1,874 Remote Lead Customer Success Manager jobs in Kenya
Lead Customer Success Manager
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and results-oriented Lead Customer Success Manager to join our fully remote client support team. As a remote-first organization, we are committed to providing exceptional service and building strong, lasting relationships with our customers. In this vital role, you will be responsible for guiding and supporting our clients throughout their journey, ensuring they derive maximum value from our products and services. You will manage a portfolio of key accounts, proactively engage with customers to understand their needs, and provide timely and effective solutions to any challenges they may face. Key responsibilities include onboarding new clients, conducting regular check-ins and business reviews, identifying opportunities for upselling and cross-selling, and acting as the voice of the customer internally to drive product improvements. The ideal candidate will possess outstanding communication, interpersonal, and problem-solving skills, with a proven ability to build rapport and trust with diverse clientele. Experience in customer success, account management, or a related client-facing role, preferably within a SaaS or technology environment, is essential. Proficiency with CRM software (e.g., Salesforce, HubSpot) and helpdesk platforms is highly desirable. This position requires a proactive, empathetic, and highly organized individual who can work independently and manage multiple priorities effectively in a remote setting. You will play a critical role in customer retention and satisfaction, directly contributing to our client's growth and success. If you are passionate about delivering world-class customer experiences and thrive in a dynamic, remote work environment, we invite you to apply. We offer a supportive team culture and the opportunity to grow your career with a leading organization, all while enjoying the flexibility of working from home.
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Lead Customer Success Manager (SaaS)
Posted 19 days ago
Job Viewed
Job Description
Our client, a rapidly growing SaaS company, is seeking an experienced and enthusiastic Lead Customer Success Manager to join their entirely remote team. In this crucial role, you will be responsible for ensuring our clients achieve maximum value from our platform, fostering strong relationships, and driving customer retention and expansion. You will lead a team of Customer Success Managers, providing guidance, mentorship, and support to help them excel. Your responsibilities will include onboarding new clients, proactively engaging with existing customers to understand their needs and goals, and providing strategic advice to help them succeed. You will also be tasked with identifying opportunities for upsells and cross-sells, managing customer escalations, and acting as the voice of the customer internally to inform product development and strategy. The ideal candidate will have a proven track record in customer success, account management, or a similar client-facing role within the SaaS industry, with demonstrated leadership experience. Exceptional communication, interpersonal, and problem-solving skills are essential. You should be passionate about building strong customer relationships, possess a deep understanding of customer success best practices, and be adept at using CRM and customer success platforms. This fully remote position requires a self-motivated individual who can manage their time effectively, work independently, and collaborate seamlessly with a distributed team. You will play a pivotal role in shaping our customer success strategy and contributing to the overall growth and success of the company. Your ability to understand customer pain points and translate them into actionable solutions will be key. The Lead CSM will also be responsible for developing and refining customer success playbooks and processes to ensure scalability and consistency. Driving product adoption and ensuring high levels of customer satisfaction and loyalty will be primary objectives. This is an exciting opportunity to lead a talented team and make a significant impact on our customer journey in a remote-first environment. You will champion customer advocacy and work towards reducing churn and increasing lifetime value.
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Lead Customer Success Manager - Enterprise Clients
Posted 3 days ago
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Job Description
Our client is seeking an exceptional and empathetic Lead Customer Success Manager to champion the success of our enterprise clients. This is a fully remote, critical role focused on ensuring our clients achieve maximum value from our products and services, fostering long-term loyalty, and driving customer retention and expansion. The ideal candidate is a strategic thinker with a passion for customer advocacy and a proven ability to build strong relationships with C-suite executives and key decision-makers.
Responsibilities:
Responsibilities:
- Develop and implement proactive customer success strategies for a portfolio of high-value enterprise accounts.
- Serve as the primary point of contact for key clients, building trusted advisor relationships and understanding their business objectives and challenges.
- Onboard new enterprise clients effectively, ensuring a smooth transition and successful product adoption.
