104 Service Industry jobs in Kenya
Lead Food Service Manager
60100 Embu, Eastern
KES160000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly experienced and dynamic Lead Food Service Manager to spearhead their remote catering operations. In this crucial role, you will oversee the planning, execution, and quality control of all catering services, ensuring exceptional culinary experiences for clients and events. You will lead a team of catering professionals, manage operational logistics, and maintain the highest standards of food safety and hygiene, all from a remote-first perspective. This is an exciting opportunity for a passionate culinary leader to make a significant impact.
Responsibilities:
Responsibilities:
- Oversee all aspects of catering operations, from menu planning and preparation to service delivery and post-event evaluation.
- Lead, train, and manage a team of kitchen staff, servers, and event coordinators.
- Develop innovative and appealing menus that cater to diverse client needs and dietary requirements.
- Ensure strict adherence to food safety, sanitation, and hygiene standards (HACCP).
- Manage inventory, ordering, and cost control for all food and beverage supplies.
- Develop and implement operational procedures to ensure efficiency and quality.
- Coordinate with clients to understand their specific needs and deliver customized catering solutions.
- Manage event logistics, including staffing, equipment, and transportation.
- Conduct regular quality checks and solicit client feedback to ensure satisfaction.
- Manage budgets and financial performance of the catering department.
- Stay updated on culinary trends and best practices in the food service industry.
- Foster a positive and collaborative team environment.
- Troubleshoot and resolve any operational issues that may arise during events.
- Diploma or Degree in Culinary Arts, Hospitality Management, or a related field.
- A minimum of 6 years of experience in food service management, with at least 3 years in a leadership role, preferably in catering or events.
- Proven expertise in menu development, food preparation, and presentation.
- Strong knowledge of food safety regulations, sanitation practices, and HACCP principles.
- Excellent leadership, team management, and motivational skills.
- Exceptional organizational and time-management abilities.
- Strong financial acumen and experience in budget management and cost control.
- Outstanding communication and interpersonal skills.
- Ability to manage multiple events simultaneously and work under pressure.
- Proficiency in relevant software for inventory and order management is a plus.
- Creativity and a passion for delivering exceptional culinary experiences.
- Experience in remote team coordination is beneficial.
This advertiser has chosen not to accept applicants from your region.
0
Remote Food Service Manager
20200 Kapsuser
KES170000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a prominent hospitality group, is seeking a dynamic and experienced Remote Food Service Manager to oversee and enhance their catering operations remotely. This role is crucial for ensuring the delivery of high-quality food services, maintaining operational efficiency, and fostering exceptional customer satisfaction. You will be responsible for developing menus, managing food costs, ensuring compliance with health and safety standards, and supervising catering staff through virtual means. The ideal candidate will have a strong background in food service management, extensive knowledge of culinary arts, and proven leadership skills. You will manage inventory, oversee food preparation, and coordinate logistics for catering events. This position requires excellent organizational skills, a keen eye for detail, and the ability to effectively communicate and motivate a team remotely. You will also be responsible for client relations, responding to inquiries, and ensuring that all catering requirements are met with professionalism and precision. This is a unique opportunity to apply your expertise in food service management to a leading hospitality organization, all while enjoying the flexibility of a remote work arrangement. We are looking for a proactive and results-oriented manager who is passionate about creating outstanding culinary experiences. Your ability to manage operations efficiently and maintain high standards remotely will be key to success. If you possess strong leadership qualities and a commitment to excellence in food service, we encourage you to apply.
Responsibilities:
Qualifications:
Responsibilities:
- Oversee all aspects of food service operations, including menu planning and development.
- Manage food costs, inventory, and procurement of supplies.
- Ensure compliance with all food safety and sanitation regulations.
- Supervise and train catering staff remotely.
- Maintain high standards of food quality and presentation.
- Coordinate catering logistics and event execution.
- Manage client relationships and address inquiries or concerns.
- Implement operational improvements to enhance efficiency and customer satisfaction.
Qualifications:
- Bachelor's degree in Hospitality Management, Culinary Arts, or a related field.
- Minimum of 5 years of experience in food service management or catering.
- Proven experience in menu planning, cost control, and inventory management.
- Strong knowledge of food safety and sanitation practices (e.g., HACCP).
- Excellent leadership, communication, and interpersonal skills for remote team management.
- Ability to manage operations and staff effectively from a remote location.
- Experience with catering software or point-of-sale (POS) systems is beneficial.
- A passion for food quality and exceptional customer service.
This advertiser has chosen not to accept applicants from your region.
