What Jobs are available for Technical Support Engineer Cloud Services in Kenya?
Showing 3141 Technical Support Engineer Cloud Services jobs in Kenya
Junior Cloud Support Specialist
Posted 20 days ago
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Job Description
Our client is looking for an enthusiastic and motivated Junior Cloud Support Specialist to join their fully remote team. This is an exceptional opportunity for individuals passionate about technology and eager to launch their career in the cloud computing sector. You will be providing essential technical support to clients and internal teams, assisting with troubleshooting cloud-based services and applications. This role is designed for aspiring IT professionals who are keen to learn and grow within a supportive, remote-first environment.
Responsibilities:
Responsibilities:
- Respond to and resolve technical support tickets related to cloud services (e.g., AWS, Azure, Google Cloud).
- Assist users with account management, access issues, and general inquiries about cloud platforms.
- Monitor cloud infrastructure for performance issues and potential outages.
- Document support processes, common issues, and their resolutions for internal knowledge base.
- Escalate complex technical problems to senior support staff or engineering teams.
- Perform basic configuration and troubleshooting of cloud resources under supervision.
- Collaborate with team members via chat, video calls, and project management tools to ensure seamless service delivery.
- Gather user feedback to help identify areas for service improvement.
- Participate in training sessions to enhance knowledge of cloud technologies and support tools.
- Maintain a high level of customer satisfaction through prompt and professional communication.
- Contribute to team meetings and discussions about ongoing projects and support challenges.
- Assist with the onboarding of new remote team members, providing initial technical guidance.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- A foundational understanding of cloud computing concepts (IaaS, PaaS, SaaS).
- Familiarity with at least one major cloud provider (AWS, Azure, or GCP) is a plus.
- Excellent problem-solving and analytical skills.
- Strong written and verbal communication skills, essential for remote collaboration.
- Ability to work independently and manage time effectively in a remote setting.
- A genuine interest in learning about cloud technologies and IT support.
- Customer-service oriented mindset.
- Proficiency in using online collaboration tools (e.g., Slack, Microsoft Teams, Zoom).
- Basic scripting knowledge (e.g., Python, Bash) is beneficial but not required.
- Must have a reliable internet connection and a suitable home office setup.
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0
Technical Support Engineer - Cloud Services
Posted 19 days ago
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Job Description
Our client is seeking a highly skilled and customer-focused Technical Support Engineer specializing in Cloud Services to join their fully remote support team. This role is pivotal in providing expert technical assistance and troubleshooting to clients utilizing our client's cloud-based solutions. The ideal candidate will possess a strong foundation in cloud computing technologies (e.g., AWS, Azure, GCP), networking principles, operating systems, and a passion for resolving complex technical issues. You will be responsible for responding to customer inquiries, diagnosing and resolving technical problems, documenting solutions, and contributing to the knowledge base. This position requires excellent problem-solving abilities, strong communication skills, and the capacity to explain technical concepts clearly to both technical and non-technical users. The ability to manage multiple support tickets, prioritize effectively, and work collaboratively with engineering and product teams in a remote environment is essential. This fully remote role offers a fantastic opportunity to work with cutting-edge cloud technologies and provide critical support to a global client base. The **location** for this role is remote, supporting clients across various time zones.
Key Responsibilities:
Key Responsibilities:
- Provide Tier 2 and Tier 3 technical support for cloud-based services and infrastructure.
- Diagnose, troubleshoot, and resolve complex technical issues reported by customers via various channels (email, phone, chat).
- Analyze system logs, error messages, and performance data to identify root causes of problems.
- Escalate unresolved issues to higher-level support or engineering teams with detailed documentation.
- Develop and maintain comprehensive documentation, including troubleshooting guides, FAQs, and knowledge base articles.
- Collaborate with product development and engineering teams to identify and resolve product defects or performance issues.
- Assist in the testing and implementation of new features and updates to cloud services.
- Provide proactive guidance and best practices to customers to prevent future issues.
- Monitor system health and performance, identifying potential problems before they impact customers.
