9,878 Senior Management Consultant Financial Services jobs in Kenya

Senior Risk Manager - Financial Services

20112 Mwembe KES5800000 Annually WhatJobs remove_red_eye View All

Posted 19 days ago

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full-time
Our client, a reputable financial institution, is seeking an experienced and strategic Senior Risk Manager to join our team. This role is integral to safeguarding the organization's assets and reputation by identifying, assessing, and mitigating various financial and operational risks. You will be responsible for developing and implementing robust risk management frameworks, policies, and procedures across the organization.

The ideal candidate will possess a comprehensive understanding of risk management principles, regulatory requirements (e.g., Basel Accords, IFRS 9), and the financial services industry. Your responsibilities will include conducting comprehensive risk assessments, analyzing potential threats, and developing strategies to minimize exposure. You will also be involved in stress testing, scenario analysis, and capital adequacy assessments. Collaboration with business units, internal audit, and compliance departments will be crucial to ensure effective risk governance and control. The ability to communicate complex risk concepts to senior management and the board of directors in a clear and concise manner is essential. We are looking for a proactive leader with strong analytical skills, excellent judgment, and a commitment to fostering a strong risk-aware culture throughout the organization.

This position is based in Naivasha, Nakuru, KE and requires the candidate to be present in the office regularly to facilitate close collaboration with teams and access to on-site resources.

Qualifications:
  • Master's degree in Finance, Economics, Mathematics, Statistics, or a related field. Professional certifications such as FRM, PRM, or CFA are highly desirable.
  • Minimum of 7 years of experience in risk management, preferably within the banking or financial services sector.
  • In-depth knowledge of market risk, credit risk, operational risk, liquidity risk, and compliance risk.
  • Strong understanding of financial regulations and reporting requirements.
  • Proven experience in developing and implementing risk management frameworks and policies.
  • Excellent analytical, quantitative, and problem-solving skills.
  • Strong leadership and team management capabilities.
  • Superior communication, presentation, and interpersonal skills, with the ability to influence stakeholders at all levels.
  • Proficiency in risk management software and analytical tools.
  • Ability to work effectively in a deadline-driven environment.
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Senior Risk & Compliance Manager - Financial Services (Remote)

60100 Embu, Eastern KES380000 Annually WhatJobs

Posted 11 days ago

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full-time
Our client, a prominent player in the financial services sector, is seeking a highly experienced Senior Risk & Compliance Manager to join their fully remote team. This critical role demands a seasoned professional with a comprehensive understanding of financial regulations, risk management frameworks, and internal controls. You will be responsible for developing, implementing, and overseeing robust risk management and compliance programs to ensure adherence to all relevant laws, regulations, and internal policies. The ideal candidate possesses a strong analytical mindset, exceptional attention to detail, and a proven ability to navigate complex regulatory landscapes. You will proactively identify potential risks, assess their impact, and implement mitigation strategies. This position is fully remote, requiring excellent communication and leadership skills to effectively manage compliance initiatives and collaborate with stakeholders across different departments and geographies. You will play a pivotal role in safeguarding the company's assets, reputation, and integrity in an ever-evolving financial environment.The role is fully remote, with an administrative connection to Embu, Embu, KE.

