Senior Customer Success Manager - Tech Support

80100 Nairobi, Nairobi KES90000 Annually WhatJobs

Posted 9 days ago

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full-time
Our client is seeking a proactive and empathetic Senior Customer Success Manager to join their fully remote, client-focused team. This role is designed for an individual passionate about ensuring client satisfaction and driving adoption of their innovative technology solutions. You will be the primary point of contact for a portfolio of key accounts, building strong relationships and understanding their unique business needs. Your responsibilities will include proactive onboarding of new clients, providing expert technical guidance and support, and identifying opportunities to enhance client value. You will conduct regular check-ins, performance reviews, and strategic business reviews with clients, acting as their trusted advisor. The Senior Customer Success Manager will also be instrumental in gathering client feedback, translating it into actionable insights for product development and service improvement teams. This role requires a deep understanding of customer service best practices, excellent communication skills, and a technical aptitude to grasp complex software functionalities. You will troubleshoot issues, manage escalations, and collaborate with internal support and engineering teams to ensure timely and effective resolutions. The ability to manage multiple client relationships simultaneously while maintaining a high level of service is crucial. This position operates in a remote-first environment, emphasizing asynchronous communication and digital collaboration tools. You will be empowered to manage your schedule and workflow effectively, contributing to a healthy work-life balance. Success in this role is measured by client retention, satisfaction scores, and product adoption rates. If you thrive in a fast-paced, client-facing role and are dedicated to delivering exceptional support and fostering long-term partnerships, we encourage you to apply. This is an excellent opportunity to contribute to a growing company and make a tangible impact on client success from the comfort of your home.
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Senior Customer Success Manager - Technical Support

80100 Nairobi, Nairobi KES90000 Annually WhatJobs

Posted 19 days ago

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Job Description

full-time
Our client is seeking an experienced and empathetic Senior Customer Success Manager to lead their remote customer support operations. This role is fully remote, allowing you to connect with and support a global customer base from anywhere. You will be the primary point of contact for key clients, ensuring their satisfaction, adoption, and long-term success with our product suite. Your responsibilities will include proactively engaging with customers to understand their needs, providing expert technical guidance, troubleshooting complex issues, and escalating problems to relevant internal teams when necessary. You will develop and maintain strong relationships with customers, acting as a trusted advisor and advocate. A key part of this role involves analyzing customer usage patterns and feedback to identify opportunities for improvement and potential churn risks. You will also be responsible for creating and delivering comprehensive training materials and best practice guides for our customers. The ideal candidate will possess exceptional communication, interpersonal, and problem-solving skills, with a deep understanding of customer service principles and technical support methodologies. Previous experience in a customer-facing role within a technology-driven company is essential. You should be adept at managing multiple customer accounts simultaneously and possess a proven ability to de-escalate challenging situations. This is a fantastic opportunity to make a significant impact on customer loyalty and retention within a dynamic, remote-first organization. We are looking for individuals who are passionate about customer advocacy and thrive in a collaborative, distributed team environment. Your commitment to delivering outstanding support will be crucial to our ongoing success. You will be expected to contribute to the continuous improvement of our customer support processes and tools, ensuring we remain at the forefront of customer service excellence. This role requires a proactive approach to problem-solving and a genuine desire to help our customers succeed. We offer a supportive and inclusive remote work culture, where your contributions are valued and recognized.
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Office Manager & Executive Support

