2,847 Senior Production Manager Remote Operations jobs in Kenya
Lead Field Operations Technician (Remote Management)
Posted 13 days ago
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Job Description
Our client, a leading provider of advanced industrial equipment and services, is seeking a Lead Field Operations Technician to manage and coordinate remote installation and maintenance operations. This role is structured as a fully remote position, allowing you to oversee critical on-site activities from a remote location. Our client is committed to leveraging technology to ensure efficient and effective operational management, fostering a highly collaborative remote work environment.
In this critical role, you will be the central point of contact for coordinating field service teams, troubleshooting technical issues remotely, and ensuring the timely and efficient installation and maintenance of complex machinery. You will utilize diagnostic tools, remote monitoring systems, and communication platforms to guide on-site technicians, resolve problems, and optimize operational performance. Your expertise will ensure minimal downtime and maximum client satisfaction across a diverse range of installations.
Key Responsibilities:
In this critical role, you will be the central point of contact for coordinating field service teams, troubleshooting technical issues remotely, and ensuring the timely and efficient installation and maintenance of complex machinery. You will utilize diagnostic tools, remote monitoring systems, and communication platforms to guide on-site technicians, resolve problems, and optimize operational performance. Your expertise will ensure minimal downtime and maximum client satisfaction across a diverse range of installations.
Key Responsibilities:
- Coordinate and schedule on-site installation and maintenance activities for field technicians.
- Provide remote technical support and guidance to field teams during installations and repairs.
- Utilize remote diagnostic tools and software to troubleshoot equipment issues.
- Monitor the performance of installed equipment using real-time data and alert systems.
- Develop and implement preventive maintenance schedules based on operational data and client needs.
- Ensure adherence to safety protocols and quality standards during all field operations.
- Generate detailed reports on installation progress, maintenance activities, and equipment performance.
- Manage spare parts inventory and logistics for field operations.
- Liaise with clients to provide updates, address concerns, and ensure satisfaction.
- Continuously identify opportunities to improve operational efficiency and reduce response times.
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Field Service Technician (Remote Management)
Posted 23 days ago
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Job Description
Our client is recruiting a skilled Field Service Technician who can manage operations remotely while coordinating on-site teams. While the role involves field operations, the primary management and coordination aspects will be handled remotely. This position requires a strong technical background in installation, maintenance, and repair of complex machinery and equipment. You will be responsible for overseeing a team of technicians, troubleshooting technical issues remotely, and ensuring that all service calls are handled efficiently and effectively. Key responsibilities include developing maintenance schedules, managing spare parts inventory, documenting service activities, and providing technical support to field personnel. The ideal candidate possesses excellent problem-solving abilities, strong leadership skills, and a thorough understanding of diagnostic tools and procedures. Proficiency in remote monitoring and diagnostic software is essential. You must be adept at communicating technical information clearly to both technical and non-technical audiences. This fully remote role requires a high degree of autonomy, self-motivation, and excellent organizational skills. The ability to manage multiple tasks simultaneously and prioritize effectively is crucial. You will play a pivotal role in ensuring the uptime and performance of critical equipment for our client's customers. We are seeking a dedicated professional with a hands-on approach and a commitment to delivering exceptional service, even from a distance. This is a unique opportunity to leverage your technical expertise in a remote leadership capacity. Your ability to guide and support field teams will be vital to the success of our client's service operations.
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Lead Field Service Technician - Remote Management
Posted 21 days ago
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Job Description
Our client is looking for a skilled and experienced Lead Field Service Technician to manage and coordinate a team of technicians, operating in a remote capacity. This role focuses on the planning, scheduling, and remote oversight of installation, maintenance, and repair services for complex equipment and systems. You will be responsible for ensuring optimal service delivery, troubleshooting technical issues remotely, and maintaining high levels of customer satisfaction. The ideal candidate will have a strong technical background, exceptional problem-solving skills, and proven leadership abilities, coupled with excellent communication and organizational skills to thrive in a remote-first environment. Responsibilities include coordinating service calls, managing technician schedules, providing remote technical support, analyzing service reports, and identifying areas for process improvement. You will also be involved in training and mentoring field technicians, ensuring they have the necessary skills and resources to perform their duties effectively. This is a unique opportunity to utilize your expertise in a flexible, home-based role, contributing to the smooth operation of critical services for our client. We are seeking proactive individuals who are passionate about delivering excellent technical support and driving operational efficiency. The role requires a high degree of autonomy, self-discipline, and the ability to effectively communicate and collaborate with a dispersed team and external clients. Familiarity with remote diagnostic tools and service management software is highly advantageous. Join us to lead and support a vital technical service function remotely, making a significant impact on our client's operational success. This remote position is associated with service operations in and around Mombasa, Mombasa, KE .
