765 After Sales Support jobs in Nairobi
Warehouse Operations Manager, E-commerce Logistics
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Warehouse Operations Manager to oversee all aspects of their e-commerce logistics operations. This is a fully remote position, allowing you to manage the warehouse operations from a remote location. You will be responsible for ensuring the efficient and effective flow of goods, managing inventory, optimizing warehouse layout, and maintaining high standards of safety and productivity. The ideal candidate will have a strong background in supply chain management and logistics, with a proven ability to lead teams and implement process improvements. Your responsibilities will include developing and implementing warehouse strategies, managing staff schedules and performance, and ensuring compliance with all relevant regulations. You will also be tasked with monitoring key performance indicators (KPIs) such as order fulfillment rates, inventory accuracy, and cost per unit. The ability to analyze operational data and make data-driven decisions is crucial. You will collaborate with other departments, including procurement and customer service, to ensure seamless operations and customer satisfaction. This role requires a proactive approach to problem-solving and a commitment to continuous improvement. As a remote manager, you will need excellent communication and virtual team management skills to effectively lead and motivate your on-site team. You will also be responsible for managing relationships with third-party logistics providers and suppliers. This is an excellent opportunity to contribute to a rapidly growing e-commerce business and shape its logistical future. The successful candidate will be adaptable, possess strong analytical skills, and be passionate about optimizing supply chain efficiency. This role demands leadership in driving operational excellence and ensuring timely delivery of products to customers.
Location: This is a fully remote role, overseeing operations at our client's facility in Mombasa, Mombasa, KE .
Key Responsibilities:
Location: This is a fully remote role, overseeing operations at our client's facility in Mombasa, Mombasa, KE .
Key Responsibilities:
- Oversee daily warehouse operations, including receiving, storing, picking, packing, and shipping.
- Develop and implement efficient warehouse layouts and workflows.
- Manage inventory levels and ensure accuracy through regular audits.
- Lead, train, and motivate warehouse staff to achieve performance targets.
- Implement and enforce safety protocols and procedures.
- Monitor and report on key warehouse performance indicators (KPIs).
- Optimize shipping and receiving processes to minimize costs and transit times.
- Collaborate with procurement and sales teams to ensure adequate stock levels.
- Manage relationships with vendors and third-party logistics providers.
- Drive continuous improvement initiatives to enhance efficiency and productivity.
- Ensure compliance with all local and international shipping regulations.
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
- Minimum of 5 years of experience in warehouse management and logistics.
- Proven experience in e-commerce fulfillment and operations.
- Strong understanding of inventory management systems and WMS software.
- Excellent leadership, team management, and communication skills.
- Demonstrated ability to manage remote operations and teams effectively.
- Proficiency in data analysis and reporting.
- Knowledge of health and safety regulations in a warehouse environment.
This advertiser has chosen not to accept applicants from your region.
0
Inbound Sales Specialist- Real Estate (Social Media & Website)
Nairobi, Nairobi
Talent Partners Ltd
Posted 1 day ago
Job Viewed
Job Description
About the Company
Our client is a fast-growing real estate agency specializing in the sale of premium off-plan developments in Nairobi's upmarket areas (Kilimani, Kileleshwa, Lavington, Westlands, Riverside). They connect both local buyers and international investors, particularly the Kenyan diaspora and foreign buyers, with exceptional investment opportunities and dream homes. With a strong digital presence, a client-first approach, and strategic marketing, they are redefining real estate sales by leveraging innovation, relationship-building, and market expertise.
Their mission is to provide seamless, transparent, and client-centered real estate solutions that simplify property acquisition for homebuyers and investors.
Their vision is to be East Africa's leading real estate agency, simplifying property ownership and transforming the real estate business through excellence, professionalism, innovation, and exceptional customer service.
As a fast-rising company, our client offers an exciting opportunity for individuals who thrive in dynamic environments and are ready to wear multiple hats to help us build systems, drive growth, and create a paradigm shift in the industry.
Purpose of the Role
The Digital Lead Conversion Specialist/Inbound Sales Specialist will be the first point of contact for all incoming leads from social media, website, property portals, phone calls, and WhatsApp Business. Their goal is to respond timely, qualify leads, handle objections, and convert interest into booked property viewings or meetings with the sales team while maintaining a warm, professional, and informative client experience.
Key Responsibilities
1. Lead Response & Conversion
Reply to all social media DMs, comments, website inquiries, property portal leads, and company WhatsApp messages within 15 minutes during working hours.