Key Responsibilities:
  • Develop, implement, and maintain the company's enterprise-wide risk management framework.
  • Ensure adherence to all applicable financial regulations, laws, and industry standards.
  • Conduct regular risk assessments and compliance audits across various business units.
  • Identify, analyze, and monitor potential risks and vulnerabilities within the organization.
  • Develop and implement policies, procedures, and controls to mitigate identified risks.
  • Manage regulatory reporting requirements and liaise with regulatory bodies.
  • Provide guidance and training to employees on risk management and compliance best practices.
  • Investigate potential compliance breaches and recommend corrective actions.
  • Stay informed about changes in the regulatory environment and adapt policies accordingly.
  • Contribute to strategic decision-making by providing insights on risk and compliance implications.
Qualifications:
  • Master's degree in Finance, Law, Business Administration, or a related field.
  • Professional certifications such as CRISC, CGEIT, FRM, or equivalent are highly desirable.
  • Minimum of 8 years of experience in risk management and compliance within the financial services industry.
  • In-depth knowledge of relevant financial regulations (e.g., AML, KYC, GDPR, local financial laws).
  • Proven experience in developing and implementing risk management frameworks and compliance programs.
  • Strong analytical, problem-solving, and critical thinking skills.
  • Excellent communication, presentation, and leadership abilities.
  • Demonstrated ability to manage complex projects and lead teams in a remote setting.
  • High ethical standards and integrity.
  • Proficiency in risk management software and tools.
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Senior Manager, Shared Services & Financial Capacity Building

Posted today

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Job Description

full time
About MSI

MSI Reproductive Choices is one of the world’s leading providers of sexual and reproductive healthcare. We believe that everyone should have the right to choose. From contraception to safe abortion and life-saving post-abortion care, we are committed to delivering compassionate, affordable, high-quality services for all.

Today, our organisation has almost 9,000 team members working in 36 countries across the world. Our success lies in the fact that MSI teams are locally led, entrepreneurial and results-driven, and are passionate about delivering high quality, client-centred care in their own communities. As a social business, we focus on sustainable delivery, efficiency, and funding models that are built to last, so that the women and girls we serve today will have a choice in the future too.

We know that access to reproductive choice is life changing. For some, it can mean the ability to complete an education or start a career. For others, it means being able to look after the family they already have. For everyone, it means the freedom to decide their own future, creating a fairer, more equal world.

About the Role

The MSI Global Finance department led by the CFO, is mainly based in MSI’s London Support Office in central London.

The Global Finance Department includes the Global Accounts Team (of which this role is part), Global FP&A, and GIS.

Reporting to the Associate Director of Global Finance, the post holder will be responsible for developing a financial competency framework, developing the capacity of the wider GAT team, working with regional finance director to ensure these teams and country programme finance team have the right skills, and knowledge to work at their relevant level. The post holder would also be responsible for the management of the Shared Services Team (Purchase Ledger and Payroll) based in London.

About You

For us, it’s vital that every MSI team member believes in and is committed to our organisational mission, vision and values.

This means that we will only accept applications from candidates who are unequivocally pro-choice.

Our values act as guiding principles, providing us with a clear direction. They set the tone for how we approach our work, interact with others and align ourselves as ‘One MSI’. It’s important that our team members truly resonate with our values and demonstrate them consistently, in all that they do.

We recruit talented, dynamic individuals with diverse backgrounds who share our mission and are focused on delivering measurable results. As an equal opportunity employer, we are committed to fostering an inclusive workplace where everyone can participate and contribute meaningfully. We value open-mindedness, curiosity, resilience, and a solutions-oriented mindset, alongside a commitment to promoting equality and safeguarding the welfare of both team members and clients.

We seek exceptional communicators who are self-motivated, solutions-driven, and aligned with MSI’s mission and entrepreneurial mindset. You should be dedicated to driving social change in an environment focused on sustainable impact, both locally and globally, and comfortable working with diverse teams in an ambiguous setting.

To perform this role, you’ll need the following skills:





Excellent numerical and excel skills.

Strong communicator with the ability to influence.

Strong team player – someone who can build good relationships both within the global finance function and in the wider organisation.

Excellent organisational skills and ability to juggle multiple pieces of work simultaneously.

Strong attention to detail.



To perform this role, you’ll need the following experience:





Team development following a structural change.

Strengthening a finance department to ensure role ownership at each level

A strong background of identifying and responding to finance risks, implementing controls and process improvement.

Management of a payroll department.

Management of a purchase ledger department.

Writing and reviewing policies and procedures

Use of accounting and reporting systems (Ideally Q&A and Sun)

People management.

