4,108 Account Managers jobs in Kenya

• Conduct in-depth initial wellness assessments with new clients via video conferencing to understand their goals, challenges, and lifestyle.
• Develop personalized, holistic wellness plans encompassing nutrition, exercise, stress management, sleep hygiene, and mindfulness practices.
• Provide ongoing remote coaching and support to clients, empowering them to implement their wellness plans and overcome obstacles.
• Educate clients on healthy lifestyle choices, evidence-based wellness strategies, and self-care techniques.
• Monitor client progress, celebrate successes, and adjust wellness plans as needed to ensure continued improvement.
• Foster a supportive and motivating client-provider relationship built on trust and empathy.
• Facilitate virtual workshops and group coaching sessions on various wellness topics.
• Maintain accurate and confidential client records, documenting session notes and progress reports.
• Stay up-to-date with the latest research and best practices in nutrition, fitness, mental well-being, and holistic health.
• Collaborate with other wellness professionals or healthcare providers as needed to provide comprehensive client support.
• Promote the organization's services and contribute to client acquisition through effective communication and outreach.
• Contribute to the development of new coaching programs and resources for clients.
• Inspire and empower clients to achieve sustainable, long-term health and vitality.

• Certification from a reputable holistic health or wellness coaching program (e.g., NBHWC, Wellcoaches).
• Bachelor's degree in Health Science, Nutrition, Psychology, or a related field is preferred.
• Minimum of 5-7 years of experience as a certified wellness coach, with a proven track record of successfully guiding clients to achieve their health goals.
• In-depth knowledge of nutritional science, fitness principles, stress management techniques, and mindfulness practices.
• Exceptional listening, communication, and motivational skills.
• Proficiency in using video conferencing platforms (e.g., Zoom, Skype) and other digital tools for remote client management.
• Strong understanding of behavior change theories and coaching methodologies.
• Empathetic, patient, and non-judgmental approach to client support.
• Excellent organizational and time-management skills, with the ability to manage multiple clients simultaneously.
• A genuine passion for health, wellness, and helping others achieve their full potential.
• Experience with creating wellness content (blogs, articles, social media posts) is a plus.

• Conducting comprehensive client assessments to understand their beauty and wellness needs and goals.
• Developing personalized coaching plans covering areas such as skincare, nutrition, exercise, stress management, and mindfulness.
• Providing ongoing guidance, support, and motivation to clients through virtual sessions.
• Educating clients on best practices and new trends in beauty and wellness.
• Monitoring client progress and adjusting plans as needed to ensure optimal results.
• Creating engaging content for the wellness platform, such as blog posts, articles, and social media updates.
• Fostering a positive and supportive online community for clients.
• Collaborating with other wellness professionals and subject matter experts.
• Staying current with industry research, product innovations, and wellness methodologies.
• Maintaining client confidentiality and adhering to professional ethical standards.

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA
The Client Success Learner role is designed as a developmental position for individuals interested in building a career in client success management. The learner will work closely with experienced Client Success Specialists to understand best practices in managing Tier 3 client accounts and supporting the contracting process. The role emphasizes learning, shadowing, and gradually taking on responsibilities with guidance.

Key Responsibilities:
Client Relationship Development:

• Learn how to nurture and maintain professional relationships with client representatives, under the guidance of a Client Success Specialist.
• Observe and support in ensuring clients engage successfully with the organization.
• Participate in calls/meetings to understand how client satisfaction (CSAT) is monitored and improved.
• Assist in escalating issues through proper channels, learning how to facilitate resolution in collaboration with resolver groups.

Contract Management:

• Support in drafting contracts and scopes of work while gaining exposure to contract management best practices.
• Learn the process of ensuring timely client execution and handover to delivery teams.
• Gain an understanding of compliance and governance in contracting.

Adoption Support:

• Shadow Client Success Specialists to learn how clients adopt service features and increase usage.
• Assist in gathering client feedback and usage data to support adoption initiatives.
• Observe how value realization is demonstrated to clients.

Expansion & Renewal Awareness:

• Learn how to identify potential opportunities for up-selling and cross-selling.
• Gain exposure to renewal processes by assisting in preparation for on-time contract renewals.
• Support in documenting key client milestones that contribute to renewals and expansions.

Client Success Practice:

• Participate in team learning sessions, knowledge-sharing forums, and internal training on client success practices.
• Learn about data quality management, reporting, and maintaining accurate client information.
• Assist in onboarding Tier 3 accounts on the service portal.
• Gain hands-on experience with tools, methodologies, and client success KPIs.

