186 Service Manager jobs in Kenya
Customer Service Manager (Remote)
00100 Nairobi, Nairobi
KES65000 Annually
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Our client is seeking a dynamic and experienced Customer Service Manager to lead their remote support team. In this critical role, you will be responsible for overseeing all aspects of customer service operations, ensuring exceptional client satisfaction and efficient problem resolution. You will manage a team of remote customer service representatives, providing training, coaching, and performance management to foster a high-performing and motivated environment. Key responsibilities include developing and implementing customer service strategies, establishing and monitoring key performance indicators (KPIs), and identifying areas for process improvement. The ideal candidate will possess a Bachelor's degree in Business Administration, Communications, or a related field, with a minimum of 5 years of experience in customer service management, preferably in a remote setting. Strong leadership, communication, and problem-solving skills are essential. You will be proficient in using customer relationship management (CRM) software and other relevant support tools. The ability to analyze customer feedback, identify trends, and implement solutions to enhance the customer experience is crucial. This fully remote position offers the flexibility to manage your team and operations from anywhere, while driving exceptional service for our clients in the **Mombasa, Mombasa, KE** area and beyond. If you are a dedicated leader passionate about delivering outstanding customer service and adept at managing remote teams, we encourage you to apply.
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0
Automotive Service Manager
30200 Tuwan
KES120000 Annually
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Posted 2 days ago
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Our client, a reputable automotive dealership, is seeking a highly organized and experienced Automotive Service Manager to lead their service department in **Eldoret, Uasin Gishu, KE**. This crucial role involves overseeing all aspects of the service center operations, ensuring exceptional customer satisfaction and maximizing departmental profitability. You will be responsible for managing a team of skilled technicians and service advisors, fostering a positive and productive work environment. Your duties will include scheduling appointments, diagnosing customer concerns, estimating repair costs, and ensuring high-quality workmanship. Strong leadership, communication, and customer service skills are essential for building and maintaining strong client relationships. You will also be responsible for inventory management of parts and supplies, maintaining shop equipment, and ensuring compliance with safety and environmental regulations. Financial management, including budgeting, expense control, and achieving revenue targets, will be a key aspect of this position. The ideal candidate will have a deep understanding of automotive systems and a proven track record in service management. Continuous training and development for the service team will be a priority.
Key Responsibilities:
Key Responsibilities:
- Lead and manage the automotive service department, including technicians and service advisors.
- Ensure exceptional customer service and satisfaction.
- Oversee daily operations, including appointment scheduling and workflow management.
- Diagnose vehicle issues and provide accurate repair estimates.
- Ensure high-quality repair work and adherence to manufacturer standards.
- Manage parts inventory and maintain shop equipment.
- Control departmental expenses and achieve profitability targets.
- Foster a safe and productive work environment.
- Implement training programs for service staff.
- Build and maintain strong customer relationships.
- Proven experience as an Automotive Service Manager or Assistant Service Manager.
- In-depth knowledge of automotive systems and repair procedures.
- Strong leadership, management, and team-building skills.
- Excellent customer service and communication abilities.
- Proficiency in automotive diagnostic tools and service management software.
- Strong financial acumen and experience with budgeting and P&L management.
- Ability to work under pressure and meet deadlines.
- Valid driver's license.
- Automotive technical certifications are highly desirable.
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1
Automotive Service Manager
20400 Mwembe
KES4000000 Annually
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Posted 2 days ago
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Our client, a leading automotive dealership renowned for its commitment to excellence, is seeking an experienced and dynamic Automotive Service Manager to lead their busy service department. This crucial role involves overseeing all aspects of the service operations, ensuring exceptional customer satisfaction, and driving profitability. You will be responsible for managing a team of highly skilled technicians, scheduling and prioritizing repair work, maintaining inventory of parts and supplies, and ensuring adherence to quality standards and safety regulations. The ideal candidate will possess a deep understanding of automotive repair and diagnostics, excellent leadership and communication skills, and a proven ability to manage staff effectively. Experience in a similar management role within the automotive industry is essential. You will be the primary point of contact for customer inquiries and concerns, working diligently to resolve issues promptly and professionally. This position demands strong organizational skills, a proactive approach to problem-solving, and the ability to foster a positive and productive work environment. You will also be responsible for developing and implementing strategies to enhance service department efficiency and customer retention. The role requires a strategic thinker with a keen eye for operational improvements and a commitment to continuous professional development. Join us in delivering unparalleled automotive service and maintaining our client's reputation for quality and reliability. This opportunity is located in **Naivasha, Nakuru, KE**, offering a hybrid work arrangement.
