1,937 Remote Maintenance jobs in Kenya
Remote Automotive Technical Support Engineer
Posted 20 days ago
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Job Description
Our client, a prominent player in the automotive industry, is seeking a highly skilled and motivated Remote Automotive Technical Support Engineer. This is a fully remote position, allowing you to provide expert technical assistance and solutions from your home office. You will be responsible for troubleshooting complex technical issues related to automotive systems, components, and diagnostics. This includes responding to technical inquiries from dealerships, service centers, and end-users via phone, email, and online support platforms. The ideal candidate will possess a deep understanding of automotive engineering principles, vehicle electronics, diagnostic tools, and repair procedures. You will need to effectively analyze technical problems, research solutions, and clearly communicate technical information to individuals with varying levels of technical expertise. Experience with specific automotive brands or advanced diagnostic software is highly advantageous. This role requires strong problem-solving skills, a meticulous approach to diagnostics, and the ability to work independently with minimal supervision. Maintaining detailed records of support interactions, issues, and resolutions is crucial. Collaboration with engineering and product development teams to identify recurring issues and provide feedback for product improvement will be an integral part of your responsibilities. We are looking for a self-disciplined individual with excellent communication skills and a passion for the automotive sector. A commitment to providing exceptional customer support and resolving technical challenges efficiently is paramount. This remote position offers a fantastic opportunity to utilize your automotive expertise and contribute to the seamless operation and customer satisfaction of our client's vehicles and services, serving a broad geographic area including **Garissa, Garissa, KE** and beyond.
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Remote Automotive Technical Support Specialist
Posted 11 days ago
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Job Description
Our client is seeking a highly knowledgeable and customer-focused Remote Automotive Technical Support Specialist to provide expert assistance to their clientele. This role operates entirely remotely, serving as the first point of contact for customers experiencing technical issues with their vehicles or automotive systems. You will diagnose problems, guide customers through troubleshooting steps, and provide clear, concise solutions via phone, email, and chat. This position requires a deep understanding of automotive mechanics, electronics, and diagnostic procedures. You will be instrumental in ensuring customer satisfaction by delivering timely and effective technical support, maintaining detailed records of interactions and resolutions, and escalating complex issues to higher levels of support when necessary. The ideal candidate is a self-starter with excellent communication skills and a passion for the automotive industry.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide remote technical support to customers regarding vehicle operation, diagnostics, and repair.
- Troubleshoot and diagnose a wide range of automotive issues, including mechanical, electrical, and software-related problems.
- Guide customers through step-by-step troubleshooting procedures using remote communication channels.
- Interpret diagnostic trouble codes (DTCs) and provide appropriate recommendations.
- Educate customers on vehicle maintenance and best practices.
- Maintain accurate and detailed records of all customer interactions, issues, and resolutions in the CRM system.
- Escalate unresolved technical issues to senior support staff or engineering teams.
- Contribute to the knowledge base by documenting common issues and solutions.
- Stay updated on the latest automotive technologies, diagnostic tools, and industry trends.
- Collaborate with other support specialists and internal teams to share knowledge and best practices.
- Ensure a high level of customer satisfaction through professional and empathetic service.
Qualifications:
- Proven experience in automotive repair, diagnostics, or technical support.
- Strong understanding of automotive systems, including engine, transmission, electrical, and HVAC.
- Proficiency with automotive diagnostic equipment and software.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Exceptional problem-solving and analytical skills.
- Ability to work independently and manage time effectively in a remote work environment.
- Customer-centric approach with a passion for providing excellent service.
- ASE certification or equivalent is highly desirable.
- Experience with remote support tools and CRM systems is a plus.
- High school diploma or equivalent; technical degree or relevant certifications preferred.
