10 Remote Field Service Technician Specialist jobs in whatjobs
Remote Field Service Technician - Specialist
Posted 14 days ago
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Job Description
Our client is seeking a highly skilled and independent Remote Field Service Technician - Specialist to provide expert installation, maintenance, and repair services for complex equipment and systems. While this role is primarily remote, it requires a willingness to travel to client sites as dictated by project needs and the ability to perform critical on-site interventions. You will be responsible for diagnosing and resolving technical issues, performing preventative maintenance, conducting equipment installations and upgrades, and providing technical support to end-users. The ideal candidate will possess a strong technical background in a relevant field (e.g., industrial machinery, electronics, telecommunications), with proven experience as a field technician. You must be adept at remote diagnostics using specialized software and tools, capable of guiding on-site personnel through complex procedures if necessary. Excellent problem-solving skills, strong troubleshooting abilities, and the capacity to work autonomously are essential. A professional certification or advanced technical training in your area of expertise is highly preferred. This is a demanding but rewarding role for a dedicated technician who thrives on tackling challenging technical problems and ensuring the optimal performance of critical systems. You will be a key point of contact for our clients, providing essential technical expertise and maintaining high levels of customer satisfaction. The ability to meticulously document service calls, manage spare parts inventory, and adhere to safety protocols is paramount. We are looking for an individual who can deliver exceptional service remotely and when required, on-site, demonstrating mastery of technical skills and a commitment to problem resolution. Your expertise will be crucial in minimizing downtime and ensuring the operational continuity of our client's essential equipment and infrastructure. The successful candidate will be proactive in identifying potential issues and implementing preventative measures.
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Remote Field Service Technician - Specialist
Posted 6 days ago
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Job Description
Our client is seeking a highly skilled and experienced Remote Field Service Technician to provide expert technical support and maintenance for complex equipment. While the role requires remote support capabilities, occasional on-site visits to client locations may be necessary, managed via a hybrid approach. However, the core operations and management of this role will be conducted remotely. You will be responsible for diagnosing, troubleshooting, and resolving technical issues with advanced systems, often through remote diagnostics and virtual assistance. This includes providing detailed guidance to on-site personnel, performing remote software updates and configurations, and documenting all service activities. The ideal candidate will possess a strong background in mechanical or electrical systems, with a proven ability to understand intricate technical schematics and manuals. Excellent problem-solving skills, a methodical approach to diagnostics, and the capacity to communicate technical information clearly to non-technical individuals are essential. Proficiency with remote access tools, diagnostic software, and ticketing systems is a must. We are looking for a self-disciplined individual who can manage their time effectively, prioritize tasks, and work independently in a remote setting. A commitment to providing exceptional customer service and ensuring minimal downtime for our client's operations is paramount. This role offers the chance to be a critical part of our client's technical support infrastructure, leveraging your expertise to solve challenging issues from afar. This is an exciting opportunity to utilize your skills in a remote-first environment supporting a wide range of industrial and commercial clients. While based remotely, the role primarily supports operations originating from Nairobi, Nairobi, KE .
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Remote Field Service Technician (Specialist)
Posted 5 days ago
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Job Description
Our client is seeking a highly skilled and self-motivated Remote Field Service Technician, Specialist to join their innovative team. This is a fully remote, contractor position, focusing on providing expert technical support and on-site problem resolution for complex installations and maintenance issues. While the role is remote in terms of management and coordination, it requires the ability to travel to client sites as needed for hands-on repairs and upgrades. You will be the primary point of contact for critical technical challenges, ensuring minimal downtime and maximum customer satisfaction. This specialist role demands a deep understanding of electromechanical systems and advanced troubleshooting capabilities.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Diagnose and resolve complex technical issues with installed equipment remotely and on-site.
- Perform preventative maintenance and necessary repairs on specialized machinery and systems.
- Install, configure, and upgrade equipment according to technical specifications and customer requirements.
- Provide technical guidance and support to less experienced technicians and customer personnel.
- Conduct site surveys to assess installation requirements and potential challenges.