Qualify leads by understanding their needs, investment goals, and readiness to buy.
Provide accurate property details, payment plans, and relevant investment information.
Confidently handle objections to build trust and move prospects forward in the sales pipeline.
Book and confirm property viewings for qualified leads.
2. Client Relationship Management
Maintain friendly, professional communication at all times.
Consistently follow up with prospects until they make a decision or attend a viewing.
Log all client interactions in the CRM (Zoho/Bigin) with detailed notes and next steps.
Share qualified leads with the assigned sales executive and ensure smooth handover.
3. Sales Support & Coordination
Stay updated on current listings, pricing, and offers.
Work with the marketing team to ensure smooth communication from campaign to conversion.
Provide weekly reports on lead activity, conversion rates, and insights.
4. Sales Administration
Maintain accurate and up-to-date client databases and contact information.
Prepare and organize sales materials, brochures, and property documentation.
Schedule and coordinate property viewings and client meetings.
Process and track sales inquiries from initial contact to handover.
Ensure proper documentation of all sales activities and client interactions.
5. Performance Management
Monitor lead response metrics and conversion rates to meet set targets.
Provide regular updates and insights to senior leadership on lead quality and conversion trends.
Key Requirements
1. Background & Experience
Proven experience in real estate sales, property customer service, or a related lead conversion role.
At least 2-3 years of experience in inbound/digital sales, preferably in real estate.
Experience in a fast-paced, target-driven environment is highly desirable.
Demonstrated success in lead qualification and conversion activities.
2. Skills
Strong communication skills both written and verbal with the ability to build rapport quickly.
Confident in handling objections and closing for appointments.
Good understanding of the Nairobi real estate market and off-plan developments.
Highly organized and detail-oriented, with the ability to manage multiple conversations simultaneously.
Tech-savvy proficient in CRM tools (Zoho preferred), WhatsApp Business, Google Workspace, and basic analytics.
Familiarity with scheduling tools like Calendly and lead automation/chatbot tools like ManyChat is an advantage.
Excellent time management and administrative skills.
What We're Looking For
Someone with the heart of a customer service professional and the mindset of a salesperson — warm, responsive, detail-oriented, and results-driven.
A professional who thrives in a fast-paced, target-driven environment and is motivated by turning initial inquiries into real buyers.
A team player ready to contribute to building scalable systems and processes in a growing company.
A self-starter who can manage administrative tasks efficiently while maintaining high conversion standards.
The offer
Base Salary commensurate on experience
Commission per closed sale from converted leads
Performance-based bonuses for exceeding conversion targets
Transport & Airtime reimbursement
Flexible & dynamic environment
Reports to: CEO & Head of Marketing
If this is you, kindly submit your application via this link. Applications are on a rolling basis.
Disclaimer: We do not charge candidates any application fee.
Our client is a fast-growing real estate agency specializing in the sale of premium off-plan developments in Nairobi's upmarket areas (Kilimani, Kileleshwa, Lavington, Westlands, Riverside). They connect both local buyers and international investors, particularly the Kenyan diaspora and foreign buyers, with exceptional investment opportunities and dream homes. With a strong digital presence, a client-first approach, and strategic marketing, they are redefining real estate sales by leveraging innovation, relationship-building, and market expertise.
Their mission is to provide seamless, transparent, and client-centered real estate solutions that simplify property acquisition for homebuyers and investors.
Their vision is to be East Africa's leading real estate agency, simplifying property ownership and transforming the real estate business through excellence, professionalism, innovation, and exceptional customer service.
As a fast-rising company, our client offers an exciting opportunity for individuals who thrive in dynamic environments and are ready to wear multiple hats to help us build systems, drive growth, and create a paradigm shift in the industry.
Purpose of the Role
The Digital Lead Conversion Specialist/Inbound Sales Specialist will be the first point of contact for all incoming leads from social media, website, property portals, phone calls, and WhatsApp Business. Their goal is to respond timely, qualify leads, handle objections, and convert interest into booked property viewings or meetings with the sales team while maintaining a warm, professional, and informative client experience.
Key Responsibilities
1. Lead Response & Conversion
Reply to all social media DMs, comments, website inquiries, property portal leads, and company WhatsApp messages within 15 minutes during working hours.
Qualify leads by understanding their needs, investment goals, and readiness to buy.
Provide accurate property details, payment plans, and relevant investment information.
