3 Remote Automotive Technical Support Engineer jobs in whatjobs
Remote Automotive Technical Support Engineer
Posted 20 days ago
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Job Description
Our client, a prominent player in the automotive industry, is seeking a highly skilled and motivated Remote Automotive Technical Support Engineer. This is a fully remote position, allowing you to provide expert technical assistance and solutions from your home office. You will be responsible for troubleshooting complex technical issues related to automotive systems, components, and diagnostics. This includes responding to technical inquiries from dealerships, service centers, and end-users via phone, email, and online support platforms. The ideal candidate will possess a deep understanding of automotive engineering principles, vehicle electronics, diagnostic tools, and repair procedures. You will need to effectively analyze technical problems, research solutions, and clearly communicate technical information to individuals with varying levels of technical expertise. Experience with specific automotive brands or advanced diagnostic software is highly advantageous. This role requires strong problem-solving skills, a meticulous approach to diagnostics, and the ability to work independently with minimal supervision. Maintaining detailed records of support interactions, issues, and resolutions is crucial. Collaboration with engineering and product development teams to identify recurring issues and provide feedback for product improvement will be an integral part of your responsibilities. We are looking for a self-disciplined individual with excellent communication skills and a passion for the automotive sector. A commitment to providing exceptional customer support and resolving technical challenges efficiently is paramount. This remote position offers a fantastic opportunity to utilize your automotive expertise and contribute to the seamless operation and customer satisfaction of our client's vehicles and services, serving a broad geographic area including **Garissa, Garissa, KE** and beyond.
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Remote Automotive Technical Support Engineer
Posted 6 days ago
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Job Description
Our client, a leading innovator in the automotive industry, is seeking a skilled and customer-focused Remote Automotive Technical Support Engineer to provide expert assistance to their global customer base. This is a fully remote position, enabling you to contribute your technical expertise without the need for a physical office. You will be the primary point of contact for customers experiencing technical issues with our client's advanced automotive systems, diagnostics, and software. The ideal candidate will possess a strong foundation in automotive engineering principles, electronic systems, and diagnostic tools. Your responsibilities will include troubleshooting complex mechanical and electrical problems, guiding customers through diagnostic procedures, interpreting technical data, and escalating issues when necessary. Excellent communication skills are paramount, as you will need to explain technical concepts clearly and concisely to individuals with varying levels of technical understanding. This role requires a proactive problem-solver with a passion for automotive technology and a commitment to delivering exceptional customer service. You will be expected to maintain detailed records of customer interactions, identify recurring issues to provide feedback for product improvement, and contribute to the development of technical documentation and support resources. The ability to work independently, manage your workload efficiently, and stay abreast of the latest advancements in automotive technology is essential. This is an exciting opportunity to join a forward-thinking company and shape the future of automotive support, serving clients remotely in relation to Machakos, Machakos, KE .
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support to customers regarding automotive systems, diagnostics, and software.
- Troubleshoot and diagnose complex mechanical and electrical issues.
- Guide customers through diagnostic procedures using technical manuals and software tools.
- Interpret technical specifications, schematics, and diagnostic data.
- Escalate unresolved issues to higher-level support or engineering teams.
- Maintain accurate and detailed records of all customer interactions and resolutions in the CRM system.
- Identify recurring technical problems and provide feedback to product development and engineering teams.
- Contribute to the creation and updating of technical documentation, FAQs, and knowledge base articles.
- Stay current with new automotive technologies, diagnostic tools, and industry trends.
- Ensure a high level of customer satisfaction through effective problem-solving and communication.
- Manage multiple support requests simultaneously while adhering to service level agreements (SLAs).
- Collaborate with sales and service departments to ensure a seamless customer experience.
- Proven experience in automotive technical support, diagnostics, or repair.
- Strong understanding of automotive mechanical and electrical systems.
- Proficiency with automotive diagnostic tools, software, and equipment.
- Excellent problem-solving and analytical skills.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly.
- Customer-focused mindset with a commitment to providing outstanding service.
- Ability to work independently and manage time effectively in a remote environment.
- Familiarity with CRM systems and helpdesk software.
- Relevant certifications from automotive manufacturers or industry organizations are a plus.
- Bachelor's or Associate's degree in Automotive Technology, Mechanical Engineering, or a related field is preferred.
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Remote Automotive Technical Support Engineer
Posted 15 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and knowledgeable Remote Automotive Technical Support Engineer to provide expert assistance to their customers and internal technical teams. This is a fully remote role focused on diagnosing and resolving complex technical issues related to automotive systems, software, and diagnostics. You will be responsible for interpreting diagnostic trouble codes, analyzing vehicle data, and providing clear, concise solutions to technicians and engineers. The ideal candidate will possess a deep understanding of automotive electrical systems, engine management, vehicle communication networks (e.g., CAN bus), and diagnostic tools. Strong problem-solving abilities and excellent communication skills, both written and verbal, are essential for effectively guiding others through complex troubleshooting processes. You will be expected to maintain up-to-date knowledge of automotive technologies and industry trends. This role requires meticulous documentation of technical issues and solutions, and the ability to contribute to a knowledge base. You will work independently, managing your workload efficiently and collaborating with cross-functional teams as needed. This is an exciting opportunity for a seasoned automotive professional to leverage their expertise in a remote capacity, supporting innovation and ensuring customer satisfaction. Responsibilities include handling escalated technical inquiries, developing troubleshooting guides, and participating in product development feedback loops. A bachelor's degree in Automotive Engineering, Electrical Engineering, or a related field, coupled with extensive practical experience, is required. Familiarity with advanced diagnostic software and hardware is crucial.
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