75 Banking Operations jobs in Nairobi

• Oversee daily banking operations, ensuring efficiency, accuracy, and compliance.
• Develop and implement strategies to optimize operational workflows and processes.
• Manage and mentor a team of remote banking operations staff.
• Ensure adherence to all banking regulations and compliance requirements.
• Identify and mitigate operational risks.
• Drive initiatives to improve customer service and the overall client experience.
• Oversee transaction processing, account management, and other core banking functions.
• Implement and manage new technologies and systems to enhance operations.
• Analyze operational data to identify trends and areas for improvement.
• Collaborate with other departments to achieve organizational goals.

• Significant experience in banking operations management, with a strong focus on leadership.
• In-depth knowledge of banking products, services, regulations, and compliance standards.
• Proven track record in process improvement and operational efficiency initiatives.
• Experience managing remote teams and leveraging virtual collaboration tools.
• Strong analytical and problem-solving skills.
• Excellent leadership, communication, and interpersonal abilities.
• Proficiency in banking software and systems.
• Ability to manage risk and ensure compliance in a financial setting.
• Bachelor's degree in Finance, Business Administration, or a related field.
• Relevant certifications (e.g., CPA, CMA) are a plus.

• Perform comprehensive KYC/CDD/EDD checks on new and existing clients.
• Verify customer identification and documentation against regulatory standards.
• Assess and monitor customer risk profiles, escalating any concerns.
• Ensure compliance with AML, CFT, and other relevant financial regulations.
• Investigate and report suspicious activities.
• Maintain accurate and up-to-date client records in the CRM system.
• Collaborate with legal, compliance, and business units to resolve KYC-related issues.
• Stay abreast of changes in regulatory requirements and industry best practices.
• Conduct periodic reviews of customer accounts to ensure ongoing compliance.
• Prepare reports on KYC activities and compliance status.

• Proven experience in banking operations, compliance, or AML/KYC roles.
• In-depth knowledge of KYC, AML, and CFT regulations.
• Experience with identity verification processes and documentation review.
• Strong analytical and investigative skills.
• Excellent attention to detail and accuracy.
• Proficiency in using financial software and CRM systems.
• Ability to work independently and manage time effectively in a remote setting.
• Strong written and verbal communication skills.
• Relevant certifications (e.g., ACAMS, ICA) are a plus.

As a market leader, we are dedicated towards creating and achieving excellence through our people. Together, we share a common set of values rooted in integrity, excellence and a strong team ethic. We provide you with a superior foundation for building a professional career – a place for people to learn, to achieve and to grow. Here is one such opportunity for you to explore.

This is a high visibility role which provides the successful candidate with an opportunity to contribute to the organization's control environment and exposure to many business areas. The successful candidate will also have an ideal opportunity to be an integral part of the organization and to really make a difference.

Reporting to the Chief Internal Auditor, the Information Systems (IS) auditor is responsible for execution of internal audits covering all aspects of business processes, assessing risks on information systems, business operations and evaluating internal controls to provide an independent appraisal of internal control environment across the Group. The role holder will be responsible for the execution of complex projects in accordance with the audit plan, mainly focusing on Information Systems, Operational processes, Credit Division and Departmental audits.

The Role

Specifically, the successful jobholder will be required to:

• Conduct special audits as required, leveraging on Computer-Assisted Audit Tools (CAATs) such as, Python, ACL, and SQL Developer to efficiently extract, transform, and analyze large volumes of data
• Identify opportunities to automate audit procedures and develop scripts to enhance Robotic Process Automation (RPA) for improved efficiency and accuracy.
• Design, implement, and maintain data analytics models and scripts to support continuous auditing and monitoring activities.
• Collaborate closely with audit teams to understand specific audit requirements and translate them into effective data analytics and automation solutions
• Conduct comprehensive penetration tests on the bank's web, mobile banking, and other operational applications, networks, and ICT systems to evaluate the effectiveness of the implemented cybersecurity framework.
• Evaluate compliance with IT security policies, standards, and regulatory requirements across business units and ICT infrastructure.
• Stay up to date with emerging cyber threats, vulnerabilities, and regulatory developments in the cybersecurity landscape.
• Perform independent threat and vulnerability assessment tests and report on cyber risks and controls of the ICT systems within the bank and other related third-party connections.
• Test the adequacy and effectiveness of control measures on information systems, operational processes, credit, department operations and recommend corrective measures to be undertaken in areas of weakness.
• Utilize extensive understanding of business activities to recommend scope and objectives of assigned audits, execute audit procedures, perform detailed analyses, reach sound conclusions, and document results for assigned audit activities.
• Ensure that all instances of significant risk or lack of control are properly identified, all findings are factually based& reported, with pragmatic & balanced recommendations & reports delivered in a timely manner.
• Actively participate in discussing audit findings and recommendations with line managers of the areas under review.
• Facilitate the communication of audit results and special projects via written reports and oral presentations to management.
• Assist in the annual risk assessment process and generation of annual audit plan.
• Assist in training/mentoring staff and develop and maintain the skills, knowledge and expertise to make valuable contribution to the internal audit team.

Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:

• Bachelor's degree in information systems or computer science from a recognized university. Possession of an MSc or other relevant postgraduate qualifications will be an added advantage.
• Experience with intelligent technology integration, including machine learning (ML) using Python or R, AI and natural language processing (NLP) and familiarity with audit automation tools such as ACL Robotics.
• Professional certification in IT Audit, Risk and Security e.g. CISM, CISSP, CISA, CRISC
• Excellent understanding of auditing concepts and practices with a minimum of 3 years' experience in management role in IT and operations or IT and operation audit.
• Skilled in project management and maintaining composure under pressure while meeting multiple deadlines.
• Demonstrable knowledge in risk assessment and control concepts/methodologies.
• Skilled in negotiation and conflict management to resolve problems that may arise during an audit.
• Excellent oral and written skills; a strong verbal communicator, analytical writer and able to clearly and concisely convey personal observations of processes, risks and controls.
• Excellent analytical ability both qualitative and quantitative to draw sound conclusions coupled with demonstrated knowledge and proper application of sampling techniques.
• Excellent attention to details and organizational skills.

We are seeking to strengthen our HR support to the business by recruiting a highly motivated individual for the position of Employee Relations Advisor. This is a stretching role and requires a self-directed professional with ambition to grow, develop their career and most importantly passionate about people.

Reporting to the Head, Employee Relations & Welfare, the role holder will develop and maintain a conducive employee relations atmosphere, provide guidance and advise the business on labour laws/practice, discipline and grievance issues and co-ordinate staff welfare functions.

The Role

Specifically, the successful jobholder will be required to:

• Liaise with team leaders to ensure consistency of disciplinary procedures in the network.
• Study reported disciplinary cases and advise on the relevant disciplinary actions.
• Study investigation and audit reports and take relevant disciplinary action.
• Communicate disciplinary decisions to line managers and ensure proper implementations of actions
• Investigate and respond to all queries raised by the Union or line managers on staff disciplinary matters
• Organize and constitute the Disciplinary Hearing Panel and staff discipline matters.
• Co-ordinate in liaison with the Bank's advocates all litigation cases for ex-staff and attend to Industrial Court as the Bank's Witness on all litigation matters.
• Support Bank subsidiaries in handling disciplinary matters when called upon.
• Provide expert advice to line managers on legal implications of disciplinary actions as they relate to the labour laws.
• Act as a centre of expertise for the organization on matters pertaining to employee relations.
• Seek support for the Bank's employee relations strategy from stakeholders.
• Monitor on a regular basis changes in labour laws and keep managers informed.
• Undertake regular consultations and negotiations with the Union.
• Attend to and represent the Bank at the Ministry of Labour conciliation meetings.
• Liaise with Kenya Bankers Association and Kenya Institute of Bankers on employment related matters.
• Ensure the Bank's HR policies are aligned to the existing labour laws.
• Represent the Bank and participate in Collective Bargaining Agreement negotiations with the Union.
• Ensure that the Bank applies and practices the best labour practices and that the Bank adheres to all provision of labor laws and other relevant statues.

Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:

• A Bachelor's degree in Social Sciences or Law (LLB) from a recognized university with 2-3 years of demonstrable HR experience in a busy environment.
• A Higher Diploma in Human Resources with I/CHRM or other professional body membership.
• A detailed and working knowledge of the provisions of the Labour Laws with practical experience in Employee Relations.
• A good awareness of the internal and external industrial environment with detailed knowledge of the Bank's disciplinary and grievance procedures.
• In-depth knowledge of best practices in Human Resource policies, processes and strategies.
• High level of tact and diplomacy and the ability to use appropriate styles and methods of communication to ensure a professional yet personal customer service; excellent spoken and written English.
• Ability to handle sensitive and confidential information in a discreet and professional manner.
• Ability to build effective working relationships with others – at all levels of the organization.
• Proven ability to remain calm, focused and organized and to deliver results on time when under pressure and with rapidly changing circumstances.

