6,490 Senior Operations Manager Remote Hospitality jobs in Kenya
Senior Operations Manager, Remote Tourism Operations
Posted 1 day ago
Job Viewed
Job Description
Our client, a dynamic leader in the tourism sector, is seeking an experienced Senior Operations Manager to spearhead their fully remote tourism operations. This crucial role involves overseeing the seamless execution of all operational aspects of our client's diverse tourism offerings, ensuring exceptional guest experiences from initial booking through to post-trip engagement. You will manage a distributed team responsible for itinerary planning, vendor management, customer support, and logistics coordination. The ideal candidate possesses a deep understanding of the tourism industry, a proven ability to manage complex operations, and strong leadership skills. Responsibilities include optimizing operational workflows, implementing quality control measures, and driving efficiency across all remote functions. You will analyze operational data to identify areas for improvement, implement cost-saving measures, and ensure compliance with all relevant regulations and industry standards. A Bachelor's degree in Tourism Management, Business Administration, Operations Management, or a related field is required; a Master's degree is advantageous. This is a fully remote position, allowing you to work from anywhere in Kenya, contributing to our operations based in Garissa, Garissa, KE . We are looking for a strategic thinker with a passion for travel and a commitment to operational excellence.
Key Responsibilities:
Key Responsibilities:
- Oversee and manage all day-to-day operations of the remote tourism division.
- Develop and implement operational strategies to enhance efficiency, quality, and customer satisfaction.
- Manage a remote team of operations specialists, providing leadership, guidance, and performance management.
- Ensure the smooth execution of all travel itineraries, bookings, and logistical arrangements.
- Establish and maintain strong relationships with local suppliers, tour operators, and service providers.
- Implement and monitor quality control standards to ensure exceptional guest experiences.
- Analyze operational performance metrics and identify opportunities for process improvement and cost reduction.
- Manage the operational budget, ensuring financial targets are met.
- Ensure compliance with all relevant tourism regulations, safety standards, and company policies.
- Collaborate with sales, marketing, and product development teams to align operational capabilities with business goals.
- Handle complex customer issues and provide timely, effective resolutions.
- Bachelor's degree in Tourism Management, Business Administration, Operations Management, or a related field.
- Minimum of 7 years of progressive experience in operations management, preferably within the tourism or hospitality sector.
- Proven track record of successfully managing complex operations and leading remote teams.
- Deep understanding of the tourism industry, travel trends, and operational challenges.
- Excellent leadership, organizational, and problem-solving skills.
- Strong financial acumen and experience managing budgets.
- Proficiency in travel management software, CRM systems, and project management tools.
- Excellent communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
- Ability to work independently, prioritize effectively, and meet deadlines in a remote setting.
- A passion for travel and delivering outstanding customer experiences.
This advertiser has chosen not to accept applicants from your region.
0
Operations Manager - Remote Tourism Services
Posted 9 days ago
Job Viewed
Job Description
Our client, a leading player in the hospitality and leisure sector, is seeking a highly organized and proactive Operations Manager to oversee their remote tourism services. This role is crucial for ensuring the smooth and efficient delivery of exceptional guest experiences, all managed from a remote work environment. You will be responsible for coordinating various operational aspects, including service quality, vendor management, and problem resolution, ensuring that all aspects align with our client's high standards. The ideal candidate possesses strong leadership skills, a keen eye for detail, and the ability to manage complex logistics from afar. This is an excellent opportunity to make a significant impact on the guest journey within the tourism industry.
Responsibilities:
Qualifications:
This is a unique opportunity to leverage your operational expertise in the vibrant tourism sector, all while enjoying the flexibility of a remote role. Join our client's dedicated team and help shape the future of remote tourism services. The role is based in Naivasha, Nakuru, KE , but is performed fully remotely.
Responsibilities:
- Oversee the day-to-day operations of remote tourism services, ensuring seamless guest experiences.
- Manage and coordinate with a network of local service providers, vendors, and partners.
- Develop and implement operational strategies to enhance service quality and efficiency.
- Monitor service delivery and address any issues or complaints promptly and effectively.
- Ensure compliance with health, safety, and tourism regulations.
- Optimize resource allocation and manage operational budgets.
- Develop and refine standard operating procedures (SOPs) for all service-related activities.
- Analyze operational data to identify areas for improvement and implement corrective actions.
- Foster strong relationships with service providers to ensure high standards are maintained.
- Manage emergency response protocols and ensure timely resolution of unforeseen incidents.
