5 Senior Field Service Technician Remote Management jobs in whatjobs
Senior Field Service Technician - Remote Management
Posted 22 days ago
Job Viewed
Job Description
Our client, a leader in industrial equipment solutions, is seeking a highly skilled Senior Field Service Technician who can provide expert technical support and manage installations and maintenance operations remotely. This role requires a deep understanding of complex machinery, troubleshooting expertise, and the ability to guide on-site personnel effectively. You will be responsible for diagnosing and resolving technical issues, overseeing installations, and ensuring the optimal performance of equipment through remote guidance and planning. This is a unique opportunity for an experienced technician to leverage their expertise to support field operations from a central, remote hub. Key responsibilities include providing remote technical assistance to field teams, developing detailed service procedures and documentation, and analyzing performance data to identify potential issues and recommend preventative maintenance. You will guide on-site technicians through complex repair and installation processes, ensuring adherence to safety protocols and quality standards. Experience with remote diagnostic tools, telematics, and virtual reality (VR) or augmented reality (AR) support technologies is highly desirable. The ideal candidate will possess extensive hands-on experience with a variety of industrial systems, strong mechanical and electrical aptitude, and excellent problem-solving skills. A technical diploma or certification in a relevant engineering field is required. Strong communication and training skills are essential to effectively guide and support remote teams. This is a remote-first position, demanding exceptional self-organization, resourcefulness, and the ability to manage tasks and communication efficiently in a virtual environment. You must be proactive and possess a keen eye for detail to ensure successful service delivery.
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Senior Field Service Technician (Remote Management)
Posted 22 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Field Service Technician who will primarily manage and support field operations remotely. While on-site presence may be required occasionally for critical or complex installations, the majority of this role will involve remote diagnostics, troubleshooting, and guidance of on-site personnel. You will be responsible for providing expert technical support for complex electromechanical systems and equipment, utilizing advanced remote access tools, video conferencing, and detailed documentation. The ideal candidate will have a strong background in installation, maintenance, and repair of sophisticated machinery, with excellent communication and problem-solving skills. You will guide less experienced technicians through intricate procedures, analyze diagnostic data, and develop solutions to challenging technical issues. This role requires a deep understanding of mechanical, electrical, and software components, coupled with the ability to articulate instructions clearly and concisely to remote teams. You will maintain detailed records of service calls, equipment performance, and repair histories. Proactive monitoring of equipment health and preventative maintenance strategies, coordinated remotely, will be a key aspect of the role. We are looking for an individual who can work autonomously, manage their time effectively, and contribute to improving overall service efficiency and customer satisfaction through remote expertise. This is a unique opportunity to leverage your field experience in a more supervisory and remote-focused capacity, impacting service delivery across various client sites.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical guidance and support to field service teams for complex equipment issues.
- Perform remote diagnostics and troubleshooting of mechanical, electrical, and software systems.
- Develop and document step-by-step repair and maintenance procedures for remote execution.
- Analyze equipment performance data to identify potential failures and recommend preventative actions.
- Train and mentor junior technicians on best practices for installation, maintenance, and repair.
- Manage service request queues, prioritizing and assigning tasks to field personnel as needed.
- Review and approve service reports submitted by on-site technicians.
- Occasionally travel to client sites for critical repairs or complex installations.
- Contribute to the development and refinement of remote support protocols and tools.
