32 Customer Accounts jobs in Kenya

Our client, a leading innovator in the online beauty and wellness space, is seeking a highly skilled and compassionate Senior Virtual Aesthetician and Client Relations Specialist to join their dynamic remote team. This is a fully remote, full-time position based in **Nyeri, Nyeri, KE**, serving a global clientele. You will be at the forefront of delivering exceptional skincare consultations, personalized treatment plans, and product recommendations through virtual platforms. Your expertise in dermatology, cosmetic science, and client engagement will be crucial in building trust and fostering long-term relationships.

Key Responsibilities:

• Conduct comprehensive virtual skin assessments using advanced diagnostic tools and client-provided information.
• Develop customized skincare routines and treatment protocols tailored to individual client needs, skin types, and concerns.
• Educate clients on product usage, ingredient efficacy, and best practices for maintaining healthy skin.
• Provide expert advice on a wide range of aesthetic concerns, including acne, aging, hyperpigmentation, and sensitivity.
• Utilize CRM software to manage client profiles, track progress, and schedule follow-up consultations.
• Proactively engage with clients to ensure satisfaction, address any emerging issues, and promote loyalty.
• Collaborate with the product development team to provide feedback on existing formulations and suggest new product ideas based on client trends and needs.
• Stay updated on the latest advancements in aesthetic dermatology, beauty trends, and digital consultation technologies.
• Maintain strict confidentiality and adhere to all data privacy regulations.
• Occasionally assist with content creation for educational webinars and social media platforms.

Qualifications:

• Minimum of 5 years of experience as a licensed aesthetician or esthetician, with a significant portion focused on virtual consultations or telemedicine.
• Possession of a valid professional aesthetician license or equivalent certification.
• Deep understanding of skin biology, physiology, common skin conditions, and effective treatment modalities.
• Proficiency in using various virtual consultation platforms and digital communication tools.
• Exceptional interpersonal and communication skills, with the ability to build rapport and convey complex information clearly and empathetically.
• Strong analytical and problem-solving abilities, with a keen eye for detail.
• Demonstrated experience in client relationship management and customer service excellence.
• Ability to work independently in a remote setting, manage time effectively, and meet performance targets.
• A passion for beauty, wellness, and continuous learning is essential.
• Experience with skincare product formulation or ingredient analysis is a plus.
• Fluency in English is required; additional languages are an asset.

This is an exciting opportunity to shape the future of remote beauty care and make a significant impact on client well-being. If you are a driven professional looking to leverage your expertise in a flexible, forward-thinking environment, we encourage you to apply.

We are a leading beauty and wellness brand seeking a highly skilled Senior Aesthetician and Client Relations Specialist to enhance our customer experience through a fully remote model. This unique role requires a blend of advanced aesthetic knowledge, exceptional client communication skills, and a passion for personalized beauty solutions. The ideal candidate will be responsible for providing remote consultations, developing tailored skincare regimens, and managing client relationships to foster loyalty and drive sales of our premium products. You will leverage digital platforms and tele-consultation tools to deliver expert advice and unparalleled service, acting as a brand ambassador and trusted advisor to our clientele.

Key Responsibilities:

• Conduct detailed virtual consultations with clients to assess skin concerns, analyze needs, and recommend appropriate products and treatments.
• Develop personalized skincare routines and treatment plans based on individual client profiles and goals.
• Educate clients on product ingredients, benefits, and proper application techniques.
• Build and maintain strong, long-term relationships with clients through proactive communication and follow-up.
• Address client inquiries, concerns, and feedback promptly and professionally.
• Track client progress and offer ongoing support and adjustments to their skincare plans.
• Promote the brand's philosophy and product lines, driving sales and customer satisfaction.
• Stay up-to-date with the latest trends, ingredients, and technologies in the beauty and wellness industry.
• Collaborate with the marketing team to create engaging content for client education and outreach.
• Maintain accurate and confidential client records within our CRM system.

