483 Client Relationships jobs in Nairobi

At the Co-operative Bank of Kenya, we are more than just a financial institution — we are a trusted partner, empowering businesses and communities to grow and thrive. As part of our continued expansion, we are seeking a highly motivated and results-driven
Financial Institutions Relationship Manager
to join our Correspondent Banking team.

This is a rare opportunity to be part of one of Kenya's leading banks, where you will play a pivotal role in managing and growing key financial institution relationships, driving revenue growth, and delivering world-class service. In this role, you will also champion compliance and risk management, ensuring sustainable growth and excellence in service delivery, while reporting directly to the Head of Financial Institutions (FI).

This role offers a platform to engage with leading financial institutions, shape strategic partnerships, and drive portfolio growth in a fast-evolving banking landscape. You will work closely with senior decision-makers, collaborate across teams, and directly influence the bank's correspondent banking strategy.

The role

The successful jobholder will be expected to:

• Originate new business opportunities with Financial Institutions (interbank lending, treasury, trade finance, custody services, correspondent banking).
• Cross-sell the full suite of banking products to deepen wallet share from existing relationships.
• Structure competitive yet profitable solutions, negotiating rates, fees, and terms.
• Consistently achieve and exceed financial targets for revenue, net interest income, and fees.
• Develop and execute strategic account plans for key FI clients.
• Engage senior client stakeholders (CFOs, Treasurers, CEOs) to align solutions with client strategies.
• Act as the primary source of market intelligence, monitoring performance, industry trends, and competitor activity.
• Track and optimize client profitability (RAROC).
• Prepare and submit comprehensive credit proposals for client exposures.
• Ensure strict compliance with KYC/AML policies and CBK regulations.
• Proactively monitor the financial health and creditworthiness of all FI clients.
• Guarantee that all legal documentation (ISDA, CSA, GMSLA, Credit Agreements) is accurately executed and maintained.
• Coordinate transaction execution seamlessly with Treasury, Trade Finance, Legal, and Operations.
• Resolve client issues promptly and effectively as the primary escalation point.
• Conduct regular service reviews to ensure SLAs and client expectations are consistently met.
• Maintain an accurate CRM pipeline and provide regular performance reports to senior management.
• Share market insights and contribute to portfolio growth strategies.
• Foster teamwork across internal business and support units for a seamless client experience.

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications:

• A degree in Business, Economics, Banking/Finance, or related field. A Master's degree or professional certifications (e.g., ACI, CFA, CPA(K)) is a strong advantage.
• Formal training in lending and relationship management.
• 5–7 years' proven experience in relationship management within a commercial bank, FI, or treasury environment.
• Demonstrable record of achieving and surpassing revenue and business growth targets.
• Strong knowledge of financial products: treasury, trade finance, cash management, and credit.
• Skilled in credit analysis, structuring deals, and senior-level negotiations.
• Deep understanding of the Kenyan financial market and CBK regulatory framework.

ROLES AND RESPONSIBILITIES

• Responsible for advancing the sales process, closing new business, and achieving/assisting in sales targets.
• Actively participate in the planning and execution of the company's marketing activities, providing vital inputs based on interactions with prospects.
• Support and service existing customers by addressing their queries and resolving issues.

DETAILED DESCRIPTION

• Work on sales leads received through platform transactions, on-ground sales personnel, and digital marketing sources.
• Establish connections with potential clients, explain product/service capabilities, and finalise sales presentations.
• Assist in the creation of Requests for Proposals (RFPs).
• Discuss commercial terms with potential clients.
• Address queries raised by prospective clients.
• Liaise internally for necessary inputs and approvals.
• Finalise contracts and close deals.
• Ensure receipt of subscription fees as per agreed terms.
• Assist Relationship Managers in the execution of their account and territory strategies.
• Support the company's strategic and ongoing marketing and brand awareness campaigns.
• Drive prospect participation in internal and external events and webinars.
• Extend support to clients during the onboarding process.
• Respond to queries related to subscription plans and offerings.
• Log and escalate customer complaints appropriately to ensure timely resolution.
• Make regular calls to existing clients for proactive service and support.
• Resolve any issues faced by clients regarding subscription fee payments.
• Address client queries related to transaction processing by coordinating internally and following up with accurate responses.
• Guide customers on IT-related issues on the 360tf platform or arrange expert support when required.
• Work closely with Relationship Managers to understand client requirements and deliver the best level of service to each customer segment.
• Handle queries raised by referral partners related to customer service.
• Systematically document customer interactions, turnaround times, and complaint resolutions.
• Produce regular MIS reports on customer complaints, turnaround time analysis, and resolution outcomes.