- Contribute to a positive customer experience by providing timely, accurate, and empathetic support.
- Participate in on-call rotation as required.
- Stay current with industry trends and advancements in cloud computing and related technologies.
- Proven experience as a Technical Support Engineer, Systems Administrator, or similar role, with a focus on cloud environments.
- In-depth knowledge of at least one major cloud platform (AWS, Azure, or GCP).
- Strong understanding of networking concepts (TCP/IP, DNS, HTTP/S).
- Experience with operating systems (Linux, Windows Server).
- Proficiency in scripting languages (e.g., Python, Bash) is a plus.
- Excellent troubleshooting and problem-solving skills.
- Exceptional verbal and written communication skills.
- Ability to explain complex technical issues clearly and concisely.
- Ability to work independently, manage time effectively, and handle multiple priorities in a remote setting.
- Relevant certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator) are highly desirable.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
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1
Lead Technical Support Engineer, Cloud Services
Posted 24 days ago
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Job Description
Our client, a rapidly expanding SaaS company revolutionizing customer relationship management, is seeking a highly skilled and experienced Lead Technical Support Engineer. This is a fully remote position, offering flexibility and the opportunity to join a forward-thinking organization. You will be responsible for leading a team of support specialists, ensuring timely and effective resolution of complex technical issues for our global customer base. The ideal candidate possesses deep expertise in cloud-based platforms, strong troubleshooting skills, and exceptional leadership qualities.
As the Lead Technical Support Engineer, your responsibilities will include managing the day-to-day operations of the technical support team, prioritizing and assigning incoming support tickets, and ensuring adherence to service level agreements (SLAs). You will act as an escalation point for challenging technical problems, conducting in-depth analysis and providing clear, concise solutions. This role requires a proactive approach to identifying recurring issues, developing documentation, and contributing to the knowledge base to empower both customers and internal teams. You will also be involved in training and mentoring junior support staff, fostering a culture of continuous learning and service excellence.
The successful candidate will demonstrate a strong understanding of cloud infrastructure (e.g., AWS, Azure, GCP), networking concepts, and common SaaS application architectures. Excellent communication skills are paramount, as you will be interacting with customers via email, phone, and chat, as well as collaborating with engineering and product teams to drive product improvements. We are looking for a results-oriented individual who can thrive in a fast-paced, remote environment, effectively manage their time, and maintain a high level of customer satisfaction. Your ability to diagnose and resolve complex software and hardware-related issues will be key to your success. You will play a vital role in maintaining customer loyalty and contributing to the overall success of the company.
Location : Nairobi, Nairobi, KE (Fully Remote)
Qualifications:
As the Lead Technical Support Engineer, your responsibilities will include managing the day-to-day operations of the technical support team, prioritizing and assigning incoming support tickets, and ensuring adherence to service level agreements (SLAs). You will act as an escalation point for challenging technical problems, conducting in-depth analysis and providing clear, concise solutions. This role requires a proactive approach to identifying recurring issues, developing documentation, and contributing to the knowledge base to empower both customers and internal teams. You will also be involved in training and mentoring junior support staff, fostering a culture of continuous learning and service excellence.
The successful candidate will demonstrate a strong understanding of cloud infrastructure (e.g., AWS, Azure, GCP), networking concepts, and common SaaS application architectures. Excellent communication skills are paramount, as you will be interacting with customers via email, phone, and chat, as well as collaborating with engineering and product teams to drive product improvements. We are looking for a results-oriented individual who can thrive in a fast-paced, remote environment, effectively manage their time, and maintain a high level of customer satisfaction. Your ability to diagnose and resolve complex software and hardware-related issues will be key to your success. You will play a vital role in maintaining customer loyalty and contributing to the overall success of the company.
Location : Nairobi, Nairobi, KE (Fully Remote)
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 6 years of experience in technical support, with at least 2 years in a lead or supervisory role.
- Proven expertise in supporting cloud-based applications and platforms (SaaS).
- Strong knowledge of operating systems (Windows, Linux), networking protocols (TCP/IP, DNS, HTTP), and database concepts.