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2
Senior Automotive Service Manager
32301 Tuwan
KES70000 Monthly
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Posted 1 day ago
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Our client is seeking a highly experienced and skilled Senior Automotive Service Manager to lead their service department in a remote operational capacity. This role is fully remote, allowing you to oversee and optimize service operations, customer relations, and team management from any location. You will be responsible for ensuring the highest standards of automotive repair and maintenance, driving customer satisfaction, and managing the profitability of the service center. The ideal candidate will possess a deep understanding of automotive technology, exceptional leadership skills, and a proven track record in managing service operations and teams. Responsibilities include overseeing diagnostic and repair processes, managing service advisors and technicians, controlling workshop efficiency, maintaining parts inventory, and ensuring adherence to manufacturer standards and safety protocols. You will also be responsible for customer complaint resolution, building strong client relationships, and developing strategies to increase service revenue and customer loyalty. Experience with dealership management systems (DMS) and diagnostic software is essential. Strong financial acumen is required to manage budgets, control costs, and optimize the profitability of the service department. This is an outstanding opportunity for a seasoned automotive professional to take on a leadership role in a remote setting, driving excellence in service delivery and customer care.
Responsibilities:
Responsibilities:
- Manage all aspects of the automotive service department.
- Ensure high standards of vehicle repair and maintenance.
- Lead, mentor, and develop service advisors and technicians.
- Drive customer satisfaction and loyalty.
- Manage workshop efficiency and productivity.
- Oversee parts inventory and procurement.
- Ensure compliance with manufacturer standards and safety regulations.
- Resolve customer complaints and ensure a positive service experience.
- Manage service department budgets and financial performance.
- Implement strategies to increase service revenue.
- Proven experience as an Automotive Service Manager or in a senior service leadership role.
- Extensive knowledge of automotive diagnostics, repair, and maintenance.
- Strong leadership, team management, and customer service skills.
- Experience with Dealership Management Systems (DMS) and diagnostic tools.
- Proficiency in financial management and workshop operations.
- Ability to build strong customer relationships.
- Excellent problem-solving and communication abilities.
- ASE certifications are highly desirable.
- Experience managing remote teams is a plus.
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3
Remote Field Service Manager
20100 Mwembe
KES160000 Annually
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Posted 2 days ago
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Our client, a leader in advanced industrial equipment, is seeking a highly organized and experienced Remote Field Service Manager to oversee a team of technical specialists. This is a fully remote position, offering the flexibility to manage operations from anywhere while ensuring our clients receive unparalleled support. You will be responsible for coordinating and optimizing field service activities, ensuring timely and effective installation, maintenance, and repair of complex machinery. Your core duties will involve managing service schedules, allocating resources efficiently, and resolving technical issues remotely. You will lead a team of highly skilled technicians, providing them with guidance, training, and performance evaluations, fostering a collaborative and high-achieving work environment. A critical aspect of this role is maintaining strong relationships with our customer base, proactively addressing concerns, and ensuring high levels of customer satisfaction. You will also be responsible for developing and implementing service strategies to enhance operational efficiency and reduce downtime. This role requires a deep understanding of electromechanical systems and diagnostic procedures, enabling you to effectively troubleshoot and guide your team through complex challenges. The ideal candidate will possess exceptional leadership qualities, outstanding communication skills, and a proven ability to manage a geographically dispersed team. You must be adept at using remote monitoring and diagnostic tools, and possess a strong aptitude for data analysis to track performance metrics and identify areas for improvement. This position offers a unique opportunity to shape service delivery excellence in a dynamic, technology-driven industry. We are looking for a proactive individual who can work autonomously, make sound decisions, and contribute to the overall success of our service operations. A Bachelor's degree in Engineering, Operations Management, or a related field, along with at least 5 years of experience in field service management or a similar technical leadership role, is required. Experience with enterprise service management software is a significant advantage. This is a full-time, fully remote role. The supervisory focus for this position will be on the Nakuru, Nakuru, KE region and surrounding areas.
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4
Remote Food Service Manager
00100 Makongeni
KES110000 Annually
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Posted 2 days ago
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Our client is seeking an experienced and innovative Remote Food Service Manager to oversee and optimize their food service operations remotely. This unique, fully remote position is ideal for a seasoned professional with a strong background in culinary operations, staff management, and customer service. You will be responsible for developing and implementing high-quality food service standards, ensuring operational efficiency, and maintaining exceptional customer satisfaction from a distance. Your core duties will include menu planning and development, working with suppliers for procurement, and managing food costs effectively. You will supervise a remote team of food service staff, providing clear guidance, training, and performance feedback through virtual channels.
The ideal candidate will be proficient in using food service management software and digital tools for inventory control, scheduling, and reporting. Strong problem-solving skills are crucial for addressing operational challenges, ensuring seamless service delivery, and maintaining compliance with health and safety regulations, even without direct on-site supervision. You will collaborate closely with marketing and product development teams to introduce new menu items and promotions. The ability to analyze sales data, track key performance indicators, and implement strategies for growth is essential. Excellent communication and interpersonal skills are vital for building and maintaining strong relationships with remote staff, clients, and vendors. This role requires a proactive approach to identifying opportunities for innovation and improvement in food service delivery. The successful candidate will demonstrate strong leadership qualities, a passion for food, and a commitment to excellence in a remote operational setting.
