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Molars Dental Practice Ltd, a trusted name in general, cosmetic, and pediatric dentistry, provides expert and compassionate dental care in Nairobi and Mombasa, Kenya. With over 10 years of experience, we offer advanced dental technology to deliver safe and lasting results in services such as dental implants, teeth whitening, root canal treatment, and braces. Patients are welcomed into a modern and comfortable space designed to make every visit stress-free. At Molars, we specialize in complex dental referrals and personalized care, ensuring every smile lasts a lifetime.

Purpose of the Role

The Systems & Infrastructure Manager (Healthcare IT) will be responsible for designing, implementing, and managing the organization's technology infrastructure to ensure reliable, secure, and scalable systems across multiple branches. This includes overseeing hybrid server environments, ERP systems, clinical and administrative applications, network operations, and IT security.

Key Responsibilities

Infrastructure & Systems Management

• Manage and optimize hybrid server environments (on-premise and cloud) to support business continuity and growth
• Ensure smooth performance, upgrades, and integrations of the customized ERP system that supports 5+ dental hospital branches.
• Oversee deployment, monitoring, backup, and disaster recovery processes across the IT landscape.
• Support administrators and end-users with system configurations, troubleshooting, and process optimization.
• Maintain firmware updates, security patches, and system health across all hardware and software platforms.
• Collaborate with clinical and administrative teams to ensure IT services align with operational needs.

Technology Strategy & Projects

• Define and implement IT strategy in alignment with the organization's growth and digital transformation goals.
• Lead infrastructure modernization initiatives, including cloud adoption, security upgrades, and ERP enhancements.
• Oversee implementation of new IT projects, ensuring they are completed on time, within scope, and budget.
• Drive continuous improvement of IT processes, tools, and service delivery.

Cybersecurity & Data Protection

• Implement and enforce cybersecurity measures including access control, encryption, and firewall policies.
• Monitor systems for vulnerabilities, manage risk, and ensure compliance with healthcare data protection standards.
• Conduct regular system audits and lead incident response when necessary.

Vendor & Asset Management

• Manage relationships with third-party IT vendors, service providers, and ERP partners.
• Evaluate vendor solutions, negotiate contracts, and ensure high-quality service delivery.
• Oversee IT asset lifecycle management, including procurement, inventory, and disposal.

Team Leadership & Support

• Lead and mentor a small IT team including system administrators, programmers, and interns.
• Promote knowledge-sharing, upskilling, and cross-training to build resilience and efficiency within the IT team.
• Foster a culture of accountability, continuous learning, and innovation.

Reporting & Financials

• Develop and manage IT budgets, ensuring cost-effective procurement and value for money.
• Track and report key performance metrics including system uptime, incident resolution, and project delivery.
• Provide periodic updates to leadership on IT strategy, risks, and progress.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 5+ years of progressive IT experience, with at least 3 years in a senior technical role.
• Proven experience managing IT infrastructure (on-premises + cloud).
• Hands-on expertise with ERP systems (preferably healthcare-related/customized solutions).
• Strong knowledge of server administration, networking, firmware management, and cybersecurity practices.
• Familiarity with clinical or hospital IT environments is a strong advantage.
• Demonstrated ability to lead IT projects from planning to completion.
• Excellent communication, problem-solving, and leadership skills.

Why Join Us

• Be part of a fast-growing healthcare provider with ambitious plans to scale across the region.
• Lead transformative IT initiatives that directly impact patient care and service delivery.
• Work in a collaborative, customer-centric culture that values innovation, professionalism, and continuous learning.

• Lead and manage a team of underwriters, providing guidance, training, and performance management in a remote setting.
• Develop, implement, and refine underwriting policies, guidelines, and procedures to ensure consistent and accurate risk assessment.
• Review complex insurance applications and proposals, making informed decisions on acceptability, terms, conditions, and pricing.
• Analyze financial statements, market data, and other relevant information to assess the risk profile of potential clients across various industries.
• Collaborate with actuarial, claims, and sales departments to ensure alignment on risk appetite and product profitability.
• Monitor underwriting performance metrics, identifying trends, and implementing strategies for improvement.
• Ensure compliance with regulatory requirements and internal risk management frameworks.
• Stay current with industry best practices, emerging risks, and market developments in the insurance sector.
• Develop and deliver training programs for underwriters on new products, policies, and risk assessment techniques.
• Contribute to the development and launch of new insurance products by providing expert underwriting input.