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Field Service Technician (Remote Operations)
Posted 13 days ago
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Job Description
Our client is seeking a highly skilled and reliable Field Service Technician to join their growing team. This position is primarily remote, focusing on supporting installation and maintenance operations for our clients' distributed infrastructure. While the role is remote, it requires the ability to travel to various on-site locations for essential installations, complex repairs, and preventative maintenance as needed, with a focus on ensuring operational excellence in the Bungoma, Bungoma, KE region and beyond.
The ideal candidate will have a strong background in mechanical, electrical, or electronic systems and a proven ability to troubleshoot and repair a wide range of equipment. You will be responsible for ensuring that systems are installed correctly, operating efficiently, and maintained according to manufacturer specifications, all while leveraging remote diagnostic tools and support.
Key Responsibilities:
The ideal candidate will have a strong background in mechanical, electrical, or electronic systems and a proven ability to troubleshoot and repair a wide range of equipment. You will be responsible for ensuring that systems are installed correctly, operating efficiently, and maintained according to manufacturer specifications, all while leveraging remote diagnostic tools and support.
Key Responsibilities:
- Perform installation, maintenance, and repair of specialized equipment and systems according to technical specifications and service manuals.
- Diagnose and troubleshoot complex mechanical, electrical, and electronic issues using advanced diagnostic tools and techniques.
- Utilize remote monitoring and diagnostic tools to preemptively identify potential problems and guide on-site personnel.
- Conduct preventative maintenance checks and services to ensure optimal equipment performance and longevity.
- Install and configure new equipment, ensuring proper integration with existing systems.
- Provide on-site technical support and guidance to customers and junior technicians.
- Maintain detailed records of all service calls, including work performed, parts used, and time spent.
- Ensure adherence to all safety regulations and company policies during on-site operations.
- Respond to emergency service requests and provide timely resolutions.
- Order and manage spare parts inventory for on-site repairs.
- Document technical issues and resolutions for knowledge sharing and training purposes.
- Collaborate with engineering and support teams to provide feedback on product design and reliability.
- Develop and deliver training to customers on equipment operation and basic maintenance.
- Perform site assessments to determine optimal installation locations and requirements.
- Adhere to strict quality control standards throughout all maintenance and installation processes.
- Diploma or equivalent qualification in Mechanical Engineering, Electrical Engineering, Electronics, or a related technical field.
- Minimum of 4 years of hands-on experience as a Field Service Technician or similar role.
- Proven ability to troubleshoot and repair complex machinery and electronic systems.
- Experience with diagnostic equipment and software.
- Strong understanding of mechanical, electrical, and electronic principles.
- Excellent problem-solving and diagnostic skills.
- Ability to work independently and manage time effectively, including travel planning.
- Strong communication and interpersonal skills, with the ability to interact professionally with clients.
- Proficiency in reading technical diagrams and manuals.
- Willingness to travel to various on-site locations as required.
- Familiarity with (mention specific types of equipment relevant to the fictional company, e.g., industrial machinery, communication equipment, specialized IT hardware) is a significant advantage.
- Commitment to safety and quality standards.
- Ability to adapt to changing priorities and work environments.
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Lead Field Service Technician - Remote Operations
Posted 8 days ago
Job Viewed
Job Description
Our client, a prominent provider of industrial automation solutions, is seeking an experienced Lead Field Service Technician to join their fully remote team. In this role, you will be responsible for overseeing and coordinating remote support for complex installation and maintenance tasks across a variety of industrial settings. While the role is primarily remote, there may be occasional site visits required for critical issues or project kick-offs. You will leverage advanced diagnostic tools and remote access technologies to troubleshoot equipment malfunctions, guide on-site personnel through repair procedures, and ensure optimal performance of machinery. Your expertise will involve developing and refining maintenance protocols, creating comprehensive documentation for technical procedures, and managing a team of remote technicians to ensure high standards of service delivery. You will also be a key point of contact for clients, providing technical consultations and support to resolve issues efficiently. This position demands exceptional problem-solving skills, a deep understanding of mechanical and electrical systems, and the ability to communicate complex technical information clearly to both technical and non-technical audiences.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support for installation, troubleshooting, and maintenance of industrial equipment.
- Develop and implement remote diagnostic procedures and best practices.
- Oversee and mentor a team of field service technicians performing on-site work.
- Create detailed technical manuals, service bulletins, and training materials.
- Analyze performance data and recommend preventative maintenance strategies.
- Liaise with clients to understand their needs and provide solutions.
- Manage spare parts inventory and logistics for remote operations.
- Conduct remote quality control checks on completed service tasks.
- Identify opportunities for process improvements in remote support services.
- Ensure compliance with safety regulations during all service activities, even when conducted remotely.
- Associate's or Bachelor's degree in Engineering Technology, Mechanical Engineering, Electrical Engineering, or a related field.
