What Jobs are available for Service Industry in Kenya?
Showing 5000+ Service Industry jobs in Kenya
Lead Field Service Engineer - Industrial Equipment
Posted 2 days ago
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Job Description
Our client is seeking a highly skilled and motivated Lead Field Service Engineer to join their entirely remote technical support team. This role is pivotal in providing expert-level technical assistance and maintenance for complex industrial equipment across various client sites. While the role is fully remote, it requires the flexibility for occasional travel to client locations as needed for on-site diagnostics and repairs. You will be responsible for troubleshooting, diagnosing, and resolving intricate mechanical, electrical, and software issues, ensuring minimal downtime and maximum operational efficiency for our clients. Your deep technical expertise and problem-solving acumen will be crucial to maintaining our client's reputation for excellence.
Key Responsibilities:
Key Responsibilities:
- Provide remote, expert-level technical support and troubleshooting for industrial machinery and equipment.
- Develop and implement proactive maintenance strategies to prevent equipment failures.
- Diagnose and resolve complex mechanical, electrical, and software-related issues through remote diagnostics and on-site intervention when necessary.
- Create and maintain detailed technical documentation, including service manuals, troubleshooting guides, and repair procedures.
- Conduct training sessions for client personnel on equipment operation, maintenance, and safety procedures.
- Collaborate with engineering and product development teams to provide feedback on product design and performance.
- Manage spare parts inventory and ensure timely procurement of necessary components.
- Oversee installation and commissioning of new equipment remotely where applicable.
- Develop and implement continuous improvement initiatives for service processes and technical solutions.
- Lead and mentor junior field service engineers, sharing knowledge and best practices.
- Ensure adherence to all safety regulations and company policies during site visits and remote operations.
- Respond to urgent service requests and manage emergency repairs effectively.
- Analyze equipment performance data to identify trends and opportunities for optimization.
- Maintain strong customer relationships, ensuring high levels of satisfaction.
- Uphold the highest standards of professionalism and technical competence.
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Senior Field Service Engineer - Industrial Equipment
Posted 2 days ago
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Job Description
Our client, a leading manufacturer of industrial automation systems, is seeking a highly skilled Senior Field Service Engineer to provide remote technical support and expertise to their clientele. This role is integral to ensuring the optimal performance and longevity of our client's cutting-edge equipment. While the role is remote, it requires significant travel to client sites for complex installations, diagnostics, and repairs. The ideal candidate will possess a strong background in mechanical and electrical engineering, with a deep understanding of industrial machinery, control systems, and diagnostic software. You will be responsible for troubleshooting complex technical issues, performing preventative maintenance, and conducting system upgrades. Excellent problem-solving skills and the ability to diagnose and resolve issues efficiently are paramount. You will also be responsible for training customer personnel on equipment operation and maintenance. This position requires outstanding communication skills, both written and verbal, to effectively liaise with customers and internal technical teams. A proven ability to work independently and manage time effectively while on-site is essential. We are looking for a proactive individual who is passionate about delivering exceptional customer service and technical support. Experience with PLC programming and HMI interfaces is a significant advantage. This role demands flexibility and a willingness to travel extensively to various client locations, primarily within the **Garissa, Garissa, KE** region and surrounding areas, for urgent service calls and scheduled maintenance. The successful candidate will be a self-motivated professional committed to upholding our client's reputation for quality and reliability. Join a team that values technical excellence and customer satisfaction.
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Remote Field Service Technician - Industrial Equipment
Posted 2 days ago
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Job Description
Our client, a leading manufacturer of specialized industrial equipment, is seeking a highly skilled and experienced Remote Field Service Technician. In this role, you will provide crucial remote support for the installation, maintenance, and repair of complex machinery. Utilizing advanced diagnostic tools and video conferencing, you will guide on-site personnel through troubleshooting procedures, perform remote diagnostics, and ensure optimal equipment performance. This position demands a deep technical understanding and exceptional ability to communicate technical information clearly and concisely.
Key responsibilities include: Providing remote technical assistance for installation, setup, and commissioning of industrial equipment. Diagnosing equipment malfunctions using remote diagnostic tools, software, and video feeds. Guiding on-site personnel through complex repair procedures and troubleshooting steps. Conducting virtual inspections and preventative maintenance checks . Interpreting technical manuals, schematics, and blueprints to provide accurate guidance. Documenting service activities, findings, and resolutions in detail. Escalating critical issues to engineering or product support teams when necessary. Training customer personnel on equipment operation, maintenance, and basic troubleshooting. Maintaining up-to-date knowledge of product lines and service bulletins. Ensuring customer satisfaction through efficient and effective remote support.
