823 Customer Accounts jobs in Nairobi
Senior Customer Success Manager - Remote Client Relations
Posted 17 days ago
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Job Description
Key Responsibilities:
- Manage a portfolio of enterprise-level clients, serving as their primary point of contact.
- Develop and execute strategic success plans tailored to each client's business objectives.
- Drive customer adoption, satisfaction, and retention through proactive engagement.
- Onboard new clients effectively, ensuring a smooth transition and quick time-to-value.
- Conduct regular business reviews with clients to demonstrate ROI and identify areas for growth.
- Monitor client health scores and proactively address potential risks or churn indicators.
- Identify and pursue opportunities for account expansion and upselling.
- Collaborate with sales, product, and support teams to ensure exceptional client experiences.
- Gather client feedback to inform product development and service improvements.
- Act as a strong advocate for client needs within the organization.
- Troubleshoot and resolve client issues efficiently and effectively.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Minimum of 5 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably within SaaS.
- Proven track record of managing enterprise client relationships and driving retention/upsell.
- Strong understanding of customer success principles and best practices.
- Proficiency with CRM software (e.g., Salesforce) and customer success platforms.
- Excellent communication, negotiation, and interpersonal skills.
- Exceptional problem-solving and analytical abilities.
- Ability to manage multiple priorities and work effectively in a fast-paced, remote environment.
- Demonstrated ability to build strong, lasting relationships with clients.
- Experience in presenting to executive-level stakeholders.
Tupande Financial Advisory Service Senior Associate
Posted today
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About One Acre Fund
Founded in 2006, One Acre Fund equips 5.5 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase their income and assets on supported land by more than 35 percent, while permanently improving their resilience. This is all made possible by our team of 9,000+ full-time staff, drawn from diverse backgrounds and professions.
To learn more, please see our Why Work Here blog post.
About The Role
As a Financial Advisory Service Senior Associate, you will deliver financial strategic and operational support to Division Leads, Department Heads and wider leadership to enable them achieve organizational objectives. The strategic support will involve translating Department strategy into financial analysis while operational support will generally involve daily financial management including budgeting and financial reporting. You will be reporting to Head of Finance in Kenya.
Responsibilities
- Lead consultant for assigned Departments in providing financial advice to support business strategies.
- Create financial models for new business opportunities that emphasize program profitability and effectiveness.
- Coordinate annual budgeting process for assigned departments / divisions.
- Provide critical assessment of all budgets and cost projections & collaborate with department heads to strategize ways to maximize cost efficiency without compromising quality.
- Work with Department Heads to manage the monthly BVA process.
- Conduct cost-benefit analyses through examining current spending, market and financial forecasts, and overall our goals to make recommendations and guide executive decision-making.
- Demonstrate a comprehensive understanding of interdependency of cost drivers and interpret for management in monthly management accounts. Prepare monthly management accounts for respective departments (income statement, cashflow, balance sheet)
- You will evaluate risk and monitor compliance with internal controls
Career Growth and Development
We have a strong culture of constant learning and we invest in developing our people. You'll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You'll have the opportunity to shape a growing organization and build a rewarding long-term career.
Qualifications
Across all roles, these are the general qualifications we look for. For this role specifically, you will have:
- 4+ years work experience in finance field with some experience in the consulting sector.
- Bachelor's in Finance, Business or related fields
- Proficiency in accounting software (SAP).
- Professional accounting certification - CPA / ACCA with knowledge of accounting fundamentals.
- Experience in financial modelling and proficiency in excel skills. Preferably great with numbers and providing quick analysis.
- Ability and drive to work independently, with conflicting demands from multiple teams.
- Experience with process design and implementation.
Preferred Start Date
As soon as possible
Job Location
Nairobi, Kenya
Benefits
Health insurance, housing, and comprehensive benefits
Eligibility
This role is only open to citizens or permanent residents of Kenya.
Application Deadline
13 October 2025
One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an address. Please report any suspicious communication here ),
but do not send applications or application materials to this email address.
Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization's mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.
Financial Accountant – Accounts Payable
Posted today
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Location:
Nairobi, Kenya |
Reports to:
Financial Controller
Join Our Team as a Financial Accountant – Accounts Payable
At
M-KOPA
, we're transforming the way people access energy, finance, and technology across Africa. We're looking for a
Financial Accountant – Accounts Payable
who thrives on accuracy, process excellence, and collaboration. This is your opportunity to play a pivotal role in keeping our operations seamless while contributing to a mission-driven organization
Why This Role is Exciting
- Impact: Directly manage vendor and internal payments that support business growth.
