2,518 Senior Remote Field Service Engineer Industrial Machinery jobs in Kenya
Remote Field Service Engineer - Specialised Equipment
Posted 3 days ago
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Job Description
Our client is recruiting a highly skilled Remote Field Service Engineer with expertise in maintaining and repairing specialized industrial equipment. This role is designed for individuals who can provide remote technical support, troubleshoot complex issues, and guide on-site technicians through intricate repair processes. You will be the primary point of contact for technical support escalations, analyzing diagnostic data, and developing detailed step-by-step instructions for field technicians. Proficiency in using remote diagnostic tools, augmented reality (AR) platforms, and video conferencing for real-time assistance is critical. Your responsibilities include creating technical documentation, troubleshooting guides, and training materials for both end-users and junior service personnel. You will collaborate closely with engineering and product development teams to identify recurring issues and contribute to product improvements. This position requires a strong understanding of mechanical, electrical, and software systems relevant to the specialized equipment. The ability to clearly communicate complex technical information to individuals with varying levels of expertise is essential. You will play a vital role in ensuring minimal downtime for our client's customers by providing timely and effective remote support. This is a demanding but rewarding role that offers the flexibility of a remote work environment, allowing you to contribute your expertise from anywhere. Success in this role hinges on your problem-solving skills, technical acumen, and ability to effectively manage remote support operations. You will be instrumental in maintaining customer satisfaction and upholding our client's reputation for reliable service. This is an exceptional opportunity for a seasoned engineer to apply their skills in a flexible, remote capacity, focusing on high-impact technical solutions.
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Remote Field Service Engineer - Specialized Equipment
Posted 20 days ago
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Job Description
Our client is actively seeking a highly skilled and experienced Remote Field Service Engineer to provide expert support for specialized industrial equipment across various client sites. This is a fully remote role, allowing you to manage your service calls and customer interactions from your home base. The ideal candidate will possess a strong mechanical and electrical aptitude, exceptional problem-solving skills, and a commitment to delivering outstanding customer service. You will be responsible for diagnosing, troubleshooting, repairing, and performing preventative maintenance on complex machinery. This requires meticulous attention to detail, the ability to interpret technical manuals and schematics, and proficiency with diagnostic tools and software. Strong communication skills are essential for effectively interacting with clients, understanding their issues, and explaining technical solutions clearly. While the role is remote, you may be required to travel to client locations as needed for installations, major repairs, or training. You will be expected to maintain detailed service records, manage spare parts inventory, and contribute to product improvement feedback. This is an excellent opportunity for an independent and technically adept professional looking for a challenging and rewarding remote career in installation and maintenance. Key Responsibilities:
- Perform on-site and remote diagnostics, troubleshooting, and repair of specialized industrial equipment.
- Conduct routine preventative maintenance and inspections to ensure optimal equipment performance and longevity.
- Interpret complex technical manuals, schematics, and blueprints to identify root causes of issues.
- Utilize advanced diagnostic tools, multimeters, oscilloscopes, and other testing equipment.
- Provide technical guidance and support to clients, explaining technical issues and solutions in a clear, concise manner.
- Manage and coordinate service schedules and logistics for timely client support.
- Maintain accurate and detailed service reports, including findings, actions taken, and parts used.
- Manage and track spare parts inventory to ensure availability for repairs.
- Collaborate with engineering and product development teams to provide feedback on equipment performance and suggest improvements.
- Ensure adherence to all safety regulations and company policies during service operations.
- Develop and deliver technical training to client personnel as required.
- Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 5 years of hands-on experience as a Field Service Engineer, with a focus on specialized industrial machinery.
- Proven expertise in diagnosing and repairing complex mechanical, electrical, and electronic systems.
- Strong proficiency with diagnostic tools, software, and interpreting technical documentation.
- Excellent problem-solving, analytical, and troubleshooting skills.
- Exceptional customer service and communication abilities, both written and verbal.
- Ability to work independently with minimal supervision and manage time effectively.
- Willingness to travel to client sites as required, adhering to safety protocols.
- Proficiency in using a computer for reporting and communication.
