6,594 Director Of Hotel Operations Remote Oversight jobs in Kenya
Hotel General Manager (Remote Oversight)
Posted 5 days ago
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Job Description
Our client is seeking a dynamic and experienced Hotel General Manager to oversee operations from a remote capacity. This role is fully remote, focusing on strategic management, financial oversight, and driving operational excellence across multiple properties or a large establishment. The ideal candidate will have a proven track record in hospitality management, with exceptional leadership, financial acumen, and a strong understanding of hotel operations. You will be responsible for setting strategic goals, developing business plans, managing budgets, and ensuring guest satisfaction and profitability. Key duties include performance monitoring, implementing best practices in service delivery, managing key performance indicators (KPIs), and fostering a positive work environment for on-site teams. This position requires strong analytical skills to interpret financial reports, market trends, and guest feedback to make informed decisions. Excellent communication and interpersonal skills are essential for effectively liaising with on-site management, corporate leadership, and stakeholders. You will be expected to conduct regular virtual meetings with property managers, conduct remote site inspections (when feasible), and ensure adherence to brand standards and operational guidelines. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is required, along with a minimum of 5 years of progressive experience in hotel management, ideally with multi-property oversight or significant operational responsibility. Experience with property management systems (PMS) and revenue management software is crucial. If you are a strategic thinker with a passion for delivering exceptional guest experiences and possess the ability to lead and inspire from a distance, this is a remarkable opportunity to leverage your expertise in a flexible, remote role.
Location: Eldoret, Uasin Gishu, KE (Remote)
Location: Eldoret, Uasin Gishu, KE (Remote)
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Director of Hotel Operations - Remote Oversight
Posted 20 days ago
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Job Description
Our client, a distinguished hospitality group, is seeking an experienced and dynamic Director of Hotel Operations to oversee multiple properties from a fully remote capacity. This senior leadership role requires a visionary individual capable of driving operational excellence, enhancing guest satisfaction, and maximizing profitability across diverse hotel locations. You will be responsible for developing and implementing strategic operational plans, setting high standards for service delivery, and ensuring the consistent application of brand policies and procedures. The ideal candidate will possess a deep understanding of all facets of hotel management, exceptional leadership qualities, and a proven ability to manage and motivate teams remotely.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Develop and execute comprehensive operational strategies to ensure optimal hotel performance and guest satisfaction across all properties.
- Set high standards for service quality, operational efficiency, and brand consistency.
- Oversee budgets, P&L statements, and financial performance for each hotel, identifying areas for cost savings and revenue enhancement.
- Lead, mentor, and inspire on-site hotel management teams to achieve their goals.
- Develop and implement effective training programs for hotel staff to ensure high levels of service and operational competence.
- Ensure compliance with all health, safety, and legal regulations.
- Monitor industry trends and best practices to implement innovative solutions and maintain competitive advantage.
- Conduct regular remote performance reviews and site visits (as feasible) to assess operational effectiveness.
- Manage relationships with key vendors and suppliers.
- Drive initiatives aimed at enhancing guest loyalty and positive reviews.
- Foster a culture of continuous improvement and operational excellence.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred.
- Minimum of 10 years of progressive experience in hotel operations management, with at least 5 years in a senior leadership role (e.g., General Manager, Director of Operations).
- Proven track record of successfully managing multiple hotel properties and achieving financial targets.
- Extensive knowledge of all hotel departments, including F&B, Rooms Division, Sales & Marketing, and Finance.
- Exceptional leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Proficiency in hotel management software and operational reporting tools.
- Ability to thrive in a remote work environment, demonstrating self-discipline and effective virtual collaboration.
- Commitment to delivering outstanding guest experiences.
- Experience with international hospitality standards is a plus.