80100 Nairobi, Nairobi KES85000 Annually WhatJobs

Posted 8 days ago

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full-time
Our client is seeking a highly efficient and proactive Office Manager & Executive Support professional to join their fully remote team. This role is pivotal in ensuring the smooth day-to-day functioning of administrative operations and providing dedicated support to executive leadership. You will be responsible for managing office supplies, coordinating schedules, organizing meetings, and overseeing general office administration. A key part of your role will involve providing direct support to executives, including managing calendars, booking travel arrangements, preparing correspondence, and handling sensitive information with discretion. The ideal candidate will possess exceptional organizational skills, meticulous attention to detail, and a strong ability to multitask and prioritize effectively in a fast-paced, virtual environment. Proficiency in standard office software (e.g., Microsoft Office Suite, Google Workspace) and experience with virtual collaboration tools are essential. This is a remote-first position, requiring excellent communication skills, proactivity, and the ability to work independently and as part of a distributed team. You must be a problem-solver with a can-do attitude, capable of anticipating needs and addressing them efficiently. Confidentiality and professionalism are paramount in this role. You will be the go-to person for administrative support, ensuring that executives and the office run seamlessly. Experience in office administration and executive support, preferably in a remote setting, is highly desirable. This is a fantastic opportunity to contribute to the efficiency and success of a forward-thinking organization while enjoying the flexibility of working from home. The successful candidate will be adept at managing various administrative tasks, from scheduling complex meetings across time zones to maintaining organized digital filing systems. This position, while administratively linked to **Mombasa, Mombasa, KE**, is a fully remote role, demanding a self-disciplined individual with a dedicated workspace.
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Lead Customer Service & Helpdesk Manager, Technical Support

80100 Nairobi, Nairobi KES110000 Annually WhatJobs

Posted 14 days ago

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full-time
Our client is seeking an experienced and dynamic Lead Customer Service & Helpdesk Manager to build and manage their remote technical support operations. This role is critical for ensuring exceptional customer satisfaction and efficient resolution of technical issues. You will be responsible for leading a team of helpdesk support specialists, developing support processes, managing service level agreements (SLAs), and implementing strategies to improve customer experience. The ideal candidate will have a strong background in customer service management, technical support, and team leadership within a remote environment. Proficiency in helpdesk ticketing systems (e.g., Zendesk, Jira Service Management) and CRM software is essential. You will analyze support data to identify trends, implement proactive solutions, and ensure continuous improvement of support services. A Bachelor's degree in Business Administration, Information Technology, or a related field, coupled with a minimum of 5 years of experience in customer service or technical support, with at least 2 years in a supervisory or management role, is required. Excellent communication, problem-solving, and interpersonal skills are paramount. As this is a fully remote position, you must demonstrate exceptional organizational skills, self-motivation, and the ability to lead and motivate a remote team effectively. A dedicated home office setup and reliable internet connectivity are mandatory. Responsibilities include:
  • Leading, coaching, and mentoring a remote helpdesk support team.
  • Developing and implementing comprehensive customer support policies and procedures.
  • Managing the daily operations of the helpdesk, ensuring timely and effective issue resolution.
  • Monitoring and analyzing support metrics to identify areas for improvement.
  • Ensuring adherence to service level agreements (SLAs).
  • Collaborating with other departments to resolve complex customer issues.
  • Managing the helpdesk ticketing system and associated tools.
  • Developing training materials and conducting training for support staff.
  • Gathering customer feedback and implementing improvements.
  • Maintaining a high level of customer satisfaction.

This is a unique opportunity to shape and lead a remote customer support function for a growing organization. We are looking for a customer-centric leader with a passion for service excellence and a proven ability to manage remote teams. Your strategic thinking, problem-solving capabilities, and commitment to delivering outstanding support will be key to success in this role. If you are an inspiring leader ready to build and optimize a world-class remote helpdesk, we encourage you to apply.
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Remote Administrative Assistant - Executive Support