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Remote Field Service Technician - Specialised Equipment
Posted 10 days ago
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Job Description
Our client is seeking a highly skilled and experienced Remote Field Service Technician specializing in the maintenance and repair of complex equipment. While the role is based remotely for management and support, it requires the flexibility for on-site service calls as needed across various client locations. This position is ideal for a hands-on professional with a strong mechanical and electrical aptitude, capable of diagnosing and resolving intricate technical issues. You will be responsible for performing scheduled preventative maintenance, conducting diagnostic tests, repairing faulty equipment, and ensuring optimal performance of machinery. Key duties include troubleshooting equipment malfunctions, replacing defective parts, calibrating systems, and providing technical guidance to end-users. The successful candidate will possess a deep understanding of the specific equipment types relevant to our client's industry, along with a proven ability to work independently and manage service schedules effectively. Excellent diagnostic skills, meticulous attention to detail, and a commitment to safety protocols are essential. Proficiency with diagnostic tools, multimeters, and hand tools is a must. The ability to interpret technical manuals and schematics is critical. While much of the coordination and planning will be remote, there will be a need for travel to client sites to perform hands-on work. Therefore, a valid driver's license and willingness to travel are required. This role offers a competitive hourly rate and the opportunity to work with advanced technologies. You will be an integral part of ensuring client satisfaction through timely and effective technical support. We are looking for individuals who are resourceful, reliable, and possess excellent communication skills to interact with clients and internal support teams. This is a unique opportunity for a seasoned technician to leverage their expertise in a role that balances remote coordination with essential on-site problem-solving. Our client values proactive technicians who can identify potential issues and implement preventative measures. You will be expected to maintain detailed service reports and provide feedback on equipment performance and potential improvements. This position requires a strong sense of responsibility and a dedication to providing high-quality service.
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Senior Remote Field Service & Installation Engineer (Specialty Equipment)
Posted 5 days ago
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Job Description
Our client is seeking a highly skilled and experienced Senior Remote Field Service & Installation Engineer specializing in complex industrial equipment. This fully remote role requires a dedicated professional who can provide expert-level technical support, installation, and maintenance services to clients globally, primarily through remote assistance and troubleshooting. You will be the primary technical point of contact, ensuring our client's equipment operates at peak performance and client satisfaction is maintained. Your ability to diagnose and resolve intricate technical issues remotely, guide on-site personnel, and ensure successful installations is critical.
Key responsibilities include providing remote technical support for the installation, commissioning, and troubleshooting of specialty industrial machinery. You will develop detailed installation plans and procedures, and guide client-site technicians through complex setup processes via video conferencing, remote desktop access, and phone support. Diagnosing hardware and software issues, recommending corrective actions, and coordinating with the engineering and product development teams to resolve complex problems will be essential. You will also be responsible for documenting service reports, maintaining knowledge bases, and contributing to the development of training materials for both clients and internal support teams. Proactively identifying potential equipment failures or performance issues and recommending preventive maintenance measures will be a key aspect of the role. Staying abreast of the latest technological advancements and product updates for our client's equipment is crucial. You may occasionally be required to travel for critical on-site interventions, though the role is predominantly remote.
The ideal candidate will possess an Associate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related technical field. A minimum of 5 years of hands-on experience in field service, installation, and maintenance of complex industrial equipment is required. Proven experience troubleshooting mechanical, electrical, and software issues is essential. Exceptional ability to guide non-technical personnel through technical procedures remotely is a must. Strong communication, interpersonal, and problem-solving skills are paramount for effectively interacting with clients and internal teams. Proficiency with remote diagnostic tools, video conferencing platforms, and technical documentation software is required. You should be highly organized, self-motivated, and capable of managing your time effectively to prioritize and resolve urgent client needs in a remote setting. A customer-centric mindset and a commitment to providing outstanding technical support are highly valued. This is an excellent opportunity to leverage your technical expertise in a remote-first environment, supporting a global client base.
Key responsibilities include providing remote technical support for the installation, commissioning, and troubleshooting of specialty industrial machinery. You will develop detailed installation plans and procedures, and guide client-site technicians through complex setup processes via video conferencing, remote desktop access, and phone support. Diagnosing hardware and software issues, recommending corrective actions, and coordinating with the engineering and product development teams to resolve complex problems will be essential. You will also be responsible for documenting service reports, maintaining knowledge bases, and contributing to the development of training materials for both clients and internal support teams. Proactively identifying potential equipment failures or performance issues and recommending preventive maintenance measures will be a key aspect of the role. Staying abreast of the latest technological advancements and product updates for our client's equipment is crucial. You may occasionally be required to travel for critical on-site interventions, though the role is predominantly remote.
