What Jobs are available for Customer Accounts in Kenya?
Showing 4201 Customer Accounts jobs in Kenya
Customer Success Manager, Remote Client Relations
Posted 1 day ago
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Job Description
Our client, a rapidly growing tech company, is looking for an exceptional Customer Success Manager to join their entirely remote client services team. In this role, you will be the primary point of contact for a portfolio of clients, ensuring they maximize their value from our client's products and services. Your mission will be to foster strong, long-term client relationships, drive product adoption, and proactively identify opportunities for client growth and retention. This is a remote-first position, demanding excellent communication, organizational, and problem-solving skills. Responsibilities include onboarding new clients, conducting regular check-ins, providing training and support, gathering customer feedback, and advocating for client needs internally. The ideal candidate is empathetic, possesses strong interpersonal skills, and has a passion for helping customers achieve their goals. Experience with customer relationship management (CRM) software and ticketing systems is required. A solid understanding of SaaS products and the ability to explain technical features in a clear, accessible manner are essential. You must be proactive, resourceful, and capable of managing multiple client accounts simultaneously in a virtual environment. This role requires a Bachelor's degree in Business, Communications, or a related field, along with at least 3 years of experience in customer success, account management, or a similar client-facing role. Our client is dedicated to providing a supportive and collaborative remote work environment, enabling its employees to achieve work-life balance while delivering outstanding customer experiences. This is a fantastic chance to build meaningful connections with clients and contribute to customer loyalty and company growth.
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0
Senior Customer Success Manager - Remote Client Relations
Posted 1 day ago
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Job Description
Our client is seeking a dedicated and proactive Senior Customer Success Manager to join their growing team on a fully remote basis. This role is pivotal in ensuring our clients derive maximum value from our products and services, fostering long-term relationships and driving customer loyalty. The ideal candidate will have a strong understanding of customer relationship management, excellent communication skills, and a passion for problem-solving. You will be responsible for onboarding new clients, providing ongoing support, identifying opportunities for growth, and acting as the primary point of contact for a portfolio of key accounts.
Responsibilities:
Responsibilities:
- Onboard new clients, ensuring a smooth and successful transition to our platform/services.
- Develop and maintain strong, long-lasting relationships with a portfolio of key clients.
- Proactively engage with clients to understand their needs, goals, and challenges.
- Provide ongoing product support, troubleshooting, and guidance to ensure clients achieve their desired outcomes.
- Monitor client usage and satisfaction, identifying at-risk accounts and implementing retention strategies.
- Identify opportunities for upselling and cross-selling additional products or services.
- Conduct regular check-ins and business reviews with clients to assess satisfaction and value realization.
- Gather client feedback and collaborate with product and engineering teams to inform product development.
- Act as a client advocate, ensuring their voice is heard within the organization.
- Contribute to the development of customer success best practices and resources.
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Minimum of 5 years of experience in Customer Success, Account Management, or a related client-facing role.
- Proven ability to build and maintain strong relationships with diverse clients.
- Excellent communication, presentation, and interpersonal skills, with the ability to engage effectively remotely.
- Strong problem-solving and analytical skills, with a customer-centric approach.
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- Ability to understand and articulate technical concepts related to our products/services.
- Demonstrated success in managing a portfolio of accounts and driving customer retention and growth.
- Proactive, organized, and able to manage multiple priorities in a remote work environment.
- A passion for helping customers succeed and a dedication to delivering exceptional service.
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1
Senior Aesthetician & Client Relations Manager
Posted 1 day ago
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Job Description
Our client, a premium, digitally-native beauty and wellness brand recognized for its innovative treatments and personalized client experiences, is seeking a highly skilled Senior Aesthetician and Client Relations Manager. This unique role combines expert aesthetician services with the strategic management of client relationships to foster loyalty and drive business growth. You will be responsible for delivering advanced skincare treatments, developing personalized treatment plans, and ensuring an exceptional client journey from initial consultation to post-treatment follow-up. This is a fully remote position, requiring you to manage client interactions and consultations virtually, and leverage digital tools for relationship building. While the brand serves clients nationwide, a local understanding of the **Mlolongo, Machakos, KE** beauty and wellness market is beneficial for strategic insight.
Key Responsibilities:
Qualifications:
This is an exciting opportunity to leverage your aesthetic expertise and client management skills in a flexible, remote setting. If you are dedicated to client well-being and passionate about the beauty industry, we want to hear from you.
