6 Service Industry jobs in Ruiru
Remote Food Service Manager
00100 Makongeni
KES110000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client is seeking an experienced and innovative Remote Food Service Manager to oversee and optimize their food service operations remotely. This unique, fully remote position is ideal for a seasoned professional with a strong background in culinary operations, staff management, and customer service. You will be responsible for developing and implementing high-quality food service standards, ensuring operational efficiency, and maintaining exceptional customer satisfaction from a distance. Your core duties will include menu planning and development, working with suppliers for procurement, and managing food costs effectively. You will supervise a remote team of food service staff, providing clear guidance, training, and performance feedback through virtual channels.
The ideal candidate will be proficient in using food service management software and digital tools for inventory control, scheduling, and reporting. Strong problem-solving skills are crucial for addressing operational challenges, ensuring seamless service delivery, and maintaining compliance with health and safety regulations, even without direct on-site supervision. You will collaborate closely with marketing and product development teams to introduce new menu items and promotions. The ability to analyze sales data, track key performance indicators, and implement strategies for growth is essential. Excellent communication and interpersonal skills are vital for building and maintaining strong relationships with remote staff, clients, and vendors. This role requires a proactive approach to identifying opportunities for innovation and improvement in food service delivery. The successful candidate will demonstrate strong leadership qualities, a passion for food, and a commitment to excellence in a remote operational setting.
Location: This is a fully remote position. The successful candidate will manage food service operations virtually, requiring strong digital communication and organizational capabilities.
The ideal candidate will be proficient in using food service management software and digital tools for inventory control, scheduling, and reporting. Strong problem-solving skills are crucial for addressing operational challenges, ensuring seamless service delivery, and maintaining compliance with health and safety regulations, even without direct on-site supervision. You will collaborate closely with marketing and product development teams to introduce new menu items and promotions. The ability to analyze sales data, track key performance indicators, and implement strategies for growth is essential. Excellent communication and interpersonal skills are vital for building and maintaining strong relationships with remote staff, clients, and vendors. This role requires a proactive approach to identifying opportunities for innovation and improvement in food service delivery. The successful candidate will demonstrate strong leadership qualities, a passion for food, and a commitment to excellence in a remote operational setting.
Location: This is a fully remote position. The successful candidate will manage food service operations virtually, requiring strong digital communication and organizational capabilities.
This advertiser has chosen not to accept applicants from your region.
0
Senior Customer Service Representative
20100 Makongeni
KES50000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking a highly motivated and experienced Senior Customer Service Representative to join their team, offering a hybrid work arrangement. This role is crucial for maintaining excellent customer satisfaction levels and ensuring efficient resolution of customer inquiries and issues. You will be responsible for handling complex customer interactions, providing first-class support via phone, email, and chat. The ideal candidate will possess exceptional communication and problem-solving skills, with a proven ability to de-escalate challenging situations and find effective solutions. Your duties will include managing customer accounts, processing orders or returns, troubleshooting technical problems, and educating customers on product features and services. As a senior representative, you will also be expected to mentor junior team members, assist with training, and contribute to improving customer service processes and protocols. You will be required to work some days remotely and some days in the office, collaborating with your team and supervisors. Strong organizational skills and the ability to multitask are essential. Proficiency in CRM software and other customer service tools is a must. Our client values individuals who are empathetic, patient, and dedicated to delivering outstanding service. This position offers a fantastic opportunity to grow within a supportive team environment, contributing to customer loyalty and business success through exceptional service.
This advertiser has chosen not to accept applicants from your region.
1
Senior Customer Service & Helpdesk Manager
90100 Mangu
KES130000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking a seasoned and highly motivated Senior Customer Service & Helpdesk Manager to lead their customer support operations. This is a fully remote position, allowing you to contribute to our success from the comfort of your home. You will be responsible for overseeing the daily operations of the customer service and helpdesk teams, ensuring the delivery of exceptional support and timely resolution of customer inquiries and technical issues. Key duties include: managing, training, and mentoring a team of customer service representatives and helpdesk technicians; developing and implementing customer service policies and procedures; establishing service level agreements (SLAs) and monitoring team performance against them; identifying trends in customer issues and providing feedback to product development and other departments; managing the escalation of complex issues; ensuring efficient use of helpdesk software and tools; developing customer service training programs; analyzing customer feedback and satisfaction scores to drive improvements; and creating reports on team performance and key metrics. The ideal candidate will possess strong leadership, communication, and problem-solving skills. A proven ability to manage remote teams and foster a collaborative and high-performance culture is essential. You must have a deep understanding of customer service best practices and experience with CRM and helpdesk ticketing systems. A Bachelor's degree in Business Administration, Communications, or a related field, coupled with a minimum of 6 years of progressive experience in customer service management, is required. Experience in a remote-first environment is highly desirable. This is an excellent opportunity to lead a critical function and make a tangible difference in customer satisfaction from anywhere.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Team Lead (Remote)
01001 Makongeni
KES250000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking a proactive and experienced Customer Service Team Lead to manage and inspire their fully remote customer support team. This role is essential in ensuring exceptional customer satisfaction and efficient issue resolution across all communication channels. You will be responsible for leading a team of customer service representatives, setting performance standards, and driving service excellence. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a deep understanding of customer service best practices. You will monitor team performance, provide coaching and feedback, and implement strategies to enhance productivity and customer satisfaction. Key responsibilities include handling escalated customer inquiries, identifying training needs, and developing training materials. You will also analyze customer feedback and service data to identify trends and areas for improvement. This position requires a commitment to creating a positive and supportive team environment, fostering a culture of continuous learning and problem-solving. You will collaborate with other departments to address customer issues and improve overall service delivery. This is a rewarding opportunity to shape the customer experience for a growing organization, leading a dedicated remote team and contributing to customer loyalty and retention. You will be instrumental in ensuring our clients' customers receive outstanding support. The successful candidate will have a proven ability to motivate teams, resolve complex customer issues, and drive service improvements. This role is perfect for a dedicated customer service professional looking to take on leadership responsibilities in a flexible, fully remote setting, supporting customers of a company with a presence in **Thika, Kiambu, KE**, while working remotely.