Working to tight deadlines and managing conflicting priorities.

Knowledge of Charity SORP



Formal education/qualification





Professionally Qualified (ACA, ACCA, CIMA, other) – essential.

Educated to degree level or equivalent (accounting or business degree desirable).



Please click here to view the job framework

Location: London, UK (minimum of 2 days per week in the office) or any country programme where MSI operates in.

Full-time: 35 hours a week, Monday to Friday.

Contract type: Permanent.

Salary: £46,000 - £59,600 per annum for UK based candidates. Discretionary bonus + benefits. For all other locations, the salary will be banded within the national context.

Salary band: BG 10

Closing date: 27th October 2025 (midnight BST). Interviews may take place before this date for exceptional candidates.

For internal employees applying from an MSI country programme, the role will be positioned within the existing salary structure of the country. Local terms and conditions of the country will apply.
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Customer Success Manager - Technical Support

50100 Tuwan KES130000 Annually WhatJobs

Posted 19 days ago

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Job Description

full-time
Our client is searching for a dedicated and proactive Customer Success Manager specializing in Technical Support to join their fully remote, globally distributed team. This role is instrumental in ensuring our clients achieve their desired outcomes while utilizing our client's innovative products and services. As a remote-first member of our customer success team, you will be the primary point of contact for a portfolio of clients, providing exceptional support, guidance, and strategic advice. Your responsibilities will include onboarding new clients, proactively monitoring client health, identifying opportunities for upselling and cross-selling, and resolving technical issues efficiently and effectively. You will build strong, long-lasting relationships with clients by understanding their unique business needs and ensuring they maximize the value they derive from our solutions. This position demands excellent communication, interpersonal, and problem-solving skills, along with a deep understanding of technical support processes. You will collaborate closely with the product, sales, and engineering teams to relay customer feedback and advocate for customer needs. We are looking for an individual with a passion for customer advocacy, a strong technical aptitude, and a proven ability to manage a book of business successfully in a remote environment. Your ability to explain complex technical concepts clearly and concisely will be crucial. This is an outstanding opportunity to contribute to customer satisfaction and retention in a dynamic, fully remote setting.
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Lead Customer Success Manager - Technical Support

01000 Makongeni KES280000 Annually WhatJobs remove_red_eye View All

Posted 19 days ago

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Job Description

full-time
Our client is revolutionizing the customer service landscape and seeks a highly experienced Lead Customer Success Manager specializing in Technical Support to join our fully remote, globally distributed team. In this crucial role, you will be at the forefront of ensuring our diverse clientele receives exceptional support and achieves maximum value from our innovative solutions. You will lead a team of dedicated support professionals, fostering a culture of proactive problem-solving, technical excellence, and unparalleled customer satisfaction. Your expertise will be vital in developing and implementing best practices for technical issue resolution, customer onboarding, and ongoing client engagement. This is a remote-first opportunity, demanding exceptional organizational skills, strong leadership capabilities, and the ability to motivate and guide a team operating across different time zones. We are looking for a strategic thinker who can identify trends in customer issues, translate them into actionable product improvements, and drive initiatives that enhance the overall customer experience. Your passion for technology and commitment to customer advocacy will be key to your success. Responsibilities include:
  • Leading and mentoring a high-performing team of technical support specialists.
  • Developing and refining technical support processes and workflows to optimize efficiency and effectiveness.
  • Serving as an escalation point for complex technical issues, providing expert guidance and solutions.
  • Proactively identifying customer needs and potential challenges, developing strategies to address them.
  • Collaborating closely with Product, Engineering, and Sales teams to ensure seamless customer experiences.
  • Creating and maintaining comprehensive knowledge base articles and support documentation.
  • Tracking key performance indicators (KPIs) for the support team and identifying areas for improvement.
  • Conducting regular team meetings and providing constructive feedback and performance reviews.
  • Championing customer feedback internally to drive product and service enhancements.
  • Ensuring timely and effective resolution of all customer inquiries and support tickets.
We require a Bachelor's degree in a relevant field, or equivalent practical experience. A minimum of 6 years of progressive experience in customer support, technical helpdesk, or a related role, with at least 2 years in a leadership or supervisory capacity, is essential. A deep understanding of CRM systems, ticketing platforms, and common support methodologies is a must. Excellent communication, interpersonal, and problem-solving skills are critical for this role. The ability to work independently and manage priorities effectively in a remote setting is paramount. This role offers the unique opportunity to shape customer support strategy and impact, from your home office, supporting clients globally while being associated with the operations in **Thika, Kiambu, KE**.
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Remote Customer Service Manager - Technical Support