The ideal candidate will possess an Associate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related technical field. A minimum of 5 years of hands-on experience in field service, installation, and maintenance of complex industrial equipment is required. Proven experience troubleshooting mechanical, electrical, and software issues is essential. Exceptional ability to guide non-technical personnel through technical procedures remotely is a must. Strong communication, interpersonal, and problem-solving skills are paramount for effectively interacting with clients and internal teams. Proficiency with remote diagnostic tools, video conferencing platforms, and technical documentation software is required. You should be highly organized, self-motivated, and capable of managing your time effectively to prioritize and resolve urgent client needs in a remote setting. A customer-centric mindset and a commitment to providing outstanding technical support are highly valued. This is an excellent opportunity to leverage your technical expertise in a remote-first environment, supporting a global client base.
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Remote Lead Field Service Engineer (Specialized Equipment)
Posted 6 days ago
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Job Description
Our client, a leader in advanced industrial automation, is actively recruiting a Lead Field Service Engineer to manage and support installation and maintenance operations from a fully remote capacity. This role is pivotal in ensuring our clients’ complex machinery operates at peak performance. You will be responsible for remote diagnostics, troubleshooting, and providing technical guidance to on-site technicians for installation, repair, and preventive maintenance of specialized equipment. The ideal candidate will possess a comprehensive understanding of mechanical, electrical, and software systems integral to our product lines. This position requires exceptional problem-solving abilities and the capacity to guide field teams effectively through virtual communication channels. You will play a key role in developing and refining maintenance protocols, documenting technical solutions, and contributing to product improvement feedback. This is a significant opportunity to apply your expertise in installation and maintenance, contributing to operational excellence for businesses located around Ruiru, Kiambu, KE , all while enjoying the flexibility of a remote-first career. A Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related technical field, combined with extensive hands-on experience, is essential. Certifications in relevant equipment or control systems are highly desirable. Demonstrated success in a remote support role, excellent communication skills, and the ability to manage multiple priorities are critical. Join our innovative team and be at the forefront of remote technical support.
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Remote Field Service Technician (Specialized Equipment)
Posted 20 days ago
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Job Description
Our client is seeking a highly skilled and motivated Remote Field Service Technician to join their dynamic team. This is a critical role responsible for the remote diagnosis, troubleshooting, and guidance on the installation and maintenance of specialized industrial equipment. While the role is fully remote, you will be interacting with clients and on-site teams across various locations, providing expert technical support and ensuring optimal performance of deployed systems. Your primary responsibility will involve leveraging advanced diagnostic tools, remote access software, and detailed technical documentation to guide on-site personnel through complex installation procedures and intricate maintenance tasks. You will be expected to document all interactions, resolutions, and findings thoroughly, contributing to a knowledge base that enhances future support efforts. This position demands exceptional problem-solving abilities, a proactive approach to identifying potential issues, and the capacity to communicate technical information clearly and concisely to both technical and non-technical audiences. The ideal candidate will possess a strong background in electromechanical systems, industrial automation, or a related field, with a proven track record of success in technical support or field service roles. You must be adept at working independently, managing your time effectively, and maintaining a high level of professionalism under pressure. Regular participation in virtual team meetings, product training sessions, and collaborative problem-solving initiatives will be integral to this role. A commitment to continuous learning and staying abreast of the latest technological advancements within our client's industry is essential for success in this role. The ability to interpret schematics, blueprints, and technical manuals is a must. This role offers a unique opportunity to contribute to a global leader in specialized equipment manufacturing while enjoying the flexibility and autonomy of a remote work environment. The designated work area for this role is theoretically **Malindi, Kilifi, KE**, but the work itself is performed remotely from your chosen location.
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5
Senior Remote Field Service & Installation Engineer (Specialized Equipment)
Posted 19 days ago
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Job Description
Our client is seeking a highly skilled Senior Remote Field Service & Installation Engineer to join their dedicated team, focusing on specialized industrial equipment. This role is primarily remote, with the expectation of occasional on-site travel for complex installations or critical maintenance as needed. You will be responsible for providing expert remote technical support, troubleshooting, and guidance for the installation, commissioning, and maintenance of sophisticated machinery. The ideal candidate will possess extensive hands-on experience with electromechanical systems, advanced diagnostic skills, and a thorough understanding of technical documentation. You will act as a key point of contact for clients, offering remote assistance via video calls, remote diagnostics software, and detailed step-by-step instructions. Excellent communication, problem-solving abilities, and the capacity to guide less experienced technicians remotely are crucial. As a remote-first role, strong self-management, proactive communication, and proficiency with remote collaboration tools are paramount.