Confidently handle objections to build trust and move prospects forward in the sales pipeline.
Book and confirm property viewings for qualified leads.
2. Client Relationship Management
Maintain friendly, professional communication at all times.
Consistently follow up with prospects until they make a decision or attend a viewing.
Log all client interactions in the CRM (Zoho/Bigin) with detailed notes and next steps.
Share qualified leads with the assigned sales executive and ensure smooth handover.
3. Sales Support & Coordination
Stay updated on current listings, pricing, and offers.
Work with the marketing team to ensure smooth communication from campaign to conversion.
Provide weekly reports on lead activity, conversion rates, and insights.
4. Sales Administration
Maintain accurate and up-to-date client databases and contact information.
Prepare and organize sales materials, brochures, and property documentation.
Schedule and coordinate property viewings and client meetings.
Process and track sales inquiries from initial contact to handover.
Ensure proper documentation of all sales activities and client interactions.
5. Performance Management
Monitor lead response metrics and conversion rates to meet set targets.
Provide regular updates and insights to senior leadership on lead quality and conversion trends.
Key Requirements
1. Background & Experience
Proven experience in real estate sales, property customer service, or a related lead conversion role.
At least 2-3 years of experience in inbound/digital sales, preferably in real estate.
Experience in a fast-paced, target-driven environment is highly desirable.
Demonstrated success in lead qualification and conversion activities.
2. Skills
Strong communication skills both written and verbal with the ability to build rapport quickly.
Confident in handling objections and closing for appointments.
Good understanding of the Nairobi real estate market and off-plan developments.
Highly organized and detail-oriented, with the ability to manage multiple conversations simultaneously.
Tech-savvy proficient in CRM tools (Zoho preferred), WhatsApp Business, Google Workspace, and basic analytics.
Familiarity with scheduling tools like Calendly and lead automation/chatbot tools like ManyChat is an advantage.
Excellent time management and administrative skills.
What We're Looking For
Someone with the heart of a customer service professional and the mindset of a salesperson — warm, responsive, detail-oriented, and results-driven.
A professional who thrives in a fast-paced, target-driven environment and is motivated by turning initial inquiries into real buyers.
A team player ready to contribute to building scalable systems and processes in a growing company.
A self-starter who can manage administrative tasks efficiently while maintaining high conversion standards.
The offer
Base Salary commensurate on experience
Commission per closed sale from converted leads
Performance-based bonuses for exceeding conversion targets
Transport & Airtime reimbursement
Flexible & dynamic environment
Reports to: CEO & Head of Marketing
If this is you, kindly submit your application via this link. Applications are on a rolling basis.
Disclaimer: We do not charge candidates any application fee.
This advertiser has chosen not to accept applicants from your region.
1
E-commerce Customer Service Lead
Posted 10 days ago
Job Viewed
Job Description
Our client, a rapidly expanding online fashion retailer, is searching for a dedicated and highly skilled E-commerce Customer Service Lead to spearhead their remote customer support operations. This role is crucial for maintaining and enhancing customer satisfaction through exceptional service delivery across all communication channels. You will be instrumental in shaping the customer experience, handling complex inquiries, and leading a team of remote customer service representatives. This is a fully remote position, demanding excellent virtual team management abilities, strong communication skills, and a proactive approach to problem-solving. The ideal candidate will possess a passion for customer service, a deep understanding of e-commerce operations, and a proven ability to motivate and guide a team. You will be responsible for developing and implementing customer service policies and procedures, training new agents, monitoring performance metrics, and ensuring consistent service quality. This role requires a high level of empathy, patience, and the ability to de-escalate challenging situations effectively. You will also collaborate with marketing, sales, and logistics teams to ensure a cohesive customer journey. The primary objective is to foster customer loyalty and drive positive word-of-mouth referrals through outstanding support. We are looking for an individual who can analyze customer feedback, identify trends, and recommend improvements to products, services, and processes. This is an exciting opportunity to contribute to the growth of a dynamic e-commerce brand from the comfort of your home office. The position is advertised for Mlolongo, Machakos, KE , but the role is 100% remote.
Responsibilities:
Responsibilities:
- Lead and manage a remote team of e-commerce customer service representatives.
- Develop and implement customer service policies, procedures, and quality standards.
- Provide training and ongoing coaching to customer service agents.
- Monitor customer service performance metrics (e.g., response time, resolution rate, customer satisfaction scores).
