What Jobs are available for Senior E Commerce Operations Manager in Kenya?
Showing 5000+ Senior E Commerce Operations Manager jobs in Kenya
Senior E-commerce Operations Manager
Posted 3 days ago
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Job Description
Our client is seeking a highly motivated and experienced Senior E-commerce Operations Manager to lead and optimize their online retail operations. This is a fully remote position, offering flexibility and the opportunity to work from anywhere within Kenya. The ideal candidate will possess a deep understanding of e-commerce platforms, logistics, inventory management, and customer service excellence. You will be responsible for overseeing the entire e-commerce lifecycle, from website management and product merchandising to order fulfillment and post-sale support. This role requires strong analytical skills to track key performance indicators (KPIs), identify areas for improvement, and implement data-driven strategies to enhance conversion rates, average order value, and customer retention. You will collaborate closely with marketing, sales, and IT teams to ensure a seamless online customer experience and contribute to the overall growth of the e-commerce business.
Key Responsibilities:
Key Responsibilities:
- Develop and execute strategies to enhance the e-commerce platform's performance and user experience.
- Manage online product listings, ensuring accuracy, compelling descriptions, and high-quality imagery.
- Oversee inventory levels and manage relationships with suppliers and third-party logistics providers to ensure timely order fulfillment.
- Monitor website traffic, sales data, and customer feedback to identify trends and opportunities.
- Implement and manage promotions, discounts, and marketing campaigns to drive sales.
- Ensure compliance with all relevant e-commerce regulations and best practices.
- Lead and mentor a remote team of e-commerce specialists.
- Analyze competitor activities and market trends to maintain a competitive edge.
- Manage the e-commerce budget and P&L, ensuring profitability.
- Troubleshoot and resolve any issues related to the e-commerce platform or operations.
- Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.
- Proven experience (5+ years) in e-commerce management, with a strong track record of success.
- In-depth knowledge of e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and analytics tools (e.g., Google Analytics).
- Excellent understanding of digital marketing principles and SEO best practices.
- Strong leadership, communication, and interpersonal skills.
- Ability to work independently and manage multiple priorities in a remote setting.
- Proficiency in data analysis and reporting.
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0
E-commerce Operations Lead, Supply Chain Optimization
Posted 28 days ago
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Job Description
Our client is searching for a highly organized and analytical E-commerce Operations Lead to spearhead supply chain optimization. This role is fully remote, allowing you to manage and enhance our operational efficiency from anywhere. You will be responsible for overseeing all aspects of the e-commerce fulfillment process, from inventory management and order processing to shipping and returns. Your primary focus will be to identify bottlenecks, implement process improvements, and leverage technology to streamline operations, reduce costs, and improve customer satisfaction. This includes developing and managing relationships with third-party logistics (3PL) providers, optimizing warehouse management systems (WMS), and ensuring accurate inventory forecasting. You will analyze operational data to identify trends and implement data-driven solutions. The ideal candidate will have a strong understanding of e-commerce logistics, supply chain management principles, and experience with WMS and order management systems (OMS). Excellent problem-solving skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment are crucial. Proven experience in driving efficiency gains and cost reductions within an e-commerce context is highly desirable. While the role is remote, an understanding of the logistical challenges and opportunities within regions like **Nyeri, Nyeri, KE** would be beneficial for developing context-aware strategies. This is an exciting chance to make a substantial impact on our operational success and customer experience through innovative supply chain management in a fully remote setting.
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Senior Logistics & Supply Chain Manager - E-commerce Operations
Posted today
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Job Description
Our client, a leading e-commerce platform experiencing rapid growth, is seeking a highly experienced Senior Logistics and Supply Chain Manager to optimize their operations from a fully remote setting. This crucial role will oversee the end-to-end supply chain, focusing on efficiency, cost-effectiveness, and exceptional customer delivery experience. You will be instrumental in developing and implementing strategies to manage inventory, transportation, warehousing, and last-mile delivery operations, ensuring scalability and reliability.