- Generate detailed service reports, documenting all work performed, parts used, and recommendations.
- Manage spare parts inventory and ensure timely requisition of necessary components.
- Adhere to all safety regulations and company policies during on-site operations.
- Maintain excellent communication with customers, providing updates on service status and resolution timelines.
- Continuously update technical knowledge and skills related to the company's product lines and industry advancements.
- Collaborate with engineering and product development teams to provide feedback on product performance and potential improvements.
Qualifications:
- Technical degree or equivalent experience in a relevant field (e.g., Electronics, Mechanical Engineering Technology).
- Minimum of 7 years of experience in field service, installation, or maintenance of complex industrial equipment.
- Proven expertise in diagnosing and repairing electromechanical systems.
- Strong understanding of industrial control systems, PLCs, and automation technologies.
- Ability to interpret complex technical drawings, schematics, and manuals.
- Excellent troubleshooting and problem-solving skills under pressure.
- Strong customer service orientation and ability to build rapport with clients.
- Excellent verbal and written communication skills.
- Must possess a valid driver's license and a clean driving record.
- Willingness and ability to travel extensively, including occasional overnight stays.
- Proficiency with diagnostic tools and test equipment.
- Ability to work independently and manage a flexible schedule in a remote coordination environment.
This advertiser has chosen not to accept applicants from your region.
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Remote Field Service Technician (Specialist)
Posted 11 days ago
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Job Description
Our client is seeking a highly skilled and dedicated Remote Field Service Technician to join their expanding team. This role is integral to ensuring the optimal performance and longevity of specialized equipment deployed at various client sites, primarily within the Mombasa region and surrounding areas, though your work will be managed entirely from a remote capacity. You will be responsible for performing advanced diagnostics, troubleshooting, and repair of complex mechanical and electronic systems. This position requires a proactive approach to preventative maintenance, ensuring minimal downtime and maximum operational efficiency for our clients. The successful candidate will possess a strong technical aptitude, the ability to interpret intricate schematics and manuals, and excellent communication skills to effectively guide on-site personnel through complex procedures when necessary. As a fully remote role, you will be expected to manage your schedule effectively, document all service activities meticulously, and collaborate closely with the remote engineering and support teams. We are looking for an individual who thrives in a problem-solving environment and is committed to delivering exceptional technical support.
Key Responsibilities:
Key Responsibilities:
- Perform remote diagnostics and troubleshooting of electromechanical equipment failures.
- Analyze technical data and reports to identify root causes of issues.
- Provide clear, step-by-step instructions for on-site personnel to execute repairs or maintenance procedures.
- Develop and document detailed service reports, including findings, actions taken, and recommendations.
- Conduct preventative maintenance checks and schedules remotely, advising on necessary actions.
- Liaise with the engineering department to report product defects or recurring issues.
- Maintain a high level of technical expertise through continuous learning and training.
- Manage service requests and prioritize tasks to meet client needs and service level agreements.
- Ensure all safety protocols are communicated and understood by on-site teams before any intervention.
- A relevant technical diploma or degree in Engineering (Mechanical, Electrical, Electronics) or a related field.
- Minimum of 4 years of experience in field service, technical support, or a similar role, with a strong emphasis on diagnostics and repair.
- Proven ability to interpret complex technical drawings, schematics, and diagnostic data.
- Exceptional problem-solving and analytical skills.
- Excellent written and verbal communication skills, with the ability to explain technical concepts clearly.
- Proficiency in using diagnostic software and remote access tools.
- Self-motivated with the ability to work independently and manage time effectively in a remote setup.
- A strong commitment to quality and customer satisfaction.
- Familiarity with industrial automation or specialized machinery is a plus.
This advertiser has chosen not to accept applicants from your region.