This advertiser has chosen not to accept applicants from your region.
3
Senior Customer Service and Technical Support Lead
60200 Mangu
KES80000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client, a leading provider of innovative technological solutions, is actively recruiting a Senior Customer Service and Technical Support Lead to join their fully remote operations center. This crucial role will be responsible for leading a team of customer service representatives and technical support specialists, ensuring the delivery of exceptional client support. You will oversee daily operations, handle escalated customer inquiries, and implement strategies to enhance customer satisfaction and loyalty. The ideal candidate will possess a strong background in customer service management, technical troubleshooting, and team leadership. A deep understanding of various communication channels, including phone, email, and live chat, is essential. You will be responsible for training and mentoring support staff, developing knowledge base articles, and identifying areas for process improvement. This is a fully remote position, allowing you to manage and support your team from your home office, providing vital assistance to clients and stakeholders connected to the Machakos, Machakos, KE area. You will work closely with other departments to ensure a seamless customer experience and contribute to the continuous improvement of support services. Excellent communication, problem-solving, and conflict resolution skills are paramount. If you are a motivated leader with a passion for customer advocacy and a proven ability to drive high-performing support teams in a remote environment, this is an exciting opportunity.
This advertiser has chosen not to accept applicants from your region.
4
Senior Customer Service & Helpdesk Lead - Remote Technical Support Manager
01000 Makongeni
KES80000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a fast-growing technology solutions provider, is seeking a highly skilled and motivated Senior Customer Service & Helpdesk Lead to manage their remote support operations. This is a fully remote position, allowing you to lead from anywhere. The ideal candidate will be responsible for ensuring exceptional customer support experiences, managing a team of helpdesk professionals, and optimizing support processes for efficiency and effectiveness. Your role will involve handling escalated customer issues, providing technical guidance, and developing comprehensive training materials for the support team. You will play a crucial part in maintaining high levels of customer satisfaction, reducing ticket resolution times, and ensuring adherence to service level agreements (SLAs). We are looking for an individual with a strong technical aptitude, excellent problem-solving skills, and a deep understanding of customer service best practices. The ability to analyze support metrics, identify trends, and implement continuous improvement initiatives will be key. You will work closely with product development and engineering teams to provide feedback on customer issues and contribute to product enhancements. This is an excellent opportunity to lead a remote support team, shape customer service strategies, and make a tangible impact on customer retention and loyalty. The successful candidate will possess outstanding communication and leadership skills, with the ability to motivate and inspire a distributed team. Proficiency in helpdesk software, CRM systems, and various troubleshooting methodologies is essential. We are committed to fostering a collaborative and supportive remote work culture where team members can thrive. Your dedication to customer advocacy and your strategic approach to support management will be vital in upholding the company's reputation for excellent service. This position offers a chance to grow your career in a dynamic, customer-focused environment.
Responsibilities:
Responsibilities:
- Lead and manage a remote team of customer service and helpdesk representatives.
- Oversee the resolution of escalated customer technical issues and inquiries.
- Develop and implement customer support policies and procedures.
- Monitor key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction.
- Train and mentor helpdesk staff on technical issues and customer service best practices.
- Maintain and improve knowledge base articles and troubleshooting guides.
- Collaborate with engineering and product teams to address recurring issues.
- Ensure adherence to service level agreements (SLAs).
- Analyze support data to identify trends and recommend process improvements.
- Manage helpdesk software and tools to optimize efficiency.
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
- Minimum of 5 years of experience in customer service and technical support, with at least 2 years in a leadership role.
- Proven experience managing remote support teams.
- Strong technical troubleshooting skills across various hardware and software platforms.
- Excellent understanding of helpdesk ticketing systems (e.g., Zendesk, Jira Service Desk).
- Proficiency in CRM systems and customer service methodologies.
- Strong analytical and problem-solving skills.
- Exceptional communication, interpersonal, and leadership abilities.
- Ability to work independently and manage priorities effectively in a remote setting.
- ITIL certification is a plus.
This advertiser has chosen not to accept applicants from your region.
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