At the Co-operative Bank of Kenya, we are more than just a financial institution — we are a trusted partner, empowering businesses and communities to grow and thrive. As part of our continued expansion, we are seeking a highly motivated and results-driven
Financial Institutions Relationship Manager
to join our Correspondent Banking team.

This is a rare opportunity to be part of one of Kenya's leading banks, where you will play a pivotal role in managing and growing key financial institution relationships, driving revenue growth, and delivering world-class service. In this role, you will also champion compliance and risk management, ensuring sustainable growth and excellence in service delivery, while reporting directly to the Head of Financial Institutions (FI).

This role offers a platform to engage with leading financial institutions, shape strategic partnerships, and drive portfolio growth in a fast-evolving banking landscape. You will work closely with senior decision-makers, collaborate across teams, and directly influence the bank's correspondent banking strategy.

The role

The successful jobholder will be expected to:

• Originate new business opportunities with Financial Institutions (interbank lending, treasury, trade finance, custody services, correspondent banking).
• Cross-sell the full suite of banking products to deepen wallet share from existing relationships.
• Structure competitive yet profitable solutions, negotiating rates, fees, and terms.
• Consistently achieve and exceed financial targets for revenue, net interest income, and fees.
• Develop and execute strategic account plans for key FI clients.
• Engage senior client stakeholders (CFOs, Treasurers, CEOs) to align solutions with client strategies.
• Act as the primary source of market intelligence, monitoring performance, industry trends, and competitor activity.
• Track and optimize client profitability (RAROC).
• Prepare and submit comprehensive credit proposals for client exposures.
• Ensure strict compliance with KYC/AML policies and CBK regulations.
• Proactively monitor the financial health and creditworthiness of all FI clients.
• Guarantee that all legal documentation (ISDA, CSA, GMSLA, Credit Agreements) is accurately executed and maintained.
• Coordinate transaction execution seamlessly with Treasury, Trade Finance, Legal, and Operations.
• Resolve client issues promptly and effectively as the primary escalation point.
• Conduct regular service reviews to ensure SLAs and client expectations are consistently met.
• Maintain an accurate CRM pipeline and provide regular performance reports to senior management.
• Share market insights and contribute to portfolio growth strategies.
• Foster teamwork across internal business and support units for a seamless client experience.

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications:

• A degree in Business, Economics, Banking/Finance, or related field. A Master's degree or professional certifications (e.g., ACI, CFA, CPA(K)) is a strong advantage.
• Formal training in lending and relationship management.
• 5–7 years' proven experience in relationship management within a commercial bank, FI, or treasury environment.
• Demonstrable record of achieving and surpassing revenue and business growth targets.
• Strong knowledge of financial products: treasury, trade finance, cash management, and credit.
• Skilled in credit analysis, structuring deals, and senior-level negotiations.
• Deep understanding of the Kenyan financial market and CBK regulatory framework.

Are you a security professional with a proven track record in law enforcement, intelligence gathering, and stakeholder engagement? Do you thrive in environments where vigilance, proactive risk management, and collaboration make all the difference? If so, this is your opportunity to play a critical role in protecting one of Kenya's most trusted financial institutions.

The
Co-operative Bank of Kenya
is a leading bank built on the principles of co-operation, shared success, and community impact. We are committed to safeguarding our people, assets, and reputation while delivering trusted financial solutions to millions of Kenyans. To strengthen this mission, we are seeking a dedicated and experienced Regional Security Officer.

The role holder will be responsible for managing and coordinating all security-related activities across the assigned region. This role plays a critical part in safeguarding the Bank against internal and external threats. From building strong relationships with law enforcement, to training staff on fraud prevention, to monitoring emerging risks, the Regional Security Officer ensures that the Bank remains secure, resilient, and trusted.

The role

The successful jobholder will be expected to:

• Build and maintain strong relationships with law enforcement, government offices and security regulators.
• Represent the Bank at regional forums, regulatory engagements and security-related events.
• Maintain a comprehensive stakeholder contact database to strengthen collaboration and visibility.
• Support branch managers in cultivating strong ties with local police leadership.
• Coordinate and train staff on fraud prevention, emergency procedures and incident response.
• Oversee physical security audits to ensure compliance with security SOPs.
• Monitor threats, reputational risks and criminal activities affecting the Bank.
• Partner with law enforcement and regulatory agencies to gather intelligence.
• Use digital tools and informer networks to identify and mitigate emerging risks.
• Audit outsourced security providers for effectiveness and professionalism.
• Oversee the functionality of security technologies.
• Conduct threat and vulnerability assessments and recommend improvements.
• Lead investigations into theft, fraud, threats or breaches of protocol.
• Collect evidence, prepare reports, and support legal or disciplinary action.
• Conduct physical and operational risk assessments of branches, ATMs and cash transit operations.