• Bachelor's degree in Finance, Economics, Business Administration, or a related field. Advanced certifications such as ACII or equivalent are highly desirable.
• Minimum of 7 years of progressive experience in insurance underwriting, with at least 3 years in a supervisory or management role.
• Proven expertise in risk assessment methodologies and underwriting principles for commercial or personal lines insurance.
• Strong understanding of financial analysis, statistical modeling, and risk management.
• Excellent leadership, team management, and coaching skills.
• Exceptional analytical, critical thinking, and decision-making abilities.
• Strong negotiation and communication skills, essential for remote team leadership and stakeholder engagement.
• Proficiency in underwriting software and CRM systems.
• Ability to work independently, manage workload effectively, and meet deadlines in a remote environment.
• In-depth knowledge of the Kenyan insurance market is a significant advantage.

• Develop, refine, and implement comprehensive underwriting strategies and guidelines.
• Analyze complex insurance risks across various product lines (e.g., property, casualty, life).
• Evaluate and approve or decline insurance applications, ensuring adherence to company risk appetite.
• Mentor and manage a team of underwriters, providing guidance and training.
• Collaborate with actuarial teams to assess pricing models and reserve adequacy.
• Work with business development to evaluate new market opportunities and product development.
• Monitor portfolio performance and identify trends in risk and profitability.
• Ensure compliance with all relevant insurance regulations and industry best practices.
• Develop and maintain strong relationships with brokers and agents.
• Contribute to the strategic direction of the underwriting department.

• Bachelor's degree in Finance, Actuarial Science, Risk Management, Business Administration, or a related field. Advanced certifications (e.g., ACII, FLMI) are highly desirable.
• Minimum of 8 years of progressive experience in insurance underwriting, with at least 3 years in a management or leadership role.
• Proven expertise in analyzing and underwriting complex risks.
• In-depth knowledge of insurance products, legal and regulatory requirements.
• Strong understanding of actuarial principles and financial modeling.
• Excellent analytical, decision-making, and problem-solving skills.
• Exceptional leadership, communication, and interpersonal skills, critical for a remote management role.
• Demonstrated ability to work independently and manage team performance remotely.
• Proficiency in underwriting software and data analytics tools.
• High level of integrity and attention to detail.

• Develop, implement, and maintain the company's Quality Management System (QMS) in accordance with ISO 13485 and FDA regulations.
• Lead and manage internal audits to ensure compliance and identify areas for improvement.
• Oversee external audits by regulatory bodies and customers.
• Manage the CAPA system, including investigation, root cause analysis, and implementation of corrective actions.
• Administer the document control and change control processes.
• Oversee the handling and investigation of customer complaints and adverse events.
• Collaborate with R&D, manufacturing, and regulatory affairs to ensure product quality throughout the lifecycle.
• Participate in product development teams, providing QA input and guidance.
• Conduct risk assessments and ensure risk management processes are effective.
• Train employees on quality system requirements and best practices.
• Monitor key quality metrics and report on QMS performance to senior management.
• Support regulatory submissions and interactions with health authorities.
• Stay current with relevant regulations, standards, and industry trends.
• Foster a strong quality culture throughout the organization.
• Manage and develop the Quality Assurance team.

• Bachelor's degree in Engineering, Life Sciences, or a related technical field. Master's degree preferred.
• Minimum of 7 years of experience in Quality Assurance within the medical device industry.
• In-depth knowledge of ISO 13485, FDA 21 CFR Part 820, and other relevant international medical device regulations.
• Proven experience in establishing and maintaining robust QMS.
• Experience leading internal and external audits.
• Strong understanding of product development, risk management, and validation processes.
• Excellent leadership, team management, and interpersonal skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Proficiency in CAPA, change control, and document management systems.
• Effective communication and reporting skills.
• Ability to work effectively in a hybrid work environment.
• Relevant certifications (e.g., ASQ Certified Quality Engineer/Manager) are a plus.