Job Description
Job Summary
As a Standard Chartered Relationship Manager, you will be responsible for providing complex wealth solutions; managing and developing relationships with high-profile clients to drive business growth and meet the bank's strategic objectives. You will provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements.

About Wealth And Retail Banking
We are an international bank serving individuals and businesses in the world's most dynamic markets and help manage and grow their wealth and expand their businesses at home and overseas through our inter-connected global network.

Key Responsibilities
The role holder will be responsible for establishing and maintaining strong client relationships which will translate into revenue and growth for the bank through the acquisition of High-Net-Worth Clients (i.e., clients with bankable net worth of above $0.5m)

The Growth Metrics Measured Include

• Grow the number of High Net Worth (HNW) Clients
• Growth in Net New Money (NNM)
• Growth in Product per Client
• Revenue growth (Increase in Revenue per Client)
• Adhere to Bank's Operational Risk and Compliance processes
• Provide outstanding client experiences.
• Organised, follow-up leads, complete and record appointments, close customer requests
• Build relationships for the long-term and understand clients financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions.
• Keep abreast of market trends, new product offerings and the latest campaigns.

Regulatory & Business Conduct

• Display exemplary conduct and live by the group's values and code of conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Skills and Experience

• Knowledge and experience in providing complex wealth solutions.
• Outstanding relationship management skills for affluent and ultra-high clients.
• Good understanding of wealth products.
• Market awareness and commercial acumen.
• Work in a flexible and agile way.
• Courageous, creative, responsive, and trustworthy.
• Thrives in an international environment.
• Maintains a high standard of personal conduct and lives our valued behaviours.

Key stakeholders

• ExCo Leaders
• Senior Leadership in Wealth and Retail Banking
• Corporate & Institutional Banking (CIB) & SME Relationship Managers
• International Banking Colleagues
• Product Specialists
• Client Service Manager, Affluent
• Client Due Diligence (CDD) team
• Branch Manager
• Product Managers

Certifications

• Chartered Institute for Securities & Investments (CISI) - Level 2
• Bancassurance Certification

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing
  and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,
  continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,
  we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,
  with flexible and voluntary benefits available in some locations.
• Time-off
  including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working
  options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support
  through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture
  to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,
  one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Profile Description
Standard Chartered Bank

Our client, a private commercial bank licensed by the Central Bank of Kenya, seeks to hire 
Relationship Managers (Retail Banking)
 to drive business growth and deliver exceptional client service. The Relationship Managers will be responsible for growth of Banking business in own portfolio; including acquisition of securing new clientele, selling banking products, ensuring top-notch relationship management, growth of wallet share of existing clients, and enhancing product utilization through cross-selling efforts.

Locations:
 Nairobi and Mombasa

Job Responsibilities:

Financial
- As a Branch Relationship Manager, you will have a significant impact on the bank's financial performance and growth trajectory. Your responsibilities encompass a wide range of strategic financial initiatives:

