354 Service Coordinator jobs in Kenya

Our client in the furniture manufacturing industry is looking for a Customer Service Coordinator to join their Operations team.

Key Responsibilities:

Manage overall client communication for processed orders – Act as the main point of contact between the Operations team and clients, ensuring all updates, queries, and concerns are addressed promptly and professionally.

Liaise with Sales, Production, and Supply Chain departments – Work closely with internal teams to ensure smooth order processing and timely delivery, while maintaining alignment with client requirements.

Escalate client issues to relevant departments – Identify and escalate operational or service-related challenges to the right teams for quick and effective resolution.

Oversee order distribution to departments – Ensure all incoming orders are accurately assigned to the correct departments for processing, tracking, and delivery.

Prepare operational reports and dashboards – Compile and analyze operational data to create reports and visual dashboards that support decision-making and performance tracking.

Manage the after-sales department – Oversee after-sales activities to ensure clients receive continuous support, issue resolution, and a positive post-purchase experience.

Update and chair Work-In-Progress (WIP) meetings – Lead regular operational meetings to track progress, address challenges, and align team priorities.

Undertake other assigned duties – Support the operations team and management by taking on additional responsibilities as needed to meet business goals.

Requirements

Qualifications:

Diploma or Bachelor’s degree in Business Administration, Customer Service, Operations Management, or related field.

Minimum 3 years’ experience in customer service, operations, or a related role.

Must have attained a minimum grade of B- (minus) in KCSE (Form 4).

Proficiency in MS Office Suite (Excel, Word, PowerPoint).

Experience in preparing reports and dashboards is an added advantage.

Soft Skills:

Excellent communication and interpersonal skills.

Strong problem-solving and conflict-resolution abilities.

High attention to detail and accuracy.

Ability to work under pressure and meet deadlines.

Strong organizational and multitasking skills.

Customer-focused mindset with a proactive approach.

Role Summary In this position, you will serve as a backup with the potential to expandyour support to additional advisors. While this is a non-client-facing and non-licensed role, itis vital to backend operations including service execution, document handling, data accuracy,and CRM upkeep across multiple custodians and platforms.This role is ideal for someone who is tech-savvy, highly organized and comfortable navigating financial systems—even without a deep background in finance.Key Responsibilities Client & Advisor Support ● Support new account applications (primarily with Schwab; expanding to up to 10custodians)● Manage and maintain client data across internal platforms● Prepare and monitor compliance documents via DocuSign; ensure proper saving intoShareFile● Maintain accurate client records (e.g., risk tolerance, objectives, balances)● Pre-fill forms, update profiles, and record internal activity in a clerical capacity● Provide backend processing support for the advisor’s administrative workflow● Execute account-related tasks such as money movements at the advisor’s direction● Perform data entry into Orion for financial reporting and account metrics● Maintain CRM records using Redtail (note-taking, task tracking, workflow updates)Administrative Operations ● Manage calendars, schedule meetings, send Zoom invites, and maintain digital agendas● Handle email correspondence regarding service requests and documentation● Support document intake and organization using ShareFile● Assist with general office and virtual administrative tasks as neededAdditional Responsibilities ● Answer general, non-investment related questions about client accounts (e.g., balances,funds due) as needed● Remain up to date on firm policies, tools, and platform changes● Participate in firm initiatives such as training, internal projects, and team-wide servicegoals● Record and escalate client inquiries appropriately under the advisor’s direction● Support business development activities through accurate service follow-ups anddocumentationPreferred Skills & Technology Experience Must-Have Technical Proficiency● ShareFile: Secure document storage and file management● Outlook: Email and calendar coordination● DocuSign: Electronic document processing● Excel (Basic): Use of templates, basic sorting and filteringPreferred Tools● Redtail CRM: Advisor-client relationship tracking● Orion Advisor Tech: Reporting and data aggregationRequirementsQualifications ● Bachelor’s degree● 3+ years of prior experience as an Executive Assistant, administrative, or client serviceprofessional● Demonstrated ability to handle confidential information with discretion● Alignment with ethical and values-driven workplace culture● Work experience (2–3 years) in financial servicesPreferred● No active Series 7/63/65 licenses required — this role does not involve trading or directclient adviceEquipment Requirements● Personal laptop or desktop computer● Stable internet connection (minimum 100 Mbps)● High-quality headphones and microphone● Smartphone for communication and coordination● Willingness to upgrade internet or devices if requiredBenefitsBenefits & Perks ● Competitive salary (based on experience and qualifications)● Performance bonuses and incentives● Paid Time Off and Paid Holidays● Health insurance● Remote work flexibility● Career advancement opportunities● Ongoing training

