7,376 Remote Field Service Technician Supervisor jobs in Kenya
Fleet Management Specialist - Remote Logistics
Posted 6 days ago
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Job Description
Our client, a rapidly growing logistics and transportation company, is seeking a highly skilled Fleet Management Specialist to join their fully remote team. This role is integral to optimizing the efficiency and cost-effectiveness of our extensive vehicle fleet. You will be responsible for overseeing all aspects of fleet operations, including maintenance scheduling, route optimization, fuel management, and regulatory compliance, all from a remote work environment. The ideal candidate will possess a deep understanding of fleet management principles, advanced analytical skills, and a proven ability to manage complex logistical challenges without direct physical oversight. Your responsibilities will include utilizing fleet management software to monitor vehicle performance, track driver behavior, and ensure timely maintenance to minimize downtime. You will analyze operational data to identify cost-saving opportunities, develop strategies for improving fuel efficiency, and ensure all vehicles comply with safety and environmental standards. Collaboration with dispatchers, drivers, and maintenance teams via digital platforms will be a core component of this role. We are seeking a proactive, detail-oriented individual with exceptional problem-solving skills and the ability to work autonomously. Strong communication skills are essential for coordinating with various stakeholders and providing clear directives. This position requires a strategic mindset focused on optimizing operational performance and reducing overheads. The successful candidate will be adept at using technology to manage and enhance fleet operations. This is a unique opportunity to make a significant impact on a large-scale fleet operation from the comfort of your home office. The role demands expertise in logistics, a commitment to safety, and a passion for efficiency. The ideal candidate will have a Bachelor's degree in Logistics, Supply Chain Management, or a related field, with at least 6 years of progressive experience in fleet management. Experience with telematics systems and advanced fleet management software is required. If you are a seasoned professional looking for a challenging and flexible remote role in the transportation industry, we encourage you to apply.
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Remote Field Service Technician Supervisor
Posted 20 days ago
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Job Description
Our client, a global leader in industrial equipment and services, is seeking a highly skilled and motivated Remote Field Service Technician Supervisor to join our fully remote support team. This critical role involves overseeing and guiding a team of field service technicians who provide on-site support to our clients. You will act as the primary point of contact for complex technical issues, providing remote diagnostic expertise and troubleshooting support to ensure swift and effective resolution. The ideal candidate will possess extensive hands-on experience in installation, maintenance, and repair of sophisticated machinery, coupled with strong leadership and communication skills. Your responsibilities will include coordinating technician schedules, assigning tasks, and ensuring optimal resource allocation. You will monitor technician performance, provide ongoing training and mentorship, and conduct remote performance reviews. Escalating challenging technical problems to engineering and product development teams, and documenting solutions for future reference will be a core function. Developing and refining standard operating procedures for field service operations to enhance efficiency and customer satisfaction is also expected. This position requires a proactive approach to problem-solving, excellent customer service orientation, and the ability to motivate and manage a geographically dispersed team effectively. Proficiency with remote diagnostic tools, ticketing systems, and CRM software is essential. A proven ability to interpret complex technical manuals and schematics is a must. While you will be working remotely, occasional travel to customer sites or company offices for training or critical issue resolution may be required. A technical diploma or associate's degree in a relevant engineering discipline is required, with a bachelor's degree being a significant advantage. Extensive experience in field service operations and prior supervisory experience are prerequisites. Join our dedicated team and contribute to our commitment to delivering exceptional service and support to our valued customers worldwide.
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Senior Technical Field Support Engineer (Remote)
Posted 22 days ago
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Job Description
Our client is seeking a highly skilled and motivated Senior Technical Field Support Engineer to join their dedicated technical services team. This is a fully remote position, allowing you to provide expert support to clients from anywhere. You will be responsible for diagnosing and resolving complex technical issues for our client's products and systems, ensuring high levels of customer satisfaction. Key responsibilities include providing remote troubleshooting, conducting in-depth analysis of technical problems, and developing innovative solutions. You will also be involved in creating and updating technical documentation, providing training to junior support staff, and collaborating with engineering teams to identify product improvements. The ideal candidate will possess a strong technical background in (Specify relevant technology, e.g., network infrastructure, industrial machinery, software systems) with extensive experience in technical support and field service. Excellent problem-solving, analytical, and communication skills are crucial. You should be adept at managing multiple client requests simultaneously and working independently in a remote environment. Familiarity with ticketing systems and remote diagnostic tools is essential. The ability to explain complex technical information clearly to both technical and non-technical audiences is paramount. This role offers a challenging and rewarding opportunity to be a critical point of contact for our client's customers, supporting them remotely with a focus on the **Mombasa, Mombasa, KE** region.