- Conduct regular business reviews with clients to assess their progress, identify opportunities for improvement, and showcase ROI.
- Monitor client health metrics and proactively intervene to address potential risks and ensure client satisfaction.
- Collaborate with Sales, Product, and Support teams to advocate for customer needs and drive product improvements.
- Identify opportunities for upselling and cross-selling based on client success and evolving needs.
- Develop and share best practices, case studies, and success stories to highlight client achievements.
- Lead and mentor a team of Customer Success Managers, fostering a high-performance culture and promoting professional development.
- Contribute to the development of customer success playbooks and processes.
- Gather and synthesize customer feedback to inform product roadmaps and strategic decisions.
- Drive customer advocacy programs, encouraging referrals and positive testimonials.
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Minimum of 6 years of experience in Customer Success, Account Management, or a related client-facing role, with a significant portion focused on enterprise-level accounts.
- Proven track record of managing complex client relationships, driving retention, and increasing customer lifetime value.
- Excellent understanding of SaaS products and the customer lifecycle.
- Strong business acumen and the ability to understand client business strategies and align solutions accordingly.
- Exceptional communication, presentation, and interpersonal skills, with the ability to engage and influence senior stakeholders.
- Experience leading and mentoring a team is highly preferred.
- Proficiency in CRM and Customer Success platforms (e.g., Salesforce, Gainsight).
- Proactive, solutions-oriented mindset with strong problem-solving capabilities.
- Ability to thrive in a fast-paced, dynamic, and fully remote work environment.
- Passion for customer advocacy and delivering exceptional client experiences.
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2
Lead Customer Success Manager - Enterprise
Posted 9 days ago
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Job Description
Our client is seeking a dynamic and results-oriented Lead Customer Success Manager to spearhead their remote customer success initiatives for enterprise clients. This leadership role is crucial for fostering long-term client relationships, driving product adoption, and ensuring our enterprise customers achieve maximum value from our solutions. You will manage a portfolio of key accounts, proactively identify opportunities for growth and retention, and collaborate closely with sales, product, and support teams to deliver an exceptional customer experience. As a remote-first leader, you will set the standard for customer engagement, develop best practices for remote client interaction, and mentor a team of customer success professionals. Your ability to understand complex business needs and translate them into actionable strategies will be paramount.
Responsibilities:
Responsibilities:
- Develop and execute comprehensive customer success strategies for a portfolio of enterprise clients, ensuring high levels of satisfaction and retention.
- Act as the primary point of contact for key enterprise accounts, building strong, trusted advisor relationships.
- Proactively monitor customer health, identify potential risks, and implement strategies to mitigate churn.
- Drive product adoption and value realization by understanding client business objectives and aligning them with our solution's capabilities.
- Conduct regular business reviews (QBRs) with clients to demonstrate value, share insights, and identify upsell/cross-sell opportunities.
- Collaborate with sales teams to facilitate smooth onboarding of new enterprise clients.
- Partner with product and engineering teams to advocate for customer needs and influence the product roadmap.
- Develop and mentor a team of remote Customer Success Managers, providing guidance and support to foster their professional growth.
- Define and track key performance indicators (KPIs) related to customer satisfaction, retention, and growth.
- Create and refine best practices for remote customer engagement and success management.
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- 7+ years of experience in Customer Success, Account Management, or a related client-facing role, with at least 2 years in a leadership or management capacity.
- Proven track record of managing and growing enterprise-level client relationships.
- Deep understanding of SaaS products and customer success methodologies.
- Exceptional communication, presentation, and interpersonal skills, with the ability to engage effectively at all levels of an organization.
- Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
- Experience in developing and mentoring teams, preferably in a remote setting.
- Demonstrated ability to manage complex projects and cross-functional initiatives.
- Proficiency in CRM software (e.g., Salesforce) and customer success platforms.
- A passion for customer advocacy and driving positive business outcomes.
This advertiser has chosen not to accept applicants from your region.
