4,390 After Sales Support jobs in Kenya
Remote Fundraising Campaign Manager - Humanitarian Aid
Posted 3 days ago
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Job Description
Our client, a leading international non-profit organization dedicated to providing humanitarian aid and disaster relief, is seeking a talented and passionate Fundraising Campaign Manager to join their fully remote global team. This critical role will be instrumental in developing and executing innovative online fundraising strategies to support urgent relief efforts and long-term development projects. You will be responsible for conceptualizing, planning, and managing multi-channel fundraising campaigns, including digital advertising, social media engagement, email marketing, and peer-to-peer fundraising initiatives. A key focus will be on leveraging digital platforms to reach new donor audiences and cultivate relationships with existing supporters. You will analyze campaign performance data, track key metrics, and provide regular reports on progress towards fundraising goals. Collaboration with content creators, marketing specialists, and program managers will be essential to ensure compelling and impactful storytelling that resonates with potential donors. This role requires a deep understanding of donor motivations and a proven ability to craft persuasive appeals. The ideal candidate will have a strong track record in digital marketing and fundraising, with a demonstrated ability to think creatively and strategically to maximize donations. Experience with CRM systems and fundraising software is highly desirable. You will work autonomously, managing your time effectively to meet deadlines and achieve ambitious targets. The opportunity to contribute directly to life-saving interventions and support vulnerable communities worldwide makes this a deeply rewarding career path. This is a remote-first position, allowing you to contribute from anywhere, with a nominal affiliation to **Machakos, Machakos, KE**.
Responsibilities:
Responsibilities:
- Develop and implement comprehensive online fundraising strategies and campaigns.
- Manage digital marketing channels including social media, email, SEM, and display advertising.
- Create compelling content and appeals that resonate with target donor segments.
- Analyze campaign performance, identify trends, and optimize strategies for maximum ROI.
- Cultivate and manage relationships with online donors and key stakeholders.
- Collaborate with internal teams on campaign messaging and content development.
- Manage fundraising platforms and CRM systems to track donations and donor data.
- Stay updated on emerging trends and best practices in digital fundraising and non-profit marketing.
- Prepare regular reports on campaign progress, outcomes, and key performance indicators.
- Ensure compliance with all relevant fundraising regulations and ethical standards.
- Bachelor's degree in Marketing, Communications, Philanthropy, or a related field.
- Minimum of 5 years of experience in digital fundraising or non-profit marketing.
- Proven track record of successfully planning and executing online fundraising campaigns.
- Strong understanding of digital marketing tools and platforms (e.g., Google Analytics, social media advertising, email marketing software).
- Experience with CRM databases and fundraising software.
- Excellent written and verbal communication skills, with a talent for persuasive storytelling.
- Ability to analyze data, derive insights, and make data-driven decisions.
- Strong project management and organizational skills.
- Self-motivated with the ability to work independently and collaboratively in a remote environment.
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Remote Fundraising Campaign Manager - Charity
Posted 18 days ago
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Job Description
Our client, a dedicated non-profit organization committed to making a significant social impact, is seeking a passionate and experienced Remote Fundraising Campaign Manager. This is a fully remote position, allowing you to contribute to our mission from anywhere. You will be responsible for planning, executing, and evaluating comprehensive fundraising campaigns to secure vital resources for our programs and initiatives. Your duties will include developing campaign strategies, identifying potential donors (individual, corporate, and foundations), cultivating relationships, and managing all aspects of the campaign lifecycle. This involves crafting compelling fundraising appeals, coordinating outreach efforts (email, social media, direct mail), organizing virtual fundraising events, and ensuring effective donor stewardship. You will leverage your expertise in fundraising software and CRM systems to track progress, analyze results, and optimize campaign performance. The ideal candidate will possess a deep understanding of fundraising principles and best practices, with a proven ability to meet or exceed fundraising targets. Excellent communication, interpersonal, and persuasive writing skills are essential. You should be highly organized, self-motivated, and adept at working independently in a remote environment. Experience in grant writing and prospect research is highly desirable. A Bachelor's degree in a relevant field such as Non-profit Management, Marketing, Communications, or Business Administration, coupled with a minimum of 5 years of successful fundraising experience, is required. If you are a dedicated and results-driven fundraising professional looking to leverage your skills remotely for a worthy cause, we encourage you to apply. Your passion for our mission and your strategic approach to donor engagement will be instrumental in our success.
