2,308 Systems Support Analyst jobs in Kenya

• Manage and coordinate complex calendars, scheduling meetings, appointments, and travel arrangements for executives.
• Prepare and edit correspondence, reports, presentations, and other documents.
• Handle incoming communications, including emails, calls, and messages, filtering and prioritizing as needed.
• Organize and maintain digital filing systems, ensuring easy access to important information.
• Conduct research and compile data for various projects and reports.
• Assist with the preparation of meeting agendas and take minutes during virtual meetings.
• Process expense reports and manage basic financial documentation.
• Coordinate logistics for virtual events and team activities.
• Act as a liaison between executives and internal/external stakeholders.
• Maintain confidentiality and discretion in all administrative matters.
• Proactively identify and address administrative challenges to ensure seamless workflow.
• Manage and order office supplies or digital tools as needed for remote operations.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Minimum of 5 years of experience in an administrative or executive assistant role.
• Proven experience supporting senior-level management.
• Exceptional organizational and time management skills.
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
• Experience with virtual collaboration tools such as Zoom, Microsoft Teams, Slack, Asana, Trello.
• Excellent written and verbal communication skills.
• High level of discretion and professionalism.
• Ability to multitask and prioritize effectively in a remote environment.
• Proactive problem-solving abilities and a meticulous attention to detail.
• Previous experience in a remote administrative role is highly preferred.

• Administering, configuring, and maintaining key administrative software systems (e.g., CRM, project management, HRIS).
• Providing technical support and troubleshooting for administrative systems and end-users in a remote setting.
• Developing and implementing workflows and automation solutions to streamline administrative processes.
• Managing user accounts, permissions, and data security across various platforms.
• Creating and delivering training sessions and documentation for administrative systems.
• Assisting in the evaluation and implementation of new software solutions and technologies.
• Monitoring system performance and identifying areas for improvement and optimization.
• Collaborating with IT departments and external vendors to resolve system issues and implement upgrades.
• Ensuring data integrity and accuracy across all managed administrative systems.
• Developing and maintaining standard operating procedures (SOPs) for administrative system usage.
• Reporting on system usage, performance, and user feedback.
• Staying current with trends and best practices in administrative technology and remote work support.

• Provide remote diagnostic support for HVAC systems, including heating, ventilation, and air conditioning units.
• Analyze performance data from remote monitoring systems to identify inefficiencies and potential failures.
• Troubleshoot complex HVAC issues, guiding on-site technicians through repair processes via video calls and detailed instructions.
• Develop and recommend preventative maintenance schedules based on system analysis and predictive modeling.
• Evaluate existing HVAC system designs and propose upgrades or modifications for improved performance and energy efficiency.
• Create detailed reports on system diagnostics, maintenance recommendations, and repair histories.
• Maintain an up-to-date knowledge of HVAC technologies, regulations, and best practices.
• Collaborate with engineering and field service teams to resolve challenging technical problems.
• Assist in the development of training materials for junior technicians on remote diagnostic techniques.
• Document common issues and their solutions to build a comprehensive knowledge base.
• Ensure compliance with safety standards and environmental regulations during remote guidance.

• Minimum of 7 years of hands-on experience as an HVAC Technician, with a focus on complex commercial or industrial systems.
• Proficiency in using advanced diagnostic equipment and software.
• Strong understanding of refrigeration cycles, electrical controls, and building management systems (BMS).
• Proven ability to interpret technical manuals, schematics, and blueprints.
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Exceptional communication and interpersonal skills, with the ability to guide and instruct remotely.
• Experience with remote monitoring and control platforms is highly desirable.
• Relevant certifications (e.g., EPA Universal, NATE) are required.
• Ability to work independently and manage time effectively in a remote setup.
• Bachelor's degree in Mechanical Engineering or a related technical field is a plus.
• Adaptability to new technologies and a commitment to continuous learning.

Vacancy #: 7406 Unit: ESARO - Water Programme Organisation: International Union for Conservation of Nature (IUCN) Location: Eastern and Southern Africa Regional Office, Nairobi, Kenya Reporting to: Regional Programme Coordinator / Country Representative, IUCN Tanzania Work percentage: 100% Grade: P1 Expected start date: 01 November 2025 Type of contract: Fixed-term (26 months) Closing date: 13 October 2025

BACKGROUND

THIS IS A LOCAL POSITION

Background
IUCN and UNEP-DHI will jointly implement the Climate Resilient Eastern African Transboundary Water Management for Environmental Sustainability (CREATES) project, which will operate in Sio-Malaba-Malakisi (SMM) and Mara transboundary river basins in East Africa (Kenya, Uganda and Tanzania) and support selected regional water organisations over the period 2025 to 2030.

