175 Customer Accounts jobs in Kenya

Senior Aesthetician & Client Relations Manager

60100 Embu, Eastern KES150000 Annually WhatJobs

Posted 3 days ago

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Job Description

full-time
Our client is seeking a highly skilled and personable Senior Aesthetician with exceptional client management abilities to join their thriving beauty and wellness center. This role requires a blend of advanced skincare expertise, a passion for client satisfaction, and strong leadership qualities. The Senior Aesthetician will be responsible for performing a wide range of advanced facial treatments, body therapies, and beauty services. You will also play a key role in developing personalized treatment plans for clients, ensuring their needs and expectations are met or exceeded.

Beyond direct client service, this position involves managing client relationships, fostering loyalty, and acting as a point of contact for client inquiries and concerns. The ideal candidate will possess extensive knowledge of skincare ingredients, treatments, and the latest industry trends. You should be adept at client consultations, building rapport, and providing expert advice on product usage and home care routines. A strong understanding of non-invasive aesthetic procedures is highly desirable. This role will also involve mentoring junior staff, contributing to service development, and ensuring the highest standards of hygiene and professionalism are maintained within the clinic.

Key responsibilities include:
  • Performing advanced facial treatments, peels, microdermabrasion, and other aesthetic services.
  • Conducting thorough client consultations to assess skin needs and recommend appropriate treatments.
  • Developing and implementing personalized skincare plans for clients.
  • Building and maintaining strong, long-term client relationships.
  • Managing client bookings, inquiries, and feedback effectively.
  • Educating clients on skincare products and home care regimens.
  • Staying current with the latest advancements in aesthetic treatments and skincare technology.
  • Mentoring and training junior aestheticians.
  • Ensuring adherence to all health, safety, and sanitation protocols.
  • Contributing to service menu development and operational improvements.

Qualifications:
  • Professional certification in Aesthetics from a recognized institution.
  • Minimum of 5 years of experience as a practicing Aesthetician.
  • Proven experience in client relationship management and sales.
  • In-depth knowledge of dermatological principles and skincare products.
  • Excellent communication, interpersonal, and customer service skills.
  • Ability to work effectively both independently and as part of a team.
  • Experience with laser treatments, chemical peels, and other advanced procedures is a plus.
  • A genuine passion for the beauty and wellness industry.
This is a fantastic opportunity to grow within a respected establishment. The role involves working from our Embu, Embu, KE location with some flexibility for remote support tasks such as client communication and online consultation scheduling. The exact hybrid arrangement will be discussed during the interview process.
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Senior Aesthetician & Client Relations Specialist

90100 Mangu KES75000 Monthly WhatJobs

Posted 6 days ago

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Job Description

full-time
Our client is seeking a highly skilled and experienced Senior Aesthetician with exceptional client relations expertise to join their dynamic, fully remote team. This pivotal role involves delivering a comprehensive range of advanced skincare treatments, consultations, and personalized wellness plans to a discerning clientele. As a remote-first organization, we foster a collaborative and supportive virtual environment where innovation and client satisfaction are paramount. The ideal candidate will possess a deep understanding of dermatological principles, innovative beauty technologies, and a passion for client well-being.

