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POSITION: Employee Relations Officer
REPORTS TO: REGIONAL Human Resource and Administration Manager
LOCATION: Nairobi
Job Summary
The Employee Relations Officer will play a critical role in fostering trust between the organization and its employees. This position is responsible for creating and implementing strategies to maintain positive working relationships, safeguarding matters related to KRCS employees, ensure compliance with labor laws, and promote an engaging work environment. The role involves advising management on complex employee relations matters, developing HR policies, and driving initiatives that balance employee needs with organizational goals in collaboration with the safeguarding coordinator.
SCOPE OF THE ROLE:

• All employee relations and human resource safeguarding issues within KRCS

KEY RESPONSIBILITIES:
Employee Relations Strategy

• Develop and implement a comprehensive Employee Relations Strategy that aligns with organizational goals and promotes positive working relationships
• Lead negotiations and dialogue to balance organizational needs with employee demands, fostering mutual understanding and cooperation
• Collaborate with human resource manager to design and implement strategies that address employee concerns and organizational expectations

Legal Compliance & Policy Development

• Ensure all employee relations practices comply with Kenyan labor laws and regulations
• Provide expertise on legal considerations during all stages of the employment relationship, including recruitment, on boarding, performance management, and termination and HR safeguarding
• Develop, update, and interpret HR policies and procedures to reflect legal requirements and best practices

Conflict Resolution & Advisory Support

• Facilitate constructive dialogue between employees and management on employment-related issues
• Counsel managers and employees on handling workplace conflicts, grievances, and disciplinary matters
• Serve as a mediator in conflict resolution to maintain harmonious working relationships

Monitoring & Evaluation of Employee Relations Efforts

• Monitor the impact of employee relations programs, identifying strengths, weaknesses, and areas for improvement
• Analyze trends and metrics to propose data-driven recommendations for improving policies and processes

Discipline & Performance Management

• Manage employee discipline and performance improvement processes in collaboration with HR, managers and Heads of Departments
• Partner with supervisors to develop and implement corrective actions and performance-based initiatives

Employee Advocacy & Communication

• Educate and communicate with employees about HR policies, benefits, and workplace expectations to foster understanding and alignment
• Act as an advocate for employees while ensuring alignment with organizational objectives
• Proactively mitigate potential risks related to employee dissatisfaction or conflicts.

Additional Responsibilities

• Investigate and resolve cases of employee dissatisfaction, misconduct, or workplace issues
• Attend and document disciplinary hearings in an advisory capacity and ensure documentation is well kept
• Collaborate with the safeguarding coordinator to ensure all records are kept and all incidences reported and tracked for compliance and closure
• Participate in HR-related projects and initiatives as assigned by the Head of HR

Risk Management and Compliance

• Risk owner, responsible for managing and making decisions relating to threats and opportunities that may affect the unit
• Responsible for assessing, documenting, monitoring and reporting risks to the Deputy Secretary General
• Member of the Risk Oversight Committee, responsible for supporting the Secretary General in managing KRCS risks

EDUCATION AND EXPERIENCE:

• Bachelor's degree in Human Resources, Business Administration, Law, or related field
• Certification in Employee Relations, HR Management, or Labor Laws is highly preferred

Desired Skills and Competencies

• 4+ years of experience in employee relations, labor law, or HR policy development
• Strong knowledge of labor law, employment policies, and HR best practices
• Demonstrated expertise in Kenyan labor laws and regulations
• Proven ability to lead negotiations and resolve conflicts effectively
• Exceptional interpersonal and communication skills to build trust and rapport
• Analytical and problem-solving abilities to evaluate complex employee relations issues
• Leadership and conflict resolution skills to manage sensitive situations
• Ability to work collaboratively with diverse teams and stakeholders

Preferred Skills

• Familiarity with HR tools and systems for tracking employee relations metrics
• Project management skills for handling multiple HR initiatives

Application Procedure

Interested candidates who meet the above qualifications should apply strictly through the link below by sharing your CV and cover letter.

to reach us not later than 13th September 2025; Indicate location you are applying for as per the below list.

Job disclaimer and notification:

Kenya Red Cross Society is an equal opportunity employer and does not charge / accept any amount or security deposit from job seekers during the selection process or while inviting candidates for an interview. Kenya Red Cross Society is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

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• Conduct prompt, thorough, and objective investigations into employee complaints, grievances, and policy violations.
• Provide expert guidance and support to managers and employees on a wide range of employee relations matters, including performance issues, conduct, disciplinary actions, and conflicts.
• Interpret and ensure consistent application of HR policies and procedures across the organization.
• Advise on legal compliance related to employment law, ensuring adherence to all relevant statutes and regulations.
• Develop and deliver training programs to managers and employees on topics such as conflict resolution, effective communication, and HR policies.
• Facilitate and mediate workplace disputes to achieve amicable resolutions.
• Collaborate with HR Business Partners and legal counsel on complex employee relations cases.
• Analyze employee relations trends and data to identify potential issues and recommend preventative measures.
• Contribute to the development and refinement of HR policies and procedures.
• Maintain confidential and accurate records of all employee relations activities.
• Promote a positive and inclusive workplace culture through proactive initiatives.
• Stay current with changes in labor laws and HR best practices.

