2 Lead Customer Success Manager Saas Solutions jobs in whatjobs
Lead Customer Success Manager - SaaS Solutions
Posted 11 days ago
Job Viewed
Job Description
Our client, a rapidly growing Software-as-a-Service (SaaS) provider, is seeking an accomplished Lead Customer Success Manager to join their fully remote team. This leadership role is crucial in ensuring our clients achieve maximum value from our innovative solutions. You will manage a portfolio of high-value accounts, drive adoption, identify upsell opportunities, and foster long-term client relationships. The ideal candidate possesses a strong understanding of SaaS technology, exceptional client management skills, and a proven ability to lead and mentor a team of Customer Success Managers. This role offers the flexibility to work from home while playing a key part in our client's growth strategy.
Key Responsibilities:
Key Responsibilities:
- Lead a team of Customer Success Managers, providing coaching, mentorship, and performance management.
- Develop and execute strategic account plans for key clients to drive product adoption and retention.
- Proactively identify and address potential client churn risks, implementing retention strategies.
- Serve as the primary point of contact for high-profile clients, ensuring their success and satisfaction.
- Conduct regular business reviews with clients to demonstrate value and gather feedback.
- Identify opportunities for upselling and cross-selling additional products or services.
- Collaborate with sales, product, and support teams to ensure a seamless client experience.
- Develop and refine customer success playbooks, best practices, and onboarding processes.
- Analyze customer data to identify trends, measure success metrics, and report on account health.
- Champion customer advocacy and gather testimonials and case studies.
This advertiser has chosen not to accept applicants from your region.
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Lead Customer Success Manager - SaaS Solutions
Posted 18 days ago
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Job Description
Our client is searching for an experienced and client-focused Lead Customer Success Manager to join their rapidly growing team. This is a fully remote position, presenting an exciting opportunity to lead and mentor a team of Customer Success Managers (CSMs) focused on ensuring clients derive maximum value from their Software-as-a-Service (SaaS) solutions. The ideal candidate will possess a deep understanding of SaaS models, customer onboarding, retention strategies, and proactive customer engagement. You will be responsible for developing and implementing customer success programs that drive user adoption, reduce churn, and foster long-term client loyalty. Key responsibilities include managing a portfolio of key accounts, conducting regular business reviews, and identifying opportunities for upselling and cross-selling. You will lead your team in proactively addressing customer challenges, providing timely and effective solutions, and ensuring a consistently positive customer experience. Your role will involve collaborating with Sales, Product, and Support teams to advocate for customer needs and drive product improvements. This position demands exceptional leadership, communication, and interpersonal skills, along with a strong analytical mindset to track key customer success metrics. A Bachelor's degree in Business, Marketing, or a related field is preferred. A minimum of 6 years of experience in customer success, account management, or a related client-facing role within the SaaS industry, with at least 2 years in a leadership or supervisory capacity, is required. Proven experience in developing and executing customer retention strategies is essential. Proficiency with CRM software (e.g., Salesforce) and customer success platforms (e.g., Gainsight, ChurnZero) is highly desirable. You must be adept at building strong relationships with clients and stakeholders at all levels.
This is a 100% remote role, offering the flexibility to work from anywhere. Our client is committed to supporting their remote teams with the tools and collaborative environments needed to succeed. You will have the opportunity to shape customer relationships, drive adoption of innovative technology, and contribute significantly to client satisfaction and retention. We are looking for a motivated leader who can inspire their team and deliver exceptional outcomes for clients in a virtual setting.
Location: This role is fully remote, with a preference for candidates familiar with the technology landscape in Eldoret, Uasin Gishu, KE .
This is a 100% remote role, offering the flexibility to work from anywhere. Our client is committed to supporting their remote teams with the tools and collaborative environments needed to succeed. You will have the opportunity to shape customer relationships, drive adoption of innovative technology, and contribute significantly to client satisfaction and retention. We are looking for a motivated leader who can inspire their team and deliver exceptional outcomes for clients in a virtual setting.
Location: This role is fully remote, with a preference for candidates familiar with the technology landscape in Eldoret, Uasin Gishu, KE .
This advertiser has chosen not to accept applicants from your region.
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