80100 Nairobi, Nairobi KES70000 Annually WhatJobs remove_red_eye View All

Posted 19 days ago

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full-time
Our client is seeking a highly organized and proactive Remote Administrative Assistant to provide comprehensive executive support to senior leadership. This fully remote position requires exceptional attention to detail, strong communication skills, and the ability to manage multiple priorities efficiently. You will be responsible for managing calendars, scheduling meetings, preparing correspondence, making travel arrangements, and handling various administrative tasks to ensure the smooth operation of executive functions. The ideal candidate will have a proven track record of providing high-level administrative support in a remote setting. You will act as a gatekeeper and liaison, screening calls and emails, and ensuring timely follow-up on action items. Discretion and confidentiality are paramount in this role. We are looking for an individual who is proficient in using productivity software, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and virtual collaboration tools. The ability to anticipate needs, take initiative, and work independently with minimal supervision is essential. This role offers the flexibility to work from anywhere, contributing to the efficiency of our client's executive team. Join a supportive and forward-thinking remote environment. Mombasa, Mombasa, KE . This fully remote opportunity allows you to leverage your administrative expertise to support key decision-makers. If you are an experienced administrative professional seeking a challenging and flexible remote role, we encourage you to apply.
Responsibilities:
  • Manage complex calendars and schedule meetings for executives.
  • Coordinate domestic and international travel arrangements, including flights, accommodation, and itineraries.
  • Prepare meeting agendas, take minutes, and track action items.
  • Draft, proofread, and edit correspondence, presentations, and reports.
  • Screen and prioritize incoming communications (emails, phone calls).
  • Manage expense reporting and reconciliation.
  • Organize and maintain electronic and physical filing systems.
  • Conduct research and prepare summaries on various topics as needed.
  • Provide general administrative support and assist with special projects.
  • Liaise with internal and external stakeholders on behalf of executives.
Qualifications:
  • High school diploma or equivalent; Associate's or Bachelor's degree preferred.
  • Minimum of 3-5 years of experience as an administrative assistant or executive assistant.
  • Proven experience providing remote executive support.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Experience with virtual meeting platforms (Zoom, Microsoft Teams).
  • Excellent organizational and time-management skills.
  • Strong written and verbal communication skills.
  • High level of discretion and confidentiality.
  • Ability to work independently and proactively.
  • Tech-savvy with a willingness to learn new tools.
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Senior Administrative Assistant - Executive Support

80100 Nairobi, Nairobi KES90000 Annually WhatJobs

Posted 11 days ago

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Job Description

full-time
Our client is seeking a highly organized and proactive Senior Administrative Assistant to provide exceptional executive support in a fully remote capacity. This role is crucial for ensuring the smooth and efficient operation of executive functions, allowing senior leaders to focus on strategic priorities. You will be responsible for managing complex calendars, coordinating high-level meetings (both virtual and in-person when necessary), making travel arrangements, and preparing documents and presentations. The ideal candidate will possess outstanding organizational skills, meticulous attention to detail, and a strong ability to anticipate needs and proactively solve problems. Proficiency in office productivity software (e.g., Microsoft Office Suite, Google Workspace) and experience with virtual collaboration tools are essential. You will also handle confidential information with the utmost discretion and professionalism. Key responsibilities include screening communications, managing correspondence, processing expense reports, and maintaining organized electronic and physical filing systems. The ability to communicate effectively and professionally with internal and external stakeholders is paramount. We are looking for a dedicated and reliable individual who thrives in a fast-paced environment and can manage multiple priorities with efficiency and accuracy. This is a fantastic opportunity to support key leadership and contribute directly to organizational success, offering the flexibility of a remote work arrangement. Your role will be pivotal in maintaining executive productivity and seamless workflow.

Responsibilities:
  • Manage and coordinate complex executive calendars, scheduling meetings and appointments.
  • Arrange domestic and international travel, including flights, accommodation, and itineraries.
  • Prepare agendas, take meeting minutes, and follow up on action items.
  • Draft, review, and edit correspondence, reports, and presentations.
  • Screen and prioritize incoming communications, managing email and phone calls.
  • Process expense reports and manage office supply inventory remotely.
  • Maintain organized filing systems, both electronic and physical.
  • Handle confidential information with the utmost discretion.
  • Conduct research and compile information for various projects as needed.
  • Provide general administrative support to executives and their teams.
Qualifications:
  • High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
  • Minimum of 5 years of experience providing administrative support, preferably to senior executives.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
  • Experience with virtual meeting platforms (e.g., Zoom, Microsoft Teams).
  • Excellent organizational and time management skills.
  • Strong written and verbal communication abilities.
  • High level of discretion and confidentiality.
  • Proactive problem-solving skills and the ability to anticipate needs.
  • Ability to work independently and manage multiple tasks in a remote setting.
  • Professional demeanor and strong interpersonal skills.
This position is based in **Mombasa, Mombasa, KE**, and is a fully remote role.
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Remote Senior Administrative Assistant - Executive Support