- Train and guide remote support staff to ensure consistent service delivery.
- Prepare regular operational reports for senior management.
- Contribute to the development of new service offerings and operational enhancements.
Qualifications:
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 4-6 years of experience in operations management, preferably within the tourism or hospitality industry.
- Proven ability to manage remote teams and coordinate complex logistical operations.
- Strong understanding of customer service principles and experience in quality management.
- Excellent problem-solving, decision-making, and conflict-resolution skills.
- Proficiency in operational planning and execution.
- Strong vendor management and negotiation skills.
- Excellent communication, interpersonal, and organizational abilities.
- Ability to work effectively under pressure and manage multiple priorities in a dynamic environment.
- Familiarity with booking systems and customer relationship management (CRM) software.
- Experience in managing remote work operations is highly desirable.
- A passion for travel and providing outstanding guest experiences.
This is a unique opportunity to leverage your operational expertise in the vibrant tourism sector, all while enjoying the flexibility of a remote role. Join our client's dedicated team and help shape the future of remote tourism services. The role is based in Naivasha, Nakuru, KE , but is performed fully remotely.
This advertiser has chosen not to accept applicants from your region.
1
Senior Operations Manager - Remote Lodging Platform
Posted 1 day ago
Job Viewed
Job Description
Our client, a rapidly expanding online travel and hospitality platform, is looking for a highly organized and experienced Senior Operations Manager to lead their remote operations team. This pivotal role will be responsible for overseeing the day-to-day operational efficiency and quality assurance of partner accommodations, ensuring an exceptional guest experience. You will work remotely, managing a distributed team and collaborating with various departments to streamline processes and drive growth.
Key Responsibilities:
Key Responsibilities:
- Manage and optimize operational processes for a portfolio of remote lodging partners, ensuring adherence to quality standards.
- Develop and implement standard operating procedures for onboarding, property management, and guest services.
- Monitor key performance indicators (KPIs) related to property performance, guest satisfaction, and operational efficiency.
- Lead, train, and motivate a remote team of operations coordinators and quality assurance specialists.
- Identify operational challenges and implement effective solutions to improve service delivery.
- Collaborate with the sales and marketing teams to ensure seamless guest experiences from booking to check-out.
- Handle escalated guest and partner issues with professionalism and efficiency.
- Conduct remote property assessments and quality checks to ensure brand standards are met.
- Analyze operational data to identify trends, risks, and opportunities for improvement.
- Contribute to strategic planning and development of new operational initiatives.
- Ensure compliance with all relevant local regulations and industry best practices.
This advertiser has chosen not to accept applicants from your region.
2
Senior Operations Manager - Remote Hotel Services
Posted 5 days ago
Job Viewed
Job Description
Our client, a leading hospitality group, is seeking a highly experienced Senior Operations Manager to oversee and optimize their remote hotel services and guest support operations. This is a unique, fully remote position that requires strong leadership, strategic thinking, and a deep understanding of the hospitality industry. You will be responsible for managing a distributed team, implementing operational best practices, ensuring exceptional guest experiences, and driving efficiency across all guest-facing functions. The ideal candidate is a proven leader with a passion for service excellence and a knack for managing complex operations from a distance.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and implement operational strategies to enhance remote guest services and support.
- Manage, train, and mentor a dispersed team of customer service representatives and operational staff.
- Oversee the day-to-day operations of virtual guest support channels, including online booking, inquiries, and issue resolution.
- Establish and monitor key performance indicators (KPIs) to measure service quality, efficiency, and guest satisfaction.
- Implement and refine standard operating procedures (SOPs) for all remote service functions.
- Collaborate with technology and product teams to leverage digital tools for service delivery.
- Manage budgets and resources allocated to remote operations.
- Ensure compliance with all hospitality standards, safety regulations, and company policies.
- Analyze operational data to identify areas for improvement and implement corrective actions.
- Handle escalated guest complaints and ensure timely and satisfactory resolutions.
- Foster a culture of service excellence and continuous improvement within the remote team.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hotel or hospitality operations management.
- Proven experience in managing remote teams and operations.
- Strong understanding of guest service principles and best practices.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hotel management software and CRM systems.
- Ability to analyze data, identify trends, and make informed decisions.
- Strategic thinking and problem-solving capabilities.
- Experience in budget management and resource allocation.
- Adaptability and resilience in a fast-paced, remote work environment.
This advertiser has chosen not to accept applicants from your region.
