6 Senior E Commerce Operations Manager jobs in WhatJobs Direct
Senior E-commerce Operations Manager
Posted 3 days ago
Job Viewed
Job Description
Our client, a rapidly expanding online retailer with a strong focus on customer experience, is seeking a highly skilled and strategic Senior E-commerce Operations Manager to join their fully remote team. This integral role will oversee the end-to-end operational efficiency of our client's e-commerce platform, ensuring seamless order fulfillment, inventory management, and customer satisfaction. The ideal candidate will possess a deep understanding of e-commerce best practices, supply chain logistics, and digital merchandising. Responsibilities include managing day-to-day website operations, optimizing the customer journey from browsing to checkout, implementing and managing inventory control systems, and coordinating with third-party logistics providers. You will also be responsible for analyzing sales data, identifying trends, and implementing strategies to increase conversion rates and average order value. The ability to troubleshoot operational issues proactively, manage multiple projects simultaneously, and collaborate effectively with marketing, product, and customer service teams is crucial. This fully remote position demands a results-oriented individual with exceptional problem-solving and analytical skills. We are looking for a leader who can drive operational excellence, enhance customer loyalty, and contribute significantly to the growth and profitability of the e-commerce business. This is an excellent opportunity to shape the operational strategy of a dynamic online brand and make a tangible impact on its success. The successful candidate will have a proven track record of optimizing e-commerce operations and delivering exceptional customer experiences.
Responsibilities:
Responsibilities:
- Oversee all aspects of e-commerce operations, including website management, order processing, and fulfillment.
- Develop and implement strategies to optimize the customer journey and enhance user experience.
- Manage inventory levels, forecast demand, and ensure efficient stock replenishment.
- Coordinate with third-party logistics (3PL) partners to ensure timely and accurate order delivery.
- Analyze e-commerce data, including sales performance, website traffic, and conversion rates.
- Identify opportunities for process improvement and implement solutions to increase efficiency and reduce costs.
- Manage product listings, descriptions, and imagery to ensure accuracy and appeal.
- Monitor and respond to customer feedback, resolving operational issues promptly.
- Collaborate with marketing teams to execute promotional campaigns and ensure seamless integration with operations.
- Stay abreast of e-commerce trends, technologies, and best practices.
- Bachelor's degree in Business Administration, Marketing, Supply Chain Management, or a related field.
- Minimum of 6 years of experience in e-commerce operations management.
- Proven experience managing online retail platforms and understanding of e-commerce technologies.
- Strong knowledge of inventory management, order fulfillment, and logistics.
- Excellent analytical and problem-solving skills, with the ability to interpret data and drive decisions.
- Proficiency in e-commerce platforms (e.g., Shopify, Magento) and analytics tools.
- Strong communication, collaboration, and project management skills.
- Ability to work independently and manage multiple priorities in a remote setting.
- Experience in digital merchandising and conversion rate optimization is a plus.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
0
Senior E-commerce Operations Manager
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking an experienced and highly motivated Senior E-commerce Operations Manager to lead and optimize their online retail operations. This is a fully remote, position offering a unique opportunity to shape the future of our client's digital sales channels. You will be instrumental in driving efficiency, enhancing customer experience, and achieving ambitious growth targets. Your primary responsibility will be to oversee all day-to-day e-commerce operations, including website management, order fulfillment logistics, inventory control, and customer service support. You will develop and implement strategic initiatives to improve website performance, conversion rates, and customer satisfaction. This includes analyzing sales data, identifying trends, and making data-driven recommendations for improvement. You will also manage relationships with third-party logistics providers, ensuring timely and accurate order processing and delivery. A key part of this role involves staying abreast of the latest e-commerce technologies and best practices, and proactively suggesting innovative solutions to enhance operational efficiency and customer engagement. The ideal candidate will possess a strong understanding of digital marketing principles as they relate to e-commerce, and will collaborate closely with marketing teams to ensure seamless campaign execution and customer journey optimization. You will also be responsible for managing the e-commerce budget, forecasting, and financial reporting. This role requires exceptional leadership, communication, and problem-solving skills, with a proven ability to manage cross-functional teams in a remote setting. You should be adept at using e-commerce platforms, CRM systems, and analytics tools to drive performance. This is a challenging yet rewarding role for a strategic thinker passionate about e-commerce and committed to delivering exceptional results.
Responsibilities:
Responsibilities:
- Oversee all aspects of the company's e-commerce operations.
- Develop and implement strategies to enhance online sales and customer retention.
- Manage website content, product listings, and promotional activities.
- Optimize order fulfillment processes and ensure inventory accuracy.
- Lead and mentor a remote team of e-commerce specialists.
- Analyze performance metrics and provide actionable insights.
- Collaborate with marketing, IT, and customer service departments.
- Manage vendor relationships and negotiate contracts.
- Ensure compliance with all relevant e-commerce regulations.
- Drive continuous improvement in all operational areas.
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 5 years of progressive experience in e-commerce operations management.
- Proven track record of successfully managing and growing online retail businesses.
- Expertise in e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and related tools.