10200 Mwembe KES650000 Annually WhatJobs

Posted 3 days ago

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full-time
Our client, a rapidly expanding SaaS company known for its innovative software solutions, is seeking an experienced and results-oriented Remote Customer Service Manager to lead their technical support operations. This is a fully remote leadership position responsible for building, training, and managing a high-performing customer support team dedicated to providing exceptional technical assistance. You will play a critical role in ensuring customer satisfaction, driving efficiency, and continuously improving support processes, all from your remote workspace. Your leadership will be instrumental in shaping the customer experience and fostering loyalty.

Responsibilities will include overseeing the day-to-day operations of the technical support team, setting clear performance objectives, and monitoring key metrics such as response times, resolution rates, and customer satisfaction scores. You will be responsible for recruiting, onboarding, training, and coaching customer support representatives, fostering a positive and productive team culture. Developing and implementing effective customer support strategies, policies, and procedures to enhance service delivery and efficiency will be a core function. You will act as an escalation point for complex customer issues, ensuring timely and satisfactory resolution. Analyzing customer feedback and support data to identify trends, root causes of issues, and opportunities for service improvement will be crucial. Collaborating with product, engineering, and sales teams to provide insights into customer needs and product performance is also a key aspect of this role. Implementing and optimizing customer support tools and technologies will be part of your mandate.

The ideal candidate will possess a Bachelor's degree in Business Administration, Communications, or a related field, coupled with a minimum of 5 years of experience in customer service management, with at least 3 years specifically in a technical support leadership role within the software industry. Proven experience in managing remote teams and building high-performing support functions is essential. Strong understanding of SaaS products and the technical support landscape is required. Excellent leadership, communication, problem-solving, and organizational skills are paramount. Proficiency with customer support platforms (e.g., Zendesk, Intercom), CRM systems, and data analysis tools is necessary. The ability to motivate and inspire a remote team, drive continuous improvement, and deliver outstanding customer experiences is critical. If you are a dedicated leader passionate about customer success and ready to make a significant impact remotely, we encourage you to apply.
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Remote Customer Success Manager - Technical Support

50100 Kapsuser KES70000 Annually WhatJobs remove_red_eye View All

Posted 18 days ago

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full-time
Our client is looking for a dedicated and empathetic Remote Customer Success Manager to join their thriving support team. In this entirely remote role, you will be the primary point of contact for a portfolio of clients, ensuring they receive exceptional service and maximize the value of our client's offerings. Your mission will be to build strong, lasting relationships, understand client needs, and proactively address any challenges they may encounter. Responsibilities include onboarding new clients, providing comprehensive technical support and troubleshooting via various communication channels (email, chat, video calls), conducting regular check-ins to gauge satisfaction and identify opportunities for growth, and escalating complex issues to the appropriate internal teams. You will also be responsible for educating clients on new features and best practices, gathering feedback to inform product development, and contributing to the creation of self-help resources such as FAQs and knowledge base articles. The ideal candidate will possess outstanding communication and interpersonal skills, a patient and problem-solving attitude, and a keen ability to explain technical concepts in an easily understandable manner. Experience with CRM software and helpdesk ticketing systems is essential. You should be highly organized, self-motivated, and comfortable working independently in a remote setting. A passion for helping others and a commitment to delivering a superior customer experience are paramount. This role is critical in fostering client loyalty and retention, contributing significantly to the overall success of the business. We are seeking individuals who are adept at managing multiple priorities and can maintain a positive and professional demeanor under pressure. This remote position offers a fantastic opportunity to make a tangible impact on customer satisfaction and engagement. This role supports clients in the vicinity of Kericho, Kericho, KE .
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Senior Customer Success Manager - Technical Support