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Job Description
Our client is a rapidly expanding online retailer and is looking for a strategic and experienced Head of E-commerce Logistics to optimize their supply chain operations. This is a fully remote position, offering the flexibility to lead and innovate from anywhere. You will be responsible for overseeing the entire logistics network, from warehousing and inventory management to last-mile delivery, ensuring efficiency, cost-effectiveness, and exceptional customer satisfaction. Your key duties will include developing and implementing logistics strategies, managing relationships with third-party logistics (3PL) providers, optimizing shipping routes, and leveraging technology to enhance visibility and traceability. You will also play a critical role in forecasting demand, managing transportation costs, and ensuring compliance with all relevant regulations. The ideal candidate will have extensive experience in e-commerce logistics and supply chain management, with a proven track record of driving operational improvements and cost savings. Strong analytical, problem-solving, and leadership skills are essential. You should be adept at using logistics software and data analysis tools to make informed decisions. This role requires a proactive and results-oriented individual who excels in a remote-first environment, capable of managing complex operations and driving continuous improvement. Join a company that is at the forefront of online retail and make a significant impact on its global supply chain. While the company has a significant presence in **Ruiru, Kiambu, KE**, this role is entirely remote.
Key Responsibilities:
Key Responsibilities:
- Develop and execute comprehensive e-commerce logistics strategies.
- Manage and optimize warehousing, inventory, and fulfillment operations.
- Oversee and negotiate contracts with third-party logistics (3PL) providers.
- Implement and improve last-mile delivery processes.
- Monitor and control transportation costs and supply chain expenditures.
- Utilize technology and data analytics to enhance supply chain visibility and efficiency.
- Develop and manage demand forecasting processes.
- Ensure compliance with all shipping, customs, and transportation regulations.
- Drive continuous improvement initiatives within the logistics network.
- Collaborate with cross-functional teams, including operations, customer service, and finance.
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
- 7+ years of progressive experience in e-commerce logistics and supply chain management.
- Proven experience managing a complex logistics network, including warehousing, transportation, and last-mile delivery.
- Strong understanding of supply chain technologies, WMS, and TMS systems.
- Excellent analytical, problem-solving, and strategic planning skills.
- Demonstrated ability to negotiate with and manage 3PL providers.
- Strong leadership and team management capabilities.
- Excellent communication and interpersonal skills.
- Experience in optimizing logistics costs and improving operational efficiency.
- Ability to thrive in a fast-paced, remote work environment.
This advertiser has chosen not to accept applicants from your region.
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Junior E-commerce Logistics Coordinator (Apprenticeship)
Posted 20 days ago
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Job Description
Our client is looking for an enthusiastic and detail-oriented Junior E-commerce Logistics Coordinator to join their expanding team through a comprehensive apprenticeship program. This is a fantastic opportunity for individuals eager to kickstart their career in the fast-paced world of e-commerce logistics and supply chain management. As an apprentice, you will receive hands-on training and mentorship, learning the intricacies of managing inventory, processing orders, and ensuring timely delivery to our valued customers. This role is entirely remote, allowing you to develop your skills from the comfort of your own home.
Responsibilities:
Qualifications:
This apprenticeship is designed to provide a foundational understanding of e-commerce logistics. Successful completion and strong performance may lead to further career advancement opportunities within our client's organization. We are committed to fostering talent and providing a supportive learning environment for our apprentices.
Responsibilities:
- Assist in managing inventory levels for our e-commerce platform, ensuring accuracy and minimizing stockouts.
- Process customer orders efficiently, coordinating with fulfillment centers and shipping partners.
- Track shipments and provide regular updates to customers and internal teams.
- Handle customer inquiries related to orders, shipping, and returns in a professional and timely manner.
- Learn and apply best practices in warehouse management and order fulfillment.
- Assist in preparing shipping documents and labels.
- Participate in training sessions and actively seek opportunities to expand knowledge in e-commerce logistics.
- Collaborate with team members to identify and resolve any logistical challenges.
- Support the Logistics Manager in various operational tasks and projects.