Qualifications:

• Certified Aesthetician with a recognized qualification.
• Minimum of 5 years of experience as an aesthetician, with demonstrated expertise in various skincare treatments and product lines.
• Proven experience in client consultation and relationship management.
• Excellent communication, listening, and interpersonal skills, with the ability to build rapport virtually.
• Strong knowledge of dermatological principles and skincare science.
• Familiarity with online consultation platforms and CRM software.
• A passion for beauty, wellness, and client care.
• Ability to work independently, manage time effectively, and maintain professionalism in a remote work environment.
• Proficiency in digital communication tools and basic computer skills.
• Experience with virtual selling and online client engagement is a plus.

This role is an exciting opportunity to work remotely, applying your aesthetic expertise to serve clients wherever they are. You will be instrumental in shaping our remote client experience. While based remotely, the role is aligned with our presence in Ongata Rongai, Kajiado, KE , and is fully remote.

Our client, a distinguished real estate firm, is seeking an experienced Real Estate Portfolio Manager to oversee and grow its investment properties. This is a fully remote position, ideal for a highly organized and client-focused professional who can manage a diverse portfolio from anywhere. You will be responsible for maximizing property value, ensuring tenant satisfaction, and driving investment performance through strategic asset management and proactive client engagement.

Key Responsibilities:

• Manage a portfolio of real estate properties, overseeing all aspects of property operations.
• Develop and implement strategic plans to enhance property value and rental income.
• Conduct market research and analysis to identify investment opportunities and assess market trends.
• Oversee tenant relations, including leasing, lease renewals, and conflict resolution.
• Coordinate with property management teams, maintenance staff, and vendors to ensure properties are well-maintained and meet quality standards.
• Prepare and manage property budgets, financial reports, and investment performance analyses.
• Ensure compliance with all relevant laws, regulations, and lease agreements.
• Identify and implement cost-saving measures without compromising property quality or tenant satisfaction.
• Source, evaluate, and present potential new acquisitions to the investment committee.
• Negotiate terms for property acquisitions, disposals, and financing.
• Develop and maintain strong relationships with property owners, tenants, investors, and stakeholders.
• Utilize real estate management software and other tools to track portfolio performance and operations.
• Monitor industry best practices and explore innovative approaches to property management and investment.
• Prepare regular reports on portfolio performance, market conditions, and strategic recommendations.
• Conduct property inspections and recommend necessary improvements or repairs.

Qualifications:

• Proven experience in real estate asset management, property management, or portfolio management.
• Strong understanding of real estate markets, investment principles, and property valuation methods.
• Demonstrated success in managing diverse property portfolios and achieving financial objectives.
• Excellent financial analysis, budgeting, and reporting skills.
• Exceptional negotiation, communication, and client relationship management abilities.
• Proficiency in real estate management software and MS Office Suite.
• Knowledge of relevant property laws and regulations.
• Bachelor's degree in Real Estate, Finance, Business Administration, or a related field. Advanced degrees or certifications (e.g., RICS, CCIM) are a plus.
• Ability to work independently, manage multiple priorities, and make sound decisions in a remote setting.
• Strong organizational and time-management skills.
• A proactive approach to identifying and addressing potential issues.

This role is based in **Malindi, Kilifi, KE**, but requires the individual to work entirely remotely . We are looking for a strategic and experienced professional to lead our client's real estate portfolio. If you thrive in a virtual environment and have a passion for real estate investment, we encourage you to apply.

Our client is seeking dedicated and empathetic Customer Service Representatives to join their growing team. This role involves providing exceptional support to customers through various channels, including phone, email, and chat. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate possesses excellent communication skills, patience, and a strong problem-solving aptitude. You will be trained on our client's products and services to effectively assist customers and guide them through solutions. This position requires strong organizational skills to manage customer interactions efficiently and accurately document all communications.

Responsibilities:

• Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and chat.
• Provide information about products and services, guiding customers to the best solutions.
• Troubleshoot and resolve customer complaints, escalating complex issues to appropriate departments when necessary.
• Maintain accurate and detailed records of customer interactions and transactions in the CRM system.
• Adhere to company policies and procedures to ensure consistent service delivery.
• Identify opportunities to improve the customer experience and provide feedback to management.
• Meet and exceed individual and team performance targets for customer satisfaction and resolution rates.
• Collaborate with team members to share best practices and support a positive team environment.
• Proactively seek solutions to customer problems and follow up to ensure resolution.
• Stay updated on product knowledge and service offerings.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Ability to remain calm and professional under pressure.
• Proficiency with computers and common software applications, including CRM systems.
• A passion for helping customers and a friendly, approachable demeanor.
• Ability to work effectively in a team and independently.
• Strong organizational and time management skills.
• Flexibility to work various shifts, as required.