Responsibilities:
  • Perform advanced facial treatments, including microdermabrasion, chemical peels, and laser therapies (where applicable and certified).
  • Conduct in-depth skin analysis and provide personalized recommendations for treatments and home care routines.
  • Educate clients on skincare ingredients, product benefits, and lifestyle adjustments for optimal skin health.
  • Build and maintain strong, long-term relationships with clients through exceptional communication and service.
  • Manage client appointments, follow-ups, and ensure a seamless client experience from consultation to post-treatment.
  • Stay abreast of the latest trends, techniques, and product innovations in the beauty and wellness industry.
  • Contribute to the development of new service offerings and treatment protocols.
  • Maintain meticulous client records and ensure compliance with all relevant health and safety regulations.
  • Collaborate effectively with remote team members to achieve departmental and organizational goals.
  • Utilize virtual communication tools for client consultations, follow-ups, and team meetings.
Qualifications:
  • Certified Aesthetician with a recognized diploma or degree in cosmetology or a related field.
  • Minimum of 5 years of progressive experience in a similar role, preferably with a focus on advanced treatments.
  • Proven ability to build and retain a loyal client base.
  • Excellent communication, interpersonal, and customer service skills.
  • Proficiency in using virtual communication and consultation platforms.
  • Strong knowledge of skincare ingredients, product formulations, and treatment modalities.
  • Ability to work independently, manage time effectively, and maintain high standards in a remote setting.
  • A passion for continuous learning and professional development in the beauty and wellness sector.
This is a unique opportunity to shape the client experience for a growing, forward-thinking company. The role is based remotely, offering flexibility and the chance to make a significant impact. We are looking for individuals who are self-motivated, client-centric, and eager to contribute to a positive and thriving virtual workspace. Join us in delivering exceptional beauty and wellness solutions from the comfort of your home. The position is open to candidates residing anywhere, with a focus on remote collaboration. While the advertised location is Machakos, Machakos, KE , the role is fully remote.
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Lead Aesthetician & Client Relations Manager

20117 Mwembe KES80000 Annually WhatJobs

Posted 6 days ago

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Job Description

full-time
Our client is looking for an exceptional Lead Aesthetician and Client Relations Manager to manage their esteemed beauty and wellness services, operating on a fully remote model. This role combines expert-level skincare knowledge with outstanding client management capabilities, ensuring every client receives personalized attention and achieves their aesthetic goals. As a fully remote operation, we pride ourselves on delivering high-quality virtual consultations, treatment planning, and follow-up care, utilizing advanced telehealth and client management platforms. The successful candidate will not only perform advanced aesthetic treatments virtually but also lead client onboarding, consultation scheduling, and post-treatment support, cultivating strong, long-lasting client relationships. This position requires a deep understanding of dermatological principles, a passion for client well-being, and exemplary communication skills to thrive in a remote setting.

Key Responsibilities:
  • Conduct in-depth virtual consultations to assess client skin concerns and recommend personalized treatment plans.
  • Perform and guide clients through advanced skincare treatments and protocols remotely.
  • Develop and maintain client records, ensuring privacy and accuracy.
  • Educate clients on skincare best practices, product recommendations, and lifestyle adjustments.
  • Manage client appointment scheduling, rescheduling, and follow-up communications.
  • Build and nurture strong client relationships, fostering loyalty and encouraging referrals.
  • Address client inquiries and concerns promptly and professionally, ensuring a high level of satisfaction.
  • Stay current with the latest trends, technologies, and products in the beauty and wellness industry.
  • Collaborate with the marketing team on content creation and client engagement strategies.
  • Train and mentor new remote aesthetic team members on treatment protocols and client service standards.
  • Achieve client retention and satisfaction targets in a virtual environment.
  • Ensure compliance with all relevant health and safety regulations in remote service delivery.

Qualifications:
  • Certified Aesthetician with a minimum of 5 years of experience in a clinical or high-end spa setting.
  • Strong knowledge of various skin types, conditions, and treatment modalities.
  • Proven experience in client consultation and relationship management.
  • Excellent communication, active listening, and interpersonal skills.
  • Proficiency in using virtual consultation tools and CRM software.
  • Ability to work independently, manage time effectively, and maintain high levels of professionalism in a remote setting.
  • Passion for beauty, wellness, and client success.
  • Additional certifications in specialized treatments (e.g., laser, advanced peels) are highly desirable.
  • A strong understanding of digital marketing and social media engagement is a plus.
This is an exceptional opportunity to blend your passion for aesthetics with a fulfilling remote career. If you excel at creating personalized client experiences and thrive in a digitally connected world, apply now. The role is conceptually situated in **Naivasha, Nakuru, KE**, but is entirely remote.
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Lead Aesthetician & Client Relations Manager