- Ensure adherence to safety standards and company policies in all service operations.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Technician (Remote Management)
Posted 12 days ago
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Job Description
Our client is seeking a highly skilled and motivated Senior Field Service Technician to oversee and manage remote installation and maintenance operations. While the role involves remote oversight, the incumbent must possess a deep understanding of hands-on installation and maintenance procedures. You will be responsible for coordinating and guiding field teams, troubleshooting complex technical issues remotely, and ensuring that all service level agreements are met. This position requires extensive knowledge of industrial equipment, diagnostic tools, and repair methodologies. You will act as a primary point of contact for escalated technical issues, providing expert guidance and support to field technicians. Your responsibilities will include developing and refining maintenance protocols, performing root cause analysis for recurring problems, and implementing preventative maintenance strategies. You will also be involved in training junior technicians and ensuring adherence to safety standards and company policies. The ideal candidate will have a proven track record in a similar role, demonstrating strong leadership and problem-solving abilities. Experience with remote diagnostic software and communication platforms is essential. You should be adept at interpreting technical schematics and documentation. The ability to manage a geographically dispersed team and foster a collaborative work environment is crucial. This role demands exceptional communication skills, both written and verbal, to effectively liaise with internal teams, clients, and vendors. A proactive approach to identifying potential issues and implementing solutions before they impact operations is highly valued. We are looking for a candidate with a strong commitment to operational excellence and customer satisfaction. The ideal candidate will possess a Technical Diploma or Bachelor's degree in Electrical, Mechanical, or a related Engineering field, along with at least 5 years of experience in field service and maintenance, with a significant portion involving remote supervision or management. Experience in the specific industry relevant to our client's equipment is a strong plus. The ability to travel occasionally to client sites for critical interventions or training may be required. This is an exciting opportunity to leverage your technical expertise in a challenging and rewarding remote-first role.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Technician - Remote Management
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Field Service Technician who will be responsible for managing and coordinating field service operations remotely. This role demands extensive technical expertise, excellent problem-solving abilities, and strong leadership to guide a team of technicians across various locations. You will be the primary point of contact for complex technical issues, providing remote guidance, diagnosing problems, and ensuring timely and effective resolution. Key responsibilities include developing and implementing maintenance schedules, managing spare parts inventory, troubleshooting equipment failures, and ensuring adherence to safety protocols. The ideal candidate will have a deep understanding of mechanical, electrical, and electronic systems, with a proven ability to diagnose and repair sophisticated equipment. You will be responsible for training and mentoring junior technicians, conducting performance evaluations, and ensuring the overall efficiency and effectiveness of the field service team. This position requires exceptional communication skills to interface with clients, internal support teams, and field technicians. The ability to work independently, manage priorities effectively, and make critical decisions under pressure in a remote environment is paramount. We are looking for a proactive problem-solver with a commitment to customer satisfaction and operational excellence. Your experience should include a solid track record in field service and technical support, preferably in a supervisory or lead role. This is a unique opportunity for a seasoned technician to take on a lead role in managing service delivery remotely, supporting our client's critical operations in **Kisumu, Kisumu, KE**. A relevant technical diploma or degree, coupled with significant hands-on experience, is required. Certifications in specific equipment or technologies are highly advantageous. Proficiency in using diagnostic tools, remote access software, and service management systems is essential.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Technician - Remote Management
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking an experienced and technically proficient Senior Field Service Technician to remotely manage and support a team of field engineers. This is a critical remote role focused on ensuring the highest levels of service delivery, technical support, and client satisfaction for complex installation and maintenance projects. The ideal candidate will have a strong background in electro-mechanical systems, troubleshooting complex issues, and leading technical teams from a distance. You will be responsible for remote diagnostics, guiding field technicians through intricate repair procedures, ensuring compliance with service level agreements, and managing spare parts inventory.
Key Responsibilities:
Qualifications:
This position is fully remote, but the scope of work includes managing field operations that support installations and maintenance within the **Embu, Embu, KE** region.
Key Responsibilities:
- Provide remote technical support and guidance to field service technicians for installation, maintenance, and repair of complex equipment.
- Conduct remote diagnostics and troubleshooting of system failures, identifying root causes and developing effective solutions.
- Develop and update technical documentation, including troubleshooting guides, repair manuals, and best practice procedures.
- Train and mentor junior field service technicians on technical skills, safety protocols, and customer service best practices.
- Monitor field service performance metrics, identify areas for improvement, and implement strategies to enhance efficiency and effectiveness.
- Manage and coordinate the dispatch of field technicians for urgent service calls and planned maintenance.
- Oversee spare parts inventory, ensuring adequate stock levels and efficient management of parts distribution.
- Liaise with engineering and product development teams to provide feedback on product performance and suggest improvements.
- Ensure adherence to all safety regulations and company policies during field service operations.
- Manage customer escalations and ensure timely resolution of technical issues to maintain high levels of customer satisfaction.
- Maintain accurate records of service activities, repairs, and parts usage through the company's service management system.
Qualifications:
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics Technology, or a related field.
- Minimum of 6 years of experience in field service, technical support, or a related role, with a proven ability to troubleshoot complex systems.
- Strong understanding of electro-mechanical systems, industrial equipment, or similar technical domains.
- Excellent remote diagnostic and problem-solving skills.
- Proven experience in leading or mentoring technical teams.
- Strong communication and interpersonal skills, with the ability to clearly convey technical information to both technical and non-technical audiences.
- Proficiency with service management software, remote access tools, and diagnostic equipment.
- Ability to work independently and manage multiple priorities effectively in a remote setting.
- Knowledge of safety procedures relevant to installation and maintenance environments.
- Customer-focused attitude with a commitment to delivering exceptional service.
This position is fully remote, but the scope of work includes managing field operations that support installations and maintenance within the **Embu, Embu, KE** region.
This advertiser has chosen not to accept applicants from your region.
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