The ideal candidate will have a strong background in mechanical, electrical, or industrial engineering, with extensive hands-on experience in field service or technical support. Proficiency with diagnostic software, remote access tools, and communication platforms is essential. Excellent problem-solving abilities, attention to detail, and the capacity to remain calm and effective under pressure are required. Strong verbal and written communication skills are critical for effectively conveying technical instructions. This role is fully remote, supporting clients and operations for equipment located in and around Kitale, Trans-Nzoia, KE , and nationally. If you are a seasoned technician looking for a challenging remote opportunity to leverage your expertise, we encourage you to apply.
Key responsibilities include: Providing remote technical assistance for installation, setup, and commissioning of industrial equipment. Diagnosing equipment malfunctions using remote diagnostic tools, software, and video feeds. Guiding on-site personnel through complex repair procedures and troubleshooting steps. Conducting virtual inspections and preventative maintenance checks . Interpreting technical manuals, schematics, and blueprints to provide accurate guidance. Documenting service activities, findings, and resolutions in detail. Escalating critical issues to engineering or product support teams when necessary. Training customer personnel on equipment operation, maintenance, and basic troubleshooting. Maintaining up-to-date knowledge of product lines and service bulletins. Ensuring customer satisfaction through efficient and effective remote support.
The ideal candidate will have a strong background in mechanical, electrical, or industrial engineering, with extensive hands-on experience in field service or technical support. Proficiency with diagnostic software, remote access tools, and communication platforms is essential. Excellent problem-solving abilities, attention to detail, and the capacity to remain calm and effective under pressure are required. Strong verbal and written communication skills are critical for effectively conveying technical instructions. This role is fully remote, supporting clients and operations for equipment located in and around Kitale, Trans-Nzoia, KE , and nationally. If you are a seasoned technician looking for a challenging remote opportunity to leverage your expertise, we encourage you to apply.
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2
Senior Field Service Engineer - Industrial Equipment
Posted 5 days ago
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Job Description
Our client is seeking a highly skilled Senior Field Service Engineer specializing in industrial equipment to join their remote support team. This position is critical for providing advanced technical support, troubleshooting, and maintenance solutions to clients across various industries. The ideal candidate will possess extensive hands-on experience with complex industrial machinery, including diagnostic tools, repair procedures, and preventative maintenance strategies. You will be responsible for analyzing equipment performance, identifying root causes of failures, and implementing effective repair and optimization solutions, often guiding on-site technicians remotely. This role requires exceptional problem-solving skills, a deep understanding of mechanical, electrical, and hydraulic systems, and the ability to communicate technical information clearly and concisely to clients and internal teams. You will play a key role in developing training materials for clients and junior service personnel, ensuring knowledge transfer and operational excellence. As a senior engineer, you will also contribute to product improvement feedback, identifying recurring issues and suggesting design modifications to enhance reliability and performance. The ability to manage service requests efficiently, prioritize tasks, and maintain detailed service reports is essential. This is a remote-first opportunity, demanding excellent communication, leadership, and organizational skills, along with the ability to work autonomously and provide high-level technical guidance from a distance. You will leverage remote diagnostic tools and communication platforms to deliver exceptional service. We are looking for a dedicated and proactive professional with a proven track record in industrial equipment maintenance and repair. Your expertise will be vital in ensuring client satisfaction, minimizing downtime, and supporting the operational efficiency of our client's products. The successful candidate will demonstrate a commitment to safety, quality, and continuous learning in a dynamic field. This role offers a significant opportunity to contribute to critical industrial operations and advance your career in a leading service organization.
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3
Senior Field Service Technician (Industrial Equipment)
Posted 2 days ago
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Job Description
Our client, a renowned provider of specialized industrial machinery, is seeking an experienced and highly skilled Senior Field Service Technician to join their team in Bungoma, Bungoma, KE . This role is essential for providing on-site technical support, installation, maintenance, and repair of complex industrial equipment. The Senior Field Service Technician will be the primary point of contact for clients, ensuring their machinery operates at peak performance and minimizing downtime. You will diagnose and resolve mechanical, electrical, and software issues, perform scheduled preventative maintenance, and conduct installations and commissioning of new equipment. Key responsibilities include interpreting technical manuals and schematics, utilizing diagnostic tools and equipment, and documenting all service activities accurately. The ideal candidate possesses a strong mechanical aptitude, excellent troubleshooting skills, and a comprehensive understanding of industrial automation systems. A background in electrical systems, PLC programming, or hydraulics is highly advantageous. You will be required to travel extensively to client sites, often working independently under pressure to meet critical deadlines. This is a hands-on role offering the opportunity to work with cutting-edge technology and build strong relationships with a diverse clientele. A commitment to safety, quality, and customer satisfaction is paramount. You will be an ambassador for our client's brand, ensuring professional and efficient service delivery. The ability to adapt to varying site conditions and customer needs, coupled with excellent problem-solving abilities, will be key to your success.