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Remote Field Service Technician - Specialist
Posted 14 days ago
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Job Description
Our client is seeking a highly skilled and independent Remote Field Service Technician - Specialist to provide expert installation, maintenance, and repair services for complex equipment and systems. While this role is primarily remote, it requires a willingness to travel to client sites as dictated by project needs and the ability to perform critical on-site interventions. You will be responsible for diagnosing and resolving technical issues, performing preventative maintenance, conducting equipment installations and upgrades, and providing technical support to end-users. The ideal candidate will possess a strong technical background in a relevant field (e.g., industrial machinery, electronics, telecommunications), with proven experience as a field technician. You must be adept at remote diagnostics using specialized software and tools, capable of guiding on-site personnel through complex procedures if necessary. Excellent problem-solving skills, strong troubleshooting abilities, and the capacity to work autonomously are essential. A professional certification or advanced technical training in your area of expertise is highly preferred. This is a demanding but rewarding role for a dedicated technician who thrives on tackling challenging technical problems and ensuring the optimal performance of critical systems. You will be a key point of contact for our clients, providing essential technical expertise and maintaining high levels of customer satisfaction. The ability to meticulously document service calls, manage spare parts inventory, and adhere to safety protocols is paramount. We are looking for an individual who can deliver exceptional service remotely and when required, on-site, demonstrating mastery of technical skills and a commitment to problem resolution. Your expertise will be crucial in minimizing downtime and ensuring the operational continuity of our client's essential equipment and infrastructure. The successful candidate will be proactive in identifying potential issues and implementing preventative measures.
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Remote Field Service Engineer (Specialist)
Posted 7 days ago
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Job Description
Our client is seeking a highly skilled and self-motivated Remote Field Service Engineer to join their innovative team. This position is designed for an individual who excels in diagnosing, troubleshooting, and repairing complex equipment from a remote location, requiring minimal on-site presence. You will be instrumental in ensuring the operational integrity of our client's cutting-edge technology across various client sites, providing critical technical support and expertise. This role is fully remote, allowing you to work from your preferred location while contributing to high-priority technical operations.
Responsibilities:
Responsibilities:
- Conduct remote diagnostics and troubleshooting of advanced electromechanical systems and machinery.
- Develop and implement preventative maintenance plans and schedules for critical equipment.
- Provide remote technical assistance and guidance to on-site technicians and end-users.
- Analyze performance data and identify potential issues or areas for improvement.
- Create detailed technical reports, documentation, and guides for complex repairs and maintenance procedures.
- Collaborate with engineering and product development teams to provide feedback on product performance and suggest design enhancements.
- Manage spare parts inventory and ensure timely replenishment for service operations.
- Respond to urgent service requests and ensure minimal downtime for client operations.
- Train and mentor junior technicians on specialized repair and maintenance techniques.
- Stay current with the latest advancements in relevant technologies and service methodologies.
- Ensure compliance with safety regulations and company policies during all remote operations and interactions.
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 5 years of experience in field service engineering, with a strong emphasis on complex machinery or systems.
- Proven ability to perform remote diagnostics and troubleshooting using advanced diagnostic tools and software.
- Excellent understanding of mechanical, electrical, and hydraulic systems.
- Strong analytical and problem-solving skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical audiences.
- Proficiency in using remote access tools, diagnostic software, and technical documentation platforms.
- Ability to work independently with minimal supervision and manage time effectively.
- Willingness to travel occasionally for critical on-site interventions, if required, although the role is primarily remote.
- Experience in industrial automation, robotics, or a similar specialized field is highly desirable.
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Senior Remote Field Service Technician Supervisor
Posted 11 days ago
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Job Description
Our client, a distinguished leader in specialized equipment installation and maintenance, is actively searching for an experienced Senior Remote Field Service Technician Supervisor. This unique position is entirely remote, allowing you to manage and support a team of technicians across various locations from your home office. You will be instrumental in ensuring the optimal performance and uptime of our client's advanced systems.
Responsibilities:
Responsibilities:
- Oversee and manage a team of remote field service technicians, providing guidance, technical support, and performance management.
- Monitor technician activities and equipment performance remotely, utilizing diagnostic tools and software.