- Experience with CRM systems and ticketing software (e.g., Zendesk, Salesforce Service Cloud).
- Excellent troubleshooting, analytical, and problem-solving skills.
- Exceptional written and verbal communication skills.
- Ability to manage and mentor a remote support team effectively.
- Customer-focused mindset with a passion for delivering outstanding service.
- Experience with scripting or programming languages is a plus.
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2
Senior Technical Support Engineer - Cloud Services
Posted 24 days ago
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Job Description
Our client is seeking an experienced Senior Technical Support Engineer specializing in Cloud Services to join their fully remote global support team. This critical role involves providing expert-level technical assistance and troubleshooting for complex cloud infrastructure and applications. You will be the primary point of contact for high-priority customer issues, diagnosing and resolving intricate technical problems related to cloud platforms, databases, networking, and security. Your responsibilities will include analyzing system performance, identifying root causes of failures, and implementing effective solutions to minimize downtime and ensure customer satisfaction. You will also contribute to knowledge base development, create technical documentation, and provide training to junior support staff. This remote position requires a profound understanding of major cloud providers (e.g., AWS, Azure, GCP), containerization technologies (e.g., Docker, Kubernetes), and distributed systems. Proficiency in scripting languages (e.g., Python, Bash) for automation and troubleshooting is essential. The ideal candidate will possess strong analytical and problem-solving skills, with a meticulous attention to detail. You must be an excellent communicator, capable of explaining complex technical issues clearly and concisely to both technical and non-technical audiences. Experience in enterprise-level technical support, ITIL best practices, and managing customer escalations is highly valued. If you thrive in a fast-paced, remote environment and possess a passion for resolving challenging technical issues and ensuring the smooth operation of cloud services, we encourage you to apply.
Responsibilities:
Qualifications:
Responsibilities:
- Provide expert-level technical support for cloud services and applications.
- Diagnose and resolve complex technical issues related to cloud infrastructure, databases, and networking.
- Manage and prioritize customer escalations.
- Analyze system performance and identify root causes of failures.
- Develop and implement effective solutions to ensure service availability.
- Create and maintain technical documentation and knowledge base articles.
- Train and mentor junior technical support engineers.
- Collaborate with engineering teams to address product issues and improvements.
- Utilize scripting languages for automation and troubleshooting.
- Ensure exceptional customer satisfaction through timely and effective support.
- Stay current with cloud technologies and support best practices.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience in technical support, with a focus on cloud computing environments.
- In-depth knowledge of major cloud platforms (AWS, Azure, GCP).
- Experience with containerization technologies (Docker, Kubernetes).
- Proficiency in scripting languages (Python, Bash).
- Strong understanding of networking concepts and protocols.
- Experience with databases and SQL.
- Familiarity with ITIL or other support frameworks.
- Excellent analytical, problem-solving, and troubleshooting skills.
- Exceptional communication and interpersonal skills for remote client interaction.
- Relevant cloud certifications (e.g., AWS Certified Solutions Architect, Azure Administrator) are a plus.
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3
Remote Technical Support Engineer - Cloud Services
Posted 19 days ago
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Job Description
Our client, a leading provider of cloud infrastructure solutions, is seeking a skilled and dedicated Remote Technical Support Engineer to join their global support team. This is a 100% remote position, allowing you to provide critical technical assistance to clients from anywhere. You will be responsible for diagnosing and resolving complex technical issues reported by customers, ensuring minimal downtime and maximum client satisfaction. Your expertise will span across various cloud services, including compute, storage, networking, and security. You will be the first point of contact for clients facing technical challenges, providing timely and accurate solutions via phone, email, and chat. This role requires strong troubleshooting skills, a deep understanding of cloud technologies, and the ability to communicate technical information clearly and effectively to both technical and non-technical users. Key responsibilities include documenting support tickets, escalating issues when necessary, and contributing to the knowledge base by creating helpful articles and FAQs. You will work closely with engineering and product teams to identify and resolve recurring issues and improve product performance. The ideal candidate will have a passion for technology, a commitment to excellent customer service, and a proven ability to work independently and manage time effectively in a remote setting. Familiarity with the challenges and opportunities in the Kenyan tech landscape, including the Embu, Embu region, can offer valuable context for customer needs. You will be expected to be available during specified support hours, which may include some flexibility depending on global client coverage needs.