20100 Mwembe KES70000 Annually WhatJobs

Posted 7 days ago

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Job Description

full-time
Our client, a premier online beauty and wellness platform, is seeking a highly skilled and charismatic Lead Aesthetician & Client Relations Manager to join their fully remote team. This exciting role, while based conceptually in Nakuru , offers the flexibility to work from anywhere. You will be instrumental in defining and delivering exceptional aesthetic consultations and client experiences, primarily through virtual channels. Your responsibilities will include providing expert advice on skincare regimes, product recommendations, and personalized treatment plans. You will also be responsible for managing a dedicated team of remote aestheticians, ensuring consistent quality of service and client satisfaction. The ideal candidate possesses advanced knowledge of cosmetic science, a passion for holistic wellness, and exceptional communication skills, particularly in virtual client interactions. You will develop training materials for new team members and contribute to the content strategy for online educational resources. This role requires a blend of technical expertise, leadership acumen, and a proactive approach to client relationship management. We are looking for an individual who can inspire confidence, build strong rapport with clients, and drive engagement with our client's innovative wellness solutions. If you are passionate about beauty and wellness and excel in a remote, client-focused environment, we invite you to apply.

Key Responsibilities:
  • Conduct virtual aesthetic consultations and provide personalized skincare advice.
  • Develop and implement customized treatment plans for clients.
  • Manage and mentor a team of remote aestheticians, overseeing their performance and development.
  • Ensure the highest standards of client satisfaction and retention.
  • Create educational content and resources on skincare and wellness topics.
  • Contribute to product development and refinement based on client feedback.
  • Handle complex client inquiries and resolve issues promptly.
  • Collaborate with marketing to enhance online client engagement.

Qualifications:
  • Certified Aesthetician with advanced training and certifications.
  • Minimum of 6 years of experience as an aesthetician, with at least 2 years in a leadership or supervisory role.
  • Proven experience in delivering virtual consultations and client management.
  • Extensive knowledge of cosmetic ingredients, formulations, and treatments.
  • Excellent communication, interpersonal, and client-handling skills.
  • Experience in leading remote teams is a strong asset.
  • Familiarity with beauty e-commerce platforms and CRM systems.
  • A passion for wellness and continuous learning in the beauty industry.
This advertiser has chosen not to accept applicants from your region.

Senior Aesthetician & Client Relations Specialist

30300 Tuwan KES180000 Annually WhatJobs

Posted 7 days ago

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Job Description

full-time
Our client is a premier beauty and wellness clinic seeking a highly skilled and compassionate Senior Aesthetician. This role is perfect for a professional passionate about enhancing client well-being through advanced skincare treatments and exceptional customer service. You will perform a variety of facial treatments, body therapies, and consultations, utilizing your expertise to recommend personalized skincare regimes. A key part of this role involves building and maintaining strong relationships with clients, ensuring their satisfaction and encouraging repeat business. You will also be involved in client education, advising on product usage and the benefits of various treatments. The ideal candidate will have a keen eye for detail, a calming demeanor, and the ability to create a relaxing and rejuvenating experience for every client.

Responsibilities:
  • Perform a wide range of aesthetic treatments including facials, microdermabrasion, chemical peels, waxing, and other specialized skin therapies.
  • Conduct thorough skin analysis consultations to understand client needs and recommend appropriate treatments and home care.
  • Develop and implement personalized treatment plans for clients.
  • Educate clients on skincare principles, product ingredients, and usage.
  • Maintain detailed client records, including treatment history and progress notes.
  • Promote and sell skincare products and treatment packages to clients.
  • Ensure a high standard of hygiene and sterilization in treatment rooms and equipment.
  • Stay updated with the latest trends, techniques, and technologies in the beauty and wellness industry.
  • Manage appointment scheduling and client follow-ups to ensure continuity of care.
  • Contribute to creating a serene and welcoming atmosphere within the clinic.
  • Provide exceptional customer service, addressing client concerns and inquiries with professionalism and empathy.
  • Collaborate with other team members to achieve clinic goals and enhance client experience.
  • Assist in inventory management for skincare products and supplies.
  • Participate in ongoing training and professional development.
We are looking for a proactive and service-oriented individual who can contribute to the continued success of our esteemed clinic. This position offers the chance to work in a supportive environment with opportunities for professional growth and advancement. Your dedication to client care and your technical proficiency will be highly valued. Join a team committed to excellence in beauty and wellness.

