5,028 Service Coordinator jobs in Kenya
Job Description
Job Position: Help Desk & Marketing Officer
Department: Marketing
Reports to: Marketing Manager
Job Summary:
The Help Desk & Marketing Officer will serve as the first point of contact for visitors and tenants within the BINAA building, ensuring an engaging and seamless experience for all stakeholders. They will play a vital role in guiding foot traffic, promoting tenant businesses, overseeing building marketing initiatives, and maintaining strong tenant relations. Additionally, they will support leasing efforts by showcasing available retail spaces and ensuring the building remains an attractive commercial destination.
Key Responsibilities:
1. Promotion of BINAA Ecosystem & Tenant Businesses
- Educate visitors on the BINAA concept, ensuring they understand it as a one-stop destination for home and building solutions.
- Actively promote tenant businesses by informing customers about special offers, services, and exclusive products.
- Closely, work with the marketing team to execute promotional strategies to increase building footfall and drive business to tenants.
- Assist in planning seasonal campaigns, festive promotions and community events to boost foot traffic.
2. Visitor Engagement & Foot Traffic Management
- Greet and assist visitors, directing them to the appropriate businesses or services within the BINAA building.
- Direct customers looking for building solutions and fixtures primarily to the BINAA showroom while providing supplementary referrals to other tenants.
- Actively manage and document visitor traffic, gathering data to assess peak hours, visitor demographics, and engagement levels.
- Implement visitor feedback mechanisms to continuously improve customer experience.
- Provide maps, directories, and promotional materials to visitors for easy navigation.
Qualifications & Skills:
- Diploma or bachelor's degree in marketing, business administration, or a related field.
- Strong interpersonal and communication skills with a welcoming and professional demeanor.
- Experience in customer service, marketing, or retail management is an added advantage.
- Ability to multitask and manage visitor inquiries while executing marketing responsibilities.
- Strong organizational and problem-solving skills.
- Proficiency in MS Office, customer service tools, and basic data reporting systems.
- Familiarity with social media and digital marketing trends is a plus.
Work Environment & Expectations:
- The role is front-facing and requires the officer to be stationed at the help desk with periodic movement around the building.
- Flexibility in working hours may be required during expos, promotional events, and peak shopping seasons.
- The officer should maintain a customer-centric and solution-oriented approach to interactions.
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0
Lead Event Catering Manager - Remote Client Services & Logistics
Posted 20 days ago
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Job Description
Our client is seeking an experienced and client-focused Lead Event Catering Manager to oversee remote client consultations and the coordination of catering services. This is a fully remote position, offering the flexibility to manage operations from anywhere. You will be the primary point of contact for clients, guiding them through menu selection, event planning, and logistical arrangements for their catering needs. Your responsibilities will include understanding client requirements, proposing customized catering solutions, managing budgets, and ensuring seamless execution of events through coordination with on-site teams and vendors. You will leverage digital tools and communication platforms to maintain high levels of client satisfaction and operational efficiency. The ideal candidate will have a strong background in catering management, event planning, or a related hospitality field, with at least 6 years of experience. Proven experience in client management, sales, or business development is essential. Excellent communication, negotiation, and interpersonal skills are paramount for effectively interacting with clients and managing their expectations remotely. You should possess exceptional organizational skills and the ability to manage multiple projects simultaneously. Familiarity with event management software and online ordering platforms is a plus. A creative flair for menu development and a passion for delivering exceptional culinary experiences are highly valued. This is an exciting opportunity to lead client engagement in the catering sector and contribute to memorable events for our client's customers, all within a flexible, remote work environment. You will be instrumental in building strong client relationships and ensuring the success of every event coordinated.