80100 Nairobi, Nairobi KES2500000 Annually WhatJobs

Posted 2 days ago

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Job Description

full-time
Our client, a reputable international organization, is seeking a highly organized and proactive Senior Administrative Assistant to provide comprehensive executive support to their senior leadership team. This is a fully remote position, requiring exceptional organizational skills, discretion, and the ability to manage multiple priorities effectively. You will be responsible for managing complex calendars, coordinating travel arrangements, preparing essential documents, and serving as a key point of contact. The ideal candidate is a detail-oriented professional with a strong understanding of executive-level support needs and excellent communication abilities.

Responsibilities:
  • Manage and maintain complex calendars for senior executives, including scheduling meetings, appointments, and calls across multiple time zones.
  • Coordinate domestic and international travel arrangements, including flights, accommodation, visas, and ground transportation.
  • Prepare, proofread, and edit correspondence, reports, presentations, and other documents.
  • Screen and prioritize incoming communications, ensuring timely responses and follow-ups.
  • Handle confidential and sensitive information with the utmost discretion and professionalism.
  • Organize and manage virtual meetings, including preparing agendas, distributing materials, and taking minutes.
  • Conduct research and gather information for various projects and initiatives as required.
  • Manage expense reports and process invoices in a timely manner.
  • Liaise with internal departments and external stakeholders on behalf of the executives.
  • Anticipate the needs of the executives and proactively address them to ensure smooth operations.
  • Maintain organized electronic and physical filing systems.
  • Provide general administrative support, including data entry and document management.
Qualifications:
  • High school diploma or equivalent; Associate's or Bachelor's degree preferred.
  • Minimum of 7 years of experience as an Administrative Assistant, Executive Assistant, or in a similar role.
  • Proven experience providing direct support to senior-level executives.
  • Exceptional organizational and time management skills, with the ability to multitask effectively.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and virtual meeting platforms (e.g., Zoom, Teams).
  • Excellent written and verbal communication skills.
  • High level of discretion, confidentiality, and sound judgment.
  • Ability to work independently with minimal supervision and as part of a remote team.
  • Proactive approach to problem-solving and anticipating needs.
  • Experience with travel booking and expense management systems is a plus.
This fully remote Senior Administrative Assistant position offers a chance to be an integral part of a high-functioning executive team, contributing to the success of a leading global organization. If you are a meticulous and reliable administrator, we encourage you to apply.
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Remote Facilities Maintenance Coordinator - Hygiene Standards

01001 Bahati, Nairobi KES75000 Annually WhatJobs

Posted 9 days ago

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full-time
Our client, a large-scale industrial facility management company, is seeking a dedicated and organized Remote Facilities Maintenance Coordinator to ensure the highest standards of hygiene and operational readiness across multiple sites. This is a fully remote position, allowing you to manage operations efficiently from your home office. You will be responsible for coordinating and overseeing all aspects of facility maintenance, with a specific emphasis on sanitation, cleanliness, and environmental health and safety (EHS) compliance. Your duties will include scheduling and managing cleaning crews, monitoring inventory of cleaning supplies and equipment, and ensuring adherence to strict hygiene protocols. You will liaise with site supervisors, maintenance technicians, and external vendors to address any facility-related issues, ensuring prompt resolution. This role requires a strong understanding of cleaning best practices, industrial hygiene, and safety regulations. You will develop maintenance schedules, track work orders, and maintain accurate records of all maintenance activities. The ideal candidate is highly organized, detail-oriented, and possesses excellent communication and problem-solving skills. Experience with Computerized Maintenance Management Systems (CMMS) is a plus. You should be adept at managing multiple priorities and ensuring smooth operational flow in a distributed environment. Your contributions will be vital in maintaining a safe, clean, and efficient working environment for all personnel.

