1,569 Senior Spa Manager Wellness Operations jobs in Kenya
Director of Virtual Spa Operations & Wellness Programs
Posted 6 days ago
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Job Description
Our client is revolutionizing the beauty and wellness industry by seeking a visionary Director of Virtual Spa Operations & Wellness Programs. This is a premier, fully remote leadership opportunity for an individual passionate about delivering exceptional client experiences and innovative wellness solutions through digital platforms. You will be responsible for conceptualizing, developing, and executing comprehensive virtual spa operations and a diverse range of wellness programs designed to promote holistic well-being. The ideal candidate will possess extensive experience in spa management, wellness program development, and a deep understanding of digital service delivery. You will lead a team of remote wellness practitioners and customer service professionals, ensuring seamless service delivery and client satisfaction. This role requires strong strategic planning, operational oversight, and a commitment to fostering a positive and supportive remote work environment.
Responsibilities:
Responsibilities:
- Develop and implement the overall strategy for virtual spa operations and online wellness programs.
- Oversee the daily operations of the virtual spa, ensuring high-quality service delivery.
- Design, curate, and manage a diverse portfolio of online wellness services, including virtual consultations, guided meditations, fitness classes, and mindfulness sessions.
- Recruit, train, and manage a remote team of wellness professionals (e.g., therapists, coaches, instructors).
- Establish and maintain service standards, protocols, and quality assurance measures for all virtual offerings.
- Develop and manage budgets, forecasts, and resource allocation for the virtual spa and wellness programs division.
- Collaborate with marketing and technology teams to enhance the user experience and promote virtual services.
- Monitor industry trends and incorporate innovative wellness practices and technologies.
- Analyze performance metrics, gather client feedback, and implement improvements to enhance service offerings and client satisfaction.
- Ensure compliance with all relevant health, safety, and data privacy regulations.
- Foster a collaborative and supportive team culture within a remote work setting.
- Bachelor's degree in Hospitality Management, Business Administration, Wellness, or a related field. A Master's degree is a plus.
- Minimum of 8 years of progressive experience in spa management, wellness program development, or a related field, with at least 3 years in a leadership role.
- Demonstrated experience in developing and managing online or virtual service delivery models.
- Strong understanding of various wellness modalities and a passion for holistic health.
- Proven ability to lead and motivate remote teams.
- Excellent strategic planning, operational management, and financial acumen.
- Exceptional communication, interpersonal, and customer service skills.
- Proficiency in using virtual collaboration tools and spa management software.
- Experience in digital marketing and online service promotion is advantageous.
- Certification in relevant wellness disciplines (e.g., yoga, meditation, coaching) is a plus.
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Senior Spa Operations Manager & Wellness Strategist
Posted today
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Job Description
Our client is seeking a visionary and results-oriented Senior Spa Operations Manager & Wellness Strategist to lead their wellness division, operating in a fully remote capacity. This executive role is responsible for developing and implementing strategies to enhance the spa and wellness experience, optimize operational efficiency, and drive revenue growth. You will oversee all aspects of spa and wellness services, including staff management, client relations, inventory control, and marketing initiatives. The ideal candidate possesses a comprehensive understanding of the beauty and wellness industry, advanced knowledge of spa therapies and treatments, and proven experience in operations management. This is a remote-first position requiring exceptional leadership, interpersonal, and strategic planning skills. You will collaborate with various stakeholders, including therapists, aestheticians, and business development teams, to ensure a seamless and high-quality client experience. Responsibilities include developing service protocols, managing budgets, curating wellness programs, and implementing customer satisfaction initiatives. Proficiency in spa management software and a strong understanding of marketing and sales strategies within the wellness sector are essential. You will also be responsible for staying abreast of industry trends, identifying new service offerings, and ensuring compliance with health and safety regulations. The ability to effectively manage a remote team, inspire excellent service delivery, and maintain strong client relationships is paramount. This position offers a unique opportunity to shape the future of wellness offerings for our client, impacting their services and client experience for locations including Garissa, Garissa, KE , all managed remotely.
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Senior Spa Operations Manager - Remote Wellness Program Development
Posted 22 days ago
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Job Description
Our client is seeking a highly experienced and passionate Senior Spa Operations Manager to lead their remote wellness program development and operational strategies. This is a fully remote position, ideal for an individual with a deep understanding of spa operations, client experience, and wellness modalities, who thrives in a distributed work environment. You will be responsible for designing, implementing, and overseeing innovative wellness programs, developing operational frameworks, and ensuring the highest standards of service delivery across a network of affiliated wellness centers. Your role will involve extensive research into wellness trends, staff training program development, and strategic planning for service expansion. The ideal candidate possesses strong leadership qualities, exceptional organizational skills, and a proven ability to drive operational excellence in the beauty and wellness sector from a distance.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Develop and refine operational strategies for spa and wellness services, ensuring efficiency and quality.
