What Jobs are available for Service Manager in Kenya?

Handles customer complaints, employee conflicts and daily operational problems in an even-tempered, fair and consistent manner.

Demonstrates reliability in all actions with customers and employees.

Learns and understands the performance business data and applies it fairly to daily operations and decisions in order to increase productivity.

Effectively manages employee productivity, store expenses and inventory.

Reaches established monthly goals.

Follows daily opening and closing procedures accurately.

Learns and maintains current product knowledge on all tires, service and other product lines that are represented as well as those of competitors.

Maintains accurate inventories for tires, parts and other product lines.

Understands, follows, applies and communicates all current and newly-written policies to subordinates.

Reports to other locations to fill-in for the manager, if required.

Responds accurately and on time to all administrative and paperwork duties and deadlines including training, time records, invoices, evaluations, deposits, etc.

Service Manager
Location:
Coventry/Birmingham/Manchester – Filed Based Role

Salary:
£30, £2, Company Van

Contract Type:
Full Time Permanent

Hours:
40 per week, filed based

Start date:
We're ready when you are

Who We Are
We're a
commercial cleaning and support services company
, proudly B Corp certified, ethical by design, and focused on building meaningful partnerships—not just ticking boxes.

We get a buzz from doing work we're proud of—and we work best with clients who care about quality, fairness, and long-term value. Our team is our greatest asset, and we invest accordingly—because when they thrive, so do our customers.

We're pioneers at heart. Always improving, always evolving. And right now, we're building a high-performing, purpose-led operational team to help us scale toward
£30m r enue
—without compromising who we are.

We believe in the importance of treating each member of our team as an individual and we respect the diversity of our workforce. By working together, our team members cultivate a sense of accountability. We value the differences and individuality of our team members and believe that the differences in thoughts, culture, ethnicity and experience make our company stronger and a better place to work.

Who We're Looking For
You know that great teams aren't built overnight. They're built on trust, clear communication, and a shared commitment to doing things right. As an Multi Site Account Manager, you bring people together, create momentum, and set the tone for success across every site you touch.

Managing people is at the core of what you do—because you know that when your teams feel supported and engaged, great results follow. You're confident with clients, calm under pressure, and driven by a genuine desire to make things better, day in and day out.

What You'll Be Doing
Lead and inspire:
Motivate and develop a high-performing team to deliver outstanding cleaning across our customer sites.

Manage effectively:
Oversee employee relations including recruitment ensuring a positive and cohesive working environment.

Overseeing
service delivery
across multiple customer sites, ensuring compliance with
Service Level Agreements (SLAs).
Monitoring budgets
and ensuring efficient cost management, including the processing of payroll

Building strong relationships with
customers and employees
to drive service excellence.

Champion best practice and problem solve:
Maintain and update cleaning plans and act quickly and effectively in a fast-moving environment.

What We're Looking For
Proven multi-site management experience in cleaning, facilities, or support services

A natural leader who puts people first, with a track record of building high-performing teams

Strong commercial acumen – understands budgets, KPIs, and contract delivery

Excellent communication and client-facing skills – confident, professional, and proactive

Ability to thrive in a fast-paced, hands-on role with a flexible, problem-solving mindset

Someone who is able to work flexibly as this is not a standard 9-5 role

Why join NuServe?
This isn't just a job—it's a
chance to shape a business as it scales
We
dare to differ
—and you'll have freedom to work in the way that works best for you

You'll be surrounded by people who
care, push, and deliver
And if you're good,
you'll grow fast
—with real autonomy and influence

• Manage the daily operations of the automotive service department.
• Lead, motivate, and train a team of service advisors and technicians.
• Ensure high levels of customer satisfaction through excellent service and communication.
• Schedule and assign work to technicians, ensuring efficient use of resources.
• Oversee parts inventory and ordering to maintain adequate stock levels.
• Manage warranty claims and ensure accurate processing.
• Monitor service department performance, including productivity, profitability, and customer retention.
• Develop and implement service promotions and marketing initiatives.
• Ensure adherence to all safety and environmental regulations.
• Maintain accurate service records and financial reports.
• Resolve customer complaints and ensure their satisfaction.

