9,878 Senior Management Consultant Financial Services jobs in Kenya
Senior Risk Manager - Financial Services
Posted 19 days ago
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The ideal candidate will possess a comprehensive understanding of risk management principles, regulatory requirements (e.g., Basel Accords, IFRS 9), and the financial services industry. Your responsibilities will include conducting comprehensive risk assessments, analyzing potential threats, and developing strategies to minimize exposure. You will also be involved in stress testing, scenario analysis, and capital adequacy assessments. Collaboration with business units, internal audit, and compliance departments will be crucial to ensure effective risk governance and control. The ability to communicate complex risk concepts to senior management and the board of directors in a clear and concise manner is essential. We are looking for a proactive leader with strong analytical skills, excellent judgment, and a commitment to fostering a strong risk-aware culture throughout the organization.
This position is based in Naivasha, Nakuru, KE and requires the candidate to be present in the office regularly to facilitate close collaboration with teams and access to on-site resources.
Qualifications:
- Master's degree in Finance, Economics, Mathematics, Statistics, or a related field. Professional certifications such as FRM, PRM, or CFA are highly desirable.
- Minimum of 7 years of experience in risk management, preferably within the banking or financial services sector.
- In-depth knowledge of market risk, credit risk, operational risk, liquidity risk, and compliance risk.
- Strong understanding of financial regulations and reporting requirements.
- Proven experience in developing and implementing risk management frameworks and policies.
- Excellent analytical, quantitative, and problem-solving skills.
- Strong leadership and team management capabilities.
- Superior communication, presentation, and interpersonal skills, with the ability to influence stakeholders at all levels.
- Proficiency in risk management software and analytical tools.
- Ability to work effectively in a deadline-driven environment.
Senior Risk & Compliance Manager - Financial Services (Remote)
Posted 11 days ago
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Key Responsibilities:
- Develop, implement, and maintain the company's enterprise-wide risk management framework.
- Ensure adherence to all applicable financial regulations, laws, and industry standards.
- Conduct regular risk assessments and compliance audits across various business units.
- Identify, analyze, and monitor potential risks and vulnerabilities within the organization.
- Develop and implement policies, procedures, and controls to mitigate identified risks.
- Manage regulatory reporting requirements and liaise with regulatory bodies.
- Provide guidance and training to employees on risk management and compliance best practices.
- Investigate potential compliance breaches and recommend corrective actions.
- Stay informed about changes in the regulatory environment and adapt policies accordingly.
- Contribute to strategic decision-making by providing insights on risk and compliance implications.
- Master's degree in Finance, Law, Business Administration, or a related field.
- Professional certifications such as CRISC, CGEIT, FRM, or equivalent are highly desirable.
- Minimum of 8 years of experience in risk management and compliance within the financial services industry.
- In-depth knowledge of relevant financial regulations (e.g., AML, KYC, GDPR, local financial laws).
- Proven experience in developing and implementing risk management frameworks and compliance programs.
- Strong analytical, problem-solving, and critical thinking skills.
- Excellent communication, presentation, and leadership abilities.
- Demonstrated ability to manage complex projects and lead teams in a remote setting.
- High ethical standards and integrity.
- Proficiency in risk management software and tools.
Senior Manager, Shared Services & Financial Capacity Building
Posted today
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MSI Reproductive Choices is one of the world’s leading providers of sexual and reproductive healthcare. We believe that everyone should have the right to choose. From contraception to safe abortion and life-saving post-abortion care, we are committed to delivering compassionate, affordable, high-quality services for all.
Today, our organisation has almost 9,000 team members working in 36 countries across the world. Our success lies in the fact that MSI teams are locally led, entrepreneurial and results-driven, and are passionate about delivering high quality, client-centred care in their own communities. As a social business, we focus on sustainable delivery, efficiency, and funding models that are built to last, so that the women and girls we serve today will have a choice in the future too.
We know that access to reproductive choice is life changing. For some, it can mean the ability to complete an education or start a career. For others, it means being able to look after the family they already have. For everyone, it means the freedom to decide their own future, creating a fairer, more equal world.
About the Role
The MSI Global Finance department led by the CFO, is mainly based in MSI’s London Support Office in central London.
The Global Finance Department includes the Global Accounts Team (of which this role is part), Global FP&A, and GIS.
Reporting to the Associate Director of Global Finance, the post holder will be responsible for developing a financial competency framework, developing the capacity of the wider GAT team, working with regional finance director to ensure these teams and country programme finance team have the right skills, and knowledge to work at their relevant level. The post holder would also be responsible for the management of the Shared Services Team (Purchase Ledger and Payroll) based in London.
About You
For us, it’s vital that every MSI team member believes in and is committed to our organisational mission, vision and values.
This means that we will only accept applications from candidates who are unequivocally pro-choice.
Our values act as guiding principles, providing us with a clear direction. They set the tone for how we approach our work, interact with others and align ourselves as ‘One MSI’. It’s important that our team members truly resonate with our values and demonstrate them consistently, in all that they do.