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Hotel Operations Manager - Remote Oversight
Posted 22 days ago
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Job Description
Our client is seeking a seasoned Hotel Operations Manager to provide remote oversight and strategic guidance for their hospitality establishments. This is a fully remote position, ideal for a leader with a comprehensive understanding of hotel operations and a proven ability to manage teams and drive guest satisfaction from a distance. Your responsibilities will include developing and implementing operational strategies to optimize efficiency, profitability, and service quality across multiple properties. You will oversee key departments such as front office, housekeeping, food and beverage, and maintenance, ensuring adherence to brand standards and operational best practices. This role involves analyzing financial performance, managing budgets, and identifying areas for cost savings and revenue enhancement. You will also be responsible for staff training and development initiatives, fostering a culture of excellence and guest-centric service. The ideal candidate will have a degree in Hospitality Management or a related field, coupled with at least 5 years of experience in progressive hotel management roles. Proven experience in P&L management, operational efficiency improvements, and staff leadership is essential. Strong analytical, problem-solving, and decision-making skills are required. Excellent communication and interpersonal abilities are crucial for effectively liaising with on-site managers and remote teams. This unique remote role offers the flexibility to manage operations effectively while maintaining a strong focus on strategic initiatives and performance improvement. We are looking for a dynamic leader who can inspire teams and ensure exceptional guest experiences across all locations. The ability to adapt to diverse operational challenges and implement innovative solutions is paramount.
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Senior Director of Hotel Operations - Remote Oversight
Posted 22 days ago
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Job Description
Our client is seeking a seasoned and dynamic Senior Director of Hotel Operations to provide strategic oversight and operational leadership across their portfolio of properties, operating in a fully remote capacity. This executive role is responsible for setting operational standards, driving exceptional guest experiences, optimizing revenue, and ensuring profitability. You will work closely with on-site management teams, leveraging technology and data analytics to monitor performance, implement best practices, and guide strategic decisions. The ideal candidate will possess extensive experience in luxury hospitality management, a strong understanding of financial management, and a proven ability to lead and inspire teams remotely. This is a critical leadership role for ensuring consistent quality and service excellence across diverse locations.
Responsibilities:
Responsibilities:
- Develop and implement strategic operational plans to enhance guest satisfaction, operational efficiency, and financial performance.
- Oversee and guide General Managers and property-level leadership teams across the portfolio.
- Establish and enforce high standards for service quality, safety, and operational excellence.
- Monitor key performance indicators (KPIs) related to revenue, costs, guest satisfaction, and employee engagement.
- Identify opportunities for revenue enhancement and cost control measures.
- Develop and manage operating budgets, ensuring financial targets are met or exceeded.
- Implement and champion new initiatives and technologies to improve operational effectiveness.
- Conduct regular performance reviews and provide constructive feedback to property leadership.
- Ensure compliance with all relevant regulations and company policies.
- Foster a culture of continuous improvement and professional development within the operational teams.
- Effectively communicate strategies and performance updates to senior leadership.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; MBA or equivalent is a plus.
- A minimum of 10 years of progressive experience in hotel operations management, with at least 5 years in a senior leadership role (e.g., Area General Manager, Director of Operations).
- Demonstrated success in managing multiple hotel properties and achieving operational and financial targets.
- In-depth knowledge of hotel operations, including F&B, rooms division, sales, marketing, and finance.
- Strong understanding of revenue management principles and P&L management.
- Excellent leadership, communication, and interpersonal skills, with the ability to motivate and guide remote teams.
- Proficiency in using hotel management software and data analytics tools.
- Ability to analyze complex operational data and make informed strategic decisions.
- This position is based in Machakos, Machakos, KE but is a fully remote role.
This advertiser has chosen not to accept applicants from your region.
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Luxury Hotel Operations Manager - Remote Oversight
Posted 6 days ago
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Job Description
Our client, a renowned boutique hotel group, is seeking an experienced and visionary Luxury Hotel Operations Manager to oversee the strategic and operational aspects of their properties. This is a unique, fully remote position that requires an individual with a deep understanding of luxury hospitality, exceptional leadership qualities, and the ability to drive excellence from a distance. You will be responsible for ensuring world-class guest experiences, optimizing operational efficiency, and leading teams to achieve outstanding results.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and implement strategic operational plans to enhance the overall guest experience and profitability of hotel properties.
- Oversee all hotel departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance, ensuring seamless integration and service delivery.