3
Senior Operations Manager, Remote Cleaning & Sanitation
Posted 14 days ago
Job Viewed
Job Description
Our client is seeking an experienced and results-driven Senior Operations Manager to oversee and optimize their remote cleaning and sanitation operations. This pivotal role requires a strategic thinker with exceptional leadership and problem-solving skills, capable of managing distributed teams and ensuring the highest standards of cleanliness and hygiene across various sites. As a fully remote position, you will leverage technology and effective communication strategies to maintain operational efficiency and team performance. Your primary responsibilities will include developing and implementing comprehensive cleaning and sanitation protocols, policies, and procedures that comply with industry best practices and regulatory requirements. You will be responsible for managing budgets, forecasting needs, and controlling operational costs while ensuring quality service delivery. This involves sourcing and managing relationships with cleaning supply vendors, overseeing inventory, and ensuring the effective utilization of resources. You will lead, mentor, and train remote cleaning staff, fostering a culture of safety, accountability, and continuous improvement. Performance monitoring and evaluation of cleaning teams, providing constructive feedback and implementing performance improvement plans will be crucial. You will also play a key role in developing and executing strategic initiatives aimed at enhancing operational efficiency, client satisfaction, and service innovation. Analyzing operational data to identify trends, inefficiencies, and areas for improvement will be a daily task. The ideal candidate will have a Bachelor's degree in Business Administration, Operations Management, or a related field, coupled with at least 5 years of experience in operations management, preferably within the cleaning, facilities management, or hospitality sectors. Proven experience managing remote teams and understanding the unique challenges and opportunities associated with such structures is essential. Strong analytical, organizational, and project management skills are required. Excellent communication, interpersonal, and negotiation skills are necessary to effectively manage diverse teams and stakeholders remotely. Knowledge of health and safety regulations relevant to cleaning and sanitation is a must. This role offers a unique opportunity to make a significant impact in a critical service sector from a remote setting. The original location context for this role is Mlolongo, Machakos, KE, but the position is entirely remote.
This advertiser has chosen not to accept applicants from your region.
4
Senior Hotel Operations Manager - Remote Hospitality Consultant
Posted 23 days ago
Job Viewed
Job Description
Our client, a leader in the hospitality sector, is seeking a seasoned Senior Hotel Operations Manager to serve as a Remote Hospitality Consultant. This pivotal role involves providing expert guidance and strategic oversight to hotel properties, focusing on enhancing operational efficiency, guest satisfaction, and profitability. The ideal candidate will possess extensive experience in hotel management, a deep understanding of front-of-house, back-of-house, and F&B operations, and a proven ability to drive improvements from a distance. You will conduct virtual audits, develop operational plans, train remote teams, and implement best practices to elevate the guest experience. Exceptional communication, problem-solving, and leadership skills are essential for success in this position.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Conduct comprehensive remote assessments of hotel operational procedures and standards.
- Develop strategic plans to optimize hotel performance, including revenue management, cost control, and service quality.
- Provide expert advice and guidance on front desk, housekeeping, F&B, and event management operations.
- Develop and implement training programs for hotel staff, delivered virtually or through structured resources.
- Monitor key performance indicators (KPIs) and provide actionable insights for improvement.
- Ensure compliance with health, safety, and hygiene regulations across all properties.
- Assist in the development and implementation of new hotel services and guest experience initiatives.
- Manage and resolve operational challenges and guest feedback effectively.
- Stay abreast of industry trends, best practices, and technological advancements in hospitality management.
- Collaborate with hotel owners and general managers to align operational strategies with business objectives.
- Facilitate remote team meetings and provide ongoing support and mentorship.
- Review and approve operational budgets and financial reports.
- Contribute to the development of standard operating procedures (SOPs).
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- A minimum of 8 years of progressive experience in hotel operations management, with a strong track record of success.
- In-depth knowledge of all aspects of hotel operations, including rooms division, F&B, and sales/marketing.
- Proven experience in revenue management, cost control, and quality assurance.
- Excellent analytical, strategic thinking, and problem-solving abilities.
- Exceptional communication, interpersonal, and presentation skills.
- Demonstrated ability to lead, motivate, and influence teams remotely.
- Proficiency in property management systems (PMS) and other hospitality software.
- Ability to work independently and manage multiple client engagements effectively.
- A passion for delivering exceptional guest experiences.
This advertiser has chosen not to accept applicants from your region.
