19 Remote Lead Customer Success Manager jobs in whatjobs
Lead Customer Success Manager
Posted 19 days ago
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Job Description
Our client is seeking a dedicated and results-oriented Lead Customer Success Manager to join our fully remote client support team. As a remote-first organization, we are committed to providing exceptional service and building strong, lasting relationships with our customers. In this vital role, you will be responsible for guiding and supporting our clients throughout their journey, ensuring they derive maximum value from our products and services. You will manage a portfolio of key accounts, proactively engage with customers to understand their needs, and provide timely and effective solutions to any challenges they may face. Key responsibilities include onboarding new clients, conducting regular check-ins and business reviews, identifying opportunities for upselling and cross-selling, and acting as the voice of the customer internally to drive product improvements. The ideal candidate will possess outstanding communication, interpersonal, and problem-solving skills, with a proven ability to build rapport and trust with diverse clientele. Experience in customer success, account management, or a related client-facing role, preferably within a SaaS or technology environment, is essential. Proficiency with CRM software (e.g., Salesforce, HubSpot) and helpdesk platforms is highly desirable. This position requires a proactive, empathetic, and highly organized individual who can work independently and manage multiple priorities effectively in a remote setting. You will play a critical role in customer retention and satisfaction, directly contributing to our client's growth and success. If you are passionate about delivering world-class customer experiences and thrive in a dynamic, remote work environment, we invite you to apply. We offer a supportive team culture and the opportunity to grow your career with a leading organization, all while enjoying the flexibility of working from home.
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Lead Customer Success Manager
Posted 19 days ago
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Job Description
Our client, a leading provider of innovative software solutions, is seeking an experienced and passionate Lead Customer Success Manager to oversee their client support operations in Nyeri, Nyeri, KE . This pivotal role involves building and maintaining strong relationships with a portfolio of key clients, ensuring they achieve their desired outcomes while using our client's products and services. You will be responsible for onboarding new clients, providing comprehensive training, and proactively identifying opportunities to enhance their experience and maximize their value realization. A critical part of your role will be to act as the primary point of contact for clients, addressing their inquiries, resolving issues, and advocating for their needs within the company. You will lead a team of customer success representatives, providing guidance, mentorship, and performance management to ensure the delivery of exceptional service. This includes developing and implementing best practices for customer support, response times, and issue resolution. Your responsibilities will also extend to monitoring customer health scores, identifying at-risk clients, and developing retention strategies. You will collaborate closely with sales, product, and technical support teams to ensure a seamless customer journey. Analyzing customer feedback and usage data to identify trends and areas for improvement will be crucial. This role requires a deep understanding of customer relationship management (CRM) principles and tools. You should be adept at problem-solving, possess excellent communication and negotiation skills, and have a strong aptitude for understanding complex technical products. A Bachelor's degree in Business, Communications, or a related field is preferred. A minimum of five years of experience in customer success, account management, or a related client-facing role is required, with at least two years in a leadership or supervisory capacity. Experience in the SaaS industry is a significant advantage.
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Job Description
Our client is seeking a dynamic and experienced Lead Customer Success Manager to join our fully remote team and champion exceptional customer experiences. In this crucial role, you will be the primary advocate for our customers, ensuring they derive maximum value from our products and services. As a remote-first company, we foster a collaborative culture that supports individuals working from diverse locations. You will be responsible for building and nurturing strong relationships with a portfolio of key accounts, understanding their evolving needs, and providing strategic guidance. Proactively identifying opportunities for upselling and cross-selling, while also managing customer renewals and mitigating churn, will be core responsibilities. You will work closely with sales, product, and support teams to ensure a seamless customer journey and to provide valuable feedback for product development. Developing and implementing best practices for customer onboarding, engagement, and retention will be essential. The ideal candidate possesses exceptional communication, interpersonal, and problem-solving skills, with a passion for helping customers succeed. A deep understanding of customer relationship management (CRM) principles and experience in SaaS or technology environments are highly desirable. You should be comfortable working independently, managing your time effectively, and collaborating virtually with a global team. This is an exciting opportunity to significantly impact customer satisfaction and business growth from your remote location, contributing to the success of clients associated with the **Eldoret, Uasin Gishu, KE** area.
