4,116 Enterprise Account Manager jobs in Kenya

Major Account Manager

Nairobi, Nairobi KES900000 - KES1200000 Y Fortinet

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Job Description
Major Account Manager
Location: Nairobi, Kenya
As a Major Accounts Manager, you will play an integral role in new business pitches, hold responsibility for the effective on-boarding of new clients and focus on growing and developing existing customers. This exciting role will allow you to use your extensive network to run and grow opportunities, write business and account plans for all current and new business tender opportunities and act as the key interface between the customer and all relevant divisions.

At Fortinet you will

  • Learn and demonstrate a fundamental understanding of Fortinet's technology in order to articulate our value proposition to decision-makers.
  • Develop strong relationships with customer contacts up to Executive C-level to gain insight into their business imperatives and IT drivers, enabling development of a strategy to sell Fortinet solutions.
  • Sell Fortinet products and services through a consultative selling approach and maintain good relationships with key individuals within the accounts.
  • Research customers, identify decision makers, educate prospects and qualify buying interest and sense of urgency.
  • Create and implement strategic account plans through a consultative selling approach focused on attaining enterprise-wide deployments of Fortinet products and services
  • Develop strategies and orchestrate company resources to maximize sales volume within assigned accounts.
  • Effectively engage and build cooperative relationships with System Engineers, Channel Managers, and specialist sales team and executives as required.
  • Drive quarterly business reviews with customer to ensure value from Fortinet investment.
  • Ensures the customer is kept up to date with Fortinet product roadmaps enabling the customer to plan and mitigate risks to their business.

Apply if you

  • Have a proven track record of enterprise sales experience in hi-tech industry (preferably Cybersecurity and Networking) developing strategic customer relationships.
  • Possess a consistent track record of quota (over) achievement and demonstrated both career stability and growth.
  • Are a highly motivated self-starter with a competitive personality, strong attention to detail, and a hunger to win.
  • Have exceptional communication skills, both oral and written, coupled with excellent listening skills.
  • Fluency in English is a must.
This advertiser has chosen not to accept applicants from your region.

Major Account Manager

Nairobi, Nairobi KES1200000 - KES3600000 Y Palo Alto Networks

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Our Mission
At Palo Alto Networks everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish – but we're not here for easy. We're here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

We're changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we've rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Job Description
Your Career
The Major Account Manager partners with our customers to secure their entire digital experience. You're motivated by the desire to solve critical challenges facing our customer's secure environment, so you're prepared to connect them with a solution for every stage of threat prevention. This role is a significant driver of company revenue and growth. As an experienced and dynamic sales professional, you're responsible for leading and driving sales engagements.

Palo Alto Networks is leading the charge in platformization, offering best-in-breed solutions that enable customers to build a truly zero-trust security architecture and navigate critical transformations. To ensure our sales team is equipped to guide customers, we've developed FLIGHT, an immersive onboarding program. Flight blends virtual and in-person learning at our headquarters, where new sales hires will participate in dynamic cohorts, fully dedicated to their training without customer distractions. This focused approach ensures they emerge as well-prepared sales professionals, ready to help customers leverage our comprehensive portfolio.

Your Impact

  • As a Major Account Manager, you will drive and orchestrate large complex sales cycles and work with our internal partners and teams to best serve the customer
  • Your consultative selling experience will identify business challenges and create solutions for prospects and our customers
  • Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions
  • Create clear goals and complete accurate forecasting through developing a detailed territory plan
  • Leverage prospect stories to create a compelling value proposition with insights into value for that specific account
  • Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services
  • Travel as necessary within your territory, and to company-wide meetings

Qualifications
Your Experience

  • Experience and knowledge of SaaS-based architectures, ideally in a networking and/or security industry
  • Demonstrated experience selling complex solutions, value selling, and/or consultative sales techniques
  • Technical aptitude for understanding how technology products and solutions solve business problems
  • Identifies problems, reviews data, determines the root causes, and provides scalable solutions
  • Cultivate relationships with our channel partners to bring channel-centric go-to-market approach for our customers
  • Demonstrates in depth knowledge of the full sales cycle and the ability to follow a structured sales process
  • Ability to take a holistic approach to problem solving by understanding the bigger picture, and considering complex interrelationships and outcomes
  • Excellent time management skills, and work with high levels of autonomy and self-direction

Additional Information
The Team
Our sales team members work hand-in-hand with large organizations around the world to keep their digital environments protected. We educate, inspire, and empower our potential clients in their journey to security.