Key Responsibilities:
- Perform a wide range of advanced aesthetic treatments, including facials, peels, microdermabrasion, and non-invasive therapies.
- Conduct thorough skin analysis and develop customized treatment plans tailored to individual client needs and goals.
- Educate clients on skincare best practices, product recommendations, and ongoing treatment protocols.
- Build and maintain strong, long-term relationships with clients through proactive communication and exceptional service.
- Manage client appointments, scheduling, and follow-ups using CRM software.
- Handle client inquiries, concerns, and feedback in a professional and timely manner.
- Develop strategies to enhance client retention, satisfaction, and loyalty.
- Collaborate with the marketing team to create engaging content related to skincare and wellness.
- Stay up-to-date with the latest trends, technologies, and products in the aesthetics and beauty industry.
- Mentor and provide guidance to junior aesthetician staff (if applicable).
- Contribute to the development of new service offerings and treatment protocols.
- Maintain a pristine and professional virtual presence.
Qualifications:
- Certified Aesthetician with recognized professional qualifications and certifications.
- Minimum of 5 years of experience as a practicing aesthetician, with a strong portfolio of advanced treatments.
- Proven experience in client relationship management, customer service, or account management.
- In-depth knowledge of skincare science, ingredients, and various treatment modalities.
- Excellent communication, interpersonal, and active listening skills.
- Proficiency in using virtual communication tools (e.g., Zoom, Skype) and CRM software.
- Strong sales and consultation skills, with the ability to recommend appropriate treatments and products.
- Adept at digital communication and maintaining professional online interactions.
- Ability to work independently, manage time effectively, and deliver high-quality service remotely.
- Passion for beauty, wellness, and delivering exceptional client experiences.
- Understanding of regulatory requirements for aesthetic practice.
This is an exciting opportunity to leverage your aesthetic expertise and client management skills in a flexible, remote setting. If you are dedicated to client well-being and passionate about the beauty industry, we want to hear from you.
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2
Remote Lead Aesthetician & Client Relations Manager
Posted today
Job Viewed
Job Description
Our client, a renowned beauty and wellness establishment, is seeking a highly skilled and motivated Remote Lead Aesthetician & Client Relations Manager to oversee client satisfaction and operational excellence from a distance. This pivotal role demands a blend of advanced aesthetic expertise, exceptional client management abilities, and strong leadership skills. You will be responsible for ensuring the highest standards of client care, managing client feedback, and providing remote guidance to aesthetic teams, all while fostering a luxurious and personalized client experience. This is a fully remote position, offering the flexibility to work from anywhere.
Key Responsibilities:
Qualifications:
This role is notionally based in **Ruiru, Kiambu, KE**, but is a completely remote opportunity. If you are a visionary leader in the aesthetic field with a passion for delivering unparalleled client experiences, we invite you to apply.
Key Responsibilities:
- Develop and implement remote strategies to enhance client satisfaction and retention across all service offerings.
- Oversee the client journey, from initial consultation to post-treatment follow-up, ensuring a seamless and positive experience.
- Manage client inquiries, feedback, and complaints, resolving issues promptly and professionally.
- Provide remote expert advice and consultations to clients on skincare concerns, treatment plans, and product recommendations.
- Train and mentor junior aesthetic staff on best practices in client relations and advanced treatment techniques (remotely).
- Monitor service quality and consistency, implementing remote quality control measures.
- Collaborate with marketing teams to develop client engagement campaigns and loyalty programs.
- Analyze client feedback data to identify trends and areas for service improvement.
- Stay updated on the latest advancements in aesthetic treatments, skincare technology, and industry trends.
- Contribute to the development of new service offerings and protocols.
- Maintain client records accurately and confidentially.
Qualifications:
- Certified Aesthetician with a minimum of 6 years of progressive experience in high-end beauty and wellness environments.
- Proven experience in client relations, customer service management, or a similar client-facing role.
- Strong knowledge of various skincare treatments, ingredients, and product lines.
- Excellent communication, interpersonal, and problem-solving skills.
- Demonstrated ability to lead and motivate teams remotely.
- Experience with CRM software and digital client management tools.
- Aesthetician certification from a recognized institution.
- Ability to work independently, manage time effectively, and maintain high standards in a remote setting.
- A passion for the beauty industry and a commitment to exceptional client care.