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Lead Automotive Diagnostic Technician - Remote Technical Support
Posted 18 days ago
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Job Description
Our client, a global leader in automotive technology, is looking for a skilled and experienced Lead Automotive Diagnostic Technician to provide remote technical support. In this role, you will be the primary point of contact for complex vehicle diagnostic issues, offering expert guidance to dealership technicians and service centers worldwide. This position operates on a remote-first basis, allowing you to leverage your deep understanding of automotive systems from your home office. Your responsibilities will include analyzing diagnostic data, interpreting fault codes, and recommending precise repair procedures for a wide range of vehicle makes and models. You will collaborate closely with engineering and product development teams to identify recurring issues and provide feedback for future product improvements. This role requires exceptional problem-solving skills and the ability to explain intricate technical concepts clearly and concisely to individuals with varying levels of technical expertise. You will develop and maintain a knowledge base of common issues and solutions, contributing to training materials for service personnel. The ideal candidate will have extensive hands-on experience with modern diagnostic equipment, scan tools, and vehicle communication interfaces. Proficiency in interpreting electrical schematics and mechanical diagrams is essential. You should possess a strong understanding of powertrain, chassis, electrical, and infotainment systems. This is a unique opportunity to utilize your diagnostic expertise in a challenging and rewarding remote environment, contributing to the seamless operation of vehicles for customers globally. You will be instrumental in ensuring customer satisfaction by enabling efficient and accurate repairs through expert remote consultation.
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Remote Automotive Diagnostic Technician - Remote Support
Posted 20 days ago
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Job Description
Our client is seeking a skilled and detail-oriented Remote Automotive Diagnostic Technician to provide expert technical support and troubleshooting for a range of vehicle issues. This is a fully remote position, enabling you to leverage your automotive expertise from anywhere in Kenya, with strategic relevance to our operations in Kitale, Trans-Nzoia . You will be responsible for analyzing diagnostic data, guiding on-site technicians through complex repairs, and providing remote solutions to minimize vehicle downtime. This role requires an in-depth understanding of automotive systems, including engine, transmission, electrical, and HVAC systems, as well as proficiency with diagnostic tools and software. The ideal candidate will possess strong analytical and problem-solving skills, excellent communication abilities to effectively explain technical concepts to non-technical personnel, and the capacity to work independently in a remote setting. You will utilize video conferencing, diagnostic data sharing platforms, and remote access tools to diagnose and resolve vehicle problems. This is an exceptional opportunity to contribute to the automotive service industry from a remote capacity, offering flexibility and the chance to work on diverse vehicle makes and models. A passion for automotive technology and a commitment to providing top-tier technical support are essential. The ability to interpret technical manuals and schematics accurately is crucial. You will be a key resource for our field service teams, helping them overcome challenging diagnostic hurdles and ensure customer satisfaction.
Key Responsibilities:
Key Responsibilities:
- Provide remote diagnostic support to field technicians for complex automotive issues.
- Analyze vehicle diagnostic trouble codes (DTCs), sensor data, and electrical schematics to identify root causes of malfunctions.
- Guide on-site technicians through diagnostic procedures and repair processes via phone, video calls, and remote data sharing.
- Interpret technical service bulletins (TSBs) and manufacturer repair information to recommend solutions.
- Troubleshoot and resolve issues related to engine performance, electrical systems, braking systems, climate control, and other vehicle components.
- Maintain accurate records of diagnostic findings, recommended repairs, and time spent on each case.
- Collaborate with engineering and product development teams to provide feedback on vehicle performance and potential improvements.
- Develop and update diagnostic guides and troubleshooting resources for field technicians.
- Stay current with the latest automotive technologies, diagnostic tools, and repair techniques.
- Assist in training and mentoring junior technicians on diagnostic best practices.
- Ensure that all recommendations align with manufacturer specifications and safety standards.
- Effectively communicate complex technical information to both technical and non-technical audiences.
- Diploma or Degree in Automotive Technology, Mechanical Engineering, or a related field.
- ASE certifications (e.g., G1, A6, A7, A8, L1) are highly desirable.
- Minimum of 5 years of hands-on experience as an automotive technician, with a strong emphasis on diagnostics.
- In-depth knowledge of automotive electrical systems, engine management, and diagnostic software.
- Proficiency with advanced diagnostic scan tools (e.g., Snap-on, Autel, dealer-specific tools).
- Experience with remote diagnostic platforms and video conferencing tools.
- Excellent analytical, problem-solving, and critical-thinking skills.
- Strong verbal and written communication skills.
- Ability to work independently, manage time effectively, and handle multiple cases simultaneously in a remote environment.
- Customer-focused mindset with a commitment to providing excellent technical support.
- Adaptability to new technologies and a willingness to learn.