• Proven experience as an Automotive Service Manager or similar leadership role.
• Strong knowledge of automotive repair, diagnostics, and maintenance.
• Excellent leadership, management, and team-building skills.
• Exceptional customer service and communication skills.
• Proficiency in automotive service management software and systems.
• Understanding of financial statements and service department budgeting.
• Ability to manage multiple tasks and prioritize effectively.
• Valid driver's license and a clean driving record.
• Technical certifications from automotive manufacturers or industry organizations are a plus.
• High school diploma or equivalent; further education in business or automotive technology is preferred.

• Lead and manage a remote team of automotive service advisors and technicians, providing guidance, training, and performance management.
• Develop and implement service department policies and procedures to ensure efficient and high-quality service delivery.
• Oversee the entire service process, from initial customer contact to vehicle delivery, ensuring customer satisfaction at every stage.
• Manage service scheduling and workflow to maximize productivity and minimize downtime.
• Monitor key performance indicators (KPIs) such as customer satisfaction scores, repair order volume, labor utilization, and profitability.
• Ensure adherence to all safety regulations and company standards.
• Manage inventory of parts and supplies, ensuring adequate stock levels and cost-effective procurement.
• Handle customer complaints and resolve issues promptly and professionally.
• Collaborate with other departments to ensure a seamless customer experience.
• Analyze service department performance data and implement strategies for improvement.
• Stay up-to-date with the latest automotive technologies, diagnostic tools, and repair techniques.
• Develop and manage the service department budget.
• Train and mentor service advisors on customer service, upselling techniques, and effective communication.
• Implement quality control measures to ensure all work is performed to the highest standards.
• Drive initiatives to increase customer loyalty and repeat business.

• Bachelor's degree in Automotive Technology, Business Management, or a related field.
• Minimum of 7 years of experience in the automotive service industry, with at least 3 years in a management or supervisory role.
• Proven leadership and team management skills, with experience managing remote teams.
• Strong understanding of automotive systems, diagnostics, and repair procedures.
• Excellent customer service and problem-solving skills.
• Proficiency in automotive service management software and standard office applications.
• Strong financial acumen and experience in budget management.
• Ability to analyze data and make informed business decisions.
• Excellent communication, interpersonal, and negotiation skills.
• Certification from a recognized automotive technician program (e.g., ASE) is highly desirable.
• Ability to work independently, manage priorities effectively, and adapt to a dynamic remote work environment.

• Oversee and manage remote automotive service operations and customer support.
• Lead, train, and motivate a team of remote service advisors and technicians.
• Manage service appointments, repair scheduling, and ensure timely vehicle turnaround.
• Provide expert guidance on automotive diagnostics, repair procedures, and technical issues.
• Ensure adherence to quality standards and service protocols.
• Monitor and analyze service department performance metrics.
• Implement strategies to improve operational efficiency and customer satisfaction.
• Handle customer inquiries, complaints, and escalations with professionalism and efficiency.
• Maintain accurate service records and documentation.
• Collaborate with parts and inventory management teams.
• This position is fully remote, requiring the ability to effectively manage a distributed team and operations without physical presence on-site.

• Associate's or Bachelor's degree in Automotive Technology, Business Management, or a related field.
• Minimum of 7 years of experience in automotive service management.
• Proven experience managing service teams and operations.
• Strong understanding of automotive systems, diagnostics, and repair techniques.
• Excellent leadership, communication, and problem-solving skills.
• Familiarity with automotive service management software and diagnostic tools.
• Ability to work independently and manage complex schedules in a remote environment.
• Customer-centric approach with a commitment to service excellence.
• Demonstrated experience in remote team management is a strong advantage.

Kenya
The Client Success Manager (CSM) is a pivotal role within our organization, responsible for managing client relationships, overseeing people management initiatives, and fostering collaboration across departments. The CSM serves as the primary point of contact for designated clients, ensuring their needs are met and expectations exceeded.

