3 Automotive Service Manager jobs in WhatJobs Direct
Automotive Service Manager
Posted 3 days ago
Job Viewed
Job Description
Our client is looking for a skilled and experienced Automotive Service Manager to lead their busy service department. This role is crucial for maintaining customer satisfaction and driving profitability. You will be responsible for overseeing all aspects of the service operations, including managing service advisors, technicians, and support staff. The ideal candidate will have a deep understanding of automotive repair, diagnostics, and maintenance, coupled with strong leadership and customer service skills. You will ensure that all services are performed efficiently, to high-quality standards, and within the estimated timeframes. Key responsibilities include scheduling, customer communication, warranty administration, inventory management of parts, and financial management of the service department. You will also be tasked with training and developing your team, implementing service promotions, and ensuring compliance with all safety and environmental regulations. A proven ability to build rapport with customers and resolve issues effectively is essential for success in this role.
Responsibilities:
Responsibilities:
- Manage the daily operations of the automotive service department.
- Lead, motivate, and train a team of service advisors and technicians.
- Ensure high levels of customer satisfaction through excellent service and communication.
- Schedule and assign work to technicians, ensuring efficient use of resources.
- Oversee parts inventory and ordering to maintain adequate stock levels.
- Manage warranty claims and ensure accurate processing.
- Monitor service department performance, including productivity, profitability, and customer retention.
- Develop and implement service promotions and marketing initiatives.
- Ensure adherence to all safety and environmental regulations.
- Maintain accurate service records and financial reports.
- Resolve customer complaints and ensure their satisfaction.
- Proven experience as an Automotive Service Manager or similar leadership role.
- Strong knowledge of automotive repair, diagnostics, and maintenance.
- Excellent leadership, management, and team-building skills.
- Exceptional customer service and communication skills.
- Proficiency in automotive service management software and systems.
- Understanding of financial statements and service department budgeting.
- Ability to manage multiple tasks and prioritize effectively.
- Valid driver's license and a clean driving record.
- Technical certifications from automotive manufacturers or industry organizations are a plus.
- High school diploma or equivalent; further education in business or automotive technology is preferred.
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Automotive Service Manager
Posted 3 days ago
Job Viewed
Job Description
Our client, a reputable automotive dealership in Kisumu, Kisumu, KE , is looking for an experienced and dynamic Automotive Service Manager to lead their service department. This role requires a strategic thinker with exceptional leadership and customer service skills, responsible for overseeing all aspects of the service operations, ensuring high levels of customer satisfaction, and driving departmental profitability. You will manage a team of technicians and service advisors, optimize workshop efficiency, and maintain the highest standards of quality and professionalism.
Responsibilities:
Qualifications:
Responsibilities:
- Manage the day-to-day operations of the automotive service department, including scheduling, workflow, and staff supervision.
- Lead, train, and motivate the service team, including technicians, service advisors, and support staff, to achieve performance goals.
- Ensure exceptional customer service delivery, handling customer inquiries, complaints, and ensuring timely resolution.
- Oversee the maintenance and repair of vehicles, ensuring all work is performed to manufacturer standards and meets quality control requirements.
- Develop and implement strategies to increase service revenue and profitability, including promoting service specials and upselling services.
- Manage inventory of parts and supplies, ensuring availability and cost-effectiveness.
- Maintain accurate service records and manage warranty claims effectively.
- Ensure compliance with all safety regulations and dealership policies.
- Analyze departmental performance metrics and implement action plans for improvement.
- Foster a positive and productive work environment for the service team.
- Collaborate with other dealership departments to ensure a seamless customer experience.
- Regularly review industry best practices and implement relevant changes to enhance service operations.
Qualifications:
- Proven experience as an Automotive Service Manager or in a similar leadership role within an automotive service environment.
- Strong understanding of automotive systems, repair procedures, and diagnostics.
- Excellent leadership, team management, and motivational skills.
- Exceptional customer service and communication skills, with the ability to resolve conflicts effectively.
- Proficiency in dealership management software (DMS) and service scheduling tools.
- Strong business acumen and financial management skills, with a focus on profitability.
- Ability to analyze data and make informed decisions.
- Valid driver's license and a clean driving record.
- Technical certifications or a degree in Automotive Technology is a plus.
- Experience with hybrid and electric vehicles is advantageous.
- This role requires a hybrid work arrangement, involving both on-site presence and remote administrative tasks.
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1
Automotive Service Manager
Posted 3 days ago
Job Viewed
Job Description
Our client, a well-established automotive dealership, is seeking an experienced and dynamic Automotive Service Manager to oversee their busy service department in Ongata Rongai, Kajiado, KE . This is a hybrid role, requiring presence in the workshop for critical operational oversight and team management, while offering flexibility for administrative tasks and strategic planning to be conducted remotely. The successful candidate will be responsible for ensuring exceptional customer service, optimizing workshop efficiency, and driving profitability. You will lead and motivate a team of highly skilled technicians, fostering a culture of quality, safety, and continuous improvement. Key responsibilities include managing service appointments, diagnosing and resolving customer complaints, maintaining service records, and ensuring compliance with manufacturer standards and warranty procedures. You will also be responsible for inventory management of parts and supplies, budgeting, and forecasting for the service department. This role demands a strong understanding of automotive mechanics, excellent leadership abilities, and outstanding customer service skills. The ability to effectively manage personnel, control costs, and enhance service department revenue is crucial. You will play a pivotal role in building and maintaining strong customer relationships, ensuring repeat business and positive referrals. We are looking for an individual who is passionate about the automotive industry and possesses a proven track record in service management. The ideal candidate will be adept at problem-solving, possess strong organizational skills, and have a keen eye for detail. This is a fantastic opportunity to advance your career in a leading automotive organization. Responsibilities include:
- Managing the day-to-day operations of the service department.
- Leading, training, and motivating the service technician team.
- Ensuring high levels of customer satisfaction and retention.
- Diagnosing and resolving customer issues and complaints effectively.
- Overseeing the accurate and efficient repair and maintenance of vehicles.
- Managing parts inventory and ordering to ensure optimal stock levels.
- Developing and implementing service department policies and procedures.
- Monitoring and controlling service department expenses and labor costs.
- Achieving and exceeding service department revenue and profitability targets.
- Ensuring compliance with all manufacturer warranty procedures and guidelines.
- Maintaining a safe and organized workshop environment.
- Proven experience as an Automotive Service Manager or similar leadership role.
- Strong knowledge of automotive systems, diagnostics, and repair techniques.
- Excellent leadership, team management, and interpersonal skills.
- Exceptional customer service and conflict resolution abilities.
- Proficiency in service management software and basic computer applications.
- Strong organizational and time management skills.
- Ability to manage budgets and drive financial performance.
- A valid driver's license.
- Automotive technician certifications are a plus.
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