Qualifications:
  • Certified Aesthetician with recognized qualifications.
  • Minimum of 5 years of experience in a similar role, preferably in a high-end clinic or spa setting.
  • Proven expertise in performing various advanced skincare treatments.
  • Excellent communication and interpersonal skills with a strong emphasis on client relations.
  • Knowledge of dermatology and cosmetic science.
  • Ability to upsell products and services ethically and effectively.
  • Strong understanding of hygiene and safety protocols.
  • Aesthetic sense and attention to detail.
  • Client-focused attitude with a passion for the beauty industry.
  • Ability to work independently and as part of a team.
  • Experience with electronic health records or client management systems is a plus.
This advertiser has chosen not to accept applicants from your region.

Lead Aesthetician & Client Relations Specialist (Remote)

01001 Makongeni KES2800000 Annually WhatJobs

Posted today

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Job Description

full-time
Our client, a premier online beauty and wellness platform, is looking for an experienced and visionary Lead Aesthetician & Client Relations Specialist to manage their remote client engagement and service delivery. In this critical role, you will oversee the development and execution of personalized skincare and wellness strategies, delivered entirely through virtual consultations and digital platforms. You will be responsible for training and mentoring a team of remote beauty advisors, ensuring consistent high-quality service and adherence to brand standards. Your expertise in advanced skincare techniques, product knowledge, and client psychology will be instrumental in building lasting client relationships and driving customer satisfaction. This position requires a deep understanding of various skin types, concerns, and effective treatment modalities. You will also contribute to content creation, including educational materials, webinars, and social media engagement, to establish our client as a thought leader in the beauty and wellness space. The role involves analyzing client feedback, identifying trends, and proactively suggesting service enhancements. The ideal candidate will have a proven track record in the beauty industry, exceptional communication and interpersonal skills, and the ability to thrive in a remote, fast-paced environment. A passion for wellness and a commitment to client well-being are essential. You will work collaboratively with marketing and technology teams to ensure a seamless digital client experience. This is an unparalleled opportunity to shape the future of remote beauty services and impact clients globally, all while working remotely, though the operational hub is in **Thika, Kiambu, KE**.
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Lead Aesthetician & Client Relations Specialist (Remote)

30100 Abothuguchi West KES180000 Annually WhatJobs

Posted 3 days ago

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Job Description

full-time
Our client, a cutting-edge beauty and wellness brand recognized for its innovative treatments and personalized client experiences, is looking for a highly skilled and client-focused Lead Aesthetician to join their expanding remote team. This role is perfect for a seasoned professional who excels in client consultation, treatment planning, and delivering exceptional aesthetic services, all while operating from a remote location.

As the Lead Aesthetician, you will be instrumental in shaping our client's remote service offerings, providing expert consultations, diagnosing skin concerns, and recommending tailored treatment plans. You will leverage advanced technologies and your deep knowledge of skincare to achieve optimal results for clients. A key part of your role will involve remote client engagement, educating clients on skincare routines, product recommendations, and post-treatment care. You will also contribute to training materials and mentor junior aestheticians within the remote team, ensuring a consistent high standard of service delivery. This position requires a proactive approach to client satisfaction, excellent communication skills, and the ability to translate complex skincare science into understandable advice. You must be adept at using telehealth platforms and virtual consultation tools to build strong rapport and trust with clients, even from a distance.

Responsibilities:
  • Conduct comprehensive remote skin consultations using video conferencing and diagnostic tools.
  • Analyze client skin conditions and develop personalized treatment plans.
  • Perform advanced aesthetic treatments and procedures virtually or provide detailed guidance for at-home application based on client needs.
  • Educate clients on effective skincare routines, product usage, and lifestyle adjustments.
  • Provide exceptional client service, addressing concerns and ensuring client satisfaction.
  • Develop and refine virtual consultation protocols and best practices.
  • Mentor and provide guidance to junior remote aestheticians, fostering professional development.
  • Stay updated on the latest advancements in skincare technology, treatments, and product formulations.
  • Contribute to content creation for educational materials, blogs, and social media related to beauty and wellness.
  • Manage client records and treatment progress notes with meticulous accuracy.
Qualifications:
  • Certified Aesthetician with a recognized diploma or degree in Esthetics.
  • Minimum of 5 years of hands-on experience in a reputable beauty salon, spa, or dermatology clinic.
  • Proven expertise in diagnosing and treating a wide range of skin concerns.
  • Excellent interpersonal and communication skills, with a strong ability to build rapport remotely.
  • Proficiency in using virtual consultation software and telehealth platforms.
  • Strong understanding of skincare ingredients, product efficacy, and treatment modalities.
  • Ability to work independently and manage a remote client base effectively.
  • Passion for continuous learning and staying current with industry trends.
  • Prior experience in a lead or supervisory role is an advantage.
  • Must be highly organized and detail-oriented.
If you are a passionate and skilled Aesthetician looking to redefine remote beauty services and empower clients through expert guidance, we invite you to apply for this exciting remote role with our esteemed client.
This advertiser has chosen not to accept applicants from your region.
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Senior Remote Aesthetician & Client Relations Specialist