We recruit talented, dynamic individuals with diverse backgrounds who share our mission and are focused on delivering measurable results. As an equal opportunity employer, we are committed to fostering an inclusive workplace where everyone can participate and contribute meaningfully. We value open-mindedness, curiosity, resilience, and a solutions-oriented mindset, alongside a commitment to promoting equality and safeguarding the welfare of both team members and clients.
We seek exceptional communicators who are self-motivated, solutions-driven, and aligned with MSI’s mission and entrepreneurial mindset. You should be dedicated to driving social change in an environment focused on sustainable impact, both locally and globally, and comfortable working with diverse teams in an ambiguous setting.
To perform this role, you’ll need the following skills:
Excellent numerical and excel skills.
Strong communicator with the ability to influence.
Strong team player – someone who can build good relationships both within the global finance function and in the wider organisation.
Excellent organisational skills and ability to juggle multiple pieces of work simultaneously.
Strong attention to detail.
To perform this role, you’ll need the following experience:
Team development following a structural change.
Strengthening a finance department to ensure role ownership at each level
A strong background of identifying and responding to finance risks, implementing controls and process improvement.
Management of a payroll department.
Management of a purchase ledger department.
Writing and reviewing policies and procedures
Use of accounting and reporting systems (Ideally Q&A and Sun)
People management.
Working to tight deadlines and managing conflicting priorities.
Knowledge of Charity SORP
Formal education/qualification
Professionally Qualified (ACA, ACCA, CIMA, other) – essential.
Educated to degree level or equivalent (accounting or business degree desirable).
Please click here to view the job framework
Location: London, UK (minimum of 2 days per week in the office) or any country programme where MSI operates in.
Full-time: 35 hours a week, Monday to Friday.
Contract type: Permanent.
Salary: £46,000 - £59,600 per annum for UK based candidates. Discretionary bonus + benefits. For all other locations, the salary will be banded within the national context.
Salary band: BG 10
Closing date: 27th October 2025 (midnight BST). Interviews may take place before this date for exceptional candidates.
For internal employees applying from an MSI country programme, the role will be positioned within the existing salary structure of the country. Local terms and conditions of the country will apply.
Customer Success Manager - Technical Support
Posted 19 days ago
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Lead Customer Success Manager - Technical Support
Posted 19 days ago
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Job Description
- Leading and mentoring a high-performing team of technical support specialists.
- Developing and refining technical support processes and workflows to optimize efficiency and effectiveness.
- Serving as an escalation point for complex technical issues, providing expert guidance and solutions.
- Proactively identifying customer needs and potential challenges, developing strategies to address them.
- Collaborating closely with Product, Engineering, and Sales teams to ensure seamless customer experiences.
- Creating and maintaining comprehensive knowledge base articles and support documentation.
- Tracking key performance indicators (KPIs) for the support team and identifying areas for improvement.
- Conducting regular team meetings and providing constructive feedback and performance reviews.
- Championing customer feedback internally to drive product and service enhancements.
- Ensuring timely and effective resolution of all customer inquiries and support tickets.
Remote Customer Service Manager - Technical Support
Posted 3 days ago
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Responsibilities will include overseeing the day-to-day operations of the technical support team, setting clear performance objectives, and monitoring key metrics such as response times, resolution rates, and customer satisfaction scores. You will be responsible for recruiting, onboarding, training, and coaching customer support representatives, fostering a positive and productive team culture. Developing and implementing effective customer support strategies, policies, and procedures to enhance service delivery and efficiency will be a core function. You will act as an escalation point for complex customer issues, ensuring timely and satisfactory resolution. Analyzing customer feedback and support data to identify trends, root causes of issues, and opportunities for service improvement will be crucial. Collaborating with product, engineering, and sales teams to provide insights into customer needs and product performance is also a key aspect of this role. Implementing and optimizing customer support tools and technologies will be part of your mandate.
The ideal candidate will possess a Bachelor's degree in Business Administration, Communications, or a related field, coupled with a minimum of 5 years of experience in customer service management, with at least 3 years specifically in a technical support leadership role within the software industry. Proven experience in managing remote teams and building high-performing support functions is essential. Strong understanding of SaaS products and the technical support landscape is required. Excellent leadership, communication, problem-solving, and organizational skills are paramount. Proficiency with customer support platforms (e.g., Zendesk, Intercom), CRM systems, and data analysis tools is necessary. The ability to motivate and inspire a remote team, drive continuous improvement, and deliver outstanding customer experiences is critical. If you are a dedicated leader passionate about customer success and ready to make a significant impact remotely, we encourage you to apply.
Remote Customer Success Manager - Technical Support
Posted 18 days ago
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Senior Customer Success Manager - Technical Support
Posted 19 days ago
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Key responsibilities include:
- Building and maintaining strong, long-lasting relationships with a portfolio of enterprise-level clients.
