1,839 Senior Community Support Manager Mental Health Services jobs in Kenya
Community Support Manager (Mental Health)
Posted today
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Job Description
Our client, a dedicated non-profit organization focused on mental well-being, is seeking a compassionate and organized Community Support Manager to lead their remote support initiatives. In this crucial, fully remote role, you will be responsible for overseeing the delivery of accessible and effective support services to individuals within the community facing mental health challenges. Your core duties will involve managing a team of remote support workers, providing supervision, training, and guidance to ensure high-quality care. You will develop and implement support programs, resources, and outreach strategies tailored to the needs of the community.
The ideal candidate will have a strong background in mental health services, social work, or community development. Excellent leadership and team management skills are essential for motivating and coordinating a dispersed team. You must possess exceptional interpersonal and communication skills, with the ability to build rapport and provide empathetic support to individuals in distress. A thorough understanding of mental health principles, available resources, and best practices in community support is required. Experience in crisis intervention, case management, and advocacy is highly beneficial. You will be responsible for monitoring service delivery, collecting feedback, and ensuring compliance with organizational policies and ethical standards.
Proficiency with relevant software for client management, communication, and reporting is necessary. As this is a fully remote position, candidates must exhibit strong self-management, organizational skills, and the ability to maintain professional boundaries while working independently. A proactive approach to problem-solving and a commitment to promoting mental well-being are paramount. A Bachelor's or Master's degree in Social Work, Psychology, Counselling, or a related field, along with significant experience in a leadership role within the community or social care sector, is required. This is a rewarding opportunity to make a significant difference in people's lives and shape the delivery of mental health support services within a remote framework. This fully remote role is located within the Ruiru region.
The ideal candidate will have a strong background in mental health services, social work, or community development. Excellent leadership and team management skills are essential for motivating and coordinating a dispersed team. You must possess exceptional interpersonal and communication skills, with the ability to build rapport and provide empathetic support to individuals in distress. A thorough understanding of mental health principles, available resources, and best practices in community support is required. Experience in crisis intervention, case management, and advocacy is highly beneficial. You will be responsible for monitoring service delivery, collecting feedback, and ensuring compliance with organizational policies and ethical standards.
Proficiency with relevant software for client management, communication, and reporting is necessary. As this is a fully remote position, candidates must exhibit strong self-management, organizational skills, and the ability to maintain professional boundaries while working independently. A proactive approach to problem-solving and a commitment to promoting mental well-being are paramount. A Bachelor's or Master's degree in Social Work, Psychology, Counselling, or a related field, along with significant experience in a leadership role within the community or social care sector, is required. This is a rewarding opportunity to make a significant difference in people's lives and shape the delivery of mental health support services within a remote framework. This fully remote role is located within the Ruiru region.
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Community Program Manager - Outreach & Support
Posted 13 days ago
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Job Description
Our client is seeking a dedicated and experienced Community Program Manager to oversee and implement vital outreach and support programs. This role is central to fostering positive community relationships, identifying needs, and connecting individuals and families with essential resources and services. You will be responsible for developing, coordinating, and managing a portfolio of community-based initiatives, ensuring they meet organizational goals and community needs. Key duties include strategic planning for outreach activities, managing program budgets, and evaluating program effectiveness through data analysis and feedback mechanisms. Building and maintaining strong partnerships with local organizations, government agencies, and community leaders will be a core aspect of your role. You will lead a team of community outreach workers, providing guidance, support, and professional development opportunities. The ideal candidate possesses exceptional leadership, communication, and interpersonal skills, with a proven ability to engage diverse populations and build consensus. A background in social work, community development, public administration, or a related field is essential. Strong project management skills, including the ability to manage multiple projects simultaneously and meet deadlines, are required. Experience in fundraising and grant writing may be an advantage. You will be instrumental in driving social impact and creating positive change within the **Machakos, Machakos, KE** community. This position requires regular in-person engagement and local travel.