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3
Lead Field Service Technician (Remote Technical Support)
Posted 19 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician to provide advanced remote technical support and guidance for installation and maintenance operations. This role is crucial for ensuring the efficient and effective resolution of complex technical issues, troubleshooting installation challenges, and guiding on-site technicians through intricate maintenance procedures. The ideal candidate will possess deep technical expertise in a relevant field, strong problem-solving skills, and exceptional communication abilities, particularly in conveying technical information clearly and concisely in a remote setting. You will serve as the primary point of escalation for challenging technical problems, leveraging remote diagnostic tools and virtual collaboration.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote technical support and troubleshooting for installation, maintenance, and repair of complex equipment and systems.
- Guide and mentor junior field service technicians remotely, assisting them in diagnosing and resolving difficult technical issues.
- Develop and update technical documentation, including installation manuals, troubleshooting guides, and best practice advisories.
- Analyze service reports and customer feedback to identify recurring issues and areas for product or process improvement.
- Utilize remote diagnostic tools, software, and communication platforms to effectively assess and resolve technical problems.
- Conduct remote training sessions for field technicians and customers on equipment operation, maintenance, and troubleshooting.
- Collaborate with engineering and product development teams to relay field feedback and contribute to product enhancements.
- Ensure all remote support activities are logged accurately and efficiently in the service management system.
- Maintain up-to-date knowledge of product lines, industry best practices, and emerging technologies.
- Escalate critical issues to appropriate internal stakeholders when necessary.
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics, or a related technical field.
- A minimum of 7-9 years of progressive experience in field service, technical support, or maintenance roles, with a significant focus on complex systems.
- Proven ability to troubleshoot and resolve advanced technical problems remotely.
- In-depth knowledge of installation and maintenance procedures for electromechanical systems, industrial equipment, or similar technologies.
- Excellent diagnostic skills and proficiency with testing equipment and remote diagnostic tools.
- Exceptional verbal and written communication skills, with the ability to clearly explain complex technical concepts to various audiences in a remote environment.
- Strong interpersonal and leadership skills, with the ability to mentor and guide remote teams.
- Proficiency with CRM and remote support software.
- Ability to work independently, manage time effectively, and handle high-pressure situations in a remote setting.
- A proactive and customer-centric approach to problem-solving.
- Familiarity with the types of installations and maintenance required in the region of Nyeri, Nyeri, KE would be an advantage.
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Remote Automotive Diagnostics and Technical Support Specialist
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a knowledgeable and customer-focused Remote Automotive Diagnostics and Technical Support Specialist to assist vehicle owners and repair technicians. This is a fully remote position, allowing you to provide expert assistance from anywhere. You will be the first point of contact for diagnosing complex vehicle issues, troubleshooting problems, and guiding users through effective repair solutions using advanced diagnostic tools.
Responsibilities:
Responsibilities:
- Provide remote technical support to customers and automotive technicians regarding vehicle diagnostics and repair.
- Interpret diagnostic trouble codes (DTCs) and analyze vehicle data to identify root causes of malfunctions.
- Guide users through troubleshooting procedures and recommend appropriate repair strategies.
- Utilize remote diagnostic software and databases to access technical information and service bulletins.
- Maintain accurate records of customer interactions, diagnostic findings, and resolution steps.
- Collaborate with engineering and product development teams to report recurring issues and suggest product improvements.
- Stay up-to-date with the latest automotive technologies, diagnostic tools, and repair techniques.
- Develop and update technical documentation, FAQs, and troubleshooting guides.
- Escalate complex issues to senior technicians or specialized departments when necessary.
- Ensure a high level of customer satisfaction through clear communication and effective problem-solving.
- Associate's or Bachelor's degree in Automotive Technology, Mechanical Engineering, or a related field.
- ASE certifications (e.g., L1, L2, L3) are highly desirable.
- Minimum of 4 years of hands-on experience as an automotive technician or in technical support for automotive systems.
- Strong understanding of vehicle electronic systems, engine management, and diagnostic procedures.
- Proficiency in using automotive diagnostic equipment and scan tools.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to a non-technical audience.
- Ability to work independently and manage time effectively in a remote environment.
- Familiarity with remote diagnostic platforms and telematics systems is a plus.
- A passion for automobiles and a commitment to providing exceptional customer service.