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1
Remote Program Manager - Humanitarian Aid & Development
Posted 4 days ago
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Job Description
Our client, a leading non-profit organization dedicated to impactful humanitarian work, is seeking an experienced and passionate Remote Program Manager to oversee vital aid and development initiatives. This fully remote position requires a strategic thinker with extensive experience in program design, implementation, monitoring, and evaluation, particularly in challenging environments. You will be responsible for managing project lifecycles, ensuring effective resource allocation, building strong relationships with local partners, and reporting on program impact to donors and stakeholders. The ideal candidate possesses exceptional leadership, organizational, and communication skills, along with a deep commitment to humanitarian causes.
Responsibilities:
Responsibilities:
- Design, develop, and implement comprehensive humanitarian aid and development programs in alignment with organizational goals and donor requirements.
- Manage the day-to-day operations of assigned programs, ensuring timely and effective delivery of services and interventions.
- Oversee program budgets, track expenditures, and ensure financial accountability and compliance.
- Develop and implement robust monitoring and evaluation frameworks to assess program impact and identify areas for improvement.
- Build and maintain strong, collaborative relationships with local communities, government agencies, NGOs, and other key stakeholders.
- Lead and mentor program staff, providing guidance, support, and performance management.
- Identify funding opportunities and contribute to proposal writing and fundraising efforts.
- Prepare and submit regular program reports to donors, senior management, and relevant authorities.
- Ensure programs adhere to ethical standards, humanitarian principles, and organizational policies.
- Conduct needs assessments and feasibility studies to inform program design and strategy.
- Manage risks and develop mitigation strategies for program implementation.
- Represent the organization at relevant forums, meetings, and working groups.
- Master's degree in International Development, Humanitarian Affairs, Public Policy, Social Sciences, or a related field.
- Minimum of 8 years of progressive experience in program management within the humanitarian or non-profit sector, with a focus on aid and development.
- Proven track record of successfully designing, managing, and scaling complex programs.
- In-depth understanding of humanitarian principles, international development frameworks, and M&E methodologies.
- Strong financial management and budgeting skills.
- Excellent leadership, team management, and interpersonal skills.
- Exceptional communication, reporting, and proposal writing abilities.
- Proficiency in project management software and digital collaboration tools.
- Experience working in diverse cultural contexts and managing remote teams is essential.
- Strong analytical and problem-solving skills.
- Commitment to humanitarian values and principles.
- Knowledge of specific sectors (e.g., health, education, WASH, food security) is a plus.
This advertiser has chosen not to accept applicants from your region.
2
Senior Program Manager - Humanitarian Aid & Development
Posted 20 days ago
Job Viewed
Job Description
Our client, a distinguished international non-profit organization, is seeking a highly motivated and experienced Senior Program Manager to join their fully remote operations team. This critical role involves overseeing the strategic planning, implementation, and monitoring of impactful humanitarian aid and development programs in diverse regions. The ideal candidate will have a strong background in program management within the non-profit sector, coupled with expertise in areas such as public health, disaster relief, or sustainable development. You will be responsible for managing budgets, leading project teams, liaising with donors and local partners, and ensuring the effective and efficient delivery of program objectives. This remote position requires exceptional leadership, communication, and problem-solving skills, along with a deep commitment to humanitarian causes.
Key Responsibilities:
Qualifications:
This remote position offers a competitive salary, comprehensive benefits, and the profound opportunity to make a lasting difference in the lives of vulnerable populations worldwide.
Key Responsibilities:
- Develop and implement strategic program plans, ensuring alignment with the organization's mission and goals.
- Manage program budgets, track expenditures, and ensure financial accountability.
- Oversee the day-to-day operations of multiple projects, ensuring timely and successful completion of deliverables.
- Lead, mentor, and support program staff, fostering a collaborative and high-performing team environment.
- Build and maintain strong relationships with donors, government agencies, local partners, and other stakeholders.
- Monitor program progress, evaluate impact, and prepare comprehensive reports for donors and leadership.
- Identify program risks and challenges, and develop effective mitigation strategies.
- Ensure compliance with donor requirements, organizational policies, and relevant international standards.