• Onboarding New Clients:
   You will actively identify and pursue new-to-bank customers, utilizing your market insight and networking skills to expand the bank's client base. Your ability to establish rapport and communicate the bank's value proposition will be crucial in building strong initial relationships.
• Revenue Generation:
   With a keen understanding of financial markets and products, you will develop and execute strategies to maximize revenue and profitability within your portfolio. Your analytical skills and business acumen will guide you in identifying opportunities for revenue enhancement and sustainable growth.
• Deposit Mobilization:
   You will play a pivotal role in optimizing liquidity management by mobilizing deposits from clients. Your efforts will contribute to the bank's funding stability and its ability to meet operational and lending requirements.
• Credit Portfolio Management:
   By actively engaging with creditworthy clients, you will contribute to the composition of a well-balanced loan portfolio. Your expertise in risk assessment and credit analysis will ensure that the bank's lending practices remain prudent and aligned with regulatory guidelines.
• Cost of Funds Optimization:
   Your focus on acquiring CASA and transactional accounts will directly impact the bank's cost of funds. By attracting low-cost deposits, you will enhance the bank's overall funding efficiency and competitiveness.
• Cross-Selling:
   Leveraging your deep understanding of clients' needs and preferences, you will promote and cross-sell a diverse range of bank products and services. This strategic approach will not only deepen client relationships but also contribute to incremental revenue streams.
• Risk Management:
   Your vigilant monitoring of credit quality and portfolio performance will help maintain a low portfolio at risk. Your ability to proactively identify and address potential risks will be instrumental in safeguarding the bank's interests.
• Wallet Share Maximization:
   By providing tailored financial solutions and cultivating client loyalty, you will ensure that the bank captures a significant portion of clients' wallet share. Your strategic account management will contribute to the bank's market dominance and sustainable growth.

Customer
 - As a dedicated Branch Relationship Manager, you will be the face of the bank to your clients, playing a pivotal role in delivering exceptional customer experiences and building lasting relationships:

• Customer Service Excellence:
  Your commitment to delivering exceptional customer service will create a positive and memorable banking experience for clients. Your responsiveness and attention to detail will ensure that clients' needs are met promptly and effectively.
• Quick Turnaround:
  Your ability to expedite processes and provide swift responses will contribute to a seamless and efficient customer journey. Your proactive approach will help clients navigate their ranking requirements with ease.
• Customer Retention:
   Through personalized interactions and a deep understanding of clients' businesses, you will foster loyalty and retention. Your dedication to addressing client concerns and providing value-added solutions will solidify long-term relationships.
• Advisory Role:
   Your financial acumen and industry expertise will position you as a trusted advisor to clients. By offering insights and tailored financial solutions, you will help clients make informed decisions that drive their business success.
• Referral Generation:
   Your commitment to exceeding client expectations will naturally lead to referrals and positive word-of-mouth. Your ability to create advocates among your clients will contribute to the bank's organic growth.
• Dedicated Relationship Manager:
   As the primary point of contact, you will provide clients with personalized attention and support. Your availability and willingness to go the extra mile will reinforce the bank's commitment to exceptional client service.

Internal Business Process
 - Your meticulous attention to internal processes, compliance, and communication will be critical to maintaining operational efficiency and managing risks effectively:

• Credit Documentation:
  Your thorough understanding of credit documentation requirements will ensure that credit applications are complete, accurate, and in compliance with internal and regulatory standards.
• Credit Analysis:
  Your contribution to the credit analysis process will provide valuable insights into clients' creditworthiness and repayment capacity. Your ability to assess risk will support informed credit decisions.
• KYC Compliance:
   Your adherence to stringent KYC documentation procedures will mitigate risks associated with money laundering, fraud, and other financial crimes. Your attention to detail will help safeguard the bank's reputation and integrity.
• Controls and Processes:
   Your commitment to following internal controls and processes will contribute to the bank's operational efficiency and compliance with industry regulations. Your meticulous approach will help prevent operational lapses.
• Customer Communication:
   Your clear and consistent communication with clients will keep them informed about their banking transactions, account activities, and any relevant updates. Your transparency will foster trust and confidence. Service Level Agreement: By consistently meeting or exceeding service level agreements, you will ensure that clients' expectations are consistently met. Your commitment to timeliness and accuracy will reinforce the bank's reliability.
• Interdepartmental Coordination:
  Your ability to collaborate effectively with various internal departments will ensure seamless execution of customer transactions. Your role as a bridge between clients and the bank's operations will facilitate efficient service delivery.