Location: This is a fully remote position. The successful candidate will manage food service operations virtually, requiring strong digital communication and organizational capabilities.
The ideal candidate will be proficient in using food service management software and digital tools for inventory control, scheduling, and reporting. Strong problem-solving skills are crucial for addressing operational challenges, ensuring seamless service delivery, and maintaining compliance with health and safety regulations, even without direct on-site supervision. You will collaborate closely with marketing and product development teams to introduce new menu items and promotions. The ability to analyze sales data, track key performance indicators, and implement strategies for growth is essential. Excellent communication and interpersonal skills are vital for building and maintaining strong relationships with remote staff, clients, and vendors. This role requires a proactive approach to identifying opportunities for innovation and improvement in food service delivery. The successful candidate will demonstrate strong leadership qualities, a passion for food, and a commitment to excellence in a remote operational setting.
Location: This is a fully remote position. The successful candidate will manage food service operations virtually, requiring strong digital communication and organizational capabilities.
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5
Remote Automotive Service Manager
50200 Tuwan
KES90000 Annually
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Posted 4 days ago
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Our client is looking for a highly skilled and experienced Remote Automotive Service Manager to oversee and optimize their service operations. This fully remote position allows you to lead a team and manage service delivery without the need for daily office presence. You will be responsible for ensuring the highest standards of customer service, operational efficiency, and technical excellence within the automotive service department. Your duties will include managing service schedules, overseeing the quality of repairs, mentoring and training service technicians, and driving customer satisfaction initiatives. You will also be instrumental in managing inventory, controlling costs, and ensuring compliance with industry regulations and safety standards.
The ideal candidate possesses a deep understanding of automotive repair and diagnostics, coupled with strong leadership and management capabilities. You should have a proven track record of improving service department performance and customer retention. Excellent communication, problem-solving, and organizational skills are essential for coordinating effectively in a remote environment and interacting with both technicians and customers. This role requires a proactive individual who can motivate a team, implement best practices, and ensure a seamless service experience for clients.
Key responsibilities include:
The ideal candidate possesses a deep understanding of automotive repair and diagnostics, coupled with strong leadership and management capabilities. You should have a proven track record of improving service department performance and customer retention. Excellent communication, problem-solving, and organizational skills are essential for coordinating effectively in a remote environment and interacting with both technicians and customers. This role requires a proactive individual who can motivate a team, implement best practices, and ensure a seamless service experience for clients.
Key responsibilities include:
- Managing the daily operations of the automotive service department.
- Supervising and guiding a team of automotive technicians.
- Ensuring the quality and efficiency of all vehicle repairs and maintenance services.
- Overseeing customer interactions, addressing concerns, and ensuring high levels of satisfaction.
- Developing and implementing service department policies and procedures.
- Managing service advisor workflows and customer scheduling.
- Controlling inventory of parts and supplies, and managing vendor relationships.
- Monitoring key performance indicators (KPIs) for the service department and implementing improvement strategies.
- Ensuring compliance with safety regulations and industry standards.
- Providing training and development opportunities for service staff.
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6
Senior Automotive Service Manager - Remote
00100 Abothuguchi West
KES75000 Annually
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Posted 1 day ago
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Our client is seeking a seasoned Senior Automotive Service Manager to lead their fully remote service operations. This position is ideal for an experienced professional with a deep understanding of automotive diagnostics, repair, and customer service management. The successful candidate will be responsible for overseeing the daily operations of the service department, ensuring high levels of customer satisfaction and efficient workflow. Key responsibilities include managing a team of automotive technicians, scheduling appointments, diagnosing and addressing customer concerns, authorizing repairs, and ensuring adherence to quality standards and safety protocols. You will also be involved in inventory management, ordering parts, and maintaining relationships with suppliers. This role requires excellent leadership, communication, and problem-solving skills, along with a strong understanding of automotive technology and service procedures. As this is a remote position, you will leverage digital tools to manage operations and communicate with team members and customers. Essential qualifications include a Bachelor's degree in Business Administration or a related field, or equivalent extensive experience in automotive service management. A minimum of 6 years of experience in the automotive industry, with at least 3 years in a management or supervisory role, is required. ASE certification or equivalent technical qualifications are highly desirable. Exceptional customer service skills, the ability to motivate and lead a team, and a thorough knowledge of automotive repair and maintenance are essential. This is a unique opportunity to drive excellence in automotive service delivery from a remote setting, supporting our clients in and around Nairobi, Nairobi, KE .