- Contribute to fundraising efforts by assisting in the development of proposals and concept notes.
- Stay abreast of current trends, best practices, and emerging issues in humanitarian aid and development.
Qualifications:
- Master's degree in International Development, Public Health, Humanitarian Affairs, Social Sciences, or a related field.
- Minimum of 8 years of progressive experience in program management within the humanitarian or development sector.
- Demonstrated success in managing complex programs with significant budgets.
- Strong understanding of program cycle management, monitoring and evaluation (M&E), and results-based management.
- Proven experience in fundraising and donor relations.
- Excellent leadership, team management, and interpersonal skills.
- Exceptional written and verbal communication skills, with the ability to effectively communicate with diverse audiences.
- Proficiency in project management software and virtual collaboration tools.
- Ability to work independently and manage multiple priorities in a remote setting.
- Experience working in challenging or fragile contexts is a plus.
This remote position offers a competitive salary, comprehensive benefits, and the profound opportunity to make a lasting difference in the lives of vulnerable populations worldwide.
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3
Senior Program Manager - Humanitarian Aid & Development (Remote)
Posted 1 day ago
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Job Description
Our client, a respected international non-profit organization, is seeking a dedicated and experienced Senior Program Manager to lead and oversee humanitarian aid and development initiatives. This is a fully remote position, allowing you to manage impactful programs from your home office while collaborating with teams and partners globally. You will be responsible for the strategic planning, implementation, monitoring, and evaluation of complex programs designed to address critical needs in vulnerable communities. The ideal candidate possesses a deep understanding of humanitarian principles, development frameworks, and project management best practices, with a proven track record of successfully managing large-scale projects in challenging environments. You should be adept at stakeholder engagement, including liaising with government agencies, local partners, and international donors. Strong financial management skills, including budget development and oversight, are essential. This role demands exceptional leadership, communication, and problem-solving abilities, as well as the capacity to navigate complex political and operational landscapes. Experience with proposal writing and fundraising is highly desirable. You will lead and mentor program teams, ensuring effective collaboration and efficient resource utilization. As a remote manager, you must be highly self-motivated, organized, and proficient in using digital collaboration tools to maintain program momentum and achieve objectives. This is an unparalleled opportunity to contribute to meaningful work on a global scale, making a tangible difference in the lives of those in need, all while enjoying the flexibility and autonomy of a remote role. Your expertise in program management and your commitment to humanitarian causes will be central to our mission's success.
Responsibilities:
Responsibilities:
- Develop, implement, and manage strategic humanitarian and development programs.
- Oversee program budgets, financial reporting, and resource allocation.
- Monitor program progress, identify risks, and implement mitigation strategies.
- Ensure programs align with organizational goals and donor requirements.
- Build and maintain strong relationships with stakeholders, partners, and donors.
- Lead and manage program teams, fostering a collaborative work environment.
- Conduct program evaluations and impact assessments.
- Prepare compelling program proposals and fundraising materials.
- Ensure compliance with ethical standards and humanitarian principles.
- Represent the organization in relevant forums and working groups.
- Master's degree in International Development, Humanitarian Affairs, Public Policy, or a related field.
- Minimum of 8 years of progressive experience in program management within the non-profit sector, with a focus on humanitarian aid or development.
- Proven experience in managing complex, multi-faceted programs and budgets.
- Strong understanding of humanitarian principles and international development frameworks.
- Excellent proposal writing, fundraising, and donor relations skills.
- Exceptional leadership, communication, and interpersonal skills.
- Proficiency in project management software and digital collaboration tools.
- Experience working in challenging field environments is an asset.
- Ability to work effectively in a remote, international team setting.