1
Remote Food Service Supervisor
40300 Embu, Eastern
KES30000 month
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and organized Food Service Supervisor to oversee daily operations. This role requires on-site presence to ensure smooth service delivery and team management. You will be responsible for supervising kitchen and service staff, managing food preparation, ensuring adherence to recipes and portion control, and maintaining high standards of cleanliness and hygiene. Key duties include assisting with inventory management, ordering supplies, and ensuring efficient workflow in the kitchen and service areas. You will also be involved in customer service, addressing any queries or feedback from patrons. This position demands strong interpersonal skills, attention to detail, and the ability to motivate a team. Experience in a supervisory role within the food service industry is essential. You will play a vital role in maintaining the quality and consistency of our food offerings and ensuring a positive dining experience for our customers. The ability to manage multiple tasks, work under pressure, and maintain a positive attitude is crucial. We are looking for someone who is passionate about food service and committed to excellence in their role. Your leadership will contribute to the overall success and reputation of our establishment. This role involves direct interaction with staff and customers, making on-site presence indispensable for effective supervision and quality assurance.
A High School Diploma or equivalent is required. Previous experience in food service is essential, with at least 1 year in a supervisory or lead role preferred. Knowledge of food preparation techniques, safety standards, and sanitation practices is a must. Strong customer service skills and the ability to manage a team are crucial. Good communication and interpersonal skills are necessary. Ability to stand for extended periods and lift moderate weight is expected. Availability to work flexible shifts, including evenings and weekends, is required.
- Supervise and coordinate the work of food service staff, including cooks and servers.
- Ensure timely and accurate preparation and presentation of food items.
- Maintain high standards of food quality, taste, and portion control.
- Monitor inventory levels, assist with ordering supplies, and manage stock rotation.
- Ensure compliance with all food safety, sanitation, and hygiene regulations.
- Provide excellent customer service and address customer concerns promptly.
- Assist in training new staff members on service procedures and menu knowledge.
- Maintain cleanliness and organization of kitchen and service areas.
- Manage cash handling and point-of-sale operations accurately.
- Support the overall efficiency and profitability of the food service operations.
A High School Diploma or equivalent is required. Previous experience in food service is essential, with at least 1 year in a supervisory or lead role preferred. Knowledge of food preparation techniques, safety standards, and sanitation practices is a must. Strong customer service skills and the ability to manage a team are crucial. Good communication and interpersonal skills are necessary. Ability to stand for extended periods and lift moderate weight is expected. Availability to work flexible shifts, including evenings and weekends, is required.
This advertiser has chosen not to accept applicants from your region.
2
Remote Food Service Operations Manager
00500 Bungoma, Western
KES120000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a renowned hospitality group, is seeking a highly organized and efficient Remote Food Service Operations Manager to oversee and optimize their catering operations. This is a fully remote position, empowering you to manage kitchen logistics, staff scheduling, and inventory control from a distance. As a Remote Food Service Operations Manager, you will be responsible for ensuring smooth and profitable operations across multiple catering sites. Your duties will include developing operational strategies, managing food costs and inventory, implementing quality control measures, ensuring compliance with health and safety standards, optimizing menu planning and execution, and managing supplier relationships. You will also be tasked with leading and motivating remote kitchen teams, monitoring performance metrics, and identifying areas for improvement in efficiency and service quality. The ideal candidate will have a Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with at least 5 years of experience in food service management, preferably with a focus on catering or multi-unit operations. Proven experience in managing remote teams and operations is essential. Strong financial acumen, including budget management and cost control, is required. Excellent leadership, communication, and problem-solving skills are critical. Proficiency in food service management software, inventory management systems, and virtual collaboration tools is necessary. You must possess a deep understanding of food safety regulations (e.g., HACCP) and efficient kitchen workflow. This role requires a strategic thinker with a passion for culinary excellence and a commitment to delivering outstanding customer experiences. You will be pivotal in maintaining the high standards of our client's catering services.
Responsibilities:
Qualifications:
Responsibilities:
- Oversee daily catering operations and ensure efficiency and profitability.
- Develop and implement operational plans and strategies for catering services.
- Manage food inventory, procurement, and supplier relationships.
- Control food costs and labor expenses to meet budget targets.
- Ensure adherence to all health, safety, and sanitation regulations.
- Develop and monitor quality control standards for food preparation and service.
- Optimize menu planning and execution for diverse client needs.
- Lead, train, and manage remote kitchen and service teams.
- Monitor operational performance and implement corrective actions as needed.
- Manage customer feedback and resolve service-related issues.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or related field.
