3,346 Senior Key Account Manager Enterprise Sales jobs in Kenya
Key Account Manager - Enterprise Sales
Posted 20 days ago
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Job Description
Our client is seeking a results-driven and relationship-focused Key Account Manager to manage and grow their portfolio of enterprise clients. This is a fully remote position, offering you the flexibility to connect with clients and internal teams from your home office. You will be responsible for nurturing and expanding relationships with existing high-value accounts, identifying new business opportunities within these accounts, and ensuring client satisfaction and retention. Key duties include developing account strategies, understanding client business needs, and presenting tailored solutions that drive revenue growth. The ideal candidate will have a proven track record in enterprise sales or key account management, with demonstrated success in meeting and exceeding sales targets. Strong negotiation, presentation, and communication skills are essential, along with the ability to build and maintain strong, long-term client relationships. Experience with CRM software and sales methodologies is required. This remote role demands exceptional organizational skills, self-discipline, and the ability to work autonomously while collaborating effectively with sales, marketing, and customer success teams. You will be a trusted advisor to your clients, understanding their challenges and positioning our client's offerings as strategic solutions. This is an exciting opportunity to take ownership of significant accounts, drive substantial revenue, and advance your career in sales within a dynamic, remote-first organization, serving clients that may be based within the wider region of Bungoma, Bungoma, KE .
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Senior Key Account Manager (Enterprise Sales)
Posted 22 days ago
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Job Description
Our client is looking for a results-driven Senior Key Account Manager to manage and grow their most valuable enterprise client relationships. This is a fully remote position requiring a strategic thinker with a proven track record in B2B sales and account management. You will be responsible for understanding the complex needs of large organizations, developing tailored solutions, and driving revenue growth through exceptional client engagement and strategic account planning. The ideal candidate possesses outstanding communication, negotiation, and problem-solving skills, with a deep understanding of enterprise sales cycles. You will act as the primary point of contact for your assigned accounts, ensuring client satisfaction and fostering long-term partnerships. Key responsibilities include:
- Developing and executing strategic account plans to achieve sales targets and expand business within key enterprise accounts.
- Building and nurturing strong, long-lasting relationships with senior stakeholders at client organizations.
- Understanding client business objectives and aligning our solutions to meet their needs and challenges.
- Identifying and pursuing new business opportunities within existing accounts, including upselling and cross-selling.
- Conducting effective product demonstrations and presentations tailored to client requirements.
- Negotiating contracts and closing deals to achieve revenue goals.
- Collaborating with internal teams (e.g., product, marketing, support) to ensure seamless client experience and successful solution delivery.
- Acting as a trusted advisor to clients, providing insights and recommendations to help them succeed.
- Monitoring client satisfaction and proactively addressing any issues or concerns.
- Reporting on sales pipeline, progress, and forecasts to management.
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Senior Aesthetician & Client Relations Manager
Posted 3 days ago
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Job Description
Our client, a premium, digitally-native beauty and wellness brand recognized for its innovative treatments and personalized client experiences, is seeking a highly skilled Senior Aesthetician and Client Relations Manager. This unique role combines expert aesthetician services with the strategic management of client relationships to foster loyalty and drive business growth. You will be responsible for delivering advanced skincare treatments, developing personalized treatment plans, and ensuring an exceptional client journey from initial consultation to post-treatment follow-up. This is a fully remote position, requiring you to manage client interactions and consultations virtually, and leverage digital tools for relationship building. While the brand serves clients nationwide, a local understanding of the **Mlolongo, Machakos, KE** beauty and wellness market is beneficial for strategic insight.
Key Responsibilities:
Qualifications:
This is an exciting opportunity to leverage your aesthetic expertise and client management skills in a flexible, remote setting. If you are dedicated to client well-being and passionate about the beauty industry, we want to hear from you.
Key Responsibilities:
- Perform a wide range of advanced aesthetic treatments, including facials, peels, microdermabrasion, and non-invasive therapies.