Responsibilities:
This is a fully remote position, offering significant flexibility and the opportunity to shape a critical business function. The ideal candidate will possess a Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field, with a minimum of 7-10 years of progressive experience in logistics and supply chain management, particularly within the e-commerce or retail sector. Proven experience in managing complex supply chains, optimizing warehouse operations, and implementing transportation strategies is essential. Strong analytical and problem-solving skills, coupled with excellent negotiation and vendor management capabilities, are required. Proficiency in supply chain management software and ERP systems is a must. Excellent communication and leadership skills, with the ability to manage and motivate teams remotely, are paramount. If you are a results-driven leader passionate about optimizing supply chains for e-commerce success in a remote environment, we encourage you to apply.
You will be responsible for driving operational excellence and ensuring timely and cost-effective delivery of goods to customers. The ability to adapt to changing market demands and implement agile supply chain solutions will be critical. This role offers the chance to significantly impact customer satisfaction and profitability. The success of this position hinges on strong data analysis and strategic planning skills. Proactive risk management and contingency planning for supply chain disruptions are key responsibilities. Effective communication and collaboration with global teams in a virtual setting are vital. The candidate must demonstrate a strong understanding of inventory control principles and warehouse automation technologies. The remote aspect requires a high degree of self-discipline and proactive communication.
Responsibilities:
- Develop, implement, and manage comprehensive logistics and supply chain strategies to support e-commerce operations.
- Optimize inventory management processes, including forecasting, stock allocation, and warehouse utilization, to minimize costs and stockouts.
- Manage and negotiate contracts with third-party logistics (3PL) providers, carriers, and suppliers to ensure service level agreements (SLAs) are met.
- Oversee transportation and distribution networks, identifying opportunities for route optimization and cost reduction.
- Implement and manage warehouse operations, ensuring efficient receiving, storage, picking, packing, and shipping processes.
- Develop and monitor key performance indicators (KPIs) for supply chain operations, analyzing data to identify areas for improvement.
- Lead continuous improvement initiatives to enhance efficiency, reduce lead times, and improve overall supply chain performance.
- Collaborate closely with sales, marketing, and customer service teams to ensure seamless customer order fulfillment.
- Stay current with industry best practices, emerging technologies, and regulatory changes impacting logistics and supply chain management.
This is a fully remote position, offering significant flexibility and the opportunity to shape a critical business function. The ideal candidate will possess a Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field, with a minimum of 7-10 years of progressive experience in logistics and supply chain management, particularly within the e-commerce or retail sector. Proven experience in managing complex supply chains, optimizing warehouse operations, and implementing transportation strategies is essential. Strong analytical and problem-solving skills, coupled with excellent negotiation and vendor management capabilities, are required. Proficiency in supply chain management software and ERP systems is a must. Excellent communication and leadership skills, with the ability to manage and motivate teams remotely, are paramount. If you are a results-driven leader passionate about optimizing supply chains for e-commerce success in a remote environment, we encourage you to apply.
You will be responsible for driving operational excellence and ensuring timely and cost-effective delivery of goods to customers. The ability to adapt to changing market demands and implement agile supply chain solutions will be critical. This role offers the chance to significantly impact customer satisfaction and profitability. The success of this position hinges on strong data analysis and strategic planning skills. Proactive risk management and contingency planning for supply chain disruptions are key responsibilities. Effective communication and collaboration with global teams in a virtual setting are vital. The candidate must demonstrate a strong understanding of inventory control principles and warehouse automation technologies. The remote aspect requires a high degree of self-discipline and proactive communication.
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2
Senior Logistics and Supply Chain Manager, E-commerce Operations
Posted 27 days ago
Job Viewed
Job Description
Our client, a prominent player in the e-commerce sector, is seeking a seasoned Senior Logistics and Supply Chain Manager to optimize their operational efficiency and expand their reach. This is a fully remote position, offering the flexibility to work from your preferred location within Kenya.
You will be responsible for overseeing all aspects of the logistics and supply chain operations, from inventory management and warehousing to transportation and last-mile delivery. The ideal candidate possesses a strategic mindset, exceptional problem-solving skills, and a deep understanding of supply chain best practices within the e-commerce context. This role requires strong leadership to manage teams and collaborate effectively with internal and external partners.
Key Responsibilities:
Qualifications:
You will be responsible for overseeing all aspects of the logistics and supply chain operations, from inventory management and warehousing to transportation and last-mile delivery. The ideal candidate possesses a strategic mindset, exceptional problem-solving skills, and a deep understanding of supply chain best practices within the e-commerce context. This role requires strong leadership to manage teams and collaborate effectively with internal and external partners.