90100 Mangu KES180000 Annually WhatJobs

Posted 6 days ago

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Job Description

full-time
Our client is seeking a highly skilled and compassionate Senior Aesthetician and Client Relations Specialist to join their dynamic, fully remote team. This role is designed for an individual passionate about skincare, beauty treatments, and providing exceptional client experiences through virtual consultations and remote guidance. The successful candidate will be responsible for conducting in-depth virtual skin analysis, developing personalized skincare routines, and recommending appropriate treatments and products. You will be the primary point of contact for a portfolio of clients, building strong relationships, addressing concerns, and ensuring client satisfaction and retention. Key responsibilities include staying abreast of the latest advancements in aesthetic treatments and skincare technologies, educating clients on product usage and benefits, and managing client appointments and follow-ups. Experience in using various skincare analysis tools and technologies remotely is essential. This position requires excellent communication and interpersonal skills, with the ability to build trust and rapport virtually. A deep understanding of dermatological principles and a passion for continuous learning in the beauty and wellness industry are paramount. You will also be involved in creating engaging digital content related to skincare and wellness tips. This is a remote-first role, demanding self-discipline, excellent organizational skills, and the ability to work independently. A professional license or certification in cosmetology or esthetics is required, along with a minimum of 5 years of experience in a similar role, preferably with exposure to virtual client management. Proficiency in video conferencing platforms and CRM software is necessary. We are looking for a dedicated professional who can deliver high-quality aesthetic advice and unparalleled client service remotely. The ability to empathize with clients and tailor recommendations to individual needs is crucial. This role offers a unique opportunity to impact clients' well-being and confidence from anywhere, contributing to our client's reputation as a leader in remote beauty and wellness services. Our client values a proactive approach to client care and a commitment to ethical practices. The successful candidate will be instrumental in fostering client loyalty and driving business growth through exceptional service delivery. This position offers flexibility and the chance to contribute significantly to the evolving landscape of remote aesthetic services. You will work closely with the marketing and product development teams to provide client feedback and insights. The role requires a keen eye for detail and a commitment to maintaining the highest standards of professional practice, all from your home base, impacting clients beyond **Machakos, Machakos, KE**.
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Senior Esthetician & Spa Consultant - Client Relations

90201 Gathiruini KES4000000 Annually WhatJobs

Posted 6 days ago

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Job Description

full-time
Our client is seeking a highly skilled and client-focused Senior Esthetician & Spa Consultant to join their virtual wellness team. This is a fully remote position, offering the flexibility to provide expert skincare advice and consultations from anywhere.

The ideal candidate will possess extensive knowledge of skincare treatments, product ingredients, and wellness practices. You will be responsible for providing personalized consultations, recommending tailored treatment plans, and guiding clients towards achieving their skin health goals. This role requires exceptional communication skills, a passion for beauty and wellness, and the ability to build strong, lasting client relationships in a remote setting.