- Develop and implement remote troubleshooting protocols and standard operating procedures to resolve technical issues efficiently.
- Coordinate service schedules, dispatch technicians, and manage spare parts inventory to minimize downtime.
- Conduct remote training sessions for technicians on new equipment, maintenance procedures, and safety protocols.
- Analyze service reports and customer feedback to identify trends, areas for improvement, and recurring issues.
- Collaborate with engineering and product development teams to relay field feedback and contribute to product enhancements.
- Ensure compliance with all safety regulations and company policies during all service operations.
- Maintain accurate and up-to-date records of all service calls, repairs, and maintenance activities in the company's CRM system.
- Act as a key point of contact for escalated technical issues and provide expert resolution.
- Drive continuous improvement initiatives within the service department to enhance customer satisfaction and operational efficiency.
- A diploma or degree in Electrical Engineering, Mechanical Engineering, Electronics, or a related technical field.
- A minimum of 5 years of experience in field service, technical support, or maintenance roles, with at least 2 years in a supervisory or lead capacity.
- Strong understanding of electromechanical systems, diagnostic equipment, and troubleshooting techniques.
- Proven ability to manage and motivate a remote team.
- Excellent communication, problem-solving, and organizational skills.
- Proficiency in using remote diagnostic tools, CRM software, and standard office productivity suites.
- Ability to interpret technical manuals, schematics, and blueprints.
- A commitment to safety and quality in all aspects of work.
- Experience with industrial automation or specialized machinery is a strong plus.
- Willingness to adapt to evolving technologies and remote work practices.
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Supply Chain Optimization Specialist - Remote Logistics Analyst
Posted 13 days ago
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Job Description
Our client, a global leader in e-commerce fulfillment, is seeking a skilled Supply Chain Optimization Specialist for a fully remote role. This position is critical in enhancing the efficiency and effectiveness of our logistics and warehousing operations across various regions. You will be responsible for analyzing complex supply chain data, identifying bottlenecks, and developing strategic recommendations to improve inventory management, transportation, and warehousing processes. Your expertise in data modeling and process improvement will directly impact cost savings and delivery performance. Responsibilities include: analyzing historical and real-time logistics data to identify trends and inefficiencies, developing and implementing process improvements in areas such as inventory control, route optimization, and warehouse layout, collaborating with cross-functional teams (including operations, procurement, and IT) to implement supply chain initiatives, creating and maintaining performance dashboards and reports to track key logistics metrics, researching and evaluating new technologies and best practices in supply chain management, and supporting the development of long-term supply chain strategies. The ideal candidate will hold a Bachelor's degree in Supply Chain Management, Logistics, Industrial Engineering, or a related field, with a minimum of 5 years of experience in logistics, warehousing, or supply chain analysis. Proficiency in supply chain software (e.g., WMS, TMS) and advanced analytical tools (e.g., Excel, SQL, Python) is essential. Strong analytical, problem-solving, and project management skills are required. Excellent communication and collaboration skills are necessary to work effectively with remote teams. You should possess a deep understanding of warehousing operations, inventory management, and transportation networks. This is an excellent opportunity to leverage your analytical skills and contribute to optimizing critical supply chain functions in a dynamic, remote work environment.
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Supply Chain Optimization Specialist, Remote Logistics Management
Posted 21 days ago
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Job Description
Our client, a rapidly expanding e-commerce enterprise, is seeking a detail-oriented and analytical Supply Chain Optimization Specialist to join their fully remote logistics department. This crucial role will focus on enhancing the efficiency, cost-effectiveness, and resilience of our global supply chain operations. You will be responsible for analyzing existing logistics processes, identifying bottlenecks, and developing data-driven strategies for improvement. This includes optimizing inventory management, transportation routes, warehousing strategies, and order fulfillment processes. Your responsibilities will involve utilizing advanced supply chain management software and analytical tools to model different scenarios, forecast demand, and track key performance indicators (KPIs). You will collaborate closely with internal teams, including procurement, sales, and customer service, as well as external logistics providers, to ensure seamless operations. The successful candidate will possess strong analytical, problem-solving, and critical thinking skills, with a deep understanding of supply chain principles and best practices. Excellent communication and interpersonal skills are essential for effective collaboration in a remote setting. Experience with WMS (Warehouse Management Systems) and TMS (Transportation Management Systems) is highly desirable. This is a unique opportunity to make a significant impact on the operational efficiency of a leading e-commerce business, leveraging your expertise to streamline complex logistical challenges from anywhere in the world. Join our forward-thinking, remote-first organization and contribute to shaping the future of modern logistics and supply chain management.
