780 Sales Processes jobs in Nairobi

Organizational Context

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world's largest humanitarian organization, with a network of 191-member National Societies. The overall aim of the IFRC is "to inspire, encourage, facilitate, and promote at all times all forms of humanitarian activities by National Societies to prevent and alleviate human suffering and thereby contributing to the maintenance and promotion of human dignity and peace in the world." The IFRC works to meet the needs and improve the lives of vulnerable people before, during and after disasters, health emergencies and other crises.

IFRC is part of the International Red Cross and Red Crescent Movement, together with its member National Societies and the International Committee of the Red Cross (ICRC). The work of the IFRC is guided by the following fundamental principles: humanity, impartiality, neutrality, independence, voluntary service, unity, and universality.

IFRC is led by its Secretary General and has its Headquarters in Geneva, Switzerland. The Headquarters is organized into four main Divisions: (i) National Society Development Coordination; (ii) Humanitarian Diplomacy and Digitalization; and (iii) Legal, Governance Support and Accountability (iv) People and Strategy

IFRC has five regional offices in Africa, Asia Pacific, the Middle East and North Africa, Europe, and the Americas. IFRC also has country cluster delegations and country delegations throughout the world. Together, the Geneva Headquarters and the field structure (regional, cluster and country) comprise the IFRC Secretariat.

The Africa Regional office based in Nairobi has fifteen clusters scattered geographically across the regional to strategically support the National Societies.

This position will be based in Nairobi, Kenya.
Job Purpose
The IFRC Africa Region seeks a dynamic and strategic
Programme and
Campaign Coordinator
(
Zero Hunger)
to lead and coordinate the implementation of the Food and Nutrition Resilience Programme and associated
Zero Hunger: United for Durable Solutions
campaign across Africa.

This individual will be responsible for driving engagement, visibility, fundraising, and program alignment to position hunger eradication as a continent-wide priority led by African communities and supported by global partners.

The role requires a strategic thinker with proven experience in communications, campaign implementation, donor engagement, resource mobilisation, and cross-sector collaboration. They will be responsible for coordinating teams at national, regional, cluster, IFRC Multilateral representations and global levels to ensure regular updates and ensuring timely information is provided to IFRC members and partners.

Job Duties And Responsibilities
Programme coordination (
Food and Nutrition Resilience Programme)

• Working with National Societies, Cluster delegations, AU representation and regional management, technical and SPRM colleagues to implement the donor engagement strategy for the regional/country FNRP Programme
• Working with AU office to support ongoing AU/IFRC Technical Working Group actions and coordinate with other IFRC multilateral representations.
• Support development of regional/country Programme Management Unit and Pooled Fund platforms.
• Work with country teams to identify and spotlight promising practices and success stories across IFRC-supported food security, resilience, and livelihoods programs.

Partnership Engagement and Resource Mobilization Fundraising Support

• Develop and follow a resource mobilisation plan for zero hunger including FNRP
• Identify donor opportunities and coordinate with the Strategic Partnerships and Resource Mobilization (SPRM) team to position the campaign with existing and prospective funders.
• Engage with donors to pitch zero hunger including FNRP at regional levels, and support the four Horn of Africa countries with their resource mobilisation and partnership efforts
• Draft concept notes, proposals, marketing materials, investment cases, and campaign updates for donors.
• Organize events, donor field visits, and virtual briefings to drive fundraising and visibility.
• Track resource mobilisation engagements at global, regional, and country levels and ensure coordinated follow up
• Track and report on campaign impact for donor reporting and stewardship.
• Support National Societies with domestic fundraising efforts including digital, direct marketing and private sector engagement

Job Duties And Responsibilities (continued)
Campaign Strategy & Communications

• Drive day-to-day implementation of the Zero Hunger campaign in line with the overarching programmatic, fundraising and communications plans.
• In coordination with the communication team and the external communication agency support develop high-impact, multi-channel content (print, digital, video) including digital toolkits that tell the story of durable solution for hunger reduction in Africa.
• Coordinate across National Societies, Clusters, and the IFRC technical teams to ensure coherence and alignment.
• Lead multi-country rollouts and ensure visibility for flagship initiatives that are African-led and have durable solutions.
• Ensure campaign messaging reflects community-driven approaches and is grounded in field realities.
• Support field teams with technical advice and creative inputs for local activations and adaptation of the campaign toolkit.