Functional responsibilities –
Your role extends beyond client interactions to encompass strategic planning, risk assessment, and sales strategy development:

• Project Support:
   Your involvement in project proposals and support will contribute to the bank's innovation and growth initiatives. Your creative thinking and solution-orientated approach will drive the successful implementation of projects.
• Sales Strategies:
   Your development and execution of sales strategies aligned with KPIs will directly impact your portfolio's growth and revenue generation. Your analytical skills and market insights will inform effective sales tactics.
• Risk Assessment:
  Your ability to assess risks associated with business decisions will be guided by a keen awareness of the bank's reputation and clients' assets. Your decisions will contribute to the bank's risk management practices and regulatory compliance.
• Reputation Management:
   Upholding the bank's reputation through ethical conduct and adherence to industry standards will be a cornerstone of your role. Your commitment to maintaining the highest standards of professionalism will contribute to the bank's credibility.

Requirements:

Academic

• Bachelor's degree in business, Finance, Economics, Accounting & Marketing.
• Master's degree is an added advantage.

Professional Qualifications & Experience

• Professional qualification in Credit Analysis is an added advantage.
• Professional qualification in Sales is an added advantage.

Desired Work Experience

• At least 5 years' experience in Retail Banking

Personal Attributes & Skills

• Strong inter-personal skills & communication skills
• Problem solving skills.
• Ability to prioritize and work under pressure.
• Attention to detail.
• Collaboration/ Teamwork
• Presentation skills & knowledge of Ms. Office Applications
• Knowledge of banking products and credit policies/ procedures
• Credit Skills – understanding of financial statements and ability to perform financial analysis/ modelling/ credit appraisals

HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Business Banking Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.

• The role holder will be the principal contact between a designated portfolio of a Sector in order to drive business growth, manage sector profitability growth and maximize revenue. He/she will be responsible for the management of Client relationships to deliver products and services.
• He/she is responsible for onboarding sector specific strategic partnerships and ecosystems to support business growth.
• He/she is responsible for growth of the business banking portfolio through a sector approach
• He/she is responsible for understanding the needs of his/her clients and developing tailored solutions to meet these needs using the Bank's suite of products and services targeted to the segment.
• The relationship manager is responsible for managing his/her clients across the financing cycle, ensuring compliance with the Bank's internal policies, regulatory guidelines

Deadline:

Category: Retail

Subsidiary: HFC

Principle Accountabilities

• Strategy
• Responsible for developing a detailed strategy that would enable him/her grow and maintain a customer portfolio that will ensure the delivery of the business targets in accordance with the Department's annual performance plans.
• Support the drive of growth and opportunities in the assigned sectors.
• Responsible for managing a portfolio of business banking customers, with accountability for sales, service, risk and operational delivery and acquisition of new to bank customers.
• Business Development
• Responsible for effectively executing all the agreed business development and growth strategies in accordance with the long, medium- and short-term plans of the Bank and as set by the Head of Business Banking. This will be done through active portfolio management and development by maintaining & growing existing income sources and meeting set targets for new business.
• Credit
• Responsible for building a high-quality client portfolio by effectively managing clients across the entire financing cycle.
• Customers / Stakeholders
• Deliver a high-quality service by owning customer engagement, striving for excellence in all interactions with (prospective) customers or other professionals, and always acting according to the highest professional standards.
• Ensure that client plans are coordinated and the respective support teams are in place with Critical Account objectives accepted, where applicable.
• Take a proactive approach to client planning across the portfolio, collaborating with product partners and senior management, as appropriate.
• Establish an effective working relationship with the Risk Management teams, in order to validate the accuracy of the customer risk profile.
• Ensure early identification of problem relationships and act where there are potential and existing problem accounts to protect HFC interests.
• Portfolio management and Collection
• Conduct review of the sector performance, addressing key mitigants and growth opportunities in the sectors.
• Conduct consistent monitoring of deals to prevent defaults on client's payment, alterations in the client's business, and to be aware of forthcoming client's financial needs.
• To continuously be reassessing risks associated with the sector the client is in and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings
• Contact the client immediately (meeting him/her in person if required) in the event of non-payment of a facility installment, and, if not resolved, take subsequent actions to recover credit in arrears according to Bank procedures.
• Monitor facility accounts in arrears and work with the relevant Bank staff to reduce the portfolio at risk, and work with the Collections Unit to develop and implement recovery processes.
• Operations/Compliance
• Responsible for ensuring that his/her assigned portfolio is in compliance with Bank policies.