Key Responsibilities:
- Develop and implement strategic plans for logistics and supply chain management to support business growth and customer satisfaction.
- Oversee warehouse operations, including inventory control, order fulfillment, and stock management, ensuring accuracy and efficiency.
- Manage all transportation and delivery activities, optimizing routes, carriers, and costs for timely and cost-effective delivery.
- Negotiate contracts and build strong relationships with third-party logistics providers (3PLs), carriers, and suppliers.
- Implement and manage supply chain technologies and systems to enhance visibility, traceability, and efficiency.
- Analyze supply chain data to identify bottlenecks, risks, and opportunities for improvement.
- Develop and monitor key performance indicators (KPIs) to measure the effectiveness of logistics operations.
- Ensure compliance with all relevant regulations and industry standards.
- Lead and mentor the logistics and warehouse teams, fostering a culture of operational excellence.
- Drive continuous improvement initiatives throughout the supply chain to reduce costs and enhance service levels.
Qualifications:
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field. A Master's degree or relevant professional certification (e.g., CILT) is a plus.
- Minimum of 7 years of progressive experience in logistics and supply chain management, with significant experience in e-commerce operations.
- Proven experience in managing warehousing, inventory, transportation, and last-mile delivery.
- Strong negotiation skills and experience managing 3PL relationships.
- Proficiency in supply chain management software (WMS, TMS) and ERP systems.
- Excellent analytical and problem-solving skills.
- Strong leadership and team management abilities.
- Exceptional communication and interpersonal skills.
- Ability to manage complex operations and drive results in a remote work setting.
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3
Supply Chain Operations Manager - E-commerce Logistics
Posted today
Job Viewed
Job Description
Our client is seeking an experienced and dynamic Supply Chain Operations Manager to lead and optimize their e-commerce logistics operations. This is a fully remote position, requiring exceptional organizational and leadership skills to manage a complex network of suppliers, warehouses, and distribution channels. The ideal candidate will have a proven track record in streamlining supply chain processes, reducing costs, and enhancing delivery efficiency within the online retail sector. You will be responsible for developing and implementing strategic initiatives to improve inventory management, transportation logistics, and last-mile delivery. This role demands strong analytical abilities to monitor key performance indicators (KPIs), identify bottlenecks, and implement data-driven solutions. You will work closely with cross-functional teams, including procurement, sales, and customer service, to ensure seamless end-to-end supply chain operations. The ability to foster strong relationships with third-party logistics (3PL) providers and negotiate favorable terms will be crucial. This is a demanding but rewarding role for a proactive individual who thrives in a fast-paced, remote environment. The focus will be on driving continuous improvement and ensuring customer satisfaction through efficient and reliable logistics. You will play a pivotal role in shaping the future of our client's supply chain strategy.
Responsibilities:
Responsibilities:
- Oversee all aspects of the e-commerce supply chain, including procurement, inventory management, warehousing, and transportation.
- Develop and implement strategies to optimize logistics operations, reduce costs, and improve delivery times.
- Manage relationships with 3PL providers, carriers, and other supply chain partners.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
- Implement inventory control procedures to minimize stockouts and overstocking.
- Ensure compliance with all relevant regulations and safety standards.
- Lead and mentor a remote team of supply chain professionals.
- Collaborate with sales and marketing teams to forecast demand and plan inventory accordingly.
- Identify and implement technological solutions to enhance supply chain visibility and efficiency.
- Develop contingency plans to address potential disruptions in the supply chain.
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field. Master's degree preferred.
- Minimum of 7 years of experience in supply chain management, with a significant focus on e-commerce logistics.
- Proven experience in optimizing warehouse operations, transportation, and inventory management.
- Strong understanding of supply chain software and technologies (e.g., WMS, TMS, ERP).
- Excellent analytical, problem-solving, and decision-making skills.
- Demonstrated leadership and team management experience, preferably in a remote setting.