- Strong analytical skills with proficiency in Google Analytics or similar tools.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to manage remote teams effectively.
- Familiarity with digital marketing strategies and SEO best practices.
- Experience with inventory management and supply chain logistics.
- A proactive, results-oriented approach with a passion for innovation.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Senior E-commerce Operations Manager
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior E-commerce Operations Manager to lead and optimize their online retail operations. This is a fully remote position, offering flexibility and the opportunity to work from anywhere within Kenya. The ideal candidate will possess a deep understanding of e-commerce platforms, logistics, inventory management, and customer service excellence. You will be responsible for overseeing the entire e-commerce lifecycle, from website management and product merchandising to order fulfillment and post-sale support. This role requires strong analytical skills to track key performance indicators (KPIs), identify areas for improvement, and implement data-driven strategies to enhance conversion rates, average order value, and customer retention. You will collaborate closely with marketing, sales, and IT teams to ensure a seamless online customer experience and contribute to the overall growth of the e-commerce business.
Key Responsibilities:
Key Responsibilities:
- Develop and execute strategies to enhance the e-commerce platform's performance and user experience.
- Manage online product listings, ensuring accuracy, compelling descriptions, and high-quality imagery.
- Oversee inventory levels and manage relationships with suppliers and third-party logistics providers to ensure timely order fulfillment.
- Monitor website traffic, sales data, and customer feedback to identify trends and opportunities.
- Implement and manage promotions, discounts, and marketing campaigns to drive sales.
- Ensure compliance with all relevant e-commerce regulations and best practices.
- Lead and mentor a remote team of e-commerce specialists.
- Analyze competitor activities and market trends to maintain a competitive edge.
- Manage the e-commerce budget and P&L, ensuring profitability.
- Troubleshoot and resolve any issues related to the e-commerce platform or operations.
- Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.
- Proven experience (5+ years) in e-commerce management, with a strong track record of success.
- In-depth knowledge of e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and analytics tools (e.g., Google Analytics).
- Excellent understanding of digital marketing principles and SEO best practices.
- Strong leadership, communication, and interpersonal skills.
- Ability to work independently and manage multiple priorities in a remote setting.
- Proficiency in data analysis and reporting.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Senior E-commerce Operations Manager
Posted 3 days ago
Job Viewed
Job Description
Our client, a leading online retail innovator, is seeking a highly motivated and experienced Senior E-commerce Operations Manager to join their fully remote team. This pivotal role will be instrumental in shaping and executing strategies to optimize the online shopping experience for customers across Kenya and beyond. You will be responsible for overseeing the end-to-end e-commerce operations, ensuring seamless functionality, efficient order fulfillment, and exceptional customer satisfaction. This is a remote-first position, offering flexibility and the opportunity to work from anywhere within Kenya, though regular virtual collaboration is expected. The ideal candidate will possess a deep understanding of the retail landscape, a proven track record in managing large-scale online operations, and a passion for leveraging technology to drive business growth. Your expertise will be crucial in managing product listings, inventory control, payment gateway integrations, and logistics coordination. You will also play a key role in analyzing sales data, identifying trends, and implementing data-driven improvements to enhance conversion rates and customer lifetime value. Collaboration with marketing, customer service, and technical teams will be essential to ensure a cohesive and positive customer journey. We are looking for a strategic thinker with strong leadership skills, capable of managing remote teams effectively and fostering a culture of continuous improvement.
Responsibilities:
Responsibilities:
- Develop and implement comprehensive strategies for all e-commerce operations, including website management, order processing, inventory control, and customer service.
- Oversee the online product catalog, ensuring accuracy, compelling descriptions, and high-quality imagery.
- Manage relationships with third-party logistics providers to ensure timely and cost-effective delivery of orders.
- Monitor website performance, user experience, and conversion rates, implementing A/B testing and other optimization techniques.
- Analyze sales data, customer behavior, and market trends to identify opportunities for growth and improvement.
- Lead and mentor a team of remote e-commerce professionals, fostering a collaborative and results-oriented environment.
- Ensure compliance with all relevant e-commerce regulations and data privacy laws.
- Collaborate with marketing teams to align promotional activities with operational capabilities.
- Manage the e-commerce budget, ensuring efficient resource allocation and cost control.
- Stay abreast of the latest e-commerce technologies and best practices, recommending and implementing innovative solutions.
- Bachelor's degree in Business Administration, Marketing, E-commerce, or a related field. A Master's degree is a plus.
- Minimum of 7 years of experience in e-commerce operations management, with a strong focus on the retail sector.
- Proven experience in managing remote teams and working in a remote-first environment.
- In-depth knowledge of e-commerce platforms, CMS, and CRM systems.
- Strong analytical and problem-solving skills, with the ability to interpret complex data.
- Excellent understanding of online marketing strategies and SEO principles.
- Exceptional communication, leadership, and interpersonal skills.
- Experience with inventory management software and logistics coordination.
- Familiarity with payment gateway integrations and security protocols.
