894 Senior Customer Support Manager jobs in Nairobi
Senior Customer Success Manager - Tech Support
Posted 9 days ago
Job Viewed
Job Description
Senior Customer Success Manager - Technical Support
Posted 19 days ago
Job Viewed
Job Description
Office Manager & Executive Support
Posted 8 days ago
Job Viewed
Job Description
Lead Customer Service & Helpdesk Manager, Technical Support
Posted 14 days ago
Job Viewed
Job Description
- Leading, coaching, and mentoring a remote helpdesk support team.
- Developing and implementing comprehensive customer support policies and procedures.
- Managing the daily operations of the helpdesk, ensuring timely and effective issue resolution.
- Monitoring and analyzing support metrics to identify areas for improvement.
- Ensuring adherence to service level agreements (SLAs).
- Collaborating with other departments to resolve complex customer issues.
- Managing the helpdesk ticketing system and associated tools.
- Developing training materials and conducting training for support staff.
- Gathering customer feedback and implementing improvements.
- Maintaining a high level of customer satisfaction.
This is a unique opportunity to shape and lead a remote customer support function for a growing organization. We are looking for a customer-centric leader with a passion for service excellence and a proven ability to manage remote teams. Your strategic thinking, problem-solving capabilities, and commitment to delivering outstanding support will be key to success in this role. If you are an inspiring leader ready to build and optimize a world-class remote helpdesk, we encourage you to apply.
Remote Administrative Assistant - Executive Support
Posted 19 days ago
Job Viewed
Job Description
Responsibilities:
- Manage complex calendars and schedule meetings for executives.
- Coordinate domestic and international travel arrangements, including flights, accommodation, and itineraries.
- Prepare meeting agendas, take minutes, and track action items.
- Draft, proofread, and edit correspondence, presentations, and reports.
- Screen and prioritize incoming communications (emails, phone calls).
- Manage expense reporting and reconciliation.
- Organize and maintain electronic and physical filing systems.
- Conduct research and prepare summaries on various topics as needed.
- Provide general administrative support and assist with special projects.
- Liaise with internal and external stakeholders on behalf of executives.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 3-5 years of experience as an administrative assistant or executive assistant.
- Proven experience providing remote executive support.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Experience with virtual meeting platforms (Zoom, Microsoft Teams).
- Excellent organizational and time-management skills.
- Strong written and verbal communication skills.
- High level of discretion and confidentiality.
- Ability to work independently and proactively.
- Tech-savvy with a willingness to learn new tools.
Senior Administrative Assistant - Executive Support
Posted 11 days ago
Job Viewed
Job Description
Responsibilities:
- Manage and coordinate complex executive calendars, scheduling meetings and appointments.
- Arrange domestic and international travel, including flights, accommodation, and itineraries.
- Prepare agendas, take meeting minutes, and follow up on action items.
- Draft, review, and edit correspondence, reports, and presentations.
- Screen and prioritize incoming communications, managing email and phone calls.
- Process expense reports and manage office supply inventory remotely.
- Maintain organized filing systems, both electronic and physical.
- Handle confidential information with the utmost discretion.
- Conduct research and compile information for various projects as needed.
- Provide general administrative support to executives and their teams.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Minimum of 5 years of experience providing administrative support, preferably to senior executives.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
- Experience with virtual meeting platforms (e.g., Zoom, Microsoft Teams).
- Excellent organizational and time management skills.
- Strong written and verbal communication abilities.
- High level of discretion and confidentiality.
- Proactive problem-solving skills and the ability to anticipate needs.
- Ability to work independently and manage multiple tasks in a remote setting.
- Professional demeanor and strong interpersonal skills.
Remote Senior Administrative Assistant - Executive Support
Posted 2 days ago
Job Viewed
Job Description
Responsibilities:
- Manage and maintain complex calendars for senior executives, including scheduling meetings, appointments, and calls across multiple time zones.
- Coordinate domestic and international travel arrangements, including flights, accommodation, visas, and ground transportation.
- Prepare, proofread, and edit correspondence, reports, presentations, and other documents.
- Screen and prioritize incoming communications, ensuring timely responses and follow-ups.
- Handle confidential and sensitive information with the utmost discretion and professionalism.