5
Senior Operations Manager - Remote Cleaning & Sanitation Services
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a highly organized and experienced Senior Operations Manager to oversee their remote-first cleaning and sanitation service operations. In this role, you will be responsible for ensuring the highest standards of service delivery, managing a dispersed team of cleaning professionals, optimizing operational efficiency, and maintaining stringent health and safety protocols. The ideal candidate possesses strong leadership capabilities, exceptional organizational skills, and a deep understanding of operational management within the cleaning and sanitation industry. You will leverage technology to manage scheduling, quality control, and client communication, ensuring seamless service delivery across all contracted sites. This role requires a proactive approach to problem-solving and a commitment to continuous improvement.
Responsibilities:
Responsibilities:
- Develop and implement operational strategies to ensure efficient and effective delivery of cleaning and sanitation services.
- Manage and supervise a remote team of cleaning supervisors and staff, providing guidance, training, and performance evaluations.
- Establish and maintain rigorous quality control standards and procedures to ensure client satisfaction.
- Oversee resource allocation, including supplies, equipment, and staffing, to meet service demands.
- Implement and enforce health, safety, and environmental regulations and protocols.
- Monitor operational performance, analyzing key metrics and identifying areas for improvement.
- Manage client relationships, addressing concerns and ensuring service level agreements are met or exceeded.
- Utilize technology platforms for scheduling, dispatching, communication, and performance tracking.
- Develop and manage operational budgets, controlling costs and ensuring profitability.
- Identify and implement process improvements to enhance efficiency and service quality.
- Conduct regular site assessments and audits (remotely or through designated personnel) to ensure compliance and quality.
- Lead training initiatives for new and existing staff on best practices, safety procedures, and service standards.
- Bachelor's degree in Operations Management, Business Administration, or a related field.
- Minimum of 5 years of experience in operations management, preferably within the cleaning, facilities management, or service industry.
- Proven experience in managing remote teams and operations.
- Strong understanding of health, safety, and sanitation best practices and regulations.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in using operational management software and tools.
- Demonstrated ability to develop and manage budgets.
- Strong analytical and problem-solving skills.
- Ability to adapt to a rapidly changing environment and implement innovative solutions.
- Experience with quality assurance programs is a significant advantage.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Senior operations manager remote hospitality Jobs in Kenya !
6
Operations Manager, Luxury Hotels (Remote)
Posted 18 days ago
Job Viewed
Job Description
Our client, a prestigious hospitality group, is seeking an experienced and dynamic Operations Manager to oversee their luxury hotel properties. This is a fully remote position, requiring a seasoned professional with a deep understanding of hotel operations, guest services, and team leadership. You will be responsible for ensuring the highest standards of service excellence, operational efficiency, and profitability across multiple properties. The ideal candidate will possess exceptional leadership skills, a keen eye for detail, and a proven ability to manage remote teams and drive performance. This role demands strong strategic planning capabilities and a proactive approach to problem-solving within the hospitality sector. Your responsibilities will encompass:
The successful candidate will have extensive experience in luxury hotel management, with a demonstrable track record of success. Exceptional communication, interpersonal, and problem-solving skills are essential. The ability to lead and inspire teams remotely, foster a positive work environment, and maintain high standards of operational excellence is critical. This is an outstanding opportunity for a skilled hospitality leader to leverage their expertise in a remote capacity, contributing to the success of a renowned brand. Join a company committed to delivering unparalleled guest experiences.
Location: Bungoma, Bungoma, KE
- Developing and implementing operational strategies to enhance guest satisfaction, service quality, and overall hotel performance.
- Overseeing all aspects of hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
- Managing operational budgets, controlling costs, and maximizing revenue generation.
- Leading, motivating, and developing high-performing hotel management teams across different locations.
- Ensuring compliance with all health, safety, and sanitation regulations.
- Implementing and refining standard operating procedures (SOPs) to maintain consistency and efficiency.
- Analyzing financial reports and operational data to identify areas for improvement and implement corrective actions.
- Cultivating a strong service culture, ensuring exceptional guest experiences.
- Collaborating with marketing and sales teams to drive business and enhance brand reputation.
- Staying abreast of industry trends and best practices in luxury hospitality management.
The successful candidate will have extensive experience in luxury hotel management, with a demonstrable track record of success. Exceptional communication, interpersonal, and problem-solving skills are essential. The ability to lead and inspire teams remotely, foster a positive work environment, and maintain high standards of operational excellence is critical. This is an outstanding opportunity for a skilled hospitality leader to leverage their expertise in a remote capacity, contributing to the success of a renowned brand. Join a company committed to delivering unparalleled guest experiences.