Monitoring and Evaluation

• Establish campaign monitoring tools to track reach, impact, and audience engagement.
• Coordinate learning sessions to document what works and informs adaptation in subsequent phases.
• Provide regular internal updates and progress reports to leadership and regional teams.

Education

• University degree in journalism, communications, marketing or international policies (Required)
• IFRC Emergency Communications training (Preferred)
• Basic Delegated Training Course or IMPACT. FACT, ERU or RDRT Training or equivalent experience (Preferred)

Experience

• At least 7 years of experience managing large-scale communications or advocacy campaigns in humanitarian or development contexts (Required)
• Experience in program implementation, preferably in food security, resilience, or livelihoods. (Required)
• Proven fundraising or donor engagement experience — strong writing, storytelling, and proposal development skills. (Required)
• Experience working with multi-stakeholder partnerships, government entities, and media. (Required)
• Red Cross and Red Crescent experience (Preferred)

Knowledge, Skills and Languages

• Knowledge of humanitarian affairs, including complex and protracted responses such as food insecurity and hunger (Required)
• Strong spoken and written English, including proven experience in drafting compelling communications content for a variety of communications channels (Required)
• Self-supporting in IT (Required)
• Demonstrated understanding and use of digital media for communications and advocacy purposes (Required)
• Comfortable working and communicating with National Societies in a diverse environment (Required)
• Ability to negotiate with varying partners (Required)
• Ability to multitask and work under pressure (Required)
• Analytical skills (Required)

Competencies, Values and Comments

Values:
Respect for diversity; Integrity; Professionalism; Accountability

Core competencies:
Communication; Collaboration and teamwork; Judgement and decision making; National society and customer relations; Creativity and innovation; Building trust

Key duties include housekeeping, laundry services, assisting the chef in food preparation and serving, managing provisions, and ensuring proper waste disposal. This role is vital for promoting a clean, hygienic, and comfortable living environment for the ship's crew, contributing to overall morale and operational efficiency.

Minimum Requirements

• Valid certificates according to STCW 2010 amendments.
• Good communication and reporting skills.
• Basic command in English.
• Good interpersonal skills.
• Familiarity with food safety, sanitation standards, and proper cleaning practices
• Understanding basic food preparation, storage, and handling procedure
• Awareness of maritime regulations and procedures for waste disposal

Personal Documents Required:

• Approved medical certificate
• Passport
• Seamans book
• US C1/D Visa
• Yellow fever vaccination/vaccination booklet

Beneficial Experiences

• Experience in sailing with multi-national crew.
• Tertiary education in a culinary discipline

We Offer

• Good career opportunities and long-term prospects.

Purpose of the Role

Own high-volume hiring end-to-end , from campaign planning and community outreach to assessment, selection, and onboarding. Deliver weekly intake targets while providing an exceptional experience to candidates and hiring teams.

Key Outcomes

• Identifying
  well-spoken, highly fluent Customer Agents
  . Strong communication is non-negotiable and directly tied to success in this position.
• Meet or exceed weekly/monthly hiring targets for assigned campaigns.
• Source and select fluent, articulate candidates who meet customer-facing communication standards.
• Maintain a healthy, ready-to-hire pipeline and bench.
• Adhere to SLA/TAT for each hiring stage and keep stakeholders updated.
• Uphold CareerBox standards on fairness, transparency, and candidate care.

Responsibilities

Campaign Planning & Sourcing

• Scope intake plans with Hiring Managers (volumes, profiles, timelines, SLAs).
• Build multi-channel sourcing funnels: academies/bootcamps, community drives, job fairs, referrals, social, database reactivation.
• Draft and post optimized internal & external adverts, ensuring consistent employer brand.

Screening & Assessments (at Scale)

• Run rapid screening (CV/phone) against must-have criteria, with
  fluency and communication quality
  as a top priority.
• Schedule and facilitate assessment days: aptitude, language/comms, typing, role-plays, and culture fit.
• Coordinate bulk interviews (panel/line) and keep guides/calibrations current.

Selection & Offers

• Consolidate interview feedback, drive calibration, and issue outcomes promptly.
• Prepare offer packs, manage pre-employment checks (references, background/medical where applicable), and transition candidates to onboarding.

Stakeholder & Process Management

• Partner with Hiring Managers to align on numbers, start dates, and ramp plans.
• Track each cohort through ATS/trackers; report daily/weekly funnel metrics (apps → screened → assessed → offers → show-ups).
• Close every requisition formally and communicate to successful and unsuccessful candidates.