- Proactively engaging with clients to understand their business objectives and ensure they are maximizing the value of our solutions.
- Managing the end-to-end customer lifecycle, including onboarding, adoption, retention, and advocacy.
- Providing advanced technical support and troubleshooting for complex customer issues.
- Acting as a liaison between clients and internal product, engineering, and sales teams to address needs and feedback.
- Developing and delivering regular business reviews and status updates to clients.
- Identifying opportunities for upselling and cross-selling based on client needs and product capabilities.
- Educating clients on new features, best practices, and product updates.
- Monitoring customer health metrics and proactively intervening to address potential churn risks.
- Contributing to the development of customer success resources, knowledge base articles, and training materials.
Qualifications:
- Bachelor's degree in Business, Computer Science, Information Technology, or a related field.
- A minimum of 5-7 years of experience in customer success, account management, or technical support, preferably in a SaaS environment.
- Proven track record of managing enterprise-level accounts and achieving high customer satisfaction and retention rates.
- Strong technical aptitude and ability to understand and explain complex software solutions.
- Excellent problem-solving, analytical, and critical thinking skills.
- Exceptional communication, interpersonal, and presentation skills.
- Ability to manage multiple priorities, work independently, and thrive in a fast-paced, remote work environment.
- Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight) is a plus.
This is an outstanding opportunity to make a significant impact on customer satisfaction and company growth within a fully remote structure. If you are a dedicated, client-focused professional with a passion for technology and exceptional service, we encourage you to apply. The role is associated with our operations in Meru, Meru, KE .
Senior Customer Experience Manager - Technical Support
Posted 19 days ago
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Responsibilities:
- Develop, implement, and refine strategies to optimize the customer technical support experience across all channels.
- Lead and mentor a team of technical support professionals, fostering a culture of excellence, empathy, and continuous improvement.
- Define and track key performance indicators (KPIs) for the technical support team, such as first-response time, resolution time, customer satisfaction (CSAT), and net promoter score (NPS).
- Analyze customer feedback and support data to identify trends, root causes of issues, and opportunities for service enhancement.
- Collaborate with product and engineering teams to provide insights on product usability and identify areas for improvement.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides for customers and support agents.
- Ensure the efficient and effective management of support tickets and customer inquiries.
- Implement best practices in customer service and technical support operations.
- Manage relationships with third-party support vendors, if applicable.
- Stay informed about emerging trends and technologies in customer experience and technical support.
- Develop and deliver training programs for support staff to enhance their technical and soft skills.
- Act as an escalation point for complex customer issues.
Qualifications:
- Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related field.
- Minimum of 7 years of experience in customer service or technical support management, with a significant focus on customer experience.
- Proven track record of building and leading high-performing support teams.
- Deep understanding of customer support best practices, tools, and technologies (e.g., ticketing systems, CRM).
- Excellent analytical, problem-solving, and decision-making skills.
- Exceptional communication, interpersonal, and leadership abilities.
- Experience in designing and implementing customer feedback mechanisms.
- Ability to interpret complex technical issues and translate them into customer-friendly solutions.
- Proficiency in managing a remote support team.
- A passion for delivering outstanding customer experiences.
This is an exciting opportunity for a seasoned leader to drive customer success in a dynamic, remote environment. If you are dedicated to creating exceptional support experiences, we encourage you to apply.
Management Consultant - Financial Services
Posted 19 days ago
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Responsibilities:
- Lead and manage client engagements within the financial services industry, focusing on areas such as strategy, digital transformation, risk management, regulatory compliance, and operational efficiency.
- Conduct thorough market research, data analysis, and diagnostic assessments to identify client challenges and opportunities.
- Develop strategic recommendations and actionable implementation plans tailored to the unique needs of financial institutions.
- Facilitate workshops, interviews, and client meetings (virtually and/or in-person as needed) to gather insights and build consensus.
- Prepare high-quality deliverables, including reports, presentations, and proposals.
- Mentor and guide junior consultants, fostering their professional development.
- Stay abreast of industry trends, emerging technologies, and regulatory changes impacting the financial services sector.
- Contribute to the development of our client's intellectual capital and thought leadership.
- Manage project timelines, budgets, and resources effectively.
- Build and maintain strong client relationships, acting as a trusted advisor.
- Master's degree in Business Administration, Finance, Economics, or a related field.
- Minimum of 6 years of experience in management consulting or within the financial services industry, with a strong consulting track record.
- Deep understanding of the financial services landscape, including banking, insurance, and capital markets.
- Proven expertise in areas such as strategy development, digital transformation, operational improvement, or risk and compliance.
- Exceptional analytical, problem-solving, and strategic thinking abilities.
- Outstanding communication, presentation, and interpersonal skills, with the ability to influence senior stakeholders.
- Experience working in a remote or hybrid capacity, demonstrating excellent self-discipline and collaboration skills.
- Proficiency in data analysis and financial modeling.
- Ability to travel occasionally as required by client engagements.