Responsibilities:
Responsibilities:
- Perform installation, maintenance, and repair of industrial equipment on client sites.
- Diagnose and troubleshoot complex mechanical, electrical, and software issues.
- Conduct preventative maintenance and routine inspections to ensure optimal equipment performance.
- Interpret technical manuals, blueprints, and schematics to guide service activities.
- Utilize diagnostic tools and testing equipment effectively.
- Provide technical support and training to customers on equipment operation and maintenance.
- Document all service calls, repairs, and maintenance activities accurately and promptly.
- Adhere to all safety regulations and company policies.
- Manage spare parts inventory and report any discrepancies.
- Provide feedback to engineering regarding product performance and potential improvements.
- Technical degree or certification in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related field.
- Minimum of 5 years of experience as a Field Service Technician, preferably with industrial machinery.
- Strong mechanical and electrical troubleshooting skills.
- Proficiency in reading and interpreting technical drawings and schematics.
- Experience with diagnostic tools and testing equipment.
- Knowledge of PLC systems, industrial automation, or hydraulics is a strong plus.
- Excellent customer service and communication skills.
- Ability to work independently, manage time effectively, and travel extensively.
- Valid driver's license and a clean driving record.
- Commitment to safety and quality standards.
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4
Remote Senior Field Service Engineer - Industrial Equipment
Posted 2 days ago
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Job Description
Our client is looking for an experienced and highly skilled Remote Senior Field Service Engineer specializing in industrial equipment to join their globally distributed team. This role is 100% remote, focusing on providing expert technical support, troubleshooting, and remote diagnostics for complex machinery and systems. You will leverage advanced remote monitoring tools, diagnostic software, and video conferencing to guide on-site technicians or end-users through installation, maintenance, and repair procedures. The ideal candidate will possess a deep understanding of mechanical, electrical, and pneumatic systems commonly found in industrial settings. Proven expertise in diagnosing and resolving intricate technical issues, often under pressure, is essential. You will be responsible for creating and updating technical documentation, providing training materials, and contributing to the development of new service solutions. The ability to interpret complex schematics, blueprints, and technical manuals is paramount. Strong problem-solving skills, excellent analytical thinking, and the capacity to communicate technical information clearly and concisely to diverse audiences, both verbally and in writing, are critical. You must be a self-motivated individual with the ability to work independently and manage your time effectively in a remote environment. Collaboration with internal engineering, sales, and customer support teams will be a regular part of your role. A Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field, or equivalent practical experience, is required. A minimum of 7 years of hands-on experience in field service engineering or technical support for industrial equipment is necessary. Experience with specific types of machinery (e.g., manufacturing equipment, heavy machinery, automation systems) relevant to our client's portfolio is a strong advantage. This is an exceptional opportunity to utilize your expertise to support critical industrial operations worldwide, all from the convenience of your home office.
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5
Senior Remote Field Service Engineer (Industrial Equipment)
Posted 2 days ago
Job Viewed
Job Description
Our client, a leading manufacturer of specialized industrial equipment, is seeking a highly skilled Senior Remote Field Service Engineer. This is a fully remote position where you will provide expert technical support and troubleshooting for our clients' equipment installations, leveraging remote diagnostic tools and virtual communication. You will be responsible for guiding on-site technicians or clients through complex maintenance, repair, and calibration procedures. The ideal candidate possesses a deep mechanical and electrical understanding of industrial machinery, advanced problem-solving skills, and the ability to communicate technical information clearly and effectively to individuals with varying levels of expertise. You will utilize advanced diagnostic software, interpret schematics and technical manuals, and manage service requests efficiently. This role requires exceptional patience, a customer-centric approach, and the ability to resolve issues remotely.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide remote technical assistance and troubleshooting for industrial equipment malfunctions.
- Guide on-site personnel through installation, maintenance, repair, and calibration procedures using video conferencing and diagnostic tools.
- Interpret technical manuals, schematics, and blueprints to diagnose issues.
- Utilize remote monitoring and diagnostic software to identify potential problems.
- Develop and deliver clear, concise technical instructions and training materials.
- Document all service interactions, issues, and resolutions accurately in the CRM system.
- Collaborate with R&D and engineering teams to report recurring issues and suggest product improvements.
- Manage service request queues, prioritizing urgent issues.
- Ensure customer satisfaction through timely and effective remote support.
- Maintain an up-to-date knowledge of product lines and relevant technologies.
- Troubleshoot software and firmware related issues on industrial control systems.
- Assist in the development of remote support protocols and best practices.
Qualifications:
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Industrial Technology, or a related field.
- Minimum of 6 years of experience in field service engineering, technical support, or a similar role, with a focus on industrial equipment.
- Strong mechanical and electrical troubleshooting skills.