Our client is looking for a dedicated and customer-focused Customer Service Representative to provide exceptional technical support in Garissa. This on-site role requires a proactive individual who can assist customers with troubleshooting, product inquiries, and service-related issues. You will be the primary point of contact for customers seeking assistance, ensuring their experience is positive and their problems are resolved efficiently. Key responsibilities include responding to customer inquiries via phone, email, and chat; diagnosing and resolving technical problems with our products/services; guiding customers through product features and functionalities; escalating complex issues to appropriate departments; documenting customer interactions and solutions accurately; and providing feedback to improve products and services. The ideal candidate will possess excellent communication and interpersonal skills, with a patient and empathetic approach to customer service. Strong problem-solving abilities and a knack for explaining technical concepts clearly to non-technical users are essential. Previous experience in a customer service or technical support role is required. Familiarity with CRM software and ticketing systems is a plus. You should be able to work effectively in a team environment and manage multiple tasks simultaneously. A passion for helping people and a commitment to delivering high-quality support are key attributes we are looking for. If you thrive in a customer-facing role and are eager to contribute to a positive customer experience within our Garissa office, we encourage you to apply. Join us and become a valued member of our support team, ensuring our customers receive the best possible assistance.
Key Responsibilities:

• Respond to customer inquiries and resolve technical issues promptly.
• Provide clear and concise troubleshooting guidance to customers.
• Document customer interactions and resolutions in the CRM system.
• Escalate unresolved issues to senior support staff or relevant departments.
• Educate customers on product features and services.
• Maintain a high level of customer satisfaction.
• Identify trends in customer issues to suggest product improvements.
• Adhere to service level agreements (SLAs) for response and resolution times.

Qualifications:

• Proven experience in customer service or technical support.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving and troubleshooting abilities.
• Ability to explain technical information clearly to diverse audiences.
• Familiarity with CRM and ticketing systems is a plus.
• High school diploma or equivalent; further education is advantageous.
• Ability to work independently and as part of a team.
• Customer-oriented attitude and a passion for service excellence.

Our client is seeking a customer-focused and technically proficient Customer Service Representative to join their dedicated support team. This role is essential for providing exceptional assistance and resolving technical inquiries for their user base. You will be the first point of contact for customers experiencing issues with their products or services, tasked with troubleshooting problems, guiding users through solutions, and ensuring a positive customer experience. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong aptitude for understanding and explaining technical concepts. You should be adept at problem-solving and possess a genuine desire to help customers. This position is fully remote, allowing you to provide support from the comfort of your home, utilizing advanced communication and ticketing systems to manage customer interactions efficiently. Your dedication to customer satisfaction and technical expertise will be key to resolving issues promptly and effectively.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot technical issues reported by customers.
• Provide clear and concise instructions to guide customers through problem-solving steps.
• Document customer interactions and resolutions in the CRM system.
• Escalate complex issues to higher support tiers when necessary.
• Educate customers on product features and best practices.
• Maintain a high level of customer satisfaction through effective problem resolution.
• Identify trends in customer issues and provide feedback to product development teams.
• Stay updated on product knowledge and support procedures.
• Contribute to the development of knowledge base articles and FAQs.

Qualifications:

• High School Diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in a customer service or technical support role.
• Strong understanding of common technical issues and troubleshooting methods.
• Excellent verbal and written communication skills.
• Patience, empathy, and a customer-centric attitude.
• Ability to explain technical information clearly to non-technical users.
• Proficiency in using customer support software and CRM systems.
• Ability to multitask and manage time effectively.
• Strong problem-solving and analytical skills.
• Reliable internet connection and a dedicated workspace for remote work.