Key Responsibilities:
  • Conduct virtual consultations with clients to assess their skin type, concerns, and wellness goals.
  • Develop personalized skincare routines and treatment plans based on individual client needs.
  • Recommend and educate clients on appropriate skincare products and professional treatments.
  • Provide expert advice on beauty and wellness practices, including nutrition and lifestyle adjustments.
  • Maintain detailed client records and track progress towards their skin health objectives.
  • Stay updated on the latest trends, technologies, and scientific advancements in esthetics and skincare.
  • Build and nurture strong client relationships through exceptional service and follow-up.
  • Address client inquiries and concerns professionally and empathetically.
  • Collaborate with the broader wellness team to ensure a holistic client experience.
  • Contribute to the development of educational content for clients (e.g., blog posts, webinars).

Qualifications:
  • Certified Esthetician with relevant professional qualifications and licenses.
  • Minimum of 5 years of experience as an Esthetician, with a strong focus on client consultations and personalized treatment plans.
  • In-depth knowledge of various skin types, conditions, and cosmetic ingredients.
  • Experience with different skincare technologies and professional treatments.
  • Exceptional communication, interpersonal, and active listening skills.
  • Ability to build rapport and trust with clients in a virtual environment.
  • Strong understanding of overall wellness and its impact on skin health.
  • Proficiency in using virtual meeting platforms and CRM systems.
  • Self-motivated, organized, and able to manage time effectively in a remote setting.
  • A passion for the beauty and wellness industry and a commitment to client satisfaction.
  • Additional certifications in advanced esthetics or related fields are a plus.

This is a unique opportunity for a seasoned Esthetician to leverage their expertise and passion for beauty in a flexible, remote-first role, helping clients achieve radiant skin and enhanced well-being.
This advertiser has chosen not to accept applicants from your region.

Lead Aesthetician & Client Relations Manager - Remote

00201 Gathiruini KES120000 Annually WhatJobs

Posted 6 days ago

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Job Description

full-time
Our client is seeking a highly skilled and charismatic Lead Aesthetician and Client Relations Manager to join their expanding, fully remote beauty and wellness practice. This unique opportunity combines hands-on aesthetic expertise with strategic client management, all within a flexible, work-from-home environment. You will be responsible for delivering exceptional client consultations, performing advanced skincare treatments, and building lasting relationships with a discerning clientele. Your role will be critical in maintaining the high standards of service and client satisfaction that our brand is known for.

This position requires a deep understanding of dermatology, cosmetic science, and various aesthetic modalities, including facials, chemical peels, microdermabrasion, and potentially more advanced treatments depending on your specific certifications. You will also play a key role in client retention and growth by providing personalized recommendations, educating clients on skincare routines, and addressing their concerns with empathy and professionalism. The ideal candidate is a motivated self-starter who thrives in a remote setting and is passionate about the beauty and wellness industry.

While the role is fully remote, serving clients nationwide, we are particularly keen to connect with professionals in the Mlolongo, Machakos, KE area who understand the local market nuances. You will utilize state-of-the-art virtual consultation tools and digital platforms to connect with clients, manage appointments, and provide ongoing support.

Key Responsibilities:
  • Conduct comprehensive virtual skin consultations to assess client needs and recommend personalized treatment plans.
  • Perform a wide range of advanced aesthetic treatments remotely via guided client sessions or telehealth support, as applicable.
  • Develop and implement client retention strategies to foster loyalty and encourage repeat business.
  • Educate clients on skincare products, treatment benefits, and at-home care routines.
  • Manage client appointments, records, and communications using digital CRM tools.
  • Stay abreast of the latest trends, technologies, and product innovations in the beauty and wellness industry.
  • Collaborate with the marketing team to develop engaging content and promotions.
  • Address client inquiries and resolve issues promptly and professionally.
  • Maintain a thorough understanding of product ingredients and their efficacy.
Qualifications:
  • Certified Aesthetician with a recognized qualification (e.g., CIDESCO, CIBTAC) or equivalent extensive experience.
  • Minimum of 5 years of experience in professional aesthetic treatments and client consultation.
  • Proven experience in client relationship management and sales within the beauty or wellness sector.
  • Excellent knowledge of skincare science, anatomy, and physiology.
  • Strong communication, interpersonal, and active listening skills.
  • Proficiency in using virtual communication platforms and CRM software.
  • Ability to work independently, manage time effectively, and maintain a high level of professionalism in a remote setting.
  • Passion for skincare, continuous learning, and delivering exceptional client experiences.
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