CREATES will be delivered through a Project Management Unit (PMU) based in Nairobi, Kenya with two Basin Coordinators one each based at the NELSAP basin offices (for SMM – Kakamega and for Mara - Musoma) and other technical staff. The TLs will manage the PMU on a day-to-day basis.

The project is guided by the IUCN ESMS procedures and policies as explained in the ESMS Manual and the standards available at This is interconnected with the IUCN Gender Equality and Women Empowerment policy also available at For the environmental aspects of safeguards, the GESS will work in close coordination with the respective Basin Coordinators for technical inputs.

The Gender, Environmental and Social Safeguards (GESS) Specialist, CREATES will be responsible for applying the IUCN ESMS and Gender policies across the project portfolio. This position will contribute to the region's leadership in safeguard quality assurance, supporting gender transformative programming and will play a key role in improving IUCN's Environmental and Social sustainability practices.

Job Description
MAJOR RESPONSIBILITIES:

As the CREATES specialist for the application of the ESMS and Gender Principles, this position is responsible for ensuring that ESMS and Gender procedures, standards and principles are applied across all phases of the project implementation. The GESS specialist will lead the sustainability framework for the active projects, responsible for implementing the crucial cross cutting functions of the project ensuring that all activities of the project are socially and environmentally sustainable and comply with Denmark and IUCN Policies and Standards related to Gender, Environmental and Social Safeguards, and Indigenous People Frameworks.

Key responsibilities include the preparation of ESMS screening reports for projects, advising proponents on safeguard-related improvements of project design, support the preparation of ESIAs and safeguard documents and coordination of the ESMS clearance process. The specialist will also provide ongoing implementation oversight to guarantee that ESMS requirements are complied with. Where a safeguard related grievance is raised, he/she will be instrumental in solving the matter proactively. He/she will also build ESMS capacity to enhance ESMS compliant and Gender transformative project design and ensure effective implementation of the risk management strategies. This involves coaching and training of project team members and partners.

This position will also monitor the application of safeguard tools, distil lessons learned and support the regional ESMS Coordinator in system development and refinements to increase the system's efficiency.

The GEES specialist will provide support to the project team (technical and MEL), partner organizations partners, private sector entities, and other stakeholders on effective integration of cross cutting (women, youth and environment) considerations beyond compliance, by identifying opportunities to add value to the system changes, transformation and paradigm shifts that lead to long term impact and sustainability of CREATES.

SPECIFIC DUTIES;

CREATES ESMS application;

Application of ESMS procedures on the regional project portfolio, specifically;

Environmental and social due diligence at project design stage;

Screen projects on environmental and social impacts, define risk category, identify necessary impact studies and safeguard tools/plans.

Advise proponents on stakeholder engagement during project design and implementation phase.

Support proponents in contracting experts for environmental and social assessments.

Appraise the quality of final ESIA reports, environmental and social management plans (ESMP), gender action plan (GAP) and other safeguard tools.

Ensure appropriate budgeting for ESMS activities.

Conduct final compliance check and prepare ESMS clearance of projects.

ESMS support during project implementation;

Provide ESMS training for executing agency (EA) and relevant partners at project inception.

Appraise any ESMS deliverables that are due in the inception phase.

Support the EA in monitoring safeguard tools and reporting progress on implementation and compliance with all ESMS/GAP requirements.

Contribute to annual project implementation reviews/ supervision missions and to the development of the ESMS specific aspects of the mid-term review and terminal review.

Manage ESMS project data including entries to the Project Portal to assure maintenance of ESMS records.

Grievance management and serious incident reporting;

Support the EA in setting-up a project-level grievance mechanism.

Register and report incoming grievances, monitor progress solving grievances and, where applicable, work with EA to solve grievances;

Ensure timely reporting of serious incidents and implementation of corrective actions.