This role offers a hybrid work arrangement, allowing for both remote and in-office work, serving customers in the **Kericho, Kericho, KE** area.

**What does Cigna do?**
Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa. You can find out more about the company at .
**What makes Cigna different from other employers?**
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They're the ones who make a difference in our customers' lives. So we know that it's important to go the extra mile for our employees. We make sure they have a good work-life balance, and we offer many initiatives for health and well-being.
**What are your main responsibilities?**
You are responsible for the client communication for designated account relationships and Contracts.
You are required to response to the client on timely manner providing full and accurate information in one go.
**Main Duties / Responsibilities**
+ Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
+ Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
+ Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
+ Mails or routes claim forms and supporting documentation to various units for final processing.
+ Excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.
+ May seek assistance with complex customer services issues.
**Qualifications**
+ Must have a diploma or bachelor's degree certificate
+ Excellent English written and oral communication skills
+ **Portuguese** **written and oral skill is a must**
+ Exceptional organizational and time-management focus
+ Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
+ 1+ years of customer service experience analyzing and solving customer problems required; call center experience a plus
+ Ability to perform in a high volume, fast paced call center environment
+ Proven ability to work independently as well as a productive member of a team
+ Intermediate proficiency in Microsoft office suite; high level capacity to multitask independently and on a computer
+ Knowledge of medical terminology a plus
**Conditions/requirements**
+ Work in 24 x 7 rotation shifts.
+ 5 days a week.
+ In split shifts (some hours in the morning and remaining hours in the afternoon or evening) and public holidays
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._

**What does Cigna do?**
Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa. You can find out more about the company at .
**What makes Cigna different from other employers?**
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They're the ones who make a difference in our customers' lives. So we know that it's important to go the extra mile for our employees. We make sure they have a good work-life balance, and we offer many initiatives for health and well-being.
**What are your main responsibilities?**
You are responsible for the client communication for designated account relationships and Contracts.
You are required to response to the client on timely manner providing full and accurate information in one go.
**Main Duties / Responsibilities**
+ Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
+ Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
+ Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
+ Mails or routes claim forms and supporting documentation to various units for final processing.
+ Excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.
+ May seek assistance with complex customer services issues.
**Qualifications**
+ Must have a diploma or bachelor's degree certificate
+ Excellent English written and oral communication skills
+ **Portuguese** **written and oral skill is a must**
+ Exceptional organizational and time-management focus
+ Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
+ 1+ years of customer service experience analyzing and solving customer problems required; call center experience a plus
+ Ability to perform in a high volume, fast paced call center environment
+ Proven ability to work independently as well as a productive member of a team
+ Intermediate proficiency in Microsoft office suite; high level capacity to multitask independently and on a computer
+ Knowledge of medical terminology a plus
**Conditions/requirements**
+ Work in 24 x 7 rotation shifts.
+ 5 days a week.
+ In split shifts (some hours in the morning and remaining hours in the afternoon or evening) and public holidays
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._

Our client is seeking a dynamic and experienced Customer Service Manager to lead their remote support team. In this critical role, you will be responsible for overseeing all aspects of customer service operations, ensuring exceptional client satisfaction and efficient problem resolution. You will manage a team of remote customer service representatives, providing training, coaching, and performance management to foster a high-performing and motivated environment. Key responsibilities include developing and implementing customer service strategies, establishing and monitoring key performance indicators (KPIs), and identifying areas for process improvement. The ideal candidate will possess a Bachelor's degree in Business Administration, Communications, or a related field, with a minimum of 5 years of experience in customer service management, preferably in a remote setting. Strong leadership, communication, and problem-solving skills are essential. You will be proficient in using customer relationship management (CRM) software and other relevant support tools. The ability to analyze customer feedback, identify trends, and implement solutions to enhance the customer experience is crucial. This fully remote position offers the flexibility to manage your team and operations from anywhere, while driving exceptional service for our clients in the **Mombasa, Mombasa, KE** area and beyond. If you are a dedicated leader passionate about delivering outstanding customer service and adept at managing remote teams, we encourage you to apply.