Responsibilities:
Responsibilities:
- Provide Tier 1 and Tier 2 technical support for cloud services via phone, email, and chat.
- Diagnose, troubleshoot, and resolve customer issues related to cloud infrastructure.
- Document all customer interactions and technical issues in the ticketing system.
- Escalate complex issues to senior engineers or appropriate departments when necessary.
- Create and maintain technical documentation, knowledge base articles, and FAQs.
- Identify trends in support requests and provide feedback to product and engineering teams for service improvement.
- Assist in the setup and configuration of client environments.
- Ensure timely resolution of support tickets within defined SLAs.
- Proactively monitor system health and performance.
- Maintain a high level of customer satisfaction through efficient and effective support.
- Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent experience considered.
- 2-4 years of experience in technical support, helpdesk, or a similar role, with a focus on cloud computing.
- Strong understanding of cloud computing concepts (IaaS, PaaS, SaaS), operating systems (Linux, Windows), networking (TCP/IP, DNS, HTTP), and virtualization.
- Experience with cloud platforms such as AWS, Azure, or Google Cloud is highly desirable.
- Excellent troubleshooting and problem-solving skills.
- Strong written and verbal communication skills.
- Ability to work independently and manage time effectively in a remote environment.
- Customer-focused mindset with a commitment to delivering exceptional service.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk).
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4
Lead Technical Support Engineer - Cloud Services (Remote)
Posted 22 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Technical Support Engineer specializing in Cloud Services. This is a fully remote position, offering you the chance to provide expert-level technical assistance and guidance to our diverse client base from wherever you are located. You will be responsible for diagnosing and resolving complex technical issues related to cloud infrastructure, platforms, and services, leading a team of support engineers, and contributing to the continuous improvement of our support operations. This role demands deep technical expertise, exceptional problem-solving abilities, and strong leadership qualities.
Responsibilities:
The ideal candidate will possess a strong background in IT support, with specialized knowledge in cloud computing environments. Proven experience in leading technical teams, strong diagnostic and troubleshooting skills, and excellent communication abilities are essential. The ability to manage workload effectively, prioritize tasks, and maintain composure under pressure in a remote setting is crucial. If you are passionate about cloud technology and driven to provide world-class technical support, we encourage you to apply. This role directly supports our technical infrastructure and client solutions serving the region of Ongata Rongai, Kajiado, KE .
Responsibilities:
- Lead a remote team of technical support engineers, providing guidance, mentorship, and performance management.
- Diagnose, troubleshoot, and resolve advanced technical issues across various cloud platforms (e.g., AWS, Azure, GCP).
- Serve as a point of escalation for complex customer inquiries and technical challenges.
- Develop and maintain comprehensive technical documentation, including knowledge base articles, troubleshooting guides, and best practice recommendations.
- Collaborate with engineering and product development teams to identify and resolve product defects and enhance service offerings.
- Proactively monitor system performance and identify potential issues before they impact customers.
- Develop and deliver technical training to support staff and potentially clients.
- Analyze support ticket trends to identify recurring issues and areas for process improvement.
- Ensure timely and effective communication with customers throughout the resolution process.
- Contribute to the development and implementation of new support tools and technologies.
- Stay current with the latest advancements in cloud technologies and support methodologies.
- Champion customer satisfaction by providing prompt, accurate, and professional technical support.
- Participate in on-call rotation as needed to address critical customer issues.
The ideal candidate will possess a strong background in IT support, with specialized knowledge in cloud computing environments. Proven experience in leading technical teams, strong diagnostic and troubleshooting skills, and excellent communication abilities are essential. The ability to manage workload effectively, prioritize tasks, and maintain composure under pressure in a remote setting is crucial. If you are passionate about cloud technology and driven to provide world-class technical support, we encourage you to apply. This role directly supports our technical infrastructure and client solutions serving the region of Ongata Rongai, Kajiado, KE .