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Executive Administrative Assistant - Executive Support
Posted 21 days ago
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Job Description
Our client is seeking a highly organized, proactive, and discreet Executive Administrative Assistant to provide comprehensive remote support to senior leadership. This fully remote role demands exceptional organizational skills, meticulous attention to detail, and the ability to manage a wide range of administrative and personal tasks with utmost confidentiality and efficiency.
Key Responsibilities:
Key Responsibilities:
- Manage complex and dynamic calendars for executives, including scheduling meetings, appointments, and travel arrangements.
- Coordinate domestic and international travel logistics, including flights, accommodations, ground transportation, and visa applications.
- Prepare and edit correspondence, reports, presentations, and other documents as needed.
- Screen and prioritize incoming communications, including emails and phone calls, and proactively respond or redirect as appropriate.
- Conduct research on various topics as requested by executives.
- Manage and organize digital and physical files, ensuring easy retrieval of information.
- Assist with personal errands and tasks as required by the executive team.
- Liaise with internal departments and external stakeholders to gather information and facilitate communication.
- Handle confidential information with the highest level of discretion and professionalism.
- Proactively anticipate the needs of the executives and provide solutions before issues arise.
- Manage expense reporting and reimbursement processes.
- Support event planning and coordination for meetings or off-sites.
- Proven experience as an Executive Assistant or in a similar high-level administrative support role.
- Exceptional organizational and time management skills, with the ability to multitask and prioritize effectively in a remote environment.
- Proficiency in office productivity suites (e.g., Microsoft Office Suite, Google Workspace) and virtual collaboration tools.
- Excellent written and verbal communication skills.
- Strong interpersonal skills with the ability to interact professionally with individuals at all levels.
- High degree of professionalism, discretion, and reliability.
- Ability to work independently and take initiative.
- Experience in managing complex travel arrangements.
- Familiarity with cloud-based file management systems.
- Previous experience supporting C-suite executives is highly preferred.
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Community Support Manager, Mental Health Services
Posted 12 days ago
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Job Description
Our client, a leading provider of mental health and social care services, is seeking an experienced Community Support Manager for a fully remote position. This critical role focuses on overseeing and enhancing the delivery of community-based mental health support programs. You will lead a team of dedicated support professionals, ensuring high-quality care, client advocacy, and effective service coordination. This is a remote-first opportunity, enabling you to manage operations and teams from anywhere, while the organization's service delivery footprint includes areas such as Mombasa, Mombasa, KE . Your leadership will directly impact the well-being of individuals seeking support.
Responsibilities:
Responsibilities:
- Supervise, train, and mentor a team of community support workers and case managers.
- Ensure the effective and compassionate delivery of mental health support services to clients in the community.
- Develop and implement individualized support plans in collaboration with clients and clinical teams.
- Monitor client progress, assess needs, and facilitate access to appropriate resources and services.
- Manage caseloads and ensure adherence to service delivery standards and protocols.
- Maintain accurate and confidential client records in compliance with regulations.
- Foster strong collaborative relationships with mental health professionals, healthcare providers, and community agencies.
- Conduct regular team meetings, case reviews, and professional development sessions.
- Identify areas for service improvement and contribute to the development of new programs and initiatives.
- Respond to crises and provide guidance to the team in challenging situations.
- Ensure compliance with all relevant licensing, regulatory, and ethical guidelines.
- Bachelor's or Master's degree in Social Work, Psychology, Counseling, or a related human services field.
- A minimum of 5 years of experience in mental health services, community support, or case management, with at least 2 years in a supervisory or leadership role.
- Demonstrated experience in managing teams and overseeing service delivery in a community setting.
- Strong understanding of mental health conditions, treatment modalities, and community resources.
- Excellent case management, assessment, and crisis intervention skills.
- Exceptional leadership, communication, and interpersonal skills.
- Proficiency in using electronic health record (EHR) systems and other relevant software.