As part of our sales team, you are empowered with unmatched systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won't find someone at Palo Alto Networks that isn't committed to your success – with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our sales team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyberthreats.

Our Commitment
We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Our Commitment
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No.
Please note that we will not sponsor applicants for work visas for this position.

This advertiser has chosen not to accept applicants from your region.

Global Account Manager - Technology Solutions

40100 Tuwan KES3000000 annum + com WhatJobs

Posted 19 days ago

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full-time
Our client is looking for a driven and results-oriented Global Account Manager to lead sales initiatives for advanced technology solutions. This is a fully remote position, enabling you to leverage your expertise to connect with clients worldwide from your home office. You will be responsible for managing and growing key client relationships, identifying new business opportunities, and driving revenue growth within a defined portfolio of global accounts. Your role will involve understanding client needs deeply, developing customized solutions, and presenting proposals that effectively showcase the value proposition of our technology offerings. You will collaborate closely with pre-sales technical teams, product management, and customer success managers to ensure client satisfaction and retention. Strategic account planning, forecasting, and pipeline management are critical components of this role. The successful candidate will possess a proven track record in B2B technology sales, with demonstrable success in managing complex, multi-stakeholder accounts. Excellent negotiation, presentation, and communication skills are essential, along with a strong business acumen. You should be adept at building rapport and trust with senior executives across different industries and cultures. Experience with CRM software (e.g., Salesforce) and sales methodologies is required. A Bachelor's degree in Business, Marketing, or a related field is preferred, along with at least 5 years of relevant sales experience. If you are a self-motivated sales professional passionate about technology and thrive in a remote, international sales environment, this opportunity in **Kitale, Trans-Nzoia, KE** is perfect for you.
This advertiser has chosen not to accept applicants from your region.

Major Account Manager - FSI (Kenya / Uganda / Rwanda)

Nairobi, Nairobi Palo Alto Networks

Posted 5 days ago

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Job Description

**Our Mission**
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
We're changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we've rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.
**Your Career**
The Major Account Manager partners with our customers to secure their entire digital experience. You're motivated by the desire to solve critical challenges facing our customer's secure environment, so you're prepared to connect them with a solution for every stage of threat prevention. This role is a significant driver of company revenue and growth. As an experienced and dynamic sales professional, you're responsible for leading and driving sales engagements.
Palo Alto Networks is leading the charge in platformization, offering best-in-breed solutions that enable customers to build a truly zero-trust security architecture and navigate critical transformations. To ensure our sales team is equipped to guide customers, we've developed FLIGHT, an immersive onboarding program. Flight blends virtual and in-person learning at our headquarters, where new sales hires will participate in dynamic cohorts, fully dedicated to their training without customer distractions. This focused approach ensures they emerge as well-prepared sales professionals, ready to help customers leverage our comprehensive portfolio.
**Your Impact**
+ As a Major Account Manager, you will drive and orchestrate large complex sales cycles and work with our internal partners and teams to best serve the customer
+ Your consultative selling experience will identify business challenges and create solutions for prospects and our customers
+ Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions
+ Create clear goals and complete accurate forecasting through developing a detailed territory plan
+ Leverage prospect stories to create a compelling value proposition with insights into value for that specific account
+ Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services
+ Travel as necessary within your territory, and to company-wide meetings
**Your Experience**
+ Experience and knowledge of SaaS-based architectures, ideally in a networking and/or security industry
+ Demonstrated experience selling complex solutions, value selling, and/or consultative sales techniques
+ Technical aptitude for understanding how technology products and solutions solve business problems
+ Identifies problems, reviews data, determines the root causes, and provides scalable solutions
+ Cultivate relationships with our channel partners to bring channel-centric go-to-market approach for our customers
+ Demonstrates in depth knowledge of the full sales cycle and the ability to follow a structured sales process
+ Ability to take a holistic approach to problem solving by understanding the bigger picture, and considering complex interrelationships and outcomes
+ Excellent time management skills, and work with high levels of autonomy and self-direction
**The Team**
Our sales team members work hand-in-hand with large organizations around the world to keep their digital environments protected. We educate, inspire, and empower our potential clients in their journey to security.
As part of our sales team, you are empowered with unmatched systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won't find someone at Palo Alto Networks that isn't committed to your success - with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our sales team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyberthreats.
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
**Is role eligible for Immigration Sponsorship? No.** **Please note that we will not sponsor applicants for work visas for this position.**
This advertiser has chosen not to accept applicants from your region.

