4 Remote Technical Support Engineer Cloud Services jobs in whatjobs
Remote Technical Support Engineer - Cloud Services
Posted 8 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative cloud solutions, is seeking a dedicated and skilled Remote Technical Support Engineer to join their global customer service team. This is a fully remote position, allowing you to provide exceptional technical assistance to clients from the comfort of your home office. You will be the first point of contact for customers experiencing technical issues with our client's cutting-edge cloud platforms and services. Your primary goal will be to diagnose, troubleshoot, and resolve complex technical problems efficiently and effectively, ensuring customer satisfaction and loyalty.
Responsibilities:
Responsibilities:
- Provide first-level technical support and troubleshooting for cloud-based software and services via phone, email, and chat.
- Diagnose and resolve a wide range of technical issues, including connectivity, performance, configuration, and application errors.
- Escalate complex or unresolved issues to senior support engineers or development teams with detailed documentation.
- Guide customers through step-by-step solutions and educate them on product functionalities.
- Document all customer interactions, issues, and resolutions in the support ticketing system.
- Contribute to the knowledge base by creating and updating support articles, FAQs, and troubleshooting guides.
- Monitor system performance and identify potential issues before they impact customers.
- Collaborate with engineering and product teams to provide feedback on product usability and identify areas for improvement.
- Maintain a high level of customer satisfaction through prompt, professional, and empathetic support.
- Participate in ongoing training to stay current with product updates and new technologies.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in a technical support or helpdesk role, preferably supporting SaaS or cloud products.
- Strong understanding of operating systems (Windows, macOS, Linux), networking concepts (TCP/IP, DNS, HTTP), and common troubleshooting methodologies.
- Experience with cloud platforms (AWS, Azure, GCP) is a significant advantage.
- Excellent problem-solving, analytical, and diagnostic skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Proficiency in using and managing support ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to work independently, manage time effectively, and prioritize tasks in a remote work environment.
- A patient and customer-centric approach to problem-solving.
- Willingness to work flexible hours as needed to support a global customer base.
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Remote Technical Support Engineer - Cloud Services
Posted 11 days ago
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Job Description
Our client is seeking a skilled and proactive Remote Technical Support Engineer specializing in Cloud Services. This position, relevant to **Eldoret, Uasin Gishu, KE**, is entirely remote. You will provide advanced technical support and troubleshooting for our cloud-based platforms, ensuring seamless service delivery to our clients. Responsibilities include diagnosing and resolving complex technical issues related to cloud infrastructure, network connectivity, application performance, and data security. You will work closely with clients to understand their technical challenges, provide effective solutions, and document all support activities. The ideal candidate will have a strong background in IT support, with a minimum of 3-5 years of experience in cloud technologies (AWS, Azure, GCP), server administration, and network troubleshooting. Excellent analytical and problem-solving skills, combined with exceptional communication and interpersonal abilities, are crucial for interacting with clients and internal teams. Familiarity with scripting languages (e.g., Python, Bash) and containerization technologies (e.g., Docker, Kubernetes) is a significant advantage. You must be self-motivated, able to manage your time effectively, and thrive in a remote work environment. This role offers the chance to work with cutting-edge cloud technologies and make a significant impact on client satisfaction.
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1
Remote Technical Support Engineer (Cloud Services)
Posted 12 days ago
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Job Description
Our client is seeking a highly competent and customer-focused Remote Technical Support Engineer specializing in cloud services. This is a fully remote position, offering the opportunity to provide essential technical assistance to clients from your home office. You will be the primary point of contact for clients experiencing technical issues with our cloud-based solutions, including infrastructure, software, and platform services. Your responsibilities will encompass diagnosing complex technical problems, troubleshooting issues via phone, email, and chat, and providing timely and effective resolutions. You will document all support interactions, escalate critical issues when necessary, and contribute to the knowledge base with solutions and workarounds. The ideal candidate possesses a strong understanding of cloud computing concepts (e.g., AWS, Azure, GCP), networking principles, operating systems (Windows/Linux), and common IT infrastructure challenges. Excellent communication and interpersonal skills are crucial for explaining technical details to non-technical users and for maintaining customer satisfaction. You must be patient, detail-oriented, and possess strong analytical and problem-solving abilities. We are looking for a proactive individual who is eager to learn and stay updated with evolving cloud technologies. If you are passionate about technology, enjoy helping customers, and excel in a remote support environment, we encourage you to apply.