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Lead Customer Success Manager
Posted 19 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology company, is seeking a proactive and experienced Lead Customer Success Manager to join our fully remote team. This role is instrumental in ensuring our clients achieve maximum value from our products and services, fostering long-term loyalty and driving business growth. As a remote-first organization, we value proactive communication, strong relationship-building skills, and a dedication to client satisfaction.
The Lead Customer Success Manager will be responsible for building and nurturing strong relationships with a portfolio of key clients. You will proactively engage with clients to understand their business objectives, identify opportunities for them to leverage our solutions more effectively, and ensure high levels of product adoption and satisfaction. This includes conducting regular check-ins, business reviews, and providing strategic guidance to help clients achieve their goals.
You will serve as the primary point of contact for clients, addressing their needs, concerns, and escalations in a timely and professional manner. This involves collaborating closely with internal teams, such as sales, support, and product development, to advocate for client needs and ensure a seamless customer experience. You will also be responsible for identifying and developing upsell and cross-sell opportunities, contributing directly to revenue growth.
As a lead within our remote customer success team, you will also mentor and guide junior Customer Success Managers, sharing best practices and fostering a culture of excellence. Developing and implementing customer success strategies, playbooks, and training materials will be part of your remit. Exceptional communication, presentation, and problem-solving skills are crucial for success in this role, especially in a virtual environment.
We are looking for a results-oriented individual with a deep understanding of customer success principles and a proven ability to manage complex client relationships. The ideal candidate is self-motivated, possesses excellent organizational skills, and thrives in a dynamic, remote work setting. This is an exciting opportunity to shape customer experiences and drive success for both our clients and our company.
Qualifications:
The Lead Customer Success Manager will be responsible for building and nurturing strong relationships with a portfolio of key clients. You will proactively engage with clients to understand their business objectives, identify opportunities for them to leverage our solutions more effectively, and ensure high levels of product adoption and satisfaction. This includes conducting regular check-ins, business reviews, and providing strategic guidance to help clients achieve their goals.
You will serve as the primary point of contact for clients, addressing their needs, concerns, and escalations in a timely and professional manner. This involves collaborating closely with internal teams, such as sales, support, and product development, to advocate for client needs and ensure a seamless customer experience. You will also be responsible for identifying and developing upsell and cross-sell opportunities, contributing directly to revenue growth.
As a lead within our remote customer success team, you will also mentor and guide junior Customer Success Managers, sharing best practices and fostering a culture of excellence. Developing and implementing customer success strategies, playbooks, and training materials will be part of your remit. Exceptional communication, presentation, and problem-solving skills are crucial for success in this role, especially in a virtual environment.
We are looking for a results-oriented individual with a deep understanding of customer success principles and a proven ability to manage complex client relationships. The ideal candidate is self-motivated, possesses excellent organizational skills, and thrives in a dynamic, remote work setting. This is an exciting opportunity to shape customer experiences and drive success for both our clients and our company.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Minimum of 7 years of experience in Customer Success, Account Management, or a related client-facing role within the SaaS industry.
- Proven track record of managing high-value client accounts and driving customer retention and expansion.
- Demonstrated experience in developing and implementing customer success strategies.
- Exceptional communication, presentation, and interpersonal skills.
- Strong understanding of SaaS products and the customer lifecycle.
- Experience in mentoring or leading a team is highly desirable.
- Proficiency with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- Excellent problem-solving and analytical skills.
- Ability to work independently, prioritize effectively, and excel in a remote work environment.