- Collaboration: Work closely with cross-functional teams and key vendors to ensure smooth operations.
- Professional Growth: Gain hands-on experience with advanced financial systems (Dynamics 365) and reporting processes.
- Excellence: Join a team that values precision, compliance, and continuous improvement.
Your Responsibilities
Vendor Invoice Processing & Payments
- Review, verify, and process vendor invoices accurately and on time.
- Match purchase orders with invoices and documentation to ensure accuracy.
- Prepare weekly payment files with supporting documentation.
Accounts Payable Substantiation
- Investigate and resolve discrepancies between vendor statements and company records.
- Conduct bi-weekly vendor reconciliations and clean up historical purchase orders.
Vendor & Internal Management
- Handle vendor inquiries, disputes, and documentation requests.
- Process staff advances, expense claims, cash payments, and corporate top-ups.
- Build and maintain strong relationships with vendors to support smooth transactions.
Month-End & Reporting
- Provide accounts payable data for financial statements and reconcile bank accounts.
Training & Ad Hoc Duties
- Train staff on expense and purchase order processes.
- Support finance team with purchase order requests and reporting.
Who You Are
- Bachelor's degree in Accounting, Finance, or a related field. CPA preferred.
- Proficient in accounting software (Dynamics 365, SAP, QuickBooks) and Excel.
- High attention to detail and accuracy in financial reporting.
- Strong communicator with excellent organizational skills.
- Collaborative, proactive, and solution-oriented.
Ready to Apply?
If you are passionate about finance, process excellence, and making a real impact,
we want to hear from you Apply today and join the M-KOPA family in Nairobi.
Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
Join us in shaping the future of M-KOPA as we grow together. Explore more at
m-
.
Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.
Accounting, Finance
Posted today
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About Us
KSH Group is a fast-growing Australian multinational with operations across Australia, Kenya, and Singapore in accounting, finance, investment, immigration, and legal services.
Our investment arm, Contrarian Capital, and our upcoming SACCO are central to our expansion plans. We are now looking for one exceptional individual — ambitious, intelligent, and hungry to learn — to join our Kenya office.
This is not a routine accounting or finance job. It is a strategic growth role where you will:
- Help establish and manage our SACCO,
- Support global investment projects,
- Contribute to accounting and finance operations across borders,
- And work directly with senior leadership to 10X the company's growth.
Role Overview
The successful candidate will support and learn across three key areas:
1. Accounting & Finance
- Assist in financial reporting, reconciliations, and compliance.
- Support audits, tax filings, and financial planning.
- Work with Australian and Kenyan teams on cross-border financial matters.
2. SACCO Development & Management
- Help establish and manage the SACCO once registered.
- Learn and apply SACCO governance, compliance, and member operations.
- Develop systems for reporting, lending, and member onboarding.
3. Investment & Capital Projects (Contrarian Capital)
- Assist in analyzing investment opportunities.
- Support due diligence, financial modelling, and portfolio monitoring.
- Learn how capital is structured and deployed in real businesses.
Who We're Looking For
We are seeking a fast learner and all-rounder who is ambitious enough to grow quickly with us.
Preferred Background:
- Bachelor's degree in Accounting, Finance, or Economics.
- Enrolled with or a
member of ICPAK
(or working towards it). - Interest or coursework in SACCO management (if no experience, willingness to learn is essential).
- Strong financial acumen and analytical skills.
- Tech-savvy and eager to use modern finance tools.
What Matters Most:
- Bright, ambitious, and willing to learn fast.
- Strong communication and problem-solving skills.
- A hunger to grow into leadership roles in finance, SACCO, or investments.
What We Offer
- Exposure across accounting, SACCO, and investment operations.
- Mentorship from senior leadership in Australia & Kenya.
- Competitive salary with performance-based growth.
- The opportunity to 10X your career and grow with a global company.
How to Apply
Send the following documents in one single email to:
Required Documents:
- KCPE certificate
- KCSE certificate
- Full education transcripts
- Education qualifications
- Updated Resume
Additionally (Compulsory):
- A short cover letter (max 1 page) explaining why you are the best candidate for this role and how you can help grow our company.
- A brief note on work experience, projects, or deals you have worked on that demonstrate your accounting, financial, SACCO, or investment skills.
- Subject Line:
Application – Finance & Investment Associate (Australian Agency)
Remote Senior Financial Analyst, Corporate Accounting
Posted 2 days ago
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Job Description
Key Responsibilities:
- Develop and maintain financial models for forecasting, budgeting, and strategic planning.
- Prepare monthly, quarterly, and annual financial reports and analysis.
- Analyze financial performance against budgets and forecasts, identifying key drivers of variances.