- Contribute to improving logistical processes for greater efficiency and cost-effectiveness.
- Gain exposure to different aspects of the e-commerce supply chain.
Qualifications:
- High school diploma or equivalent.
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Basic computer proficiency, including familiarity with email and word processing software.
- A genuine interest in e-commerce, logistics, and supply chain operations.
- Ability to learn quickly and adapt to new processes and technologies.
- Self-motivated and able to work independently in a remote setting.
- A proactive approach to problem-solving.
- This apprenticeship is based in Kitale, Trans-Nzoia, KE , but the role is fully remote.
This apprenticeship is designed to provide a foundational understanding of e-commerce logistics. Successful completion and strong performance may lead to further career advancement opportunities within our client's organization. We are committed to fostering talent and providing a supportive learning environment for our apprentices.
This advertiser has chosen not to accept applicants from your region.
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Supply Chain Optimization Manager - E-commerce Logistics
Posted 20 days ago
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Job Description
Our client is seeking an experienced Supply Chain Optimization Manager to spearhead advancements in their e-commerce logistics operations. This is a fully remote position, offering the flexibility to manage complex supply chains from your home office. The successful candidate will be responsible for analyzing, designing, and implementing strategies to enhance efficiency, reduce costs, and improve delivery performance across the entire supply chain network.
Responsibilities:
Responsibilities:
- Analyze existing supply chain processes, identify bottlenecks, and develop data-driven strategies for improvement in areas such as inventory management, warehousing, transportation, and last-mile delivery.
- Design and implement optimized logistics networks, including warehouse location strategies, transportation routing, and cross-docking operations.
- Utilize supply chain planning and optimization software to model different scenarios and forecast demand.
- Collaborate with internal teams (operations, procurement, sales) and external partners (3PL providers, carriers) to ensure seamless execution of logistics strategies.
- Develop and track key performance indicators (KPIs) related to cost, speed, reliability, and customer satisfaction within the supply chain.
- Negotiate contracts and manage relationships with logistics providers to ensure service level agreements (SLAs) are met and costs are controlled.
- Implement and oversee inventory management best practices to minimize stockouts and excess inventory.
- Stay abreast of emerging technologies and trends in supply chain management and e-commerce logistics, such as automation, AI, and route optimization software.
- Lead and mentor a team of supply chain analysts and coordinators, fostering a culture of continuous improvement.
- Develop and implement risk management strategies for the supply chain to mitigate disruptions.
- Prepare regular reports and presentations for senior management on supply chain performance and strategic initiatives.
- Ensure compliance with all relevant regulations and safety standards.
- Bachelor's or Master's degree in Supply Chain Management, Logistics, Operations Research, Business Administration, or a related field.
- Minimum of 8 years of experience in supply chain management, with a strong focus on e-commerce logistics and optimization.
- Proven track record of successfully implementing cost-saving and efficiency-enhancing initiatives.
- Expertise in supply chain planning, transportation management, and warehouse operations.
- Proficiency in supply chain management software (e.g., SAP, Oracle, Manhattan Associates) and advanced Excel skills.
- Strong analytical, problem-solving, and quantitative skills.
- Excellent leadership, communication, and negotiation skills.
- Ability to work independently and manage complex projects in a remote environment.
- Experience with data visualization tools and business intelligence platforms.
- Knowledge of international logistics and customs procedures is a plus.
This advertiser has chosen not to accept applicants from your region.