- Design and implement innovative wellness programs and treatment protocols, aligning with current industry trends.
- Create comprehensive training materials and virtual training programs for spa therapists and wellness practitioners.
- Establish and maintain high standards for customer service and client experience in all wellness offerings.
- Conduct market research to identify new wellness services, products, and technologies to incorporate.
- Develop operational budgets and manage expenses effectively.
- Monitor operational performance metrics and implement continuous improvement initiatives.
- Collaborate with marketing and sales teams to promote wellness offerings and drive client acquisition.
- Ensure compliance with health, safety, and sanitation regulations in all operational aspects.
- Manage relationships with suppliers and vendors for spa and wellness products.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, Wellness, or a related field.
- Minimum of 7 years of progressive experience in spa or wellness management, with a strong focus on operations.
- Demonstrated experience in developing and launching new wellness programs or services.
- In-depth knowledge of various spa treatments, modalities, and wellness therapies.
- Proven ability to manage operational budgets and drive profitability.
- Excellent leadership, team management, and communication skills, with experience in remote team oversight.
- Strong analytical and problem-solving abilities.
- Proficiency in spa management software and general office productivity tools.
- Experience in creating and delivering training programs.
- Passion for the beauty and wellness industry and a commitment to client well-being.
This advertiser has chosen not to accept applicants from your region.
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Senior Spa Manager - Wellness Operations
Posted 14 days ago
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Job Description
Our client, a luxury wellness retreat, is seeking a highly experienced and passionate Senior Spa Manager to lead their renowned spa operations, entirely remotely. This is a unique opportunity for a seasoned professional to oversee the strategic direction, operational excellence, and guest experience of a high-end spa facility. You will be responsible for developing and implementing innovative treatment menus, managing a diverse team of therapists and wellness practitioners, controlling operational costs, and ensuring the highest standards of service delivery. The ideal candidate will possess a deep understanding of spa management, wellness trends, aromatherapy, and various therapeutic modalities. Strong leadership, exceptional communication, and meticulous organizational skills are essential. You will focus on driving revenue through effective marketing initiatives, loyalty programs, and strategic partnerships. The ability to lead and motivate a remote team, maintain impeccable service standards, and adapt to evolving guest expectations is paramount. This role requires a proactive approach, a keen eye for detail, and a commitment to creating a tranquil and rejuvenating experience for every guest. This is a remarkable chance to shape the future of a leading wellness destination from the comfort of your own home, ensuring an unparalleled guest experience.
Key Responsibilities:
Key Responsibilities:
- Oversee all aspects of spa operations, ensuring seamless service delivery and adherence to luxury standards.
- Develop and manage the spa budget, controlling expenses and maximizing profitability.
- Create and implement innovative spa treatment menus, wellness programs, and retail offerings.
- Lead, train, and motivate the spa team, fostering a positive and professional work environment.
- Manage therapist schedules, performance, and ongoing professional development.
- Ensure compliance with all health, safety, and hygiene regulations.
- Develop and execute marketing strategies to attract and retain clientele.
- Manage inventory of spa products and retail stock, ensuring optimal levels and quality.
- Monitor guest feedback and implement improvements to enhance the overall guest experience.
- Collaborate with other departments to ensure a cohesive guest experience.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 6 years of progressive experience in spa management, with at least 3 years in a senior leadership role.
- Proven experience in managing luxury spa operations with a focus on exceptional guest service.
- In-depth knowledge of various spa treatments, therapies, and wellness modalities.
- Strong understanding of spa financial management, budgeting, and P&L responsibility.
- Excellent leadership, team-building, and communication skills.
- Proficiency in spa management software and POS systems.
- Ability to develop and implement effective marketing and sales strategies.
- A passion for wellness and a commitment to delivering outstanding guest experiences.
- Experience working in a remote management capacity is highly desirable.