3
Lead Customer Success Manager (Remote)
Posted 19 days ago
Job Viewed
Job Description
Our client, a rapidly expanding technology firm specializing in SaaS solutions, is seeking a motivated and experienced Lead Customer Success Manager to join their fully remote customer support division. In this crucial role, you will be responsible for fostering long-term relationships with our client's key customers, ensuring their satisfaction, and driving product adoption and retention. You will act as the primary point of contact for a portfolio of accounts, providing proactive support, strategic guidance, and acting as a liaison between customers and internal teams.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and maintain strong, trusted relationships with a dedicated set of customers.
- Proactively engage with customers to understand their business needs and goals, and how our client's solutions can help them achieve these.
- Onboard new customers, ensuring a smooth transition and successful initial adoption of the platform.
- Monitor customer health scores and identify at-risk accounts, developing and implementing strategies to improve retention.
- Conduct regular check-ins, business reviews, and strategy sessions with customers.
- Identify opportunities for upselling and cross-selling based on customer needs and product capabilities.
- Gather customer feedback and collaborate with product, sales, and engineering teams to drive product improvements and new feature development.
- Educate customers on new features, best practices, and relevant industry trends.
- Resolve customer issues and escalations efficiently and effectively, ensuring high levels of customer satisfaction.
- Contribute to the development of customer success playbooks, knowledge base articles, and training materials.
- Mentor and guide junior Customer Success Managers, sharing best practices and fostering team growth.
Qualifications:
- Bachelor's degree in Business, Communications, or a related field, or equivalent practical experience.
- Minimum of 4-6 years of experience in Customer Success, Account Management, or a related client-facing role within a B2B environment.
- Proven track record of managing a portfolio of clients, reducing churn, and increasing customer lifetime value.
- Excellent communication, interpersonal, and presentation skills, with the ability to build rapport and influence stakeholders at all levels.
- Strong problem-solving abilities and a customer-centric approach.
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, ChurnZero) is highly desirable.
- Ability to work independently and collaboratively in a fast-paced, remote setting.
- Experience in the SaaS industry is a significant advantage.
- Strong organizational skills and attention to detail.
This advertiser has chosen not to accept applicants from your region.
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Lead Customer Success Manager - SaaS Platform
Posted 19 days ago
Job Viewed
Job Description
Our client, a fast-growing Software-as-a-Service (SaaS) provider, is looking for an experienced and empathetic Lead Customer Success Manager to join their fully remote team. This role is critical in ensuring our clients derive maximum value from our platform, fostering strong, long-term relationships and driving customer retention and expansion. You will be responsible for leading a team of Customer Success Managers, overseeing key accounts, and developing proactive strategies to address customer needs and challenges. Your responsibilities will include onboarding new clients, conducting regular check-ins and business reviews, identifying upsell and cross-sell opportunities, and acting as the primary point of contact for high-value customers. You will also play a key role in gathering customer feedback to inform product development and service improvements. The ideal candidate possesses a deep understanding of SaaS business models, a passion for customer advocacy, and a proven track record in managing complex client relationships. Exceptional communication, interpersonal, and problem-solving skills are essential. Experience in managing and mentoring a remote team is highly desirable. You should be adept at using CRM and customer success platforms, analyzing usage data, and translating insights into actionable strategies. A Bachelor's degree in Business, Marketing, or a related field is preferred. If you are a strategic thinker, a natural relationship builder, and thrive in a dynamic, remote environment where you can make a significant impact on customer satisfaction and business growth, we want to hear from you. This role serves customers in and around the **Mombasa, Mombasa, KE** area, but is conducted entirely remotely.
This advertiser has chosen not to accept applicants from your region.
5
Lead Customer Success Manager - Enterprise Accounts
Posted 4 days ago
Job Viewed
Job Description
Our client, a leading provider of B2B SaaS solutions, is seeking a seasoned Lead Customer Success Manager to oversee and nurture relationships with their most strategic enterprise clients. This fully remote position empowers you to build strong, long-lasting partnerships and drive value realization for key accounts across the globe. You will be instrumental in ensuring client retention, expansion, and advocacy, acting as the primary point of contact and trusted advisor.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and execute proactive customer success plans for a portfolio of enterprise accounts, focusing on maximizing product adoption and value.