- Set and maintain high standards of service quality, cleanliness, and presentation across all managed properties.
- Manage budgets, control costs, and identify opportunities for revenue enhancement.
- Develop and implement standard operating procedures (SOPs) to ensure consistency and efficiency.
- Lead, motivate, and mentor on-site hotel management teams, fostering a culture of excellence and guest-centricity.
- Conduct regular remote audits and performance reviews of hotel operations and staff.
- Utilize technology and reporting tools to monitor key performance indicators (KPIs) and make data-driven decisions.
- Handle escalated guest complaints and resolve issues promptly and professionally.
- Collaborate with marketing and sales teams to develop strategies that drive occupancy and revenue.
- Ensure compliance with all health, safety, and hygiene regulations.
- Stay informed about industry trends and best practices in luxury hospitality management.
Qualifications:
- Minimum of 7 years of progressive experience in hotel management, with at least 3 years in a senior leadership role overseeing multiple properties or a large luxury hotel.
- Proven ability to manage diverse teams and drive performance in a hospitality setting.
- Strong financial acumen, with experience in budgeting, P&L management, and cost control.
- Excellent understanding of luxury hospitality standards and guest service excellence.
- Exceptional problem-solving, decision-making, and organizational skills.
- Proficiency in hotel management software and remote collaboration tools.
- Outstanding communication and interpersonal skills, with the ability to build rapport with stakeholders at all levels.
- Demonstrated ability to lead and inspire teams remotely.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field is highly desirable.
- Ability to travel occasionally for critical on-site assessments or events.
This advertiser has chosen not to accept applicants from your region.
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Senior Hotel Operations Manager - Remote Oversight
Posted 22 days ago
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Job Description
Our client, a boutique hotel group known for its exceptional guest experiences, is seeking a dynamic and experienced Senior Hotel Operations Manager to oversee operations from a fully remote capacity. This crucial role requires a seasoned hospitality professional to manage and optimize the day-to-day functions of multiple properties, ensuring consistent service excellence, operational efficiency, and profitability. You will work closely with on-site management teams, providing guidance, implementing best practices, and driving performance improvements across all aspects of hotel operations, including front office, F&B, housekeeping, and maintenance.
Responsibilities:
Responsibilities:
- Provide strategic leadership and remote oversight for multiple hotel properties, ensuring alignment with brand standards and guest satisfaction goals.
- Develop and implement operational policies and procedures to enhance efficiency, service quality, and cost control.
- Monitor key performance indicators (KPIs) across all departments, including occupancy rates, revenue per available room (RevPAR), guest satisfaction scores, and departmental P&Ls.
- Collaborate closely with on-site General Managers and department heads to set objectives, provide guidance, and resolve operational challenges.
- Drive revenue generation initiatives and cost-saving measures throughout the properties.
- Ensure compliance with health, safety, and sanitation regulations.
- Develop and implement training programs to enhance staff performance and guest service skills.
- Conduct regular virtual performance reviews and provide constructive feedback to on-site management teams.
- Utilize technology and data analytics to identify trends, forecast needs, and make informed operational decisions.
- Manage relationships with key vendors and suppliers.
- Support the development and execution of marketing and sales strategies as they relate to operational capabilities.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hotel operations management, with demonstrated success in multi-property oversight.
- Proven track record of improving operational efficiency, guest satisfaction, and profitability.
- In-depth knowledge of all hotel departments, including Front Office, Food & Beverage, Housekeeping, and Sales & Marketing.
- Strong financial acumen and experience managing departmental budgets and P&Ls.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in property management systems (PMS) and hotel operational software.
- Demonstrated ability to lead and motivate teams remotely and effectively manage diverse stakeholders.
- Strong problem-solving and decision-making abilities.
- Experience in boutique or luxury hotel environments is a plus.
- Willingness to travel occasionally for critical site visits or key events.