Our client, a leading provider of innovative software solutions, is seeking a dedicated and customer-focused Customer Service Representative to join their Technical Support team. This is a fully remote position, offering excellent flexibility and the opportunity to assist clients with their technical inquiries. You will be the first point of contact for customers experiencing issues with our client's products, providing timely and effective solutions. Responsibilities include troubleshooting technical problems, guiding users through product features, resolving software-related issues, and escalating complex cases to higher support tiers. You will maintain detailed records of customer interactions and resolutions in a CRM system. The ideal candidate will possess exceptional communication and problem-solving skills, with a patient and empathetic approach to customer service. Previous experience in a customer support or technical helpdesk role is highly preferred. Proficiency in troubleshooting common software and hardware issues, along with a strong understanding of customer service best practices, is essential. The ability to explain technical concepts clearly to non-technical users is crucial. You must be highly organized, detail-oriented, and capable of managing multiple inquiries simultaneously in a fast-paced, remote environment. A commitment to providing outstanding customer experiences is key. Join our client's team and contribute to their reputation for excellent customer support.

Our client, a fast-growing technology solutions provider based in Malindi, Kilifi, KE , is seeking dedicated and technically proficient Customer Service Representatives for their remote support team. This fully remote role is crucial for providing exceptional technical assistance and resolving customer issues efficiently. You will be the primary point of contact for customers experiencing technical difficulties with our client's products or services. The ideal candidate possesses excellent communication skills, a strong technical aptitude, and a patient, customer-focused approach. This position requires you to work remotely, offering support via phone, email, and chat.

Key Responsibilities:

• Provide timely and effective technical support to customers via phone, email, and chat channels.
• Diagnose and troubleshoot technical issues related to software, hardware, and network connectivity.
• Guide customers through step-by-step solutions to resolve their technical problems.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Escalate complex technical issues to appropriate support teams when necessary.
• Maintain a high level of customer satisfaction by delivering prompt, empathetic, and professional service.
• Identify recurring customer issues and provide feedback to the product development team for improvements.
• Stay updated on product knowledge and technical advancements.
• Adhere to service level agreements (SLAs) for response and resolution times.
• Contribute to building a knowledge base of FAQs and troubleshooting guides.

Qualifications:

• Proven experience in a customer service or technical support role.
• Strong understanding of common operating systems (Windows, macOS, Linux) and troubleshooting techniques.
• Excellent verbal and written communication skills.
• Proficiency in using CRM software and ticketing systems.
• Ability to explain technical concepts clearly to non-technical users.
• Patience, empathy, and a customer-centric attitude.
• Ability to work independently and manage time effectively in a remote environment.
• Strong problem-solving and analytical skills.
• Ability to multitask and handle a high volume of customer inquiries.
• Must have a reliable internet connection and a dedicated remote workspace.
• Familiarity with cloud-based services or specific software relevant to the client's industry is a plus.

This role offers a flexible remote work arrangement and the opportunity to grow within a supportive and innovative company.