- Conduct thorough skin analysis and develop customized treatment plans tailored to individual client needs and goals.
- Educate clients on skincare best practices, product recommendations, and ongoing treatment protocols.
- Build and maintain strong, long-term relationships with clients through proactive communication and exceptional service.
- Manage client appointments, scheduling, and follow-ups using CRM software.
- Handle client inquiries, concerns, and feedback in a professional and timely manner.
- Develop strategies to enhance client retention, satisfaction, and loyalty.
- Collaborate with the marketing team to create engaging content related to skincare and wellness.
- Stay up-to-date with the latest trends, technologies, and products in the aesthetics and beauty industry.
- Mentor and provide guidance to junior aesthetician staff (if applicable).
- Contribute to the development of new service offerings and treatment protocols.
- Maintain a pristine and professional virtual presence.
Qualifications:
- Certified Aesthetician with recognized professional qualifications and certifications.
- Minimum of 5 years of experience as a practicing aesthetician, with a strong portfolio of advanced treatments.
- Proven experience in client relationship management, customer service, or account management.
- In-depth knowledge of skincare science, ingredients, and various treatment modalities.
- Excellent communication, interpersonal, and active listening skills.
- Proficiency in using virtual communication tools (e.g., Zoom, Skype) and CRM software.
- Strong sales and consultation skills, with the ability to recommend appropriate treatments and products.
- Adept at digital communication and maintaining professional online interactions.
- Ability to work independently, manage time effectively, and deliver high-quality service remotely.
- Passion for beauty, wellness, and delivering exceptional client experiences.
- Understanding of regulatory requirements for aesthetic practice.
This is an exciting opportunity to leverage your aesthetic expertise and client management skills in a flexible, remote setting. If you are dedicated to client well-being and passionate about the beauty industry, we want to hear from you.
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Remote Lead Aesthetician & Client Relations Manager
Posted 1 day ago
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Job Description
Our client, a renowned beauty and wellness establishment, is seeking a highly skilled and motivated Remote Lead Aesthetician & Client Relations Manager to oversee client satisfaction and operational excellence from a distance. This pivotal role demands a blend of advanced aesthetic expertise, exceptional client management abilities, and strong leadership skills. You will be responsible for ensuring the highest standards of client care, managing client feedback, and providing remote guidance to aesthetic teams, all while fostering a luxurious and personalized client experience. This is a fully remote position, offering the flexibility to work from anywhere.
Key Responsibilities:
Qualifications:
This role is notionally based in **Ruiru, Kiambu, KE**, but is a completely remote opportunity. If you are a visionary leader in the aesthetic field with a passion for delivering unparalleled client experiences, we invite you to apply.
Key Responsibilities:
- Develop and implement remote strategies to enhance client satisfaction and retention across all service offerings.
- Oversee the client journey, from initial consultation to post-treatment follow-up, ensuring a seamless and positive experience.
- Manage client inquiries, feedback, and complaints, resolving issues promptly and professionally.
- Provide remote expert advice and consultations to clients on skincare concerns, treatment plans, and product recommendations.
- Train and mentor junior aesthetic staff on best practices in client relations and advanced treatment techniques (remotely).
- Monitor service quality and consistency, implementing remote quality control measures.
- Collaborate with marketing teams to develop client engagement campaigns and loyalty programs.
- Analyze client feedback data to identify trends and areas for service improvement.
- Stay updated on the latest advancements in aesthetic treatments, skincare technology, and industry trends.
- Contribute to the development of new service offerings and protocols.
- Maintain client records accurately and confidentially.
Qualifications:
- Certified Aesthetician with a minimum of 6 years of progressive experience in high-end beauty and wellness environments.
- Proven experience in client relations, customer service management, or a similar client-facing role.
- Strong knowledge of various skincare treatments, ingredients, and product lines.
- Excellent communication, interpersonal, and problem-solving skills.
- Demonstrated ability to lead and motivate teams remotely.