- Provide financial insights and recommendations to support business unit leaders.
- Assist in the preparation of financial statements and disclosures.
- Conduct ad-hoc financial analysis and modeling as required.
- Collaborate with accounting teams to ensure data integrity and compliance.
- Identify and implement process improvements within the finance function.
Qualifications:
- Bachelor's degree in Accounting, Finance, or a related field.
- Professional certification such as CPA or CFA is a strong advantage.
- Minimum of 5 years of experience in financial analysis, corporate accounting, or a related role.
- Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, and financial modeling.
- Experience with accounting software (e.g., SAP, Oracle, QuickBooks) and financial reporting tools.
- Strong understanding of financial principles and accounting standards.
- Excellent analytical, problem-solving, and quantitative skills.
- Effective written and verbal communication skills for remote collaboration.
Accounting Intern – Finance Team
Posted today
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Accounting Intern – Finance Team
Location:
Nairobi, Kenya (Full-time, in-office)
Employment Type:
Internship (Paid)
Who We Are
Red Giant Media Agency is Kenya's leading experiential and creative marketing agency, headquartered in Nairobi. Since 2016, we have partnered with top local and international brands to deliver disruptive campaigns, immersive activations, and impactful brand experiences. Beyond our work with clients, we are committed to nurturing young talent and shaping the next generation of marketing professionals in Kenya.
Role Overview
As an Accounting Intern at Red Giant, you'll gain hands-on experience across day-to-day finance operations in a fast-paced agency environment. This is a paid, full-time internship based in our Nairobi office and is ideal for a detail-oriented graduate eager to build practical accounting skills,
apply data analysis
, and contribute to live projects.
Key Responsibilities
- Assist in preparing monthly financial reports and analyses.
- Support budgeting and forecasting for events and projects.
- Help manage accounts receivable and payable (invoice posting, reconciliations, follow-ups).
- Contribute to financial modeling and planning for client campaigns and agency operations.
- Perform data analysis on financial and operational datasets (e.g., Excel pivots, report automation, dashboard support).
- Collaborate with cross-functional teams to ensure financial best practices and documentation.
- Participate in ad-hoc finance projects and present insights to senior management.
Qualifications
- Bachelor's degree in Finance, Accounting, Business Administration, or related field.
- Data analysis and taxation knowledge are a must
(e.g., strong Excel and familiarity with KRA VAT/WHT/ETIMS basics). - Must have hands-on experience with QuickBooks (coursework or practical use).
- Strong Excel skills (lookups, pivot tables, basic modeling). Power BI is an added advantage.
- Analytical, organized, and attentive to detail; able to manage multiple tasks.
- Clear verbal and written communication skills.
- Prior finance/accounting internship or academic project experience is an advantage.
- Strong academic performance (B grade or above preferred).
What We Offer
- A paid full-time internship with practical exposure to agency finance.
- Involvement in large-scale campaigns and events, with learning and mentorship.
- A supportive, collaborative culture with professional development opportunities.
- Stipend and benefits in line with company policy and Kenyan employment regulations.
How to Apply (LinkedIn Only)
We are ONLY receiving applications via LinkedIn. Please submit your application through the LinkedIn "Apply" button and include:
- Your CV/Resume, and
- (Optional) A brief cover note.
- Applications sent by email or other channels will not be considered.
Application Deadline:
Monday, 13 October 2025, 5:00 p.m. EAT
Equal Opportunity Statement
Red Giant Media is an equal opportunity employer. We welcome applicants from all backgrounds and do not discriminate on the basis of gender, age, ethnicity, religion, or disability.
Data Privacy Note
All personal data will be handled in compliance with Kenya's Data Protection Act, 2019, and used solely for recruitment purposes.
Remote Senior Financial Analyst - Corporate Finance
Posted 18 days ago
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Job Description
Key responsibilities include preparing detailed financial reports, conducting variance analysis, and identifying key financial trends and drivers. You will be involved in budgeting processes, developing annual financial plans, and supporting long-range strategic planning. This role requires a strong understanding of accounting principles, financial statement analysis, and corporate finance concepts. You will work closely with various departments to gather financial data, understand business operations, and provide relevant financial guidance. The ability to translate complex financial data into clear, actionable insights for non-financial stakeholders is paramount.
As a remote Senior Financial Analyst, you will leverage advanced analytical tools and software to build robust financial models and forecasts. You will contribute to mergers and acquisitions analysis, investment evaluations, and capital allocation decisions. The ideal candidate will possess exceptional quantitative and analytical skills, strong attention to detail, and excellent communication abilities. Experience working in a remote team environment and demonstrating self-discipline and proactive problem-solving is essential. This is an exceptional opportunity to contribute to significant financial operations for a leading company, working remotely. While this role is fully remote, your financial analyses will draw upon a broad understanding of economic principles and financial market dynamics applicable globally, with a contextual awareness of business operations in regions such as Mombasa, Mombasa, KE .