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4
Remote Senior Program Manager - Humanitarian Aid & Development
Posted 19 days ago
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Job Description
Our client is seeking a dedicated and experienced Senior Remote Program Manager to lead vital humanitarian aid and development initiatives. This fully remote position requires a leader with a profound commitment to social impact and a proven ability to manage complex projects in challenging environments. You will be responsible for the strategic planning, implementation, monitoring, and evaluation of diverse programs focused on community empowerment, disaster relief, and sustainable development. The ideal candidate will possess extensive experience in program management within the non-profit sector, coupled with a deep understanding of humanitarian principles and best practices. Strong analytical and problem-solving skills, as well as the ability to navigate complex logistical and political landscapes remotely, are essential. Your responsibilities will include developing project proposals, securing funding, managing budgets, and ensuring compliance with donor requirements. You will work closely with local partners, field teams, and international stakeholders, fostering collaborative relationships through virtual communication channels. Exceptional leadership, communication, and interpersonal skills are crucial for success in this role. We are looking for an individual who can inspire teams, drive results, and advocate for vulnerable populations. The capacity to adapt to evolving needs and emergencies, while maintaining a strategic focus, is highly valued. This is an unparalleled opportunity to make a significant difference in the lives of those in need, contributing to impactful work from a remote location, supporting critical initiatives relevant to communities in and around Nakuru, Nakuru, KE .
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5
Remote Customer Service Manager - Technical Support
Posted 4 days ago
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Job Description
Our client, a rapidly expanding SaaS company known for its innovative software solutions, is seeking an experienced and results-oriented Remote Customer Service Manager to lead their technical support operations. This is a fully remote leadership position responsible for building, training, and managing a high-performing customer support team dedicated to providing exceptional technical assistance. You will play a critical role in ensuring customer satisfaction, driving efficiency, and continuously improving support processes, all from your remote workspace. Your leadership will be instrumental in shaping the customer experience and fostering loyalty.
Responsibilities will include overseeing the day-to-day operations of the technical support team, setting clear performance objectives, and monitoring key metrics such as response times, resolution rates, and customer satisfaction scores. You will be responsible for recruiting, onboarding, training, and coaching customer support representatives, fostering a positive and productive team culture. Developing and implementing effective customer support strategies, policies, and procedures to enhance service delivery and efficiency will be a core function. You will act as an escalation point for complex customer issues, ensuring timely and satisfactory resolution. Analyzing customer feedback and support data to identify trends, root causes of issues, and opportunities for service improvement will be crucial. Collaborating with product, engineering, and sales teams to provide insights into customer needs and product performance is also a key aspect of this role. Implementing and optimizing customer support tools and technologies will be part of your mandate.
The ideal candidate will possess a Bachelor's degree in Business Administration, Communications, or a related field, coupled with a minimum of 5 years of experience in customer service management, with at least 3 years specifically in a technical support leadership role within the software industry. Proven experience in managing remote teams and building high-performing support functions is essential. Strong understanding of SaaS products and the technical support landscape is required. Excellent leadership, communication, problem-solving, and organizational skills are paramount. Proficiency with customer support platforms (e.g., Zendesk, Intercom), CRM systems, and data analysis tools is necessary. The ability to motivate and inspire a remote team, drive continuous improvement, and deliver outstanding customer experiences is critical. If you are a dedicated leader passionate about customer success and ready to make a significant impact remotely, we encourage you to apply.
Responsibilities will include overseeing the day-to-day operations of the technical support team, setting clear performance objectives, and monitoring key metrics such as response times, resolution rates, and customer satisfaction scores. You will be responsible for recruiting, onboarding, training, and coaching customer support representatives, fostering a positive and productive team culture. Developing and implementing effective customer support strategies, policies, and procedures to enhance service delivery and efficiency will be a core function. You will act as an escalation point for complex customer issues, ensuring timely and satisfactory resolution. Analyzing customer feedback and support data to identify trends, root causes of issues, and opportunities for service improvement will be crucial. Collaborating with product, engineering, and sales teams to provide insights into customer needs and product performance is also a key aspect of this role. Implementing and optimizing customer support tools and technologies will be part of your mandate.