Knowledge and Attributes:

• Building strong interpersonal and communication skills to interact effectively with stakeholders.
• Developing foundational knowledge in account planning, stakeholder management, and IT service environments.
• Learning about ITIL practices, contract management, and billing processes.
• Gaining exposure to financial and strategic aspects of client success (renewals, churn reduction, value realization).
• Understanding the company's offerings, positioning, and service portfolio.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Information Technology, Business, Sales, or a related field (preferred but not required for entry-level learners).
• Interest in pursuing ITIL foundation certification, Client success certifications and related industry certifications during the role.

Required experience:

• Entry-level experience or academic background in IT services, client management, sales, or related fields.
• Demonstrated eagerness to learn, strong organizational skills, and ability to work collaboratively in a team environment.
• Previous internship, academic project, or exposure to client-facing roles is an advantage but not mandatory.

Workplace type:
Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an

email address. If you suspect any fraudulent activity, please
contact us
.

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA
As a Client Manager at NTT DATA, your role will center on building and nurturing relationships with our assigned accounts, ensuring client satisfaction, and driving expansion across all solution areas. You'll use our state-of-the-art tools and methodologies to understand clients' needs and offer tailored solutions that address their specific business requirements.

You'll manage and grow relationships by leveraging strategic thinking and advanced planning skills, coordinating with our global network of offices to deliver exceptional client experiences. Your focus will include meeting revenue and margin targets while minimizing client churn and maximizing retention.

By utilizing your extensive knowledge of the latest technology sales methods and trends, you will develop and implement account strategies. You'll work closely with key stakeholders to realize business opportunities, contribute to revenue growth, and support clients throughout their buying lifecycle.

Your day will involve using tools like to manage accounts, opportunities, pipelines, and forecasts. You will analyze the client's situation, plan strategically, and navigate various geographies to drive sales engagement and meet quota targets.

Acting as the first point of contact, you'll address client issues and ensure consistent client satisfaction. You will use your expertise to transform clients' needs into actionable solutions, helping them achieve their business goals with our services.

To thrive in this role, you need to have:
Key Responsibilities:

• Manages and grows relationships to drive expansion and renewals across all solution areas within assigned regional clients.
• Builds relationships and influences stakeholders.
• Works with and through company's network of offices to deliver an excellent client experience in each relevant market.
• Realizes revenue and margin targets and maximizes sales opportunities through connecting client needs with company offerings and solutions.
• Develops and drives organization strategy with local client managers within assigned regional accounts.
• Uses engagement skills to establish account strategies with key stakeholders (focus of power, focus of receptivity, focus of dissatisfaction).
• Minimizes churn and maximizes retention in assigned accounts.
• Use company's sales tools (for example, ) and methodology to effectively manage the accounts, opportunities, pipelines and forecast.
• Be fully aware of and understand the International Trade Policy.
• Meets or exceeds quota targets through comprehensive account management.
• Grows the profitability, revenues and client satisfaction levels for company's regional clients' portfolio.
• Drives passionately for client satisfaction throughout the entire lifecycle of the clients' buying process, by taking ownership for the commercial agreement for each client.
• Generates demand by assisting clients to identify current needs (turning clients' implied needs into explicit needs), and then effectively articulating how company can add value through services and solutions.
• Approaches the management of the account in a systematic way by identifying the strategy which will be used to develop and grow the account profitably.
• Performs vulnerability analysis of company's position in comparison to that of competitors and vendors to ensure the client's requirement is at the heart of the proposed solution.
• Positively influences and enables financial control, governance and compliance in a region throughout area of specialization to prevent and reduce financial costs.
• Acts as first point of contact for client issues.

Knowledge and Attributes:

• Sales business acumen. The skills supporting successful selling through organizational and business outcome mindset. Success will require focusing on planning, leveraging tools and DATA, and concentrating on company business requirements. developing the skills to understand the client's business (including commercial and financial aspects) in order to bring value to them from the company's portfolio of services.
• Sales client engagement and management. The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. developing the skills required to know the client, building effective and lasting relationships with them and to be seen as a trusted advisor.
• Sales solution skills. The knowledge of the company's offerings, client applications, use cases and market trends and the skill to apply them to individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link company offerings, including high-value services to specific client and prospect needs and outcomes.
• Sales pursuit. The skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in business or a sales related field.
• Relevant vendor certifications would be advantageous

Required experience:

• Seasoned experience in a global partner management role.
• Seasoned experience in a sales environment and/or customer service role.
• Seasoned experience in the IT or professional services industry with a focus on business development and/or sales.
• Seasoned experience in driving alignment to a common vision and working across multiple stakeholders to achieve sales growth.
• Seasoned sales orientation with experience working with clients and business teams to create sales-orientated solutions and services.
• Seasoned experience gained in a similar client manager role.
• Seasoned experience working with contact platform.