Responsibilities:
Qualifications:
Responsibilities:
- Provide expert remote technical support for installation, troubleshooting, and maintenance of specialized equipment.
- Guide clients and on-site technicians through complex installation and repair procedures via remote communication channels.
- Utilize remote diagnostic tools and software to identify and resolve equipment issues efficiently.
- Develop and refine technical documentation, including installation manuals, troubleshooting guides, and maintenance procedures.
- Collaborate with engineering and product development teams to provide feedback on equipment performance and suggest improvements.
- Train clients and internal support staff on the proper operation and maintenance of equipment.
- Manage service requests and ensure timely resolution of technical problems.
- Maintain accurate records of service activities, parts used, and time spent.
- Plan and execute occasional on-site service visits for critical or complex issues.
- Ensure customer satisfaction by providing high-quality technical support.
Qualifications:
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 7 years of experience in field service engineering, technical support, or installation of complex machinery.
- Proven expertise with electromechanical systems, control systems, and industrial automation.
- Strong diagnostic and troubleshooting skills, with the ability to interpret complex schematics and technical diagrams.
- Proficiency with remote diagnostic software and communication tools (e.g., video conferencing, remote desktop access).
- Excellent communication, interpersonal, and customer service skills.
- Ability to work independently and manage time effectively in a remote environment.
- Willingness to travel occasionally for on-site support.
- Experience in a specific industry relevant to the specialized equipment (e.g., manufacturing, medical devices, energy).
- Strong problem-solving aptitude and a proactive approach to issue resolution.
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Remote Field Service Technician - Industrial Equipment
Posted 20 days ago
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Job Description
Join our client as a Remote Field Service Technician specializing in industrial equipment. This is a unique opportunity to leverage your technical expertise in a role that offers significant autonomy and the ability to manage your work remotely. While the core of your work involves hands-on service, diagnostics, and repair, our client utilizes advanced remote support tools and platforms, allowing for significant remote coordination, reporting, and troubleshooting. You will be the frontline expert ensuring our client's critical machinery operates at peak performance.
Responsibilities:
Responsibilities:
- Perform scheduled maintenance, troubleshooting, and repair of industrial machinery and equipment.
- Diagnose complex mechanical, electrical, and electronic issues using specialized tools and diagnostic software.
- Provide on-site support for installations, upgrades, and decommissioning of equipment.
- Utilize remote diagnostic tools and software to assist with troubleshooting and issue resolution for other technicians or clients.
- Document all service activities, findings, and resolutions accurately within the company's service management system.
- Adhere to all safety regulations and company policies during service operations.
- Manage spare parts inventory and ensure proper usage and replacement.
- Provide technical training and guidance to customers on equipment operation and maintenance.
- Respond to service requests and prioritize tasks effectively to minimize downtime for clients.
- Communicate effectively with the remote support team and management regarding service status and challenges.
- Contribute to the continuous improvement of service procedures and documentation.
- Proven experience as a Field Service Technician or similar role, with a strong background in industrial equipment.
- Proficiency in mechanical, electrical, and electronic diagnostics and repair.
- Experience with diagnostic software and tools relevant to industrial machinery.
- Ability to interpret technical manuals, schematics, and blueprints.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills, with the ability to work independently and remotely manage tasks.
- Must possess a valid driver's license and a clean driving record.
- Willingness to travel to customer sites as required.
- Technical certification or associate's degree in a relevant field is highly preferred.
- Familiarity with remote support technologies and platforms is a significant advantage.
- Commitment to safety and quality standards.