60200 Meru , Eastern KES110000 Annually WhatJobs remove_red_eye View All

Posted 19 days ago

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full-time
Our client, a rapidly growing technology company, is seeking a highly motivated and experienced Senior Customer Success Manager to join our fully remote customer support team. This role is vital in ensuring our clients achieve maximum value from our products and services, fostering strong relationships, and driving customer loyalty and retention. The ideal candidate will possess a deep understanding of technical support operations, exceptional communication skills, and a proactive approach to customer issue resolution. You will be responsible for managing a portfolio of key accounts, onboarding new clients, providing advanced technical assistance, and acting as the primary point of contact for their needs. This position demands excellent problem-solving skills, empathy, and the ability to effectively manage challenging customer situations in a remote setting.

Key responsibilities include:
  • Building and maintaining strong, long-lasting relationships with a portfolio of enterprise-level clients.
  • Proactively engaging with clients to understand their business objectives and ensure they are maximizing the value of our solutions.
  • Managing the end-to-end customer lifecycle, including onboarding, adoption, retention, and advocacy.
  • Providing advanced technical support and troubleshooting for complex customer issues.
  • Acting as a liaison between clients and internal product, engineering, and sales teams to address needs and feedback.
  • Developing and delivering regular business reviews and status updates to clients.
  • Identifying opportunities for upselling and cross-selling based on client needs and product capabilities.
  • Educating clients on new features, best practices, and product updates.
  • Monitoring customer health metrics and proactively intervening to address potential churn risks.
  • Contributing to the development of customer success resources, knowledge base articles, and training materials.

Qualifications:
  • Bachelor's degree in Business, Computer Science, Information Technology, or a related field.
  • A minimum of 5-7 years of experience in customer success, account management, or technical support, preferably in a SaaS environment.
  • Proven track record of managing enterprise-level accounts and achieving high customer satisfaction and retention rates.
  • Strong technical aptitude and ability to understand and explain complex software solutions.
  • Excellent problem-solving, analytical, and critical thinking skills.
  • Exceptional communication, interpersonal, and presentation skills.
  • Ability to manage multiple priorities, work independently, and thrive in a fast-paced, remote work environment.
  • Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight) is a plus.

This is an outstanding opportunity to make a significant impact on customer satisfaction and company growth within a fully remote structure. If you are a dedicated, client-focused professional with a passion for technology and exceptional service, we encourage you to apply. The role is associated with our operations in Meru, Meru, KE .
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Senior Customer Experience Manager - Technical Support

0107 Nairobi Abothuguchi West KES300000 Annually WhatJobs remove_red_eye View All

Posted 19 days ago

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full-time
Our client, a rapidly expanding technology firm, is seeking a highly experienced and customer-centric Senior Customer Experience Manager specializing in Technical Support. This is a fully remote position, allowing you to lead and innovate from anywhere. You will be instrumental in shaping and elevating the technical support experience for our diverse customer base, ensuring seamless problem resolution and driving customer satisfaction and loyalty. While the role is remote, you will oversee support operations impacting users globally, with a strong focus on the operational hub around Nairobi, Nairobi, KE .