Q-commerce Account Manager Kenya

Nairobi, Nairobi KES1200000 - KES2400000 Y Glovo

Posted today

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Job Description

If you're here, it's because you're looking for an
exciting ride
.

A ride that will fuel up your ambitions to take on a
new challenge and stretch yourself beyond your comfort zone.
We'll deliver a
non-vanilla culture built on talent, where we work to amplify the impact on millions of people
, paving the way forward together.

Not your usual app
. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?
Our culture and strong values.
Our career development philosophy.
Our commitment to being a force for good.
We have a vision:
Building the largest marketplace in your city, to give access to anything in minutes.
And this is where your ride starts.

THE JOURNEY

  • Build and maintain strong, long-term relationships with Retail Partners, through consistent and proactive communication.
  • Understand Partners' business goals and challenges to provide strategic guidance and support.
  • Manipulate and analyse data to drive operational excellence, growth and profitability, both for your Partners and for Glovo.
  • Drive rapid revenue growth through smart promotions, high-impact marketing activations, and menu optimization.
  • Take ownership of partner revenue performance, driving measurable growth.
  • Collaborate with internal teams to develop and implement customised solutions to meet Partners' needs, including Marketing, Operations, Finance and Customer Service.
  • Take full ownership of the partner onboarding process in the App — from store setup to supporting their first days on Glovo — with a focus on operations, marketing, and sales.

What You Will Bring To The Ride

  • 1yr experience as an account manager or in a similar role. (startups, top consulting firms, top internet firms, FMCG, retailers);


  • Experience in understanding FMCG, retail and/or e-commerce business, as well as revenue/growth dynamics and drivers;
  • Commercial skills: you know how to negotiate and build your way into a super deal with big retail players;
  • Influencing skills: you can be a true project leader in multidisciplinary teams;
  • A natural bias for action: you love to build a business from scratch. You are objective and deadline-oriented;
  • A data-driven mentality: you make decisions based on data and you are not afraid of making business judgments when necessary;
  • A problem-solving mindset: you enjoy finding smart and elegant solutions to complex, multi-disciplinary problems;
  • Proficiency in English. Swahili knowledge is a plus.

Individuals representing diverse profiles,
and abilities,
encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there
Skills can be learned, and embracing diversity is invaluable.
We Believe Driven Talent Deserves

  • Top-notch private health insurance to keep you at your peak.
  • Monthly Glovo credit to satisfy your cravings
  • Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?
Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website

This advertiser has chosen not to accept applicants from your region.

Enterprise Account Manager

20117 Mwembe KES100000 Annually WhatJobs remove_red_eye View All

Posted 19 days ago

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Job Description

full-time
Our client, a dynamic provider of cloud-based business solutions, is seeking a highly accomplished Enterprise Account Manager to manage and grow their key client relationships. This is a fully remote position, offering the flexibility to foster strong partnerships and drive revenue growth from anywhere. You will be responsible for understanding the strategic objectives of your assigned enterprise accounts, identifying opportunities for upselling and cross-selling, and ensuring unparalleled client satisfaction. Your ability to build trust and deliver value will be key to success.
Key Responsibilities:
  • Manage and nurture a portfolio of high-value enterprise clients, serving as their primary point of contact.
  • Develop and execute strategic account plans to achieve revenue growth and client retention targets.
  • Proactively identify client needs and opportunities for our client's solutions to address business challenges and drive value.
  • Conduct regular business reviews with clients to assess performance, gather feedback, and ensure satisfaction.
  • Drive adoption and utilization of our client's products and services within enterprise accounts.
  • Collaborate with internal teams (sales, support, product) to ensure seamless service delivery and client success.
  • Negotiate contract renewals and identify opportunities for expansion within existing accounts.
  • Stay informed about industry trends, competitor offerings, and the evolving needs of enterprise clients.
  • Build strong, long-term relationships with key stakeholders at all levels within client organizations.
  • Act as a client advocate internally, ensuring their needs are met and their feedback is incorporated into product development.
  • Prepare and deliver compelling presentations and proposals to clients.

Qualifications:
  • Bachelor's degree in Business, Marketing, or a related field. An MBA or relevant professional certification is a plus.
  • Minimum of 5 years of experience in enterprise account management, sales, or client success roles, preferably in the B2B SaaS industry.
  • Proven track record of successfully managing large, complex accounts and exceeding revenue targets.
  • Excellent communication, interpersonal, and negotiation skills.
  • Strong business acumen and the ability to understand complex business challenges.
  • Proficiency in CRM software (e.g., Salesforce) and sales tools.
  • Demonstrated ability to build rapport and establish trust with senior executives.
  • Highly organized, self-motivated, and capable of working independently in a remote environment.
  • Ability to develop strategic account plans and execute them effectively.
  • A proactive approach to problem-solving and client satisfaction.