The ideal candidate will possess a Bachelor's degree in Business Administration, Communications, or a related field, coupled with a minimum of 5 years of experience in customer service management, with at least 3 years specifically in a technical support leadership role within the software industry. Proven experience in managing remote teams and building high-performing support functions is essential. Strong understanding of SaaS products and the technical support landscape is required. Excellent leadership, communication, problem-solving, and organizational skills are paramount. Proficiency with customer support platforms (e.g., Zendesk, Intercom), CRM systems, and data analysis tools is necessary. The ability to motivate and inspire a remote team, drive continuous improvement, and deliver outstanding customer experiences is critical. If you are a dedicated leader passionate about customer success and ready to make a significant impact remotely, we encourage you to apply.
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6
Senior Program Manager, International Aid & Development
Posted 14 days ago
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Job Description
Our client is seeking a highly experienced and dedicated Senior Program Manager to lead impactful charitable initiatives across various regions. This fully remote role is crucial for the success of our international aid and development programs. You will be responsible for the strategic planning, implementation, and oversight of projects focused on community empowerment, education, and healthcare. Your expertise will guide project teams, manage budgets, and ensure alignment with our organization's mission and objectives.
Key Responsibilities:
Qualifications:
This is a unique opportunity to make a tangible difference in the lives of vulnerable populations. If you are a passionate leader with a commitment to social impact and thrive in a remote work setting, we encourage you to apply for this vital role based remotely with an initial focus on initiatives potentially impacting the Ruiru, Kiambu, KE region and beyond.
Key Responsibilities:
- Develop and execute comprehensive program strategies aligned with organizational goals.
- Manage project lifecycles from conception to completion, ensuring timely and budget-conscious delivery.
- Build and maintain strong relationships with stakeholders, including local communities, government officials, and partner organizations.
- Oversee grant management, reporting, and compliance activities.
- Lead and mentor a diverse, remote-first team of program officers and field staff.
- Conduct needs assessments and feasibility studies to identify new project opportunities.
- Monitor and evaluate program impact, providing data-driven insights for continuous improvement.
- Represent the organization at relevant forums, conferences, and meetings.
- Ensure adherence to ethical standards and best practices in humanitarian work.
Qualifications:
- Master's degree in International Development, Public Administration, Social Sciences, or a related field.
- A minimum of 7-10 years of progressive experience in managing complex humanitarian or development programs, preferably with an international scope.
- Proven track record in fundraising, grant writing, and budget management.
- Exceptional leadership, communication, and interpersonal skills, with the ability to work effectively in a multicultural, remote environment.
- Strong understanding of monitoring and evaluation frameworks.
- Proficiency in project management software and standard office applications.
- Fluency in English required; knowledge of additional languages relevant to program regions is a significant asset.
This is a unique opportunity to make a tangible difference in the lives of vulnerable populations. If you are a passionate leader with a commitment to social impact and thrive in a remote work setting, we encourage you to apply for this vital role based remotely with an initial focus on initiatives potentially impacting the Ruiru, Kiambu, KE region and beyond.
This advertiser has chosen not to accept applicants from your region.
7
Remote Program Manager - International Aid & Development
Posted 16 days ago
Job Viewed
Job Description
We are looking for a dedicated and experienced Remote Program Manager to lead impactful projects within the international aid and development sector. This is a fully remote position, allowing you to contribute your expertise to critical humanitarian initiatives from anywhere in the world. You will be responsible for overseeing the planning, implementation, monitoring, and evaluation of various development programs, ensuring they meet their objectives, adhere to budgets, and achieve sustainable outcomes. This role requires a strong understanding of project management methodologies, grant management, and the complexities of working in diverse cultural contexts. You will collaborate closely with field teams, local partners, donors, and internal stakeholders, utilizing virtual communication tools to maintain seamless coordination. The ideal candidate will possess exceptional leadership, communication, and organizational skills, with a proven track record in managing complex projects in challenging environments. We are seeking individuals who are passionate about making a difference, possess strong analytical abilities, and can adapt to a dynamic, remote work setting. The ability to work autonomously, manage multiple priorities effectively, and foster strong relationships through digital platforms is essential. This position offers a unique opportunity to drive positive social change and contribute to the well-being of communities globally, all while enjoying the flexibility and independence of a remote-first role. Your strategic vision and hands-on management will be key to the success of our vital programs. We are committed to building a diverse and inclusive remote workforce and providing an environment where your contributions can have a profound impact.