- Organize and manage virtual meetings, including preparing agendas, distributing materials, and taking minutes.
- Conduct research and gather information for various projects and initiatives as required.
- Manage expense reports and process invoices in a timely manner.
- Liaise with internal departments and external stakeholders on behalf of the executives.
- Anticipate the needs of the executives and proactively address them to ensure smooth operations.
- Maintain organized electronic and physical filing systems.
- Provide general administrative support, including data entry and document management.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 7 years of experience as an Administrative Assistant, Executive Assistant, or in a similar role.
- Proven experience providing direct support to senior-level executives.
- Exceptional organizational and time management skills, with the ability to multitask effectively.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and virtual meeting platforms (e.g., Zoom, Teams).
- Excellent written and verbal communication skills.
- High level of discretion, confidentiality, and sound judgment.
- Ability to work independently with minimal supervision and as part of a remote team.
- Proactive approach to problem-solving and anticipating needs.
- Experience with travel booking and expense management systems is a plus.
Be The First To Know
About the latest Senior customer support manager Jobs in Nairobi !
Remote Facilities Maintenance Coordinator - Hygiene Standards
Posted 9 days ago
Job Viewed
Job Description
Responsibilities:
- Coordinate and manage daily facility maintenance operations, focusing on hygiene and sanitation.
- Schedule and supervise cleaning staff and maintenance personnel remotely.
- Ensure compliance with all health, safety, and environmental (HSE) regulations.
- Monitor and manage inventory of cleaning supplies, equipment, and maintenance materials.
- Develop and implement cleaning schedules and protocols to maintain high standards.
- Respond promptly to facility maintenance requests and emergencies.
- Liaise with external vendors for specialized cleaning or maintenance services.
- Maintain accurate records of maintenance activities, work orders, and inspections.
- Conduct regular remote inspections to ensure facilities are clean, safe, and well-maintained.
- Identify areas for improvement in facility operations and hygiene practices.
- High School Diploma or equivalent; further certification in Facilities Management or Hygiene is a plus.
- Minimum of 3 years of experience in facilities management, maintenance coordination, or a related role, with a strong focus on hygiene and sanitation.
- Knowledge of industrial cleaning standards, EHS regulations, and best practices.
- Experience managing cleaning crews or maintenance teams.
- Proficiency in using maintenance scheduling software or CMMS is an advantage.
- Excellent organizational, time management, and problem-solving skills.
- Strong communication and interpersonal skills for effective coordination.
- Ability to work independently and manage tasks efficiently in a remote setting.
- Detail-oriented with a commitment to maintaining high standards of cleanliness and safety.
Job Description
Application period 15-Oct-2025 to 30-Oct-2025
Functional Responsibilities:
2. Project Implementation 3. Operational and Logistic Support 4. Knowledge Management and Innovation
- Project Monitoring and Reporting
- Project Implementation
- Operational and Logistic Support
- Knowledge Management and Innovation
- Project Monitoring and Reporting
- Support the Project Support Officer in maintaining the following:
- Electronic Blue File,
- Upload on oneUNOPS (ERP) engagement and project level files
- Maintain Monthly Team work plan, monthly portfolio reports and stage plans
- Provide inputs in the preparation of project reports and documents.
- Maintain records of project files and other supporting documents on the shared drive as per the organization guideline for record keeping.
- Enter data in oneUNOPS Project (UNOPS risk, lessons and issues management tool)
- Record the following logs and upload relevant information on oneUNOPS: Configuration Item Records, Risk Log, lessons and all other registers/logs delegated by the Project Manager
- Support on the compilation and consolidation of relevant data for regular portfolio reports and stage plans.
- Take minutes of regular team meeting and follow up on action points
- Support the Project Management Support Officer in ensuring UNOPS Policies and Procedures, Financial Rules and Regulations (FRR) are adhered to for efficient project implementation and progress.
- Maintain project tracking sheet and alert the Project Management Support Officer on project end date and reporting requirements of projects.
- Monitor and record best practices and innovative approaches within UNOPS FR&R; identify and show alternative options according to activity needs.
- In consultation with the relevant stakeholders, assist in preparing amendments of Agreements and Budget revisions when applicable.