This role requires strong leadership skills, exceptional communication abilities, and a passion for driving client success.

Requirements

• 3+ years in a client-facing or customer-service management role.
• 1+ years managing teams and subordinates, with a proven track record of developing high-performing teams.
• Prior experience working in a B2B environment
• Strong leadership, communication, and negotiation skills.
• Ability to multitask and perform under pressure in a fast-paced environment.
• Strategic thinker with experience in growth planning and service alignment.
• Skilled in change management and driving process adoption.
• Culturally competent with strong cross-cultural communication skills.
• Proficient in Google Suite, Slack, and general computer usage.
• Experience in e-commerce or BPO is a bonus.
• Bachelor's degree in Business, Communications, or a related field.

Internet and Device Requirements:

• Reliable internet connection
• System: Windows 11 / 32-bit Operation system.
• RAM 8GB or more
• Processors - Intel Core i5 or up.
• Laptop (No Chromebook, Linux OS, or Desktop)
• Wired headset
• Quiet working environment

What We Bring to The Table:

• A 100% work-from-home opportunity with a flexible, follow-the-sun working arrangement.
• Career development opportunities in a fast-growing, global company.
• A supportive and inclusive work environment that values diversity and collaboration.
• The chance to work with leading brands and make a real impact on their customer experience.

How We Operate / Our Values:

• Treat others as you would like to be treated.
• Do what you say you're going to do. Show don't tell.
• Prioritize the listener.
• Focus on the facts.

Ready to Join Us?
If you're passionate about delivering exceptional service, leading high-performing teams, and making a real impact in a global company, we'd love to hear from you

Apply now to join Influx and help us redefine the human experience in online business.

IMPORTANT NOTES:**
Influx never asks candidates to make any payment throughout the entire recruitment process.

Successful candidates will be contacted only through email ending with

Apply Here

• Overseeing and managing remote automotive service operations, ensuring adherence to quality standards.
• Developing and implementing strategies to enhance customer satisfaction and loyalty.
• Monitoring service performance metrics and identifying areas for improvement.
• Managing and coordinating with service advisors and technicians remotely.
• Ensuring efficient scheduling and workflow management within service centers.
• Implementing and maintaining best practices in automotive repair and maintenance.
• Training and mentoring service staff on operational procedures and customer service expectations.
• Analyzing service data to identify trends and implement corrective actions.
• Collaborating with parts departments and other operational teams.

• Bachelor's degree in Automotive Technology, Business Administration, or a related field.
• Minimum of 7 years of experience in automotive service management.
• Proven experience in managing service operations, customer relations, and team performance.
• Strong understanding of automotive systems, diagnostics, and repair processes.
• Proficiency with automotive service management software and CRM systems.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to manage and motivate teams remotely.
• Problem-solving and decision-making capabilities.
• Knowledge of KSh currency and typical automotive industry pricing structures.

• Manage the end-to-end delivery of IT services, ensuring they meet defined SLAs and business objectives.
• Implement and mature IT Service Management (ITSM) processes based on ITIL best practices.
• Oversee incident, problem, and change management processes.
• Develop and maintain service catalogs and operational level agreements (OLAs).
• Monitor service performance, identify trends, and implement improvement strategies.
• Manage relationships with third-party IT service providers and vendors.
• Conduct regular service reviews with stakeholders, providing performance reports and insights.
• Ensure compliance with security policies and regulatory requirements.
• Lead and mentor IT support and operations teams.
• Facilitate effective communication and collaboration between remote and on-site teams.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 7 years of experience in IT service delivery, operations, or management.
• Proven experience implementing and managing ITIL-based processes.
• Strong understanding of ITSM tools and technologies.
• Excellent knowledge of IT infrastructure, cloud services, and application support.
• Demonstrated ability to manage SLAs, vendor relationships, and continuous improvement initiatives.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional communication, leadership, and stakeholder management skills.
• Ability to balance remote work with occasional on-site collaboration.
• ITIL Foundation certification is required; higher-level certifications are a plus.