- Business or Management qualification is a plus.
This role is notionally based in **Ruiru, Kiambu, KE**, but is a completely remote opportunity. If you are a visionary leader in the aesthetic field with a passion for delivering unparalleled client experiences, we invite you to apply.
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3
Remote Project Administrator - Client Relations Focus
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dedicated and detail-oriented Remote Project Administrator to join their growing team. In this fully remote position, you will play a vital role in supporting project managers by ensuring efficient administrative processes and fostering strong client relationships. You will be responsible for managing project documentation, coordinating communications, and assisting with various administrative tasks that contribute to project success and client satisfaction.
Key Responsibilities:
Key Responsibilities:
- Assist project managers in organizing and managing project documentation, including contracts, proposals, and reports.
- Coordinate project-related communications between the internal team and clients, ensuring clarity and timeliness.
- Schedule and organize virtual meetings, prepare agendas, and distribute meeting minutes and action items.
- Maintain project databases and update client information accurately.
- Track project progress, timelines, and deliverables, providing regular updates to project managers.
- Assist with the preparation of invoices and payment tracking.
- Manage and organize electronic files and project archives.
- Respond to client inquiries and provide general administrative support to ensure a positive client experience.
- Identify and help resolve administrative issues that may impact project timelines or client satisfaction.
- Support the onboarding process for new clients or project team members.
- Contribute to the continuous improvement of administrative processes and workflows in a remote setting.
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4
Lead Aesthetician & Client Relations Manager (Remote)
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for an accomplished and passionate Lead Aesthetician to manage client relations and provide expert consultation in a fully remote capacity. This unique role combines advanced skincare expertise with exceptional client management skills. You will be responsible for virtual consultations, developing personalized skincare treatment plans, and guiding clients through product selection and usage. A deep knowledge of various skin types, conditions, and the latest aesthetic treatments is crucial. You will also leverage your expertise to train and mentor junior team members remotely, ensuring consistent service quality and adherence to our client's high standards. Key responsibilities include conducting thorough virtual skin assessments, recommending appropriate treatments and at-home care regimens, and following up with clients to ensure satisfaction and track progress. You will play a vital role in building and maintaining long-term client relationships, fostering loyalty through exceptional service and personalized attention. This involves managing client appointments, handling inquiries with professionalism and efficiency, and resolving any concerns promptly. The role also requires staying abreast of industry trends, new product developments, and innovative treatment techniques to provide cutting-edge advice. You will contribute to content creation for marketing materials, such as blog posts and social media updates, sharing your expertise to engage potential clients. An understanding of digital client management tools and platforms is essential for success in this remote environment. We seek a highly organized, communicative, and empathetic individual who can build trust and rapport with clients virtually. The ability to explain complex skincare concepts in an accessible manner and motivate clients towards achieving their skin goals is paramount. This position offers a fantastic opportunity for a seasoned aesthetician to expand their reach and impact within a forward-thinking organization, contributing to client well-being and business growth.
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5
Lead Aesthetician & Client Relations Specialist (Remote)
Posted 1 day ago
Job Viewed
Job Description
Our client, a cutting-edge beauty and wellness brand recognized for its innovative treatments and personalized client experiences, is looking for a highly skilled and client-focused Lead Aesthetician to join their expanding remote team. This role is perfect for a seasoned professional who excels in client consultation, treatment planning, and delivering exceptional aesthetic services, all while operating from a remote location.
As the Lead Aesthetician, you will be instrumental in shaping our client's remote service offerings, providing expert consultations, diagnosing skin concerns, and recommending tailored treatment plans. You will leverage advanced technologies and your deep knowledge of skincare to achieve optimal results for clients. A key part of your role will involve remote client engagement, educating clients on skincare routines, product recommendations, and post-treatment care. You will also contribute to training materials and mentor junior aestheticians within the remote team, ensuring a consistent high standard of service delivery. This position requires a proactive approach to client satisfaction, excellent communication skills, and the ability to translate complex skincare science into understandable advice. You must be adept at using telehealth platforms and virtual consultation tools to build strong rapport and trust with clients, even from a distance.
