What Jobs are available for Repairs in Kenya?

• Provide remote diagnostic and troubleshooting support for complex automotive issues.
• Analyze vehicle data, diagnostic codes, and technical reports.
• Guide customers and technicians through repair procedures.
• Utilize advanced diagnostic equipment and software.
• Develop and update technical documentation and repair manuals.
• Train and mentor junior automotive technicians.
• Collaborate with engineering and product development teams to resolve recurring issues.
• Ensure high levels of customer satisfaction through effective technical support.

• ASE Certifications (Master Technician level preferred).
• Minimum of 8 years of experience as an automotive technician, with a strong focus on diagnostics.
• Extensive knowledge of vehicle electronic systems, engine management, and powertrain.
• Proficiency with advanced diagnostic tools, scan tools, and oscilloscopes.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong written and verbal communication skills.
• Ability to work independently and manage time effectively in a remote setting.

We are looking for a
Repair Centre Manager - Mobile Devices
to join our PLAK (Phone Assembly) team in
Kenya
as we scale up and drive digital and financial inclusion across our markets.

As a
Repair Centre Manager - Mobile Devices
you will
become the guardian of second chances
, leading the mission to restore returned devices to their full potential while ensuring every customer receives products that exceed their expectations. Working at the intersection of technical excellence and customer care, you'll
transform challenges into opportunities
, lead skilled repair teams, and ensure that every device that leaves your care center represents M-KOPA's commitment to quality and sustainability.

At M-KOPA, refurbishment isn't just about fixing devices—it's about
extending opportunities for financial inclusion
. In this role, you will transcend traditional repair management to become a
strategic architect of product lifecycle excellence
. You will
design and implement repair processes
that don't just restore functionality but enhance customer trust, working closely with cross-functional teams to ensure our
refurbishment operations support sustainable growth
while maintaining the highest quality standards.

We believe in
excellence through continuous improvement
and empowering teams to achieve extraordinary results. You will
develop sophisticated repair protocols
, monitor quality with precision, and create environments where every team member can grow while delivering exceptional outcomes. Your
technical leadership expertise
will be crucial in identifying process improvements and ensuring the consistent delivery of restored devices that feel brand new.

You'll
oversee care center operations and refurbishment processes
, leading a team that handles reworks and repairs of devices earmarked for refurbishment. You'll coordinate repair and rework processes for customer-returned phones, ensuring timely and effective resolution while maintaining high customer satisfaction and operational excellence.

Your role involves
monitoring the quality of repairs and reworks
, ensuring all returned products meet stringent quality standards before being sent back to customers. You'll conduct thorough inspections using established quality control procedures, collaborate with repair technicians to address concerns, and provide feedback to improve processes and reduce defects.

You'll
work closely with Process Engineers
to identify and address systemic issues that may lead to product returns, collaborate with Retail and Customer Care teams to ensure customer satisfaction, and compile data on repair activities, including common faults and turnaround time, to suggest process improvements.

This is an
on-site role
in
Kenya
reporting to the
Head of Manufacturing
.

Success in this role comes from a unique blend of technical mastery and inspirational leadership. We need someone who has
walked the path of electronics repair excellence
and understands that true operational success lies in building teams that consistently deliver quality while continuously improving processes. Your experience should tell a story of
leading technical teams
that didn't just fix problems but prevented them from happening again.

We are seeking someone whose career demonstrates a
deep understanding of how repair operations can enhance customer experience
. Perhaps you have
4+ years of experience in electronics repair with at least 2 years in a supervisory role
, preferably in mobile phone repair or related industries, where you've developed processes that transformed repair quality and efficiency.

Your
Bachelor's degree in engineering, electronics, or a related field
should be complemented by a proven understanding of mobile phone repair processes, diagnostic tools, and quality control methods. Your ability to
lead and motivate teams while managing workflow
should be second nature, as should your talent for
problem-solving and identifying root causes
to reduce customer returns.

The ideal candidate will have
excellent communication skills
for coordinating with stakeholders and training staff, along with the ability to work hands-on and perform complex repairs alongside the team. You should be comfortable working in a dynamic environment with a focus on continuous improvement and customer satisfaction.

