3 Service Industry jobs in Ruiru
Remote Customer Service Representative
01001 Ruiru, Central
KES40000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a growing retail business, is seeking a dedicated and customer-focused Remote Customer Service Representative to join their virtual support team. This fully remote position allows you to provide excellent assistance to customers from the comfort of your home. You will be the primary point of contact for customer inquiries, issues, and feedback, ensuring a positive customer experience across all touchpoints. Your responsibilities include responding to customer queries via phone, email, and chat in a timely and professional manner, resolving customer complaints and concerns effectively, processing orders and returns, and providing product information. You will also maintain accurate customer records and contribute to improving customer service processes.
The ideal candidate will possess outstanding communication and interpersonal skills, with a friendly and empathetic demeanor. Previous experience in customer service, particularly in a retail environment, is highly preferred. Strong problem-solving abilities and the capacity to handle challenging situations with patience and professionalism are essential. You should be proficient in using customer service software and have a good understanding of retail products and services. As this is a remote role, you must be self-disciplined, highly organized, and capable of working independently with minimal supervision. A reliable internet connection and a quiet workspace are mandatory. You will need to be tech-savvy and adaptable to new systems and procedures. We are looking for individuals who are committed to providing exceptional service, are team players, and are eager to contribute to customer satisfaction and loyalty. This is a fantastic opportunity to build a career in customer support within the retail sector, offering the flexibility and convenience of a remote work setup.
The ideal candidate will possess outstanding communication and interpersonal skills, with a friendly and empathetic demeanor. Previous experience in customer service, particularly in a retail environment, is highly preferred. Strong problem-solving abilities and the capacity to handle challenging situations with patience and professionalism are essential. You should be proficient in using customer service software and have a good understanding of retail products and services. As this is a remote role, you must be self-disciplined, highly organized, and capable of working independently with minimal supervision. A reliable internet connection and a quiet workspace are mandatory. You will need to be tech-savvy and adaptable to new systems and procedures. We are looking for individuals who are committed to providing exceptional service, are team players, and are eager to contribute to customer satisfaction and loyalty. This is a fantastic opportunity to build a career in customer support within the retail sector, offering the flexibility and convenience of a remote work setup.
This advertiser has chosen not to accept applicants from your region.
0
Senior Customer Service Manager, Remote Support
00900 Ruiru, Central
KES75000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an experienced and highly organized Senior Customer Service Manager to lead their remote customer support operations. This is a fully remote position, offering the flexibility to manage and develop a world-class customer service team from anywhere. The ideal candidate will have a deep understanding of customer service principles, excellent leadership skills, and a passion for delivering exceptional customer experiences. You will be responsible for managing the day-to-day operations of the customer support team, developing and implementing support strategies, and ensuring that customer inquiries are handled efficiently and effectively. Key responsibilities include: leading, coaching, and mentoring a remote customer support team; setting performance standards and monitoring key customer service metrics (e.g., response time, resolution rate, customer satisfaction); developing and implementing customer service policies and procedures; managing customer feedback and complaint resolution processes; collaborating with other departments to resolve complex customer issues; identifying training needs for the support team and implementing development programs; and contributing to the continuous improvement of customer support processes and tools. You will also be responsible for analyzing customer data to identify trends and opportunities for service enhancement. The ideal candidate will possess strong communication, problem-solving, and interpersonal skills. A customer-centric approach and a commitment to excellence are essential. Your ability to motivate and guide a remote team to achieve high performance will be critical to the success of this role. A Bachelor's degree in Business Administration, Communications, or a related field is preferred. A minimum of 6 years of experience in customer service, with at least 3 years in a management or supervisory role. Proven experience managing remote customer service teams. Strong understanding of customer support best practices and technologies (CRM, helpdesk software). Excellent leadership, coaching, and performance management skills. Ability to analyze customer data and identify actionable insights. Strong problem-solving and decision-making capabilities. Commitment to fostering a positive and supportive team culture in a remote environment.
This advertiser has chosen not to accept applicants from your region.
1
Senior Customer Service Team Lead (Remote)
00100 Witeithie
KES120000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
We are seeking an experienced and empathetic Senior Customer Service Team Lead to guide our fully remote customer support team. This role is crucial for ensuring exceptional customer experiences, resolving complex inquiries, and fostering a positive and productive team environment. You will be responsible for leading, coaching, and mentoring a team of customer service representatives, monitoring performance metrics, and implementing strategies to enhance customer satisfaction and loyalty. The ideal candidate possesses strong leadership qualities, a deep understanding of customer service principles, and excellent problem-solving skills. You will act as a point of escalation for customer issues, ensuring timely and effective resolution. Key responsibilities include managing team schedules, conducting performance reviews, providing ongoing training and development, analyzing customer feedback, identifying areas for improvement in processes and service delivery, and ensuring adherence to service level agreements (SLAs). This remote position requires outstanding communication skills, a proactive approach, and the ability to motivate and inspire a distributed team. You will collaborate with other departments to address customer needs effectively. We are looking for an individual who is passionate about customer advocacy and committed to delivering outstanding service. Your ability to foster a collaborative team spirit in a virtual setting will be highly valued. You will play a key role in shaping our customer service strategy and ensuring consistent, high-quality support across all channels. This is an exciting opportunity to lead and grow a remote customer service function.
Responsibilities:
Responsibilities:
- Lead, coach, and mentor a team of customer service representatives.
- Monitor team performance and key customer service metrics.
- Handle escalated customer inquiries and resolve complex issues.
- Develop and implement strategies to improve customer satisfaction.
- Conduct performance reviews and provide regular feedback to team members.
- Develop and deliver training programs for the customer service team.
- Ensure adherence to service level agreements (SLAs) and company policies.
- Analyze customer feedback and identify trends for service improvement.
- Collaborate with other departments to resolve customer issues.
- Foster a positive and supportive team environment.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 4 years of experience in customer service, with at least 2 years in a leadership or supervisory role.
- Proven experience leading and managing remote customer service teams.
- Strong understanding of customer service best practices and metrics.
- Excellent communication, problem-solving, and conflict-resolution skills.
- Proficiency in CRM software and customer service platforms.
- Ability to motivate and guide a remote team effectively.
- Strong organizational and time management skills.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Service industry Jobs in Ruiru !
2