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications:

• Bachelor's degree.
• Must have served as an Inspector of Police or at a higher Level.
• Strong knowledge of law enforcement procedures, security risk analysis, and investigations.
• Proven experience in stakeholder management, crime prevention, and intelligence collection.
• Computer literacy
• Ability to work independently while managing a regional security portfolio.
• Those currently serving have an added advantage

Special Requirements

• Based in a Regional Office with frequent travel within the region.
• Flexibility to work outside normal hours when required.

Lets Write Africa's Story Together
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description
The purpose of this job is to support the Enterprise Risk Management and Compliance function through the implementation of the Risk Management and Compliance Framework within the standards defined by the Group, including the identification, measurement, monitoring and reporting of risk and enforcing compliance with policies, processes, procedures and controls.

• Responsibilities
• Monitor implementation of the Group's risk policies, procedures, standards, systems and guidelines and identify gaps to be closed (30%)
• In conjunction with the Group Head of Financial Risk, conduct stress tests, sensitivity analysis and scenario simulations to update the Board and EXCO on the risks that the company is facing and how to mitigate them (20%)
• Monitor full compliance against established risk standards/benchmarks and regulatory requirements, including transaction monitoring, tracking risk & compliance matrix and review of reports sent to the regulator (10%)
• Identify potential areas of risk and control gaps; provide guidance on how to mitigate the risks identified; conduct follow-up to ensure corrective actions are implemented (10%)
• Provide the necessary awareness among management and staff through guidance, communications, and training to ensure compliance with the company's framework and methodologies, including internal policies, procedures, standards and guidelines (10%)
• Provide regular reporting as required on risk and compliance, including Dashboards and Reports for Financial, Operational risk (including business continuity), compliance and AML/CFT reports, quarterly Board reports, and Risk Management Reports MANCO (10%)
• Adequacy of personal competence through continuous professional and technical education to effectively perform risk and compliance tasks (10%)
• Main Activities
• Conduct identification and assessment of the risk gaps for each functional area /department of the company and recommend controls to reduce residual risk.
• Conduct independent monitoring and oversight of the risk appetite limits.
• In conjunction with the Group Head of Financial Risk, conduct gap analysis and stress tests for market, credit risk and liquidity risk to update the Board and EXCO on the risks that the company is running and how to mitigate them.
• Prepare periodic reports to regularly update the financial and operational risk exposures and circulate them to the various Heads of Department for action.
• Review of Risk and Control Self-Assessment (RCSA), incidence reports, key risk indicators (KRIs), loss data collection, and conduct other risk analytics.
• Assist in the development of the company Risk management standards reviews of all policies, policy guidelines and procedures that provide direction on processes within the company.
• Assist with conducting compliance risk assessments with a focus on AML/CFT and assess AML/CFT risk from new products, delivery channels, and services and conduct annual AML/CFT risk assessment.
• Knowledge and Experience
• Bachelor's degree in actuarial science, finance, business administration or related field
• Professional certifications or qualifications in Actuarial Science or Risk Management required.
• A minimum of 5+ years in mid-level risk management experience in the insurance sector.
• Skills and Competencies
• Excellent communication skills.
• Financial risk expertise highly preferred.
• Demonstrated ability to motivate and manage a diverse team toward strategic goals of the risk management function.
• Demonstrated ability to build consensus across various constituencies and achieve results through the effort of others.
• Strong planning and organizational skills, with an ability to establish a strategic direction and subsequently outline initiatives and develop priorities in support of that vision.

Skills
Action Planning, Analytics Software, Budget Management, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Controls, Data Interpretations, Evaluating Information, Management Reporting, Numerical Aptitude, Report Review

Competencies
Business Insight

Communicates Effectively

Courage

Ensures Accountability

Financial Acumen

Instills Trust

Manages Complexity

Optimizes Work Processes

Education
NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date
02 October 2025 , 23:59

The Old Mutual Story

KPMG is a global network of professional services firms providing Audit, Tax and Advisory services. Our purpose is to inspire confidence and empower change. We have a notable Africa Footprint serving clients across the continent. Our East Africa practice comprises Kenya, Uganda, Tanzania, and Rwanda.

The Nairobi office serves as the regional coordinating office providing the required networking to facilitate delivery of services on a timely basis to meet and exceed our clients' expectations.

Key roles and responsibilities

Manage Engagements.