Qualifications: Bachelor's degree in Finance, Accounting, Economics, or a related quantitative field. Master's degree or professional certification (CFA, CPA) is a strong asset. Minimum of 5-7 years of progressive experience in financial analysis, corporate finance, or a related field. Proven experience in financial modeling, forecasting, budgeting, and variance analysis. Strong knowledge of accounting principles and financial statement analysis. Proficiency in financial software, ERP systems, and advanced Excel skills (e.g., pivot tables, macros). Excellent analytical, problem-solving, and communication skills. Ability to work independently and manage multiple financial projects simultaneously in a remote setting.
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Analyst in Credit Risk Management Financial Institutions
Posted today
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Key Responsibilities:
- Support to senior staff members in the comprehensive credit risk analysis of financial institutions across assigned countries in Maghreb and Francophone Africa.
- Participate in on-and off-site due diligences of investment counterparties to identify and assess key credit risks.
- Analysis of financial statements and other financial and non-financial information available on potential and existing partner financial institutions.
- Draft/write concise and credible credit risk opinions to be reviewed by senior staff members and provided to decision makers. Such opinions should contain defined key risks, respective mitigants if identified, and overall risk evaluation from the credit perspective.
- Perform regular and ad hoc internal ratings for the assigned portfolio/financial institutions and outstanding exposures.
- Perform regular risk monitoring of the outstanding debt investments in financial institutions as well as assigned countries of operations, proactively identifying early warning signals and proposing credit mitigation strategies and actions.
- Analyze and understand regulatory and resolution regimes for financial institutions in different jurisdictions (e.g. instrument-specific risk analysis for banks' Tier-2 debt instruments).
- Stay updated on key market, industry, regulatory, and macroeconomic developments in assigned countries of operation.
- Support in preparing concise and comprehensive risk-related communications and presentations to management and other key stakeholders, both internal and external.
- Support in development and update of risk management policies, procedures and tools/methodologies.
What we expect:
- University degree in economics, finance or business administration.
- Good understanding of core macroeconomic processes and indicators.
- Demonstrated skills in financial analysis and financial modelling. Good understanding of applicable accounting standards.
- Relevant professional experience (min. 2-3 years) in banking and finance, preferably in credit risk management.
- Knowledge/experience in Maghreb and/or Francophone African countries, understanding of macroeconomic, regulatory and political aspects is considered a strong advantage.
- Excellent English skills (working language) and professional working proficiency in French are mandatory.
- Good MS Office skills with excellent Excel skills.
- Self-starter with attention to detail, analytical mindset and ability to work under pressure and meet tight deadlines.
- Team player, open and engaging communication style and refined inter-personal skills.
- Willingness and ability to travel to countries of Finance in Motion's operations in Maghreb and Francophone African countries as necessary.
- Demonstrable commitment to Finance in Motion´s vision/mission.
What you can expect:
- An agile, widely diverse international working environment with employees of 68 nationalities that is keenly interested in making a positive difference through their work and who share a collaborative, can-do spirit.
- A job that allows you to fully utilize and expand your skills within an innovative, hands-on company culture.
- A purpose-driven, performance-oriented company that rewards above-average results.
- An organization dedicated to providing effective training and upskilling to its employees.
- A company that offers a flexible and amicable work environment, placing a high value on work-life balance.
We, a team of over 300 dedicated professionals across 16 regional offices worldwide, are committed to advancing sustainable development through pioneering finance solutions. If you relish tackling complex challenges hands-on and crave an adaptable and motivating work environment, we're eager to connect with you.
Financial Risk Management Lead
Posted today
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Job Description
KPMG is a global network of professional services firms providing Audit, Tax and Advisory services. Our purpose is to inspire confidence and empower change. We have a notable Africa Footprint serving clients across the continent. Our East Africa practice comprises Kenya, Uganda, Tanzania, and Rwanda.
The Nairobi office serves as the regional coordinating office providing the required networking to facilitate delivery of services on a timely basis to meet and exceed our clients' expectations.
Key roles and responsibilities
Manage Engagements.
- Supporting with the organization and execution of multiple financial risk management engagements (including projects relating to regulatory, credit risk management / modelling, market risk / valuations, etc.).
- Supporting with other strategic engagements to assist clients with enhancing their financial risk management capabilities.