Responsibilities:
Responsibilities:
- Provide remote technical support for cloud services and related infrastructure.
- Diagnose and resolve complex technical issues reported by clients.
- Guide users through troubleshooting steps and provide clear instructions.
- Escalate unresolved issues to higher-level support teams or engineering.
- Document support tickets, solutions, and customer interactions accurately.
- Contribute to the development and maintenance of a knowledge base.
- Identify trends in support requests and provide feedback for product improvement.
- Maintain a high level of customer satisfaction through excellent service.
- Stay current with cloud technologies and support best practices.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in technical support, preferably with cloud services.
- Strong understanding of cloud computing platforms (AWS, Azure, GCP) and related services.
- Knowledge of networking protocols (TCP/IP, DNS, HTTP) and operating systems (Windows, Linux).
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication and customer service skills.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
- Relevant certifications (e.g., AWS Certified Cloud Practitioner, CompTIA Cloud+) are advantageous.
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2
Remote Technical Support Engineer - Cloud Services
Posted 20 days ago
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Job Description
Our client, a leading provider of cloud infrastructure solutions, is seeking a skilled and dedicated Remote Technical Support Engineer to join their global support team. This is a 100% remote position, allowing you to provide critical technical assistance to clients from anywhere. You will be responsible for diagnosing and resolving complex technical issues reported by customers, ensuring minimal downtime and maximum client satisfaction. Your expertise will span across various cloud services, including compute, storage, networking, and security. You will be the first point of contact for clients facing technical challenges, providing timely and accurate solutions via phone, email, and chat. This role requires strong troubleshooting skills, a deep understanding of cloud technologies, and the ability to communicate technical information clearly and effectively to both technical and non-technical users. Key responsibilities include documenting support tickets, escalating issues when necessary, and contributing to the knowledge base by creating helpful articles and FAQs. You will work closely with engineering and product teams to identify and resolve recurring issues and improve product performance. The ideal candidate will have a passion for technology, a commitment to excellent customer service, and a proven ability to work independently and manage time effectively in a remote setting. Familiarity with the challenges and opportunities in the Kenyan tech landscape, including the Embu, Embu region, can offer valuable context for customer needs. You will be expected to be available during specified support hours, which may include some flexibility depending on global client coverage needs.
Responsibilities:
Responsibilities:
- Provide Tier 1 and Tier 2 technical support for cloud services via phone, email, and chat.
- Diagnose, troubleshoot, and resolve customer issues related to cloud infrastructure.
- Document all customer interactions and technical issues in the ticketing system.
- Escalate complex issues to senior engineers or appropriate departments when necessary.
- Create and maintain technical documentation, knowledge base articles, and FAQs.
- Identify trends in support requests and provide feedback to product and engineering teams for service improvement.
- Assist in the setup and configuration of client environments.
- Ensure timely resolution of support tickets within defined SLAs.
- Proactively monitor system health and performance.
- Maintain a high level of customer satisfaction through efficient and effective support.
- Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent experience considered.
- 2-4 years of experience in technical support, helpdesk, or a similar role, with a focus on cloud computing.
- Strong understanding of cloud computing concepts (IaaS, PaaS, SaaS), operating systems (Linux, Windows), networking (TCP/IP, DNS, HTTP), and virtualization.
- Experience with cloud platforms such as AWS, Azure, or Google Cloud is highly desirable.
- Excellent troubleshooting and problem-solving skills.
- Strong written and verbal communication skills.
- Ability to work independently and manage time effectively in a remote environment.
- Customer-focused mindset with a commitment to delivering exceptional service.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk).
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