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Senior Fleet Manager - E-commerce Logistics
Posted 5 days ago
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Job Description
Our client is seeking a highly experienced Senior Fleet Manager to lead and optimize their expanding fleet operations, primarily supporting their e-commerce logistics network. This is a fully remote position, offering the flexibility to manage operations from anywhere. You will be responsible for the strategic planning, execution, and oversight of all fleet-related activities, ensuring efficiency, cost-effectiveness, and compliance. This includes managing vehicle acquisition, maintenance schedules, driver management, route optimization, and adherence to transportation regulations. The ideal candidate will possess a deep understanding of fleet management software, telematics, and fuel management systems. You will play a crucial role in developing and implementing policies and procedures to enhance fleet performance and safety. We are looking for a results-driven leader with strong analytical skills, capable of analyzing fleet data to identify trends, reduce operational costs, and improve delivery times. Your responsibilities will extend to managing budgets, negotiating with suppliers and service providers, and ensuring that the fleet meets the demanding needs of a fast-paced e-commerce environment. This role requires excellent communication and interpersonal skills, as you will interact with drivers, dispatchers, maintenance teams, and other stakeholders, often in a virtual setting. Our client is committed to innovation in logistics and expects you to identify and recommend new technologies and strategies to improve fleet efficiency. The ability to manage a distributed team and foster a culture of safety and operational excellence is paramount. This is an exciting opportunity to shape the future of our client's logistics operations. You will be instrumental in ensuring reliable and timely delivery of goods to customers. We value individuals who are proactive, resourceful, and dedicated to achieving optimal fleet performance. Your expertise will directly contribute to customer satisfaction and the overall success of the business. This role demands a strategic mindset, the ability to anticipate challenges, and a commitment to implementing best practices in fleet management. Building strong relationships with service providers and internal teams is key to success.
Responsibilities:
Responsibilities:
- Develop and implement comprehensive fleet management strategies.
- Oversee the acquisition, maintenance, and disposal of fleet vehicles.
- Manage driver recruitment, training, performance, and compliance with regulations.
- Optimize route planning and scheduling for maximum efficiency and cost savings.
- Implement and utilize telematics and GPS tracking systems for monitoring and analysis.
- Manage fleet budgets, control expenses, and identify cost-saving opportunities.
- Ensure compliance with all local, regional, and national transportation regulations.
- Develop and maintain strong relationships with vehicle suppliers, maintenance providers, and fuel vendors.
- Analyze fleet performance data to identify areas for improvement and implement corrective actions.
- Promote a strong safety culture and implement safety programs for drivers and vehicles.
- Stay abreast of new technologies and industry best practices in fleet management.
This advertiser has chosen not to accept applicants from your region.
5
Lead Supply Chain Analyst - Global E-commerce Logistics
Posted 16 days ago
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Job Description
Our client is seeking a highly analytical and strategic Lead Supply Chain Analyst to spearhead their remote logistics and warehousing operations. This role is crucial for optimizing the flow of goods, ensuring efficiency, and driving cost savings across their extensive e-commerce network. The ideal candidate will be a data-driven professional with a deep understanding of modern supply chain management principles, advanced analytical tools, and the ability to manage complex global logistics from a remote setting.
Responsibilities:
Responsibilities:
- Develop and implement sophisticated supply chain strategies to enhance efficiency, reduce costs, and improve delivery times for e-commerce operations.
- Analyze large datasets related to inventory, transportation, warehousing, and demand forecasting to identify trends, inefficiencies, and opportunities for improvement.
- Design and manage key performance indicators (KPIs) to monitor supply chain performance, providing actionable insights and regular reports to senior management.
- Collaborate with remote cross-functional teams, including procurement, sales, and customer service, to ensure seamless coordination of logistics activities.
- Evaluate and recommend optimal warehousing solutions and network designs, considering factors such as proximity to customers, cost-effectiveness, and capacity requirements, with a focus on optimizing for regions including Ruiru, Kiambu, KE .
- Utilize advanced analytics and modeling tools (e.g., SQL, Python, R, Power BI, Tableau) to forecast demand, optimize inventory levels, and manage transportation routes.
- Identify and mitigate potential risks and disruptions within the supply chain.
- Stay current with industry best practices, emerging technologies, and regulatory changes affecting global logistics.
- Lead and mentor a team of supply chain analysts, fostering a culture of continuous improvement and data-driven decision-making in a remote environment.
- Develop and maintain strong relationships with third-party logistics providers (3PLs) and other supply chain partners.
- Master's degree in Supply Chain Management, Logistics, Operations Research, Business Analytics, or a related field.
- Minimum of 8 years of progressive experience in supply chain analysis and management, preferably within e-commerce or high-volume retail.
- Proven expertise in data analysis, statistical modeling, and optimization techniques.
- Proficiency in supply chain management software (e.g., SAP APO, Oracle SCM Cloud) and advanced data visualization tools (e.g., Tableau, Power BI).
- Strong understanding of global logistics, warehousing operations, inventory management, and transportation modes.