Workplace type:
Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an

email address. If you suspect any fraudulent activity, please
contact us
.

Position Title:

Account Manager

Application Method:

1. Brief Description:

The Digital Monkeys Limited is a digital marketing agency based in Nairobi, Kenya. Over the past 9 years, we have remained dedicated to driving business results using expert digital services and a repeatable methodology to power our clients' brands. Our mission and vision revolve around empowering our clients through technology and creative thinking with the ultimate goal of establishing ourselves as the most efficient and reliable digital firm in Africa. 

The Account Manager position at our Company offers an exciting opportunity for experienced professionals passionate about the intersection of marketing, technology, and client relations. This role involves managing client accounts, collaborating with cross-functional teams, and implementing marketing strategies. This is a contractual position with ongoing career development opportunities.

1. Key Responsibilities:

The mission for this role in our Company is to enhance efficiency in service delivery and cross-functional collaboration, ensure high-quality work is delivered to clients, enhance customer relationships and retention, and grow client revenue. Responsibilities include:

1. Communicating with clients to gather project requirements, provide updates, and address inquiries.
2. Leading the development and execution of marketing campaigns based on the clients needs.
3. Conducting market research and analysis to identify industry trends and opportunities.
4. Collaborating with internal teams such as creative, digital and finance to ensure timely and successful project delivery.
5. Monitoring campaign performance metrics and preparing comprehensive reports for clients.
6. Developing and implementing innovative ideas and strategies to enhance client satisfaction and campaign effectiveness.

7. Committing to continuous learning and professional development.

8. Key Performance Indicators:

#

KPI

Weight

1

Client Satisfaction - Meeting Client KPIs

25%

2

Attentiveness & Responsiveness to Client Concerns

15%

3

Achieve a 30% increase in sales through upselling, cross-selling and RFPs

15%

4

Teamwork

15%

5

Continuous Learning and Development

10%

6

Compliance in Using Company Systems and Policies

10%

7

Upskilling & Developing the Account Management Team

10%

1. Key Competencies:

4.1 Qualifications:

1. 3 - 5 Years experience in marketing, advertising, or digital marketing agency, with a track record of successful client account management.
2. Project Management
3. Bachelor's degree or higher in Marketing, Business Administration, Communication, or a related field.
4. Strong written and verbal communication and presentation skills.
5. Exceptional organizational and time management abilities.
6. Proven ability to work independently and as part of a team in a fast-paced environment.
7. You have an expert understanding of digital marketing key figures, reporting metrics, delivery and analysis and excellent analytical skills and an affinity for data and trends.
8. Strong understanding of the competitive digital landscape across Search, Social, Native and Display.

4.2 Skills:

1. Client Relationship Management
2. Project Coordination - ensure delivery of all projects to the highest quality standards, proactively meeting and managing deadlines
3. Team Collaboration
4. Market Research and Analysis; Data Analysis and Reporting
5. Creative Problem-Solving and Strategic Thinking

The salary we are offering for this position ranges between KES 70, ,000 Gross

Join our team and embark on a rewarding journey to further develop your skills, expand your network, and advance your career in digital marketing as a Account Manager

• Develop and maintain strong relationships with key enterprise clients.
• Identify and pursue new business opportunities within existing accounts.
• Develop and implement strategic account plans to achieve sales targets.
• Conduct product demonstrations and presentations to prospective clients.
• Negotiate and close complex sales agreements.
• Provide exceptional customer service and support.
• Collaborate with internal teams to ensure client satisfaction.
• Analyze market trends and competitor activities.

• Bachelor's degree in Business, Marketing, or a related field.
• Minimum of 7 years of experience in B2B enterprise software sales and account management.
• Proven track record of exceeding sales targets.
• Strong understanding of the enterprise software landscape.
• Excellent negotiation, communication, and presentation skills.
• Experience with CRM software (e.g., Salesforce).
• Ability to build and maintain strong client relationships.
• Strategic thinking and problem-solving abilities.

Job Opportunity: Accounting Intern

Location: Kitale

Deadline to Apply: 21st September 2025

Send applications to:

A leading branded alcohol beverage distributor with a diverse portfolio of beer, spirits, and adult non-alcoholic drinks is seeking to recruit a proactive
Accounting Intern
to join their Finance Department.

The successful candidate will play a key role in supporting daily accounting tasks, ensuring accuracy in financial records, timely reporting, and compliance with internal controls. The position reports directly to the Accounts Manager.