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Senior Automotive Diagnostic Technician - Remote Technical Support
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled Senior Automotive Diagnostic Technician to provide remote technical support and expertise. In this unique, fully remote role, you will leverage your extensive knowledge of automotive systems to assist field technicians, customers, and service centers with complex diagnostic challenges. Your responsibilities will include analyzing technical issues, providing step-by-step troubleshooting guidance, and contributing to the development of diagnostic resources. This position requires a deep understanding of engine management, electrical systems, HVAC, and other automotive components, including advanced diagnostic tools and software. The ideal candidate will have a proven track record as a master technician with exceptional problem-solving skills. Strong communication abilities, both written and verbal, are crucial for effectively conveying technical information remotely. Proficiency with remote diagnostic platforms, video conferencing tools, and technical documentation is essential. You must be a self-starter, capable of working independently and managing your time effectively in a remote environment. This is an exciting opportunity for an experienced automotive professional to share their expertise and contribute to improving service quality across the board, all while enjoying the benefits of remote work. While the role is conceptually linked to **Kericho, Kericho, KE**, it is a fully remote position. We are seeking a meticulous, knowledgeable, and patient technician who is passionate about automotive diagnostics and committed to providing outstanding remote technical assistance.
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6
Senior Field Service Technician - Remote Technical Support
Posted 5 days ago
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Job Description
Our client is seeking a highly experienced Senior Field Service Technician to join their fully remote technical support team. In this role, you will be the primary point of contact for advanced troubleshooting and problem resolution for complex industrial equipment, providing remote assistance to on-site field technicians and clients. Your expertise will be critical in diagnosing issues, guiding repairs, and ensuring minimal downtime for critical machinery.
The ideal candidate will possess a deep understanding of electromechanical systems, industrial automation, and diagnostic technologies. You will be adept at interpreting technical manuals, schematics, and diagnostic data to identify root causes of equipment failures. Strong communication skills are essential, as you will guide less experienced technicians through intricate repair processes, conduct virtual training sessions, and document solutions for knowledge base development. This position requires a proactive approach, exceptional problem-solving skills, and the ability to thrive in an independent, remote work environment.
Key Responsibilities:
Qualifications:
The ideal candidate will possess a deep understanding of electromechanical systems, industrial automation, and diagnostic technologies. You will be adept at interpreting technical manuals, schematics, and diagnostic data to identify root causes of equipment failures. Strong communication skills are essential, as you will guide less experienced technicians through intricate repair processes, conduct virtual training sessions, and document solutions for knowledge base development. This position requires a proactive approach, exceptional problem-solving skills, and the ability to thrive in an independent, remote work environment.
Key Responsibilities:
- Provide remote expert technical support and troubleshooting for a range of industrial equipment.
- Guide field service technicians through complex diagnostic procedures and repair processes via phone, video conferencing, and remote access tools.
- Analyze equipment performance data, error logs, and customer feedback to identify trends and recurring issues.
- Develop and document clear, concise troubleshooting guides, repair procedures, and technical bulletins.
- Conduct virtual training sessions for field technicians and customer support staff.
- Collaborate with engineering and product development teams to provide feedback on product performance and potential improvements.
- Manage service requests and ensure timely resolution of technical issues.
- Maintain accurate records of service interactions, resolutions, and equipment history.
- Stay current with product updates, technical advancements, and industry best practices.
- Contribute to the continuous improvement of remote support processes and tools.
Qualifications:
- Technical degree or certification in a relevant field (e.g., Electrical Engineering Technology, Mechanical Engineering Technology, Industrial Automation).
- Minimum of 5-8 years of experience in field service, technical support, or a similar role, with a strong focus on industrial equipment.
- Proficiency in diagnosing and repairing complex electromechanical systems.
- Experience with PLCs, VFDs, and industrial control systems is highly desirable.
- Excellent troubleshooting and problem-solving skills.
- Strong verbal and written communication skills, with the ability to articulate technical information clearly and concisely.
- Experience with remote diagnostic tools and software.
- Ability to work independently and manage time effectively in a remote setting.
- Customer-focused mindset with a commitment to providing excellent service.