- Build and maintain strong relationships with key stakeholders, including executive sponsors, IT leaders, and end-users.
- Conduct regular business reviews (QBRs) to assess client progress, identify opportunities, and ensure alignment with strategic goals.
- Monitor client health metrics and proactively address any risks or challenges to ensure client retention and satisfaction.
- Identify opportunities for upsell and cross-sell within existing accounts, contributing to revenue growth.
- Serve as the voice of the customer internally, providing feedback to product, sales, and marketing teams.
- Onboard new enterprise clients, ensuring a smooth and effective transition to our platform.
- Develop and share best practices and success stories with clients and the broader customer success team.
- Mentor and guide junior Customer Success Managers, sharing expertise and fostering team development.
- Stay informed about industry trends and client business objectives to provide strategic guidance.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field, or equivalent experience.
- Minimum of 7 years of experience in Customer Success, Account Management, or a related client-facing role, with significant experience managing enterprise-level accounts.
- Proven ability to build and maintain strong executive-level relationships.
- Demonstrated success in driving customer retention, expansion, and advocacy.
- Excellent communication, presentation, and interpersonal skills.
- Strong analytical and problem-solving abilities, with a data-driven approach to customer management.
- Experience with CRM and Customer Success platforms (e.g., Salesforce, Gainsight).
- Ability to work independently and collaboratively in a fully remote environment.
- Proven leadership or mentoring experience.
- Strategic thinking and business acumen.
This advertiser has chosen not to accept applicants from your region.
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Lead Customer Success Manager - SaaS Solutions
Posted 11 days ago
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Job Description
Our client, a rapidly growing Software-as-a-Service (SaaS) provider, is seeking an accomplished Lead Customer Success Manager to join their fully remote team. This leadership role is crucial in ensuring our clients achieve maximum value from our innovative solutions. You will manage a portfolio of high-value accounts, drive adoption, identify upsell opportunities, and foster long-term client relationships. The ideal candidate possesses a strong understanding of SaaS technology, exceptional client management skills, and a proven ability to lead and mentor a team of Customer Success Managers. This role offers the flexibility to work from home while playing a key part in our client's growth strategy.
Key Responsibilities:
Key Responsibilities:
- Lead a team of Customer Success Managers, providing coaching, mentorship, and performance management.
- Develop and execute strategic account plans for key clients to drive product adoption and retention.
- Proactively identify and address potential client churn risks, implementing retention strategies.
- Serve as the primary point of contact for high-profile clients, ensuring their success and satisfaction.
- Conduct regular business reviews with clients to demonstrate value and gather feedback.
- Identify opportunities for upselling and cross-selling additional products or services.
- Collaborate with sales, product, and support teams to ensure a seamless client experience.
- Develop and refine customer success playbooks, best practices, and onboarding processes.
- Analyze customer data to identify trends, measure success metrics, and report on account health.
- Champion customer advocacy and gather testimonials and case studies.
This advertiser has chosen not to accept applicants from your region.
7
Remote Lead Customer Success Manager
Posted 19 days ago
Job Viewed
Job Description
Our client is looking for a proactive and experienced Lead Customer Success Manager to join our entirely remote team. In this crucial role, you will be responsible for fostering strong relationships with our clients, ensuring they derive maximum value from our products and services. You will lead a team of Customer Success Managers, providing guidance, mentorship, and strategic direction. Your primary focus will be on driving customer retention, increasing customer lifetime value, and identifying opportunities for upsell and cross-sell. This is a remote-first position, demanding excellent communication and collaboration skills. You will work closely with sales, product, and support teams to advocate for customer needs and ensure a seamless customer journey. Responsibilities include developing and executing customer success strategies, monitoring customer health metrics, and proactively addressing potential churn risks. You will also be responsible for creating and delivering customer training, developing best practices, and contributing to the overall customer success playbook. The ideal candidate possesses a deep understanding of customer relationship management, account management principles, and has a proven track record of leading successful customer success teams. Strong analytical skills, exceptional interpersonal abilities, and a passion for delivering outstanding customer experiences are essential. This is a fantastic opportunity to make a significant impact in a fully remote environment, shaping our customer engagement strategies and contributing to the company's growth. You will be a key player in ensuring our customers achieve their desired outcomes.