- Experience with CRM software and digital client management tools.
- Aesthetician certification from a recognized institution.
- Ability to work independently, manage time effectively, and maintain high standards in a remote setting.
- A passion for the beauty industry and a commitment to exceptional client care.
- Business or Management qualification is a plus.
This role is notionally based in **Ruiru, Kiambu, KE**, but is a completely remote opportunity. If you are a visionary leader in the aesthetic field with a passion for delivering unparalleled client experiences, we invite you to apply.
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Remote Project Administrator - Client Relations Focus
Posted 2 days ago
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Job Description
Our client is seeking a dedicated and detail-oriented Remote Project Administrator to join their growing team. In this fully remote position, you will play a vital role in supporting project managers by ensuring efficient administrative processes and fostering strong client relationships. You will be responsible for managing project documentation, coordinating communications, and assisting with various administrative tasks that contribute to project success and client satisfaction.
Key Responsibilities:
Key Responsibilities:
- Assist project managers in organizing and managing project documentation, including contracts, proposals, and reports.
- Coordinate project-related communications between the internal team and clients, ensuring clarity and timeliness.
- Schedule and organize virtual meetings, prepare agendas, and distribute meeting minutes and action items.
- Maintain project databases and update client information accurately.
- Track project progress, timelines, and deliverables, providing regular updates to project managers.
- Assist with the preparation of invoices and payment tracking.
- Manage and organize electronic files and project archives.
- Respond to client inquiries and provide general administrative support to ensure a positive client experience.
- Identify and help resolve administrative issues that may impact project timelines or client satisfaction.
- Support the onboarding process for new clients or project team members.
- Contribute to the continuous improvement of administrative processes and workflows in a remote setting.
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Lead Aesthetician & Client Relations Manager (Remote)
Posted 5 days ago
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Job Description
Our client is looking for an accomplished and passionate Lead Aesthetician to manage client relations and provide expert consultation in a fully remote capacity. This unique role combines advanced skincare expertise with exceptional client management skills. You will be responsible for virtual consultations, developing personalized skincare treatment plans, and guiding clients through product selection and usage. A deep knowledge of various skin types, conditions, and the latest aesthetic treatments is crucial. You will also leverage your expertise to train and mentor junior team members remotely, ensuring consistent service quality and adherence to our client's high standards. Key responsibilities include conducting thorough virtual skin assessments, recommending appropriate treatments and at-home care regimens, and following up with clients to ensure satisfaction and track progress. You will play a vital role in building and maintaining long-term client relationships, fostering loyalty through exceptional service and personalized attention. This involves managing client appointments, handling inquiries with professionalism and efficiency, and resolving any concerns promptly. The role also requires staying abreast of industry trends, new product developments, and innovative treatment techniques to provide cutting-edge advice. You will contribute to content creation for marketing materials, such as blog posts and social media updates, sharing your expertise to engage potential clients. An understanding of digital client management tools and platforms is essential for success in this remote environment. We seek a highly organized, communicative, and empathetic individual who can build trust and rapport with clients virtually. The ability to explain complex skincare concepts in an accessible manner and motivate clients towards achieving their skin goals is paramount. This position offers a fantastic opportunity for a seasoned aesthetician to expand their reach and impact within a forward-thinking organization, contributing to client well-being and business growth.