Key Competencies and Skills

Technical Competencies

• Selling skills
• Analytical skills
• Negotiation skills
• Supervisory skills
• IT Skills
• Report writing
• Communication skills
• Product knowledge

General Competencies

• Team Work
• Listening skills
• Decision-making skills
• Accountability
• Relating & networking skills
• Business acumen
• Delivering results and meeting customer expectations
• Verbal & written communication.

Minimum Qualifications, Knowledge And Experience
Education

• Business-related degree from an accredited university, preferably with a major in Finance, Marketing and/or Economics;

Experience

• At least five (5) years' experience in banking, with proven experience of at least two (2) years in a similar position or at least 3 years banking experience and sales/marketing background, where he/she managed a portfolio of Business or Commercial/Corporate Banking clients.
• Experience managing borrowing customers and analyzing financing proposals, especially for Business clients.

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

The Client Services Consultant is expected to:

• Provide an effective Query Resolution service.
• Interacting in a professional, friendly manner with internal as well as external clients.
• Understand the risks associated with handling client queries and dissemination of confidential information.
• Provide effective resolution of all compliance issues including regulatory requirements as they pertaining to account management

Qualifications:
First Degree

Field of Study
: Business Commerce, Finance or any other related field

Mandarin speaking is a Mandatory Requirement
.

Experience

Two years working experience with a bias in operations and/or call centre

• Sound knowledge of transaction processing as it relates to channels for accounts, products and transaction types.
• Knowledge of bank products and services applicable to the market served.
• Knowledge of service standards.
• Knowledge of the Code of Banking Practice.
• Sound knowledge of regulatory requirements in the handing and monitoring of accounts opened

Technical Competencies

• Good analytical skills
• Communicates with impact
• Attention to detail
• Fluent in Mandarin Language

Behavioural Competencies

• Analytical, pays attention to detail.
• Sense of responsibility/Ownership
• Independent and energetic. Needs to be self motivated and shows initiative.
• Customer service oriented
• A team player.
• Maintains good working relations with stakeholders

Job purpose

• Job holder will be responsible for the organic growth of Institutional Banking business through relationship deepening and ecosystem extraction in the assigned portfolio of customers.
• Manage day-to-day administrative and operational matters relating to Institutional Banking Customers.
• Deliver on the agreed NFI revenues through enhancement of transactional volumes

Key Responsibilities:

Business Development

• Drive growth of NFI through cross selling of the bank's products to existing and potential customers.
• Develop a rich database of established clients and a clear plan for growth in number of accounts and deposits
• Service Excellence-Manage Attrition of clients leaving the Bank by ensuring customer service satisfaction and retention as well as promptly responding to customer queries.
• Relationship Management; Being the link between the existing Institutional clients and the Bank on matters relating to the administration of the portfolio.
• Provide excellent, timely and professional service to the Bank's clients in addition to providing prompt feedback from them to the Bank for immediate action where possible and at the same time avoid any case of misseling/ misrepresentation.
• Participating in Market awareness programs for the Bank, this includes market activations, sales promotions, product launches, et al.
• Ensure compliance matters in respect to Institutional Banking is addressed effectively and expeditiously

Compliance:

• Ensure full compliance on the KYC policies and procedures as well as the rules and guidelines set by the regulator.
• Ensure compliance with the Bank's code of Ethics.
• Ensure compliance with internal regulatory requirements particularly with regards to asset facilities processing.

Other

Safeguard and promote the bank's image both internally and externally.

Qualifications and Experience

• University Degree from a recognized institution with a bias in business studies/ Marketing.
• Must have at least five (5) years' banking experience and at least 1-year relationship management or customer experience.
• Cross-cutting experience in customer service, business and operations will be an added advantage.
• Must possess sound knowledge of Bank products
• Must Have good interpersonal skills and portray teamwork capacity
• Must be self-driven and very aggressive
• Must be confident, eloquent and presentable.
• Must have excellent presentation and negotiation skills.