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5
Remote Senior Technical Support Engineer - Cloud Services
Posted 19 days ago
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Job Description
Our client, a leading innovator in cloud infrastructure solutions, is seeking a highly skilled and motivated Senior Technical Support Engineer to join their globally distributed, fully remote team. In this critical role, you will be the primary point of contact for advanced technical issues, providing expert-level support to a discerning client base. You will diagnose complex problems, develop effective solutions, and contribute to the continuous improvement of our client's cloud platform. This position requires a deep understanding of cloud technologies, exceptional troubleshooting abilities, and a commitment to delivering outstanding customer service in a remote-first environment.
Responsibilities:
Responsibilities:
- Provide advanced, Tier 3 technical support for complex cloud service issues, including infrastructure, networking, and application integration problems.
- Diagnose, troubleshoot, and resolve escalated customer issues promptly and efficiently, utilizing advanced diagnostic tools and methodologies.
- Serve as a subject matter expert on cloud technologies, offering in-depth guidance and solutions to customers and internal teams.
- Collaborate closely with engineering, product management, and development teams to identify root causes of recurring issues and drive product improvements.
- Develop and maintain comprehensive technical documentation, including knowledge base articles, troubleshooting guides, and best practice recommendations.
- Proactively monitor system performance and identify potential issues before they impact clients.
- Mentor and provide technical guidance to junior support engineers within the remote team.
- Participate in on-call rotation to provide 24/7 support coverage as needed.
- Analyze support trends and customer feedback to recommend enhancements to products and services.
- Contribute to the development and refinement of support processes and tools to improve efficiency and customer satisfaction.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- A minimum of 7 years of experience in technical support, system administration, or a related IT role, with a strong focus on cloud platforms (e.g., AWS, Azure, GCP).
- In-depth knowledge of networking protocols (TCP/IP, DNS, HTTP/S), operating systems (Linux, Windows Server), and virtualization technologies.
- Proven experience with scripting languages (e.g., Python, Bash) for automation and troubleshooting.
- Excellent analytical and problem-solving skills, with a methodical approach to diagnosing complex technical challenges.
- Exceptional customer service orientation and communication skills, with the ability to explain technical concepts to non-technical audiences.
- Demonstrated ability to work independently, manage time effectively, and prioritize tasks in a remote work environment.
- Relevant certifications (e.g., AWS Certified Solutions Architect, Azure Administrator Associate) are a plus.
- Experience with containerization technologies (Docker, Kubernetes) is highly desirable.
- A proactive attitude towards learning and staying updated with the latest cloud technologies.
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6
Senior Technical Support Engineer - Cloud Services (Remote)
Posted 16 days ago
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Job Description
Our client is seeking an experienced Senior Technical Support Engineer to join their world-class, fully remote customer service team. This role is pivotal in providing advanced technical assistance and resolving complex issues for clients using their cutting-edge cloud services. The ideal candidate will possess a deep understanding of cloud infrastructure, networking, and operating systems, coupled with exceptional troubleshooting and problem-solving abilities. You will be responsible for diagnosing and resolving critical technical problems, escalating issues when necessary, and documenting solutions for the knowledge base. This is a remote-first position, demanding excellent communication skills, both written and verbal, to effectively interact with customers and internal teams. You will be a primary point of contact for escalated support cases, requiring a calm demeanor under pressure and a customer-centric approach. Strong experience with cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes) is highly desirable. You will also be involved in identifying trends in customer issues and providing feedback to product development teams to improve service reliability and user experience. This role requires a proactive attitude, a willingness to learn, and the ability to work independently while being a strong team player in a virtual environment. The successful candidate will contribute to maintaining high customer satisfaction ratings and ensuring the smooth operation of client systems. We are looking for someone passionate about technology and dedicated to delivering outstanding support. Your ability to articulate technical solutions to both technical and non-technical audiences will be critical. This position offers a fantastic opportunity to work with leading cloud technologies and grow your career within a supportive and dynamic remote team. You will be instrumental in ensuring the success and satisfaction of our client's users by providing timely and effective technical assistance. This role also involves contributing to training materials and best practice guides for the support team. The environment is fast-paced and requires a continuous learning mindset to keep up with evolving cloud technologies.