Build ESMS and Gender capacity in the project jurisdiction;

To Enhance ESMS-compliant And Gender-sensitive Project Design And Ensure Effective Implementation Of The Risk Management Strategies, It Is Essential To Strengthen Capacity In Those Crosscutting Functions. This Involves

Train and coach staff and project proponents on ESMS and gender related procedures, principles and standards to ensure not only consistent application but also pro-active integration of ESMS and gender principles into project design;

Support the regional ESMS Coordinator and gender specialists in the development of training materials and delivery of training sessions for ESMS and Gender;

Build the capacity of projects staff, implementing partner organizations, and other stakeholders to effectively integrate GAP into their workplans.

Contribute to the recruitment, hiring and on-boarding of new project ESMS/gender personnel in the region.

ESMS development, refinement and learning;

Supporting the regional ESMS Coordinator in system development, refinements and learning. This involves:

Monitor ESMS and GAP implementation in the project to capture lessons learned and feed-back.

Contribute to refining tools, templates, guidance notes based on project experience.

Support documentation of good practices, success stories and case studies for regional knowledge sharing.

Development, refinement and learning of Gender-in-conservation concepts and applications

Ensure That Principles Of Gender Equality And Youth Engagement In Nature And Natural Resources Conservation Are Integrated Into All Aspects Of The Project. This Involves

Develop and/or review, implement and monitor the implementation of Gender Action Plan in the project areas,

Support the MEL Officer, CREATES to track, analyse and report against Gender and Youth disaggregated data within the project output as appropriate and on regular basis - quarterly, semi-annual, and annual.

Develop and propose evidence-based policy and project interventions to reduce gender disparities, particularly focusing on enhancing women's role in nature and natural resource management efforts,

Contribute to enhancement of the system (including development of tools, templates, guidance notes etc) to increase effectiveness of application of gender principles.

Generate lessons on the gender application identifying good practices and synthesising these practices for dissemination to stakeholders.

Requirements

• POSITION REQUIREMENTS:

Education;

Master's degree in social sciences, Social Work, Gender/Women Studies, Development Studies, Community Development, Sociology or related field.

Advanced training in Gender and Development studies.

Professional or post graduate certification in Environmental or Social safeguards is an added advantage.

Work Experience;

At least 7 years' experience in advocacy for gender and ESMS issues and evidence-based results in gender analysis and mainstreaming especially in institutions which deal with climate change, environment and natural resources management.

Significant experience with gender issues and social impacts is required.

Previous experience in project management or monitoring and evaluation is an advantage.

Demonstrated experience of working in challenging knowledge-based and results-based environment.

Experience of capacity building and training Development Program

Experience in natural resource management projects, promoting rights-based approaches, improving socio-economic benefits and addressing and managing environmental, social risks or gender matters.

Technical Knowledge;

Expert knowledge and practical experience in the application of safeguards/performance standards including carrying out environmental and social assessments and designing safeguard tools; familiarity with GEF and GCF and national safeguards requirements in the region.

Practical experience in engaging with indigenous peoples, marginalized, vulnerable or minority groups and local communities, conducting FPIC and addressing gender risks desired.

Familiarity with addressing risks related to environmental law enforcement is an advantage.

Language requirements;

Fluency in English, both written and verbal is a must.

Working knowledge of Kiswahili or local languages is an added advantage.

Core Competencies;

Transparency: Able to build trust and contribute to informed and responsible decision making by carrying out the work of IUCN in a transparent manner; provides clear guidance to ensure that objectives and desired measurable results are understood by members of the team.

Inclusiveness: Understands and accepts cultural diversity, and provide a tolerant, positive, and supportive working environment that fosters respect for diversity, demonstrates ability to work in a multicultural, multiethnic environment and to maintain effective working relations with people of different nationalities and cultural backgrounds.

Professionalism: Promote the organization's interests, objectives, and values in a diligent and professional manner.

Accountability: Takes responsibility of individual and collective actions, promotes the IUCN One Programme approach.

Function Competencie;

Adheres to IUCN ESARO core values of Transparency, Inclusiveness, Professionalism and Accountability.

Excellent interpersonal skills to support building networks and partnerships.

Must be a strong team player with proven diplomacy skills and ability to work effectively with multicultural and multidisciplinary teams displaying sensitivity and respect for diversity.

Must possess excellent interpersonal skills.

Demonstrated ability to work with limited supervision to prioritize tasking and manage workflow in a high-pressure environment.

Hands-on, highly motivated, results driven and resourceful individual.

Demonstrated ability to work under pressure managing competing demands and complex situations and deliver satisfactory and timely results.

Must be a proactive individual who is able to energize and motivate teams.