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Customer Success Manager, Remote Client Relations
Posted 12 days ago
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Job Description
Our client, a rapidly growing tech company, is looking for an exceptional Customer Success Manager to join their entirely remote client services team. In this role, you will be the primary point of contact for a portfolio of clients, ensuring they maximize their value from our client's products and services. Your mission will be to foster strong, long-term client relationships, drive product adoption, and proactively identify opportunities for client growth and retention. This is a remote-first position, demanding excellent communication, organizational, and problem-solving skills. Responsibilities include onboarding new clients, conducting regular check-ins, providing training and support, gathering customer feedback, and advocating for client needs internally. The ideal candidate is empathetic, possesses strong interpersonal skills, and has a passion for helping customers achieve their goals. Experience with customer relationship management (CRM) software and ticketing systems is required. A solid understanding of SaaS products and the ability to explain technical features in a clear, accessible manner are essential. You must be proactive, resourceful, and capable of managing multiple client accounts simultaneously in a virtual environment. This role requires a Bachelor's degree in Business, Communications, or a related field, along with at least 3 years of experience in customer success, account management, or a similar client-facing role. Our client is dedicated to providing a supportive and collaborative remote work environment, enabling its employees to achieve work-life balance while delivering outstanding customer experiences. This is a fantastic chance to build meaningful connections with clients and contribute to customer loyalty and company growth.
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Lead Aesthetician & Skincare Consultant - Remote Client Relations
Posted 23 days ago
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Job Description
Our client is seeking a highly skilled and passionate Lead Aesthetician to spearhead their remote client relations and virtual consultations. This is a fully remote position, allowing you to leverage your expertise from anywhere in Kenya. You will be the primary point of contact for clients seeking personalized skincare advice, treatment recommendations, and product guidance. The ideal candidate will possess a deep understanding of various skin types, conditions, and the latest advancements in aesthetic treatments and cosmeceuticals. Your responsibilities will include conducting in-depth virtual skin assessments, developing tailored skincare routines, and recommending appropriate treatments and products. You will educate clients on product usage, address their concerns, and build lasting relationships through exceptional customer service. Experience with telehealth or virtual client interaction platforms is highly valued. We are looking for an individual with outstanding communication and interpersonal skills, capable of building trust and rapport with clients remotely. A strong background in product knowledge and ingredient efficacy is essential. You will also be involved in creating educational content, such as blog posts, social media tips, and video tutorials, to engage a wider audience. The ability to stay updated on industry trends and new product launches is crucial. This role requires a self-motivated individual with excellent organizational skills, able to manage a client caseload efficiently. You will contribute to refining our client's remote service offerings and ensuring a seamless, high-quality client experience. If you are a dedicated aesthetician eager to shape the future of remote beauty consultations, we invite you to apply.
Location: This role is based in Kitale, Trans-Nzoia, KE and is fully remote.
Responsibilities:
Location: This role is based in Kitale, Trans-Nzoia, KE and is fully remote.
Responsibilities:
- Conduct virtual skin consultations and analyses.
- Develop personalized skincare plans and treatment recommendations.
- Provide expert advice on product selection and usage.
- Educate clients on best practices for skin health and beauty.
- Build and maintain strong, long-term client relationships.
- Address client inquiries and resolve skincare concerns effectively.
- Create engaging educational content for digital platforms.
- Stay current with industry trends, treatments, and product innovations.
- Collaborate with the team to enhance remote service offerings.
- Maintain detailed client records and track progress.
- Diploma or certification in Aesthetics or Cosmetology.
- Proven experience as a licensed Aesthetician.
- Strong knowledge of skincare science, ingredients, and various skin conditions.
- Excellent communication, empathy, and client relationship-building skills.
- Experience with virtual consultation platforms and telehealth is a plus.
- Proficiency in digital marketing and content creation is advantageous.
- Self-motivated with strong organizational and time management skills.
- Ability to work independently in a remote environment.
- Passion for the beauty and wellness industry.