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3
Job Description
Our client is seeking a highly motivated and customer-centric Lead Customer Success Manager to join their fully remote support team. This position is vital in ensuring our clients achieve their desired outcomes while using our products and services. You will be responsible for leading a team of Customer Success Managers, providing guidance, mentorship, and support to drive exceptional customer experiences. Your duties will include developing and implementing customer success strategies, managing key client accounts, onboarding new customers, and proactively addressing potential churn risks. You will analyze customer usage data to identify trends and opportunities for improvement, and work closely with product and sales teams to advocate for customer needs. The ideal candidate possesses a strong understanding of customer relationship management, exceptional communication and interpersonal skills, and a proven ability to build rapport with clients. Experience in a leadership role within customer success or a related field is essential. As this is a remote position, you must be a self-starter with excellent organizational and time management skills, capable of thriving in a virtual environment. You will be instrumental in fostering customer loyalty and driving long-term value. Success in this role requires a passion for customer advocacy, a strategic mindset, and the ability to resolve complex issues effectively. You will be a key point of contact for high-value clients, ensuring their satisfaction and maximizing their engagement with our offerings. This is an excellent opportunity for an experienced professional to lead a team and make a tangible impact on customer retention and growth. The role demands a proactive approach to problem-solving and a commitment to delivering outstanding service. While operating remotely, this role will involve interactions with clients who may have business interests or connections in Machakos, Machakos, KE .
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Lead Customer Success Manager
Posted 19 days ago
Job Viewed
Job Description
Our client is searching for a seasoned Lead Customer Success Manager to spearhead their remote customer support and success initiatives. This role demands an individual with exceptional interpersonal skills and a passion for delivering outstanding customer experiences. You will be responsible for building and maintaining strong relationships with clients, ensuring their satisfaction, and driving customer retention and growth. This is a remote-first position, requiring you to work from your home office, collaborating with a distributed team. Your primary duties will involve understanding customer needs, providing timely and effective solutions to inquiries and issues, and proactively identifying opportunities to enhance the customer journey. You will also be tasked with training and mentoring junior customer service representatives, developing best practices for customer interaction, and analyzing customer feedback to identify areas for improvement in products and services. The ideal candidate will have a proven ability to manage complex customer escalations, a deep understanding of customer relationship management (CRM) principles, and experience with helpdesk software. You should be adept at communicating technical information clearly to both technical and non-technical audiences. This role requires a proactive, problem-solving attitude and the ability to work independently while contributing effectively to a team environment. We are looking for a leader who can inspire customer loyalty and contribute to the overall success of our client's customer service operations. If you are dedicated to customer advocacy, possess excellent problem-solving skills, and thrive in a remote work setting, we invite you to apply for this challenging and rewarding opportunity.
Location: This is a fully remote position, based in Kericho, Kericho, KE .
Location: This is a fully remote position, based in Kericho, Kericho, KE .
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5
Lead Customer Success Manager
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a passionate and experienced Lead Customer Success Manager to champion our customers and ensure they achieve maximum value from our products and services. This is a fully remote role, empowering you to connect with customers globally from your home office. You will be responsible for building strong relationships with key clients, understanding their business objectives, and guiding them towards successful outcomes. Your primary focus will be on customer retention, driving adoption, and identifying opportunities for upselling and cross-selling. This role requires exceptional communication, problem-solving, and strategic thinking skills. You will manage a portfolio of high-value accounts, conduct regular check-ins, and proactively address any potential issues. The Lead Customer Success Manager will also mentor and guide junior members of the customer success team, fostering a collaborative and supportive environment. You will analyze customer usage data and feedback to identify trends and areas for improvement, working closely with product and sales teams to enhance the customer experience. The ideal candidate will have a proven track record in customer success, account management, or a related client-facing role within the technology sector. A deep understanding of customer journey mapping and customer onboarding processes is crucial. While the role is associated with **Naivasha, Nakuru, KE**, it is a completely remote position, demanding a high degree of autonomy and self-motivation. We are looking for an individual who is passionate about delivering outstanding customer experiences and driving long-term customer loyalty. A bachelor's degree in Business, Marketing, or a related field, coupled with at least 5 years of relevant experience, is preferred. If you thrive in a remote work environment and are dedicated to helping customers succeed, we encourage you to apply.