- Demonstrated ability to drive sales growth and improve customer satisfaction in an online environment.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Senior E-commerce Operations Manager
Posted 3 days ago
Job Viewed
Job Description
Our client, a prominent name in the retail sector, is seeking a highly experienced Senior E-commerce Operations Manager to lead their online sales strategy from a fully remote position. This role is critical for optimizing the entire online customer journey, from website management and order fulfillment to customer service and inventory control. You will be responsible for driving sales growth, improving conversion rates, and ensuring a seamless and positive online shopping experience. The ideal candidate will possess a deep understanding of e-commerce platforms, digital marketing strategies, and supply chain logistics. You will oversee website functionality, product catalog management, and promotional campaigns. Key responsibilities include analyzing sales data, identifying trends, and implementing data-driven strategies to boost performance. You will also manage relationships with third-party logistics providers and ensure efficient order processing and timely delivery. As a remote professional, strong communication, organizational skills, and the ability to work autonomously are essential. You will collaborate closely with marketing, merchandising, and customer support teams to achieve business objectives. This is an exciting opportunity to shape the online presence of a well-established retail brand and make a significant impact on its digital success. Experience with major e-commerce platforms (e.g., Shopify, Magento) and familiarity with SEO/SEM best practices are highly valued. You will play a key role in enhancing customer satisfaction and loyalty through exceptional online service and operational efficiency. Your insights will be crucial in adapting to evolving market demands and customer expectations.
Key Responsibilities:
Key Responsibilities:
- Oversee all aspects of the e-commerce operations, including website management and content updates.
- Develop and implement strategies to drive online sales and improve conversion rates.
- Manage product catalog, pricing, and promotional activities on the e-commerce platform.
- Monitor website performance, user experience, and provide recommendations for improvements.
- Coordinate with marketing teams for online advertising campaigns and SEO/SEM initiatives.
- Manage order fulfillment, shipping, and logistics processes to ensure timely delivery.
- Oversee inventory management and stock levels for online channels.
- Handle customer inquiries, issues, and escalations to ensure high levels of customer satisfaction.
- Analyze sales data and e-commerce metrics to identify trends and opportunities.
- Manage relationships with third-party vendors and technology partners.
- Ensure compliance with e-commerce regulations and data privacy policies.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Senior E-commerce Operations Manager
Posted 3 days ago
Job Viewed
Job Description
Our client, a rapidly growing online retail business, is seeking a highly organized and strategic Senior E-commerce Operations Manager. This is a critical, fully remote position responsible for overseeing and optimizing all aspects of the company's online sales operations to ensure efficiency, profitability, and exceptional customer satisfaction.
As the Senior E-commerce Operations Manager, you will manage day-to-day online sales activities, including order fulfillment, inventory management, shipping logistics, and customer service. You will be instrumental in developing and implementing strategies to improve website performance, conversion rates, and overall customer experience. Your responsibilities will extend to managing third-party logistics (3PL) partners, optimizing operational workflows, and leveraging e-commerce platforms and analytics to drive business growth. This role requires a proactive leader with a keen eye for detail, strong analytical skills, and a deep understanding of the e-commerce landscape.
Responsibilities:
As the Senior E-commerce Operations Manager, you will manage day-to-day online sales activities, including order fulfillment, inventory management, shipping logistics, and customer service. You will be instrumental in developing and implementing strategies to improve website performance, conversion rates, and overall customer experience. Your responsibilities will extend to managing third-party logistics (3PL) partners, optimizing operational workflows, and leveraging e-commerce platforms and analytics to drive business growth. This role requires a proactive leader with a keen eye for detail, strong analytical skills, and a deep understanding of the e-commerce landscape.
Responsibilities:
- Oversee the entire e-commerce order fulfillment process, ensuring accuracy and timeliness.
- Manage inventory levels across all sales channels, implementing strategies to minimize stockouts and overstock situations.
- Develop and implement efficient shipping and logistics strategies to optimize delivery times and costs.
- Manage relationships with third-party logistics providers, carriers, and suppliers.
- Monitor and analyze key e-commerce metrics (e.g., conversion rates, average order value, customer acquisition cost) to identify areas for improvement.
- Implement strategies to enhance the customer experience throughout the entire online purchase journey.
- Manage customer service operations, ensuring timely and effective resolution of inquiries and issues.
- Identify and implement process improvements to increase operational efficiency and reduce costs.
- Stay current with e-commerce trends, technologies, and best practices.
- Collaborate with marketing, sales, and product teams to align operational strategies with business goals.
- Manage operational budgets and ensure profitability targets are met.
- Lead and mentor the e-commerce operations team.
- Bachelor's degree in Business Administration, Operations Management, Marketing, or a related field.
- Minimum of 6 years of experience in e-commerce operations management, with a proven track record of success.
- Extensive experience with e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and ERP systems.
- Strong understanding of inventory management, supply chain logistics, and fulfillment processes.
- Proficiency in data analysis and using e-commerce analytics tools (e.g., Google Analytics).
- Excellent project management, organizational, and problem-solving skills.
- Strong leadership and team management abilities.
- Exceptional communication and interpersonal skills, adaptable to a remote work environment.
- Experience with A/B testing and conversion rate optimization strategies is a plus.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Senior e commerce operations manager Jobs in Kenya !
5