• Supporting with the organization and execution of multiple financial risk management engagements (including projects relating to regulatory, credit risk management / modelling, market risk / valuations, etc.).
• Supporting with other strategic engagements to assist clients with enhancing their financial risk management capabilities.
• Developing a client account plan and engaging with a vast client-base within the financial services industry, including banks, development finance institutions, micro-lenders and retailers.

Business Development.

• Develop and maintain relationships with decision makers at key clients
• Contribute to proposal development efforts
• Manage engagement risk and project budget
• Report to Africa USAID account lead partner on key performance metrics – Pipeline & assignments

Team Development.

• Support the development of strong delivery teams, from recruitment, mentoring, on the job development and retention
• Day-to-day management of staff to deliver on assignments and project, as well as perform administrate task over the team management (such as planning, operational matters and budgeting)
• Mentor /coach senior staff with career growth.

Personal Development.

• Involvement in community and office initiatives
• Contribute to thought leadership via at least three activities e.g. articles and speaking at events
• National / local training instructor
• Ensure continuous learning through compliance to 40 Continuous Professional Development (CPA) hours

Risk Management

Ensure 100% compliance to Quality and Risk Management Policies, Standards and Procedures.

Any other tasks that will be assigned to you.

Lead- Financial Risk Management

Academic/Professional qualifications and Experience:

• Must have a Master's degree in accounting, business, actuarial science, or related relevant degree course
• Must have a minimum 10 years of experience in a quantitative credit risk-based role.
• FRM (GARP) is an added advantage
• Coding experience is an added advantage.

Technical competencies & Personal attributes:

• Relevant experience within a quantitative credit risk-based role would be desired.
• Well versed in contemporary mathematical / statistical techniques and practices in financial risk management areas (e.g. credit risk modelling, etc.).
• Strong analytical & problem-solving skills, with the ability to proactively engage and consult with others across all levels.
• Must demonstrate strategic insights on client management and engagements.
• Experience of leading teams, coaching and mentoring staff.
• Able to work effectively in a fast-paced environment with conflicting priorities and deadlines.
• Drive market opportunities and engage with clients.
• Strong business writing, report writing, presentation and research skills.
• A high aptitude for learning new approaches and innovation.
• Proven experience in formulating business strategy and growth.
• Diligent and committed to excellence.
• Excellent coordination and planning skills.
• Resilience and Tenacity: must be able to always sustain motivation and commitment and can contain and absorb stressful moments and issues.
• Willingness to travel within and outside the region on a need basis.

We offer:

1. An exciting opportunity to work with a Big 4 firm on cutting edge clients across Africa.
2. Continuous learning and development.
3. Exposure to multi-disciplinary client service teams.
4. Unrivalled space to grow and be innovative.
5. Opportunity for international travel.

If your career aspirations match this exciting opportunity,

please use the link below to apply:

If your career aspirations match this exciting opportunity, please use the link below to apply: Financial Risk Management Lead – Candidate's Summary. Filling the link is mandatory for consideration alongside your application to quoting '
Financial Risk Management Lead'.
This position shall be shortlisted on a rolling basis.

Please note that only shortlisted candidates will be contacted.

• Develop and implement robust risk management frameworks and policies.
• Identify, assess, and quantify various financial risks, including market, credit, operational, and liquidity risks.
• Design and oversee stress testing and scenario analysis programs.
• Monitor key risk indicators (KRIs) and ensure timely reporting to senior management and regulatory bodies.
• Collaborate with business units to embed risk management principles into daily operations.
• Develop and maintain risk models and analytical tools.
• Ensure compliance with relevant financial regulations and industry best practices.
• Provide expert advice and guidance on risk-related matters to support strategic decision-making.
• Lead and mentor a team of risk analysts in a remote environment.
• Stay abreast of emerging risks and market developments.
• Prepare comprehensive risk reports and present findings to executive leadership.

• Master's degree in Finance, Economics, Statistics, Mathematics, or a related field.
• Professional certifications such as FRM, CFA, or PRM are highly desirable.
• Minimum of 7 years of progressive experience in financial risk management within the banking or financial services sector.
• In-depth knowledge of risk management principles, methodologies, and regulatory requirements (e.g., Basel Accords).
• Strong analytical, quantitative, and problem-solving skills.
• Proficiency in risk management software and tools, as well as advanced Excel and statistical analysis packages.
• Excellent communication, presentation, and interpersonal skills, with the ability to influence stakeholders in a remote setting.
• Proven leadership experience and the ability to manage and develop a remote team.
• Strategic thinking and a proactive approach to risk identification and mitigation.