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Lead Cosmetologist & Spa Operations Manager
Posted 15 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Cosmetologist and Spa Operations Manager to oversee their premier beauty and wellness center. This is a fully remote position, allowing you to manage operations and client consultations from the comfort of your home office. The ideal candidate will have a comprehensive background in cosmetology, a proven track record in spa management, and exceptional leadership abilities. You will be responsible for ensuring the highest standards of client service, staff training and development, inventory management, and the overall operational efficiency of the spa. This role requires a deep understanding of various beauty treatments, skincare science, and the latest industry trends. You will also play a crucial role in developing and implementing new service offerings, marketing strategies, and client retention programs. The successful candidate will manage a team of aestheticians, therapists, and receptionists, fostering a positive and productive work environment. Key responsibilities include setting performance goals, conducting regular reviews, managing schedules, and ensuring compliance with health and safety regulations. Client consultation will be a significant part of the role, requiring excellent communication and interpersonal skills to understand client needs and recommend appropriate treatments. Proficiency in spa management software and online booking systems is essential. This position is based in Ongata Rongai, Kajiado, KE , but is managed remotely. We are looking for an innovative individual with a passion for the beauty and wellness industry, who can drive growth and enhance the client experience. A cosmetology certification from a recognized institution and a minimum of 7 years of experience in the field, with at least 3 years in a management capacity, are required. Strong business acumen, financial management skills, and a commitment to continuous improvement are also necessary. You will be instrumental in shaping the spa's reputation and ensuring client satisfaction through exceptional service delivery. This remote role requires self-discipline, excellent organizational skills, and the ability to motivate a team from a distance. Opportunities for professional development and staying current with global beauty trends will be provided. Join us in redefining beauty and wellness experiences through cutting-edge practices and unparalleled customer care, all managed from a flexible, remote setting.
This advertiser has chosen not to accept applicants from your region.
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Lead Aesthetician & Spa Operations Manager
Posted 19 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Aesthetician & Spa Operations Manager to oversee and elevate the standards of their renowned beauty and wellness center. This position is a unique opportunity to work remotely, managing the strategic and operational aspects of the spa, including staff supervision, client experience enhancement, and service quality assurance. The ideal candidate will possess a passion for the beauty industry, exceptional leadership capabilities, and a thorough understanding of aesthetic treatments and spa management. You will be responsible for ensuring that all services meet the highest standards of quality and client satisfaction. This role requires a proactive approach to problem-solving, excellent communication skills, and the ability to inspire and motivate a team, even in a virtual setting.
Responsibilities:
Qualifications:
This remote role requires you to be deeply involved in the strategic direction and operational excellence of the spa, ensuring consistent quality and client satisfaction from wherever you operate. The core focus of your contributions will be to enhance the overall client journey and maintain the reputation of excellence for the services offered.
Responsibilities:
- Oversee daily spa operations, ensuring a seamless and luxurious client experience.
- Manage, train, and mentor a team of aestheticians and spa therapists, fostering a positive and high-performing work environment.
- Develop and implement standard operating procedures (SOPs) for all aesthetic treatments and spa services.
- Maintain strict hygiene and sanitation standards throughout the spa facilities.
- Manage inventory of spa products and supplies, ensuring optimal stock levels and cost-effectiveness.
- Develop and execute marketing strategies to attract new clients and retain existing ones.
- Handle client inquiries, feedback, and complaints with professionalism and efficiency.
- Stay abreast of the latest trends, technologies, and treatments in the beauty and wellness industry.
- Develop and manage service menus, pricing, and promotional offers.
- Collaborate with management on budgeting, financial performance, and operational efficiency.
- Ensure compliance with all relevant health and safety regulations.
- Develop and deliver advanced aesthetic treatments, including facials, peels, microdermabrasion, and laser therapies (if applicable).
Qualifications:
- Certification/Diploma in Aesthetics or Cosmetology from a recognized institution.
- Minimum of 5-7 years of experience as a practicing aesthetician, with at least 3 years in a supervisory or management role.
- Proven experience in managing spa operations, including staff management, client relations, and inventory control.
- Excellent knowledge of a wide range of aesthetic treatments, skincare products, and beauty equipment.
- Strong leadership, communication, and interpersonal skills.
- Ability to develop and implement effective operational strategies.
- Proficiency in spa management software and general office productivity tools.
- A passion for delivering exceptional client service and exceeding expectations.
- Ability to motivate and guide a remote or hybrid team effectively.
- Experience in virtual consultation and client engagement is a plus.
This remote role requires you to be deeply involved in the strategic direction and operational excellence of the spa, ensuring consistent quality and client satisfaction from wherever you operate. The core focus of your contributions will be to enhance the overall client journey and maintain the reputation of excellence for the services offered.