Responsibilities:
As the Lead Aesthetician, you will be instrumental in shaping our client's remote service offerings, providing expert consultations, diagnosing skin concerns, and recommending tailored treatment plans. You will leverage advanced technologies and your deep knowledge of skincare to achieve optimal results for clients. A key part of your role will involve remote client engagement, educating clients on skincare routines, product recommendations, and post-treatment care. You will also contribute to training materials and mentor junior aestheticians within the remote team, ensuring a consistent high standard of service delivery. This position requires a proactive approach to client satisfaction, excellent communication skills, and the ability to translate complex skincare science into understandable advice. You must be adept at using telehealth platforms and virtual consultation tools to build strong rapport and trust with clients, even from a distance.
Responsibilities:
- Conduct comprehensive remote skin consultations using video conferencing and diagnostic tools.
- Analyze client skin conditions and develop personalized treatment plans.
- Perform advanced aesthetic treatments and procedures virtually or provide detailed guidance for at-home application based on client needs.
- Educate clients on effective skincare routines, product usage, and lifestyle adjustments.
- Provide exceptional client service, addressing concerns and ensuring client satisfaction.
- Develop and refine virtual consultation protocols and best practices.
- Mentor and provide guidance to junior remote aestheticians, fostering professional development.
- Stay updated on the latest advancements in skincare technology, treatments, and product formulations.
- Contribute to content creation for educational materials, blogs, and social media related to beauty and wellness.
- Manage client records and treatment progress notes with meticulous accuracy.
- Certified Aesthetician with a recognized diploma or degree in Esthetics.
- Minimum of 5 years of hands-on experience in a reputable beauty salon, spa, or dermatology clinic.
- Proven expertise in diagnosing and treating a wide range of skin concerns.
- Excellent interpersonal and communication skills, with a strong ability to build rapport remotely.
- Proficiency in using virtual consultation software and telehealth platforms.
- Strong understanding of skincare ingredients, product efficacy, and treatment modalities.
- Ability to work independently and manage a remote client base effectively.
- Passion for continuous learning and staying current with industry trends.
- Prior experience in a lead or supervisory role is an advantage.
- Must be highly organized and detail-oriented.
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6
Remote Event Catering & Client Relations Manager
Posted 1 day ago
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Job Description
Our client is looking for a dedicated and client-focused Remote Event Catering & Client Relations Manager to lead their catering services division. This is a fully remote role, empowering you to build strong client relationships and oversee catering logistics from anywhere. The ideal candidate will have extensive experience in event planning, catering operations, and exceptional client service skills. You will be responsible for managing all aspects of client interactions, from initial inquiry to post-event follow-up, ensuring a seamless and memorable catering experience. Key duties include developing proposals and customized menus based on client requirements, budget, and event type. You will serve as the primary point of contact for clients, providing expert advice and guiding them through the planning process via virtual consultations. This role involves coordinating with culinary teams, venue partners, and other vendors to ensure flawless event execution. You will oversee the logistical planning of catering services, including staffing, equipment, and timelines, ensuring adherence to quality standards and health regulations. Client satisfaction is paramount, and you will be responsible for addressing any concerns or issues promptly and professionally. Analyzing event success, gathering client feedback, and identifying opportunities for service improvement are crucial components of this role. A strong background in hospitality management, event planning, or a related field, with proven experience in catering sales and client relations, is required. Excellent communication, negotiation, and problem-solving skills are essential. Proficiency with CRM software and event management platforms is a plus. While this role is remote, understanding the specific needs and market dynamics for catering services in the Meru, Meru, KE region will be a significant asset. We seek a passionate, detail-oriented professional who can foster strong client loyalty and contribute to the growth and reputation of our client's catering business through outstanding remote service delivery.
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7
Client Relations Officer – Kisumu Branch
Posted 5 days ago
Job Viewed
Job Description
Mission for Essential Drugs and Supplies (MEDS) is a faith-based health solutions provider founded by an ecumenical partnership of the Kenya Conference of Catholic Bishops (KCCB) and the Christian Health Association of Kenya (CHAK). The Organization’s core mandate is being a reliable provider for quality and affordable Health Products and Technologies, Quality Assurance and Health Systems Strengthening Services. MEDS was established in 1986 and serves clients spread throughout Kenya, other regions in Africa and beyond.
The position will report to the Branch Manager and will be responsible for establishing, developing, and nurturing lasting relationships with MEDS clients in the Western and Nyanza regions to maintain customer satisfaction, promote revenue growth, and support the organization’s strategic goals, mission, and financial sustainability.