- Excellent problem-solving and strategic thinking abilities.
- Exceptional communication, collaboration, and leadership skills, particularly in a remote setting.
- Experience with Python or R for data analysis and modeling is highly desirable.
- Demonstrated ability to manage complex projects and drive significant cost savings.
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Director of Operations, E-commerce Logistics
Posted 20 days ago
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Job Description
Our client, a rapidly expanding international e-commerce platform, is seeking a highly strategic and experienced Director of Operations to lead their global logistics and supply chain management efforts. This is a pivotal, fully remote leadership role requiring a seasoned professional with extensive experience in optimizing operational efficiency, reducing costs, and enhancing customer satisfaction within the e-commerce sector.
The Director of Operations will be responsible for overseeing all aspects of the supply chain, including inventory management, warehousing, transportation, and last-mile delivery. You will develop and implement innovative strategies to improve operational performance, ensuring seamless integration between different logistical functions. This role involves setting key performance indicators (KPIs), monitoring operational metrics, and driving continuous improvement initiatives. You will manage relationships with third-party logistics providers, negotiate contracts, and ensure compliance with all relevant regulations. The Director will also play a crucial role in scaling operations to support business growth, leveraging technology and data analytics to make informed decisions. This position operates in a remote-first framework, demanding exceptional leadership and communication skills across geographically dispersed teams.
Key duties include designing and implementing efficient warehouse and inventory management systems; optimizing transportation networks and strategies for cost-effectiveness and speed; managing and developing a high-performing remote operations team; forecasting demand and ensuring adequate stock levels; overseeing order fulfillment processes and ensuring accuracy and timeliness; identifying and implementing process improvements and automation opportunities; managing operational budgets and controlling costs; conducting regular performance reviews and providing actionable insights; staying updated on industry trends and best practices in e-commerce logistics; and ensuring exceptional customer experience through reliable and efficient delivery services. This leadership position is based remotely, with responsibilities impacting operations that originate from Kakamega, KE , and globally.
The Director of Operations will be responsible for overseeing all aspects of the supply chain, including inventory management, warehousing, transportation, and last-mile delivery. You will develop and implement innovative strategies to improve operational performance, ensuring seamless integration between different logistical functions. This role involves setting key performance indicators (KPIs), monitoring operational metrics, and driving continuous improvement initiatives. You will manage relationships with third-party logistics providers, negotiate contracts, and ensure compliance with all relevant regulations. The Director will also play a crucial role in scaling operations to support business growth, leveraging technology and data analytics to make informed decisions. This position operates in a remote-first framework, demanding exceptional leadership and communication skills across geographically dispersed teams.
Key duties include designing and implementing efficient warehouse and inventory management systems; optimizing transportation networks and strategies for cost-effectiveness and speed; managing and developing a high-performing remote operations team; forecasting demand and ensuring adequate stock levels; overseeing order fulfillment processes and ensuring accuracy and timeliness; identifying and implementing process improvements and automation opportunities; managing operational budgets and controlling costs; conducting regular performance reviews and providing actionable insights; staying updated on industry trends and best practices in e-commerce logistics; and ensuring exceptional customer experience through reliable and efficient delivery services. This leadership position is based remotely, with responsibilities impacting operations that originate from Kakamega, KE , and globally.
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Operations Manager, E-commerce Logistics
Posted 20 days ago
Job Viewed
Job Description
Our client, a leading player in the e-commerce sector, is seeking a highly skilled and motivated Operations Manager to oversee their logistics and fulfillment operations. This is a fully remote position, offering the successful candidate the flexibility to manage operations from any location. As a remote-first organization, we prioritize seamless communication and efficient workflows to ensure operational excellence across our distributed team.
The Operations Manager will be responsible for the end-to-end management of our e-commerce supply chain, including inventory management, warehousing, order processing, and last-mile delivery. You will develop and implement strategies to optimize efficiency, reduce costs, and enhance customer satisfaction. This role requires a proactive approach to problem-solving, a keen eye for detail, and a deep understanding of logistics best practices.