Location: Bungoma, Bungoma, KE
This advertiser has chosen not to accept applicants from your region.
7
Senior Hotel Operations Manager - Luxury Remote Resorts
Posted 5 days ago
Job Viewed
Job Description
Our client, a premier hospitality group renowned for its exceptional guest experiences, is seeking a seasoned Senior Hotel Operations Manager to oversee the strategic management of its unique remote resort properties. This is a fully remote position, requiring you to leverage your expertise in hospitality management to ensure the smooth and efficient operation of properties from a distance. You will be responsible for driving operational excellence, maintaining the highest standards of service, managing budgets, and leading on-site teams to deliver unforgettable guest experiences. The ideal candidate possesses a deep understanding of hotel operations, strong leadership skills, and a passion for delivering luxury hospitality.
Responsibilities:
Qualifications:
Responsibilities:
- Oversee daily operations of multiple remote hotel properties, ensuring adherence to brand standards and service excellence.
- Develop and implement operational strategies to maximize guest satisfaction and operational efficiency.
- Manage departmental budgets, controlling costs and optimizing revenue generation.
- Lead, mentor, and develop on-site management teams at each property, fostering a culture of service and continuous improvement.
- Ensure compliance with all health, safety, and security regulations.
- Monitor guest feedback and implement service recovery protocols as needed.
- Collaborate with marketing and sales teams to drive occupancy and enhance the guest experience.
- Manage vendor relationships and procurement for property needs.
- Conduct regular site visits (as feasible and required) and remote performance assessments.
- Drive innovation in guest services and operational processes.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 8 years of progressive experience in hotel operations management, with a significant portion in leadership roles.
- Proven ability to manage multiple properties or large-scale operations.
- Strong financial acumen, with experience in budgeting, forecasting, and P&L management.
- Exceptional leadership, communication, and interpersonal skills.
- Demonstrated ability to motivate and develop teams.
- A deep understanding of luxury hospitality standards and guest service principles.
- Proficiency in hotel management software and operational tools.
- Ability to thrive in a remote management environment, requiring strong organizational and problem-solving skills.
- Willingness to travel to properties when necessary.
This advertiser has chosen not to accept applicants from your region.
8
Senior Operations Manager - Remote Leisure & Sports Facilities
Posted 9 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and dynamic Senior Operations Manager to oversee leisure and sports facilities operations from a fully remote perspective. This role is responsible for ensuring the efficient and effective management of all operational aspects, including staffing, resource allocation, customer satisfaction, and financial performance. You will work closely with on-site teams, develop strategic operational plans, and implement best practices to enhance the user experience and profitability of the facilities. The ideal candidate possesses strong leadership qualities, extensive experience in facility management, and a proven ability to drive operational excellence in a distributed team environment.
Responsibilities:
Responsibilities:
- Develop and implement comprehensive operational strategies to optimize facility performance and customer satisfaction.
- Oversee budgeting, financial planning, and cost control measures for assigned facilities.
- Manage and lead on-site operational teams, providing direction, support, and performance feedback.
- Ensure all facilities meet high standards of safety, cleanliness, and maintenance.
- Develop and implement procedures for efficient booking, scheduling, and resource management.
- Monitor key performance indicators (KPIs) and implement corrective actions to achieve targets.
- Manage vendor relationships and ensure the procurement of necessary supplies and services.
- Drive initiatives to enhance the member/customer experience and foster loyalty.
- Stay updated on industry trends, innovations, and best practices in leisure and sports facility management.
- Conduct regular virtual reviews of facility operations and performance.
- Develop and implement emergency preparedness and response plans.
- Foster a positive and high-performance culture among operational staff.
- Bachelor's degree in Hospitality Management, Sports Management, Business Administration, or a related field.
- Minimum of 6 years of experience in operations management, with a significant focus on leisure and sports facilities.
- Proven track record of successfully managing multiple facilities and operational teams.
- Strong understanding of financial management, budgeting, and P&L responsibility.
- Excellent leadership, communication, and problem-solving skills.
- Experience with facility management software and scheduling systems.
- Ability to work independently, manage complex projects, and make sound decisions in a remote environment.
- Demonstrated ability to build and maintain strong relationships with staff, customers, and stakeholders.
- Knowledge of health and safety regulations relevant to sports and leisure facilities.
- A proactive and results-oriented approach to operational challenges.
This advertiser has chosen not to accept applicants from your region.
9