- Ability to work independently, manage time effectively, and make sound decisions in a remote environment.
- Commitment to client-centered care and cultural competency.
- Relevant professional licenses or certifications are highly desirable.
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Senior Executive Assistant - Project Management Support
Posted 1 day ago
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Job Description
Our client is seeking a highly organized and proactive Senior Executive Assistant to provide comprehensive remote support for their project management office. This role is essential for ensuring the smooth operation and efficient execution of various projects by providing top-tier administrative and logistical assistance to senior project managers. The ideal candidate will be a master of multitasking, possess exceptional communication skills, and thrive in a fast-paced, virtual environment.
Responsibilities:
Responsibilities:
- Manage complex calendars and schedule meetings, appointments, and travel arrangements for project managers, ensuring optimal time utilization.
- Prepare and edit correspondence, reports, presentations, and other documents with meticulous attention to detail.
- Coordinate and facilitate project meetings, including preparing agendas, taking minutes, and tracking action items.
- Serve as a primary point of contact for internal and external stakeholders, fielding inquiries and managing communications effectively.
- Assist in the preparation and tracking of project documentation, including project plans, status reports, and budget updates.
- Organize and maintain electronic and physical filing systems, ensuring easy retrieval of information.
- Conduct research and gather information as needed to support project initiatives and decision-making.
- Manage project-related expenses, invoicing, and reimbursements.
- Proactively identify and address potential issues or conflicts, offering solutions and ensuring projects stay on track.
- Provide general administrative support, including email management, document management, and database updates.
- Adapt to changing priorities and support multiple project managers simultaneously in a remote setting.
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Remote Executive Assistant - Project Management Support
Posted 14 days ago
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Job Description
Our client is seeking a highly organized, proactive, and experienced Executive Assistant to provide comprehensive remote support, with a particular focus on project management assistance. This role is essential for ensuring the smooth operation of executive-level activities and supporting project timelines and deliverables. You will be responsible for managing complex calendars, coordinating meetings across multiple time zones, preparing meeting agendas and minutes, and handling correspondence with discretion. A key aspect of this role involves supporting project managers by tracking project tasks, deadlines, and documentation, as well as assisting with the preparation of project reports and presentations. The ideal candidate will possess exceptional organizational skills, a keen eye for detail, and proficiency in project management tools and software. Strong communication, interpersonal, and problem-solving abilities are crucial for effective collaboration with internal and external stakeholders. This remote position requires a high degree of self-discipline, initiative, and the ability to anticipate needs and act proactively. You will manage travel arrangements, process expense reports, and maintain confidential files with utmost integrity. A professional and polished demeanor is expected, along with a commitment to providing outstanding administrative support in a virtual environment.
Key Responsibilities:
Key Responsibilities:
- Manage complex executive calendars and schedule appointments across various time zones.
- Coordinate and prepare materials for meetings, including agendas, presentations, and minutes.
- Handle incoming and outgoing communication, including emails and phone calls, with professionalism.
- Provide direct support to project managers by tracking tasks, deadlines, and project documentation.
- Assist in the preparation of project status reports and presentations.
- Organize and manage confidential files and records.
- Make domestic and international travel arrangements and manage itineraries.
- Process expense reports and manage administrative budgets.
- Anticipate the needs of executives and proactively address them.
- Serve as a primary point of contact for internal and external stakeholders.
- Proven experience as an Executive Assistant or in a similar administrative support role.
- Demonstrated experience supporting project management activities is highly desirable.
- Proficiency with scheduling software, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), and video conferencing tools.
- Familiarity with project management software (e.g., Asana, Trello, Jira) is a plus.
- Excellent organizational, time management, and prioritization skills.
- Strong written and verbal communication skills.
- High level of discretion and confidentiality.
- Ability to work independently with minimal supervision in a remote setting.
- Proactive problem-solving abilities and a resourceful attitude.