Responsibilities:
  • Develop, implement, and refine strategies to optimize the customer technical support experience across all channels.
  • Lead and mentor a team of technical support professionals, fostering a culture of excellence, empathy, and continuous improvement.
  • Define and track key performance indicators (KPIs) for the technical support team, such as first-response time, resolution time, customer satisfaction (CSAT), and net promoter score (NPS).
  • Analyze customer feedback and support data to identify trends, root causes of issues, and opportunities for service enhancement.
  • Collaborate with product and engineering teams to provide insights on product usability and identify areas for improvement.
  • Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides for customers and support agents.
  • Ensure the efficient and effective management of support tickets and customer inquiries.
  • Implement best practices in customer service and technical support operations.
  • Manage relationships with third-party support vendors, if applicable.
  • Stay informed about emerging trends and technologies in customer experience and technical support.
  • Develop and deliver training programs for support staff to enhance their technical and soft skills.
  • Act as an escalation point for complex customer issues.

Qualifications:
  • Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related field.
  • Minimum of 7 years of experience in customer service or technical support management, with a significant focus on customer experience.
  • Proven track record of building and leading high-performing support teams.
  • Deep understanding of customer support best practices, tools, and technologies (e.g., ticketing systems, CRM).
  • Excellent analytical, problem-solving, and decision-making skills.
  • Exceptional communication, interpersonal, and leadership abilities.
  • Experience in designing and implementing customer feedback mechanisms.
  • Ability to interpret complex technical issues and translate them into customer-friendly solutions.
  • Proficiency in managing a remote support team.
  • A passion for delivering outstanding customer experiences.

This is an exciting opportunity for a seasoned leader to drive customer success in a dynamic, remote environment. If you are dedicated to creating exceptional support experiences, we encourage you to apply.
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Management Consultant - Financial Services

00100 Abothuguchi West KES115000 Annually WhatJobs

Posted 19 days ago

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full-time
Our client, a premier management consultancy, is seeking an experienced Management Consultant specializing in the Financial Services sector to join their esteemed, remote-first team. This is an exceptional opportunity to advise leading financial institutions on critical strategic and operational challenges. You will leverage your deep industry knowledge and analytical prowess to develop innovative solutions and drive impactful change. As a remote consultant, you will collaborate extensively with clients and colleagues across diverse geographies, utilizing cutting-edge virtual technologies.

Responsibilities:
  • Lead and manage client engagements within the financial services industry, focusing on areas such as strategy, digital transformation, risk management, regulatory compliance, and operational efficiency.
  • Conduct thorough market research, data analysis, and diagnostic assessments to identify client challenges and opportunities.
  • Develop strategic recommendations and actionable implementation plans tailored to the unique needs of financial institutions.
  • Facilitate workshops, interviews, and client meetings (virtually and/or in-person as needed) to gather insights and build consensus.
  • Prepare high-quality deliverables, including reports, presentations, and proposals.
  • Mentor and guide junior consultants, fostering their professional development.
  • Stay abreast of industry trends, emerging technologies, and regulatory changes impacting the financial services sector.
  • Contribute to the development of our client's intellectual capital and thought leadership.
  • Manage project timelines, budgets, and resources effectively.
  • Build and maintain strong client relationships, acting as a trusted advisor.
Qualifications:
  • Master's degree in Business Administration, Finance, Economics, or a related field.
  • Minimum of 6 years of experience in management consulting or within the financial services industry, with a strong consulting track record.
  • Deep understanding of the financial services landscape, including banking, insurance, and capital markets.
  • Proven expertise in areas such as strategy development, digital transformation, operational improvement, or risk and compliance.
  • Exceptional analytical, problem-solving, and strategic thinking abilities.
  • Outstanding communication, presentation, and interpersonal skills, with the ability to influence senior stakeholders.
  • Experience working in a remote or hybrid capacity, demonstrating excellent self-discipline and collaboration skills.
  • Proficiency in data analysis and financial modeling.
  • Ability to travel occasionally as required by client engagements.
This role is notionally based in Nairobi, Nairobi, KE , but operates as a fully remote position, providing global opportunities and flexibility.
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