This is an exciting opportunity for a client-focused professional to excel in a remote role. We encourage applications from qualified individuals in or near **Naivasha, Nakuru, KE**, and across Kenya.
This advertiser has chosen not to accept applicants from your region.

Lead Aesthetician & Client Relations Manager

20117 Mwembe KES80000 Annually WhatJobs

Posted 19 days ago

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Job Description

full-time
Our client is looking for an exceptional Lead Aesthetician and Client Relations Manager to manage their esteemed beauty and wellness services, operating on a fully remote model. This role combines expert-level skincare knowledge with outstanding client management capabilities, ensuring every client receives personalized attention and achieves their aesthetic goals. As a fully remote operation, we pride ourselves on delivering high-quality virtual consultations, treatment planning, and follow-up care, utilizing advanced telehealth and client management platforms. The successful candidate will not only perform advanced aesthetic treatments virtually but also lead client onboarding, consultation scheduling, and post-treatment support, cultivating strong, long-lasting client relationships. This position requires a deep understanding of dermatological principles, a passion for client well-being, and exemplary communication skills to thrive in a remote setting.

Key Responsibilities:
  • Conduct in-depth virtual consultations to assess client skin concerns and recommend personalized treatment plans.
  • Perform and guide clients through advanced skincare treatments and protocols remotely.
  • Develop and maintain client records, ensuring privacy and accuracy.
  • Educate clients on skincare best practices, product recommendations, and lifestyle adjustments.
  • Manage client appointment scheduling, rescheduling, and follow-up communications.
  • Build and nurture strong client relationships, fostering loyalty and encouraging referrals.
  • Address client inquiries and concerns promptly and professionally, ensuring a high level of satisfaction.
  • Stay current with the latest trends, technologies, and products in the beauty and wellness industry.
  • Collaborate with the marketing team on content creation and client engagement strategies.
  • Train and mentor new remote aesthetic team members on treatment protocols and client service standards.
  • Achieve client retention and satisfaction targets in a virtual environment.
  • Ensure compliance with all relevant health and safety regulations in remote service delivery.

Qualifications:
  • Certified Aesthetician with a minimum of 5 years of experience in a clinical or high-end spa setting.
  • Strong knowledge of various skin types, conditions, and treatment modalities.
  • Proven experience in client consultation and relationship management.
  • Excellent communication, active listening, and interpersonal skills.
  • Proficiency in using virtual consultation tools and CRM software.
  • Ability to work independently, manage time effectively, and maintain high levels of professionalism in a remote setting.
  • Passion for beauty, wellness, and client success.
  • Additional certifications in specialized treatments (e.g., laser, advanced peels) are highly desirable.
  • A strong understanding of digital marketing and social media engagement is a plus.
This is an exceptional opportunity to blend your passion for aesthetics with a fulfilling remote career. If you excel at creating personalized client experiences and thrive in a digitally connected world, apply now. The role is conceptually situated in **Naivasha, Nakuru, KE**, but is entirely remote.
This advertiser has chosen not to accept applicants from your region.
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Senior Enterprise Account Manager

20100 Mwembe KES7000000 annum + com WhatJobs remove_red_eye View All

Posted 19 days ago

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Job Description

full-time
Our client is looking for a results-driven and strategic Senior Enterprise Account Manager to manage and grow high-value client relationships in the B2B technology sector. This role offers a hybrid work model, combining the benefits of remote flexibility with in-person collaboration. You will be responsible for nurturing existing accounts, identifying new business opportunities within those accounts, and ensuring client satisfaction and retention. This is an exciting opportunity to make a significant impact within a rapidly evolving industry.