- Professional and polished demeanor.
This advertiser has chosen not to accept applicants from your region.
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Senior Community Support Manager - Mental Health
Posted 16 days ago
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Job Description
Our client, a leading organization dedicated to community well-being, is seeking a compassionate and experienced Senior Community Support Manager to lead their remote support initiatives. This role is pivotal in delivering high-quality care and support services to individuals and families within the community, with a specialized focus on mental health. You will be responsible for overseeing a team of community support workers, ensuring they provide effective and empathetic assistance. Your duties will include developing and implementing support programs, managing caseloads, conducting assessments, and providing guidance and supervision to your team members. A significant aspect of this role involves fostering strong relationships with community partners, healthcare providers, and other stakeholders to ensure a comprehensive and integrated support network. You will also play a key role in advocating for the needs of the community, developing outreach strategies, and contributing to policy development. This is a vital opportunity to make a tangible difference in people's lives while enjoying the flexibility of a fully remote work arrangement. The ideal candidate will possess a deep understanding of mental health principles, counseling techniques, and community support frameworks. Strong leadership, problem-solving, and crisis management skills are essential. You must be adept at managing sensitive situations with professionalism and empathy, and be skilled in motivating and supporting a remote team. Continuous professional development and staying abreast of best practices in social care and mental health support are crucial. You will be instrumental in ensuring that our client's services are accessible, effective, and responsive to the evolving needs of the community.
Location: This position is fully remote, allowing you to work from any location within Kenya.
Qualifications:
Location: This position is fully remote, allowing you to work from any location within Kenya.
Qualifications:
- Minimum of 6 years of experience in community services, social work, or mental health support.
- Proven experience in managing and supervising support teams.
- Strong knowledge of mental health conditions, counseling theories, and community resources.
- Demonstrated ability in case management, assessment, and program development.
- Excellent interpersonal, communication, and conflict resolution skills.
- Experience in remote team leadership and virtual client support.
- Bachelor's degree in Social Work, Psychology, Counselling, or a related field; a Master's degree is highly desirable.
- Commitment to ethical practice and confidentiality.
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Senior Community Support Manager - Mental Health Services
Posted 20 days ago
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Job Description
Our client, a dedicated organization committed to improving community well-being, is seeking an experienced Senior Community Support Manager to lead their fully remote support services team. This vital role involves overseeing the delivery of comprehensive support to individuals and families navigating mental health challenges. You will be responsible for managing a team of community support workers, ensuring high-quality service delivery, and developing innovative strategies to enhance community engagement and access to care. Key responsibilities include developing and implementing support programs, providing clinical supervision and mentorship to team members, managing caseloads, and ensuring adherence to ethical guidelines and organizational policies. You will also play a crucial role in building and maintaining partnerships with local organizations, healthcare providers, and community stakeholders. The ability to conduct virtual needs assessments, develop individualized support plans, and facilitate remote group sessions is essential. The ideal candidate possesses a Master's degree in Social Work, Psychology, Counseling, or a related field, with at least 7 years of experience in community-based mental health services, including significant experience in a supervisory or management capacity. Strong leadership, organizational, and crisis intervention skills are required. Excellent communication, empathy, and the ability to build rapport with diverse populations via remote channels are paramount. Experience with case management software and proficiency in utilizing virtual platforms for team management and client interaction are necessary. This is an impactful opportunity to lead a dedicated team and make a tangible difference in the lives of individuals and communities, all within a flexible, remote work environment. This role is associated with **Nairobi, Nairobi, KE**, but is fully remote.