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Remote Field Service Technician Specialist
Posted 11 days ago
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Job Description
Our client is looking for a highly skilled and self-motivated Remote Field Service Technician Specialist to provide expert technical support and troubleshooting for their advanced equipment. In this fully remote role, you will be the primary point of contact for on-site technicians facing complex technical challenges. You will leverage your deep understanding of our product lines to diagnose issues, guide repairs, and ensure minimal downtime for our customers. This position requires excellent communication skills, the ability to interpret technical schematics, and a proactive approach to problem-solving.
Responsibilities include:
Qualifications:
This is a fantastic opportunity for an experienced technician looking to transition into a fully remote, advisory role, contributing their expertise to our client's success from anywhere. The role requires a dedicated professional who thrives on solving challenging technical problems and empowering others.
Responsibilities include:
- Provide remote technical assistance and expert guidance to field service technicians globally.
- Diagnose and troubleshoot complex hardware and software issues using remote diagnostic tools.
- Interpret technical manuals, blueprints, and schematics to identify root causes of problems.
- Develop and document step-by-step repair procedures for common and uncommon issues.
- Collaborate with engineering and product development teams to relay field feedback and suggest product improvements.
- Maintain detailed records of service calls, resolutions, and customer interactions in the CRM system.
- Conduct remote training sessions for new and existing field technicians on product operation and maintenance.
- Identify patterns in technical issues and proactively develop preventative maintenance strategies.
- Manage spare parts inventory remotely, coordinating with logistics for timely delivery to sites.
- Ensure compliance with safety protocols and operational standards during remote guidance.
- Stay updated on product advancements and industry best practices.
- Respond to urgent technical escalations and provide timely solutions.
Qualifications:
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 5 years of experience in field service, technical support, or a similar role, preferably with experience in a remote capacity.
- Proven expertise in diagnosing and repairing electromechanical systems.
- Strong understanding of diagnostic software and hardware troubleshooting techniques.
- Excellent communication and interpersonal skills, with the ability to explain complex technical concepts clearly.
- Proficiency in reading and interpreting technical drawings and schematics.
- Ability to work independently and manage time effectively in a remote environment.
- Experience with CRM and remote support tools is essential.
- Familiarity with (Specific Industry Equipment, e.g., industrial automation, medical devices) is a strong advantage.
This is a fantastic opportunity for an experienced technician looking to transition into a fully remote, advisory role, contributing their expertise to our client's success from anywhere. The role requires a dedicated professional who thrives on solving challenging technical problems and empowering others.
This advertiser has chosen not to accept applicants from your region.
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Remote Field Service Technician Specialist
Posted 22 days ago
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Job Description
Our client requires an experienced and self-sufficient Remote Field Service Technician Specialist to manage critical installation and maintenance tasks. This role is designed for a highly skilled professional who thrives in an autonomous, remote-first environment. You will be responsible for providing expert-level remote support for complex machinery and systems, guiding on-site personnel through intricate installation procedures, and performing advanced troubleshooting. Your duties will involve remote equipment monitoring, diagnosing faults using specialized software, coordinating with local support teams for necessary on-site interventions, and ensuring all maintenance schedules are adhered to. You will also be tasked with creating detailed technical reports, updating system documentation, and contributing to the knowledge base with innovative solutions. The ideal candidate will possess a proven track record in installation and maintenance, particularly in industrial or complex technical environments. Strong analytical and problem-solving abilities are essential, along with the capacity to articulate technical instructions clearly and concisely. Proficiency with remote access tools, diagnostic software, and common maintenance equipment is expected. Excellent communication and interpersonal skills are crucial for collaborating effectively with remote colleagues and client representatives. You must be highly organized, detail-oriented, and capable of working independently with minimal supervision. This position offers the flexibility of a remote setup, allowing you to manage your workflow from anywhere, provided you can meet the demands of the role. Opportunities for professional development and specialization in emerging technologies will be available. We are committed to maintaining a high standard of service and are looking for a dedicated individual who can uphold our client's reputation for excellence. This is a unique opportunity for a seasoned professional to leverage their expertise in a cutting-edge remote work setting, serving clients across various regions, with specific operational focus on areas near **Naivasha, Nakuru, KE**.
This advertiser has chosen not to accept applicants from your region.