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5
Lead Boutique Hotel Operations Manager (Remote Oversight)
Posted 6 days ago
Job Viewed
Job Description
Our client, a prestigious hospitality group, is looking for a talented and experienced Lead Boutique Hotel Operations Manager to oversee operations remotely. This position requires a strategic thinker with a proven track record in managing luxury hotel environments and a strong ability to lead teams from a distance. You will be responsible for ensuring exceptional guest experiences, optimizing operational efficiency, and maintaining brand standards across multiple properties. As a fully remote role, you will utilize advanced communication and management technologies to monitor performance, troubleshoot issues, and guide on-site staff. Key duties include developing and implementing operational strategies, managing budgets, overseeing staff training and development, and ensuring compliance with health and safety regulations. You will work closely with general managers and department heads to drive revenue growth and guest satisfaction. This role demands a proactive approach to problem-solving and the ability to foster a positive and productive remote work culture. The ideal candidate will possess strong leadership, analytical, and financial management skills, along with a deep understanding of the luxury hospitality market. A passion for service excellence and a commitment to delivering outstanding results in a remote setting are essential. This is a unique opportunity to leverage your expertise in the beautiful coastal city of Mombasa, Mombasa, KE , while enjoying the flexibility of a remote-first work arrangement.
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Senior Leisure Operations Manager
Posted 6 days ago
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Job Description
Our client, a leading provider of recreational and hospitality services, is seeking a dynamic and experienced Senior Leisure Operations Manager to oversee and optimize their diverse leisure offerings. This is a fully remote position, offering the flexibility to manage operations and teams from anywhere within Kenya. You will be responsible for the strategic planning, development, and efficient management of all leisure operations, including fitness facilities, recreational programs, entertainment services, and guest experiences. Your role will involve setting operational standards, developing budgets, managing staff performance, ensuring compliance with health and safety regulations, and driving initiatives to enhance customer satisfaction and revenue growth. The ideal candidate will possess a Bachelor's degree in Hospitality Management, Recreation Management, Business Administration, or a related field, coupled with extensive experience in leisure operations management. Proven leadership skills, exceptional business acumen, and a strong understanding of operational best practices within the leisure and hospitality industry are essential. You must be adept at financial management, strategic planning, and team leadership. Excellent communication, interpersonal, and problem-solving skills are crucial for managing diverse stakeholders, including staff, guests, and suppliers. This position requires a proactive, results-oriented individual who can effectively lead and motivate a team in a remote capacity, ensuring the delivery of exceptional leisure experiences.
Responsibilities:
Responsibilities:
- Develop and implement strategic plans for all leisure operations.
- Manage daily operations of various leisure facilities and programs, ensuring high standards of service.
- Create and manage operational budgets, controlling costs and maximizing revenue.
- Lead, train, and motivate a team of operational staff.
- Ensure compliance with all health, safety, and licensing regulations.
- Develop and implement service standards and operational procedures.
- Monitor customer feedback and implement initiatives to enhance guest satisfaction.
- Manage relationships with vendors and suppliers.
- Analyze operational data to identify areas for improvement and implement corrective actions.
- Collaborate with marketing and sales teams to promote leisure offerings.
- Bachelor's degree in Hospitality Management, Recreation Management, Business Administration, or a related field.
- Minimum of 6 years of experience in leisure or hospitality operations management.
- Demonstrated success in managing diverse leisure facilities and services.
- Strong understanding of operational best practices, financial management, and P&L responsibility.
- Excellent leadership, team management, and motivational skills.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Ability to work independently and drive results in a remote setting.
- Proficiency in relevant operational software and systems.
- Passion for delivering outstanding guest experiences.
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Remote Leisure Operations Manager
Posted 22 days ago
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Job Description
Our client, a leader in innovative leisure and hospitality solutions, is seeking a highly organized and strategic Remote Leisure Operations Manager. This position is integral to ensuring the smooth and efficient operation of our client's leisure facilities, despite being a fully remote role. You will oversee the planning, execution, and management of various leisure activities and services, focusing on customer satisfaction and operational excellence. The ideal candidate will have extensive experience in leisure management, strong leadership skills, and the ability to manage remote teams and complex projects. This is a remote-first opportunity, perfect for a motivated professional seeking a flexible work arrangement.