- Handle escalated customer inquiries and resolve complex issues efficiently.
- Ensure timely and accurate responses to customer inquiries via email, chat, phone, and social media.
- Analyze customer feedback and identify areas for service improvement.
- Collaborate with other departments (sales, marketing, logistics) to ensure a seamless customer experience.
- Maintain a comprehensive understanding of company products and services.
- Develop strategies to enhance customer loyalty and retention.
- Manage customer service software and tools effectively.
- Prepare regular reports on customer service performance and insights.
- Stay updated on e-commerce best practices and customer service trends.
- Foster a positive and supportive team environment for remote staff.
- Act as a brand ambassador, embodying company values in all interactions.
- Proven experience in a customer service leadership role, preferably in e-commerce.
- Demonstrated ability to manage and motivate remote teams.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Strong understanding of e-commerce operations and online customer behavior.
- Proficiency in customer relationship management (CRM) software and ticketing systems.
- Ability to analyze data and generate actionable insights.
- Customer-centric mindset with a passion for delivering exceptional service.
- Experience in training and performance management.
- Bachelor's degree in Business, Communications, or a related field is preferred.
- Ability to work independently and prioritize tasks effectively in a remote setting.
This advertiser has chosen not to accept applicants from your region.
2
Job Description
Company Description
We suggest you enter details here.
Role Description
This is a full-time on-site role for a Sales Attendant, located in Nairobi County, Kenya. The Sales Attendant will be responsible for assisting customers with their purchases, providing product information, managing the sales process, keeping the sales floor organized and clean, and handling transactions. Additional tasks include stocking shelves, creating product displays, and assisting in inventory management. The role also requires addressing customer inquiries and ensuring high levels of customer satisfaction through excellent service.
Qualifications
- Customer service and interpersonal skills
- Sales process understanding and experience handling cash transactions
- Organizational and time management skills
- Ability to work effectively in a team environment
- Basic knowledge of inventory management
- Proficiency in English; additional language skills are a plus
- Ability to stand for extended periods and handle physical tasks
- High school diploma or equivalent; additional qualifications in sales or customer service are a plus
This advertiser has chosen not to accept applicants from your region.
3
Sales Professionals Support
Posted today
Job Viewed
Job Description
Company Description
Amara Capital Limited helps businesses craft their message, design and brand products and services, automate the marketing process, and build multiple sources of income. We specialize in creating unique brand experiences that drive engagement and growth. By integrating marketing automation and diversified income streams, we enable businesses to achieve sustainable success. Our tailored solutions ensure that each client achieves their distinct business objectives.
Role Description
This is a full-time hybrid role for a Sales Professionals Support at Amara Capital Limited. Located in Nairobi County, Kenya, the role allows for some work-from-home flexibility. The Sales Professionals Support will assist with handling customer support inquiries, maintaining customer satisfaction, providing exceptional customer service, and enhancing communication between the sales team and customers. Additionally, the role involves fostering positive interpersonal relationships and ensuring effective customer support.
Qualifications
- Strong Interpersonal Skills and Communication abilities
- Experience in Customer Support and Customer Service
- Ability to maintain high levels of Customer Satisfaction
- Proficiency in handling customer inquiries and resolving issues
- Excellent written and verbal communication skills
- Ability to work independently and in a hybrid environment
- Previous experience in a sales support role is advantageous
- Relevant academic qualifications
This advertiser has chosen not to accept applicants from your region.