Committed to continuous learning and proactive and mature attitude towards self-development.

Willing to travel frequently within the region.

APPLICATIONS

Applicants are requested to apply online through the HR Management System, by opening the vacancy announcement and pressing the "Apply" button.

Applicants will be asked to create an account and submit their profile information. Applications will not be accepted after the closing date. The vacancy closes at midnight, Swiss time (GMT+1 / GMT+2 during Daylight Saving Time, DST). Please note that only selected applicants will be personally contacted for interviews.

Other job opportunities are published in the IUCN website:

About IUCN
IUCN is a membership Union uniquely composed of both government and civil society organisations. It provides public, private and non-governmental organisations with the knowledge and tools that enable human progress, economic development and nature conservation to take place together.

Created in 1948, IUCN is now the world's largest and most diverse environmental network, harnessing the knowledge, resources and reach of more than 1,400 Member organisations and around 16,000 experts. It is a leading provider of conservation data, assessments and analysis. Its broad membership enables IUCN to fill the role of incubator and trusted repository of best practices, tools and international standards.

IUCN provides a neutral space in which diverse stakeholders including governments, NGOs, scientists, businesses, local communities, indigenous peoples organisations and others can work together to forge and implement solutions to environmental challenges and achieve sustainable development.

Working with many partners and supporters, IUCN implements a large and diverse portfolio of conservation projects worldwide. Combining the latest science with the traditional knowledge of local communities, these projects work to reverse habitat loss, restore ecosystems and improve people's well-being.

• Provide expert remote technical support and guidance for HVAC system diagnostics, repair, and maintenance.
• Analyze system performance data, identify potential issues, and recommend preventative maintenance actions.
• Develop and implement standardized operating procedures for HVAC system upkeep and troubleshooting.
• Guide and mentor junior technicians remotely, assisting them with complex problem-solving.
• Review system designs and specifications to ensure efficiency, compliance, and ease of maintenance.
• Manage inventory and procurement of HVAC parts and equipment for remote sites.
• Stay up-to-date with the latest HVAC technologies, energy efficiency standards, and safety regulations.
• Create and deliver training materials and technical documentation for remote teams.
• Collaborate with facilities management teams to ensure seamless integration of HVAC systems.
• Conduct virtual inspections and assessments of HVAC installations and repairs.
• Troubleshoot system failures and develop corrective action plans.

• Completion of a vocational training program or associate's degree in HVAC, mechanical engineering, or a related field.
• Minimum of 7 years of hands-on experience as an HVAC technician, with at least 3 years in a lead or supervisory role.
• Extensive knowledge of various HVAC systems, including chillers, boilers, air handlers, and control systems.
• Proficiency in reading and interpreting blueprints, schematics, and technical manuals.
• Strong diagnostic and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to effectively support remote teams.
• Experience with remote monitoring and diagnostic tools is essential.
• Familiarity with building automation systems (BAS) and energy management systems (EMS).
• Relevant certifications (e.g., EPA Universal) are highly desirable.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced, remote environment.

• Perform remote diagnosis of complex automotive system malfunctions.
• Analyze vehicle data logs, sensor readings, and diagnostic trouble codes (DTCs).
• Provide expert technical support to field service technicians via virtual channels.
• Identify root causes of vehicle issues and recommend effective repair solutions.
• Document diagnostic procedures, findings, and recommended fixes accurately.
• Collaborate with engineering teams to improve diagnostic software and hardware.
• Stay updated on emerging automotive technologies, including EVs and ADAS.
• Troubleshoot issues related to engine control, transmission, braking, and infotainment systems.
• Contribute to the development of diagnostic knowledge bases and training materials.
• Ensure efficient and accurate problem resolution to enhance customer satisfaction.

• Associate's degree or equivalent certification in Automotive Technology, Electrical Engineering, or a related field.
• Minimum of 5 years of hands-on experience as an Automotive Diagnostic Technician or Systems Specialist.
• Extensive knowledge of vehicle electrical and electronic systems, CAN bus, and other vehicle networks.
• Proficiency with OEM-level diagnostic scan tools and software.
• Strong understanding of internal combustion engines, hybrid systems, and electric vehicles.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Exceptional ability to interpret complex technical data and schematics.
• Clear and concise communication skills, both written and verbal, for remote collaboration.
• Demonstrated ability to work independently and manage time effectively in a remote setting.
• ASE certifications (e.g., L1, L2, L3) are highly desirable.