Responsibilities:
Responsibilities:
- Develop and manage program strategies, work plans, and budgets.
- Oversee the implementation of development projects in alignment with organizational goals and donor requirements.
- Monitor project progress, identify risks, and implement mitigation strategies.
- Ensure effective grant management, including financial reporting and compliance.
- Build and maintain strong relationships with local partners, beneficiaries, and stakeholders.
- Facilitate virtual team coordination and communication across different geographical locations.
- Conduct needs assessments and impact evaluations for program effectiveness.
- Represent the organization in relevant forums and meetings.
- Prepare regular progress reports for internal management and external donors.
- Foster a culture of learning and continuous improvement within program teams.
- Master's degree in International Development, Public Policy, Social Sciences, or a related field.
- Minimum of 6 years of experience in program management within the non-profit or development sector.
- Proven experience in managing complex international development projects.
- Strong understanding of project management principles (e.g., PMP, PRINCE2) and grant management.
- Experience working with diverse cultural contexts and international partners.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in using project management software and virtual collaboration tools.
- Demonstrated ability to work independently and manage workload effectively in a remote environment.
- Experience in monitoring and evaluation (M&E) is highly desirable.
- Fluency in English; proficiency in other relevant languages is a plus.
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8
Senior Customer Success Manager - Remote Client Advocate
Posted 2 days ago
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Job Description
Our client, a leading provider of innovative SaaS solutions, is seeking a proactive and empathetic Senior Customer Success Manager to join their fully remote team. In this role, you will be the primary point of contact for a portfolio of key clients, ensuring they derive maximum value from our products and services. Your mission will be to foster strong, long-term relationships, drive customer adoption and satisfaction, and identify opportunities for upsell and cross-sell. The ideal candidate is a skilled communicator, a problem-solver, and possesses a deep understanding of customer relationship management and retention strategies.
Responsibilities:
Qualifications:
Responsibilities:
- Build and maintain strong, trusting relationships with a designated portfolio of clients.
- Proactively engage with clients to understand their business objectives and challenges.
- Develop and execute tailored success plans to ensure clients achieve their desired outcomes.
- Drive product adoption and usage by providing ongoing training, resources, and best practice guidance.
- Monitor client health scores and proactively address potential issues before they escalate.
- Identify and nurture opportunities for account expansion, including upsells and cross-sells.
- Act as the voice of the customer internally, advocating for their needs and providing feedback to product, sales, and engineering teams.
- Conduct regular business reviews with clients to assess progress and identify new opportunities.
- Manage client escalations effectively, ensuring timely and satisfactory resolutions.
- Contribute to the development of customer success best practices and resources.
- Collaborate effectively with sales, support, and product teams in a remote environment.
- Track and report on key customer success metrics, such as retention rates, churn, and customer satisfaction (CSAT/NPS).
Qualifications:
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Minimum of 6 years of experience in customer success, account management, or a client-facing role, preferably in a SaaS environment.
- Proven ability to build and maintain strong relationships with a diverse client base.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving and negotiation skills.
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, ChurnZero).
- Ability to understand complex technical concepts and explain them clearly to non-technical audiences.
- Demonstrated ability to manage multiple priorities and deadlines in a fast-paced, remote setting.
- Proactive and results-oriented mindset with a passion for helping customers succeed.
- Experience in conducting effective client business reviews.
- Familiarity with subscription-based business models is highly desirable.
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