- Proficiency with diagnostic tools, multimeters, oscilloscopes, and relevant software.
- Excellent verbal and written communication skills, with the ability to explain complex technical concepts simply.
- Experience using remote support platforms and video conferencing tools.
- Ability to work independently, manage time effectively, and handle customer escalations in a remote setting.
- Familiarity with PLC systems and industrial automation is highly desirable.
- Customer-focused mindset with strong problem-solving abilities.
- Flexibility to adapt to changing technical challenges and customer needs.
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Remote Junior Field Service Technician - Industrial Equipment
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking an eager and technically inclined Remote Junior Field Service Technician to join their growing team. This position is structured to offer significant remote learning and support, with scheduled on-site client visits for hands-on experience. You will assist senior technicians in the installation, maintenance, and repair of various industrial equipment and machinery. The ideal candidate possesses a strong foundational understanding of mechanical and electrical systems, a keen willingness to learn, and a proactive approach to problem-solving. Responsibilities include:
A technical diploma or certification in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related field is required. A Bachelor's degree in a relevant engineering discipline is a strong asset. Prior internship or entry-level experience in a technical, hands-on role, such as automotive repair or industrial maintenance, is beneficial but not mandatory. A solid understanding of basic mechanical and electrical principles is expected. Excellent problem-solving aptitude, strong attention to detail, and a proactive learning attitude are crucial. Good communication and interpersonal skills are necessary for client interaction and teamwork. Willingness and ability to travel to client sites regularly are required. This is an excellent opportunity for a motivated individual to launch a career in field service, gain valuable experience with diverse industrial equipment, and grow within a supportive company.
- Assist senior technicians in the installation and setup of industrial equipment.
- Perform basic maintenance tasks, inspections, and cleaning of machinery under supervision.
- Learn to diagnose and troubleshoot common mechanical and electrical issues on site.
- Support the repair and replacement of components as guided by senior technicians.
- Help interpret technical manuals and schematics to understand equipment operation.
- Ensure a clean and safe working environment at client sites.
- Assist in testing and calibration of equipment post-service.
- Accurately record service activities and observations.
- Participate in training sessions and professional development opportunities.
- Communicate effectively with clients and team members regarding service progress.
- Familiarize yourself with company service procedures and safety protocols.
- Develop proficiency in the use of diagnostic tools and equipment.
A technical diploma or certification in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related field is required. A Bachelor's degree in a relevant engineering discipline is a strong asset. Prior internship or entry-level experience in a technical, hands-on role, such as automotive repair or industrial maintenance, is beneficial but not mandatory. A solid understanding of basic mechanical and electrical principles is expected. Excellent problem-solving aptitude, strong attention to detail, and a proactive learning attitude are crucial. Good communication and interpersonal skills are necessary for client interaction and teamwork. Willingness and ability to travel to client sites regularly are required. This is an excellent opportunity for a motivated individual to launch a career in field service, gain valuable experience with diverse industrial equipment, and grow within a supportive company.
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7
Remote Lead Field Service Technician - Industrial Equipment
Posted 2 days ago
Job Viewed
Job Description
Our client, a global leader in industrial automation, is seeking an experienced and highly skilled Remote Lead Field Service Technician. While the role requires travel to client sites, the primary coordination, reporting, and dispatch functions will be managed remotely. You will be responsible for leading a team of technicians, ensuring the optimal performance and maintenance of complex industrial machinery. This position requires deep technical expertise, exceptional problem-solving abilities, and strong leadership skills to manage a geographically dispersed team.
Responsibilities:
Responsibilities:
- Provide remote technical support and guidance to field service technicians.
- Diagnose and troubleshoot complex issues with industrial equipment, both remotely and on-site.
- Coordinate and schedule technician assignments, ensuring efficient allocation of resources.
- Oversee the installation, maintenance, and repair of machinery, ensuring adherence to specifications.
- Conduct on-site inspections and perform hands-on repairs and preventative maintenance as needed.
- Train and mentor junior technicians, fostering their technical development.
- Maintain detailed service reports, including diagnostics, repairs, and recommendations.
- Ensure compliance with safety regulations and company procedures.
- Manage spare parts inventory and ordering processes.
- Liaise with clients to ensure satisfaction and address technical concerns.
- Diploma or Degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 7 years of experience in field service for industrial equipment.
- Proven experience leading and managing a technical team.
- Extensive knowledge of industrial machinery, automation systems, and control logic.
- Strong diagnostic and problem-solving skills.
- Excellent communication and interpersonal skills, with the ability to effectively communicate technical information.
- Proficiency in using diagnostic tools, multimeters, and PLC programming software.
- Ability to travel frequently to client sites as required.
- Must have a reliable internet connection and be comfortable working independently.
- Commitment to safety and quality standards.
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