Responsibilities:
  • Coordinate and manage daily facility maintenance operations, focusing on hygiene and sanitation.
  • Schedule and supervise cleaning staff and maintenance personnel remotely.
  • Ensure compliance with all health, safety, and environmental (HSE) regulations.
  • Monitor and manage inventory of cleaning supplies, equipment, and maintenance materials.
  • Develop and implement cleaning schedules and protocols to maintain high standards.
  • Respond promptly to facility maintenance requests and emergencies.
  • Liaise with external vendors for specialized cleaning or maintenance services.
  • Maintain accurate records of maintenance activities, work orders, and inspections.
  • Conduct regular remote inspections to ensure facilities are clean, safe, and well-maintained.
  • Identify areas for improvement in facility operations and hygiene practices.
Qualifications:
  • High School Diploma or equivalent; further certification in Facilities Management or Hygiene is a plus.
  • Minimum of 3 years of experience in facilities management, maintenance coordination, or a related role, with a strong focus on hygiene and sanitation.
  • Knowledge of industrial cleaning standards, EHS regulations, and best practices.
  • Experience managing cleaning crews or maintenance teams.
  • Proficiency in using maintenance scheduling software or CMMS is an advantage.
  • Excellent organizational, time management, and problem-solving skills.
  • Strong communication and interpersonal skills for effective coordination.
  • Ability to work independently and manage tasks efficiently in a remote setting.
  • Detail-oriented with a commitment to maintaining high standards of cleanliness and safety.
This fully remote position offers a key role in ensuring operational integrity and a safe working environment. If you are a proactive facilities professional dedicated to maintaining impeccable standards, we invite you to apply. The primary operational focus for this role is within the industrial zone of Mlolongo, Machakos, KE , but the position itself is fully remote.
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Project Management Support

Nairobi, Nairobi KES30000 - KES60000 Y UNOPS

Posted today

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Application period 15-Oct-2025 to 30-Oct-2025
Functional Responsibilities:
2. Project Implementation 3. Operational and Logistic Support 4. Knowledge Management and Innovation

  • Project Monitoring and Reporting
  • Project Implementation
  • Operational and Logistic Support
  • Knowledge Management and Innovation
  • Project Monitoring and Reporting
  • Support the Project Support Officer in maintaining the following:
  • Electronic Blue File,
  • Upload on oneUNOPS (ERP) engagement and project level files
  • Maintain Monthly Team work plan, monthly portfolio reports and stage plans
  • Provide inputs in the preparation of project reports and documents.
  • Maintain records of project files and other supporting documents on the shared drive as per the organization guideline for record keeping.
  • Enter data in oneUNOPS Project (UNOPS risk, lessons and issues management tool)
  • Record the following logs and upload relevant information on oneUNOPS: Configuration Item Records, Risk Log, lessons and all other registers/logs delegated by the Project Manager
  • Support on the compilation and consolidation of relevant data for regular portfolio reports and stage plans.
  • Take minutes of regular team meeting and follow up on action points
  • Support the Project Management Support Officer in ensuring UNOPS Policies and Procedures, Financial Rules and Regulations (FRR) are adhered to for efficient project implementation and progress.
  • Maintain project tracking sheet and alert the Project Management Support Officer on project end date and reporting requirements of projects.
  • Monitor and record best practices and innovative approaches within UNOPS FR&R; identify and show alternative options according to activity needs.
  • In consultation with the relevant stakeholders, assist in preparing amendments of Agreements and Budget revisions when applicable.
  • Facilitate information flows and support in managing risk registers and issues
  • Support the documentation of lessons learned and best practices
  • Assist the project planning process
  • Prepare draft Pro Forma and client Project Agreements as per the input received from procurement team
  • Follow up with partners on project agreement signing, information required for project closure and fund transfer requests
  • Manage and support on organizing project planning meetings, Project Board meetings and partner's capacity building trainings
  • In consultation with the Project Management Support Officer, prepare amendments for Project Agreements and budget revisions when applicable;
  • Support development and maintenance of oneUNOPS based management information systems to ensure real time tracking and asset management of multiple donor activities;
  • Coordinate with the internal procurement and logistic team on all transport, inventory and procurement issues in for direct support of the project and in support of Project Management Support Officer.
  • Manage the travel plan of the Procurement Portfolio Team, manage travel booking, and coordinate with Admin Team for DSA and other related requirements for travel.
  • Support the compilation of lessons learned as per defined reporting format.
  • Contribute to the dissemination and sharing of best practices and lessons learned for planning and knowledge building.
  • Support and ensure that Local capacities are built at every level and opportunity for Project Support.
  • Maintain records of project files and activity reports in hard and soft copy.