Responsibilities:
Qualifications:
This remote role provides an excellent opportunity to drive operational success in the leisure sector. The operational focus of this role is in the vicinity of Mlolongo, Machakos, KE , however, the position is fully remote.
Responsibilities:
- Develop and implement operational strategies for leisure facilities and services.
- Manage daily operations, ensuring high standards of quality, safety, and customer service.
- Oversee scheduling, resource allocation, and budget management for leisure operations.
- Lead and motivate remote teams of leisure staff, fostering a positive and productive work environment.
- Develop and execute marketing plans to promote leisure activities and attract new customers.
- Monitor industry trends and best practices to identify opportunities for innovation and improvement.
- Ensure compliance with all relevant health, safety, and licensing regulations.
- Manage relationships with third-party vendors and suppliers.
- Analyze operational data to identify areas for efficiency gains and cost savings.
- Handle customer feedback and resolve any issues or complaints promptly and effectively.
- Develop and implement training programs for staff to enhance service delivery.
- Collaborate with management to set strategic goals and objectives for the leisure division.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, Recreation Management, or a related field.
- Minimum of 6 years of experience in leisure operations management or a similar role.
- Proven experience in managing diverse leisure activities (e.g., sports facilities, entertainment venues, event planning).
- Strong leadership and team management skills, with experience leading remote teams.
- Excellent organizational, planning, and problem-solving abilities.
- Proficiency in budgeting, financial management, and resource allocation.
- Strong understanding of customer service principles and practices.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple priorities in a remote setting.
- Knowledge of relevant health, safety, and regulatory standards.
- Experience with leisure management software is a plus.
This remote role provides an excellent opportunity to drive operational success in the leisure sector. The operational focus of this role is in the vicinity of Mlolongo, Machakos, KE , however, the position is fully remote.
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Senior Leisure Operations Manager - Adventure Tourism
Posted 2 days ago
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Job Description
Our client, a leading operator in adventure tourism and outdoor recreation, is seeking a seasoned and enthusiastic Senior Leisure Operations Manager to oversee and enhance their operational excellence from a fully remote capacity. This role is paramount in ensuring the seamless delivery of high-quality, safe, and memorable experiences for guests participating in a variety of adventure activities. You will be responsible for strategic planning, team leadership, resource management, and maintaining impeccable safety standards across all operations. The ideal candidate possesses extensive experience in leisure or tourism operations, strong leadership skills, and a proven ability to manage complex logistics and teams remotely.
Key Responsibilities:
Key Responsibilities:
- Develop and implement operational strategies to enhance guest satisfaction, safety, and efficiency.
- Oversee day-to-day operations, including activity scheduling, resource allocation, and staff management.
- Ensure strict adherence to all health, safety, and environmental regulations and best practices.
- Recruit, train, and manage a team of operational staff, fostering a positive and high-performance work culture.
- Manage budgets, control costs, and identify opportunities for revenue enhancement.
- Develop and maintain strong relationships with suppliers, partners, and local authorities.
- Oversee equipment maintenance and inventory management to ensure optimal functionality and safety.
- Implement quality control measures and gather customer feedback to drive continuous improvement.
- Plan and execute special events or new adventure offerings.
- Respond effectively to emergencies and manage crisis situations.
- Utilize remote management tools and communication platforms to effectively oversee operations.
- Conduct regular virtual performance reviews and provide ongoing coaching to the team.
- Bachelor's degree in Hospitality Management, Tourism Management, Business Administration, or a related field.
- Minimum of 7 years of experience in operations management within the leisure, hospitality, or adventure tourism industry.
- Proven experience in managing teams and budgets effectively.
- In-depth knowledge of adventure tourism operations, safety protocols, and risk management.
- Strong understanding of customer service principles and guest experience management.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to problem-solve and make sound decisions under pressure.
- Proficiency in using operational management software and remote collaboration tools.
- Ability to work independently, manage time effectively, and maintain high standards in a remote role.
- First Aid and CPR certifications required; relevant adventure activity certifications are a plus.
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