- Minimum of 7 years of experience in industrial equipment installation, maintenance, or field service.
- Strong proficiency in diagnosing and repairing mechanical, electrical, and control systems.
- Expertise in using remote diagnostic tools, PLCs, and industrial networking.
- Demonstrated ability to lead and manage a technical team.
- Excellent communication, interpersonal, and customer service skills.
- Experience with a variety of industrial machinery (e.g., robotics, CNC machines, production lines).
- Ability to interpret complex technical drawings and schematics.
- Willingness to travel occasionally for critical on-site interventions.
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4
Senior Field Service Technician (Remote Management)
Posted 23 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Field Service Technician who will primarily manage and support field operations remotely. While on-site presence may be required occasionally for critical or complex installations, the majority of this role will involve remote diagnostics, troubleshooting, and guidance of on-site personnel. You will be responsible for providing expert technical support for complex electromechanical systems and equipment, utilizing advanced remote access tools, video conferencing, and detailed documentation. The ideal candidate will have a strong background in installation, maintenance, and repair of sophisticated machinery, with excellent communication and problem-solving skills. You will guide less experienced technicians through intricate procedures, analyze diagnostic data, and develop solutions to challenging technical issues. This role requires a deep understanding of mechanical, electrical, and software components, coupled with the ability to articulate instructions clearly and concisely to remote teams. You will maintain detailed records of service calls, equipment performance, and repair histories. Proactive monitoring of equipment health and preventative maintenance strategies, coordinated remotely, will be a key aspect of the role. We are looking for an individual who can work autonomously, manage their time effectively, and contribute to improving overall service efficiency and customer satisfaction through remote expertise. This is a unique opportunity to leverage your field experience in a more supervisory and remote-focused capacity, impacting service delivery across various client sites.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical guidance and support to field service teams for complex equipment issues.
- Perform remote diagnostics and troubleshooting of mechanical, electrical, and software systems.
- Develop and document step-by-step repair and maintenance procedures for remote execution.
- Analyze equipment performance data to identify potential failures and recommend preventative actions.
- Train and mentor junior technicians on best practices for installation, maintenance, and repair.
- Manage service request queues, prioritizing and assigning tasks to field personnel as needed.
- Review and approve service reports submitted by on-site technicians.
- Occasionally travel to client sites for critical repairs or complex installations.
- Contribute to the development and refinement of remote support protocols and tools.
- Ensure adherence to safety standards and company policies in all service operations.
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5
Senior Field Service Technician - Remote Operations
Posted 14 days ago
Job Viewed
Job Description
Our client, a leader in industrial automation and control systems, is seeking a highly skilled and experienced Senior Field Service Technician to join our dedicated and fully remote support team. In this crucial role, you will provide expert remote technical assistance, troubleshooting, and maintenance guidance for complex industrial equipment and systems. You will leverage advanced diagnostic tools, remote access software, and your in-depth technical knowledge to resolve client issues efficiently and effectively, ensuring minimal downtime and optimal operational performance. The ideal candidate will possess exceptional problem-solving abilities, strong communication skills, and a comprehensive understanding of electromechanical systems and industrial networks.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Providing remote technical support, diagnostics, and troubleshooting for industrial machinery and control systems.
- Guiding on-site personnel (client technicians or engineers) through complex repair and maintenance procedures.
- Analyzing system performance data and identifying potential issues or areas for improvement.
- Utilizing remote access tools and diagnostic software to diagnose hardware and software problems.
- Documenting all service activities, resolutions, and recommendations in a comprehensive manner.
- Developing and updating technical manuals, troubleshooting guides, and best practice documents.
- Assisting in the installation and commissioning of new equipment via remote guidance.
- Training clients and internal teams on equipment operation and maintenance best practices.
- Collaborating with engineering and product development teams to provide feedback on product performance and reliability.
- Ensuring customer satisfaction through timely and effective resolution of technical issues.
Qualifications:
- Associate's or Bachelor's degree in Electronics, Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 5-7 years of experience in field service, technical support, or maintenance of industrial equipment.
- Proven expertise in troubleshooting and repairing complex electromechanical systems and control systems.
- Proficiency with diagnostic tools, multimeters, oscilloscopes, and PLC programming/troubleshooting is highly desirable.
- Strong understanding of industrial networks and communication protocols (e.g., Ethernet/IP, Modbus).
- Excellent remote problem-solving and analytical skills.
- Exceptional verbal and written communication skills, with the ability to provide clear, concise instructions.
- Demonstrated ability to work independently and manage time effectively in a remote setting.
- Experience with remote access software and technologies.
- Customer-focused attitude with a commitment to service excellence.