- Minimum of 5 years of experience in food service management, preferably in catering.
- Demonstrated experience in managing remote operations and teams.
- Strong understanding of financial management, including budgeting and cost control.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in food service management software and inventory systems.
- Knowledge of food safety regulations (e.g., HACCP).
- Strong problem-solving and decision-making abilities.
- Ability to adapt to a fast-paced and evolving work environment.
- Commitment to quality and customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative
60400 Meru , Eastern
KES45000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Service Representative to join their fully remote support team. This role is essential for providing exceptional assistance and building positive relationships with our valued customers. You will be the primary point of contact, handling inquiries, resolving issues, and offering support through various communication channels, including phone, email, and chat. Your responsibilities will include addressing customer questions about products and services, processing orders, managing complaints, and providing information on company policies. We are seeking individuals with excellent communication skills, patience, and a strong ability to listen and understand customer needs. Proficiency in using customer relationship management (CRM) software and other support tools is essential. The ability to work independently, manage time effectively, and maintain a positive attitude while dealing with challenging situations in a remote environment is crucial. You will be expected to provide accurate and timely information, troubleshoot problems, and ensure customer satisfaction. This position offers a fantastic opportunity to develop your customer service skills and contribute to a positive customer experience, all from the comfort of your own home. Join a supportive team environment where your efforts directly impact customer loyalty and company reputation.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues efficiently and effectively.
- Process customer orders, returns, and exchanges.
- Maintain customer records by updating account information in the CRM system.
- Identify and escalate priority issues to the appropriate departments.
- Gather customer feedback and share insights with the team for service improvement.
- Adhere to company service standards and quality guidelines.
- Manage time effectively to meet service level agreements (SLAs).
- Contribute to a positive and collaborative team environment.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or a similar role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and common office applications.
- Ability to multitask and manage time effectively in a remote setting.
- Patience, empathy, and a customer-centric approach.
- Ability to remain calm and professional under pressure.
- Strong interpersonal skills and a team-player attitude.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Representative
80100 Nairobi, Nairobi
KES30000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for an enthusiastic and dedicated Customer Service Representative to join their vibrant team in **Malindi, Kilifi, KE**. This hybrid role provides the flexibility to work both remotely and from our client's local office. The ideal candidate will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience. Key responsibilities include answering customer calls, responding to emails and live chat messages, processing orders, and providing product or service information. You will be expected to identify and escalate customer needs to appropriate departments, follow communication procedures, guidelines, and policies, and meet customer service metrics. Excellent communication, active listening, and problem-solving skills are essential. The ability to remain calm and professional, especially during challenging interactions, is paramount. We are seeking individuals with a friendly demeanor, a strong work ethic, and a genuine desire to help customers. Previous experience in a customer service or client-facing role is preferred. Familiarity with CRM systems and customer support software is a plus. A high school diploma or equivalent is required, with some college coursework being an advantage. You should be comfortable working independently in a remote capacity and also collaborating effectively with colleagues in the office. This is a great opportunity to contribute to customer satisfaction and be part of a supportive team environment, ensuring our client's customers feel valued and supported.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative
00901 Abothuguchi West
KES45000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a proactive and customer-focused Customer Service Representative to join their support team. This role involves handling customer inquiries, resolving issues, and ensuring a positive customer experience. As a hybrid position, you will have the flexibility to work both remotely and from our office located in **Ruiru, Kiambu, KE**, allowing for a blend of focused independent work and collaborative team engagement.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products and services, addressing customer needs and concerns.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Process orders, returns, and exchanges accurately.
- Maintain detailed records of customer interactions and transactions.
- Escalate complex issues to the appropriate departments when necessary.
- Gather customer feedback to help improve services and products.
- Adhere to company policies and procedures in all customer interactions.
- Collaborate with team members to share best practices and improve service quality.
- Meet individual and team performance targets for customer satisfaction and response times.
Qualifications:
- Previous experience in customer service or a related role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using customer relationship management (CRM) software.
- Ability to multitask and manage time effectively.
- A patient and empathetic approach to customer interactions.
- Comfortable working in both remote and office environments.
- High school diploma or equivalent; further education is a plus.
- Basic computer proficiency.
- Ability to learn quickly and adapt to new systems.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Service industry Jobs in Kenya !