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7
Senior Remote Field Service Technician (Specialized Equipment)
Posted 18 days ago
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Job Description
Our client, a global leader in specialized industrial equipment, is looking for an experienced Senior Remote Field Service Technician to join their fully remote technical support team. In this vital role, you will provide advanced troubleshooting, diagnostics, and remote support for complex machinery deployed at client sites across various regions. You will leverage cutting-edge remote monitoring and diagnostic tools, analyze data streams, and guide on-site personnel through intricate repair and maintenance procedures. This position demands a deep understanding of mechanical, electrical, and software systems pertaining to industrial equipment. Your responsibilities will include interpreting technical schematics, fault logs, and performance data to identify root causes of issues. You will develop clear, concise, and actionable remote guidance for field personnel, ensuring minimal downtime and optimal equipment performance. Exceptional problem-solving abilities, strong technical communication skills, and the capacity to remain calm and effective under pressure are paramount. This role is inherently remote-first, requiring a dedicated professional who can work independently and efficiently from a home office. A Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a closely related field, coupled with a minimum of 6 years of hands-on experience in field service or technical support for complex industrial machinery, is essential. Proficiency in remote diagnostic software, data analysis, and technical documentation is a must. You will be the virtual eyes and hands for our clients, ensuring their critical operations continue uninterrupted. This is an excellent opportunity for a seasoned technician who excels in a remote environment and possesses a passion for solving complex technical challenges. The job location is technically Kakamega, Kakamega, KE , but the work is performed remotely.
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Senior Field Service Technician - Remote Equipment Diagnostics
Posted 19 days ago
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Job Description
Our client, a leading manufacturer of industrial automation equipment, is seeking a highly skilled Senior Field Service Technician to join their fully remote support team. In this crucial role, you will provide expert-level technical support and diagnostic services for complex machinery remotely. Your primary responsibility will be to guide on-site personnel or less experienced technicians through troubleshooting, repair, and maintenance procedures using advanced remote diagnostic tools and communication platforms. You will analyze equipment performance data, interpret error logs, and troubleshoot issues across a range of electro-mechanical systems, often under time-sensitive conditions. The ideal candidate will possess an extensive background in diagnosing and repairing industrial machinery, including PLCs, robotics, hydraulic systems, and pneumatic controls. You must have exceptional problem-solving skills and the ability to clearly and concisely communicate technical instructions to individuals with varying levels of expertise. Proficiency with remote access software, diagnostic tools, and virtual collaboration platforms is essential. This role requires a proactive approach to identifying potential equipment failures and advising on preventative maintenance strategies. You will be responsible for creating and updating technical documentation, training materials, and best practice guides for remote support. The ability to manage multiple support requests simultaneously, prioritize effectively, and maintain a high level of customer satisfaction in a virtual setting is critical. We are looking for a self-motivated, technically adept individual who thrives in an autonomous work environment and is committed to ensuring maximum uptime and operational efficiency for our clients' equipment. Your expertise will be invaluable in resolving complex technical challenges without the need for physical presence on-site.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide expert remote technical support and diagnostics for industrial automation equipment.
- Guide on-site personnel through troubleshooting, repair, and maintenance procedures.
- Analyze equipment performance data and interpret diagnostic logs to identify root causes of issues.
- Troubleshoot complex electro-mechanical, PLC, and robotic systems remotely.
- Utilize remote access software and diagnostic tools effectively.
- Develop and deliver remote training sessions for clients and junior technicians.
- Create and update technical documentation, manuals, and best practice guides.
- Advise on preventative maintenance schedules and strategies to minimize downtime.
- Manage and prioritize multiple remote support requests efficiently.
- Ensure high levels of customer satisfaction through timely and effective resolution of issues.
- Collaborate with engineering and product teams to provide feedback on equipment design and reliability.
- Maintain detailed records of service calls, diagnoses, and resolutions.
Qualifications:
- Associate's degree or equivalent technical certification in Electronics, Mechatronics, Industrial Automation, or a related field. A Bachelor's degree is a plus.
- Minimum of 7 years of hands-on experience in field service, maintenance, or repair of industrial machinery.
- Extensive knowledge of PLCs, robotics, hydraulics, pneumatics, and electrical systems.
- Proficiency with remote diagnostic tools, diagnostic software, and virtual collaboration platforms.
- Excellent troubleshooting and problem-solving abilities.
- Strong verbal and written communication skills, with the ability to explain complex technical concepts clearly.
- Demonstrated ability to work independently and manage time effectively in a remote environment.
- Experience in developing technical training materials.
- Commitment to customer service and achieving high satisfaction rates.
- Ability to adapt to new technologies and rapidly changing environments.
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