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Senior Field Service & Installation Technician (Remote Management)
Posted 23 days ago
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Job Description
Our client is seeking a highly skilled and experienced Senior Field Service & Installation Technician who will manage and oversee remote installation and maintenance operations. While the role requires remote oversight and management, successful candidates will possess a strong technical background and the ability to guide on-site teams virtually. This is a critical role responsible for ensuring the seamless installation, commissioning, and ongoing maintenance of specialized equipment across various client sites. You will act as the primary technical point of contact, providing expert guidance and troubleshooting support to field teams through advanced remote diagnostic tools and virtual collaboration. Responsibilities include developing detailed installation plans, creating standard operating procedures for maintenance, and ensuring adherence to quality and safety standards. The ideal candidate will have extensive hands-on experience in the installation and repair of complex electromechanical systems, coupled with excellent problem-solving capabilities. You will be expected to analyze performance data from installed systems, identify potential issues before they arise, and implement proactive maintenance strategies. Strong communication skills are paramount, as you will be liaising with clients, project managers, and on-site technicians via video conferencing and other digital communication channels. This is a remote-first position, empowering you to manage your work effectively from your home office while contributing significantly to project success. We are looking for a self-starter with a keen eye for detail and a commitment to delivering exceptional technical support. Your expertise will ensure the operational excellence of critical infrastructure projects, with a focus on ensuring quality and efficiency for installations and maintenance related to the Malindi, Kilifi, KE area, managed entirely through remote oversight.
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Senior Product Manager - Remote Operations
Posted 13 days ago
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Job Description
Our client is searching for an experienced and strategic Senior Product Manager to lead product initiatives focused on remote operations. This position is 100% remote, allowing you to contribute from anywhere. You will be instrumental in defining the product vision, strategy, and roadmap for our client's remote work solutions, ensuring they meet the evolving needs of a distributed workforce. This role demands a deep understanding of user experience, market trends, and agile development methodologies. You will collaborate closely with engineering, design, marketing, and sales teams to deliver high-impact products. The ideal candidate possesses exceptional leadership qualities, strong analytical skills, and a proven track record of successfully launching and scaling complex software products. You will champion the voice of the customer, translate user needs into actionable product requirements, and drive product development from ideation through to launch and iteration. Responsibilities include:
- Defining and owning the product strategy and roadmap for remote operational tools.
- Conducting market research, competitive analysis, and customer interviews to identify opportunities and challenges.
- Translating product strategy into detailed requirements and user stories for the engineering team.
- Prioritizing features and backlog items based on business value, user needs, and technical feasibility.
- Working closely with UX/UI designers to create intuitive and effective user interfaces.
- Managing product launches, including go-to-market strategies and cross-functional alignment.
- Monitoring product performance and user feedback, iterating on features to drive adoption and satisfaction.
- Communicating product plans, progress, and results to stakeholders across the organization.
- Mentoring junior product managers and fostering a culture of product excellence.
- Bachelor's degree in Business, Computer Science, or a related field; MBA is a plus.
- 5+ years of experience in product management, with a focus on software or SaaS products.
- Demonstrated success in defining and launching successful products, preferably in the remote work or collaboration space.
- Strong understanding of agile development processes and tools (e.g., Jira, Confluence).
- Excellent analytical, problem-solving, and strategic thinking skills.
- Exceptional communication, presentation, and interpersonal skills.
- Proven ability to influence cross-functional teams without formal authority.
- Experience with user research, data analysis, and A/B testing.
- Experience managing remote or distributed teams is highly desirable.
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Senior Field Technician - Remote Management
Posted 2 days ago
Job Viewed
Job Description
Our client, a leader in industrial equipment services, is actively recruiting for a highly skilled Senior Field Technician to manage and support field operations remotely. While this role is hands-on in its coordination, the core management and technical advisory functions will be performed from a remote setting. You will be responsible for providing expert technical guidance, troubleshooting complex issues, and ensuring the efficient execution of maintenance and installation tasks by on-site teams. The ideal candidate possesses a deep understanding of mechanical and electrical systems, excellent diagnostic abilities, and proven experience in managing technical teams. Strong communication and leadership skills are essential to effectively guide field personnel and ensure client satisfaction.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support and troubleshooting for complex installation and maintenance issues across various industrial equipment.
- Guide and mentor on-site field technicians, ensuring adherence to safety protocols and best practices.
- Develop and refine standard operating procedures for installation, maintenance, and repair tasks.
- Analyze technical reports and diagnostic data to identify root causes of equipment failures.
- Coordinate with project managers and clients to schedule service calls and manage project timelines.
- Ensure all work performed meets quality standards and client specifications.
- Maintain detailed records of service activities, equipment history, and parts used.
- Identify opportunities for process improvements and efficiency gains in field operations.
- Collaborate with engineering and product development teams to provide feedback on equipment performance.
- Respond to critical service requests and provide immediate remote assistance to resolve urgent issues.
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