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Remote Operations Manager - Customer Support
Posted 8 days ago
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Job Description
Our client is seeking a highly organized and proactive Remote Operations Manager to oversee customer support operations. This is a fully remote position, requiring a self-motivated individual who can effectively manage a distributed team and ensure exceptional service delivery. You will be responsible for developing and implementing strategies to enhance customer satisfaction, streamline support processes, and optimize team performance. Key duties include managing daily operations, setting performance metrics, analyzing support data to identify trends and areas for improvement, and ensuring adherence to service level agreements (SLAs). You will also be involved in recruiting, training, and coaching remote customer support representatives, fostering a positive and productive team environment. Experience with CRM systems, helpdesk software, and other relevant technologies is essential. You will work closely with other departments, such as sales and product development, to ensure a cohesive customer experience. This role demands strong leadership skills, excellent problem-solving abilities, and a deep commitment to customer advocacy. The ability to thrive in a remote work setting, manage time effectively, and communicate clearly across various digital platforms is critical. You will be instrumental in shaping our client's customer support strategy and driving continuous improvement.
Responsibilities:
Responsibilities:
- Manage and optimize remote customer support operations.
- Develop and implement customer support policies and procedures.
- Set performance goals and monitor KPIs for the support team.
- Analyze customer feedback and support data to identify improvement opportunities.
- Train, mentor, and manage a remote team of customer support specialists.
- Ensure timely and effective resolution of customer inquiries and issues.
- Collaborate with cross-functional teams to enhance the overall customer experience.
- Manage budgets and resource allocation for the support department.
- Implement and utilize support technologies and tools effectively.
- Bachelor's degree in Business Administration, Management, or a related field.
- Proven experience (5+ years) in operations management, preferably in a customer support environment.
- Demonstrated ability to lead and manage remote teams effectively.
- Strong understanding of customer service principles and best practices.
- Experience with CRM and helpdesk software (e.g., Zendesk, Salesforce Service Cloud).
- Excellent analytical, strategic thinking, and problem-solving skills.
- Exceptional communication, interpersonal, and organizational skills.
- Ability to work autonomously and manage multiple priorities in a remote setting.
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Senior Community Support Manager, Mental Health Initiatives
Posted 5 days ago
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Job Description
Our client is seeking a dedicated and empathetic Senior Community Support Manager to lead and expand vital mental health support initiatives. This is a crucial, fully remote position focused on building, managing, and strengthening online communities dedicated to mental well-being. You will be responsible for developing support strategies, training and managing community moderators, fostering a safe and inclusive online environment, and ensuring the delivery of high-quality support services. The ideal candidate possesses extensive experience in community management, a strong understanding of mental health principles, exceptional leadership, and excellent communication skills. This role requires a compassionate individual who can drive positive engagement and provide guidance within a remote setting.
Responsibilities:
Responsibilities:
- Develop and implement strategic plans for online community growth and engagement related to mental health support.
- Oversee the daily operations of online support communities, ensuring a safe, supportive, and inclusive environment.
- Recruit, train, manage, and mentor a team of remote community moderators and volunteers.
- Develop and enforce community guidelines and moderation policies.
- Monitor community discussions, identify emerging trends, and respond to user needs and concerns.
- Collaborate with mental health professionals to ensure the accuracy and appropriateness of information shared.
- Develop and facilitate online support groups and activities.
- Analyze community engagement metrics and provide regular reports on community health and impact.
- Manage crisis situations within the community and implement appropriate interventions.
- Liaise with external organizations and stakeholders to strengthen support networks.
- Master's degree in Psychology, Social Work, Counseling, Community Development, or a related field.
- Minimum of 5-7 years of experience in community management, social work, or mental health support roles, with at least 2 years in a supervisory capacity.
- Proven experience in building and managing online communities, preferably in the mental health or social support sector.
- Strong understanding of mental health issues, trauma-informed care, and crisis intervention principles.
- Excellent leadership, team management, and interpersonal skills.
- Exceptional communication, active listening, and empathy skills.
- Experience with community management platforms and moderation tools.
- Ability to work independently, manage multiple priorities, and maintain confidentiality in a remote environment.
- Strong analytical skills for community data analysis.
- A genuine passion for supporting individuals and fostering community well-being.
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