Impact of Results:

The effective and successful achievement of results by the Project Management Support Associate directly affect the overall efficiency of the individual team's provision of administrative services, impacting the office's capacity to efficiently and effectively service the operational needs of the office/programme. Timely and accountable delivery of services, ensures client satisfaction and promotes the image and credibility of the team and office as an effective service provider in project services and management. This enhances UNOPS' competitive position as a partner of choice in sustainable development and project services in the country/region served.

Education/Experience/Language requirements:
Education:

  • Completion of secondary school with 6 years of experience is required.
  • Professional or Technical Diploma in Business Administration, Project Management, Supply Chain Management, Accounting, Procurement, Management, International Relations and or other relevant disciplines with four (4) years of relevant professional experience may be accepted
  • Bachelor's Degree in Business in the above-mentioned areas or other relevant discipline with two (2) years of relevant professional experience may be accepted.
  • A Master's Degree in the above-mentioned areas or other relevant discipline will be an asset but it is not required.

Certification: PRINCE2 Foundation is an asset

Experience:

  • A minimum of six (6) years of relevant work experience (or less, depending on academic credentials) in the field of project management support which must include experience in monitoring, recording, reporting, and coordination in a national or international organization is required.
  • Experience and demonstrated knowledge of UN rules and procedures in Project Management, Procurement, Finance, HR Management and administrative rules and regulations will be an advantage.
  • Experience /knowledge of web-based applications and Google Suite products, especially google forms, sheets, docs and slides is an asset.

Language Requirements:

  • Fluency in English Language (i.e. writing, reading and speaking) is required.

Think big. Meet challenges head-on. Help people build better lives.

UNOPS embraces diversity and is committed to equal employment opportunities. Our workforce is made up of people from varied nationalities, cultures and races. They speak a range of languages and have different gender identities, sexual orientations, and abilities.

We encourage women and candidates from underrepresented groups in UNOPS to apply. These include candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities. Click apply and join us

Remarks: Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process.

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Sales Professionals Support

Nairobi, Nairobi KES600000 - KES1200000 Y Amara Capital Limited

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Company Description

Amara Capital Limited helps businesses craft their message, design and brand products and services, automate the marketing process, and build multiple sources of income. We specialize in creating unique brand experiences that drive engagement and growth. By integrating marketing automation and diversified income streams, we enable businesses to achieve sustainable success. Our tailored solutions ensure that each client achieves their distinct business objectives.

Role Description

This is a full-time hybrid role for a Sales Professionals Support at Amara Capital Limited. Located in Nairobi County, Kenya, the role allows for some work-from-home flexibility. The Sales Professionals Support will assist with handling customer support inquiries, maintaining customer satisfaction, providing exceptional customer service, and enhancing communication between the sales team and customers. Additionally, the role involves fostering positive interpersonal relationships and ensuring effective customer support.

Qualifications

  • Strong Interpersonal Skills and Communication abilities
  • Experience in Customer Support and Customer Service
  • Ability to maintain high levels of Customer Satisfaction
  • Proficiency in handling customer inquiries and resolving issues
  • Excellent written and verbal communication skills
  • Ability to work independently and in a hybrid environment
  • Previous experience in a sales support role is advantageous
  • Relevant academic qualifications
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