Candidate Experience & Brand

• Keep candidates informed, respected, and engaged across all stages.
• Promote a culture of fairness, transparency, and accessibility consistent with CareerBox values.
• Identify and implement continuous improvements to increase speed, quality, and conversion.

Skills & Competencies

• Ability to
  assess and select fluent, well-spoken candidates
  confidently.
• Relationship builder who earns trust with frontline leaders and support teams.
• Strong facilitator for assessment days; confident crowd/room management.
• Excellent verbal & written communication; clear, concise, and empathetic.
• Data-driven problem solver; acts decisively to unblock volumes.
• Proficient in MS Office (Excel/Word/Outlook) and comfortable with ATS/HRIS tools.
• Thrives in fast-paced, target-driven environments; learns fast and adapts.

Experience, Knowledge & Qualifications

• Proven high-volume/BPO bulk recruiting experience (class hiring).
• Demonstrated success in identifying and hiring
  fluent customer-facing agents
  .
• Familiarity with talent pipelines, community outreach, and assessment center models.
• Strong stakeholder management with Hiring Managers and Operations.
• Superb organization and attention to detail across multiple concurrent cohorts.
• Proficiency in MS Office and HR/ATS systems; basic reporting in Excel.

KPI Snapshot (guidance)

• Weekly hires vs. target;
  fluency pass rates
  and quality scores.
• Offer-to-show and show-to-stick rates.
• Stage conversion rates and average time-to-hire.
• Candidate NPS/experience scores and requisition closure compliance.

How to Apply

Send your application to

with the subject line
"Bulk Recruiter — CareerBox"
.

Closing date: 5th October 2025.

NOTE:
Only shortlisted candidates will be contacted.

CSM Technologies
is hiring qualified candidates having relevant experience in sales coordination. S/He will be responsible for assisting the sales team with daily operations including data entry, order processing, lead management, and scheduling. S/He needs to work across departments such as marketing, customer service, and IT, while maintaining accurate sales records, coordinating meetings, and supporting both routine and ad hoc sales activities.

Experience:
5 to 7 years

Qualification:
MBA / PGDM

Job Profile

1. Support the sales team in daily activities, including data entry, order processing, and sales tracking.
2. Coordinate sales-related tasks, such as scheduling meetings (With IT Director/ CS/PS), managing calendars, and preparing sales materials.
3. Maintain accurate sales records, reports, and databases.
4. Assist in lead generation, follow-up, and pipeline management.
5. Collaborate with internal teams, such as marketing and customer service.
6. Ensure timely communication with clients and sales team members.
7. Perform administrative tasks, such as managing emails, phone calls, and correspondence.

Candidate Profile

1. Should have relevant experience within presales to lead the team of experienced team members
2. Should have experience in handling Middle-East African Clients.
3. Should have proven capability to engage the client at an executive level
4. Should be able to engage in a technical and business conversation with Client to understand their requirements
5. Should have strong problem solving and prioritization skills along with excellent interpersonal and communication skills
6. Should have strong Presentation skill & can work with multiple stakeholders

• Develop and execute data-driven digital marketing strategies across multiple channels to meet business objectives.
• Manage and optimize Search Engine Optimization (SEO) and Search Engine Marketing (SEM) campaigns to improve organic and paid search visibility.
• Develop and implement engaging social media strategies to build brand presence and drive audience interaction.
• Plan and execute email marketing campaigns, including segmentation, automation, and performance analysis.
• Create and manage content marketing initiatives, ensuring alignment with SEO best practices and target audience needs.
• Analyze campaign performance using web analytics tools (e.g., Google Analytics) and provide actionable insights and reports.
• Continuously monitor and evaluate digital marketing trends, emerging technologies, and competitor activities.
• Collaborate with the creative team to develop compelling ad copy, landing pages, and other marketing assets.
• Manage digital advertising budgets and optimize spend for maximum ROI.
• Identify new opportunities for digital marketing growth and innovation.
• Work closely with the sales and product teams to ensure marketing efforts support overall business goals.
• Conduct A/B testing on various campaign elements to improve performance.
• Mentor junior marketing team members and contribute to a culture of continuous learning.

• Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
• Minimum of 6 years of experience in digital marketing, with a strong focus on strategy development and campaign management.
• Proven expertise in SEO, SEM, social media marketing, email marketing, and content strategy.
• Proficiency with digital marketing platforms (e.g., Google Ads, Facebook Ads Manager, Mailchimp) and analytics tools (e.g., Google Analytics).
• Strong analytical and quantitative skills, with the ability to translate data into actionable insights.
• Excellent written and verbal communication skills, with strong copywriting and editing abilities.
• Demonstrated ability to manage multiple projects simultaneously and meet deadlines.
• Experience with marketing automation tools and CRM systems is a plus.
• Creative thinking and problem-solving skills.
• Ability to work independently and collaboratively in a fully remote team environment.
• Certifications in Google Ads, Google Analytics, or other relevant digital marketing areas are highly desirable.

• Develop and implement integrated digital marketing strategies aligned with business objectives.
• Manage and execute campaigns across multiple digital channels, including SEO, SEM, social media, email marketing, and display advertising.
• Create engaging and compelling marketing content for various platforms.
• Monitor, analyze, and report on campaign performance using tools such as Google Analytics, social media analytics, and marketing automation platforms.
• Optimize campaigns for maximum reach, engagement, and conversion rates.
• Conduct market research and competitor analysis to identify opportunities and trends.
• Manage the digital marketing budget effectively, ensuring optimal ROI.
• Collaborate with creative teams, content writers, and web developers to ensure cohesive campaign execution.
• Stay up-to-date with the latest digital marketing trends, tools, and best practices.
• Manage social media presence and community engagement.
• Develop and execute email marketing campaigns, including list segmentation and A/B testing.

• Bachelor's degree in Marketing, Communications, Business, or a related field.
• A minimum of 5-7 years of experience in digital marketing, with a proven track record of managing successful campaigns.
• Expertise in SEO/SEM, social media marketing, content marketing, and email marketing.
• Proficiency in digital marketing analytics tools (e.g., Google Analytics, Adobe Analytics).
• Experience with marketing automation platforms (e.g., HubSpot, Marketo).
• Strong understanding of content management systems (CMS) and CRM systems.
• Excellent analytical, problem-solving, and strategic thinking skills.
• Creative mindset with a passion for storytelling and brand building.
• Strong project management and organizational abilities.
• Excellent written and verbal communication skills.
• Ability to work independently and thrive in a fast-paced, remote work environment.

• Oversee all aspects of e-commerce operations, including order processing, fulfillment, and inventory management.
• Develop and implement strategies to improve website performance, user experience, and conversion rates.
• Manage relationships with third-party logistics providers and ensure efficient shipping and delivery.
• Monitor and analyze key e-commerce metrics (e.g., AOV, conversion rate, LTV) and identify areas for improvement.
• Develop and manage the e-commerce budget, ensuring profitability and cost-efficiency.
• Implement and maintain robust customer service protocols to ensure high levels of customer satisfaction.
• Collaborate with marketing teams to align online campaigns with operational capabilities.
• Identify and implement new technologies and tools to enhance e-commerce capabilities.
• Ensure compliance with all relevant regulations and industry standards.

• Oversee day-to-day e-commerce operations, ensuring seamless order processing and fulfillment.
• Develop and implement strategies to optimize website user experience and conversion rates.
• Manage inventory levels across multiple warehouses and sales channels to prevent stockouts and overstocking.
• Negotiate and manage relationships with third-party logistics (3PL) providers, shipping carriers, and other vendors.
• Analyze e-commerce sales data, website traffic, and customer behavior to identify trends and opportunities for growth.
• Develop and implement key performance indicators (KPIs) to measure operational efficiency and customer satisfaction.
• Lead and mentor a remote team of e-commerce operations specialists, providing training and support.
• Oversee the customer service function, ensuring timely and effective resolution of customer inquiries and issues.
• Manage the returns and exchange process to minimize losses and enhance customer loyalty.
• Implement and maintain fraud prevention measures for online transactions.
• Collaborate with marketing and IT teams to ensure alignment on promotional campaigns and website enhancements.

• Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field. A Master's degree is a plus.
• Minimum of 6 years of progressive experience in e-commerce operations management.
• Demonstrated success in optimizing online sales funnels and improving customer experience.
• Strong understanding of e-commerce platforms (e.g., Shopify, Magento, WooCommerce), CRM systems, and ERP systems.
• Excellent analytical skills with proficiency in data analysis tools (e.g., Google Analytics, Excel).
• Proven ability to manage budgets, control costs, and negotiate contracts.
• Exceptional leadership, communication, and interpersonal skills.
• Experience managing remote teams is highly preferred.
• Strong problem-solving abilities and a results-oriented approach.
• Knowledge of international shipping regulations and customs procedures is an advantage.