Key responsibilities include managing relationships with third-party logistics providers, negotiating contracts, and ensuring service level agreements (SLAs) are met. You will analyze operational data to identify bottlenecks and areas for improvement, implementing process enhancements and technological solutions. The Operations Manager will also lead and mentor a remote team of logistics coordinators and warehouse staff, fostering a culture of accountability and continuous improvement. Experience with warehouse management systems (WMS) and order management systems (OMS) is essential.
Responsibilities:
Qualifications:
This critical role, based conceptually in Kericho, Kericho, KE , offers the freedom of remote work while driving the success of our vital logistics operations. If you are a results-oriented leader passionate about optimizing supply chains, we encourage you to apply.
The Operations Manager will be responsible for the end-to-end management of our e-commerce supply chain, including inventory management, warehousing, order processing, and last-mile delivery. You will develop and implement strategies to optimize efficiency, reduce costs, and enhance customer satisfaction. This role requires a proactive approach to problem-solving, a keen eye for detail, and a deep understanding of logistics best practices.
Key responsibilities include managing relationships with third-party logistics providers, negotiating contracts, and ensuring service level agreements (SLAs) are met. You will analyze operational data to identify bottlenecks and areas for improvement, implementing process enhancements and technological solutions. The Operations Manager will also lead and mentor a remote team of logistics coordinators and warehouse staff, fostering a culture of accountability and continuous improvement. Experience with warehouse management systems (WMS) and order management systems (OMS) is essential.
Responsibilities:
- Oversee all aspects of e-commerce logistics, including warehousing, inventory, and fulfillment.
- Develop and implement operational strategies to improve efficiency and reduce costs.
- Manage third-party logistics (3PL) partnerships and negotiate favorable terms.
- Monitor key performance indicators (KPIs) and implement corrective actions.
- Ensure timely and accurate order processing and delivery.
- Lead, mentor, and manage a remote team, promoting a high-performance culture.
- Identify and implement process improvements and technology solutions.
- Maintain compliance with safety and regulatory standards.
Qualifications:
- A Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
- Minimum of 5 years of experience in e-commerce logistics or supply chain management.
- Proven experience in managing warehouse operations and fulfillment processes.
- Strong understanding of inventory management principles and WMS/OMS.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to manage remote teams effectively.
- Strong analytical and problem-solving skills.
- Proficiency in data analysis and reporting tools.
- Experience in contract negotiation and vendor management.
This critical role, based conceptually in Kericho, Kericho, KE , offers the freedom of remote work while driving the success of our vital logistics operations. If you are a results-oriented leader passionate about optimizing supply chains, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
8
Lead Operations Manager - E-commerce Logistics
Posted 20 days ago
Job Viewed
Job Description
Our client, a rapidly growing e-commerce enterprise, is looking for an exceptional Lead Operations Manager to spearhead their logistics and supply chain operations. This is a fully remote position, offering the flexibility to work from anywhere. You will be responsible for optimizing warehouse operations, managing inventory, coordinating shipping and delivery processes, and ensuring seamless order fulfillment. The ideal candidate is a strategic thinker with a proven track record in managing complex logistics networks, driving efficiency, and reducing operational costs. You will lead a remote team of logistics professionals, fostering a culture of high performance and continuous improvement. This role requires exceptional leadership, strong analytical skills, and a deep understanding of supply chain best practices in the e-commerce landscape.
Key Responsibilities:
Key Responsibilities:
- Oversee and optimize all aspects of e-commerce logistics, including warehousing, inventory management, order fulfillment, and last-mile delivery.
- Develop and implement strategic initiatives to improve operational efficiency, reduce costs, and enhance customer satisfaction.
- Manage and mentor a remote team of logistics coordinators, warehouse staff, and supply chain analysts.
- Establish and monitor key performance indicators (KPIs) to track operational performance and identify areas for improvement.
- Negotiate and manage relationships with third-party logistics (3PL) providers and shipping carriers.
- Implement and maintain robust inventory management systems to ensure accuracy and minimize stockouts.
- Develop and enforce standard operating procedures (SOPs) for all logistics functions.
- Ensure compliance with all relevant regulations and safety standards.
- Analyze logistics data to identify trends, risks, and opportunities for optimization.
- Collaborate with procurement, sales, and customer service teams to ensure alignment of operational goals with business objectives.
This advertiser has chosen not to accept applicants from your region.
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