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Remote Field Service Technician - Specialist
Posted 19 days ago
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Job Description
Our client is seeking a highly skilled and self-motivated Remote Field Service Technician specializing in advanced equipment installation and maintenance. This is a fully remote position, requiring you to provide expert technical support and hands-on service for specialized machinery and systems, often at client sites, managing your schedule and travel effectively. You will be responsible for installing, troubleshooting, repairing, and maintaining complex equipment according to technical specifications and client requirements. This role demands exceptional diagnostic skills, a thorough understanding of mechanical, electrical, and electronic systems, and the ability to work independently with minimal supervision. You will be expected to manage your own inventory of parts and tools, plan your service calls efficiently, and maintain detailed service reports. Strong communication skills are essential for interacting with clients, providing explanations of technical issues, and ensuring customer satisfaction. The ability to interpret technical manuals, schematics, and blueprints is crucial. We are looking for a dedicated professional with a passion for problem-solving and a commitment to providing high-quality service. You will be a key representative of our client on-site, ensuring the optimal performance of critical equipment. This role offers the flexibility of remote work combined with the challenge of diverse on-site technical engagements.
Responsibilities:
Responsibilities:
- Perform installation, maintenance, and repair of complex industrial equipment.
- Diagnose and troubleshoot mechanical, electrical, and electronic issues.
- Interpret technical manuals, schematics, and blueprints to guide repair procedures.
- Manage service schedules and travel logistics efficiently.
- Maintain accurate service records and documentation.
- Provide technical support and training to clients as needed.
- Ensure client satisfaction through effective problem resolution and communication.
- Manage spare parts inventory and order necessary components.
- Adhere to all safety regulations and company policies.
- Contribute to continuous improvement in service delivery and technical support.
- Associate's degree or equivalent in a technical field (e.g., Mechanical Technology, Electrical Engineering, Electronics).
- Minimum of 5 years of experience in field service, installation, or maintenance of specialized equipment.
- Strong understanding of mechanical, electrical, and electronic systems.
- Proficiency in using diagnostic tools and equipment.
- Excellent problem-solving and troubleshooting skills.
- Ability to work independently and manage time effectively.
- Strong communication and customer service skills.
- Willingness to travel extensively and manage a remote work schedule.
- Valid driver's license and a clean driving record.
This advertiser has chosen not to accept applicants from your region.
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Remote Field Service Technician - Specialist
Posted 19 days ago
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Job Description
Our client is seeking a highly skilled and motivated Remote Field Service Technician to join their dynamic team. This role is crucial for ensuring the optimal performance and maintenance of specialized equipment deployed across various client sites. As a Remote Field Service Technician, you will be responsible for diagnosing, troubleshooting, and resolving complex technical issues without direct physical presence on-site, leveraging advanced remote diagnostic tools and augmented reality (AR) support systems. Your expertise will directly contribute to minimizing downtime and maximizing operational efficiency for our diverse client base.
Key Responsibilities include:
Qualifications:
Key Responsibilities include:
- Performing remote diagnostics and troubleshooting of sophisticated hardware and software systems, identifying root causes of malfunctions.
- Developing and implementing effective repair and maintenance strategies based on remote analysis.
- Guiding on-site personnel or third-party technicians through complex repair procedures using clear, concise instructions and visual aids.
- Documenting all service activities, including diagnostics, resolutions, and preventative measures, in a detailed and organized manner.
- Maintaining up-to-date knowledge of product updates, technical specifications, and industry best practices.
- Collaborating with engineering and product development teams to provide feedback on equipment performance and identify areas for improvement.
- Managing a caseload of service requests, prioritizing urgent issues, and ensuring timely resolution within service level agreements.
- Utilizing specialized remote access software, diagnostic tools, and communication platforms to effectively manage service operations.
- Adhering to all company policies and safety protocols, even when working remotely, to ensure the integrity of client operations.
Qualifications:
- A minimum of 5 years of experience in a similar field service or technical support role, with a strong emphasis on remote diagnostics.