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7
Lead Cloud Solutions Architect - Logistics Tech
Posted 19 days ago
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Job Description
Our client is looking for a highly skilled and experienced Lead Cloud Solutions Architect to revolutionize their logistics and warehousing operations through innovative cloud-based solutions. This is a fully remote position, offering the chance to design and implement scalable, robust, and secure cloud infrastructures from anywhere. You will play a critical role in defining the technical vision and strategy for our client's cloud adoption, focusing on enhancing efficiency, reliability, and cost-effectiveness within their supply chain technology stack. Key responsibilities include architecting cloud solutions on platforms like AWS, Azure, or GCP, designing microservices architectures, ensuring high availability and disaster recovery, and implementing CI/CD pipelines for automated deployments. You will work closely with engineering teams, product managers, and business stakeholders to understand requirements and translate them into technical designs. This role also involves evaluating and recommending new cloud technologies, establishing cloud governance policies, and ensuring compliance with industry best practices and security standards. The ideal candidate will possess extensive experience in designing and deploying large-scale cloud environments, with a deep understanding of containerization technologies (Docker, Kubernetes), serverless computing, and infrastructure as code (Terraform, CloudFormation). Strong expertise in networking, security, and database solutions within a cloud context is essential. Proven experience within the logistics or supply chain domain is a significant advantage. As a remote Lead Cloud Solutions Architect, you must be a proactive self-starter with excellent problem-solving skills and the ability to lead technical discussions and mentor other engineers. Strong communication and stakeholder management skills are crucial for success in this role. This is an exceptional opportunity to leverage your cloud expertise to drive significant technological advancements in a vital industry, all within a flexible, fully remote working arrangement. You will be instrumental in building the future of logistics technology for our client, contributing to their competitive edge through innovative and efficient cloud infrastructure.
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8
Senior Lecturer - Online Computer Science
Posted 15 days ago
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Job Description
Our client, a prestigious educational institution committed to innovative online learning, is seeking a dynamic and experienced Senior Lecturer to teach Computer Science courses in a hybrid model. This role involves delivering engaging lectures, facilitating interactive online discussions, developing course materials, and assessing student performance. You will be responsible for inspiring and guiding students through complex topics in computer science, fostering a collaborative learning environment, and staying current with advancements in the field. The ideal candidate will possess a strong academic background, proven teaching experience at the university level, and exceptional communication and interpersonal skills. Proficiency in utilizing Learning Management Systems (LMS) and digital teaching tools is essential. You will work closely with academic departments to ensure curriculum relevance and contribute to the enhancement of online educational delivery. This is an excellent opportunity to share your expertise, influence the next generation of technologists, and contribute to a flexible academic setting. We are looking for passionate educators who are dedicated to student success and committed to excellence in teaching. Your ability to blend theoretical knowledge with practical applications will be highly valued. The hybrid nature of this role allows for a balance between on-campus engagement and remote preparation and delivery.
Responsibilities:
Responsibilities:
- Deliver high-quality lectures and instruction in Computer Science subjects.
- Develop and update course syllabi, content, and assessment materials.
- Facilitate online and in-person student engagement and discussions.
- Evaluate student assignments, exams, and projects.
- Provide academic advising and mentorship to students.
- Contribute to curriculum development and program review.
- Stay current with industry trends and research in Computer Science.
- Utilize LMS and other educational technologies effectively.
- Ph.D. in Computer Science or a closely related field.
- Minimum of 5 years of university-level teaching experience.
- Demonstrated expertise in core Computer Science areas (e.g., algorithms, data structures, software engineering, AI).
- Experience with online and hybrid teaching methodologies.
- Proficiency with Learning Management Systems (e.g., Moodle, Blackboard).
- Excellent presentation, communication, and interpersonal skills.
- Ability to inspire and motivate students.
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