Most importantly, we need someone who embodies our values of quality, sustainability, and customer excellence – someone who doesn't just want a job but wants to be part of a mission that's
making life-enhancing products accessible across an entire continent
through innovative solutions and exceptional care.

If this sounds like the challenge you've been waiting for, where your expertise in
electronics repair and team leadership
can truly make a difference in delivering quality products that change lives, we want to hear your story.

Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at
m-
.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

• Provide expert remote diagnostic support for a wide range of vehicle makes and models.
• Analyze diagnostic data, fault codes, and technical information to identify root causes of automotive issues.
• Guide field technicians and customers through complex repair procedures via phone, video, or remote diagnostic tools.
• Develop clear, concise, and accurate technical repair instructions and troubleshooting guides.
• Stay current with the latest automotive technologies, diagnostic equipment, and repair techniques.
• Collaborate with engineering and product development teams to report recurring issues and suggest improvements.
• Maintain detailed records of diagnostic findings, repairs performed, and customer interactions.
• Assist in training junior technicians on diagnostic procedures and best practices.
• Research and stay updated on industry recalls, technical service bulletins (TSBs), and manufacturer updates.
• Ensure adherence to safety protocols and quality standards in all remote support interactions.

• Proven experience as a Senior Automotive Mechanic or Master Technician, with a strong focus on diagnostics and complex repairs.
• ASE certifications (Master Technician status highly preferred).
• Extensive knowledge of internal combustion engines, electrical systems, and powertrain diagnostics.
• Proficiency in using advanced diagnostic equipment and software (e.g., OBD-II scanners, oscilloscopes, scan tools).
• Excellent problem-solving and analytical skills.
• Strong verbal and written communication skills, with the ability to explain technical concepts clearly.
• Ability to work independently and manage time effectively in a remote environment.
• Experience with remote support tools and virtual communication platforms is essential.
• A passion for automotive technology and a commitment to continuous learning.
• High school diploma or equivalent; vocational training or associate's degree in Automotive Technology is a plus.
• Reliable internet connection and a suitable remote work environment.

• Installing new HVAC systems, including furnaces, air conditioners, heat pumps, and ventilation components.
• Performing diagnostic tests to identify malfunctions in HVAC systems.
• Repairing and replacing faulty parts, such as compressors, motors, thermostats, and control boards.
• Conducting routine maintenance and tune-ups to ensure optimal system performance and longevity.
• Troubleshooting electrical and mechanical issues related to HVAC systems.
• Reading and interpreting technical manuals, schematics, and blueprints.
• Ensuring all installations and repairs comply with safety regulations and building codes.
• Educating clients on system operation, maintenance, and energy-saving tips.
• Maintaining accurate records of services performed, parts used, and time spent.
• Managing inventory of necessary tools and replacement parts.
• Responding to emergency service calls promptly and efficiently.
• Collaborating with dispatch and support teams to ensure efficient scheduling and service delivery.
• Staying up-to-date with the latest HVAC technologies and industry best practices.
• Adhering to company policies and procedures regarding customer service and professionalism.

• Assist experienced welders in various welding and fabrication tasks.
• Learn and practice different welding processes, including SMAW, GMAW, and GTAW.
• Operate welding equipment and hand tools safely and efficiently.
• Read and interpret technical drawings, blueprints, and specifications.
• Perform basic metal cutting, grinding, and fitting operations.
• Ensure all work is performed to quality standards and safety regulations.
• Participate actively in all training sessions and workshops.
• Maintain a clean and organized work area.
• Inspect completed welds for defects and ensure proper quality.
• Contribute to a positive and collaborative team environment.

• High school diploma or equivalent qualification.
• Strong interest in learning welding and fabrication.
• Basic mechanical aptitude and manual dexterity.
• Ability to follow instructions and safety guidelines carefully.
• Good communication skills.
• Willingness to learn and adapt to new techniques.
• Physical fitness to perform manual labor, including standing for extended periods, lifting moderate weights, and working in various environmental conditions.
• Previous exposure to shop or trade environments is a plus.
• Must be reliable and punctual.