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7
Senior Field Service Technician - Remote Technical Support Lead
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled Senior Field Service Technician to join their technical operations team in a fully remote capacity. This role is critical for providing advanced remote technical support, troubleshooting, and guidance to on-site field teams and clients. The ideal candidate will possess extensive experience in diagnosing and resolving complex mechanical, electrical, or IT issues across a range of equipment and systems. You will be responsible for leveraging remote diagnostic tools, creating technical documentation, training junior technicians, and ensuring the efficient resolution of service issues. The ability to work autonomously, communicate technical information clearly, and manage a caseload of complex problems remotely is paramount.
Responsibilities:
Qualifications:
Responsibilities:
- Provide expert-level remote technical support and troubleshooting for complex equipment issues.
- Diagnose mechanical, electrical, and/or software problems using remote diagnostic tools and techniques.
- Develop and maintain comprehensive technical documentation, including manuals, guides, and troubleshooting procedures.
- Train and mentor junior field service technicians on advanced diagnostic and repair methods.
- Collaborate with engineering and product development teams to identify product improvements and solutions.
- Manage service requests, prioritize urgent issues, and ensure timely resolution.
- Conduct remote quality assurance checks on service work performed by field teams.
- Stay updated on product specifications, service bulletins, and new technologies.
- Escalate complex issues to higher-level support or engineering teams when necessary.
- Provide remote guidance and support during installations, maintenance, and repair operations.
- Analyze service data to identify trends and areas for operational improvement.
- Ensure adherence to safety protocols and company service standards.
- Communicate effectively with clients and internal stakeholders regarding service status and resolutions.
Qualifications:
- Associate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Computer Science, or a related technical field.
- A minimum of 5-7 years of experience as a field service technician or in a similar technical support role.
- Proven expertise in diagnosing and repairing complex systems (specify relevant industry, e.g., industrial machinery, IT hardware, medical devices).
- Proficiency with remote diagnostic software and tools.
- Strong understanding of electronic and mechanical principles.
- Excellent analytical, problem-solving, and critical-thinking skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Demonstrated ability to work independently, manage time effectively, and meet deadlines in a remote environment.
- Experience in creating technical documentation and training materials.
- Relevant certifications in specific equipment or technologies are highly desirable.
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Senior HVAC Technician - Remote Technical Support Specialist
Posted 13 days ago
Job Viewed
Job Description
Our client is seeking a skilled and experienced Senior HVAC Technician to join their remote technical support team. This is a fully remote position, allowing you to provide expert guidance and support from your home office. As a Remote Technical Support Specialist, you will be responsible for assisting customers and field technicians with complex troubleshooting, diagnostics, and repair guidance for a wide range of HVAC systems. You will leverage remote diagnostic tools, video conferencing, and detailed technical documentation to provide effective solutions. The ideal candidate will have extensive hands-on experience with various HVAC equipment, a strong understanding of refrigeration cycles, electrical systems, and control systems, and excellent communication and problem-solving skills. Responsibilities include: Providing remote technical support to customers and on-site technicians experiencing issues with HVAC equipment; Diagnosing complex HVAC problems using remote diagnostic tools and troubleshooting methodologies; Guiding users through repair procedures, maintenance tasks, and system checks; Analyzing technical issues and identifying root causes; Documenting technical issues, solutions, and customer feedback in a support ticketing system; Developing and updating technical documentation, troubleshooting guides, and FAQs; Collaborating with product development and engineering teams to relay customer feedback and suggest product improvements; Providing training and mentorship to junior support staff in a remote setting; Staying current with advancements in HVAC technology and best practices. Qualifications: A relevant trade certification (e.g., NTC, HVAC Technician Diploma) or equivalent experience; Minimum of 7 years of hands-on experience as an HVAC Technician, with a strong focus on commercial and residential systems; Proven experience in troubleshooting and repairing a wide variety of HVAC equipment, including AC units, furnaces, chillers, and ventilation systems; Solid understanding of refrigeration cycles, electrical schematics, control systems (BMS), and air balancing; Excellent diagnostic skills and the ability to interpret technical manuals and diagrams; Strong verbal and written communication skills, with the ability to explain technical concepts clearly; Proficiency in using remote support tools and software; Ability to work independently, manage time effectively, and prioritize tasks in a remote environment. This is a fantastic opportunity to utilize your expertise from Mombasa, Mombasa, KE .
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