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7
Senior Remote Automotive Service Manager
30100 Tuwan
KES80000 Annually
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Posted 1 day ago
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Job Description
Our client, a distinguished automotive group, is seeking a highly experienced Senior Remote Automotive Service Manager to oversee and enhance their service operations. This is a fully remote position, providing the flexibility to manage operations from anywhere. The ideal candidate will possess a comprehensive understanding of automotive repair, diagnostics, and customer service within the automotive sector. You will be responsible for setting high standards for service quality, efficiency, and customer satisfaction, remotely guiding service advisors and technicians. This role requires strong leadership abilities, exceptional organizational skills, and a keen eye for detail. You will work closely with dealership management and field teams to ensure all service departments operate smoothly and profitably, upholding the client's reputation for excellence.
Key Responsibilities:
Qualifications:
This is an exceptional opportunity to lead and innovate within a prestigious automotive organization from a remote setting. If you are a seasoned professional passionate about automotive excellence and remote leadership, we encourage you to apply. The role is based in Eldoret, Uasin Gishu, KE .
Key Responsibilities:
- Develop and implement strategies to optimize automotive service department operations and efficiency.
- Set and maintain high standards for service quality, customer satisfaction, and workshop productivity.
- Remotely train, mentor, and manage service advisors and technicians to ensure adherence to best practices.
- Monitor key performance indicators (KPIs) such as repair order volume, gross profit, and customer retention.
- Analyze service department performance data and implement corrective actions as needed.
- Ensure compliance with all manufacturer warranty procedures and company policies.
- Oversee inventory management for parts and accessories, ensuring adequate stock levels.
- Manage customer complaints and service issues, ensuring timely and satisfactory resolutions.
- Collaborate with the parts department to ensure efficient workflow and parts availability.
- Stay current with automotive technology advancements and industry trends.
- Develop and implement strategies for upselling services and parts.
- Conduct regular performance reviews and provide feedback to service staff.
Qualifications:
- Bachelor's degree in Automotive Technology, Business Management, or a related field, or equivalent experience.
- Minimum of 7 years of experience in automotive service management, with a proven track record of success.
- Extensive knowledge of automotive diagnostics, repair procedures, and vehicle systems.
- Strong leadership, communication, and interpersonal skills, with the ability to motivate remote teams.
- Proficiency in using automotive dealership management systems (DMS) and CRM software.
- Experience in financial management, budgeting, and P&L responsibility for a service department.
- Ability to analyze data and make informed decisions to improve operational performance.
- Exceptional customer service orientation and problem-solving abilities.
- Certification from ASE (Automotive Service Excellence) is highly desirable.
- Ability to work independently and manage multiple priorities in a remote work environment.
This is an exceptional opportunity to lead and innovate within a prestigious automotive organization from a remote setting. If you are a seasoned professional passionate about automotive excellence and remote leadership, we encourage you to apply. The role is based in Eldoret, Uasin Gishu, KE .
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8
Automotive Service Manager - Remote Support
60100 Meru , Eastern
KES170000 Annually
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Posted 3 days ago
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Job Description
Our client, a leading innovator in automotive technology and services, is seeking an experienced and dedicated Automotive Service Manager to provide remote support and operational oversight. This is a fully remote position, allowing you to contribute to our client's success from anywhere. You will be responsible for managing the customer service and technical support functions for automotive repair services, ensuring a high level of customer satisfaction and operational efficiency. The ideal candidate will have a deep understanding of automotive repair processes, excellent customer service skills, and proven experience in managing remote support teams and operations.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee remote customer support operations for automotive service inquiries and appointment scheduling.
- Develop and implement strategies to enhance customer satisfaction and loyalty in a remote setting.
- Manage a team of remote automotive service advisors and technicians, providing guidance and support.
- Ensure efficient scheduling and dispatching of service technicians to customer locations or designated service centers.
- Monitor service quality and adherence to company standards and procedures.
- Troubleshoot and resolve customer issues related to vehicle maintenance and repair services.
- Analyze service data to identify trends, areas for improvement, and opportunities for cost savings.
- Collaborate with the technical team to ensure accurate diagnostics and repair recommendations.
- Maintain comprehensive records of customer interactions, service requests, and resolutions.
- Stay current with automotive technologies, repair methods, and industry best practices.
Qualifications:
- Bachelor's degree in Automotive Technology, Business Administration, or a related field.
- Minimum of 7 years of experience in the automotive industry, with at least 3 years in a service management or leadership role.
- Proven experience in managing remote teams and customer support operations.
- Strong understanding of automotive systems, diagnostics, and repair procedures.
- Excellent customer service, communication, and problem-solving skills.
- Proficiency in using service management software and CRM systems.
- Ability to analyze data and generate actionable insights.
- Strong leadership and team-building abilities, especially in a remote environment.
- Familiarity with remote support tools and technologies.
- A passion for automotive excellence and customer satisfaction.
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