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Remote Field Service Technician (HVAC Specialist)
Posted 7 days ago
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Job Description
Our client is seeking a highly skilled and motivated Remote Field Service Technician specializing in HVAC systems to join our expanding operations. This is a unique opportunity to leverage your expertise in a fully remote capacity, providing crucial support and oversight for installation and maintenance projects across various client sites. While the role is remote, it requires significant travel to different locations for on-site assessments, complex troubleshooting, and quality control. You will be responsible for remote diagnosis of HVAC system issues, guiding on-site personnel through repairs and maintenance procedures, and ensuring that all installations meet our stringent quality standards. The ideal candidate has a comprehensive understanding of HVAC principles, advanced diagnostic techniques, and a proven ability to communicate technical information effectively to diverse audiences. You will play a key role in ensuring the optimal performance and longevity of our clients' critical infrastructure. This position demands excellent problem-solving skills, adaptability, and the ability to manage your time efficiently while working independently. Responsibilities:
- Remotely diagnose complex HVAC system malfunctions using diagnostic software and remote monitoring tools.
- Provide detailed, step-by-step guidance to on-site technicians for troubleshooting and repair procedures.
- Conduct thorough on-site inspections and quality assurance checks for new HVAC installations.
- Develop and implement preventative maintenance plans for various HVAC systems.
- Evaluate the performance of installed systems and recommend upgrades or modifications.
- Interpret technical drawings, schematics, and blueprints to guide installation and repair efforts.
- Ensure all work performed adheres to safety regulations, industry best practices, and client specifications.
- Maintain accurate records of all service calls, diagnostic findings, and maintenance activities.
- Collaborate with the engineering team to provide feedback on system design and performance.
- Train and mentor on-site junior technicians on proper installation and maintenance techniques.
- Manage parts inventory and order necessary components for repairs and installations.
- Respond to urgent service requests and provide timely resolution of critical issues.
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Remote Lead Field Service Technician - Technical Support
Posted 11 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician to join their remote technical support team. This critical role involves providing expert-level remote troubleshooting, guidance, and technical support to field technicians and end-users on complex machinery and equipment. You will be instrumental in diagnosing issues, developing solutions, and ensuring the optimal performance and uptime of client systems. The ideal candidate will possess deep technical expertise, excellent problem-solving skills, and the ability to communicate intricate technical information clearly and effectively in a virtual setting.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide advanced remote technical support and troubleshooting for complex mechanical, electrical, and software systems.
- Diagnose equipment malfunctions and failures using diagnostic tools and remote access software.
- Develop clear, step-by-step repair and maintenance procedures for field technicians.
- Guide and mentor field service technicians remotely, enhancing their technical capabilities.
- Analyze recurring technical issues and propose preventative maintenance strategies.
- Create and update technical documentation, including user manuals, service guides, and troubleshooting databases.
- Collaborate with engineering and product development teams to provide feedback on product performance and identify areas for improvement.
- Manage escalations and resolve complex technical problems efficiently.
- Ensure adherence to safety protocols and best practices during all service interventions.
- Track service requests, resolutions, and customer feedback using the CRM system.
- Develop training materials and deliver remote training sessions to field staff and clients.
- Maintain a high level of technical expertise on the company's product line.
- Contribute to the development of remote support strategies and tools.
- Communicate effectively with internal departments and external clients regarding technical matters.
- Oversee the quality of remote technical assistance provided by the team.
Qualifications:
- Minimum of 7 years of experience in field service, technical support, or a related role, with a focus on complex equipment.
- In-depth knowledge of mechanical, electrical, and software systems relevant to the industry.
- Proven ability to troubleshoot and diagnose complex technical issues remotely.
- Excellent communication, presentation, and interpersonal skills, with the ability to explain technical concepts to diverse audiences.
- Proficiency in using remote diagnostic tools, CRM software, and technical documentation platforms.
- Strong analytical and problem-solving skills.
- Ability to work independently and manage multiple priorities in a demanding remote environment.
- Relevant technical certifications or an Associate's/Bachelor's degree in a technical field (e.g., Engineering, Electronics).
- Experience in leading or mentoring technical teams is essential.
- Familiarity with project management principles.
- Adaptability and a strong desire to learn new technologies.
- Previous experience in a remote technical support role is highly desirable.
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