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi.
By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
**Team/Role Overview**
The Client Service Officer's principal responsibility is to provide after-sales customer support to Citibank Clients through various mediums of communication, primarily telephone and e-mail. The strategic objective is to continually realign operational or delivery capabilities with customer expectations. This involves the actual delivery of the product and after-sales maintenance, which constitutes service quality that ensures continued patronage from the client.
Client Service Officers are required to:
+ Have direct day to day interaction with customers
+ Work with internal partners to obtain answers/solutions to client inquiries
+ Acts as the advocate and impetus for process improvements within Citi.
+ Engage Citi business partners in a team effort to focus on issues and opportunities that further differentiate Citi as an excellent service provider
+ Participate in customer feedback, root cause analysis of issues and identification of process improvement opportunities
+ Manage a portfolio of client relationships and ensure clients are satisfied with and trained on the Citi products and services
**What you will do:**
+ Serve as a point of contact for clients, interacting with key teams to identify and resolve client issues
+ Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
+ Conduct necessary analysis to address client needs
+ Communicate resolutions to clients
+ Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citibank, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**What we'll need from you:**
+ 1-3 years relevant experience
+ Consistently demonstrate clear and concise written and verbal communication in English and Arabic
+ Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
+ Demonstrated ability to present concepts and influence / lead change
+ Proven investigative, analytical and risk management skills with ability to understand and interpret statistics and metrics
+ Self-motivated with high competency to follow through when facing obstacles
+ Demonstrated initiative and creativity in problem solving
+ Ability to organize own work and manage time
+ Ability to work independently within a team environment
+ Excellent technical skills (Excel, Word)
+ Flexible and adaptable approach to a constantly changing work environment.
**Education:**
+ Bachelor's degree /University degree (Minimum Second Upper Classification or Equivalent)
+ Competency in Arabic (Written and Spoken)
By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
#LI-LC1
---
**Job Family Group:**
Customer Service
---
**Job Family:**
Institutional Customer Service
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Our client is looking for enthusiastic and customer-focused individuals to join their team as Remote Customer Service Representatives specializing in Technical Support. This role is completely remote, allowing you to assist customers from the comfort of your home. You will be the first point of contact for customers seeking assistance with our client's products and services. Your primary responsibility will be to provide prompt, efficient, and friendly technical support via phone, email, and chat. This involves troubleshooting technical issues, guiding customers through setup processes, answering inquiries about product features, and resolving problems effectively. You will need to actively listen to customer concerns, identify the root cause of technical difficulties, and provide clear, step-by-step solutions. Maintaining accurate customer records and documenting all interactions in the CRM system is essential. The ideal candidate will possess excellent communication and interpersonal skills, with a patient and empathetic approach to customer service. Prior experience in a customer support or technical helpdesk role is highly desirable. Familiarity with common software applications and troubleshooting techniques is a must. You should be comfortable working in a fast-paced, remote environment and possess strong organizational and time-management skills. A reliable internet connection and a quiet workspace are required. This role offers an excellent opportunity to develop your customer service and technical problem-solving skills while providing valuable support to our client's customers nationwide.

Our client , a rapidly growing technology company specializing in cloud-based software solutions, is seeking a dynamic and experienced Customer Service Lead to manage their fully remote technical support team. This role offers the flexibility to lead and motivate a distributed team, ensuring exceptional customer service from anywhere within Kenya.

As a Customer Service Lead, you will be responsible for overseeing the day-to-day operations of the technical support department. Your key duties will include managing a team of customer service representatives, providing training and coaching, and ensuring that service level agreements (SLAs) are consistently met. You will act as a point of escalation for complex customer issues, providing timely and effective resolutions.

A crucial part of your role involves monitoring customer interactions across various channels, including phone, email, and chat, to ensure quality and adherence to company standards. You will analyze customer feedback and support metrics to identify trends, implement process improvements, and enhance the overall customer experience. The ideal candidate will have a proven ability to lead and inspire a team, foster a positive work environment, and drive performance. You will also be responsible for developing and updating support documentation, knowledge base articles, and troubleshooting guides.

Key responsibilities include:

• Leading, mentoring, and motivating a remote customer support team.
• Managing daily operations of the technical support department.
• Ensuring customer issues are resolved promptly and efficiently.
• Monitoring team performance and providing regular feedback and coaching.
• Acting as a point of escalation for complex customer inquiries.
• Developing and implementing customer service policies and procedures.
• Analyzing customer feedback and support data to identify areas for improvement.
• Creating and maintaining a comprehensive knowledge base and FAQ section.
• Training new team members and conducting ongoing training sessions.
• Collaborating with other departments to resolve customer issues effectively.

The successful candidate will possess a Bachelor's degree in Business Administration, Communications, or a related field. A minimum of four years of experience in customer service or technical support, with at least two years in a leadership or supervisory role, is required. Previous experience managing a remote team is highly advantageous. Strong understanding of customer relationship management (CRM) software and ticketing systems is essential. Exceptional communication, problem-solving, and conflict-resolution skills are paramount. The ability to remain calm and professional under pressure, manage multiple priorities, and maintain a positive attitude in a remote setting is crucial. If you are a dedicated customer service professional with a passion for technology and leadership, seeking a challenging and rewarding fully remote opportunity, we encourage you to apply.