6
Customer Service Lead
00102 Gathiruini
KES60000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a fast-growing online retailer, is seeking a dedicated and experienced Customer Service Lead to manage their fully remote customer support team. This pivotal role involves overseeing day-to-day operations, ensuring exceptional customer experiences, and mentoring a team of customer service representatives. The ideal candidate is passionate about customer satisfaction, possesses strong leadership qualities, and excels in a remote team environment. You will be responsible for implementing best practices, resolving complex customer issues, and contributing to the continuous improvement of customer service processes.
Key Responsibilities:
This is a fully remote opportunity, requiring excellent communication skills, strong problem-solving abilities, and the capacity to manage and motivate a team virtually. Candidates should have a proven track record in customer service management, preferably within an e-commerce or retail environment. A passion for customer advocacy and a commitment to delivering outstanding service are essential. Proficiency in customer relationship management (CRM) software and a comfort level with remote work tools are required. This role offers the chance to lead a dedicated team and significantly impact customer satisfaction for a thriving business, all from the convenience of your home office.
Key Responsibilities:
- Lead, coach, and motivate a remote team of customer service representatives to achieve performance goals.
- Manage the daily operations of the customer service department, ensuring efficient and effective issue resolution.
- Develop and implement customer service policies and procedures to enhance the customer experience.
- Handle escalated customer inquiries and complaints, providing timely and satisfactory resolutions.
- Monitor customer service metrics and KPIs, identifying areas for improvement and implementing corrective actions.
- Train new team members on products, services, and customer service best practices.
- Maintain a deep understanding of company products and services to provide accurate information to customers.
- Gather customer feedback and insights to inform product development and service improvements.
- Ensure adherence to quality standards and company protocols in all customer interactions.
- Utilize CRM systems and other tools to track customer interactions and manage service requests.
- Foster a positive and supportive team culture within the remote work environment.
This is a fully remote opportunity, requiring excellent communication skills, strong problem-solving abilities, and the capacity to manage and motivate a team virtually. Candidates should have a proven track record in customer service management, preferably within an e-commerce or retail environment. A passion for customer advocacy and a commitment to delivering outstanding service are essential. Proficiency in customer relationship management (CRM) software and a comfort level with remote work tools are required. This role offers the chance to lead a dedicated team and significantly impact customer satisfaction for a thriving business, all from the convenience of your home office.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Representative
60200 Meru , Eastern
KES360000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking dedicated and customer-focused individuals to join their team as Customer Service Representatives at their Meru office. In this role, you will be the primary point of contact for customers, providing exceptional support and resolving inquiries efficiently. You will handle a variety of customer interactions through phone, email, and potentially in-person channels, ensuring a positive experience.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and provide information about products and services in a timely and accurate manner.
- Resolve customer complaints and issues with professionalism and empathy, escalating complex problems as needed.
- Process orders, requests, and account updates accurately.
- Maintain customer records and update account information in the CRM system.
- Identify customer needs and provide solutions that meet their expectations.
- Build rapport and foster positive relationships with customers.
- Adhere to company policies and procedures in all customer interactions.
- Collaborate with team members to share knowledge and best practices.
- Meet individual and team performance goals related to customer satisfaction and response times.
- Handle customer feedback and provide insights to management for service improvement.
- High school diploma or equivalent; a degree in a related field is a plus.
- Proven experience in customer service or a related client-facing role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using computer systems, including CRM software and Microsoft Office Suite.
- Ability to remain calm and professional under pressure.
- Patience and empathy when dealing with customer issues.
- Strong organizational skills and attention to detail.
- Ability to work effectively as part of a team in an office environment.
- A genuine desire to help customers and provide exceptional service.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative
20117 Mwembe
KES40000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a friendly and efficient Customer Service Representative to join their team in **Nakuru, Nakuru, KE**. This role involves interacting with customers, providing information, resolving queries, and ensuring a positive customer experience across various communication channels, including phone, email, and chat. You will be responsible for handling customer inquiries, troubleshooting issues, and processing orders or requests accurately and promptly. Maintaining detailed records of customer interactions and transactions is crucial. The ideal candidate will possess excellent communication and interpersonal skills, with a patient and professional demeanor. Strong problem-solving abilities and the capacity to remain calm and composed under pressure are essential. Proficiency in using customer relationship management (CRM) software and other relevant tools is expected. You should have a good understanding of the company's products and services to effectively assist customers. This position offers a hybrid work model, providing a balance between in-office collaboration and remote flexibility. A secondary school leaving certificate is a minimum requirement, with additional training or certification in customer service being an advantage. Previous experience in a customer service role is highly preferred. Our client values customer satisfaction and is committed to providing exceptional support. Join us and be a key part of a team dedicated to exceeding customer expectations.
This advertiser has chosen not to accept applicants from your region.
9