Job Responsibilities
Monitor staff productivity in the section to enhance customer satisfaction
Manage storage of records by maintaining proper accountability for all processed client order files, facilitating archiving, retrieval, and disposal.
Prepare sectional reports for decision-making
Coordinate section activities to ensure smooth operations, enhancing customer satisfaction
Prepare accurate documentation for clients to support decision-making by management, increasing the client database and driving revenue growth.
Prepare and submit necessary documentation to clients to facilitate informed decisions regarding quotation conversions, enhancing growth and maintaining a competitive advantage.
Provide technical support for tender items to assist management and clients in making informed decisions, leading to increased revenue.
Participate in converting quotations into orders to drive business growth.
Analyse customer requirements and coordinate the process to address them, ensuring timeliness and completeness for customer satisfaction and retention.
Generate sales leads through customer engagement to foster business development.
Follow up with key clients to address all account matters, ensuring their satisfaction and retention for enhanced business growth and sustainability.
Coordinate, analyse, and address client concerns promptly to ensure satisfaction and retention for organizational sustainability.
Prepare financial expenditure reports, request branch petty cash, and reconcile all transactions to maintain accountability
Qualifications
Bachelor’s degree in Business Administration or a related field from a recognized institution
Diploma in Pharmacy/Nursing/Clinical Medicine/Public Health or related field
Registered or enrolled with relevant professional body
Minimum five (5) years of relevant experience
Functional skills; Knowledge of pharmaceutical products and medical supplies, sales and marketing skills, customer care skills, supervisory skills, knowledge of ERP Systems, MS Office Suite Proficiency and telephone etiquette
Behavioural competencies: Communication skills, Problem-solving skills, Analytical skills, Team Player, high level of integrity, self-driven, keen to details, interpersonal skills
If you fit the profile of this position, please submit your application providing the following MANDATORY requirement:
Detailed CV stating your current position and salary, expected salary, telephone number and email address
Copy of National Identity Card
How to apply
STEPS
Click the link: and Submit
Note: This position is open to local hires only. Late applications will not be considered and only short-listed applicants will be contacted.
The position will report to the Branch Manager and will be responsible for establishing, developing, and nurturing lasting relationships with MEDS clients in the Western and Nyanza regions to maintain customer satisfaction, promote revenue growth, and support the organization’s strategic goals, mission, and financial sustainability.
Job Responsibilities
Monitor staff productivity in the section to enhance customer satisfaction
Manage storage of records by maintaining proper accountability for all processed client order files, facilitating archiving, retrieval, and disposal.
Prepare sectional reports for decision-making
Coordinate section activities to ensure smooth operations, enhancing customer satisfaction
Prepare accurate documentation for clients to support decision-making by management, increasing the client database and driving revenue growth.
Prepare and submit necessary documentation to clients to facilitate informed decisions regarding quotation conversions, enhancing growth and maintaining a competitive advantage.
Provide technical support for tender items to assist management and clients in making informed decisions, leading to increased revenue.
Participate in converting quotations into orders to drive business growth.
Analyse customer requirements and coordinate the process to address them, ensuring timeliness and completeness for customer satisfaction and retention.
Generate sales leads through customer engagement to foster business development.
Follow up with key clients to address all account matters, ensuring their satisfaction and retention for enhanced business growth and sustainability.
Coordinate, analyse, and address client concerns promptly to ensure satisfaction and retention for organizational sustainability.
Prepare financial expenditure reports, request branch petty cash, and reconcile all transactions to maintain accountability
Qualifications
Bachelor’s degree in Business Administration or a related field from a recognized institution
Diploma in Pharmacy/Nursing/Clinical Medicine/Public Health or related field
Registered or enrolled with relevant professional body
Minimum five (5) years of relevant experience
Functional skills; Knowledge of pharmaceutical products and medical supplies, sales and marketing skills, customer care skills, supervisory skills, knowledge of ERP Systems, MS Office Suite Proficiency and telephone etiquette
Behavioural competencies: Communication skills, Problem-solving skills, Analytical skills, Team Player, high level of integrity, self-driven, keen to details, interpersonal skills
If you fit the profile of this position, please submit your application providing the following MANDATORY requirement:
Detailed CV stating your current position and salary, expected salary, telephone number and email address
Copy of National Identity Card
How to apply
STEPS
Click the link: and Submit
Note: This position is open to local hires only. Late applications will not be considered and only short-listed applicants will be contacted.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
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