requests in a timely and efficient manner.
- Ensure all work is completed to the highest quality standards and safety regulations.
- Maintain accurate service logs and detailed reports of work performed.
- Provide basic training to customers on equipment operation and maintenance.
- Manage inventory of spare parts and tools for service calls.
- Collaborate with the remote support team to resolve complex technical challenges.
- Proven experience as a Field Service Technician or similar role.
- Strong mechanical and electrical troubleshooting skills.
- Proficiency in reading technical manuals and schematics.
- Excellent diagnostic and problem-solving abilities.
- Ability to work independently and manage time effectively.
- Strong communication and interpersonal skills for customer interaction.
- Valid driver's license and a clean driving record.
- Willingness to travel extensively to customer sites.
- Technical certification in a relevant field is a plus.
- Experience with (specific equipment type, e.g., industrial machinery, medical devices) is highly desirable.
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