Key Responsibilities:

Receivables

• Daily sales reconciliations
• Posting mobile money (M-Pesa), bank, and cheque collections
• Maintaining debtor accounts and monthly reconciliations
• Organizing and maintaining finance records

Payables

• Posting supplier payments
• Invoicing creditors and processing supplier credit notes
• Raising payment vouchers and posting expenses
• Confirming liquid & empty balances
• Conducting monthly creditor reconciliations

Qualifications

• Must have at least completed CPA II, a Bachelors degree in Finance is an added advantage
• Some experience in a similar role - similar industry/set up is an added advantage
• Proven record of continuous learning

What We're Looking For:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical abilities
• High attention to detail and spreadsheet proficiency
• Solid understanding of basic accounting principles
• Ethical, organized, and professional

Key Performance Indicators:

• Zero losses in stock and finances
• Timely and accurate financial reporting and reconciliations
• Adherence to budget and cost-saving initiatives
• Efficient execution of finance procedures

Interested candidates should send their CV and cover letter to
:

Application Deadline: 21st September 2025

If you're here, it's because you're looking for an
exciting ride
.

A ride that will fuel up your ambitions to take on a
new challenge and stretch yourself beyond your comfort zone.
We'll deliver a
non-vanilla culture built on talent, where we work to amplify the impact on millions of people
, paving the way forward together.

Not your usual app
. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?
Our culture and strong values.
Our career development philosophy.
Our commitment to being a force for good.
We have a vision:
Building the largest marketplace in your city, to give access to anything in minutes.
And this is where your ride starts.

THE JOURNEY

• Build and maintain strong, long-term relationships with Retail Partners, through consistent and proactive communication.
• Understand Partners' business goals and challenges to provide strategic guidance and support.
• Manipulate and analyse data to drive operational excellence, growth and profitability, both for your Partners and for Glovo.
• Drive rapid revenue growth through smart promotions, high-impact marketing activations, and menu optimization.
• Take ownership of partner revenue performance, driving measurable growth.
• Collaborate with internal teams to develop and implement customised solutions to meet Partners' needs, including Marketing, Operations, Finance and Customer Service.
• Take full ownership of the partner onboarding process in the App — from store setup to supporting their first days on Glovo — with a focus on operations, marketing, and sales.

What You Will Bring To The Ride

• 1yr experience as an account manager or in a similar role. (startups, top consulting firms, top internet firms, FMCG, retailers);

  
  
• Experience in understanding FMCG, retail and/or e-commerce business, as well as revenue/growth dynamics and drivers;
• Commercial skills: you know how to negotiate and build your way into a super deal with big retail players;
• Influencing skills: you can be a true project leader in multidisciplinary teams;
• A natural bias for action: you love to build a business from scratch. You are objective and deadline-oriented;
• A data-driven mentality: you make decisions based on data and you are not afraid of making business judgments when necessary;
• A problem-solving mindset: you enjoy finding smart and elegant solutions to complex, multi-disciplinary problems;
• Proficiency in English. Swahili knowledge is a plus.

Individuals representing diverse profiles,
and abilities,
encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there
Skills can be learned, and embracing diversity is invaluable.
We Believe Driven Talent Deserves

• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings
• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?
Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website

• Manage and nurture a portfolio of high-value enterprise clients, serving as their primary point of contact.
• Develop and execute strategic account plans to achieve revenue growth and client retention targets.
• Proactively identify client needs and opportunities for our client's solutions to address business challenges and drive value.
• Conduct regular business reviews with clients to assess performance, gather feedback, and ensure satisfaction.
• Drive adoption and utilization of our client's products and services within enterprise accounts.
• Collaborate with internal teams (sales, support, product) to ensure seamless service delivery and client success.
• Negotiate contract renewals and identify opportunities for expansion within existing accounts.
• Stay informed about industry trends, competitor offerings, and the evolving needs of enterprise clients.
• Build strong, long-term relationships with key stakeholders at all levels within client organizations.
• Act as a client advocate internally, ensuring their needs are met and their feedback is incorporated into product development.
• Prepare and deliver compelling presentations and proposals to clients.

• Bachelor's degree in Business, Marketing, or a related field. An MBA or relevant professional certification is a plus.
• Minimum of 5 years of experience in enterprise account management, sales, or client success roles, preferably in the B2B SaaS industry.
• Proven track record of successfully managing large, complex accounts and exceeding revenue targets.
• Excellent communication, interpersonal, and negotiation skills.
• Strong business acumen and the ability to understand complex business challenges.
• Proficiency in CRM software (e.g., Salesforce) and sales tools.
• Demonstrated ability to build rapport and establish trust with senior executives.
• Highly organized, self-motivated, and capable of working independently in a remote environment.
• Ability to develop strategic account plans and execute them effectively.
• A proactive approach to problem-solving and client satisfaction.