- Facilitate information flows and support in managing risk registers and issues
- Support the documentation of lessons learned and best practices
- Assist the project planning process
- Prepare draft Pro Forma and client Project Agreements as per the input received from procurement team
- Follow up with partners on project agreement signing, information required for project closure and fund transfer requests
- Manage and support on organizing project planning meetings, Project Board meetings and partner's capacity building trainings
- In consultation with the Project Management Support Officer, prepare amendments for Project Agreements and budget revisions when applicable;
- Support development and maintenance of oneUNOPS based management information systems to ensure real time tracking and asset management of multiple donor activities;
- Coordinate with the internal procurement and logistic team on all transport, inventory and procurement issues in for direct support of the project and in support of Project Management Support Officer.
- Manage the travel plan of the Procurement Portfolio Team, manage travel booking, and coordinate with Admin Team for DSA and other related requirements for travel.
- Support the compilation of lessons learned as per defined reporting format.
- Contribute to the dissemination and sharing of best practices and lessons learned for planning and knowledge building.
- Support and ensure that Local capacities are built at every level and opportunity for Project Support.
- Maintain records of project files and activity reports in hard and soft copy.
Impact of Results:
The effective and successful achievement of results by the Project Management Support Associate directly affect the overall efficiency of the individual team's provision of administrative services, impacting the office's capacity to efficiently and effectively service the operational needs of the office/programme. Timely and accountable delivery of services, ensures client satisfaction and promotes the image and credibility of the team and office as an effective service provider in project services and management. This enhances UNOPS' competitive position as a partner of choice in sustainable development and project services in the country/region served.
Education/Experience/Language requirements:
Education:
- Completion of secondary school with 6 years of experience is required.
- Professional or Technical Diploma in Business Administration, Project Management, Supply Chain Management, Accounting, Procurement, Management, International Relations and or other relevant disciplines with four (4) years of relevant professional experience may be accepted
- Bachelor's Degree in Business in the above-mentioned areas or other relevant discipline with two (2) years of relevant professional experience may be accepted.
- A Master's Degree in the above-mentioned areas or other relevant discipline will be an asset but it is not required.
Certification: PRINCE2 Foundation is an asset
Experience:
- A minimum of six (6) years of relevant work experience (or less, depending on academic credentials) in the field of project management support which must include experience in monitoring, recording, reporting, and coordination in a national or international organization is required.
- Experience and demonstrated knowledge of UN rules and procedures in Project Management, Procurement, Finance, HR Management and administrative rules and regulations will be an advantage.
- Experience /knowledge of web-based applications and Google Suite products, especially google forms, sheets, docs and slides is an asset.
Language Requirements:
- Fluency in English Language (i.e. writing, reading and speaking) is required.
Think big. Meet challenges head-on. Help people build better lives.
UNOPS embraces diversity and is committed to equal employment opportunities. Our workforce is made up of people from varied nationalities, cultures and races. They speak a range of languages and have different gender identities, sexual orientations, and abilities.
We encourage women and candidates from underrepresented groups in UNOPS to apply. These include candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities. Click apply and join us
Remarks: Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process.
Sales Professionals Support
Posted today
Job Viewed
Job Description
Company Description
Amara Capital Limited helps businesses craft their message, design and brand products and services, automate the marketing process, and build multiple sources of income. We specialize in creating unique brand experiences that drive engagement and growth. By integrating marketing automation and diversified income streams, we enable businesses to achieve sustainable success. Our tailored solutions ensure that each client achieves their distinct business objectives.
Role Description
This is a full-time hybrid role for a Sales Professionals Support at Amara Capital Limited. Located in Nairobi County, Kenya, the role allows for some work-from-home flexibility. The Sales Professionals Support will assist with handling customer support inquiries, maintaining customer satisfaction, providing exceptional customer service, and enhancing communication between the sales team and customers. Additionally, the role involves fostering positive interpersonal relationships and ensuring effective customer support.
Qualifications
- Strong Interpersonal Skills and Communication abilities
- Experience in Customer Support and Customer Service
- Ability to maintain high levels of Customer Satisfaction
- Proficiency in handling customer inquiries and resolving issues
- Excellent written and verbal communication skills
- Ability to work independently and in a hybrid environment
- Previous experience in a sales support role is advantageous
- Relevant academic qualifications