- Strong negotiation and vendor management skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
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4
Senior E-commerce Operations Manager - Online Retail
Posted today
Job Viewed
Job Description
Our client, a leading online fashion retailer, is seeking a dynamic and results-oriented Senior E-commerce Operations Manager to lead their remote operations team. This role is crucial for optimizing the customer journey from click to delivery, ensuring seamless online sales and exceptional customer satisfaction. You will be responsible for overseeing all day-to-day e-commerce operations, driving efficiency, and implementing strategies to enhance the online shopping experience. This is a fully remote position, offering the flexibility to work from anywhere.
Key Responsibilities:
Key Responsibilities:
- Manage and optimize all aspects of the e-commerce platform, including website functionality, user experience, and conversion rate optimization.
- Oversee order fulfillment, shipping, and logistics to ensure timely and accurate deliveries.
- Develop and implement strategies to reduce cart abandonment and improve overall sales performance.
- Manage inventory levels and ensure accurate stock availability across all online channels.
- Monitor website performance, analytics, and key e-commerce metrics, providing regular reports and insights.
- Collaborate with marketing teams to align promotional activities with operational capabilities.
- Manage customer service inquiries and ensure prompt resolution of issues, maintaining high customer satisfaction ratings.
- Identify and implement process improvements to enhance operational efficiency and reduce costs.
- Stay updated on e-commerce trends, best practices, and emerging technologies to maintain a competitive edge.
- Lead and mentor a remote team of operations specialists.
- Ensure compliance with all relevant online trading regulations and data privacy laws.
- Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.
- Minimum of 5 years of experience in e-commerce operations management.
- Proven track record of successfully managing online retail platforms and driving sales growth.
- Strong understanding of e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and related tools.
- Expertise in web analytics tools (e.g., Google Analytics) and ability to derive actionable insights.
- Excellent understanding of logistics, supply chain management, and inventory control.
- Demonstrated experience in managing customer service operations and resolving complex issues.
- Strong project management and organizational skills with the ability to manage multiple priorities.
- Exceptional communication, interpersonal, and leadership skills, particularly for leading a remote team.
- Proficiency in e-commerce KPIs and reporting.
- Experience with SEO and SEM best practices related to e-commerce is a plus.
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5
Senior E-commerce Operations Manager (Remote)
Posted today
Job Viewed
Job Description
Our client, a thriving e-commerce business, is seeking a highly organized and detail-oriented Senior E-commerce Operations Manager to oversee their entire online order fulfillment process in a fully remote capacity. This critical role will be responsible for optimizing inventory management, streamlining order processing, managing logistics and shipping, and ensuring a superior customer experience from purchase to delivery. You will leverage your expertise in supply chain management, e-commerce platforms, and operational efficiency to drive profitability and customer satisfaction. The ideal candidate is a strategic thinker with strong analytical skills, a proactive approach to problem-solving, and a proven ability to manage complex operations remotely. Responsibilities include:
- Overseeing the end-to-end e-commerce operations, including order processing, inventory management, warehousing, and fulfillment.
- Developing and implementing strategies to optimize inventory levels and reduce stockouts or overstock situations.
- Managing relationships with third-party logistics (3PL) providers, shipping carriers, and other vendors.
- Monitoring and improving order accuracy, pick-and-pack efficiency, and delivery times.
- Implementing and refining processes to enhance the customer experience throughout the post-purchase journey.
- Analyzing operational data to identify bottlenecks, inefficiencies, and areas for improvement.
- Utilizing e-commerce platform functionalities and integrations to streamline operations.
- Ensuring compliance with all relevant shipping regulations and customs requirements.
- Managing operational budgets and controlling costs associated with fulfillment and logistics.
- Leading and mentoring a remote operations team, fostering a culture of continuous improvement and accountability.
- Bachelor's degree in Supply Chain Management, Business Administration, Operations Management, or a related field.
- 7+ years of experience in e-commerce operations, logistics, or supply chain management.
- Proven experience managing online order fulfillment and inventory management systems.
- In-depth knowledge of e-commerce platforms (e.g., Shopify Plus, Magento Enterprise) and WMS/ERP systems.
- Strong understanding of logistics, shipping, and customs procedures.
- Excellent analytical, problem-solving, and decision-making skills.
- Proficiency in data analysis and reporting tools.
- Strong leadership and team management skills, particularly in a remote setting.
- Excellent communication and negotiation skills.
- Ability to work independently, prioritize effectively, and manage multiple projects in a fast-paced, remote environment.
- Experience with international shipping and compliance is a plus.
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