• Bachelor's degree in Human Resources, Law, Psychology, or a related field.
• Minimum of 5 years of dedicated experience in employee relations or a closely related HR field.
• Strong knowledge of Kenyan labor laws and employment regulations.
• Demonstrated experience in conducting workplace investigations and conflict resolution.
• Excellent communication, interviewing, and interpersonal skills.
• High level of integrity, discretion, and professionalism.
• Ability to remain objective and empathetic in sensitive situations.
• Proficiency in HRIS systems and Microsoft Office Suite.
• Strong analytical and problem-solving abilities.
• Proven ability to work independently and manage multiple priorities in a remote environment.
• Experience with virtual communication and collaboration tools is essential.

• Develop and implement proactive employee relations strategies and programs.
• Investigate and resolve employee grievances, disputes, and complex issues promptly and fairly.
• Ensure compliance with all relevant labor laws and regulations.
• Advise management on employee relations matters, including performance management and disciplinary actions.
• Develop and deliver training on employee relations best practices and company policies.
• Conduct risk assessments and implement strategies to mitigate potential employee relations issues.
• Champion a positive and inclusive workplace culture.
• Collaborate with legal counsel and HR partners on sensitive cases.
• Maintain accurate and confidential employee relations records.
• Stay current with evolving employment laws and best practices in employee relations.

• Minimum of 8 years of progressive experience in Human Resources with a specialization in Employee Relations.
• Proven track record of successfully managing complex employee relations issues and investigations.
• In-depth knowledge of Kenyan labor laws and regulations.
• Excellent communication, interpersonal, and conflict resolution skills.
• Strong ethical compass and ability to handle sensitive information with discretion.
• Experience developing and implementing employee relations policies and procedures.
• Ability to work autonomously and manage multiple priorities in a remote setting.
• Master's degree in Human Resources, Law, or a related field is preferred.
• Certification such as CHRP is a strong asset.
• Demonstrated ability to build trust and credibility with employees at all levels.

• Develop and oversee the implementation of comprehensive employee relations policies and procedures.
• Serve as the primary point of contact for employee grievances, investigations, and dispute resolution.
• Ensure full compliance with all national and local labor laws and regulations.
• Develop and deliver training programs on HR compliance, employee conduct, and best practices.
• Advise management on employee relations matters, including performance management, disciplinary actions, and terminations.
• Conduct thorough investigations into workplace issues, ensuring fairness and objectivity.
• Develop and maintain proactive strategies to foster a positive and inclusive workplace culture.
• Manage workers' compensation claims and unemployment insurance processes.
• Stay current with legislative changes and industry best practices in employee relations and compliance.
• Collaborate with legal counsel on complex employee relations and compliance matters.
• Develop and manage HR budgets related to employee relations and compliance initiatives.
• Analyze HR data to identify trends and areas for improvement in employee relations.

• Develop and implement proactive employee relations strategies to enhance engagement and mitigate risks.
• Conduct thorough and impartial investigations into employee complaints, grievances, and policy violations.
• Provide guidance and support to managers and employees on HR policies, procedures, and best practices.
• Facilitate conflict resolution and mediation processes to achieve constructive outcomes.
• Advise on disciplinary actions, performance improvement plans, and terminations, ensuring compliance with all relevant laws and regulations.
• Stay current with changes in employment law and HR best practices, ensuring company policies are up-to-date and effectively communicated.
• Develop and deliver training programs on employee relations topics for managers and employees.
• Analyze employee relations trends and data to identify areas for improvement and recommend proactive solutions.
• Serve as a trusted advisor and confidential resource for employees and management.
• Foster a culture of trust, respect, and open communication throughout the organization.

• Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field; Master's degree or relevant professional certification (e.g., SHRM-SCP, HRCI) strongly preferred.
• Minimum of 7 years of progressive experience in employee relations, HR management, or a closely related field.
• Demonstrated expertise in conducting complex workplace investigations and managing employee grievances.
• In-depth knowledge of Kenyan labor laws, regulations, and HR best practices.
• Proven ability to mediate conflicts and facilitate positive resolutions.
• Excellent communication, interpersonal, and negotiation skills, with the ability to influence stakeholders at all levels.
• Strong analytical and problem-solving abilities, with a keen eye for detail.
• Experience developing and delivering HR training programs.
• High level of integrity, discretion, and ability to handle sensitive information with confidentiality.
• Proficiency in HRIS systems and Microsoft Office Suite.