Key Responsibilities:
Key Responsibilities:
- Lead and mentor a team of Customer Success Managers.
- Develop and implement customer success strategies to drive retention and growth.
- Monitor customer health and proactively address potential issues.
- Serve as a trusted advisor to key clients.
- Identify opportunities for account expansion and upselling.
- Collaborate with internal teams to enhance the customer experience.
- Drive customer adoption and product utilization.
- Develop and deliver customer training programs.
- Bachelor's degree in Business Administration, Marketing, or a related field.
- 5+ years of experience in Customer Success or Account Management, with at least 2 years in a leadership role.
- Proven experience in managing and motivating remote teams.
- Strong understanding of SaaS business models and customer lifecycle management.
- Excellent communication, presentation, and interpersonal skills.
- Proficiency with CRM and Customer Success platforms.
- Data-driven approach to problem-solving and strategy development.
- Demonstrated ability to build and maintain strong client relationships.
This advertiser has chosen not to accept applicants from your region.
8
Remote Lead Customer Success Manager - SaaS
Posted 2 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative SaaS solutions, is seeking a dynamic and results-oriented Lead Customer Success Manager to join their fully remote team. This is a strategic role focused on ensuring our clients maximize the value they derive from our products and services. You will lead a team of Customer Success Managers (CSMs), overseeing their performance, providing guidance, and fostering a customer-centric culture. The ideal candidate will possess a deep understanding of SaaS business models, a passion for building strong client relationships, and a proven ability to drive customer retention and growth. This remote-first position requires exceptional leadership, communication, and problem-solving skills, along with the ability to manage a distributed team effectively. You will be responsible for developing and implementing customer success strategies, monitoring key customer health metrics, and proactively addressing any potential churn risks. Your role will involve collaborating closely with sales, product, and support teams to ensure a seamless customer journey from onboarding through to renewal and expansion. We are looking for an individual who can champion the voice of the customer internally and drive product improvements based on customer feedback. The successful candidate will be adept at identifying opportunities for upselling and cross-selling, contributing directly to revenue growth. This is an unparalleled opportunity to shape the customer experience at a rapidly growing company and make a significant impact on customer loyalty and lifetime value. The fully remote nature of this position necessitates strong self-management and excellent virtual communication skills.
Responsibilities:
Responsibilities:
- Lead, mentor, and manage a team of Customer Success Managers.
- Develop and execute comprehensive customer success strategies.
- Monitor key customer health metrics and proactively identify risks.
- Drive customer adoption, retention, and expansion within assigned accounts.
- Onboard new clients and ensure successful product implementation.
- Serve as a trusted advisor to clients, understanding their business objectives.
- Collaborate with sales, product, and support teams to enhance the customer experience.
- Identify opportunities for upselling and cross-selling.
- Gather customer feedback and advocate for product improvements internally.
- Analyze customer data to provide insights and recommendations.
- Bachelor's degree in Business, Marketing, or a related field.
- Minimum of 6 years of experience in Customer Success or Account Management, with at least 2 years in a leadership role.
- Proven track record in SaaS customer retention and growth.
- Deep understanding of SaaS product lifecycles and customer engagement strategies.
- Exceptional leadership, coaching, and team management skills.
- Strong analytical and problem-solving abilities.
- Excellent communication, presentation, and interpersonal skills.
- Demonstrated ability to build and maintain strong client relationships.
- Proficiency with CRM and customer success platforms.
- Proven ability to work effectively and collaboratively in a remote setting.
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