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Senior Aesthetician & Client Relations Specialist
Posted 1 day ago
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Job Description
Our client is seeking a highly experienced and motivated Senior Aesthetician and Client Relations Specialist to join their dynamic virtual beauty and wellness team. This is a fully remote, permanent position offering the flexibility to work from anywhere within Kenya. You will be instrumental in providing expert skincare consultations, personalized treatment plans, and ensuring an exceptional client experience through digital channels. Responsibilities include conducting in-depth virtual skin analyses, recommending appropriate product lines and treatment protocols, and guiding clients through their skincare journeys. You will also manage client portfolios, track progress, and foster long-term relationships through proactive communication via video calls, email, and secure messaging platforms. The ideal candidate will possess a deep understanding of various skin types, conditions, and advanced aesthetic techniques, including chemical peels, microdermabrasion, and laser treatments (theoretical knowledge and consultation focus). You will stay abreast of the latest industry trends and scientific advancements, translating this knowledge into actionable advice for clients. Furthermore, you will contribute to developing online educational content, webinars, and social media engagement strategies to promote our client's brand and services. This role requires a strong emphasis on sales and upselling, with the ability to effectively present product benefits and treatment packages. Excellent communication, interpersonal, and digital literacy skills are paramount. You must be self-disciplined, organized, and capable of managing your workload independently in a remote setting. A portfolio showcasing successful client transformations and testimonials will be highly regarded. Join us to redefine beauty and wellness services in a remote-first environment and make a significant impact on our clients' confidence and well-being. The role operates within the broader **Garissa, Garissa, KE** region, though your physical presence will not be required in this specific locale. We are committed to fostering a diverse and inclusive workplace.
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8
Senior Customer Success Manager - Remote Client Relations
Posted 22 days ago
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Job Description
Our client, a rapidly growing SaaS company revolutionizing the industry, is looking for a dedicated and experienced Senior Customer Success Manager to join our fully remote team. In this crucial role, you will be the primary advocate for our key clients, ensuring they achieve maximum value from our platform and fostering long-term, mutually beneficial relationships. You will be responsible for onboarding new clients, developing success plans tailored to their unique business objectives, and proactively identifying opportunities for them to leverage more of our product's capabilities. This position demands a deep understanding of our software and the ability to translate its features into tangible business outcomes for our clients. You will conduct regular business reviews, monitor client health metrics, and address any challenges or concerns promptly and effectively. Your expertise will also extend to driving adoption, reducing churn, and identifying expansion opportunities within your client portfolio. The ideal candidate possesses exceptional communication, interpersonal, and problem-solving skills, with a proven track record of building strong relationships with enterprise-level clients. You must be adept at managing a portfolio of accounts, prioritizing your efforts, and delivering exceptional service in a virtual environment. Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, Catalyst) is essential. We are seeking a strategic thinker who is passionate about customer advocacy, thrives in a fast-paced setting, and is committed to driving client satisfaction and retention. This role requires a proactive approach to understanding client needs and proactively offering solutions. You will work collaboratively with sales, product, and support teams to ensure a seamless customer experience. The ability to articulate value propositions, conduct engaging presentations, and navigate complex organizational structures within client companies is paramount. This is an excellent opportunity for a results-oriented professional to make a significant impact in a fully remote, client-centric role.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Manage a portfolio of enterprise-level clients, serving as their primary point of contact.
- Develop and execute strategic success plans tailored to each client's business objectives.
- Drive customer adoption, satisfaction, and retention through proactive engagement.
- Onboard new clients effectively, ensuring a smooth transition and quick time-to-value.
- Conduct regular business reviews with clients to demonstrate ROI and identify areas for growth.
- Monitor client health scores and proactively address potential risks or churn indicators.
- Identify and pursue opportunities for account expansion and upselling.
- Collaborate with sales, product, and support teams to ensure exceptional client experiences.
- Gather client feedback to inform product development and service improvements.
- Act as a strong advocate for client needs within the organization.
- Troubleshoot and resolve client issues efficiently and effectively.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Minimum of 5 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably within SaaS.
- Proven track record of managing enterprise client relationships and driving retention/upsell.
- Strong understanding of customer success principles and best practices.
- Proficiency with CRM software (e.g., Salesforce) and customer success platforms.
- Excellent communication, negotiation, and interpersonal skills.
- Exceptional problem-solving and analytical abilities.
- Ability to manage multiple priorities and work effectively in a fast-paced, remote environment.
- Demonstrated ability to build strong, lasting relationships with clients.
- Experience in presenting to executive-level stakeholders.
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