Functional Competencies Required for this Role

• Must possess excellent selling skills with a proven track record.
• Emotional Intelligence; Dynamic, individual with the ability to work under pressure
• Strong networking skills, for both internal and external networks
• Relationship Management skills with excellent interpersonal, communication and presentation skills.
• A passion for performance and achievement in a competitive and dynamic environment
• Hardworking, strategically minded individual with excellent leadership, organizational, and planning skills
• Commercial awareness and customer focus.
• Pleasant, honest outgoing, well-groomed and self-driven

Key Relationships
-Branches, Operations, Risk & Compliance

• Direct Reports to this position-
  None

Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description
To provide comprehensive and accurate investigation, diagnosis and resolution of all high touch client inquiries, requests, compliments and complaints to maintain positive client experience and minimise risk and losses to Corporate & Investment Banking.

Qualifications
Type of Qualification:
First degree

Experience Required
Service Management
3-4 years

• Proficient general client services and / or support capability with some technical experience.
• Client relationship experience preferred .
• Basic knowledge and / or exposure to banking products and services

Additional Information

Behavioural Competencies

• Embracing Change
• Interacting with People
• Inviting Feedback
• Making Decisions
• Team Working
• Understanding People
• Upholding Standards

Technical Competencies:

• Active Listening
• Client Servicing
• Continuous Improvement
• Data Analysis
• International Market Knowledge
• Product and Services Knowledge
• Query Resolution
• Root Cause Analysis

Position Title:

Account Manager

Application Method:

1. Brief Description:

The Digital Monkeys Limited is a digital marketing agency based in Nairobi, Kenya. Over the past 9 years, we have remained dedicated to driving business results using expert digital services and a repeatable methodology to power our clients' brands. Our mission and vision revolve around empowering our clients through technology and creative thinking with the ultimate goal of establishing ourselves as the most efficient and reliable digital firm in Africa. 

The Account Manager position at our Company offers an exciting opportunity for experienced professionals passionate about the intersection of marketing, technology, and client relations. This role involves managing client accounts, collaborating with cross-functional teams, and implementing marketing strategies. This is a contractual position with ongoing career development opportunities.

1. Key Responsibilities:

The mission for this role in our Company is to enhance efficiency in service delivery and cross-functional collaboration, ensure high-quality work is delivered to clients, enhance customer relationships and retention, and grow client revenue. Responsibilities include:

1. Communicating with clients to gather project requirements, provide updates, and address inquiries.
2. Leading the development and execution of marketing campaigns based on the clients needs.
3. Conducting market research and analysis to identify industry trends and opportunities.
4. Collaborating with internal teams such as creative, digital and finance to ensure timely and successful project delivery.
5. Monitoring campaign performance metrics and preparing comprehensive reports for clients.
6. Developing and implementing innovative ideas and strategies to enhance client satisfaction and campaign effectiveness.

7. Committing to continuous learning and professional development.

8. Key Performance Indicators:

#

KPI

Weight

1

Client Satisfaction - Meeting Client KPIs

25%

2

Attentiveness & Responsiveness to Client Concerns

15%

3

Achieve a 30% increase in sales through upselling, cross-selling and RFPs

15%

4

Teamwork

15%

5

Continuous Learning and Development

10%

6

Compliance in Using Company Systems and Policies

10%

7

Upskilling & Developing the Account Management Team

10%

1. Key Competencies:

4.1 Qualifications:

1. 3 - 5 Years experience in marketing, advertising, or digital marketing agency, with a track record of successful client account management.
2. Project Management
3. Bachelor's degree or higher in Marketing, Business Administration, Communication, or a related field.
4. Strong written and verbal communication and presentation skills.
5. Exceptional organizational and time management abilities.
6. Proven ability to work independently and as part of a team in a fast-paced environment.
7. You have an expert understanding of digital marketing key figures, reporting metrics, delivery and analysis and excellent analytical skills and an affinity for data and trends.
8. Strong understanding of the competitive digital landscape across Search, Social, Native and Display.

4.2 Skills:

1. Client Relationship Management
2. Project Coordination - ensure delivery of all projects to the highest quality standards, proactively meeting and managing deadlines
3. Team Collaboration
4. Market Research and Analysis; Data Analysis and Reporting
5. Creative Problem-Solving and Strategic Thinking

The salary we are offering for this position ranges between KES 70, ,000 Gross

Join our team and embark on a rewarding journey to further develop your skills, expand your network, and advance your career in digital marketing as a Account Manager