4
E-commerce Social Media Strategist
Posted 20 days ago
Job Viewed
Job Description
Our client is looking for a creative and results-driven E-commerce Social Media Strategist to manage and grow their online presence. This is a fully remote position, allowing you to work from any location. The ideal candidate will have a deep understanding of social media platforms, e-commerce trends, and digital marketing strategies. Responsibilities include developing and executing comprehensive social media strategies to drive traffic, engagement, and sales for our e-commerce platforms. This involves creating compelling content (text, image, and video), managing social media calendars, and scheduling posts across various channels such as Instagram, Facebook, TikTok, and Pinterest. You will be responsible for community management, responding to comments and messages promptly, and fostering positive customer interactions. Performance analysis is key; you will track key metrics, analyze campaign performance, and provide regular reports with actionable insights to optimize future strategies. Staying abreast of the latest social media trends, algorithm changes, and emerging platforms is crucial. Experience with social media advertising, including campaign setup, targeting, and budget management, is essential. Collaborating with the marketing and design teams to ensure brand consistency and develop integrated campaigns will be a core function. This role requires excellent written and verbal communication skills, strong analytical abilities, and a keen eye for detail. A Bachelor's degree in Marketing, Communications, or a related field, coupled with at least 3 years of proven experience in social media management and e-commerce, is required. Proficiency in social media management tools and analytics platforms is a must. If you are passionate about e-commerce and social media marketing, and excel in a remote, fast-paced environment, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
5
E-commerce Social Media Manager
Posted 20 days ago
Job Viewed
Job Description
Our client is looking for a creative and results-driven E-commerce Social Media Manager to oversee their online presence and drive sales through social channels. This is a fully remote position, offering the flexibility to work from anywhere. You will be responsible for developing and implementing a comprehensive social media strategy that aligns with our e-commerce goals, enhances brand visibility, and engages our target audience across various platforms. This role requires a deep understanding of e-commerce best practices, social media marketing trends, and audience engagement strategies. You will manage all social media accounts, including content planning, creation, scheduling, and posting, ensuring brand consistency and a high level of quality. Key responsibilities include crafting compelling copy, designing visually appealing graphics and videos, and running targeted advertising campaigns to drive traffic and conversions. You will monitor social media trends, competitor activities, and customer feedback to identify opportunities for growth and improvement. Analyzing social media metrics and reporting on campaign performance, ROI, and key insights will be crucial. You will also engage with the online community, respond to comments and messages, and foster positive customer relationships. Collaboration with the e-commerce team, content creators, and marketing specialists will be essential to ensure cohesive campaign execution. The ideal candidate will have a proven track record of managing successful social media campaigns for e-commerce businesses, with a strong portfolio showcasing creativity and measurable results. Excellent written and verbal communication skills, strong analytical abilities, and proficiency with social media management tools (e.g., Hootsuite, Buffer, Sprout Social) and advertising platforms (e.g., Facebook Ads, Instagram Ads, TikTok Ads) are required. Experience with graphic design tools (e.g., Canva, Adobe Creative Suite) is a plus. This role is based in Mombasa, Mombasa, KE , but is performed remotely. We are seeking a proactive, innovative individual with a passion for e-commerce and social media marketing, who can drive engagement and deliver tangible business outcomes. Join our client's team and shape their online brand narrative!
This advertiser has chosen not to accept applicants from your region.
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6
E-commerce & Social Media Growth Hacker
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking an innovative and data-driven E-commerce & Social Media Growth Hacker to join their fully remote team. This role is designed for a creative individual who thrives on experimentation and is passionate about driving rapid growth for online businesses. You will be responsible for developing and implementing cutting-edge strategies across e-commerce platforms and social media channels to increase sales, customer acquisition, and engagement. The ideal candidate possesses a blend of marketing acumen, analytical skills, and a deep understanding of digital trends. You will leverage A/B testing, data analysis, and creative campaign execution to achieve ambitious growth targets. This is an exciting opportunity to work in a dynamic, remote environment and shape the online presence of our client.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Develop and execute data-driven growth strategies for e-commerce sales and social media engagement.
- Identify and test new growth channels, tactics, and technologies across platforms.
- Design, implement, and optimize paid social media campaigns (Facebook, Instagram, TikTok, etc.) to drive traffic and conversions.
- Manage and enhance the company's presence on various social media platforms, fostering community and engagement.
- Conduct A/B testing on website elements, ad creatives, and landing pages to improve conversion rates.
- Analyze website traffic, user behavior, and sales data to identify opportunities for optimization.
- Develop and execute email marketing campaigns to nurture leads and drive repeat purchases.
- Create compelling content, including social media posts, ad copy, and promotional materials.
- Collaborate with the design team to ensure visual consistency and brand alignment.
- Monitor industry trends and competitor activities to identify emerging growth opportunities.
- Report on key performance indicators (KPIs) and provide insights for continuous improvement.
Qualifications:
- Bachelor's degree in Marketing, Business, Digital Media, or a related field.
- Minimum of 3-5 years of experience in e-commerce growth, digital marketing, or social media management, with a proven track record of driving growth.
- Demonstrated experience with A/B testing and conversion rate optimization (CRO).
- Proficiency in using e-commerce platforms (e.g., Shopify, WooCommerce) and social media management tools.
- Strong analytical skills and experience with web analytics platforms (e.g., Google Analytics).