This advertiser has chosen not to accept applicants from your region.
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Lead Aesthetician and Spa Operations Manager
Posted 3 days ago
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Job Description
Our client is a luxury wellness retreat dedicated to providing unparalleled beauty and wellness experiences. We are seeking an exceptional Lead Aesthetician and Spa Operations Manager to oversee our spa services and ensure the highest standards of client care and operational excellence. This is a fully remote position, allowing for flexible work arrangements while managing the strategic direction and quality of our spa offerings. The ideal candidate combines advanced aesthetic expertise with strong leadership and business management skills.
Responsibilities:
Responsibilities:
- Lead and mentor a team of highly skilled aestheticians, fostering a culture of continuous learning and professional development.
- Develop and refine advanced skincare treatment protocols, ensuring they are innovative, effective, and meet client expectations.
- Oversee daily spa operations, including scheduling, inventory management, client relations, and staff supervision.
- Ensure strict adherence to hygiene, sanitation, and safety standards within the spa environment.
- Manage client consultations, providing expert advice on skincare concerns and recommending personalized treatment plans.
- Drive service revenue and profitability through upselling, cross-selling, and effective client retention strategies.
- Source, evaluate, and implement new product lines and treatment technologies to enhance the spa's offerings.
- Develop and deliver training programs for spa staff on new treatments, products, and service standards.
- Collaborate with marketing teams to develop promotional campaigns and enhance the spa's brand image.
- Monitor client feedback and implement improvements to enhance the overall guest experience.
- Manage vendor relationships and negotiate favorable terms for products and equipment.
- Maintain detailed client records and ensure confidentiality.
- Advanced Diploma or Certification in Cosmetology/Aesthetics from a recognized institution.
- Minimum of 8 years of experience as a practicing Aesthetician, with at least 3 years in a supervisory or management role within a high-end spa or beauty clinic.
- Extensive knowledge of a wide range of aesthetic treatments, skin analysis techniques, and cosmetic ingredients.
- Proven experience in spa operations management, including staff management, inventory control, and financial oversight.
- Excellent client consultation and communication skills, with a passion for providing exceptional customer service.
- Strong leadership qualities with the ability to motivate and inspire a team.
- Proficiency in spa management software and relevant technology platforms.
- Knowledge of marketing principles and strategies within the beauty and wellness industry.
- Ability to work independently, manage multiple priorities, and maintain high standards in a remote setting.
- A creative mindset with a flair for innovation in beauty treatments and client experience.
- Certification in specialized treatments (e.g., laser, advanced peels) is a plus.
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Senior Spa Operations Manager
Posted 22 days ago
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Job Description
Our client, a prestigious name in the hospitality and wellness sector, is seeking an experienced and passionate Senior Spa Operations Manager to lead their operations from a remote position. This role is integral to delivering exceptional client experiences and ensuring the smooth, profitable functioning of their wellness services. You will be responsible for overseeing all aspects of spa operations, including staff management, treatment scheduling, inventory control, client relations, and adherence to the highest standards of service and hygiene. The ideal candidate will possess a strong background in spa management, a deep understanding of various wellness therapies, and excellent leadership and customer service skills. You will manage budgets, drive revenue through sales and promotions, and implement strategies to enhance guest satisfaction and loyalty. Proficiency with spa management software and a keen eye for detail are essential. We are looking for a highly motivated individual with a passion for wellness and a proven ability to lead and inspire a team in a remote environment. This is an exciting opportunity to contribute to the success of a renowned brand and shape the future of their client-focused wellness offerings.
Responsibilities:
Responsibilities:
- Oversee daily spa operations, ensuring a seamless and luxurious guest experience.
- Manage and mentor a team of spa therapists and front desk staff, fostering a positive and professional work environment.
- Develop and implement operational policies and procedures to maintain high service standards.
- Manage spa inventory, including product ordering, stock control, and retail sales.
- Develop and execute marketing and promotional strategies to drive spa bookings and revenue.
- Ensure compliance with all health, safety, and sanitation regulations.
- Handle client inquiries, feedback, and complaints with professionalism and efficiency.
- Manage spa budget, including P&L responsibility and cost control measures.
- Stay abreast of industry trends, new treatments, and wellness technologies.
- Collaborate with other departments to ensure integrated guest services.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in spa management or a related role within the wellness industry.
- Proven experience in staff management, training, and development.
- Strong understanding of various spa treatments, therapies, and product lines.
- Excellent financial acumen, with experience in budget management and P&L oversight.