- Proven ability to troubleshoot complex electromechanical systems.
- Proficiency with remote access tools, diagnostic software, and AR/VR technologies is highly desirable.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to explain technical concepts clearly and concisely to non-technical personnel.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- A degree or diploma in Electronics, Engineering, Computer Science, or a related technical field is preferred.
- Experience with specific types of equipment relevant to our client's industry (e.g., industrial automation, medical devices, telecommunications) would be an advantage.
This advertiser has chosen not to accept applicants from your region.
7
Remote Field Service Technician (Specialist)
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and adaptable Remote Field Service Technician to provide specialized installation and maintenance support. This role involves remotely diagnosing, troubleshooting, and repairing complex equipment and systems. You will work closely with on-site personnel, guiding them through procedures via video calls and detailed instructions to ensure successful installations and repairs. The ideal candidate possesses extensive experience in (Specific Field, e.g., industrial machinery, advanced electronics, HVAC systems), with a proven ability to resolve challenging technical issues from a distance. Responsibilities include developing detailed service plans, providing remote technical assistance, conducting virtual inspections, and ensuring compliance with service level agreements. You will be responsible for maintaining accurate service logs and providing feedback to engineering teams for product improvement. Excellent communication, problem-solving, and critical thinking skills are paramount. Proficiency in using remote diagnostic tools, diagnostic software, and communication platforms is essential. This position requires a self-starter with a strong work ethic and the ability to manage time effectively in a remote setting. You will play a critical role in ensuring the optimal performance and longevity of our client's products and systems across various locations. We are looking for individuals who can bring expertise and a solution-oriented approach to every challenge. This role offers the opportunity to utilize your technical skills in a flexible, home-based capacity, supporting critical infrastructure and equipment. This position is associated with **Naivasha, Nakuru, KE**, but all work is performed remotely.
This advertiser has chosen not to accept applicants from your region.
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Remote Field Service Technician - Specialist
Posted today
Job Viewed
Job Description
Our client requires a highly skilled and self-motivated Remote Field Service Technician with specialist knowledge to join our distributed operations team. This position is entirely remote, allowing you to contribute expertise from anywhere, while supporting critical operations that would typically be serviced from Naivasha, Nakuru, KE . You will be responsible for providing advanced technical support, diagnostics, and remote guidance to on-site personnel, ensuring the optimal performance and maintenance of complex equipment. This role demands exceptional problem-solving abilities and a deep understanding of electromechanical systems.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote technical support and troubleshooting for specialized industrial machinery.
- Diagnose complex technical issues using remote diagnostic tools and system logs.
- Guide on-site technicians through intricate repair and maintenance procedures via video calls and detailed instructions.
- Develop and maintain comprehensive technical documentation, including repair manuals and best practice guides.
- Analyze performance data to identify potential failure points and recommend preventative maintenance.
- Collaborate with engineering and product development teams to resolve recurring technical challenges.
- Conduct remote training sessions for new field technicians on specialized equipment.
- Manage and update a knowledge base with solutions to common and uncommon technical problems.
- Ensure compliance with safety protocols and operational standards during remote guidance.
- Contribute to the continuous improvement of service delivery processes through feedback and innovative solutions.
- Proven experience as a Field Service Technician or similar role, with a strong specialization in a relevant technical field (e.g., robotics, advanced manufacturing equipment, HVAC systems).
- Demonstrated expertise in diagnosing and repairing complex machinery remotely.
- Proficiency with remote diagnostic software and communication platforms.
- Excellent understanding of electrical, mechanical, and control systems.
- Ability to interpret complex technical diagrams and schematics.
- Exceptional communication skills, with the ability to clearly articulate technical instructions to non-expert personnel.
- Strong analytical and problem-solving capabilities.
- Self-discipline and time management skills to excel in a remote work environment.
- Minimum of a diploma or higher in a relevant engineering or technical discipline.
- Willingness to occasionally travel for critical on-site interventions if absolutely necessary (though the role is primarily remote).
This advertiser has chosen not to accept applicants from your region.
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