- Developing a client account plan and engaging with a vast client-base within the financial services industry, including banks, development finance institutions, micro-lenders and retailers.
Business Development.
- Develop and maintain relationships with decision makers at key clients
- Contribute to proposal development efforts
- Manage engagement risk and project budget
- Report to Africa USAID account lead partner on key performance metrics – Pipeline & assignments
Team Development.
- Support the development of strong delivery teams, from recruitment, mentoring, on the job development and retention
- Day-to-day management of staff to deliver on assignments and project, as well as perform administrate task over the team management (such as planning, operational matters and budgeting)
- Mentor /coach senior staff with career growth.
Personal Development.
- Involvement in community and office initiatives
- Contribute to thought leadership via at least three activities e.g. articles and speaking at events
- National / local training instructor
- Ensure continuous learning through compliance to 40 Continuous Professional Development (CPA) hours
Risk Management
Ensure 100% compliance to Quality and Risk Management Policies, Standards and Procedures.
Any other tasks that will be assigned to you.
Lead- Financial Risk Management
Academic/Professional qualifications and Experience:
- Must have a Master's degree in accounting, business, actuarial science, or related relevant degree course
- Must have a minimum 10 years of experience in a quantitative credit risk-based role.
- FRM (GARP) is an added advantage
- Coding experience is an added advantage.
Technical competencies & Personal attributes:
- Relevant experience within a quantitative credit risk-based role would be desired.
- Well versed in contemporary mathematical / statistical techniques and practices in financial risk management areas (e.g. credit risk modelling, etc.).
- Strong analytical & problem-solving skills, with the ability to proactively engage and consult with others across all levels.
- Must demonstrate strategic insights on client management and engagements.
- Experience of leading teams, coaching and mentoring staff.
- Able to work effectively in a fast-paced environment with conflicting priorities and deadlines.
- Drive market opportunities and engage with clients.
- Strong business writing, report writing, presentation and research skills.
- A high aptitude for learning new approaches and innovation.
- Proven experience in formulating business strategy and growth.
- Diligent and committed to excellence.
- Excellent coordination and planning skills.
- Resilience and Tenacity: must be able to always sustain motivation and commitment and can contain and absorb stressful moments and issues.
- Willingness to travel within and outside the region on a need basis.
We offer:
- An exciting opportunity to work with a Big 4 firm on cutting edge clients across Africa.
- Continuous learning and development.
- Exposure to multi-disciplinary client service teams.
- Unrivalled space to grow and be innovative.
- Opportunity for international travel.
If your career aspirations match this exciting opportunity,
please use the link below to apply:
If your career aspirations match this exciting opportunity, please use the link below to apply: Financial Risk Management Lead – Candidate's Summary. Filling the link is mandatory for consideration alongside your application to quoting '
Financial Risk Management Lead'.
This position shall be shortlisted on a rolling basis.
Please note that only shortlisted candidates will be contacted.
Senior Financial Analyst - Financial Planning & Analysis
Posted 18 days ago
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Job Description
Responsibilities:
- Develop and maintain complex financial models to support forecasting, budgeting, and long-term strategic planning.
- Prepare detailed monthly, quarterly, and annual financial reports, including variance analysis and commentary.
- Analyze financial performance, identify key trends, and provide actionable insights and recommendations to management.
- Collaborate with various departments to gather financial data, understand business drivers, and ensure accurate financial reporting.
- Assist in the development and execution of the annual budgeting process.
- Perform ad-hoc financial analysis and modeling to support business initiatives and investment decisions.
- Monitor key financial metrics and performance indicators (KPIs) and provide regular updates.
- Identify opportunities for process improvements within the FP&A function and implement best practices.
- Ensure accuracy and integrity of financial data and reporting.
- Support external audits and provide necessary documentation.
- Bachelor's degree in Finance, Accounting, Economics, or a related quantitative field. Professional certification (e.g., CPA, ACCA, CFA) is highly desirable.
- Minimum of 5 years of progressive experience in financial analysis, FP&A, or a related finance role.
- Proven expertise in financial modeling, budgeting, forecasting, and variance analysis.
- Advanced proficiency in Microsoft Excel (e.g., pivot tables, complex formulas, macros) and financial modeling software.
- Experience with ERP systems (e.g., SAP, Oracle) and BI tools (e.g., Tableau, Power BI) is a strong asset.
- Excellent analytical, problem-solving, and critical thinking skills.
- Strong understanding of accounting principles and financial statements.
- Exceptional communication and presentation skills, with the ability to articulate complex financial information clearly and concisely to diverse audiences.
- Ability to work independently, manage deadlines, and thrive in a fast-paced, remote work environment.