Key Responsibilities:
  • Manage a portfolio of key enterprise accounts, building strong, long-term relationships with C-level executives and decision-makers.
  • Develop and execute strategic account plans to achieve sales targets and revenue growth.
  • Identify and pursue upsell and cross-sell opportunities within existing accounts by understanding client needs and business objectives.
  • Conduct regular business reviews with clients to assess satisfaction, identify areas for improvement, and reinforce the value proposition.
  • Act as the primary point of contact for clients, coordinating with internal teams (e.g., product, support, marketing) to ensure seamless service delivery.
  • Negotiate contract renewals and new business agreements, ensuring favorable terms for both parties.
  • Analyze account performance data and market trends to inform account strategy and identify potential risks or opportunities.
  • Stay updated on industry best practices, competitive landscape, and our client's product/service offerings.
  • Prepare and deliver compelling sales presentations and proposals tailored to client needs.
  • Achieve and exceed defined sales quotas and performance metrics.

Qualifications:
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Minimum of 5-7 years of proven experience in enterprise account management, sales, or business development, preferably in the technology or SaaS industry.
  • Demonstrated success in managing large, complex accounts and achieving significant revenue growth.
  • Excellent negotiation, communication, and presentation skills.
  • Strong understanding of sales methodologies and CRM systems (e.g., Salesforce).
  • Ability to build rapport and trust with senior-level executives.
  • Strategic thinking and problem-solving capabilities.
  • Proven ability to work independently and collaboratively in a hybrid work environment.
  • Familiarity with the Kenyan market is a plus.
  • Must be based in or willing to travel to **Nakuru, Nakuru, KE** for in-office meetings as required by the hybrid policy.

This is an excellent opportunity for a seasoned sales professional looking to advance their career with a leading organization.
This advertiser has chosen not to accept applicants from your region.

Lead Aesthetician & Client Relations Manager (Remote)

60200 Meru , Eastern KES90000 Annually WhatJobs

Posted 1 day ago

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Job Description

full-time
Our client is looking for an accomplished and passionate Lead Aesthetician to manage client relations and provide expert consultation in a fully remote capacity. This unique role combines advanced skincare expertise with exceptional client management skills. You will be responsible for virtual consultations, developing personalized skincare treatment plans, and guiding clients through product selection and usage. A deep knowledge of various skin types, conditions, and the latest aesthetic treatments is crucial. You will also leverage your expertise to train and mentor junior team members remotely, ensuring consistent service quality and adherence to our client's high standards. Key responsibilities include conducting thorough virtual skin assessments, recommending appropriate treatments and at-home care regimens, and following up with clients to ensure satisfaction and track progress. You will play a vital role in building and maintaining long-term client relationships, fostering loyalty through exceptional service and personalized attention. This involves managing client appointments, handling inquiries with professionalism and efficiency, and resolving any concerns promptly. The role also requires staying abreast of industry trends, new product developments, and innovative treatment techniques to provide cutting-edge advice. You will contribute to content creation for marketing materials, such as blog posts and social media updates, sharing your expertise to engage potential clients. An understanding of digital client management tools and platforms is essential for success in this remote environment. We seek a highly organized, communicative, and empathetic individual who can build trust and rapport with clients virtually. The ability to explain complex skincare concepts in an accessible manner and motivate clients towards achieving their skin goals is paramount. This position offers a fantastic opportunity for a seasoned aesthetician to expand their reach and impact within a forward-thinking organization, contributing to client well-being and business growth.
This advertiser has chosen not to accept applicants from your region.

Customer Success Manager, Remote Client Relations

40100 Kisumu KES100000 Annually WhatJobs

Posted 8 days ago

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Job Description

full-time
Our client, a rapidly growing tech company, is looking for an exceptional Customer Success Manager to join their entirely remote client services team. In this role, you will be the primary point of contact for a portfolio of clients, ensuring they maximize their value from our client's products and services. Your mission will be to foster strong, long-term client relationships, drive product adoption, and proactively identify opportunities for client growth and retention. This is a remote-first position, demanding excellent communication, organizational, and problem-solving skills. Responsibilities include onboarding new clients, conducting regular check-ins, providing training and support, gathering customer feedback, and advocating for client needs internally. The ideal candidate is empathetic, possesses strong interpersonal skills, and has a passion for helping customers achieve their goals. Experience with customer relationship management (CRM) software and ticketing systems is required. A solid understanding of SaaS products and the ability to explain technical features in a clear, accessible manner are essential. You must be proactive, resourceful, and capable of managing multiple client accounts simultaneously in a virtual environment. This role requires a Bachelor's degree in Business, Communications, or a related field, along with at least 3 years of experience in customer success, account management, or a similar client-facing role. Our client is dedicated to providing a supportive and collaborative remote work environment, enabling its employees to achieve work-life balance while delivering outstanding customer experiences. This is a fantastic chance to build meaningful connections with clients and contribute to customer loyalty and company growth.
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