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Lead Customer Success Manager
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Lead Customer Success Manager to spearhead their remote-first customer support initiatives. In this critical role, you will be instrumental in fostering long-term relationships with our diverse client base, ensuring they achieve maximum value from our products and services. Your primary responsibilities will include managing a portfolio of high-value clients, proactively addressing their needs, and serving as their trusted advisor. You will develop and implement strategic customer success plans, monitor client engagement, and identify opportunities for upselling and cross-selling. A key aspect of this role is leading and mentoring a team of remote Customer Success Specialists, providing guidance, training, and performance feedback to ensure exceptional service delivery. You will also be responsible for analyzing customer feedback, identifying trends, and collaborating with internal teams (Product, Sales, Engineering) to drive product improvements and enhance the overall customer experience. This position requires outstanding interpersonal skills, a deep understanding of customer relationship management (CRM) best practices, and the ability to navigate complex client issues with grace and efficiency. As a fully remote role, strong self-management, excellent written and verbal communication, and proficiency with remote collaboration tools are essential. You will be a key advocate for our customers, translating their needs into actionable insights for the organization. This is a fantastic opportunity to make a significant impact on customer loyalty and retention within a growing company that truly values its clients. We are looking for a passionate advocate for customer satisfaction, someone who thrives in a collaborative, remote environment and is driven by the success of others. The ideal candidate will have a proven track record in customer success, account management, or a related client-facing role, with a demonstrated ability to lead and inspire a team. Your expertise will directly contribute to the company's growth and reputation for outstanding customer care. This position demands a strategic thinker with a proactive approach to problem-solving and a commitment to delivering unparalleled service.
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7
Lead Customer Success Manager
Posted 10 days ago
Job Viewed
Job Description
Our client, a rapidly growing SaaS company, is looking for an exceptional Lead Customer Success Manager to spearhead their remote customer support and engagement initiatives. This pivotal role is responsible for ensuring our clients achieve their desired outcomes while using our products and services, fostering loyalty and driving retention. As a fully remote role, you will utilize advanced CRM and communication platforms to build strong relationships with a global customer base. Your responsibilities will include developing and implementing customer success strategies, onboarding new clients, providing proactive support, and identifying opportunities for upselling and cross-selling. You will also lead a team of customer success professionals, providing coaching, training, and performance management. The ideal candidate will have a proven track record in customer success management, preferably within a SaaS environment, and demonstrated experience in leading and mentoring teams. Excellent interpersonal, communication, and problem-solving skills are essential, along with a deep understanding of customer relationship management principles. Experience with customer success platforms like Gainsight or Totango is highly advantageous. You should be passionate about customer advocacy and possess a strong ability to understand and address customer needs effectively. This is a fantastic opportunity to shape the customer experience at a leading tech company, working autonomously in a remote setting and driving significant business impact. Our client is committed to creating a supportive and empowering remote work culture for its customer-centric team.
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8
Job Description
Our client is looking for a proactive and empathetic Lead Customer Success Manager to join their growing remote team. In this crucial role, you will be the primary point of contact for a portfolio of high-value clients, ensuring they achieve maximum value from our client's products and services. You will develop deep relationships, understand client objectives, and proactively guide them towards success. This involves conducting regular business reviews, identifying upsell and cross-sell opportunities, and advocating for client needs internally. Responsibilities include onboarding new clients, providing ongoing support and training, troubleshooting complex issues, and gathering feedback to inform product development. You will also be responsible for developing and executing customer retention strategies, reducing churn, and increasing customer lifetime value. The ideal candidate possesses exceptional communication, problem-solving, and interpersonal skills, with a proven ability to manage complex client relationships in a remote setting. A strong understanding of customer service best practices and a passion for helping others succeed are essential. You will collaborate closely with sales, product, and support teams to ensure a unified customer experience. Experience in SaaS environments and a solid understanding of customer success platforms (e.g., Salesforce, HubSpot, Gainsight) are highly desirable. This role demands strong analytical skills to monitor customer health metrics and identify trends, as well as the ability to present data-driven insights. You will be instrumental in shaping the customer experience and driving advocacy within the client base. The ability to work independently, manage multiple priorities, and thrive in a dynamic, virtual work environment is critical. This position offers the opportunity to make a significant impact on customer satisfaction and business growth, all from the comfort of your remote workspace.
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