- Exceptional customer service, communication, and interpersonal skills.
- Proficiency in spa management software (e.g., Mindbody, Fresha) and Microsoft Office Suite.
- Ability to work independently and lead a remote team effectively.
- Passion for wellness and a commitment to delivering high-quality service.
This advertiser has chosen not to accept applicants from your region.
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Lead Esthetician & Spa Operations Manager
Posted 22 days ago
Job Viewed
Job Description
Our client, a premier wellness retreat, is seeking a highly skilled and motivated Lead Esthetician & Spa Operations Manager to oversee their exceptional spa services. This is a fully remote position, allowing you to manage operations and client experience from anywhere. You will be responsible for delivering a wide range of advanced esthetic treatments, including facials, chemical peels, microdermabrasion, and body treatments. In addition to providing outstanding client care, you will manage the day-to-day operations of the spa, ensuring smooth service delivery and adherence to the highest standards of hygiene and professionalism. This includes staff scheduling, inventory management, and client relationship management. The ideal candidate will possess extensive knowledge of skincare science, product ingredients, and treatment protocols. Strong leadership and team management skills are essential, along with the ability to train and mentor junior estheticians. Excellent customer service and communication skills are paramount to creating a relaxing and personalized client experience. Proficiency in using spa management software for booking, client records, and reporting is required. We are looking for a passionate and dedicated individual with a commitment to continuous learning and staying abreast of the latest trends in the beauty and wellness industry. A valid esthetician license and certifications in advanced treatments are mandatory. A minimum of 7 years of experience as an esthetician, with at least 3 years in a supervisory or management role, is required. This role presents a unique opportunity to lead and inspire a team, elevate the client experience, and contribute to the success of a highly reputable wellness brand, all while enjoying the flexibility of remote work. The challenge involves maintaining exceptional service standards and operational efficiency. The objective is to enhance client satisfaction and retention. The opportunity is to grow within a respected organization focused on well-being and professional development. Your leadership will be key to the spa's continued excellence.
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Remote Spa Operations Manager
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a passionate and experienced Spa Operations Manager to lead and enhance their wellness services, operating entirely remotely. This role requires a blend of leadership, customer service expertise, and operational management acumen to ensure the highest standards of client experience and business efficiency. You will be responsible for overseeing daily spa operations, managing staff, optimizing service delivery, and implementing strategies to drive revenue growth and client satisfaction. The ideal candidate will have a deep understanding of the beauty and wellness industry, coupled with strong organizational and communication skills. Responsibilities include recruiting, training, and managing spa therapists and front-desk staff, developing service menus and promotional strategies, and ensuring adherence to strict hygiene and safety protocols. You will also manage inventory of spa products, oversee appointment scheduling, and handle client inquiries and feedback. Financial management, including budgeting, expense control, and revenue forecasting, will be a key component of the role. The ability to foster a positive and supportive team environment, even remotely, is essential. This position offers an exciting opportunity to shape the direction of a premier spa service within a flexible, remote work structure. We are looking for a results-driven individual with a commitment to excellence and a flair for creating a tranquil and rejuvenating atmosphere for clients. Join our dedicated team and elevate the spa experience for our clientele from anywhere!
Responsibilities:
Responsibilities:
- Oversee all aspects of daily spa operations and service delivery.
- Recruit, train, mentor, and manage spa staff, including therapists and receptionists.
- Develop and implement service menus, treatment protocols, and promotional packages.
- Ensure the highest standards of client care and satisfaction.
- Manage appointment scheduling and optimize therapist utilization.
- Oversee inventory management for spa products and supplies.
- Implement and enforce strict hygiene, sanitation, and safety protocols.
- Manage spa budget, control expenses, and drive revenue growth initiatives.
- Handle client inquiries, feedback, and resolve any service-related issues.
- Develop and execute marketing strategies to attract and retain clients.
- Maintain and enhance the spa's brand image and reputation.
- Ensure compliance with all relevant industry regulations and standards.
- Bachelor's degree in Business Administration, Hospitality Management, or a related field.
- Minimum of 5 years of experience in spa management or a senior role within the wellness/beauty industry.
- Proven leadership and team management skills.
- Strong understanding of spa treatments, products, and industry trends.
- Excellent customer service and interpersonal skills.
- Proficiency in spa management software and scheduling systems.
- Experience with financial management, budgeting, and P&L responsibility.
- Knowledge of health, safety, and hygiene regulations.
- Ability to work independently and effectively manage remote operations.
- Strong marketing and sales acumen.
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