- Expertise in running paid social media campaigns and understanding of ad platform algorithms.
- Creative mindset with excellent content creation and copywriting abilities.
- Familiarity with SEO best practices and email marketing automation.
- Ability to work independently, manage multiple projects, and thrive in a fast-paced remote setting.
- Strong communication and collaboration skills.
This advertiser has chosen not to accept applicants from your region.
7
Senior E-commerce Social Media Strategist
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior E-commerce Social Media Strategist to join their dynamic, remote-first team. This role is pivotal in driving online sales and brand engagement through innovative social media campaigns. You will be responsible for developing and executing comprehensive social media strategies that align with our e-commerce business objectives, focusing on platforms like Instagram, Facebook, TikTok, and Pinterest. Your expertise will be crucial in identifying target audiences, crafting compelling content, managing advertising budgets, and analyzing campaign performance to optimize for maximum ROI. This position requires a deep understanding of social media trends, e-commerce best practices, and digital marketing analytics. You will collaborate closely with the marketing, sales, and product development teams to ensure cohesive brand messaging and product promotion across all digital channels. Key responsibilities include setting strategic social media goals, creating detailed content calendars, overseeing the creation of visual and written content, managing influencer collaborations, and staying abreast of algorithm changes and platform updates. The ideal candidate will possess exceptional communication skills, a proactive approach to problem-solving, and a proven track record of success in managing high-performing social media campaigns for e-commerce businesses. Experience with social media management tools (e.g., Hootsuite, Buffer) and analytics platforms (e.g., Google Analytics, Facebook Ads Manager) is essential. This is an exciting opportunity to make a significant impact on our client's online presence and revenue growth from the comfort of your own home office. The successful candidate will be a creative thinker with a results-oriented mindset, capable of translating complex data into actionable insights and strategic recommendations. We are looking for someone who thrives in a fast-paced, remote environment and is passionate about the intersection of e-commerce and social media marketing. If you are a strategic thinker with a flair for creativity and a passion for driving online sales, we encourage you to apply.
Location: This is a fully remote position, based in Mombasa, Mombasa, KE .
Location: This is a fully remote position, based in Mombasa, Mombasa, KE .
This advertiser has chosen not to accept applicants from your region.
8
Senior E-commerce & Social Media Manager
Posted 16 days ago
Job Viewed
Job Description
Our client, a rapidly growing online retail brand, is seeking a highly creative and results-driven Senior E-commerce & Social Media Manager to lead our digital engagement efforts in a fully remote capacity. This role is pivotal in driving online sales, building brand awareness, and fostering a vibrant online community. You will be responsible for developing and executing comprehensive e-commerce and social media strategies, managing our online storefront, and leveraging social platforms to connect with our target audience. The ideal candidate possesses a deep understanding of e-commerce best practices, social media trends, and performance marketing.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Develop and implement integrated e-commerce and social media strategies to drive sales and brand growth.
- Manage and optimize the company's e-commerce platform, ensuring a seamless user experience.
- Create, curate, and schedule engaging content for all social media channels (e.g., Instagram, Facebook, TikTok, Pinterest).
- Develop and execute paid social media advertising campaigns, managing budgets and optimizing for ROI.
- Monitor social media trends, identify opportunities, and adapt strategies accordingly.
- Analyze e-commerce and social media performance data, providing actionable insights and reports.
- Build and nurture online communities, responding to comments and messages in a timely and brand-appropriate manner.
- Collaborate with marketing, design, and product teams to ensure consistent brand messaging.
- Manage influencer marketing campaigns and build relationships with relevant influencers.
- Stay abreast of the latest e-commerce technologies and social media platform updates.
Qualifications:
- Bachelor's degree in Marketing, Business, Communications, or a related field.
- 5+ years of experience in e-commerce management and social media marketing, with a proven track record of success.
- Extensive knowledge of major social media platforms and their advertising capabilities.
- Proficiency with e-commerce platforms (e.g., Shopify, Magento) and analytics tools (e.g., Google Analytics).
- Strong understanding of SEO, SEM, and content marketing principles.
- Excellent copywriting, editing, and visual storytelling skills.
- Experience managing paid social media campaigns and optimizing ad spend.
- Ability to analyze data and translate insights into effective strategies.
- Strong project management and organizational skills, with the ability to manage multiple projects in a remote environment.
- Creative thinking and a passion for digital trends.
This advertiser has chosen not to accept applicants from your region.
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